Helpdesk
Last modified by Steffi F on 2025/09/29 13:34
Content
- Save Ticket
- CloseTicket
- ReopenTicket
- MergeTickets
- GetTicket
- GetTicketFromTemplate
- GetTicketAttachments
- GetTicketAttachment
- SaveTicketAttachments
- GetTicketComments
- GetTicketComment
- SaveTicketComment
- GetCommentListOfTicket
- GetTicketCategoryList
- GetTicketResolutionList
- GetTicketListByQuery
- GetTicketList
- GetTicketListOfAsset
- GetLinkedTicketsOfTicket
- GetHelpdeskSettings
- GetAssigneeList
- SaveReminderOfTicket
- DeleteReminderOfTicket
- SaveTicketWorkingTime
- GetTicketWorkingTimeList
- DeleteTicketWorkingTimeList
- SaveTicketCosts
- GetTicketCost
- GetTicketCostList
- DeleteTicketCosts
- DeleteTicketComment
- LinkAssetsToTicket
- LinkClientsToTicket
- LinkTicketsToTicket
- GetEmailMonitorList
- DeleteEmailMonitorList
- GetTicketTemplateList
- DeleteTicketAttachments
Save Ticket
In order to create a ticket, you must enter both a title and an ID.
Note:
In the schema, the title is not marked as mandatory, as otherwise it would always have to be specified when editing a ticket.
SaveTicket Request
▶
<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ACMP>
<SaveTicket ActionType="Request" version="1">
<TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
</TSaveTicketRequest_V1>
</SaveTicket>
</ACMP>
</ICQL>If you want to include multiple lines of text in the ticket description, you can do so as follows:
<HtmlDescription> Hello <br /> World23 </HtmlDescription> |
SaveTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
<ACMP>
<SaveTicket ActionType="Response" version="1">
<TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V1>
</SaveTicket>
</ACMP>
</ICQL>SaveTicket Request V2
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
<ACMP>
<SaveTicket ActionType="Request" version="2">
<TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Assignee>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
</Ticket>
</TSaveTicketRequest_V2>
</SaveTicket>
</ACMP>
</ICQL>SaveTicket Response V2
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
<ACMP>
<SaveTicket ActionType="Response" version="2">
<TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V2>
</SaveTicket>
</ACMP>
</ICQL>When saving a ticket, only the fields “ID” and “AssigneeIsGroup” are taken into account by the assignee.
The name, description, email, user type, and roles of a user or group cannot be changed using this command.
SaveTicket Response V3
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
<ACMP>
<SaveTicket ActionType="Response" version="3">
<TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V3>
</SaveTicket>
</ACMP>
</ICQL>SaveTicket Request V4
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
<ACMP>
<SaveTicket ActionType="Request" version="4">
<TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V4">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<AssigneeIsGroup>false</AssigneeIsGroup>
</Assignee>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</Ticket>
</TSaveTicketRequest_V4>
</SaveTicket>
</ACMP>
</ICQL>When saving a ticket, only the “ID” and “AssigneeIsGroup” fields are taken into account by the assignee.
The name, description, email, user type, and roles of a user or group cannot be changed using this command.
If the template used has the status “Closed”, this is not taken into account by the API. In this case, the calling entity must send a CloseTicket_V1 command after the SaveTicket_V4 command.
SaveTicket Response V4
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
<ACMP>
<SaveTicket ActionType="Response" version="4">
<TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V4>
</SaveTicket>
</ACMP>
</ICQL>CloseTicket
Mandatory fields:
TicketId, Assignee
There are a few fields for this command that must be set under certain conditions, otherwise the request is not valid.
ResolutionId: If resolutions are enabled in the ACMP settings, this field must contain the ID of a resolution.
Comment: If a comment is required when closing a ticket in the ACMP settings, this field must contain a comment object with the ID and Text fields filled in. The Ticket ID of the comment object is ignored here.
WorkingTime: If working times for tickets are enabled in the ACMP settings and a working time is enforced for closing a ticket, then this field must contain a working time object in which the fields ID, TicketID, Executor, StartDate, and EndDate are filled. The StartDate must be earlier than EndDate.
CloseTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
<ACMP>
<CloseTicket ActionType="Request" version="1">
<TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<Comment xsi:type="TTicketComment_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<IsPlainText>false</IsPlainText>
<CommentText>CommentText</CommentText>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<IsVisibleForWeb>true</IsVisibleForWeb>
</Comment>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<ResolutionId>ResolutionId</ResolutionId>
<CloseLinkedTicketIds>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
</CloseLinkedTicketIds>
<WorkingTime xsi:type="TTicketWorkingTime_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<StartDate>1899-12-30T00:00:00.000Z</StartDate>
<EndDate>1899-12-30T00:00:00.000Z</EndDate>
<Description>Description</Description>
<Executor xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Executor>
</WorkingTime>
</TCloseTicketRequest_V1>
</CloseTicket>
</ACMP>
</ICQL>CloseTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
<ACMP>
<CloseTicket ActionType="Response" version="1">
<TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TCloseTicketResponse_V1>
</CloseTicket>
</ACMP>
</ICQL>ReopenTicket
ReopenTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
<ACMP>
<ReopenTicket ActionType="Request" version="1">
<TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
</TReopenTicketRequest_V1>
</ReopenTicket>
</ACMP>
</ICQL>ReopenTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
<ACMP>
<ReopenTicket ActionType="Response" version="1">
<TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TReopenTicketResponse_V1>
</ReopenTicket>
</ACMP>
</ICQL>MergeTickets
MergeTickets Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
<ACMP>
<MergeTickets ActionType="Request" version="1">
<TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
<TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
</TMergeTicketsRequest_V1>
</MergeTickets>
</ACMP>
</ICQL>MergeTickets Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
<ACMP>
<MergeTickets ActionType="Response" version="1">
<TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TMergeTicketsResponse_V1>
</MergeTickets>
</ACMP>
</ICQL>GetTicket
GetTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
<ACMP>
<GetTicket ActionType="Request" version="1">
<TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V1>
</GetTicket>
</ACMP>
</ICQL>GetTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
<ACMP>
<GetTicket ActionType="Response" version="1">
<TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester/>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee/>
<Creator/>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V1>
</GetTicket>
</ACMP>
</ICQL>GetTicket Request V2
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
<ACMP>
<GetTicket ActionType="Request" version="2">
<TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V2>
</GetTicket>
</ACMP>
</ICQL>GetTicket Response V2
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
<ACMP>
<GetTicket ActionType="Response" version="2">
<TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V2>
</GetTicket>
</ACMP>
</ICQL>GetTicket Request V3
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
<ACMP>
<GetTicket ActionType="Request" version="3">
<TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V3>
</GetTicket>
</ACMP>
</ICQL>GetTicket Response V3
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
<ACMP>
<GetTicket ActionType="Response" version="3">
<TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V2">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V3>
</GetTicket>
</ACMP>
</ICQL>GetTicket Request V4
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
<ACMP>
<GetTicket ActionType="Request" version="4">
<TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V4>
</GetTicket>
</ACMP>
</ICQL>GetTicket Response V4
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
<ACMP>
<GetTicket ActionType="Response" version="4">
<TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V4>
</GetTicket>
</ACMP>
</ICQL>If the Assignee is clear, the UserType field will still be filled and have the value “AcmpUser”.
This is because this is the default value for this data type. The other fields have data types that can be empty, e.g. Set or String.
The behavior of UserType is similar to that of the AssigneeIsGroup field, which in such a case contains the default value of a Boolean “false”.
GetTicket Request V5
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
<ACMP>
<GetTicket ActionType="Request" version="5">
<TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V5>
</GetTicket>
</ACMP>
</ICQL>GetTicket Response V5
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
<ACMP>
<GetTicket ActionType="Response" version="5">
<TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V4">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
<TotalTicketCosts>0</TotalTicketCosts>
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V5>
</GetTicket>
</ACMP>
</ICQL>GetTicketFromTemplate
Some fields in the response will never be set because they cannot be set via the template.
Working times and costs are taken from the template when the ticket is created, so that only the totals are shown in the response.
GetTicketFromTemplate Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
<ACMP>
<GetTicketFromTemplate ActionType="Request" version="1">
<TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</TGetTicketFromTemplateRequest_V1>
</GetTicketFromTemplate>
</ACMP>
</ICQL>GetTicketFromTemplate Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
<ACMP>
<GetTicketFromTemplate ActionType="Response" version="1">
<TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V4">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
<TotalTicketCosts>0</TotalTicketCosts>
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketFromTemplateResponse_V1>
</GetTicketFromTemplate>
</ACMP>
</ICQL>GetTicketAttachments
GetTicketAttachments Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
<ACMP>
<GetTicketAttachments ActionType="Request" version="1">
<TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
</TGetTicketAttachmentsRequest_V1>
</GetTicketAttachments>
</ACMP>
</ICQL>GetTicketAttachments Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
<ACMP>
<GetTicketAttachments ActionType="Response" version="1">
<TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<AttachmentList>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
</AttachmentList>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketAttachmentsResponse_V1>
</GetTicketAttachments>
</ACMP>
</ICQL>GetTicketAttachment
GetTicketAttachment Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
<ACMP>
<GetTicketAttachment ActionType="Request" version="1">
<TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
</TGetTicketAttachmentRequest_V1>
</GetTicketAttachment>
</ACMP>
</ICQL>GetTicketAttachment Response
▶
LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
<ACMP>
<GetTicketAttachment ActionType="Response" version="1">
<TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketAttachment xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>true</IsVisibleForWeb>
</TicketAttachment>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketAttachmentResponse_V1>
</GetTicketAttachment>
</ACMP>
</ICQL>SaveTicketAttachments
For new attachments, the fields ID, DocumentId, Name, and FileName are mandatory.
When editing attachments, only the fields Description and IsVisibleForWeb can be edited. However, the ID and DocumentId must still be specified in order to find the attachment to be edited.
