Wiki-Quellcode von Helpdesk

Version 7.1 von Steffi F am 2025/06/13 11:37
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1 {{aagon.floatingbox/}}
2
3 = Save Ticket =
4
5 Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6
7 {{apimacro title="SaveTicket Request"}}
8 <ICQL xmlns="http:~/~/acmp.com/SaveTicketRequest_V1" xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
9 <ACMP>
10 <SaveTicket ActionType="Request" version="1">
11 <TSaveTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
12 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 <Title>Title</Title>
15 <HtmlDescription>HtmlDescription</HtmlDescription>
16 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
17 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
18 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
19 <PriorityId>0</PriorityId>
20 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
21 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
22 <Keywords>Keywords</Keywords>
23 <CustomFieldValues>
24 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
25 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
26 <Value>Value</Value>
27 </TCustomFieldValue_V1>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 </CustomFieldValues>
33 </TSaveTicketRequest_V1>
34 </SaveTicket>
35 </ACMP>
36 </ICQL>
37 {{/apimacro}}
38
39
40 Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
41
42 {{apimacro title="DeleteTicketAttachments Response"}}
43 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
44 <ACMP>
45 <DeleteTicketAttachments ActionType="Response" version="1">
46 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
47 <ResultCode>0</ResultCode>
48 <ResultMessage>ResultMessage</ResultMessage>
49 </TDeleteTicketAttachmentsResponse_V1>
50 </DeleteTicketAttachments>
51 </ACMP>
52 </ICQL>
53 {{/apimacro}}
54
55 |(((
56 <HtmlDescription>
57
58 Hello
59
60 &lt;br /&gt;
61
62 World23
63
64 </HtmlDescription>
65
66
67 )))|
68
69 {{apimacro title="SaveTicket Response"}}
70 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V1">
71 <ACMP>
72 <SaveTicket ActionType="Response" version="1">
73 <TSaveTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
74 <ResultCode>0</ResultCode>
75 <ResultMessage>ResultMessage</ResultMessage>
76 </TSaveTicketResponse_V1>
77 </SaveTicket>
78 </ACMP>
79 </ICQL>
80 {{/apimacro}}
81
82 {{apimacro title="SaveTicket Request V2"}}
83 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V2">
84 <ACMP>
85 <SaveTicket ActionType="Request" version="2">
86 <TSaveTicketRequest_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
87 <Ticket xsi:type="TTicket_V1">
88 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
89 <IntTicketId>0</IntTicketId>
90 <Requester xsi:type="TContactInfo_V1">
91 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
92 </Requester>
93 <Title>Title</Title>
94 <HtmlDescription>HtmlDescription</HtmlDescription>
95 <Assignee xsi:type="TContactInfo_V1">
96 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
97 </Assignee>
98 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
99 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
100 <PriorityId>0</PriorityId>
101 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
102 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
103 <Keywords>Keywords</Keywords>
104 <CustomFieldValues>
105 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
106 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
107 <Value>Value</Value>
108 </TCustomFieldValue_V1>
109 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
110 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
111 <Value>Value</Value>
112 </TCustomFieldValue_V1>
113 </CustomFieldValues>
114 </Ticket>
115 </TSaveTicketRequest_V2>
116 </SaveTicket>
117 </ACMP>
118 </ICQL>
119 {{/apimacro}}
120
121 {{apimacro title="SaveTicket Response V2"}}
122 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V2">
123 <ACMP>
124 <SaveTicket ActionType="Response" version="2">
125 <TSaveTicketResponse_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
126 <ResultCode>0</ResultCode>
127 <ResultMessage>ResultMessage</ResultMessage>
128 </TSaveTicketResponse_V2>
129 </SaveTicket>
130 </ACMP>
131 </ICQL>
132 {{/apimacro}}
133
134 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
135
136 {{apimacro title="SaveTicket Response V3"}}
137 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
138 <ACMP>
139 <SaveTicket ActionType="Response" version="3">
140 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
141 <ResultCode>0</ResultCode>
142 <ResultMessage>ResultMessage</ResultMessage>
143 </TSaveTicketResponse_V3>
144 </SaveTicket>
145 </ACMP>
146 </ICQL>
147 {{/apimacro}}
148
149 {{apimacro title="SaveTicket Request V4"}}
150 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V4">
151 <ACMP>
152 <SaveTicket ActionType="Request" version="4">
153 <TSaveTicketRequest_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
154 <Ticket xsi:type="TTicket_V4">
155 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
156 <Requester xsi:type="TContactInfo_V1">
157 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
158 </Requester>
159 <Title>Title</Title>
160 <HtmlDescription>HtmlDescription</HtmlDescription>
161 <Assignee xsi:type="TAssigneeInfo_V1">
162 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
163 <AssigneeIsGroup>false</AssigneeIsGroup>
164 </Assignee>
165 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
166 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
167 <PriorityId>0</PriorityId>
168 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
169 <ResolutionId>ResolutionId</ResolutionId>
170 <Keywords>Keywords</Keywords>
171 <CustomFieldValues>
172 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
173 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
174 <Value>Value</Value>
175 </TCustomFieldValue_V1>
176 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
177 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
178 <Value>Value</Value>
179 </TCustomFieldValue_V1>
180 </CustomFieldValues>
181 <Escalation xsi:type="TTicketEscalation_V1">
182 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
183 </Escalation>
184 <ScheduledForResubmission>false</ScheduledForResubmission>
185 <Resubmission xsi:type="TTicketResubmission_V1">
186 <Subject>Subject</Subject>
187 <Content>Content</Content>
188 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
189 <Due>Pending</Due>
190 </Resubmission>
191 <PlainDescription>PlainDescription</PlainDescription>
192 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
193 </Ticket>
194 </TSaveTicketRequest_V4>
195 </SaveTicket>
196 </ACMP>
197 </ICQL>
198 {{/apimacro}}
199
200 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
