Wiki source code of Helpdesk

Last modified by Steffi F on 2025/09/29 13:34
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1 {{aagon.floatingbox/}}
2
3 = Save Ticket =
4
5 In order to create a ticket, you must enter both a title and an ID.
6
7 {{aagon.infobox}}
8 In the schema, the title is not marked as mandatory, as otherwise it would always have to be specified when editing a ticket.
9 {{/aagon.infobox}}
10
11 {{apimacro title="SaveTicket Request"}}
12 {{{<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
13 <ACMP>
14 <SaveTicket ActionType="Request" version="1">
15 <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
16 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
17 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
18 <Title>Title</Title>
19 <HtmlDescription>HtmlDescription</HtmlDescription>
20 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
21 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
22 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
23 <PriorityId>0</PriorityId>
24 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
25 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
26 <Keywords>Keywords</Keywords>
27 <CustomFieldValues>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
33 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
34 <Value>Value</Value>
35 </TCustomFieldValue_V1>
36 </CustomFieldValues>
37 </TSaveTicketRequest_V1>
38 </SaveTicket>
39 </ACMP>
40 </ICQL>}}}
41 {{/apimacro}}
42
43 If you want to include multiple lines of text in the ticket description, you can do so as follows:
44
45 |(((
46 {{{<HtmlDescription>
47
48 Hello
49
50 &lt;br /&gt;
51
52 World23
53
54 </HtmlDescription>
55 }}}
56 )))|
57
58 {{apimacro title="SaveTicket Response"}}
59 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
60 <ACMP>
61 <SaveTicket ActionType="Response" version="1">
62 <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
63 <ResultCode>0</ResultCode>
64 <ResultMessage>ResultMessage</ResultMessage>
65 </TSaveTicketResponse_V1>
66 </SaveTicket>
67 </ACMP>
68 </ICQL>}}}
69 {{/apimacro}}
70
71 {{apimacro title="SaveTicket Request V2"}}
72 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
73 <ACMP>
74 <SaveTicket ActionType="Request" version="2">
75 <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
76 <Ticket xsi:type="TTicket_V1">
77 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
78 <IntTicketId>0</IntTicketId>
79 <Requester xsi:type="TContactInfo_V1">
80 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
81 </Requester>
82 <Title>Title</Title>
83 <HtmlDescription>HtmlDescription</HtmlDescription>
84 <Assignee xsi:type="TContactInfo_V1">
85 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
86 </Assignee>
87 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
88 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
89 <PriorityId>0</PriorityId>
90 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
91 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
92 <Keywords>Keywords</Keywords>
93 <CustomFieldValues>
94 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
95 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
96 <Value>Value</Value>
97 </TCustomFieldValue_V1>
98 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
99 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
100 <Value>Value</Value>
101 </TCustomFieldValue_V1>
102 </CustomFieldValues>
103 </Ticket>
104 </TSaveTicketRequest_V2>
105 </SaveTicket>
106 </ACMP>
107 </ICQL>}}}
108 {{/apimacro}}
109
110 {{apimacro title="SaveTicket Response V2"}}
111 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
112 <ACMP>
113 <SaveTicket ActionType="Response" version="2">
114 <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
115 <ResultCode>0</ResultCode>
116 <ResultMessage>ResultMessage</ResultMessage>
117 </TSaveTicketResponse_V2>
118 </SaveTicket>
119 </ACMP>
120 </ICQL>}}}
121 {{/apimacro}}
122
123 When saving a ticket, only the fields “ID” and “AssigneeIsGroup” are taken into account by the assignee.
124 The name, description, email, user type, and roles of a user or group cannot be changed using this command.
125
126 {{apimacro title="SaveTicket Response V3"}}
127 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
128 <ACMP>
129 <SaveTicket ActionType="Response" version="3">
130 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
131 <ResultCode>0</ResultCode>
132 <ResultMessage>ResultMessage</ResultMessage>
133 </TSaveTicketResponse_V3>
134 </SaveTicket>
135 </ACMP>
136 </ICQL>}}}
137 {{/apimacro}}
138
139 {{apimacro title="SaveTicket Request V4"}}
140 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
141 <ACMP>
142 <SaveTicket ActionType="Request" version="4">
143 <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
144 <Ticket xsi:type="TTicket_V4">
145 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
146 <Requester xsi:type="TContactInfo_V1">
147 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
148 </Requester>
149 <Title>Title</Title>
150 <HtmlDescription>HtmlDescription</HtmlDescription>
151 <Assignee xsi:type="TAssigneeInfo_V1">
152 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
153 <AssigneeIsGroup>false</AssigneeIsGroup>
154 </Assignee>
155 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
156 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
157 <PriorityId>0</PriorityId>
158 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
159 <ResolutionId>ResolutionId</ResolutionId>
160 <Keywords>Keywords</Keywords>
161 <CustomFieldValues>
162 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
163 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
164 <Value>Value</Value>
165 </TCustomFieldValue_V1>
166 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
167 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
168 <Value>Value</Value>
169 </TCustomFieldValue_V1>
170 </CustomFieldValues>
171 <Escalation xsi:type="TTicketEscalation_V1">
172 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
173 </Escalation>
174 <ScheduledForResubmission>false</ScheduledForResubmission>
175 <Resubmission xsi:type="TTicketResubmission_V1">
176 <Subject>Subject</Subject>
177 <Content>Content</Content>
178 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
179 <Due>Pending</Due>
180 </Resubmission>
181 <PlainDescription>PlainDescription</PlainDescription>
182 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
183 </Ticket>
184 </TSaveTicketRequest_V4>
185 </SaveTicket>
186 </ACMP>
187 </ICQL>}}}
188 {{/apimacro}}
189
190 When saving a ticket, only the “ID” and “AssigneeIsGroup” fields are taken into account by the assignee.
191
192 The name, description, email, user type, and roles of a user or group cannot be changed using this command.
193
194 If the template used has the status “Closed”, this is **not** taken into account by the API. In this case, the calling entity must send a CloseTicket_V1 command after the SaveTicket_V4 command.
195
196 {{apimacro title="SaveTicket Response V4"}}
197 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
198 <ACMP>
199 <SaveTicket ActionType="Response" version="4">
200 <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
201 <ResultCode>0</ResultCode>
202 <ResultMessage>ResultMessage</ResultMessage>
203 </TSaveTicketResponse_V4>
204 </SaveTicket>
205 </ACMP>
206 </ICQL>}}}
207 {{/apimacro}}
208
209 = CloseTicket =
210
211 Mandatory fields:
212
213 **TicketId, Assignee**
214
215
216 There are a few fields for this command that must be set under certain conditions, otherwise the request is not valid.
217
218 **ResolutionId**: If resolutions are enabled in the ACMP settings, this field must contain the ID of a resolution.
219
220 **Comment: **If a comment is required when closing a ticket in the ACMP settings, this field must contain a comment object with the ID and Text fields filled in. The Ticket ID of the comment object is ignored here.
221
222 **WorkingTime**: If working times for tickets are enabled in the ACMP settings and a working time is enforced for closing a ticket, then this field must contain a working time object in which the fields ID, TicketID, Executor, StartDate, and EndDate are filled. The StartDate must be earlier than EndDate.
223
224 {{apimacro title="CloseTicket Request"}}
225 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
226 <ACMP>
227 <CloseTicket ActionType="Request" version="1">
228 <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
229 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
230 <Comment xsi:type="TTicketComment_V3">
231 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
232 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
233 <IsPlainText>false</IsPlainText>
234 <CommentText>CommentText</CommentText>
235 <IsPublic>false</IsPublic>
236 <PublicRecipient>PublicRecipient</PublicRecipient>
237 <PublicCC>PublicCC</PublicCC>
238 <PublicBCC>PublicBCC</PublicBCC>
239 <IsVisibleForWeb>true</IsVisibleForWeb>
240 </Comment>
241 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
242 <Assignee xsi:type="TAssigneeInfo_V1">
243 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
244 <Name>Name</Name>
245 <AssigneeIsGroup>false</AssigneeIsGroup>
246 <Roles/>
247 </Assignee>
248 <ResolutionId>ResolutionId</ResolutionId>
249 <CloseLinkedTicketIds>
250 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
251 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
252 </CloseLinkedTicketIds>
253 <WorkingTime xsi:type="TTicketWorkingTime_V1">
254 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
255 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
256 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
257 <Description>Description</Description>
258 <Executor xsi:type="TContactInfo_V1">
259 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
260 </Executor>
261 </WorkingTime>
262 </TCloseTicketRequest_V1>
263 </CloseTicket>
264 </ACMP>
265 </ICQL>}}}
266 {{/apimacro}}
267
268 {{apimacro title="CloseTicket Response"}}
269 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
270 <ACMP>
271 <CloseTicket ActionType="Response" version="1">
272 <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
273 <ResultCode>0</ResultCode>
274 <ResultMessage>ResultMessage</ResultMessage>
275 </TCloseTicketResponse_V1>
276 </CloseTicket>
277 </ACMP>
278 </ICQL>}}}
279 {{/apimacro}}
280
281 = ReopenTicket =
282
283 {{apimacro title="ReopenTicket Request"}}
284 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
285 <ACMP>
286 <ReopenTicket ActionType="Request" version="1">
287 <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
288 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
289 </TReopenTicketRequest_V1>
290 </ReopenTicket>
291 </ACMP>
292 </ICQL>}}}
293 {{/apimacro}}
294
295 {{apimacro title="ReopenTicket Response"}}
296 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
297 <ACMP>
298 <ReopenTicket ActionType="Response" version="1">
299 <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
300 <ResultCode>0</ResultCode>
301 <ResultMessage>ResultMessage</ResultMessage>
302 </TReopenTicketResponse_V1>
303 </ReopenTicket>
304 </ACMP>
305 </ICQL>}}}
306 {{/apimacro}}
307
308 = MergeTickets =
309
310 {{apimacro title="MergeTickets Request"}}
311 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
312 <ACMP>
313 <MergeTickets ActionType="Request" version="1">
314 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
315 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
316 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
317 </TMergeTicketsRequest_V1>
318 </MergeTickets>
319 </ACMP>
320 </ICQL>}}}
321 {{/apimacro}}
322
323 {{apimacro title="MergeTickets Response"}}
324 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
325 <ACMP>
326 <MergeTickets ActionType="Response" version="1">
327 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
328 <ResultCode>0</ResultCode>
329 <ResultMessage>ResultMessage</ResultMessage>
330 </TMergeTicketsResponse_V1>
331 </MergeTickets>
332 </ACMP>
333 </ICQL>}}}
334 {{/apimacro}}
335
336 = GetTicket =
337
338 {{apimacro title="GetTicket Request"}}
339 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
340 <ACMP>
341 <GetTicket ActionType="Request" version="1">
342 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
343 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
344 </TGetTicketRequest_V1>
345 </GetTicket>
346 </ACMP>
347 </ICQL>}}}
348 {{/apimacro}}
349
350 {{apimacro title="GetTicket Response"}}
351 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
352 <ACMP>
353 <GetTicket ActionType="Response" version="1">
354 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
355 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
356 <IntTicketId>0</IntTicketId>
357 <Requester/>
358 <Title>Title</Title>
359 <HtmlDescription>HtmlDescription</HtmlDescription>
360 <Assignee/>
361 <Creator/>
362 <CreatorType>tcACMPUser</CreatorType>
363 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
364 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
365 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
366 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
367 <PriorityId>0</PriorityId>
368 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
369 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
370 <Keywords>Keywords</Keywords>
371 <CustomFieldValues>
372 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
373 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
374 <Value>Value</Value>
375 </TCustomFieldValue_V1>
376 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
377 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
378 <Value>Value</Value>
379 </TCustomFieldValue_V1>
380 </CustomFieldValues>
381 <ResultCode>0</ResultCode>
382 <ResultMessage>ResultMessage</ResultMessage>
383 </TGetTicketResponse_V1>
384 </GetTicket>
385 </ACMP>
386 </ICQL>}}}
387 {{/apimacro}}