SaveTicketAttachments Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
<ACMP>
<SaveTicketAttachments ActionType="Request" version="1">
<TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Attachments>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<! Mandatory >
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<! Mandatory >
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<Name>Name</Name>
<ContentId>ContentId</ContentId>
<FileName>FileName</FileName>
<Description>Description</Description>
<IsVisibleForWeb>true</IsVisibleForWeb>
</TTicketAttachment_V1>
</Attachments>
</TSaveTicketAttachmentsRequest_V1>
</SaveTicketAttachments>
</ACMP>
</ICQL>GetTicketAttachments Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
<ACMP>
<SaveTicketAttachments ActionType="Response" version="1">
<TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketAttachmentsResponse_V1>
</SaveTicketAttachments>
</ACMP>
</ICQL>GetTicketComments
GetTicketComments Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
<ACMP>
<GetTicketComments ActionType="Request" version="1">
<TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
</TGetTicketCommentsRequest_V1>
</GetTicketComments>
</ACMP>
</ICQL>GetTicketComments Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
<ACMP>
<GetTicketComments ActionType="Response" version="1">
<TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comments>
<TTicketComment_V1 xsi:type="TTicketComment_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator/>
<HtmlComment>HtmlComment</HtmlComment>
<PlainComment>PlainComment</PlainComment>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<SignatureHtml>SignatureHtml</SignatureHtml>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketComment_V1>
<TTicketComment_V1 xsi:type="TTicketComment_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator/>
<HtmlComment>HtmlComment</HtmlComment>
<PlainComment>PlainComment</PlainComment>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<SignatureHtml>SignatureHtml</SignatureHtml>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketComment_V1>
</Comments>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCommentsResponse_V1>
</GetTicketComments>
</ACMP>
</ICQL>GetTicketComment
GetTicketComment_V1 Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
<ACMP>
<GetTicketComment ActionType="Request" version="1">
<TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
<GetPlainText>false</GetPlainText>
</TGetTicketCommentRequest_V1>
</GetTicketComment>
</ACMP>
</ICQL>GetTicketComment_V1 Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
<ACMP>
<GetTicketComment ActionType="Response" version="1">
<TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V2">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<IsPlainText>true</IsPlainText>
<CommentText>CommentText</CommentText>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>true</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>true</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<Signature>Signature</Signature>
<IsVisibleForWeb>true</IsVisibleForWeb>
</Comment>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCommentResponse_V1>
</GetTicketComment>
</ACMP>
</ICQL>GetTicketComment_V2 Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
<ACMP>
<GetTicketComment ActionType="Request" version="2">
<TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
<GetPlainText>false</GetPlainText>
</TGetTicketCommentRequest_V2>
</GetTicketComment>
</ACMP>
</ICQL>GetTicketComment_V2 Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
<ACMP>
<GetTicketComment ActionType="Response" version="2">
<TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<IsPlainText>false</IsPlainText>
<CommentText>CommentText</CommentText>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<Signature>Signature</Signature>
<IsVisibleForWeb>true</IsVisibleForWeb>
<AttachmentLinks>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
</AttachmentLinks>
</Comment>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCommentResponse_V2>
</GetTicketComment>
</ACMP>
</ICQL>SaveTicketComment
The following properties are ignored by the ACMP Server:
- Creator
- CreationDate
- IsExternal
- ExternalMail
- ExternalRecipient
- ExternalCC
- Signature
SaveTicketComment_V1 Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
<ACMP>
<SaveTicketComment ActionType="Request" version="1">
<TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V2">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<IsPlainText>false</IsPlainText>
<! HTML Text or Plaintext >
<CommentText>CommentText</CommentText>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<IsVisibleForWeb>true</IsVisibleForWeb>
</Comment>
</TSaveTicketCommentRequest_V1>
</SaveTicketComment>
</ACMP>
</ICQL>SaveTicketComment_V1 Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
<ACMP>
<SaveTicketComment ActionType="Response" version="1">
<TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketCommentResponse_V1>
</SaveTicketComment>
</ACMP>
</ICQL>SaveTicketComment_V2 Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
<ACMP>
<SaveTicketComment ActionType="Request" version="2">
<TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<IsPlainText>false</IsPlainText>
<! HTML Text or Plaintext >
<CommentText>CommentText</CommentText>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<IsVisibleForWeb>true</IsVisibleForWeb>
<AttachmentLinks>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
</TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
</TTicketAttachment_V1>
</AttachmentLinks>
</Comment>
<WorkingTime xsi:type="TTicketWorkingTime_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<StartDate>1899-12-30T00:00:00.000Z</StartDate>
<EndDate>1899-12-30T00:00:00.000Z</EndDate>
<Description>Description</Description>
<Executor xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Executor>
</WorkingTime>
</TSaveTicketCommentRequest_V2>
</SaveTicketComment>
</ACMP>
</ICQL>SaveTicketComment_V2 Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
<ACMP>
<SaveTicketComment ActionType="Response" version="2">
<TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketCommentResponse_V2>
</SaveTicketComment>
</ACMP>
</ICQL>GetCommentListOfTicket
GetCommentListOfTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
<ACMP>
<GetCommentListOfTicket ActionType="Request" version="1">
<TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