201
202 Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
203
204 {{apimacro title="SaveTicket Response V4"}}
205 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V4">
206 <ACMP>
207 <SaveTicket ActionType="Response" version="4">
208 <TSaveTicketResponse_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
209 <ResultCode>0</ResultCode>
210 <ResultMessage>ResultMessage</ResultMessage>
211 </TSaveTicketResponse_V4>
212 </SaveTicket>
213 </ACMP>
214 </ICQL>
215 {{/apimacro}}
216
217 = CloseTicket =
218
219 Pflichtfelder:
220
221 **TicketId, Assignee**
222
223
224 Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
225
226 **ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
227
228 **Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
229
230 **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
231
232 {{apimacro title="CloseTicket Request"}}
233 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketRequest_V1">
234 <ACMP>
235 <CloseTicket ActionType="Request" version="1">
236 <TCloseTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
237 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
238 <Comment xsi:type="TTicketComment_V3">
239 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
240 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
241 <IsPlainText>false</IsPlainText>
242 <CommentText>CommentText</CommentText>
243 <IsPublic>false</IsPublic>
244 <PublicRecipient>PublicRecipient</PublicRecipient>
245 <PublicCC>PublicCC</PublicCC>
246 <PublicBCC>PublicBCC</PublicBCC>
247 <IsVisibleForWeb>true</IsVisibleForWeb>
248 </Comment>
249 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
250 <Assignee xsi:type="TAssigneeInfo_V1">
251 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
252 <Name>Name</Name>
253 <AssigneeIsGroup>false</AssigneeIsGroup>
254 <Roles/>
255 </Assignee>
256 <ResolutionId>ResolutionId</ResolutionId>
257 <CloseLinkedTicketIds>
258 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
259 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
260 </CloseLinkedTicketIds>
261 <WorkingTime xsi:type="TTicketWorkingTime_V1">
262 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
263 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
264 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
265 <Description>Description</Description>
266 <Executor xsi:type="TContactInfo_V1">
267 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
268 </Executor>
269 </WorkingTime>
270 </TCloseTicketRequest_V1>
271 </CloseTicket>
272 </ACMP>
273 </ICQL>
274 {{/apimacro}}
275
276 {{apimacro title="CloseTicket Response"}}
277 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketResponse_V1">
278 <ACMP>
279 <CloseTicket ActionType="Response" version="1">
280 <TCloseTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
281 <ResultCode>0</ResultCode>
282 <ResultMessage>ResultMessage</ResultMessage>
283 </TCloseTicketResponse_V1>
284 </CloseTicket>
285 </ACMP>
286 </ICQL>
287 {{/apimacro}}
288
289 = ReopenTicket =
290
291 {{apimacro title="ReopenTicket Request"}}
292 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketRequest_V1">
293 <ACMP>
294 <ReopenTicket ActionType="Request" version="1">
295 <TReopenTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
296 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
297 </TReopenTicketRequest_V1>
298 </ReopenTicket>
299 </ACMP>
300 </ICQL>
301 {{/apimacro}}
302
303 {{apimacro title="ReopenTicket Response"}}
304 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketResponse_V1">
305 <ACMP>
306 <ReopenTicket ActionType="Response" version="1">
307 <TReopenTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
308 <ResultCode>0</ResultCode>
309 <ResultMessage>ResultMessage</ResultMessage>
310 </TReopenTicketResponse_V1>
311 </ReopenTicket>
312 </ACMP>
313 </ICQL>
314 {{/apimacro}}
315
316 = MergeTickets =
317
318 {{apimacro title="MergeTickets Request"}}
319 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
320 <ACMP>
321 <MergeTickets ActionType="Request" version="1">
322 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
323 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
324 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
325 </TMergeTicketsRequest_V1>
326 </MergeTickets>
327 </ACMP>
328 </ICQL>
329 {{/apimacro}}
330
331 {{apimacro title="MergeTickets Response"}}
332 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
333 <ACMP>
334 <MergeTickets ActionType="Response" version="1">
335 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
336 <ResultCode>0</ResultCode>
337 <ResultMessage>ResultMessage</ResultMessage>
338 </TMergeTicketsResponse_V1>
339 </MergeTickets>
340 </ACMP>
341 </ICQL>
342 {{/apimacro}}
343
344 = GetTicket =
345
346 {{apimacro title="GetTicket Request"}}
347 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
348 <ACMP>
349 <GetTicket ActionType="Request" version="1">
350 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
351 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
352 </TGetTicketRequest_V1>
353 </GetTicket>
354 </ACMP>
355 </ICQL>
356 {{/apimacro}}
357
358 {{apimacro title="GetTicket Response"}}
359 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
360 <ACMP>
361 <GetTicket ActionType="Response" version="1">
362 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
363 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
364 <IntTicketId>0</IntTicketId>
365 <Requester/>
366 <Title>Title</Title>
367 <HtmlDescription>HtmlDescription</HtmlDescription>
368 <Assignee/>
369 <Creator/>
370 <CreatorType>tcACMPUser</CreatorType>
371 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
372 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
373 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
374 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
375 <PriorityId>0</PriorityId>
376 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
377 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
378 <Keywords>Keywords</Keywords>
379 <CustomFieldValues>
380 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
381 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
382 <Value>Value</Value>
383 </TCustomFieldValue_V1>
384 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
385 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
386 <Value>Value</Value>
387 </TCustomFieldValue_V1>
388 </CustomFieldValues>
389 <ResultCode>0</ResultCode>
390 <ResultMessage>ResultMessage</ResultMessage>
391 </TGetTicketResponse_V1>
392 </GetTicket>
393 </ACMP>
394 </ICQL>
395 {{/apimacro}}
396
397 {{apimacro title="GetTicket Request V2"}}
398 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
399 <ACMP>
400 <GetTicket ActionType="Request" version="2">