388
389 {{apimacro title="GetTicket Request V2"}}
390 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
391 <ACMP>
392 <GetTicket ActionType="Request" version="2">
393 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
394 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
395 </TGetTicketRequest_V2>
396 </GetTicket>
397 </ACMP>
398 </ICQL>}}}
399 {{/apimacro}}
400
401 {{apimacro title="GetTicket Response V2"}}
402 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
403 <ACMP>
404 <GetTicket ActionType="Response" version="2">
405 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
406 <Ticket xsi:type="TTicket_V1">
407 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
408 <IntTicketId>0</IntTicketId>
409 <Requester xsi:type="TContactInfo_V1">
410 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
411 <Name>Name</Name>
412 <FamilyName>FamilyName</FamilyName>
413 <FullName>FullName</FullName>
414 <Email>Email</Email>
415 <HasPhoneNumber>false</HasPhoneNumber>
416 <HasDeleteFlag>false</HasDeleteFlag>
417 <IsUser>false</IsUser>
418 </Requester>
419 <Title>Title</Title>
420 <HtmlDescription>HtmlDescription</HtmlDescription>
421 <Assignee xsi:type="TContactInfo_V1">
422 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
423 <Name>Name</Name>
424 <FamilyName>FamilyName</FamilyName>
425 <FullName>FullName</FullName>
426 <Email>Email</Email>
427 <HasPhoneNumber>false</HasPhoneNumber>
428 <HasDeleteFlag>false</HasDeleteFlag>
429 <IsUser>false</IsUser>
430 </Assignee>
431 <Creator xsi:type="TContactInfo_V1">
432 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
433 <Name>Name</Name>
434 <FamilyName>FamilyName</FamilyName>
435 <FullName>FullName</FullName>
436 <Email>Email</Email>
437 <HasPhoneNumber>false</HasPhoneNumber>
438 <HasDeleteFlag>false</HasDeleteFlag>
439 <IsUser>false</IsUser>
440 </Creator>
441 <CreatorType>tcACMPUser</CreatorType>
442 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
443 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
444 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
445 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
446 <PriorityId>0</PriorityId>
447 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
448 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
449 <Keywords>Keywords</Keywords>
450 <CustomFieldValues>
451 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
452 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
453 <Value>Value</Value>
454 </TCustomFieldValue_V1>
455 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
456 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
457 <Value>Value</Value>
458 </TCustomFieldValue_V1>
459 </CustomFieldValues>
460 <Escalation xsi:type="TTicketEscalation_V1">
461 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
462 <Name>Name</Name>
463 <Level>0</Level>
464 </Escalation>
465 <ScheduledForResubmission>false</ScheduledForResubmission>
466 <Resubmission xsi:type="TTicketResubmission_V1">
467 <Subject>Subject</Subject>
468 <Content>Content</Content>
469 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
470 <Due>Pending</Due>
471 </Resubmission>
472 </Ticket>
473 <ResultCode>0</ResultCode>
474 <ResultMessage>ResultMessage</ResultMessage>
475 </TGetTicketResponse_V2>
476 </GetTicket>
477 </ACMP>
478 </ICQL>}}}
479 {{/apimacro}}
480
481 {{apimacro title="GetTicket Request V3"}}
482 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
483 <ACMP>
484 <GetTicket ActionType="Request" version="3">
485 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
486 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
487 </TGetTicketRequest_V3>
488 </GetTicket>
489 </ACMP>
490 </ICQL>}}}
491 {{/apimacro}}
492
493 {{apimacro title="GetTicket Response V3"}}
494 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
495 <ACMP>
496 <GetTicket ActionType="Response" version="3">
497 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
498 <Ticket xsi:type="TTicket_V2">
499 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
500 <IntTicketId>0</IntTicketId>
501 <Requester xsi:type="TContactInfo_V1">
502 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
503 <Name>Name</Name>
504 <FamilyName>FamilyName</FamilyName>
505 <FullName>FullName</FullName>
506 <Email>Email</Email>
507 <HasPhoneNumber>false</HasPhoneNumber>
508 <HasDeleteFlag>false</HasDeleteFlag>
509 <IsUser>false</IsUser>
510 </Requester>
511 <Title>Title</Title>
512 <HtmlDescription>HtmlDescription</HtmlDescription>
513 <Assignee xsi:type="TAssigneeInfo_V1">
514 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
515 <Name>Name</Name>
516 <AssigneeIsGroup>false</AssigneeIsGroup>
517 <Roles/>
518 </Assignee>
519 <Creator xsi:type="TContactInfo_V1">
520 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
521 <Name>Name</Name>
522 <FamilyName>FamilyName</FamilyName>
523 <FullName>FullName</FullName>
524 <Email>Email</Email>
525 <HasPhoneNumber>false</HasPhoneNumber>
526 <HasDeleteFlag>false</HasDeleteFlag>
527 <IsUser>false</IsUser>
528 </Creator>
529 <CreatorType>tcACMPUser</CreatorType>
530 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
531 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
532 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
533 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
534 <PriorityId>0</PriorityId>
535 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
536 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
537 <Keywords>Keywords</Keywords>
538 <CustomFieldValues>
539 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
540 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
541 <Value>Value</Value>
542 </TCustomFieldValue_V1>
543 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
544 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
545 <Value>Value</Value>
546 </TCustomFieldValue_V1>
547 </CustomFieldValues>
548 <Escalation xsi:type="TTicketEscalation_V1">
549 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
550 <Name>Name</Name>
551 <Level>0</Level>
552 </Escalation>
553 <ScheduledForResubmission>false</ScheduledForResubmission>
554 <Resubmission xsi:type="TTicketResubmission_V1">
555 <Subject>Subject</Subject>
556 <Content>Content</Content>
557 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
558 <Due>Pending</Due>
559 </Resubmission>
560 <PlainDescription>PlainDescription</PlainDescription>
561 </Ticket>
562 <ResultCode>0</ResultCode>
563 <ResultMessage>ResultMessage</ResultMessage>
564 </TGetTicketResponse_V3>
565 </GetTicket>
566 </ACMP>
567 </ICQL>}}}
568 {{/apimacro}}
569
570 {{apimacro title="GetTicket Request V4"}}
571 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
572 <ACMP>
573 <GetTicket ActionType="Request" version="4">
574 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
575 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
576 </TGetTicketRequest_V4>
577 </GetTicket>
578 </ACMP>
579 </ICQL>}}}
580 {{/apimacro}}
581
582 {{apimacro title="GetTicket Response V4"}}
583 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
584 <ACMP>
585 <GetTicket ActionType="Response" version="4">
586 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
587 <Ticket xsi:type="TTicket_V3">
588 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
589 <IntTicketId>0</IntTicketId>
590 <Requester xsi:type="TContactInfo_V1">
591 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
592 <Name>Name</Name>
593 <FamilyName>FamilyName</FamilyName>
594 <FullName>FullName</FullName>
595 <Email>Email</Email>
596 <HasPhoneNumber>false</HasPhoneNumber>
597 <HasDeleteFlag>false</HasDeleteFlag>
598 <IsUser>false</IsUser>
599 </Requester>
600 <Title>Title</Title>
601 <HtmlDescription>HtmlDescription</HtmlDescription>
602 <Assignee xsi:type="TAssigneeInfo_V1">
603 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
604 <Name>Name</Name>
605 <AssigneeIsGroup>false</AssigneeIsGroup>
606 <Roles/>
607 </Assignee>
608 <Creator xsi:type="TContactInfo_V1">
609 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
610 <Name>Name</Name>
611 <FamilyName>FamilyName</FamilyName>
612 <FullName>FullName</FullName>
613 <Email>Email</Email>
614 <HasPhoneNumber>false</HasPhoneNumber>
615 <HasDeleteFlag>false</HasDeleteFlag>
616 <IsUser>false</IsUser>
617 </Creator>
618 <CreatorType>tcACMPUser</CreatorType>
619 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
620 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
621 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
622 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
623 <PriorityId>0</PriorityId>
624 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
625 <ResolutionId>ResolutionId</ResolutionId>
626 <Keywords>Keywords</Keywords>
627 <CustomFieldValues>
628 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
629 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
630 <Value>Value</Value>
631 </TCustomFieldValue_V1>
632 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
633 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
634 <Value>Value</Value>
635 </TCustomFieldValue_V1>
636 </CustomFieldValues>
637 <Escalation xsi:type="TTicketEscalation_V1">
638 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
639 <Name>Name</Name>
640 <Level>0</Level>
641 </Escalation>
642 <ScheduledForResubmission>false</ScheduledForResubmission>
643 <Resubmission xsi:type="TTicketResubmission_V1">
644 <Subject>Subject</Subject>
645 <Content>Content</Content>
646 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
647 <Due>Pending</Due>
648 </Resubmission>
649 <PlainDescription>PlainDescription</PlainDescription>
650 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
651 </Ticket>
652 <ResultCode>0</ResultCode>
653 <ResultMessage>ResultMessage</ResultMessage>
654 </TGetTicketResponse_V4>
655 </GetTicket>
656 </ACMP>
657 </ICQL>}}}
658 {{/apimacro}}
659
660 If the Assignee is clear, the UserType field will still be filled and have the value “AcmpUser”.
661
662 This is because this is the default value for this data type. The other fields have data types that can be empty, e.g. Set or String.
663
664 The behavior of UserType is similar to that of the AssigneeIsGroup field, which in such a case contains the default value of a Boolean “false”.
665
666 {{apimacro title="GetTicket Request V5"}}
667 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
668 <ACMP>
669 <GetTicket ActionType="Request" version="5">
670 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
671 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
672 </TGetTicketRequest_V5>
673 </GetTicket>
674 </ACMP>
675 </ICQL>}}}
676 {{/apimacro}}
677
678 {{apimacro title="GetTicket Response V5"}}
679 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
680 <ACMP>
681 <GetTicket ActionType="Response" version="5">
682 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
683 <Ticket xsi:type="TTicket_V4">
684 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
685 <IntTicketId>0</IntTicketId>
686 <Requester xsi:type="TContactInfo_V1">
687 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
688 <Name>Name</Name>
689 <FamilyName>FamilyName</FamilyName>
690 <FullName>FullName</FullName>
691 <Email>Email</Email>
692 <HasPhoneNumber>true</HasPhoneNumber>
693 <HasDeleteFlag>false</HasDeleteFlag>
694 <IsUser>false</IsUser>
695 </Requester>
696 <Title>Title</Title>
697 <HtmlDescription>HtmlDescription</HtmlDescription>
698 <Assignee xsi:type="TAssigneeInfo_V1">
699 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
700 <Name>Name</Name>
701 <AssigneeIsGroup>false</AssigneeIsGroup>
702 <Roles/>
703 </Assignee>
704 <Creator xsi:type="TContactInfo_V1">
705 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
706 <Name>Name</Name>
707 <FamilyName>FamilyName</FamilyName>
708 <FullName>FullName</FullName>
709 <Email>Email</Email>
710 <HasPhoneNumber>true</HasPhoneNumber>
711 <HasDeleteFlag>false</HasDeleteFlag>
712 <IsUser>false</IsUser>
713 </Creator>
714 <CreatorType>tcACMPUser</CreatorType>
715 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
716 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
717 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
718 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
719 <PriorityId>0</PriorityId>
720 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
721 <ResolutionId>ResolutionId</ResolutionId>
722 <Keywords>Keywords</Keywords>
723 <CustomFieldValues>
724 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
725 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
726 <Value>Value</Value>
727 </TCustomFieldValue_V1>
728 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
729 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
730 <Value>Value</Value>
731 </TCustomFieldValue_V1>
732 </CustomFieldValues>
733 <Escalation xsi:type="TTicketEscalation_V1">
734 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
735 <Name>Name</Name>
736 <Level>0</Level>
737 </Escalation>
738 <ScheduledForResubmission>false</ScheduledForResubmission>
739 <Resubmission xsi:type="TTicketResubmission_V1">
740 <Subject>Subject</Subject>
741 <Content>Content</Content>
742 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
743 <Due>Pending</Due>
744 </Resubmission>
745 <PlainDescription>PlainDescription</PlainDescription>
746 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
747 <TotalTicketCosts>0</TotalTicketCosts>
748 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
749 </Ticket>
750 <ResultCode>0</ResultCode>
751 <ResultMessage>ResultMessage</ResultMessage>
752 </TGetTicketResponse_V5>
753 </GetTicket>
754 </ACMP>
755 </ICQL>}}}
756 {{/apimacro}}
757
758 = GetTicketFromTemplate =
759
760 Some fields in the response will never be set because they cannot be set via the template.
761
762 Working times and costs are taken from the template when the ticket is created, so that only the totals are shown in the response.