</TGetCommentListOfTicketRequest_V1>
</GetCommentListOfTicket>
</ACMP>
</ICQL>GetCommentListOfTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
<ACMP>
<GetCommentListOfTicket ActionType="Response" version="1">
<TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comments>
<TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<PreviewText>PreviewText</PreviewText>
<PreviewTextIsTruncated>false</PreviewTextIsTruncated>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<IsPublic>false</IsPublic>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketCommentInfo_V1>
<TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<PreviewText>PreviewText</PreviewText>
<PreviewTextIsTruncated>false</PreviewTextIsTruncated>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<IsPublic>false</IsPublic>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketCommentInfo_V1>
</Comments>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetCommentListOfTicketResponse_V1>
</GetCommentListOfTicket>
</ACMP>
</ICQL>GetTicketCategoryList
GetTicketCategory Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
<ACMP>
<GetTicketCategoryList ActionType="Request" version="1">
<TGetTicketCategoryListRequest_V1/>
</GetTicketCategoryList>
</ACMP>
</ICQL>GetTicketCategory Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
<ACMP>
<GetTicketCategoryList ActionType="Response" version="1">
<TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Categories>
<TTicketCategory_V1 xsi:type="TTicketCategory_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
</TTicketCategory_V1>
<TTicketCategory_V1 xsi:type="TTicketCategory_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
</TTicketCategory_V1>
</Categories>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCategoryListResponse_V1>
</GetTicketCategoryList>
</ACMP>
</ICQL>GetTicketResolutionList
GetTicketResolutionList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
<ACMP>
<GetTicketResolutionList ActionType="Request" version="1">
<TGetTicketResolutionListRequest_V1/>
</GetTicketResolutionList>
</ACMP>
</ICQL>GetTicketResolutionList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
<ACMP>
<GetTicketResolutionList ActionType="Response" version="1">
<TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Resolutions>
<TTicketResolution_V1 xsi:type="TTicketResolution_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Quantifier>0</Quantifier>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
<IsDeleted>false</IsDeleted>
<IsDefaultResolution>false</IsDefaultResolution>
</TTicketResolution_V1>
<TTicketResolution_V1 xsi:type="TTicketResolution_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Quantifier>0</Quantifier>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
<IsDeleted>false</IsDeleted>
<IsDefaultResolution>false</IsDefaultResolution>
</TTicketResolution_V1>
</Resolutions>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResolutionListResponse_V1>
</GetTicketResolutionList>
</ACMP>
</ICQL>GetTicketListByQuery
GetTicketListByQuery Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
<ACMP>
<GetTicketListByQuery ActionType="Request" version="1">
<TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
</TGetTicketListByQueryRequest_V1>
</GetTicketListByQuery>
</ACMP>
</ICQL>GetTicketListByQuery Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
<ACMP>
<GetTicketListByQuery ActionType="Response" version="1">
<TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketList>
<TTicketInfo_V1 xsi:type="TTicketInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<State xsi:type="TTicketState_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_de>Caption_de</Caption_de>
<Caption_en>Caption_en</Caption_en>
<StateOrder>0</StateOrder>
</State>
<ReadState>trsNew</ReadState>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V1>
<TTicketInfo_V1 xsi:type="TTicketInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<State xsi:type="TTicketState_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_de>Caption_de</Caption_de>
<Caption_en>Caption_en</Caption_en>
<StateOrder>0</StateOrder>
</State>
<ReadState>trsNew</ReadState>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V1>
</TicketList>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketListByQueryResponse_V1>
</GetTicketListByQuery>
</ACMP>
</ICQL>GetTicketListByQuery Request V2
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
<ACMP>
<GetTicketListByQuery ActionType="Request" version="2">
<TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
</TGetTicketListByQueryRequest_V2>
</GetTicketListByQuery>
</ACMP>
</ICQL>GetTicketListByQuery Response V2
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
<ACMP>
<GetTicketListByQuery ActionType="Response" version="2">
<TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketList>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
</TicketList>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketListByQueryResponse_V2>
</GetTicketListByQuery>
</ACMP>
</ICQL>GetTicketList
GetTicketList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
<ACMP>
<GetTicketList ActionType="Request" version="1">
<TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
<FilterText>FilterText</FilterText>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
<AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
</TGetTicketListRequest_V1>
</GetTicketList>
</ACMP>
</ICQL>GetTicketList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
<ACMP>
<GetTicketList ActionType="Response" version="1">
<TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Tickets>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
</Tickets>
<Version>Version</Version>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketListResponse_V1>
</GetTicketList>
</ACMP>
</ICQL>GetTicketListOfAsset
GetTicketListOfAsset Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
<ACMP>
<GetTicketListOfAsset ActionType="Request" version="1">
<TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
</TGetTicketListOfAssetRequest_V1>
</GetTicketListOfAsset>
</ACMP>
</ICQL>GetTicketListOfAsset Response
▶
<?xml version="1.0" encoding="utf-8"?>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
<ACMP>
<GetTicketListOfAsset ActionType="Response" version="1">
<TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Tickets>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
</Tickets>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketListOfAssetResponse_V1>