401 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
402 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
403 </TGetTicketRequest_V2>
404 </GetTicket>
405 </ACMP>
406 </ICQL>
407 {{/apimacro}}
408
409 {{apimacro title="GetTicket Response V2"}}
410 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
411 <ACMP>
412 <GetTicket ActionType="Response" version="2">
413 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
414 <Ticket xsi:type="TTicket_V1">
415 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
416 <IntTicketId>0</IntTicketId>
417 <Requester xsi:type="TContactInfo_V1">
418 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
419 <Name>Name</Name>
420 <FamilyName>FamilyName</FamilyName>
421 <FullName>FullName</FullName>
422 <Email>Email</Email>
423 <HasPhoneNumber>false</HasPhoneNumber>
424 <HasDeleteFlag>false</HasDeleteFlag>
425 <IsUser>false</IsUser>
426 </Requester>
427 <Title>Title</Title>
428 <HtmlDescription>HtmlDescription</HtmlDescription>
429 <Assignee xsi:type="TContactInfo_V1">
430 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
431 <Name>Name</Name>
432 <FamilyName>FamilyName</FamilyName>
433 <FullName>FullName</FullName>
434 <Email>Email</Email>
435 <HasPhoneNumber>false</HasPhoneNumber>
436 <HasDeleteFlag>false</HasDeleteFlag>
437 <IsUser>false</IsUser>
438 </Assignee>
439 <Creator xsi:type="TContactInfo_V1">
440 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
441 <Name>Name</Name>
442 <FamilyName>FamilyName</FamilyName>
443 <FullName>FullName</FullName>
444 <Email>Email</Email>
445 <HasPhoneNumber>false</HasPhoneNumber>
446 <HasDeleteFlag>false</HasDeleteFlag>
447 <IsUser>false</IsUser>
448 </Creator>
449 <CreatorType>tcACMPUser</CreatorType>
450 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
451 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
452 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
453 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
454 <PriorityId>0</PriorityId>
455 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
456 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
457 <Keywords>Keywords</Keywords>
458 <CustomFieldValues>
459 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
460 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
461 <Value>Value</Value>
462 </TCustomFieldValue_V1>
463 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
464 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
465 <Value>Value</Value>
466 </TCustomFieldValue_V1>
467 </CustomFieldValues>
468 <Escalation xsi:type="TTicketEscalation_V1">
469 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
470 <Name>Name</Name>
471 <Level>0</Level>
472 </Escalation>
473 <ScheduledForResubmission>false</ScheduledForResubmission>
474 <Resubmission xsi:type="TTicketResubmission_V1">
475 <Subject>Subject</Subject>
476 <Content>Content</Content>
477 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
478 <Due>Pending</Due>
479 </Resubmission>
480 </Ticket>
481 <ResultCode>0</ResultCode>
482 <ResultMessage>ResultMessage</ResultMessage>
483 </TGetTicketResponse_V2>
484 </GetTicket>
485 </ACMP>
486 </ICQL>
487 {{/apimacro}}
488
489 {{apimacro title="GetTicket Request V3"}}
490 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
491 <ACMP>
492 <GetTicket ActionType="Request" version="3">
493 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
494 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
495 </TGetTicketRequest_V3>
496 </GetTicket>
497 </ACMP>
498 </ICQL>
499 {{/apimacro}}
500
501 {{apimacro title="GetTicket Response V3"}}
502 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
503 <ACMP>
504 <GetTicket ActionType="Response" version="3">
505 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
506 <Ticket xsi:type="TTicket_V2">
507 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
508 <IntTicketId>0</IntTicketId>
509 <Requester xsi:type="TContactInfo_V1">
510 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
511 <Name>Name</Name>
512 <FamilyName>FamilyName</FamilyName>
513 <FullName>FullName</FullName>
514 <Email>Email</Email>
515 <HasPhoneNumber>false</HasPhoneNumber>
516 <HasDeleteFlag>false</HasDeleteFlag>
517 <IsUser>false</IsUser>
518 </Requester>
519 <Title>Title</Title>
520 <HtmlDescription>HtmlDescription</HtmlDescription>
521 <Assignee xsi:type="TAssigneeInfo_V1">
522 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
523 <Name>Name</Name>
524 <AssigneeIsGroup>false</AssigneeIsGroup>
525 <Roles/>
526 </Assignee>
527 <Creator xsi:type="TContactInfo_V1">
528 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
529 <Name>Name</Name>
530 <FamilyName>FamilyName</FamilyName>
531 <FullName>FullName</FullName>
532 <Email>Email</Email>
533 <HasPhoneNumber>false</HasPhoneNumber>
534 <HasDeleteFlag>false</HasDeleteFlag>
535 <IsUser>false</IsUser>
536 </Creator>
537 <CreatorType>tcACMPUser</CreatorType>
538 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
539 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
540 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
541 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
542 <PriorityId>0</PriorityId>
543 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
544 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
545 <Keywords>Keywords</Keywords>
546 <CustomFieldValues>
547 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
548 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
549 <Value>Value</Value>
550 </TCustomFieldValue_V1>
551 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
552 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
553 <Value>Value</Value>
554 </TCustomFieldValue_V1>
555 </CustomFieldValues>
556 <Escalation xsi:type="TTicketEscalation_V1">
557 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
558 <Name>Name</Name>
559 <Level>0</Level>
560 </Escalation>
561 <ScheduledForResubmission>false</ScheduledForResubmission>
562 <Resubmission xsi:type="TTicketResubmission_V1">
563 <Subject>Subject</Subject>
564 <Content>Content</Content>
565 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
566 <Due>Pending</Due>
567 </Resubmission>
568 <PlainDescription>PlainDescription</PlainDescription>
569 </Ticket>
570 <ResultCode>0</ResultCode>
571 <ResultMessage>ResultMessage</ResultMessage>
572 </TGetTicketResponse_V3>
573 </GetTicket>
574 </ACMP>
575 </ICQL>
576 {{/apimacro}}
577
578 {{apimacro title="GetTicket Request V4"}}
579 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
580 <ACMP>
581 <GetTicket ActionType="Request" version="4">
582 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
583 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
584 </TGetTicketRequest_V4>
585 </GetTicket>