763
764 {{apimacro title="GetTicketFromTemplate Request"}}
765 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
766 <ACMP>
767 <GetTicketFromTemplate ActionType="Request" version="1">
768 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
769 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
770 </TGetTicketFromTemplateRequest_V1>
771 </GetTicketFromTemplate>
772 </ACMP>
773 </ICQL>}}}
774 {{/apimacro}}
775
776 {{apimacro title="GetTicketFromTemplate Response"}}
777 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
778 <ACMP>
779 <GetTicketFromTemplate ActionType="Response" version="1">
780 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
781 <Ticket xsi:type="TTicket_V4">
782 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
783 <IntTicketId>0</IntTicketId>
784 <Requester xsi:type="TContactInfo_V1">
785 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
786 <Name>Name</Name>
787 <FamilyName>FamilyName</FamilyName>
788 <FullName>FullName</FullName>
789 <Email>Email</Email>
790 <HasPhoneNumber>true</HasPhoneNumber>
791 <HasDeleteFlag>false</HasDeleteFlag>
792 <IsUser>false</IsUser>
793 </Requester>
794 <Title>Title</Title>
795 <HtmlDescription>HtmlDescription</HtmlDescription>
796 <Assignee xsi:type="TAssigneeInfo_V1">
797 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
798 <Name>Name</Name>
799 <AssigneeIsGroup>false</AssigneeIsGroup>
800 <Roles/>
801 </Assignee>
802 <Creator xsi:type="TContactInfo_V1">
803 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
804 <Name>Name</Name>
805 <FamilyName>FamilyName</FamilyName>
806 <FullName>FullName</FullName>
807 <Email>Email</Email>
808 <HasPhoneNumber>true</HasPhoneNumber>
809 <HasDeleteFlag>false</HasDeleteFlag>
810 <IsUser>false</IsUser>
811 </Creator>
812 <CreatorType>tcACMPUser</CreatorType>
813 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
814 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
815 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
816 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
817 <PriorityId>0</PriorityId>
818 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
819 <ResolutionId>ResolutionId</ResolutionId>
820 <Keywords>Keywords</Keywords>
821 <CustomFieldValues>
822 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
823 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
824 <Value>Value</Value>
825 </TCustomFieldValue_V1>
826 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
827 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
828 <Value>Value</Value>
829 </TCustomFieldValue_V1>
830 </CustomFieldValues>
831 <Escalation xsi:type="TTicketEscalation_V1">
832 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
833 <Name>Name</Name>
834 <Level>0</Level>
835 </Escalation>
836 <ScheduledForResubmission>false</ScheduledForResubmission>
837 <Resubmission xsi:type="TTicketResubmission_V1">
838 <Subject>Subject</Subject>
839 <Content>Content</Content>
840 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
841 <Due>Pending</Due>
842 </Resubmission>
843 <PlainDescription>PlainDescription</PlainDescription>
844 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
845 <TotalTicketCosts>0</TotalTicketCosts>
846 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
847 </Ticket>
848 <ResultCode>0</ResultCode>
849 <ResultMessage>ResultMessage</ResultMessage>
850 </TGetTicketFromTemplateResponse_V1>
851 </GetTicketFromTemplate>
852 </ACMP>
853 </ICQL>}}}
854 {{/apimacro}}
855
856 = GetTicketAttachments =
857
858 {{apimacro title="GetTicketAttachments Request"}}
859 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
860 <ACMP>
861 <GetTicketAttachments ActionType="Request" version="1">
862 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
863 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
864 </TGetTicketAttachmentsRequest_V1>
865 </GetTicketAttachments>
866 </ACMP>
867 </ICQL>}}}
868 {{/apimacro}}
869
870 {{apimacro title="GetTicketAttachments Response"}}
871 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
872 <ACMP>
873 <GetTicketAttachments ActionType="Response" version="1">
874 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
875 <AttachmentList>
876 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
877 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
878 <Name>Name</Name>
879 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
880 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
881 <ContentId>ContentId</ContentId>
882 <ItemKind>aiHDQuery</ItemKind>
883 <FileName>FileName</FileName>
884 <FileSize>0</FileSize>
885 <Description>Description</Description>
886 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
887 <IsVisibleForWeb>false</IsVisibleForWeb>
888 </TTicketAttachment_V1>
889 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
890 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
891 <Name>Name</Name>
892 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
893 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
894 <ContentId>ContentId</ContentId>
895 <ItemKind>aiHDQuery</ItemKind>
896 <FileName>FileName</FileName>
897 <FileSize>0</FileSize>
898 <Description>Description</Description>
899 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
900 <IsVisibleForWeb>false</IsVisibleForWeb>
901 </TTicketAttachment_V1>
902 </AttachmentList>
903 <ResultCode>0</ResultCode>
904 <ResultMessage>ResultMessage</ResultMessage>
905 </TGetTicketAttachmentsResponse_V1>
906 </GetTicketAttachments>
907 </ACMP>
908 </ICQL>}}}
909 {{/apimacro}}
910
911 = GetTicketAttachment =
912
913 {{apimacro title="GetTicketAttachment Request"}}
914 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
915 <ACMP>
916 <GetTicketAttachment ActionType="Request" version="1">
917 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
918 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
919 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
920 </TGetTicketAttachmentRequest_V1>
921 </GetTicketAttachment>
922 </ACMP>
923 </ICQL>}}}
924 {{/apimacro}}
925
926 {{apimacro title="GetTicketAttachment Response"}}
927 {{{LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
928 <ACMP>
929 <GetTicketAttachment ActionType="Response" version="1">
930 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
931 <TicketAttachment xsi:type="TTicketAttachment_V1">
932 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
933 <Name>Name</Name>
934 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
935 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
936 <ContentId>ContentId</ContentId>
937 <ItemKind>aiHDQuery</ItemKind>
938 <FileName>FileName</FileName>
939 <FileSize>0</FileSize>
940 <Description>Description</Description>
941 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
942 <IsVisibleForWeb>true</IsVisibleForWeb>
943 </TicketAttachment>
944 <ResultCode>0</ResultCode>
945 <ResultMessage>ResultMessage</ResultMessage>
946 </TGetTicketAttachmentResponse_V1>
947 </GetTicketAttachment>
948 </ACMP>
949 </ICQL>}}}
950 {{/apimacro}}
951
952 = SaveTicketAttachments =
953
954 For new attachments, the fields ID, DocumentId, Name, and FileName are mandatory.
955
956 When editing attachments, only the fields Description and IsVisibleForWeb can be edited. However, the ID and DocumentId must still be specified in order to find the attachment to be edited.
957
958 {{apimacro title="SaveTicketAttachments Request"}}
959 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
960 <ACMP>
961 <SaveTicketAttachments ActionType="Request" version="1">
962 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
963 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
964 <Attachments>
965 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
966 <! Mandatory >
967 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
968 <! Mandatory >
969 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
970 <Name>Name</Name>
971 <ContentId>ContentId</ContentId>
972 <FileName>FileName</FileName>
973 <Description>Description</Description>
974 <IsVisibleForWeb>true</IsVisibleForWeb>
975 </TTicketAttachment_V1>
976 </Attachments>
977 </TSaveTicketAttachmentsRequest_V1>
978 </SaveTicketAttachments>
979 </ACMP>
980 </ICQL>}}}
981 {{/apimacro}}
982
983 {{apimacro title="GetTicketAttachments Response"}}
984 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
985 <ACMP>
986 <SaveTicketAttachments ActionType="Response" version="1">
987 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
988 <ResultCode>0</ResultCode>
989 <ResultMessage>ResultMessage</ResultMessage>
990 </TSaveTicketAttachmentsResponse_V1>
991 </SaveTicketAttachments>
992 </ACMP>
993 </ICQL>}}}
994 {{/apimacro}}
995
996 = GetTicketComments =
997
998 {{apimacro title="GetTicketComments Request"}}
999 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
1000 <ACMP>
1001 <GetTicketComments ActionType="Request" version="1">
1002 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1003 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1004 </TGetTicketCommentsRequest_V1>
1005 </GetTicketComments>
1006 </ACMP>
1007 </ICQL>}}}
1008 {{/apimacro}}
1009
1010 {{apimacro title="GetTicketComments Response"}}
1011 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1012 <ACMP>
1013 <GetTicketComments ActionType="Response" version="1">
1014 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1015 <Comments>
1016 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1017 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1018 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1019 <Creator/>
1020 <HtmlComment>HtmlComment</HtmlComment>
1021 <PlainComment>PlainComment</PlainComment>
1022 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1023 <IsExternal>false</IsExternal>
1024 <ExternalMail>ExternalMail</ExternalMail>
1025 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1026 <ExternalCC>ExternalCC</ExternalCC>
1027 <IsPublic>false</IsPublic>
1028 <PublicRecipient>PublicRecipient</PublicRecipient>
1029 <PublicCC>PublicCC</PublicCC>
1030 <PublicBCC>PublicBCC</PublicBCC>
1031 <SignatureHtml>SignatureHtml</SignatureHtml>
1032 <IsVisibleForWeb>false</IsVisibleForWeb>
1033 </TTicketComment_V1>
1034 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1035 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1036 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1037 <Creator/>
1038 <HtmlComment>HtmlComment</HtmlComment>
1039 <PlainComment>PlainComment</PlainComment>
1040 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1041 <IsExternal>false</IsExternal>
1042 <ExternalMail>ExternalMail</ExternalMail>
1043 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1044 <ExternalCC>ExternalCC</ExternalCC>
1045 <IsPublic>false</IsPublic>
1046 <PublicRecipient>PublicRecipient</PublicRecipient>
1047 <PublicCC>PublicCC</PublicCC>
1048 <PublicBCC>PublicBCC</PublicBCC>
1049 <SignatureHtml>SignatureHtml</SignatureHtml>
1050 <IsVisibleForWeb>false</IsVisibleForWeb>
1051 </TTicketComment_V1>
1052 </Comments>
1053 <ResultCode>0</ResultCode>
1054 <ResultMessage>ResultMessage</ResultMessage>
1055 </TGetTicketCommentsResponse_V1>
1056 </GetTicketComments>
1057 </ACMP>
1058 </ICQL>}}}
1059 {{/apimacro}}
1060
1061 = GetTicketComment =
1062
1063 {{apimacro title="GetTicketComment_V1 Request"}}
1064 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1065 <ACMP>
1066 <GetTicketComment ActionType="Request" version="1">
1067 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1068 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1069 <GetPlainText>false</GetPlainText>
1070 </TGetTicketCommentRequest_V1>
1071 </GetTicketComment>
1072 </ACMP>
1073 </ICQL>}}}
1074 {{/apimacro}}
1075
1076 {{apimacro title="GetTicketComment_V1 Response"}}
1077 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1078 <ACMP>
1079 <GetTicketComment ActionType="Response" version="1">
1080 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1081 <Comment xsi:type="TTicketComment_V2">
1082 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1083 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1084 <Creator xsi:type="TContactInfo_V1">