</GetTicketListOfAsset>
</ACMP>
</ICQL>GetLinkedTicketsOfTicket
GetLinkedTicketsOfTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
<ACMP>
<GetLinkedTicketsOfTicket ActionType="Request" version="1">
<TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
</TGetLinkedTicketsOfTicketRequest_V1>
</GetLinkedTicketsOfTicket>
</ACMP>
</ICQL>GetLinkedTicketsOfTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
<ACMP>
<GetLinkedTicketsOfTicket ActionType="Response" version="1">
<TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Tickets>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
<TTicketInfo_V2 xsi:type="TTicketInfo_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<IntTicketId>0</IntTicketId>
<Title>Title</Title>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ReadState>trsNew</ReadState>
<EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
<EscalationLevel>0</EscalationLevel>
<Reminder>1899-12-30T00:00:00.000Z</Reminder>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Contact xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Contact>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
</TTicketInfo_V2>
</Tickets>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetLinkedTicketsOfTicketResponse_V1>
</GetLinkedTicketsOfTicket>
</ACMP>
</ICQL>GetHelpdeskSettings
GetHelpdeskSettings Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
<ACMP>
<GetHelpdeskSettings ActionType="Request" version="1">
<TGetHelpdeskSettingsRequest_V1/>
</GetHelpdeskSettings>
</ACMP>
</ICQL>GetHelpdeskSettings Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
<ACMP>
<GetHelpdeskSettings ActionType="Response" version="1">
<TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HelpdeskSettings xsi:type="THelpdeskSettings_V1">
<Categories>
<TTicketCategory_V1 xsi:type="TTicketCategory_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
</TTicketCategory_V1>
<TTicketCategory_V1 xsi:type="TTicketCategory_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
</TTicketCategory_V1>
</Categories>
<Impacts>
<TTicketImpact_V1 xsi:type="TTicketImpact_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketImpact_V1>
<TTicketImpact_V1 xsi:type="TTicketImpact_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketImpact_V1>
</Impacts>
<States>
<TTicketState_V1 xsi:type="TTicketState_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_de>Caption_de</Caption_de>
<Caption_en>Caption_en</Caption_en>
<StateOrder>0</StateOrder>
</TTicketState_V1>
<TTicketState_V1 xsi:type="TTicketState_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_de>Caption_de</Caption_de>
<Caption_en>Caption_en</Caption_en>
<StateOrder>0</StateOrder>
</TTicketState_V1>
</States>
<EnableResolution>false</EnableResolution>
<Resolutions>
<TTicketResolution_V1 xsi:type="TTicketResolution_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Quantifier>0</Quantifier>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
<IsDeleted>false</IsDeleted>
<IsDefaultResolution>false</IsDefaultResolution>
</TTicketResolution_V1>
<TTicketResolution_V1 xsi:type="TTicketResolution_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Quantifier>0</Quantifier>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
<IsDeleted>false</IsDeleted>
<IsDefaultResolution>false</IsDefaultResolution>
</TTicketResolution_V1>
</Resolutions>
<Priorities>
<TTicketPriority_V1 xsi:type="TTicketPriority_V1">
<Priority>0</Priority>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketPriority_V1>
<TTicketPriority_V1 xsi:type="TTicketPriority_V1">
<Priority>0</Priority>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketPriority_V1>
</Priorities>
<MaxAttachmentSize>0</MaxAttachmentSize>
<NeedCommentToClose>false</NeedCommentToClose>
<TextModules>
<TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Text>Text</Text>
<ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
<Path>Path</Path>
</TTicketTextModule_V1>
<TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Text>Text</Text>
<ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
<Path>Path</Path>
</TTicketTextModule_V1>
</TextModules>
<TimeTrackingEnabled>false</TimeTrackingEnabled>
<ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
<TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
</HelpdeskSettings>
<Version>Version</Version>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetHelpdeskSettingsResponse_V1>
</GetHelpdeskSettings>
</ACMP>
</ICQL>GetHelpdeskSettings Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
<ACMP>
<GetHelpdeskSettings ActionType="Request" version="2">
<TGetHelpdeskSettingsRequest_V2/>
</GetHelpdeskSettings>
</ACMP>
</ICQL>GetHelpdeskSettings Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
<ACMP>
<GetHelpdeskSettings ActionType="Response" version="2">
<TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HelpdeskSettings xsi:type="THelpdeskSettings_V2">
<Categories>
<TTicketCategory_V1 xsi:type="TTicketCategory_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
</TTicketCategory_V1>
<TTicketCategory_V1 xsi:type="TTicketCategory_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
</TTicketCategory_V1>
</Categories>
<Impacts>
<TTicketImpact_V1 xsi:type="TTicketImpact_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketImpact_V1>
<TTicketImpact_V1 xsi:type="TTicketImpact_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketImpact_V1>
</Impacts>
<States>
<TTicketState_V1 xsi:type="TTicketState_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_de>Caption_de</Caption_de>
<Caption_en>Caption_en</Caption_en>
<StateOrder>0</StateOrder>
</TTicketState_V1>
<TTicketState_V1 xsi:type="TTicketState_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Caption_de>Caption_de</Caption_de>
<Caption_en>Caption_en</Caption_en>
<StateOrder>0</StateOrder>
</TTicketState_V1>
</States>
<EnableResolution>false</EnableResolution>
<Resolutions>
<TTicketResolution_V1 xsi:type="TTicketResolution_V1">
<ID>ID</ID>
<Quantifier>0</Quantifier>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
<IsDeleted>false</IsDeleted>
<IsDefaultResolution>false</IsDefaultResolution>
</TTicketResolution_V1>
<TTicketResolution_V1 xsi:type="TTicketResolution_V1">
<ID>ID</ID>
<Quantifier>0</Quantifier>
<Caption_EN>Caption_EN</Caption_EN>
<Caption_DE>Caption_DE</Caption_DE>
<IsDeleted>false</IsDeleted>
<IsDefaultResolution>false</IsDefaultResolution>
</TTicketResolution_V1>