586 </ACMP>
587 </ICQL>
588 {{/apimacro}}
589
590 {{apimacro title="GetTicket Response V4"}}
591 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
592 <ACMP>
593 <GetTicket ActionType="Response" version="4">
594 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
595 <Ticket xsi:type="TTicket_V3">
596 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
597 <IntTicketId>0</IntTicketId>
598 <Requester xsi:type="TContactInfo_V1">
599 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
600 <Name>Name</Name>
601 <FamilyName>FamilyName</FamilyName>
602 <FullName>FullName</FullName>
603 <Email>Email</Email>
604 <HasPhoneNumber>false</HasPhoneNumber>
605 <HasDeleteFlag>false</HasDeleteFlag>
606 <IsUser>false</IsUser>
607 </Requester>
608 <Title>Title</Title>
609 <HtmlDescription>HtmlDescription</HtmlDescription>
610 <Assignee xsi:type="TAssigneeInfo_V1">
611 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
612 <Name>Name</Name>
613 <AssigneeIsGroup>false</AssigneeIsGroup>
614 <Roles/>
615 </Assignee>
616 <Creator xsi:type="TContactInfo_V1">
617 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
618 <Name>Name</Name>
619 <FamilyName>FamilyName</FamilyName>
620 <FullName>FullName</FullName>
621 <Email>Email</Email>
622 <HasPhoneNumber>false</HasPhoneNumber>
623 <HasDeleteFlag>false</HasDeleteFlag>
624 <IsUser>false</IsUser>
625 </Creator>
626 <CreatorType>tcACMPUser</CreatorType>
627 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
628 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
629 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
630 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
631 <PriorityId>0</PriorityId>
632 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
633 <ResolutionId>ResolutionId</ResolutionId>
634 <Keywords>Keywords</Keywords>
635 <CustomFieldValues>
636 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
637 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
638 <Value>Value</Value>
639 </TCustomFieldValue_V1>
640 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
641 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
642 <Value>Value</Value>
643 </TCustomFieldValue_V1>
644 </CustomFieldValues>
645 <Escalation xsi:type="TTicketEscalation_V1">
646 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
647 <Name>Name</Name>
648 <Level>0</Level>
649 </Escalation>
650 <ScheduledForResubmission>false</ScheduledForResubmission>
651 <Resubmission xsi:type="TTicketResubmission_V1">
652 <Subject>Subject</Subject>
653 <Content>Content</Content>
654 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
655 <Due>Pending</Due>
656 </Resubmission>
657 <PlainDescription>PlainDescription</PlainDescription>
658 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
659 </Ticket>
660 <ResultCode>0</ResultCode>
661 <ResultMessage>ResultMessage</ResultMessage>
662 </TGetTicketResponse_V4>
663 </GetTicket>
664 </ACMP>
665 </ICQL>
666 {{/apimacro}}
667
668 Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben. Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String. Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall den Standardwert eines Booleans "false" beinhaltet.
669
670 {{apimacro title="GetTicket Request V5"}}
671 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
672 <ACMP>
673 <GetTicket ActionType="Request" version="5">
674 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
675 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
676 </TGetTicketRequest_V5>
677 </GetTicket>
678 </ACMP>
679 </ICQL>
680 {{/apimacro}}
681
682 {{apimacro title="GetTicket Response V5"}}
683 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
684 <ACMP>
685 <GetTicket ActionType="Response" version="5">
686 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
687 <Ticket xsi:type="TTicket_V4">
688 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
689 <IntTicketId>0</IntTicketId>
690 <Requester xsi:type="TContactInfo_V1">
691 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
692 <Name>Name</Name>
693 <FamilyName>FamilyName</FamilyName>
694 <FullName>FullName</FullName>
695 <Email>Email</Email>
696 <HasPhoneNumber>true</HasPhoneNumber>
697 <HasDeleteFlag>false</HasDeleteFlag>
698 <IsUser>false</IsUser>
699 </Requester>
700 <Title>Title</Title>
701 <HtmlDescription>HtmlDescription</HtmlDescription>
702 <Assignee xsi:type="TAssigneeInfo_V1">
703 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
704 <Name>Name</Name>
705 <AssigneeIsGroup>false</AssigneeIsGroup>
706 <Roles/>
707 </Assignee>
708 <Creator xsi:type="TContactInfo_V1">
709 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
710 <Name>Name</Name>
711 <FamilyName>FamilyName</FamilyName>
712 <FullName>FullName</FullName>
713 <Email>Email</Email>
714 <HasPhoneNumber>true</HasPhoneNumber>
715 <HasDeleteFlag>false</HasDeleteFlag>
716 <IsUser>false</IsUser>
717 </Creator>
718 <CreatorType>tcACMPUser</CreatorType>
719 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
720 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
721 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
722 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
723 <PriorityId>0</PriorityId>
724 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
725 <ResolutionId>ResolutionId</ResolutionId>
726 <Keywords>Keywords</Keywords>
727 <CustomFieldValues>
728 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
729 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
730 <Value>Value</Value>
731 </TCustomFieldValue_V1>
732 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
733 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
734 <Value>Value</Value>
735 </TCustomFieldValue_V1>
736 </CustomFieldValues>
737 <Escalation xsi:type="TTicketEscalation_V1">
738 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
739 <Name>Name</Name>
740 <Level>0</Level>
741 </Escalation>
742 <ScheduledForResubmission>false</ScheduledForResubmission>
743 <Resubmission xsi:type="TTicketResubmission_V1">
744 <Subject>Subject</Subject>
745 <Content>Content</Content>
746 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
747 <Due>Pending</Due>
748 </Resubmission>
749 <PlainDescription>PlainDescription</PlainDescription>
750 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
751 <TotalTicketCosts>0</TotalTicketCosts>
752 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
753 </Ticket>
754 <ResultCode>0</ResultCode>
755 <ResultMessage>ResultMessage</ResultMessage>
756 </TGetTicketResponse_V5>
757 </GetTicket>
758 </ACMP>
759 </ICQL>
760 {{/apimacro}}
761
762 = GetTicketFromTemplate =
763
764 Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
765
766 Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
767