1085 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1086 <Name>Name</Name>
1087 <FamilyName>FamilyName</FamilyName>
1088 <FullName>FullName</FullName>
1089 <Email>Email</Email>
1090 <HasPhoneNumber>false</HasPhoneNumber>
1091 <HasDeleteFlag>false</HasDeleteFlag>
1092 <IsUser>false</IsUser>
1093 </Creator>
1094 <IsPlainText>true</IsPlainText>
1095 <CommentText>CommentText</CommentText>
1096 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1097 <IsExternal>true</IsExternal>
1098 <ExternalMail>ExternalMail</ExternalMail>
1099 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1100 <ExternalCC>ExternalCC</ExternalCC>
1101 <IsPublic>true</IsPublic>
1102 <PublicRecipient>PublicRecipient</PublicRecipient>
1103 <PublicCC>PublicCC</PublicCC>
1104 <PublicBCC>PublicBCC</PublicBCC>
1105 <Signature>Signature</Signature>
1106 <IsVisibleForWeb>true</IsVisibleForWeb>
1107 </Comment>
1108 <ResultCode>0</ResultCode>
1109 <ResultMessage>ResultMessage</ResultMessage>
1110 </TGetTicketCommentResponse_V1>
1111 </GetTicketComment>
1112 </ACMP>
1113 </ICQL>}}}
1114 {{/apimacro}}
1115
1116 {{apimacro title="GetTicketComment_V2 Request"}}
1117 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1118 <ACMP>
1119 <GetTicketComment ActionType="Request" version="2">
1120 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1121 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1122 <GetPlainText>false</GetPlainText>
1123 </TGetTicketCommentRequest_V2>
1124 </GetTicketComment>
1125 </ACMP>
1126 </ICQL>}}}
1127 {{/apimacro}}
1128
1129 {{apimacro title="GetTicketComment_V2 Response"}}
1130 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1131 <ACMP>
1132 <GetTicketComment ActionType="Response" version="2">
1133 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1134 <Comment xsi:type="TTicketComment_V3">
1135 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1136 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1137 <Creator xsi:type="TContactInfo_V1">
1138 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1139 <Name>Name</Name>
1140 <FamilyName>FamilyName</FamilyName>
1141 <FullName>FullName</FullName>
1142 <Email>Email</Email>
1143 <HasPhoneNumber>false</HasPhoneNumber>
1144 <HasDeleteFlag>false</HasDeleteFlag>
1145 <IsUser>false</IsUser>
1146 </Creator>
1147 <IsPlainText>false</IsPlainText>
1148 <CommentText>CommentText</CommentText>
1149 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1150 <IsExternal>false</IsExternal>
1151 <ExternalMail>ExternalMail</ExternalMail>
1152 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1153 <ExternalCC>ExternalCC</ExternalCC>
1154 <IsPublic>false</IsPublic>
1155 <PublicRecipient>PublicRecipient</PublicRecipient>
1156 <PublicCC>PublicCC</PublicCC>
1157 <PublicBCC>PublicBCC</PublicBCC>
1158 <Signature>Signature</Signature>
1159 <IsVisibleForWeb>true</IsVisibleForWeb>
1160 <AttachmentLinks>
1161 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1162 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1163 <Name>Name</Name>
1164 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1165 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1166 <ContentId>ContentId</ContentId>
1167 <ItemKind>aiHDQuery</ItemKind>
1168 <FileName>FileName</FileName>
1169 <FileSize>0</FileSize>
1170 <Description>Description</Description>
1171 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1172 <IsVisibleForWeb>false</IsVisibleForWeb>
1173 </TTicketAttachment_V1>
1174 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1175 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1176 <Name>Name</Name>
1177 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1178 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1179 <ContentId>ContentId</ContentId>
1180 <ItemKind>aiHDQuery</ItemKind>
1181 <FileName>FileName</FileName>
1182 <FileSize>0</FileSize>
1183 <Description>Description</Description>
1184 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1185 <IsVisibleForWeb>false</IsVisibleForWeb>
1186 </TTicketAttachment_V1>
1187 </AttachmentLinks>
1188 </Comment>
1189 <ResultCode>0</ResultCode>
1190 <ResultMessage>ResultMessage</ResultMessage>
1191 </TGetTicketCommentResponse_V2>
1192 </GetTicketComment>
1193 </ACMP>
1194 </ICQL>}}}
1195 {{/apimacro}}
1196
1197 = SaveTicketComment =
1198
1199 The following properties are ignored by the ACMP Server:
1200
1201 * Creator
1202 * CreationDate
1203 * IsExternal
1204 * ExternalMail
1205 * ExternalRecipient
1206 * ExternalCC
1207 * Signature
1208
1209 {{apimacro title="SaveTicketComment_V1 Request"}}
1210 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1211 <ACMP>
1212 <SaveTicketComment ActionType="Request" version="1">
1213 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1214 <Comment xsi:type="TTicketComment_V2">
1215 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1216 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1217 <IsPlainText>false</IsPlainText>
1218 <! HTML Text or Plaintext >
1219 <CommentText>CommentText</CommentText>
1220 <IsPublic>false</IsPublic>
1221 <PublicRecipient>PublicRecipient</PublicRecipient>
1222 <PublicCC>PublicCC</PublicCC>
1223 <PublicBCC>PublicBCC</PublicBCC>
1224 <IsVisibleForWeb>true</IsVisibleForWeb>
1225 </Comment>
1226 </TSaveTicketCommentRequest_V1>
1227 </SaveTicketComment>
1228 </ACMP>
1229 </ICQL>}}}
1230 {{/apimacro}}
1231
1232 {{apimacro title="SaveTicketComment_V1 Response"}}
1233 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1234 <ACMP>
1235 <SaveTicketComment ActionType="Response" version="1">
1236 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1237 <ResultCode>0</ResultCode>
1238 <ResultMessage>ResultMessage</ResultMessage>
1239 </TSaveTicketCommentResponse_V1>
1240 </SaveTicketComment>
1241 </ACMP>
1242 </ICQL>}}}
1243 {{/apimacro}}
1244
1245 {{apimacro title="SaveTicketComment_V2 Request"}}
1246 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1247 <ACMP>
1248 <SaveTicketComment ActionType="Request" version="2">
1249 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1250 <Comment xsi:type="TTicketComment_V3">
1251 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1252 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1253 <IsPlainText>false</IsPlainText>
1254 <! HTML Text or Plaintext >
1255 <CommentText>CommentText</CommentText>
1256 <IsPublic>false</IsPublic>
1257 <PublicRecipient>PublicRecipient</PublicRecipient>
1258 <PublicCC>PublicCC</PublicCC>
1259 <PublicBCC>PublicBCC</PublicBCC>
1260 <IsVisibleForWeb>true</IsVisibleForWeb>
1261 <AttachmentLinks>
1262 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1263 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1264 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1265 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1266 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1267 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1268 </TTicketAttachment_V1>
1269 </AttachmentLinks>
1270 </Comment>
1271 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1272 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1273 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1274 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1275 <Description>Description</Description>
1276 <Executor xsi:type="TContactInfo_V1">
1277 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1278 </Executor>
1279 </WorkingTime>
1280 </TSaveTicketCommentRequest_V2>
1281 </SaveTicketComment>
1282 </ACMP>
1283 </ICQL>}}}
1284 {{/apimacro}}
1285
1286 {{apimacro title="SaveTicketComment_V2 Response"}}
1287 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1288 <ACMP>
1289 <SaveTicketComment ActionType="Response" version="2">
1290 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1291 <ResultCode>0</ResultCode>
1292 <ResultMessage>ResultMessage</ResultMessage>
1293 </TSaveTicketCommentResponse_V2>
1294 </SaveTicketComment>
1295 </ACMP>
1296 </ICQL>}}}
1297 {{/apimacro}}
1298
1299 = GetCommentListOfTicket =
1300
1301 {{apimacro title="GetCommentListOfTicket Request"}}
1302 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1303 <ACMP>
1304 <GetCommentListOfTicket ActionType="Request" version="1">
1305 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1306 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1307 </TGetCommentListOfTicketRequest_V1>
1308 </GetCommentListOfTicket>
1309 </ACMP>
1310 </ICQL>}}}
1311 {{/apimacro}}
1312
1313 {{apimacro title="GetCommentListOfTicket Response"}}
1314 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1315 <ACMP>
1316 <GetCommentListOfTicket ActionType="Response" version="1">
1317 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1318 <Comments>
1319 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1320 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1321 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1322 <PreviewText>PreviewText</PreviewText>
1323 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1324 <Creator xsi:type="TContactInfo_V1">
1325 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1326 <Name>Name</Name>
1327 <FamilyName>FamilyName</FamilyName>
1328 <FullName>FullName</FullName>
1329 <Email>Email</Email>
1330 <HasPhoneNumber>false</HasPhoneNumber>
1331 <HasDeleteFlag>false</HasDeleteFlag>
1332 <IsUser>false</IsUser>
1333 </Creator>
1334 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1335 <IsExternal>false</IsExternal>
1336 <IsPublic>false</IsPublic>
1337 <IsVisibleForWeb>false</IsVisibleForWeb>
1338 </TTicketCommentInfo_V1>
1339 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1340 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1341 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1342 <PreviewText>PreviewText</PreviewText>
1343 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1344 <Creator xsi:type="TContactInfo_V1">
1345 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1346 <Name>Name</Name>
1347 <FamilyName>FamilyName</FamilyName>
1348 <FullName>FullName</FullName>
1349 <Email>Email</Email>
1350 <HasPhoneNumber>false</HasPhoneNumber>
1351 <HasDeleteFlag>false</HasDeleteFlag>
1352 <IsUser>false</IsUser>
1353 </Creator>
1354 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1355 <IsExternal>false</IsExternal>
1356 <IsPublic>false</IsPublic>
1357 <IsVisibleForWeb>false</IsVisibleForWeb>
1358 </TTicketCommentInfo_V1>
1359 </Comments>
1360 <ResultCode>0</ResultCode>
1361 <ResultMessage>ResultMessage</ResultMessage>
1362 </TGetCommentListOfTicketResponse_V1>
1363 </GetCommentListOfTicket>
1364 </ACMP>
1365 </ICQL>}}}
1366 {{/apimacro}}
1367
1368 = GetTicketCategoryList =
1369
1370 {{apimacro title="GetTicketCategory Request"}}
1371 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1372 <ACMP>
1373 <GetTicketCategoryList ActionType="Request" version="1">
1374 <TGetTicketCategoryListRequest_V1/>
1375 </GetTicketCategoryList>
1376 </ACMP>
1377 </ICQL>}}}
1378 {{/apimacro}}
1379
1380 {{apimacro title="GetTicketCategory Response"}}
1381 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1382 <ACMP>
1383 <GetTicketCategoryList ActionType="Response" version="1">
1384 <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1385 <Categories>
1386 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1387 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1388 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1389 <Caption_EN>Caption_EN</Caption_EN>
1390 <Caption_DE>Caption_DE</Caption_DE>
1391 </TTicketCategory_V1>
1392 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1393 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1394 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1395 <Caption_EN>Caption_EN</Caption_EN>
1396 <Caption_DE>Caption_DE</Caption_DE>
1397 </TTicketCategory_V1>
1398 </Categories>
1399 <ResultCode>0</ResultCode>
1400 <ResultMessage>ResultMessage</ResultMessage>
1401 </TGetTicketCategoryListResponse_V1>
1402 </GetTicketCategoryList>
1403 </ACMP>
1404 </ICQL>}}}
1405 {{/apimacro}}
1406
1407 = GetTicketResolutionList =
1408
1409 {{apimacro title="GetTicketResolutionList Request"}}
1410 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1411 <ACMP>