</Resolutions>
<Priorities>
<TTicketPriority_V1 xsi:type="TTicketPriority_V1">
<Priority>0</Priority>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketPriority_V1>
<TTicketPriority_V1 xsi:type="TTicketPriority_V1">
<Priority>0</Priority>
<Caption_DE>Caption_DE</Caption_DE>
<Caption_EN>Caption_EN</Caption_EN>
</TTicketPriority_V1>
</Priorities>
<MaxAttachmentSize>0</MaxAttachmentSize>
<NeedCommentToClose>false</NeedCommentToClose>
<TextModules>
<TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Text>Text</Text>
<ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
<Path>Path</Path>
<FullPath>FullPath</FullPath>
</TTicketTextModule_V1>
<TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Text>Text</Text>
<ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
<Path>Path</Path>
<FullPath>FullPath</FullPath>
</TTicketTextModule_V1>
</TextModules>
<TimeTrackingEnabled>false</TimeTrackingEnabled>
<ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
<TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
<MandatoryCustomFields>
<string>Value 1</string>
<string>Value 2</string>
</MandatoryCustomFields>
<IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
</HelpdeskSettings>
<Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetHelpdeskSettingsResponse_V2>
</GetHelpdeskSettings>
</ACMP>
</ICQL>GetAssigneeList
GetAssigneeList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
<ACMP>
<GetAssigneeList ActionType="Request" version="1">
<TGetAssigneeListRequest_V1/>
</GetAssigneeList>
</ACMP>
</ICQL>GetAssigneeList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
<ACMP>
<GetAssigneeList ActionType="Response" version="1">
<TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Assignees>
<TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</TAssigneeInfo_V1>
<TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</TAssigneeInfo_V1>
</Assignees>
<Version>Version</Version>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetAssigneeListResponse_V1>
</GetAssigneeList>
</ACMP>
</ICQL>SaveReminderOfTicket
SaveReminderOfTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
<ACMP>
<SaveReminderOfTicket ActionType="Request" version="1">
<TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<Reminder xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
</Reminder>
</TSaveReminderOfTicketRequest_V1>
</SaveReminderOfTicket>
</ACMP>
</ICQL>SaveReminderOfTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
<ACMP>
<SaveReminderOfTicket ActionType="Response" version="1">
<TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveReminderOfTicketResponse_V1>
</SaveReminderOfTicket>
</ACMP>
</ICQL>DeleteReminderOfTicket
DeleteReminderOfTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
<ACMP>
<DeleteReminderOfTicket ActionType="Request" version="1">
<TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
</TDeleteReminderOfTicketRequest_V1>
</DeleteReminderOfTicket>
</ACMP>
</ICQL>DeleteReminderOfTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
<ACMP>
<DeleteReminderOfTicket ActionType="Response" version="1">
<TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TDeleteReminderOfTicketResponse_V1>
</DeleteReminderOfTicket>
</ACMP>
</ICQL>SaveTicketWorkingTime
SaveTicketWorkingTime Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
<ACMP>
<SaveTicketWorkingTime ActionType="Request" version="1">
<TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<WorkingTime xsi:type="TTicketWorkingTime_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<StartDate>1899-12-30T00:00:00.000Z</StartDate>
<EndDate>1899-12-30T00:00:00.000Z</EndDate>
<Description>Description</Description>
<Executor xsi:type="TContactInfo_V1">
<ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
</Executor>
</WorkingTime>
</TSaveTicketWorkingTimeRequest_V1>
</SaveTicketWorkingTime>
</ACMP>
</ICQL>SaveTicketWorkingTime Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
<ACMP>
<SaveTicketWorkingTime ActionType="Response" version="1">
<TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketWorkingTimeResponse_V1>
</SaveTicketWorkingTime>
</ACMP>
</ICQL>GetTicketWorkingTimeList
GetTicketWorkingTimeList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
<ACMP>
<GetTicketWorkingTimeList ActionType="Request" version="1">
<TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>TicketId</TicketId>
</TGetTicketWorkingTimeListRequest_V1>
</GetTicketWorkingTimeList>
</ACMP>
</ICQL>GetTicketWorkingTimeList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
<ACMP>
<GetTicketWorkingTimeList ActionType="Response" version="1">
<TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<WorkingTimeList>
<TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<StartDate>1899-12-30T00:00:00.000Z</StartDate>
<EndDate>1899-12-30T00:00:00.000Z</EndDate>
<Description>Description</Description>
<Executor xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Executor>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
</TTicketWorkingTime_V1>
<TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<StartDate>1899-12-30T00:00:00.000Z</StartDate>
<EndDate>1899-12-30T00:00:00.000Z</EndDate>
<Description>Description</Description>
<Executor xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Executor>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
</TTicketWorkingTime_V1>
</WorkingTimeList>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketWorkingTimeListResponse_V1>
</GetTicketWorkingTimeList>
</ACMP>
</ICQL>DeleteTicketWorkingTimeList
DeleteTicketWorkingTimeList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
<ACMP>
<DeleteTicketWorkingTimeList ActionType="Request" version="1">
<TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<WorkingTimeIds>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
</WorkingTimeIds>
</TDeleteTicketWorkingTimeListRequest_V1>
</DeleteTicketWorkingTimeList>
</ACMP>
</ICQL>DeleteTicketWorkingTimeList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
<ACMP>
<DeleteTicketWorkingTimeList ActionType="Response" version="1">
<TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TDeleteTicketWorkingTimeListResponse_V1>
</DeleteTicketWorkingTimeList>
</ACMP>
</ICQL>SaveTicketCosts
- When adding a cost entry, the following fields are mandatory: Id, TicketId, UnitPrice, and Amount
- When changing a cost entry, only “Id” is a mandatory field
- UnitPrice must be greater than 0.00 and less than or equal to 999999.99.