768 {{apimacro title="GetTicketFromTemplate Request"}}
769 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
770 <ACMP>
771 <GetTicketFromTemplate ActionType="Request" version="1">
772 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
773 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
774 </TGetTicketFromTemplateRequest_V1>
775 </GetTicketFromTemplate>
776 </ACMP>
777 </ICQL>
778 {{/apimacro}}
779
780 {{apimacro title="GetTicketFromTemplate Response"}}
781 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
782 <ACMP>
783 <GetTicketFromTemplate ActionType="Response" version="1">
784 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
785 <Ticket xsi:type="TTicket_V4">
786 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
787 <IntTicketId>0</IntTicketId>
788 <Requester xsi:type="TContactInfo_V1">
789 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
790 <Name>Name</Name>
791 <FamilyName>FamilyName</FamilyName>
792 <FullName>FullName</FullName>
793 <Email>Email</Email>
794 <HasPhoneNumber>true</HasPhoneNumber>
795 <HasDeleteFlag>false</HasDeleteFlag>
796 <IsUser>false</IsUser>
797 </Requester>
798 <Title>Title</Title>
799 <HtmlDescription>HtmlDescription</HtmlDescription>
800 <Assignee xsi:type="TAssigneeInfo_V1">
801 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
802 <Name>Name</Name>
803 <AssigneeIsGroup>false</AssigneeIsGroup>
804 <Roles/>
805 </Assignee>
806 <Creator xsi:type="TContactInfo_V1">
807 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
808 <Name>Name</Name>
809 <FamilyName>FamilyName</FamilyName>
810 <FullName>FullName</FullName>
811 <Email>Email</Email>
812 <HasPhoneNumber>true</HasPhoneNumber>
813 <HasDeleteFlag>false</HasDeleteFlag>
814 <IsUser>false</IsUser>
815 </Creator>
816 <CreatorType>tcACMPUser</CreatorType>
817 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
818 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
819 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
820 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
821 <PriorityId>0</PriorityId>
822 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
823 <ResolutionId>ResolutionId</ResolutionId>
824 <Keywords>Keywords</Keywords>
825 <CustomFieldValues>
826 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
827 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
828 <Value>Value</Value>
829 </TCustomFieldValue_V1>
830 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
831 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
832 <Value>Value</Value>
833 </TCustomFieldValue_V1>
834 </CustomFieldValues>
835 <Escalation xsi:type="TTicketEscalation_V1">
836 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
837 <Name>Name</Name>
838 <Level>0</Level>
839 </Escalation>
840 <ScheduledForResubmission>false</ScheduledForResubmission>
841 <Resubmission xsi:type="TTicketResubmission_V1">
842 <Subject>Subject</Subject>
843 <Content>Content</Content>
844 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
845 <Due>Pending</Due>
846 </Resubmission>
847 <PlainDescription>PlainDescription</PlainDescription>
848 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
849 <TotalTicketCosts>0</TotalTicketCosts>
850 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
851 </Ticket>
852 <ResultCode>0</ResultCode>
853 <ResultMessage>ResultMessage</ResultMessage>
854 </TGetTicketFromTemplateResponse_V1>
855 </GetTicketFromTemplate>
856 </ACMP>
857 </ICQL>
858 {{/apimacro}}
859
860 = GetTicketAttachments =
861
862 {{apimacro title="GetTicketAttachments Request"}}
863 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
864 <ACMP>
865 <GetTicketAttachments ActionType="Request" version="1">
866 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
867 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
868 </TGetTicketAttachmentsRequest_V1>
869 </GetTicketAttachments>
870 </ACMP>
871 </ICQL>
872 {{/apimacro}}
873
874 {{apimacro title="GetTicketAttachments Response"}}
875 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
876 <ACMP>
877 <GetTicketAttachments ActionType="Response" version="1">
878 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
879 <AttachmentList>
880 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
881 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
882 <Name>Name</Name>
883 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
884 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
885 <ContentId>ContentId</ContentId>
886 <ItemKind>aiHDQuery</ItemKind>
887 <FileName>FileName</FileName>
888 <FileSize>0</FileSize>
889 <Description>Description</Description>
890 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
891 <IsVisibleForWeb>false</IsVisibleForWeb>
892 </TTicketAttachment_V1>
893 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
894 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
895 <Name>Name</Name>
896 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
897 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
898 <ContentId>ContentId</ContentId>
899 <ItemKind>aiHDQuery</ItemKind>
900 <FileName>FileName</FileName>
901 <FileSize>0</FileSize>
902 <Description>Description</Description>
903 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
904 <IsVisibleForWeb>false</IsVisibleForWeb>
905 </TTicketAttachment_V1>
906 </AttachmentList>
907 <ResultCode>0</ResultCode>
908 <ResultMessage>ResultMessage</ResultMessage>
909 </TGetTicketAttachmentsResponse_V1>
910 </GetTicketAttachments>
911 </ACMP>
912 </ICQL>
913 {{/apimacro}}
914
915 = GetTicketAttachment =
916
917 {{apimacro title="GetTicketAttachment Request"}}
918 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
919 <ACMP>
920 <GetTicketAttachment ActionType="Request" version="1">
921 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
922 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
923 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
924 </TGetTicketAttachmentRequest_V1>
925 </GetTicketAttachment>
926 </ACMP>
927 </ICQL>
928 {{/apimacro}}
929
930 {{apimacro title="GetTicketAttachment Response"}}
931 LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
932 <ACMP>
933 <GetTicketAttachment ActionType="Response" version="1">
934 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
935 <TicketAttachment xsi:type="TTicketAttachment_V1">
936 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
937 <Name>Name</Name>
938 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
939 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
940 <ContentId>ContentId</ContentId>
941 <ItemKind>aiHDQuery</ItemKind>
942 <FileName>FileName</FileName>
943 <FileSize>0</FileSize>
944 <Description>Description</Description>
945 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