1412 <GetTicketResolutionList ActionType="Request" version="1">
1413 <TGetTicketResolutionListRequest_V1/>
1414 </GetTicketResolutionList>
1415 </ACMP>
1416 </ICQL>}}}
1417 {{/apimacro}}
1418
1419 {{apimacro title="GetTicketResolutionList Response"}}
1420 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1421 <ACMP>
1422 <GetTicketResolutionList ActionType="Response" version="1">
1423 <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1424 <Resolutions>
1425 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1426 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1427 <Quantifier>0</Quantifier>
1428 <Caption_EN>Caption_EN</Caption_EN>
1429 <Caption_DE>Caption_DE</Caption_DE>
1430 <IsDeleted>false</IsDeleted>
1431 <IsDefaultResolution>false</IsDefaultResolution>
1432 </TTicketResolution_V1>
1433 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1434 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1435 <Quantifier>0</Quantifier>
1436 <Caption_EN>Caption_EN</Caption_EN>
1437 <Caption_DE>Caption_DE</Caption_DE>
1438 <IsDeleted>false</IsDeleted>
1439 <IsDefaultResolution>false</IsDefaultResolution>
1440 </TTicketResolution_V1>
1441 </Resolutions>
1442 <ResultCode>0</ResultCode>
1443 <ResultMessage>ResultMessage</ResultMessage>
1444 </TGetTicketResolutionListResponse_V1>
1445 </GetTicketResolutionList>
1446 </ACMP>
1447 </ICQL>}}}
1448 {{/apimacro}}
1449
1450 = GetTicketListByQuery =
1451
1452 {{apimacro title="GetTicketListByQuery Request"}}
1453 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1454 <ACMP>
1455 <GetTicketListByQuery ActionType="Request" version="1">
1456 <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1457 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1458 </TGetTicketListByQueryRequest_V1>
1459 </GetTicketListByQuery>
1460 </ACMP>
1461 </ICQL>}}}
1462 {{/apimacro}}
1463
1464 {{apimacro title="GetTicketListByQuery Response"}}
1465 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1466 <ACMP>
1467 <GetTicketListByQuery ActionType="Response" version="1">
1468 <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1469 <TicketList>
1470 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1471 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1472 <IntTicketId>0</IntTicketId>
1473 <Title>Title</Title>
1474 <State xsi:type="TTicketState_V1">
1475 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1476 <Caption_de>Caption_de</Caption_de>
1477 <Caption_en>Caption_en</Caption_en>
1478 <StateOrder>0</StateOrder>
1479 </State>
1480 <ReadState>trsNew</ReadState>
1481 <EscalationLevel>0</EscalationLevel>
1482 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1483 <Assignee xsi:type="TContactInfo_V1">
1484 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1485 <Name>Name</Name>
1486 <FamilyName>FamilyName</FamilyName>
1487 <FullName>FullName</FullName>
1488 <Email>Email</Email>
1489 <HasPhoneNumber>false</HasPhoneNumber>
1490 <HasDeleteFlag>false</HasDeleteFlag>
1491 <IsUser>false</IsUser>
1492 </Assignee>
1493 <Contact xsi:type="TContactInfo_V1">
1494 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1495 <Name>Name</Name>
1496 <FamilyName>FamilyName</FamilyName>
1497 <FullName>FullName</FullName>
1498 <Email>Email</Email>
1499 <HasPhoneNumber>false</HasPhoneNumber>
1500 <HasDeleteFlag>false</HasDeleteFlag>
1501 <IsUser>false</IsUser>
1502 </Contact>
1503 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1504 </TTicketInfo_V1>
1505 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1506 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1507 <IntTicketId>0</IntTicketId>
1508 <Title>Title</Title>
1509 <State xsi:type="TTicketState_V1">
1510 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1511 <Caption_de>Caption_de</Caption_de>
1512 <Caption_en>Caption_en</Caption_en>
1513 <StateOrder>0</StateOrder>
1514 </State>
1515 <ReadState>trsNew</ReadState>
1516 <EscalationLevel>0</EscalationLevel>
1517 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1518 <Assignee xsi:type="TContactInfo_V1">
1519 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1520 <Name>Name</Name>
1521 <FamilyName>FamilyName</FamilyName>
1522 <FullName>FullName</FullName>
1523 <Email>Email</Email>
1524 <HasPhoneNumber>false</HasPhoneNumber>
1525 <HasDeleteFlag>false</HasDeleteFlag>
1526 <IsUser>false</IsUser>
1527 </Assignee>
1528 <Contact xsi:type="TContactInfo_V1">
1529 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1530 <Name>Name</Name>
1531 <FamilyName>FamilyName</FamilyName>
1532 <FullName>FullName</FullName>
1533 <Email>Email</Email>
1534 <HasPhoneNumber>false</HasPhoneNumber>
1535 <HasDeleteFlag>false</HasDeleteFlag>
1536 <IsUser>false</IsUser>
1537 </Contact>
1538 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1539 </TTicketInfo_V1>
1540 </TicketList>
1541 <ResultCode>0</ResultCode>
1542 <ResultMessage>ResultMessage</ResultMessage>
1543 </TGetTicketListByQueryResponse_V1>
1544 </GetTicketListByQuery>
1545 </ACMP>
1546 </ICQL>}}}
1547 {{/apimacro}}
1548
1549 {{apimacro title="GetTicketListByQuery Request V2"}}
1550 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1551 <ACMP>
1552 <GetTicketListByQuery ActionType="Request" version="2">
1553 <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1554 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1555 </TGetTicketListByQueryRequest_V2>
1556 </GetTicketListByQuery>
1557 </ACMP>
1558 </ICQL>}}}
1559 {{/apimacro}}
1560
1561 {{apimacro title="GetTicketListByQuery Response V2"}}
1562 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1563 <ACMP>
1564 <GetTicketListByQuery ActionType="Response" version="2">
1565 <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1566 <TicketList>
1567 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1568 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1569 <IntTicketId>0</IntTicketId>
1570 <Title>Title</Title>
1571 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1572 <ReadState>trsNew</ReadState>
1573 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1574 <EscalationLevel>0</EscalationLevel>
1575 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1576 <Assignee xsi:type="TAssigneeInfo_V1">
1577 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1578 <Name>Name</Name>
1579 <AssigneeIsGroup>false</AssigneeIsGroup>
1580 <Roles/>
1581 </Assignee>
1582 <Contact xsi:type="TContactInfo_V1">
1583 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1584 <Name>Name</Name>
1585 <FamilyName>FamilyName</FamilyName>
1586 <FullName>FullName</FullName>
1587 <Email>Email</Email>
1588 <HasPhoneNumber>false</HasPhoneNumber>
1589 <HasDeleteFlag>false</HasDeleteFlag>
1590 <IsUser>false</IsUser>
1591 </Contact>
1592 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1593 </TTicketInfo_V2>
1594 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1595 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1596 <IntTicketId>0</IntTicketId>
1597 <Title>Title</Title>
1598 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1599 <ReadState>trsNew</ReadState>
1600 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1601 <EscalationLevel>0</EscalationLevel>
1602 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1603 <Assignee xsi:type="TAssigneeInfo_V1">
1604 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1605 <Name>Name</Name>
1606 <AssigneeIsGroup>false</AssigneeIsGroup>
1607 <Roles/>
1608 </Assignee>
1609 <Contact xsi:type="TContactInfo_V1">
1610 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1611 <Name>Name</Name>
1612 <FamilyName>FamilyName</FamilyName>
1613 <FullName>FullName</FullName>
1614 <Email>Email</Email>
1615 <HasPhoneNumber>false</HasPhoneNumber>
1616 <HasDeleteFlag>false</HasDeleteFlag>
1617 <IsUser>false</IsUser>
1618 </Contact>
1619 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1620 </TTicketInfo_V2>
1621 </TicketList>
1622 <ResultCode>0</ResultCode>
1623 <ResultMessage>ResultMessage</ResultMessage>
1624 </TGetTicketListByQueryResponse_V2>
1625 </GetTicketListByQuery>
1626 </ACMP>
1627 </ICQL>}}}
1628 {{/apimacro}}
1629
1630 = GetTicketList =
1631
1632 {{apimacro title="GetTicketList Request"}}
1633 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1634 <ACMP>
1635 <GetTicketList ActionType="Request" version="1">
1636 <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1637 <! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
1638 <FilterText>FilterText</FilterText>
1639 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1640 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1641 <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1642 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1643 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1644 <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1645 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1646 </TGetTicketListRequest_V1>
1647 </GetTicketList>
1648 </ACMP>
1649 </ICQL>}}}
1650 {{/apimacro}}
1651
1652 {{apimacro title="GetTicketList Response"}}
1653 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1654 <ACMP>
1655 <GetTicketList ActionType="Response" version="1">
1656 <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1657 <Tickets>
1658 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1659 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1660 <IntTicketId>0</IntTicketId>
1661 <Title>Title</Title>
1662 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1663 <ReadState>trsNew</ReadState>
1664 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1665 <EscalationLevel>0</EscalationLevel>
1666 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1667 <Assignee xsi:type="TAssigneeInfo_V1">
1668 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1669 <Name>Name</Name>
1670 <AssigneeIsGroup>false</AssigneeIsGroup>
1671 <Roles/>
1672 </Assignee>
1673 <Contact xsi:type="TContactInfo_V1">
1674 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1675 <Name>Name</Name>
1676 <FamilyName>FamilyName</FamilyName>
1677 <FullName>FullName</FullName>
1678 <Email>Email</Email>
1679 <HasPhoneNumber>false</HasPhoneNumber>
1680 <HasDeleteFlag>false</HasDeleteFlag>
1681 <IsUser>false</IsUser>
1682 </Contact>
1683 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1684 </TTicketInfo_V2>
1685 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1686 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1687 <IntTicketId>0</IntTicketId>
1688 <Title>Title</Title>
1689 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1690 <ReadState>trsNew</ReadState>
1691 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1692 <EscalationLevel>0</EscalationLevel>
1693 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1694 <Assignee xsi:type="TAssigneeInfo_V1">
1695 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1696 <Name>Name</Name>
1697 <AssigneeIsGroup>false</AssigneeIsGroup>
1698 <Roles/>
1699 </Assignee>
1700 <Contact xsi:type="TContactInfo_V1">
1701 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1702 <Name>Name</Name>
1703 <FamilyName>FamilyName</FamilyName>
1704 <FullName>FullName</FullName>
1705 <Email>Email</Email>
1706 <HasPhoneNumber>false</HasPhoneNumber>
1707 <HasDeleteFlag>false</HasDeleteFlag>
1708 <IsUser>false</IsUser>
1709 </Contact>
1710 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1711 </TTicketInfo_V2>
1712 </Tickets>
1713 <Version>Version</Version>
1714 <ResultCode>0</ResultCode>
1715 <ResultMessage>ResultMessage</ResultMessage>
1716 </TGetTicketListResponse_V1>
1717 </GetTicketList>
1718 </ACMP>
1719 </ICQL>}}}
1720 {{/apimacro}}
1721
1722 = GetTicketListOfAsset =
1723
1724 {{apimacro title="GetTicketListOfAsset Request"}}
1725 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1726 <ACMP>
1727 <GetTicketListOfAsset ActionType="Request" version="1">
1728 <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1729 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1730 </TGetTicketListOfAssetRequest_V1>
1731 </GetTicketListOfAsset>
1732 </ACMP>
1733 </ICQL>}}}
1734 {{/apimacro}}
1735
1736 {{apimacro title="GetTicketListOfAsset Response"}}
1737 {{{<?xml version="1.0" encoding="utf-8"?>