- Amount must be greater than 0 and less than or equal to 999999.
- Category must not be longer than 100 characters.
- Description must not be longer than 400 characters.
- The CreatorID is always the ID of the calling user, so it is not listed here.
SaveTicketCosts Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
<ACMP>
<SaveTicketCosts ActionType="Request" version="1">
<TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketCost xsi:type="TTicketCost_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<UnitPrice>0</UnitPrice>
<Amount>0</Amount>
<Category>Category</Category>
<Description>Description</Description>
</TicketCost>
</TSaveTicketCostsRequest_V1>
</SaveTicketCosts>
</ACMP>
</ICQL>SaveTicketCosts Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
<ACMP>
<SaveTicketCosts ActionType="Response" version="1">
<TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketCostsResponse_V1>
</SaveTicketCosts>
</ACMP>
</ICQL>GetTicketCost
GetTicketCost Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
<ACMP>
<GetTicketCost ActionType="Request" version="1">
<TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketCostId>TicketCostId</TicketCostId>
</TGetTicketCostRequest_V1>
</GetTicketCost>
</ACMP>
</ICQL>GetTicketCost Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
<ACMP>
<GetTicketCost ActionType="Response" version="1">
<TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketCost xsi:type="TTicketCost_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<UnitPrice>0</UnitPrice>
<Amount>0</Amount>
<Category>Category</Category>
<Description>Description</Description>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<CreatedBy xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</CreatedBy>
</TicketCost>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCostResponse_V1>
</GetTicketCost>
</ACMP>
</ICQL>GetTicketCostList
GetTicketCostList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
<ACMP>
<GetTicketCostList ActionType="Request" version="1">
<TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
</TGetTicketCostListRequest_V1>
</GetTicketCostList>
</ACMP>
</ICQL>GetTicketCostList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
<ACMP>
<GetTicketCostList ActionType="Response" version="1">
<TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketCostList>
<TTicketCost_V2 xsi:type="TTicketCost_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<UnitPrice>0</UnitPrice>
<Amount>0</Amount>
<Category>Category</Category>
<Description>Description</Description>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<CreatedBy xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</CreatedBy>
</TTicketCost_V2>
<TTicketCost_V2 xsi:type="TTicketCost_V2">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<UnitPrice>0</UnitPrice>
<Amount>0</Amount>
<Category>Category</Category>
<Description>Description</Description>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<CreatedBy xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</CreatedBy>
</TTicketCost_V2>
</TicketCostList>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCostListResponse_V1>
</GetTicketCostList>
</ACMP>
</ICQL>DeleteTicketCosts
DeleteTicketCosts Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
<ACMP>
<DeleteTicketCosts ActionType="Request" version="1">
<TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketCostIds>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
</TicketCostIds>
</TDeleteTicketCostsRequest_V1>
</DeleteTicketCosts>
</ACMP>
</ICQL>DeleteTicketCosts Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
<ACMP>
<DeleteTicketCosts ActionType="Response" version="1">
<TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TDeleteTicketCostsResponse_V1>
</DeleteTicketCosts>
</ACMP>
</ICQL>DeleteTicketComment
DeleteTicketComment Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
<ACMP>
<DeleteTicketComment ActionType="Request" version="1">
<TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
</TDeleteTicketCommentRequest_V1>
</DeleteTicketComment>
</ACMP>
</ICQL>DeleteTicketComment Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
<ACMP>
<DeleteTicketComment ActionType="Response" version="1">
<TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TDeleteTicketCommentResponse_V1>
</DeleteTicketComment>
</ACMP>
</ICQL>LinkAssetsToTicket
LinkAssetsToTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
<ACMP>
<LinkAssetsToTicket ActionType="Request" version="1">
<TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<AssetIds>
<string>Value 1</string>
<string>Value 2</string>
</AssetIds>
</TLinkAssetsToTicketRequest_V1>
</LinkAssetsToTicket>
</ACMP>
</ICQL>LinkAssetsToTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
<ACMP>
<LinkAssetsToTicket ActionType="Response" version="1">
<TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<FailedAssetIds>
<string>Value 1</string>
<string>Value 2</string>
</FailedAssetIds>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TLinkAssetsToTicketResponse_V1>
</LinkAssetsToTicket>
</ACMP>
</ICQL>LinkClientsToTicket
LinkClientsToTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
<ACMP>