946 <IsVisibleForWeb>true</IsVisibleForWeb>
947 </TicketAttachment>
948 <ResultCode>0</ResultCode>
949 <ResultMessage>ResultMessage</ResultMessage>
950 </TGetTicketAttachmentResponse_V1>
951 </GetTicketAttachment>
952 </ACMP>
953 </ICQL>
954 {{/apimacro}}
955
956 = SaveTicketAttachments =
957
958 Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
959
960 Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
961
962 {{apimacro title="SaveTicketAttachments Request"}}
963 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
964 <ACMP>
965 <SaveTicketAttachments ActionType="Request" version="1">
966 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
967 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
968 <Attachments>
969 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
970 <!-- Mandatory -->
971 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
972 <!-- Mandatory -->
973 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
974 <Name>Name</Name>
975 <ContentId>ContentId</ContentId>
976 <FileName>FileName</FileName>
977 <Description>Description</Description>
978 <IsVisibleForWeb>true</IsVisibleForWeb>
979 </TTicketAttachment_V1>
980 </Attachments>
981 </TSaveTicketAttachmentsRequest_V1>
982 </SaveTicketAttachments>
983 </ACMP>
984 </ICQL>
985 {{/apimacro}}
986
987 {{apimacro title="GetTicketAttachments Response"}}
988 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
989 <ACMP>
990 <SaveTicketAttachments ActionType="Response" version="1">
991 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
992 <ResultCode>0</ResultCode>
993 <ResultMessage>ResultMessage</ResultMessage>
994 </TSaveTicketAttachmentsResponse_V1>
995 </SaveTicketAttachments>
996 </ACMP>
997 </ICQL>
998 {{/apimacro}}
999
1000 = GetTicketComments =
1001
1002 {{apimacro title="GetTicketComments Request"}}
1003 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
1004 <ACMP>
1005 <GetTicketComments ActionType="Request" version="1">
1006 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1007 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1008 </TGetTicketCommentsRequest_V1>
1009 </GetTicketComments>
1010 </ACMP>
1011 </ICQL>
1012 {{/apimacro}}
1013
1014 {{apimacro title="GetTicketComments Response"}}
1015 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1016 <ACMP>
1017 <GetTicketComments ActionType="Response" version="1">
1018 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1019 <Comments>
1020 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1021 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1022 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1023 <Creator/>
1024 <HtmlComment>HtmlComment</HtmlComment>
1025 <PlainComment>PlainComment</PlainComment>
1026 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1027 <IsExternal>false</IsExternal>
1028 <ExternalMail>ExternalMail</ExternalMail>
1029 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1030 <ExternalCC>ExternalCC</ExternalCC>
1031 <IsPublic>false</IsPublic>
1032 <PublicRecipient>PublicRecipient</PublicRecipient>
1033 <PublicCC>PublicCC</PublicCC>
1034 <PublicBCC>PublicBCC</PublicBCC>
1035 <SignatureHtml>SignatureHtml</SignatureHtml>
1036 <IsVisibleForWeb>false</IsVisibleForWeb>
1037 </TTicketComment_V1>
1038 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1039 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1040 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1041 <Creator/>
1042 <HtmlComment>HtmlComment</HtmlComment>
1043 <PlainComment>PlainComment</PlainComment>
1044 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1045 <IsExternal>false</IsExternal>
1046 <ExternalMail>ExternalMail</ExternalMail>
1047 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1048 <ExternalCC>ExternalCC</ExternalCC>
1049 <IsPublic>false</IsPublic>
1050 <PublicRecipient>PublicRecipient</PublicRecipient>
1051 <PublicCC>PublicCC</PublicCC>
1052 <PublicBCC>PublicBCC</PublicBCC>
1053 <SignatureHtml>SignatureHtml</SignatureHtml>
1054 <IsVisibleForWeb>false</IsVisibleForWeb>
1055 </TTicketComment_V1>
1056 </Comments>
1057 <ResultCode>0</ResultCode>
1058 <ResultMessage>ResultMessage</ResultMessage>
1059 </TGetTicketCommentsResponse_V1>
1060 </GetTicketComments>
1061 </ACMP>
1062 </ICQL>
1063 {{/apimacro}}
1064
1065 = GetTicketComment =
1066
1067 {{apimacro title="GetTicketComment_V1 Request"}}
1068 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1069 <ACMP>
1070 <GetTicketComment ActionType="Request" version="1">
1071 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1072 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1073 <GetPlainText>false</GetPlainText>
1074 </TGetTicketCommentRequest_V1>
1075 </GetTicketComment>
1076 </ACMP>
1077 </ICQL>
1078 {{/apimacro}}
1079
1080 {{apimacro title="GetTicketComment_V1 Response"}}
1081 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1082 <ACMP>
1083 <GetTicketComment ActionType="Response" version="1">
1084 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1085 <Comment xsi:type="TTicketComment_V2">
1086 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1087 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1088 <Creator xsi:type="TContactInfo_V1">
1089 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1090 <Name>Name</Name>
1091 <FamilyName>FamilyName</FamilyName>
1092 <FullName>FullName</FullName>
1093 <Email>Email</Email>
1094 <HasPhoneNumber>false</HasPhoneNumber>
1095 <HasDeleteFlag>false</HasDeleteFlag>
1096 <IsUser>false</IsUser>
1097 </Creator>
1098 <IsPlainText>true</IsPlainText>
1099 <CommentText>CommentText</CommentText>
1100 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1101 <IsExternal>true</IsExternal>
1102 <ExternalMail>ExternalMail</ExternalMail>
1103 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1104 <ExternalCC>ExternalCC</ExternalCC>
1105 <IsPublic>true</IsPublic>
1106 <PublicRecipient>PublicRecipient</PublicRecipient>
1107 <PublicCC>PublicCC</PublicCC>
1108 <PublicBCC>PublicBCC</PublicBCC>
1109 <Signature>Signature</Signature>
1110 <IsVisibleForWeb>true</IsVisibleForWeb>
1111 </Comment>
1112 <ResultCode>0</ResultCode>
1113 <ResultMessage>ResultMessage</ResultMessage>
1114 </TGetTicketCommentResponse_V1>
1115 </GetTicketComment>
1116 </ACMP>
1117 </ICQL>
1118 {{/apimacro}}
1119
1120 {{apimacro title="GetTicketComment_V2 Request"}}
1121 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1122 <ACMP>
1123 <GetTicketComment ActionType="Request" version="2">
1124 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1125 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1126 <GetPlainText>false</GetPlainText>
1127 </TGetTicketCommentRequest_V2>
1128 </GetTicketComment>
1129 </ACMP>
1130 </ICQL>
1131 {{/apimacro}}
1132