1738 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1739 <ACMP>
1740 <GetTicketListOfAsset ActionType="Response" version="1">
1741 <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1742 <Tickets>
1743 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1744 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1745 <IntTicketId>0</IntTicketId>
1746 <Title>Title</Title>
1747 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1748 <ReadState>trsNew</ReadState>
1749 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1750 <EscalationLevel>0</EscalationLevel>
1751 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1752 <Assignee xsi:type="TAssigneeInfo_V1">
1753 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1754 <Name>Name</Name>
1755 <AssigneeIsGroup>false</AssigneeIsGroup>
1756 <Roles/>
1757 </Assignee>
1758 <Contact xsi:type="TContactInfo_V1">
1759 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1760 <Name>Name</Name>
1761 <FamilyName>FamilyName</FamilyName>
1762 <FullName>FullName</FullName>
1763 <Email>Email</Email>
1764 <HasPhoneNumber>false</HasPhoneNumber>
1765 <HasDeleteFlag>false</HasDeleteFlag>
1766 <IsUser>false</IsUser>
1767 </Contact>
1768 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1769 </TTicketInfo_V2>
1770 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1771 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1772 <IntTicketId>0</IntTicketId>
1773 <Title>Title</Title>
1774 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1775 <ReadState>trsNew</ReadState>
1776 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1777 <EscalationLevel>0</EscalationLevel>
1778 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1779 <Assignee xsi:type="TAssigneeInfo_V1">
1780 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1781 <Name>Name</Name>
1782 <AssigneeIsGroup>false</AssigneeIsGroup>
1783 <Roles/>
1784 </Assignee>
1785 <Contact xsi:type="TContactInfo_V1">
1786 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1787 <Name>Name</Name>
1788 <FamilyName>FamilyName</FamilyName>
1789 <FullName>FullName</FullName>
1790 <Email>Email</Email>
1791 <HasPhoneNumber>false</HasPhoneNumber>
1792 <HasDeleteFlag>false</HasDeleteFlag>
1793 <IsUser>false</IsUser>
1794 </Contact>
1795 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1796 </TTicketInfo_V2>
1797 </Tickets>
1798 <ResultCode>0</ResultCode>
1799 <ResultMessage>ResultMessage</ResultMessage>
1800 </TGetTicketListOfAssetResponse_V1>
1801 </GetTicketListOfAsset>
1802 </ACMP>
1803 </ICQL>}}}
1804 {{/apimacro}}
1805
1806 = GetLinkedTicketsOfTicket =
1807
1808 {{apimacro title="GetLinkedTicketsOfTicket Request"}}
1809 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1810 <ACMP>
1811 <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1812 <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1813 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1814 </TGetLinkedTicketsOfTicketRequest_V1>
1815 </GetLinkedTicketsOfTicket>
1816 </ACMP>
1817 </ICQL>}}}
1818 {{/apimacro}}
1819
1820 {{apimacro title="GetLinkedTicketsOfTicket Response"}}
1821 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1822 <ACMP>
1823 <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1824 <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1825 <Tickets>
1826 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1827 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1828 <IntTicketId>0</IntTicketId>
1829 <Title>Title</Title>
1830 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1831 <ReadState>trsNew</ReadState>
1832 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1833 <EscalationLevel>0</EscalationLevel>
1834 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1835 <Assignee xsi:type="TAssigneeInfo_V1">
1836 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1837 <Name>Name</Name>
1838 <AssigneeIsGroup>false</AssigneeIsGroup>
1839 <Roles/>
1840 </Assignee>
1841 <Contact xsi:type="TContactInfo_V1">
1842 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1843 <Name>Name</Name>
1844 <FamilyName>FamilyName</FamilyName>
1845 <FullName>FullName</FullName>
1846 <Email>Email</Email>
1847 <HasPhoneNumber>false</HasPhoneNumber>
1848 <HasDeleteFlag>false</HasDeleteFlag>
1849 <IsUser>false</IsUser>
1850 </Contact>
1851 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1852 </TTicketInfo_V2>
1853 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1854 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1855 <IntTicketId>0</IntTicketId>
1856 <Title>Title</Title>
1857 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1858 <ReadState>trsNew</ReadState>
1859 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1860 <EscalationLevel>0</EscalationLevel>
1861 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1862 <Assignee xsi:type="TAssigneeInfo_V1">
1863 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1864 <Name>Name</Name>
1865 <AssigneeIsGroup>false</AssigneeIsGroup>
1866 <Roles/>
1867 </Assignee>
1868 <Contact xsi:type="TContactInfo_V1">
1869 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1870 <Name>Name</Name>
1871 <FamilyName>FamilyName</FamilyName>
1872 <FullName>FullName</FullName>
1873 <Email>Email</Email>
1874 <HasPhoneNumber>false</HasPhoneNumber>
1875 <HasDeleteFlag>false</HasDeleteFlag>
1876 <IsUser>false</IsUser>
1877 </Contact>
1878 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1879 </TTicketInfo_V2>
1880 </Tickets>
1881 <ResultCode>0</ResultCode>
1882 <ResultMessage>ResultMessage</ResultMessage>
1883 </TGetLinkedTicketsOfTicketResponse_V1>
1884 </GetLinkedTicketsOfTicket>
1885 </ACMP>
1886 </ICQL>}}}
1887 {{/apimacro}}
1888
1889 = GetHelpdeskSettings =
1890
1891 {{apimacro title="GetHelpdeskSettings Request"}}
1892 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1893 <ACMP>
1894 <GetHelpdeskSettings ActionType="Request" version="1">
1895 <TGetHelpdeskSettingsRequest_V1/>
1896 </GetHelpdeskSettings>
1897 </ACMP>
1898 </ICQL>}}}
1899 {{/apimacro}}
1900
1901 {{apimacro title="GetHelpdeskSettings Response"}}
1902 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1903 <ACMP>
1904 <GetHelpdeskSettings ActionType="Response" version="1">
1905 <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1906 <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1907 <Categories>
1908 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1909 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1910 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1911 <Caption_EN>Caption_EN</Caption_EN>
1912 <Caption_DE>Caption_DE</Caption_DE>
1913 </TTicketCategory_V1>
1914 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1915 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1916 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1917 <Caption_EN>Caption_EN</Caption_EN>
1918 <Caption_DE>Caption_DE</Caption_DE>
1919 </TTicketCategory_V1>
1920 </Categories>
1921 <Impacts>
1922 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1923 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1924 <Caption_DE>Caption_DE</Caption_DE>
1925 <Caption_EN>Caption_EN</Caption_EN>
1926 </TTicketImpact_V1>
1927 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1928 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1929 <Caption_DE>Caption_DE</Caption_DE>
1930 <Caption_EN>Caption_EN</Caption_EN>
1931 </TTicketImpact_V1>
1932 </Impacts>
1933 <States>
1934 <TTicketState_V1 xsi:type="TTicketState_V1">
1935 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1936 <Caption_de>Caption_de</Caption_de>
1937 <Caption_en>Caption_en</Caption_en>
1938 <StateOrder>0</StateOrder>
1939 </TTicketState_V1>
1940 <TTicketState_V1 xsi:type="TTicketState_V1">
1941 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1942 <Caption_de>Caption_de</Caption_de>
1943 <Caption_en>Caption_en</Caption_en>
1944 <StateOrder>0</StateOrder>
1945 </TTicketState_V1>
1946 </States>
1947 <EnableResolution>false</EnableResolution>
1948 <Resolutions>
1949 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1950 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1951 <Quantifier>0</Quantifier>
1952 <Caption_EN>Caption_EN</Caption_EN>
1953 <Caption_DE>Caption_DE</Caption_DE>
1954 <IsDeleted>false</IsDeleted>
1955 <IsDefaultResolution>false</IsDefaultResolution>
1956 </TTicketResolution_V1>
1957 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1958 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1959 <Quantifier>0</Quantifier>
1960 <Caption_EN>Caption_EN</Caption_EN>
1961 <Caption_DE>Caption_DE</Caption_DE>
1962 <IsDeleted>false</IsDeleted>
1963 <IsDefaultResolution>false</IsDefaultResolution>
1964 </TTicketResolution_V1>
1965 </Resolutions>
1966 <Priorities>
1967 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1968 <Priority>0</Priority>
1969 <Caption_DE>Caption_DE</Caption_DE>
1970 <Caption_EN>Caption_EN</Caption_EN>
1971 </TTicketPriority_V1>
1972 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1973 <Priority>0</Priority>
1974 <Caption_DE>Caption_DE</Caption_DE>
1975 <Caption_EN>Caption_EN</Caption_EN>
1976 </TTicketPriority_V1>
1977 </Priorities>
1978 <MaxAttachmentSize>0</MaxAttachmentSize>
1979 <NeedCommentToClose>false</NeedCommentToClose>
1980 <TextModules>
1981 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1982 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1983 <Name>Name</Name>
1984 <Text>Text</Text>
1985 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1986 <Path>Path</Path>
1987 </TTicketTextModule_V1>
1988 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1989 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1990 <Name>Name</Name>
1991 <Text>Text</Text>
1992 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1993 <Path>Path</Path>
1994 </TTicketTextModule_V1>
1995 </TextModules>
1996 <TimeTrackingEnabled>false</TimeTrackingEnabled>
1997 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
1998 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
1999 </HelpdeskSettings>
2000 <Version>Version</Version>
2001 <ResultCode>0</ResultCode>
2002 <ResultMessage>ResultMessage</ResultMessage>
2003 </TGetHelpdeskSettingsResponse_V1>
2004 </GetHelpdeskSettings>
2005 </ACMP>
2006 </ICQL>}}}
2007 {{/apimacro}}
2008
2009 {{apimacro title="GetHelpdeskSettings Request"}}
2010 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2011 <ACMP>
2012 <GetHelpdeskSettings ActionType="Request" version="2">
2013 <TGetHelpdeskSettingsRequest_V2/>
2014 </GetHelpdeskSettings>
2015 </ACMP>
2016 </ICQL>}}}
2017 {{/apimacro}}
2018
2019 {{apimacro title="GetHelpdeskSettings Response"}}
2020 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2021 <ACMP>
2022 <GetHelpdeskSettings ActionType="Response" version="2">
2023 <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2024 <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2025 <Categories>
2026 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2027 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2028 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2029 <Caption_EN>Caption_EN</Caption_EN>
2030 <Caption_DE>Caption_DE</Caption_DE>
2031 </TTicketCategory_V1>
2032 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2033 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2034 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2035 <Caption_EN>Caption_EN</Caption_EN>
2036 <Caption_DE>Caption_DE</Caption_DE>
2037 </TTicketCategory_V1>
2038 </Categories>
2039 <Impacts>
2040 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2041 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2042 <Caption_DE>Caption_DE</Caption_DE>
2043 <Caption_EN>Caption_EN</Caption_EN>
2044 </TTicketImpact_V1>
2045 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2046 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2047 <Caption_DE>Caption_DE</Caption_DE>
2048 <Caption_EN>Caption_EN</Caption_EN>
2049 </TTicketImpact_V1>
2050 </Impacts>
2051 <States>
2052 <TTicketState_V1 xsi:type="TTicketState_V1">
2053 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2054 <Caption_de>Caption_de</Caption_de>
2055 <Caption_en>Caption_en</Caption_en>
2056 <StateOrder>0</StateOrder>