<LinkClientsToTicket ActionType="Request" version="1">
<TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<ClientIds>
<string>Value 1</string>
<string>Value 2</string>
</ClientIds>
</TLinkClientsToTicketRequest_V1>
</LinkClientsToTicket>
</ACMP>
</ICQL>LinkClientsToTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
<ACMP>
<LinkClientsToTicket ActionType="Response" version="1">
<TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<FailedClientIds>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
</FailedClientIds>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TLinkClientsToTicketResponse_V1>
</LinkClientsToTicket>
</ACMP>
</ICQL>LinkTicketsToTicket
LinkTicketsToTicket Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
<ACMP>
<LinkTicketsToTicket ActionType="Request" version="1">
<TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<TicketIdsToLink>
<string>Value 1</string>
<string>Value 2</string>
</TicketIdsToLink>
</TLinkTicketsToTicketRequest_V1>
</LinkTicketsToTicket>
</ACMP>
</ICQL>LinkTicketsToTicket Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
<ACMP>
<LinkTicketsToTicket ActionType="Response" version="1">
<TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<FailedTicketIds>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
</FailedTicketIds>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TLinkTicketsToTicketResponse_V1>
</LinkTicketsToTicket>
</ACMP>
</ICQL>GetEmailMonitorList
GetEmailMonitorList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
<ACMP>
<GetEmailMonitorList ActionType="Request" version="1">
<TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<!
The following values can be filtered:
- Subject
- Recipient
- CC
- BCC
- ErrorMessage
>
<FilterText>FilterText</FilterText>
</TGetEmailMonitorListRequest_V1>
</GetEmailMonitorList>
</ACMP>
</ICQL>GetEmailMonitorList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
<ACMP>
<GetEmailMonitorList ActionType="Response" version="1">
<TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<EmailList>
<TEmail_V1 xsi:type="TEmail_V1">
<ID>ID</ID>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<Category>Category</Category>
<Subject>Subject</Subject>
<Recipient>Recipient</Recipient>
<CC>CC</CC>
<BCC>BCC</BCC>
<ErrorCode>0</ErrorCode>
<ErrorMessage>ErrorMessage</ErrorMessage>
<FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
<LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
<Size>0</Size>
</TEmail_V1>
<TEmail_V1 xsi:type="TEmail_V1">
<ID>ID</ID>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<Category>Category</Category>
<Subject>Subject</Subject>
<Recipient>Recipient</Recipient>
<CC>CC</CC>
<BCC>BCC</BCC>
<ErrorCode>0</ErrorCode>
<ErrorMessage>ErrorMessage</ErrorMessage>
<FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
<LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
<Size>0</Size>
</TEmail_V1>
</EmailList>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetEmailMonitorListResponse_V1>
</GetEmailMonitorList>
</ACMP>
</ICQL>DeleteEmailMonitorList
DeleteEmailMonitorList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
<ACMP>
<DeleteEmailMonitorList ActionType="Request" version="1">
<TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<EmailIDList>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
</EmailIDList>
</TDeleteEmailMonitorListRequest_V1>
</DeleteEmailMonitorList>
</ACMP>
</ICQL>DeleteEmailMonitorList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
<ACMP>
<DeleteEmailMonitorList ActionType="Response" version="1">
<TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TDeleteEmailMonitorListResponse_V1>
</DeleteEmailMonitorList>
</ACMP>
</ICQL>GetTicketTemplateList
GetTicketTemplateList Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
<ACMP>
<GetTicketTemplateList ActionType="Request" version="1">
<TGetTicketTemplateListRequest_V1/>
</GetTicketTemplateList>
</ACMP>
</ICQL>GetTicketTemplateList Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
<ACMP>
<GetTicketTemplateList ActionType="Response" version="1">
<TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TemplateList>
<TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<IsHotTopic>false</IsHotTopic>
</TTicketTemplateInfo_V1>
<TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<IsHotTopic>false</IsHotTopic>
</TTicketTemplateInfo_V1>
</TemplateList>
<Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketTemplateListResponse_V1>
</GetTicketTemplateList>
</ACMP>
</ICQL>DeleteTicketAttachments
DeleteTicketAttachments Request
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
<ACMP>
<DeleteTicketAttachments ActionType="Request" version="1">
<TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<AttachmentIds>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
</AttachmentIds>
</TDeleteTicketAttachmentsRequest_V1>
</DeleteTicketAttachments>
</ACMP>
</ICQL>DeleteTicketAttachments Response
▶
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
<ACMP>
<DeleteTicketAttachments ActionType="Response" version="1">
<TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TDeleteTicketAttachmentsResponse_V1>
</DeleteTicketAttachments>
</ACMP>
</ICQL>