1133 {{apimacro title="GetTicketComment_V2 Response"}}
1134 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1135 <ACMP>
1136 <GetTicketComment ActionType="Response" version="2">
1137 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1138 <Comment xsi:type="TTicketComment_V3">
1139 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1140 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1141 <Creator xsi:type="TContactInfo_V1">
1142 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1143 <Name>Name</Name>
1144 <FamilyName>FamilyName</FamilyName>
1145 <FullName>FullName</FullName>
1146 <Email>Email</Email>
1147 <HasPhoneNumber>false</HasPhoneNumber>
1148 <HasDeleteFlag>false</HasDeleteFlag>
1149 <IsUser>false</IsUser>
1150 </Creator>
1151 <IsPlainText>false</IsPlainText>
1152 <CommentText>CommentText</CommentText>
1153 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1154 <IsExternal>false</IsExternal>
1155 <ExternalMail>ExternalMail</ExternalMail>
1156 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1157 <ExternalCC>ExternalCC</ExternalCC>
1158 <IsPublic>false</IsPublic>
1159 <PublicRecipient>PublicRecipient</PublicRecipient>
1160 <PublicCC>PublicCC</PublicCC>
1161 <PublicBCC>PublicBCC</PublicBCC>
1162 <Signature>Signature</Signature>
1163 <IsVisibleForWeb>true</IsVisibleForWeb>
1164 <AttachmentLinks>
1165 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1166 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1167 <Name>Name</Name>
1168 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1169 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1170 <ContentId>ContentId</ContentId>
1171 <ItemKind>aiHDQuery</ItemKind>
1172 <FileName>FileName</FileName>
1173 <FileSize>0</FileSize>
1174 <Description>Description</Description>
1175 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1176 <IsVisibleForWeb>false</IsVisibleForWeb>
1177 </TTicketAttachment_V1>
1178 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1179 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1180 <Name>Name</Name>
1181 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1182 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1183 <ContentId>ContentId</ContentId>
1184 <ItemKind>aiHDQuery</ItemKind>
1185 <FileName>FileName</FileName>
1186 <FileSize>0</FileSize>
1187 <Description>Description</Description>
1188 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1189 <IsVisibleForWeb>false</IsVisibleForWeb>
1190 </TTicketAttachment_V1>
1191 </AttachmentLinks>
1192 </Comment>
1193 <ResultCode>0</ResultCode>
1194 <ResultMessage>ResultMessage</ResultMessage>
1195 </TGetTicketCommentResponse_V2>
1196 </GetTicketComment>
1197 </ACMP>
1198 </ICQL>
1199 {{/apimacro}}
1200
1201 = SaveTicketComment =
1202
1203 Folgende Eigenschaften werden vom ACMP Server ignoriert:
1204
1205 * Creator
1206 * CreationDate
1207 * IsExternal
1208 * ExternalMail
1209 * ExternalRecipient
1210 * ExternalCC
1211 * Signature
1212
1213 {{apimacro title="SaveTicketComment_V1 Request"}}
1214 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1215 <ACMP>
1216 <SaveTicketComment ActionType="Request" version="1">
1217 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1218 <Comment xsi:type="TTicketComment_V2">
1219 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1220 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1221 <IsPlainText>false</IsPlainText>
1222 <!-- HTML Text or Plaintext -->
1223 <CommentText>CommentText</CommentText>
1224 <IsPublic>false</IsPublic>
1225 <PublicRecipient>PublicRecipient</PublicRecipient>
1226 <PublicCC>PublicCC</PublicCC>
1227 <PublicBCC>PublicBCC</PublicBCC>
1228 <IsVisibleForWeb>true</IsVisibleForWeb>
1229 </Comment>
1230 </TSaveTicketCommentRequest_V1>
1231 </SaveTicketComment>
1232 </ACMP>
1233 </ICQL>
1234 {{/apimacro}}
1235
1236 {{apimacro title="SaveTicketComment_V1 Response"}}
1237 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1238 <ACMP>
1239 <SaveTicketComment ActionType="Response" version="1">
1240 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1241 <ResultCode>0</ResultCode>
1242 <ResultMessage>ResultMessage</ResultMessage>
1243 </TSaveTicketCommentResponse_V1>
1244 </SaveTicketComment>
1245 </ACMP>
1246 </ICQL>
1247 {{/apimacro}}
1248
1249 {{apimacro title="SaveTicketComment_V2 Request"}}
1250 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1251 <ACMP>
1252 <SaveTicketComment ActionType="Request" version="2">
1253 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1254 <Comment xsi:type="TTicketComment_V3">
1255 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1256 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1257 <IsPlainText>false</IsPlainText>
1258 <!-- HTML Text or Plaintext -->
1259 <CommentText>CommentText</CommentText>
1260 <IsPublic>false</IsPublic>
1261 <PublicRecipient>PublicRecipient</PublicRecipient>
1262 <PublicCC>PublicCC</PublicCC>
1263 <PublicBCC>PublicBCC</PublicBCC>
1264 <IsVisibleForWeb>true</IsVisibleForWeb>
1265 <AttachmentLinks>
1266 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1267 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1268 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1269 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1270 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1271 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1272 </TTicketAttachment_V1>
1273 </AttachmentLinks>
1274 </Comment>
1275 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1276 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1277 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1278 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1279 <Description>Description</Description>
1280 <Executor xsi:type="TContactInfo_V1">
1281 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1282 </Executor>
1283 </WorkingTime>
1284 </TSaveTicketCommentRequest_V2>
1285 </SaveTicketComment>
1286 </ACMP>
1287 </ICQL>
1288 {{/apimacro}}
1289
1290 {{apimacro title="SaveTicketComment_V2 Response"}}
1291 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1292 <ACMP>
1293 <SaveTicketComment ActionType="Response" version="2">
1294 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1295 <ResultCode>0</ResultCode>
1296 <ResultMessage>ResultMessage</ResultMessage>
1297 </TSaveTicketCommentResponse_V2>
1298 </SaveTicketComment>
1299 </ACMP>
1300 </ICQL>
1301 {{/apimacro}}
1302
1303 = GetCommentListOfTicket =
1304
1305 {{apimacro title="GetCommentListOfTicket Request"}}
1306 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1307 <ACMP>
1308 <GetCommentListOfTicket ActionType="Request" version="1">
1309 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1310 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1311 </TGetCommentListOfTicketRequest_V1>