2057 </TTicketState_V1>
2058 <TTicketState_V1 xsi:type="TTicketState_V1">
2059 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2060 <Caption_de>Caption_de</Caption_de>
2061 <Caption_en>Caption_en</Caption_en>
2062 <StateOrder>0</StateOrder>
2063 </TTicketState_V1>
2064 </States>
2065 <EnableResolution>false</EnableResolution>
2066 <Resolutions>
2067 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2068 <ID>ID</ID>
2069 <Quantifier>0</Quantifier>
2070 <Caption_EN>Caption_EN</Caption_EN>
2071 <Caption_DE>Caption_DE</Caption_DE>
2072 <IsDeleted>false</IsDeleted>
2073 <IsDefaultResolution>false</IsDefaultResolution>
2074 </TTicketResolution_V1>
2075 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2076 <ID>ID</ID>
2077 <Quantifier>0</Quantifier>
2078 <Caption_EN>Caption_EN</Caption_EN>
2079 <Caption_DE>Caption_DE</Caption_DE>
2080 <IsDeleted>false</IsDeleted>
2081 <IsDefaultResolution>false</IsDefaultResolution>
2082 </TTicketResolution_V1>
2083 </Resolutions>
2084 <Priorities>
2085 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2086 <Priority>0</Priority>
2087 <Caption_DE>Caption_DE</Caption_DE>
2088 <Caption_EN>Caption_EN</Caption_EN>
2089 </TTicketPriority_V1>
2090 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2091 <Priority>0</Priority>
2092 <Caption_DE>Caption_DE</Caption_DE>
2093 <Caption_EN>Caption_EN</Caption_EN>
2094 </TTicketPriority_V1>
2095 </Priorities>
2096 <MaxAttachmentSize>0</MaxAttachmentSize>
2097 <NeedCommentToClose>false</NeedCommentToClose>
2098 <TextModules>
2099 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2100 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2101 <Name>Name</Name>
2102 <Text>Text</Text>
2103 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2104 <Path>Path</Path>
2105 <FullPath>FullPath</FullPath>
2106 </TTicketTextModule_V1>
2107 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2108 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2109 <Name>Name</Name>
2110 <Text>Text</Text>
2111 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2112 <Path>Path</Path>
2113 <FullPath>FullPath</FullPath>
2114 </TTicketTextModule_V1>
2115 </TextModules>
2116 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2117 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2118 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2119 <MandatoryCustomFields>
2120 <string>Value 1</string>
2121 <string>Value 2</string>
2122 </MandatoryCustomFields>
2123 <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2124 </HelpdeskSettings>
2125 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2126 <ResultCode>0</ResultCode>
2127 <ResultMessage>ResultMessage</ResultMessage>
2128 </TGetHelpdeskSettingsResponse_V2>
2129 </GetHelpdeskSettings>
2130 </ACMP>
2131 </ICQL>}}}
2132 {{/apimacro}}
2133
2134 = GetAssigneeList =
2135
2136 {{apimacro title="GetAssigneeList Request"}}
2137 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2138 <ACMP>
2139 <GetAssigneeList ActionType="Request" version="1">
2140 <TGetAssigneeListRequest_V1/>
2141 </GetAssigneeList>
2142 </ACMP>
2143 </ICQL>}}}
2144 {{/apimacro}}
2145
2146 {{apimacro title="GetAssigneeList Response"}}
2147 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2148 <ACMP>
2149 <GetAssigneeList ActionType="Response" version="1">
2150 <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2151 <Assignees>
2152 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2153 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2154 <Name>Name</Name>
2155 <AssigneeIsGroup>false</AssigneeIsGroup>
2156 <Roles/>
2157 </TAssigneeInfo_V1>
2158 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2159 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2160 <Name>Name</Name>
2161 <AssigneeIsGroup>false</AssigneeIsGroup>
2162 <Roles/>
2163 </TAssigneeInfo_V1>
2164 </Assignees>
2165 <Version>Version</Version>
2166 <ResultCode>0</ResultCode>
2167 <ResultMessage>ResultMessage</ResultMessage>
2168 </TGetAssigneeListResponse_V1>
2169 </GetAssigneeList>
2170 </ACMP>
2171 </ICQL>}}}
2172 {{/apimacro}}
2173
2174 = SaveReminderOfTicket =
2175
2176 {{apimacro title="SaveReminderOfTicket Request"}}
2177 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2178 <ACMP>
2179 <SaveReminderOfTicket ActionType="Request" version="1">
2180 <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2181 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2182 <Reminder xsi:type="TTicketResubmission_V1">
2183 <Subject>Subject</Subject>
2184 <Content>Content</Content>
2185 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2186 </Reminder>
2187 </TSaveReminderOfTicketRequest_V1>
2188 </SaveReminderOfTicket>
2189 </ACMP>
2190 </ICQL>}}}
2191 {{/apimacro}}
2192
2193 {{apimacro title="SaveReminderOfTicket Response"}}
2194 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2195 <ACMP>
2196 <SaveReminderOfTicket ActionType="Response" version="1">
2197 <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2198 <ResultCode>0</ResultCode>
2199 <ResultMessage>ResultMessage</ResultMessage>
2200 </TSaveReminderOfTicketResponse_V1>
2201 </SaveReminderOfTicket>
2202 </ACMP>
2203 </ICQL>}}}
2204 {{/apimacro}}
2205
2206 = DeleteReminderOfTicket =
2207
2208 {{apimacro title="DeleteReminderOfTicket Request"}}
2209 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2210 <ACMP>
2211 <DeleteReminderOfTicket ActionType="Request" version="1">
2212 <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2213 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2214 </TDeleteReminderOfTicketRequest_V1>
2215 </DeleteReminderOfTicket>
2216 </ACMP>
2217 </ICQL>}}}
2218 {{/apimacro}}
2219
2220 {{apimacro title="DeleteReminderOfTicket Response"}}
2221 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2222 <ACMP>
2223 <DeleteReminderOfTicket ActionType="Response" version="1">
2224 <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2225 <ResultCode>0</ResultCode>
2226 <ResultMessage>ResultMessage</ResultMessage>
2227 </TDeleteReminderOfTicketResponse_V1>
2228 </DeleteReminderOfTicket>
2229 </ACMP>
2230 </ICQL>}}}
2231 {{/apimacro}}
2232
2233 = SaveTicketWorkingTime =
2234
2235 {{apimacro title="SaveTicketWorkingTime Request"}}
2236 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2237 <ACMP>
2238 <SaveTicketWorkingTime ActionType="Request" version="1">
2239 <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2240 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2241 <WorkingTime xsi:type="TTicketWorkingTime_V1">
2242 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2243 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2244 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2245 <Description>Description</Description>
2246 <Executor xsi:type="TContactInfo_V1">
2247 <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2248 </Executor>
2249 </WorkingTime>
2250 </TSaveTicketWorkingTimeRequest_V1>
2251 </SaveTicketWorkingTime>
2252 </ACMP>
2253 </ICQL>}}}
2254 {{/apimacro}}
2255
2256 {{apimacro title="SaveTicketWorkingTime Response"}}
2257 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2258 <ACMP>
2259 <SaveTicketWorkingTime ActionType="Response" version="1">
2260 <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2261 <ResultCode>0</ResultCode>
2262 <ResultMessage>ResultMessage</ResultMessage>
2263 </TSaveTicketWorkingTimeResponse_V1>
2264 </SaveTicketWorkingTime>
2265 </ACMP>
2266 </ICQL>}}}
2267 {{/apimacro}}
2268
2269 = GetTicketWorkingTimeList =
2270
2271 {{apimacro title="GetTicketWorkingTimeList Request"}}
2272 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2273 <ACMP>
2274 <GetTicketWorkingTimeList ActionType="Request" version="1">
2275 <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2276 <TicketId>TicketId</TicketId>
2277 </TGetTicketWorkingTimeListRequest_V1>
2278 </GetTicketWorkingTimeList>
2279 </ACMP>
2280 </ICQL>}}}
2281 {{/apimacro}}
2282
2283 {{apimacro title="GetTicketWorkingTimeList Response"}}
2284 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2285 <ACMP>
2286 <GetTicketWorkingTimeList ActionType="Response" version="1">
2287 <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2288 <WorkingTimeList>
2289 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2290 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2291 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2292 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2293 <Description>Description</Description>
2294 <Executor xsi:type="TContactInfo_V1">
2295 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2296 <Name>Name</Name>
2297 <FamilyName>FamilyName</FamilyName>
2298 <FullName>FullName</FullName>
2299 <Email>Email</Email>
2300 <HasPhoneNumber>false</HasPhoneNumber>
2301 <HasDeleteFlag>false</HasDeleteFlag>
2302 <IsUser>false</IsUser>
2303 </Executor>
2304 <Creator xsi:type="TContactInfo_V1">
2305 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2306 <Name>Name</Name>
2307 <FamilyName>FamilyName</FamilyName>
2308 <FullName>FullName</FullName>
2309 <Email>Email</Email>
2310 <HasPhoneNumber>false</HasPhoneNumber>
2311 <HasDeleteFlag>false</HasDeleteFlag>
2312 <IsUser>false</IsUser>
2313 </Creator>
2314 </TTicketWorkingTime_V1>
2315 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2316 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2317 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2318 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2319 <Description>Description</Description>
2320 <Executor xsi:type="TContactInfo_V1">
2321 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2322 <Name>Name</Name>
2323 <FamilyName>FamilyName</FamilyName>
2324 <FullName>FullName</FullName>
2325 <Email>Email</Email>
2326 <HasPhoneNumber>false</HasPhoneNumber>
2327 <HasDeleteFlag>false</HasDeleteFlag>
2328 <IsUser>false</IsUser>
2329 </Executor>
2330 <Creator xsi:type="TContactInfo_V1">
2331 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2332 <Name>Name</Name>
2333 <FamilyName>FamilyName</FamilyName>
2334 <FullName>FullName</FullName>
2335 <Email>Email</Email>
2336 <HasPhoneNumber>false</HasPhoneNumber>
2337 <HasDeleteFlag>false</HasDeleteFlag>
2338 <IsUser>false</IsUser>
2339 </Creator>
2340 </TTicketWorkingTime_V1>
2341 </WorkingTimeList>
2342 <ResultCode>0</ResultCode>
2343 <ResultMessage>ResultMessage</ResultMessage>
2344 </TGetTicketWorkingTimeListResponse_V1>
2345 </GetTicketWorkingTimeList>
2346 </ACMP>
2347 </ICQL>}}}
2348 {{/apimacro}}
2349
2350 = DeleteTicketWorkingTimeList =
2351
2352 {{apimacro title="DeleteTicketWorkingTimeList Request"}}
2353 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2354 <ACMP>
2355 <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2356 <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2357 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2358 <WorkingTimeIds>
2359 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2360 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2361 </WorkingTimeIds>
2362 </TDeleteTicketWorkingTimeListRequest_V1>
2363 </DeleteTicketWorkingTimeList>
2364 </ACMP>
2365 </ICQL>}}}
2366 {{/apimacro}}
2367
2368 {{apimacro title="DeleteTicketWorkingTimeList Response"}}
2369 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2370 <ACMP>
2371 <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2372 <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2373 <ResultCode>0</ResultCode>
2374 <ResultMessage>ResultMessage</ResultMessage>
2375 </TDeleteTicketWorkingTimeListResponse_V1>
2376 </DeleteTicketWorkingTimeList>
2377 </ACMP>
2378 </ICQL>}}}
2379 {{/apimacro}}
2380
2381 = SaveTicketCosts =
2382
2383 * When adding a cost entry, the following fields are mandatory: Id, TicketId, UnitPrice, and Amount
2384 * When changing a cost entry, only “Id” is a mandatory field
2385 * UnitPrice must be greater than 0.00 and less than or equal to 999999.99.
2386 * Amount must be greater than 0 and less than or equal to 999999.
2387 * Category must not be longer than 100 characters.
2388 * Description must not be longer than 400 characters.
2389 * The CreatorID is always the ID of the calling user, so it is not listed here.
2390
2391 {{apimacro title="SaveTicketCosts Request"}}
2392 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2393 <ACMP>
2394 <SaveTicketCosts ActionType="Request" version="1">
2395 <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2396 <TicketCost xsi:type="TTicketCost_V1">
2397 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2398 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2399 <UnitPrice>0</UnitPrice>
2400 <Amount>0</Amount>
2401 <Category>Category</Category>
2402 <Description>Description</Description>
2403 </TicketCost>
2404 </TSaveTicketCostsRequest_V1>
2405 </SaveTicketCosts>
2406 </ACMP>
2407 </ICQL>}}}
2408 {{/apimacro}}
2409
2410 {{apimacro title="SaveTicketCosts Response"}}
2411 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2412 <ACMP>
2413 <SaveTicketCosts ActionType="Response" version="1">
2414 <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2415 <ResultCode>0</ResultCode>
2416 <ResultMessage>ResultMessage</ResultMessage>
2417 </TSaveTicketCostsResponse_V1>
2418 </SaveTicketCosts>
2419 </ACMP>
2420 </ICQL>}}}
2421 {{/apimacro}}
2422
2423 = GetTicketCost =
2424
2425 {{apimacro title="GetTicketCost Request"}}
2426 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2427 <ACMP>
2428 <GetTicketCost ActionType="Request" version="1">
2429 <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2430 <TicketCostId>TicketCostId</TicketCostId>
2431 </TGetTicketCostRequest_V1>
2432 </GetTicketCost>
2433 </ACMP>
2434 </ICQL>}}}
2435 {{/apimacro}}
2436
2437 {{apimacro title="GetTicketCost Response"}}
2438 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2439 <ACMP>
2440 <GetTicketCost ActionType="Response" version="1">
2441 <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2442 <TicketCost xsi:type="TTicketCost_V2">
2443 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2444 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2445 <UnitPrice>0</UnitPrice>
2446 <Amount>0</Amount>
2447 <Category>Category</Category>
2448 <Description>Description</Description>
2449 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2450 <CreatedBy xsi:type="TContactInfo_V1">
2451 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2452 <Name>Name</Name>
2453 <FamilyName>FamilyName</FamilyName>
2454 <FullName>FullName</FullName>
2455 <Email>Email</Email>
2456 <HasPhoneNumber>false</HasPhoneNumber>
2457 <HasDeleteFlag>false</HasDeleteFlag>
2458 <IsUser>false</IsUser>
2459 </CreatedBy>
2460 </TicketCost>
2461 <ResultCode>0</ResultCode>
2462 <ResultMessage>ResultMessage</ResultMessage>
2463 </TGetTicketCostResponse_V1>
2464 </GetTicketCost>
2465 </ACMP>
2466 </ICQL>}}}
2467 {{/apimacro}}
2468
2469 = GetTicketCostList =
2470
2471 {{apimacro title="GetTicketCostList Request"}}
2472 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2473 <ACMP>
2474 <GetTicketCostList ActionType="Request" version="1">
2475 <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2476 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2477 </TGetTicketCostListRequest_V1>
2478 </GetTicketCostList>
2479 </ACMP>
2480 </ICQL>}}}
2481 {{/apimacro}}
2482
2483 {{apimacro title="GetTicketCostList Response"}}
2484 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2485 <ACMP>
2486 <GetTicketCostList ActionType="Response" version="1">
2487 <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2488 <TicketCostList>
2489 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2490 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2491 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2492 <UnitPrice>0</UnitPrice>
2493 <Amount>0</Amount>
2494 <Category>Category</Category>
2495 <Description>Description</Description>
2496 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2497 <CreatedBy xsi:type="TContactInfo_V1">
2498 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2499 <Name>Name</Name>
2500 <FamilyName>FamilyName</FamilyName>
2501 <FullName>FullName</FullName>
2502 <Email>Email</Email>
2503 <HasPhoneNumber>false</HasPhoneNumber>
2504 <HasDeleteFlag>false</HasDeleteFlag>
2505 <IsUser>false</IsUser>
2506 </CreatedBy>
2507 </TTicketCost_V2>
2508 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2509 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2510 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2511 <UnitPrice>0</UnitPrice>
2512 <Amount>0</Amount>
2513 <Category>Category</Category>
2514 <Description>Description</Description>
2515 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2516 <CreatedBy xsi:type="TContactInfo_V1">
2517 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2518 <Name>Name</Name>
2519 <FamilyName>FamilyName</FamilyName>
2520 <FullName>FullName</FullName>
2521 <Email>Email</Email>
2522 <HasPhoneNumber>false</HasPhoneNumber>
2523 <HasDeleteFlag>false</HasDeleteFlag>
2524 <IsUser>false</IsUser>
2525 </CreatedBy>
2526 </TTicketCost_V2>
2527 </TicketCostList>
2528 <ResultCode>0</ResultCode>
2529 <ResultMessage>ResultMessage</ResultMessage>
2530 </TGetTicketCostListResponse_V1>
2531 </GetTicketCostList>
2532 </ACMP>
2533 </ICQL>}}}
2534 {{/apimacro}}
2535
2536 = DeleteTicketCosts =
2537
2538 {{apimacro title="DeleteTicketCosts Request"}}
2539 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2540 <ACMP>
2541 <DeleteTicketCosts ActionType="Request" version="1">
2542 <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2543 <TicketCostIds>
2544 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2545 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2546 </TicketCostIds>
2547 </TDeleteTicketCostsRequest_V1>
2548 </DeleteTicketCosts>
2549 </ACMP>
2550 </ICQL>}}}
2551 {{/apimacro}}
2552
2553 {{apimacro title="DeleteTicketCosts Response"}}
2554 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2555 <ACMP>
2556 <DeleteTicketCosts ActionType="Response" version="1">
2557 <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2558 <ResultCode>0</ResultCode>
2559 <ResultMessage>ResultMessage</ResultMessage>
2560 </TDeleteTicketCostsResponse_V1>
2561 </DeleteTicketCosts>
2562 </ACMP>
2563 </ICQL>}}}
2564 {{/apimacro}}
2565
2566 = DeleteTicketComment =
2567
2568 {{apimacro title="DeleteTicketComment Request"}}
2569 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2570 <ACMP>
2571 <DeleteTicketComment ActionType="Request" version="1">
2572 <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2573 <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2574 </TDeleteTicketCommentRequest_V1>
2575 </DeleteTicketComment>
2576 </ACMP>
2577 </ICQL>}}}
2578 {{/apimacro}}
2579
2580 {{apimacro title="DeleteTicketComment Response"}}
2581 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2582 <ACMP>
2583 <DeleteTicketComment ActionType="Response" version="1">
2584 <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2585 <ResultCode>0</ResultCode>
2586 <ResultMessage>ResultMessage</ResultMessage>
2587 </TDeleteTicketCommentResponse_V1>
2588 </DeleteTicketComment>
2589 </ACMP>
2590 </ICQL>}}}
2591 {{/apimacro}}
2592
2593 = LinkAssetsToTicket =
2594
2595 {{apimacro title="LinkAssetsToTicket Request"}}
2596 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2597 <ACMP>
2598 <LinkAssetsToTicket ActionType="Request" version="1">
2599 <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2600 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2601 <AssetIds>
2602 <string>Value 1</string>
2603 <string>Value 2</string>
2604 </AssetIds>
2605 </TLinkAssetsToTicketRequest_V1>
2606 </LinkAssetsToTicket>
2607 </ACMP>
2608 </ICQL>}}}
2609 {{/apimacro}}
2610
2611 {{apimacro title="LinkAssetsToTicket Response"}}
2612 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2613 <ACMP>
2614 <LinkAssetsToTicket ActionType="Response" version="1">
2615 <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2616 <FailedAssetIds>
2617 <string>Value 1</string>
2618 <string>Value 2</string>
2619 </FailedAssetIds>
2620 <ResultCode>0</ResultCode>
2621 <ResultMessage>ResultMessage</ResultMessage>
2622 </TLinkAssetsToTicketResponse_V1>
2623 </LinkAssetsToTicket>
2624 </ACMP>
2625 </ICQL>}}}
2626 {{/apimacro}}
2627
2628 = LinkClientsToTicket =
2629
2630 {{apimacro title="LinkClientsToTicket Request"}}
2631 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2632 <ACMP>
2633 <LinkClientsToTicket ActionType="Request" version="1">
2634 <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2635 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2636 <ClientIds>
2637 <string>Value 1</string>
2638 <string>Value 2</string>
2639 </ClientIds>
2640 </TLinkClientsToTicketRequest_V1>
2641 </LinkClientsToTicket>
2642 </ACMP>
2643 </ICQL>}}}
2644 {{/apimacro}}
2645
2646 {{apimacro title="LinkClientsToTicket Response"}}
2647 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2648 <ACMP>
2649 <LinkClientsToTicket ActionType="Response" version="1">
2650 <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2651 <FailedClientIds>
2652 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2653 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2654 </FailedClientIds>
2655 <ResultCode>0</ResultCode>
2656 <ResultMessage>ResultMessage</ResultMessage>
2657 </TLinkClientsToTicketResponse_V1>
2658 </LinkClientsToTicket>
2659 </ACMP>
2660 </ICQL>}}}
2661 {{/apimacro}}
2662
2663 = LinkTicketsToTicket =
2664
2665 {{apimacro title="LinkTicketsToTicket Request"}}
2666 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2667 <ACMP>
2668 <LinkTicketsToTicket ActionType="Request" version="1">
2669 <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2670 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2671 <TicketIdsToLink>
2672 <string>Value 1</string>
2673 <string>Value 2</string>
2674 </TicketIdsToLink>
2675 </TLinkTicketsToTicketRequest_V1>
2676 </LinkTicketsToTicket>
2677 </ACMP>
2678 </ICQL>}}}
2679 {{/apimacro}}
2680
2681 {{apimacro title="LinkTicketsToTicket Response"}}
2682 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2683 <ACMP>
2684 <LinkTicketsToTicket ActionType="Response" version="1">
2685 <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2686 <FailedTicketIds>
2687 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2688 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2689 </FailedTicketIds>
2690 <ResultCode>0</ResultCode>
2691 <ResultMessage>ResultMessage</ResultMessage>
2692 </TLinkTicketsToTicketResponse_V1>
2693 </LinkTicketsToTicket>
2694 </ACMP>
2695 </ICQL>}}}
2696 {{/apimacro}}
2697
2698 = GetEmailMonitorList =
2699
2700 {{apimacro title="GetEmailMonitorList Request"}}
2701 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2702 <ACMP>
2703 <GetEmailMonitorList ActionType="Request" version="1">
2704 <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2705 <!
2706 The following values can be filtered:
2707 - Subject
2708 - Recipient
2709 - CC
2710 - BCC
2711 - ErrorMessage
2712 >
2713 <FilterText>FilterText</FilterText>
2714 </TGetEmailMonitorListRequest_V1>
2715 </GetEmailMonitorList>
2716 </ACMP>
2717 </ICQL>}}}
2718 {{/apimacro}}
2719
2720 {{apimacro title="GetEmailMonitorList Response"}}
2721 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2722 <ACMP>
2723 <GetEmailMonitorList ActionType="Response" version="1">
2724 <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2725 <EmailList>
2726 <TEmail_V1 xsi:type="TEmail_V1">
2727 <ID>ID</ID>
2728 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2729 <Category>Category</Category>
2730 <Subject>Subject</Subject>
2731 <Recipient>Recipient</Recipient>
2732 <CC>CC</CC>
2733 <BCC>BCC</BCC>
2734 <ErrorCode>0</ErrorCode>
2735 <ErrorMessage>ErrorMessage</ErrorMessage>
2736 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2737 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2738 <Size>0</Size>
2739 </TEmail_V1>
2740 <TEmail_V1 xsi:type="TEmail_V1">
2741 <ID>ID</ID>
2742 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2743 <Category>Category</Category>
2744 <Subject>Subject</Subject>
2745 <Recipient>Recipient</Recipient>
2746 <CC>CC</CC>
2747 <BCC>BCC</BCC>
2748 <ErrorCode>0</ErrorCode>
2749 <ErrorMessage>ErrorMessage</ErrorMessage>
2750 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2751 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2752 <Size>0</Size>
2753 </TEmail_V1>
2754 </EmailList>
2755 <ResultCode>0</ResultCode>
2756 <ResultMessage>ResultMessage</ResultMessage>
2757 </TGetEmailMonitorListResponse_V1>
2758 </GetEmailMonitorList>
2759 </ACMP>
2760 </ICQL>}}}
2761 {{/apimacro}}
2762
2763 = DeleteEmailMonitorList =
2764
2765 {{apimacro title="DeleteEmailMonitorList Request"}}
2766 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2767 <ACMP>
2768 <DeleteEmailMonitorList ActionType="Request" version="1">
2769 <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2770 <EmailIDList>
2771 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2772 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2773 </EmailIDList>
2774 </TDeleteEmailMonitorListRequest_V1>
2775 </DeleteEmailMonitorList>
2776 </ACMP>
2777 </ICQL>}}}
2778 {{/apimacro}}
2779
2780 {{apimacro title="DeleteEmailMonitorList Response"}}
2781 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2782 <ACMP>
2783 <DeleteEmailMonitorList ActionType="Response" version="1">
2784 <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2785 <ResultCode>0</ResultCode>
2786 <ResultMessage>ResultMessage</ResultMessage>
2787 </TDeleteEmailMonitorListResponse_V1>
2788 </DeleteEmailMonitorList>
2789 </ACMP>
2790 </ICQL>}}}
2791 {{/apimacro}}
2792
2793 = GetTicketTemplateList =
2794
2795 {{apimacro title="GetTicketTemplateList Request"}}
2796 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2797 <ACMP>
2798 <GetTicketTemplateList ActionType="Request" version="1">
2799 <TGetTicketTemplateListRequest_V1/>
2800 </GetTicketTemplateList>
2801 </ACMP>
2802 </ICQL>}}}
2803 {{/apimacro}}
2804
2805 {{apimacro title="GetTicketTemplateList Response"}}
2806 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2807 <ACMP>
2808 <GetTicketTemplateList ActionType="Response" version="1">
2809 <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2810 <TemplateList>
2811 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2812 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2813 <Name>Name</Name>
2814 <IsHotTopic>false</IsHotTopic>
2815 </TTicketTemplateInfo_V1>
2816 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2817 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2818 <Name>Name</Name>
2819 <IsHotTopic>false</IsHotTopic>
2820 </TTicketTemplateInfo_V1>
2821 </TemplateList>
2822 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2823 <ResultCode>0</ResultCode>
2824 <ResultMessage>ResultMessage</ResultMessage>
2825 </TGetTicketTemplateListResponse_V1>
2826 </GetTicketTemplateList>
2827 </ACMP>
2828 </ICQL>}}}
2829 {{/apimacro}}
2830
2831 = DeleteTicketAttachments =
2832
2833 {{apimacro title="DeleteTicketAttachments Request"}}
2834 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2835 <ACMP>
2836 <DeleteTicketAttachments ActionType="Request" version="1">
2837 <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2838 <AttachmentIds>
2839 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2840 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2841 </AttachmentIds>
2842 </TDeleteTicketAttachmentsRequest_V1>
2843 </DeleteTicketAttachments>
2844 </ACMP>
2845 </ICQL>}}}
2846 {{/apimacro}}
2847
2848 {{apimacro title="DeleteTicketAttachments Response"}}
2849 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2850 <ACMP>
2851 <DeleteTicketAttachments ActionType="Response" version="1">
2852 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2853 <ResultCode>0</ResultCode>
2854 <ResultMessage>ResultMessage</ResultMessage>
2855 </TDeleteTicketAttachmentsResponse_V1>
2856 </DeleteTicketAttachments>
2857 </ACMP>
2858 </ICQL>}}}
2859 {{/apimacro}}
2860
2861
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