1312 </GetCommentListOfTicket>
1313 </ACMP>
1314 </ICQL>
1315 {{/apimacro}}
1316
1317 {{apimacro title="GetCommentListOfTicket Response"}}
1318 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1319 <ACMP>
1320 <GetCommentListOfTicket ActionType="Response" version="1">
1321 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1322 <Comments>
1323 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1324 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1325 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1326 <PreviewText>PreviewText</PreviewText>
1327 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1328 <Creator xsi:type="TContactInfo_V1">
1329 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1330 <Name>Name</Name>
1331 <FamilyName>FamilyName</FamilyName>
1332 <FullName>FullName</FullName>
1333 <Email>Email</Email>
1334 <HasPhoneNumber>false</HasPhoneNumber>
1335 <HasDeleteFlag>false</HasDeleteFlag>
1336 <IsUser>false</IsUser>
1337 </Creator>
1338 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1339 <IsExternal>false</IsExternal>
1340 <IsPublic>false</IsPublic>
1341 <IsVisibleForWeb>false</IsVisibleForWeb>
1342 </TTicketCommentInfo_V1>
1343 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1344 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1345 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1346 <PreviewText>PreviewText</PreviewText>
1347 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1348 <Creator xsi:type="TContactInfo_V1">
1349 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1350 <Name>Name</Name>
1351 <FamilyName>FamilyName</FamilyName>
1352 <FullName>FullName</FullName>
1353 <Email>Email</Email>
1354 <HasPhoneNumber>false</HasPhoneNumber>
1355 <HasDeleteFlag>false</HasDeleteFlag>
1356 <IsUser>false</IsUser>
1357 </Creator>
1358 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1359 <IsExternal>false</IsExternal>
1360 <IsPublic>false</IsPublic>
1361 <IsVisibleForWeb>false</IsVisibleForWeb>
1362 </TTicketCommentInfo_V1>
1363 </Comments>
1364 <ResultCode>0</ResultCode>
1365 <ResultMessage>ResultMessage</ResultMessage>
1366 </TGetCommentListOfTicketResponse_V1>
1367 </GetCommentListOfTicket>
1368 </ACMP>
1369 </ICQL>
1370 {{/apimacro}}
1371
1372 = GetTicketCategoryList =
1373
1374 {{apimacro title="GetTicketCategory Request"}}
1375 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1376 <ACMP>
1377 <GetTicketCategoryList ActionType="Request" version="1">
1378 <TGetTicketCategoryListRequest_V1/>
1379 </GetTicketCategoryList>
1380 </ACMP>
1381 </ICQL>
1382 {{/apimacro}}
1383
1384 {{apimacro title="GetTicketCategory Response"}}
1385 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1386 <ACMP>
1387 <GetTicketCategoryList ActionType="Response" version="1">
1388 <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1389 <Categories>
1390 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1391 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1392 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1393 <Caption_EN>Caption_EN</Caption_EN>
1394 <Caption_DE>Caption_DE</Caption_DE>
1395 </TTicketCategory_V1>
1396 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1397 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1398 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1399 <Caption_EN>Caption_EN</Caption_EN>
1400 <Caption_DE>Caption_DE</Caption_DE>
1401 </TTicketCategory_V1>
1402 </Categories>
1403 <ResultCode>0</ResultCode>
1404 <ResultMessage>ResultMessage</ResultMessage>
1405 </TGetTicketCategoryListResponse_V1>
1406 </GetTicketCategoryList>
1407 </ACMP>
1408 </ICQL>
1409 {{/apimacro}}
1410
1411 = GetTicketResolutionList =
1412
1413 {{apimacro title="GetTicketResolutionList Request"}}
1414 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1415 <ACMP>
1416 <GetTicketResolutionList ActionType="Request" version="1">
1417 <TGetTicketResolutionListRequest_V1/>
1418 </GetTicketResolutionList>
1419 </ACMP>
1420 </ICQL>
1421 {{/apimacro}}
1422
1423 {{apimacro title="GetTicketResolutionList Response"}}
1424 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1425 <ACMP>
1426 <GetTicketResolutionList ActionType="Response" version="1">
1427 <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1428 <Resolutions>
1429 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1430 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1431 <Quantifier>0</Quantifier>
1432 <Caption_EN>Caption_EN</Caption_EN>
1433 <Caption_DE>Caption_DE</Caption_DE>
1434 <IsDeleted>false</IsDeleted>
1435 <IsDefaultResolution>false</IsDefaultResolution>
1436 </TTicketResolution_V1>
1437 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1438 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1439 <Quantifier>0</Quantifier>
1440 <Caption_EN>Caption_EN</Caption_EN>
1441 <Caption_DE>Caption_DE</Caption_DE>
1442 <IsDeleted>false</IsDeleted>
1443 <IsDefaultResolution>false</IsDefaultResolution>
1444 </TTicketResolution_V1>
1445 </Resolutions>
1446 <ResultCode>0</ResultCode>
1447 <ResultMessage>ResultMessage</ResultMessage>
1448 </TGetTicketResolutionListResponse_V1>
1449 </GetTicketResolutionList>
1450 </ACMP>
1451 </ICQL>
1452 {{/apimacro}}
1453
1454 = GetTicketListByQuery =
1455
1456 {{apimacro title="GetTicketListByQuery Request"}}
1457 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1458 <ACMP>
1459 <GetTicketListByQuery ActionType="Request" version="1">
1460 <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1461 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1462 </TGetTicketListByQueryRequest_V1>
1463 </GetTicketListByQuery>
1464 </ACMP>
1465 </ICQL>
1466 {{/apimacro}}
1467
1468 {{apimacro title="GetTicketListByQuery Response"}}
1469 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1470 <ACMP>
1471 <GetTicketListByQuery ActionType="Response" version="1">
1472 <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1473 <TicketList>
1474 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1475 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1476 <IntTicketId>0</IntTicketId>
1477 <Title>Title</Title>
1478 <State xsi:type="TTicketState_V1">
1479 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1480 <Caption_de>Caption_de</Caption_de>
1481 <Caption_en>Caption_en</Caption_en>
1482 <StateOrder>0</StateOrder>
1483 </State>
1484 <ReadState>trsNew</ReadState>
1485 <EscalationLevel>0</EscalationLevel>
1486 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1487 <Assignee xsi:type="TContactInfo_V1">
1488 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1489 <Name>Name</Name>
1490 <FamilyName>FamilyName</FamilyName>
1491 <FullName>FullName</FullName>
1492 <Email>Email</Email>
1493 <HasPhoneNumber>false</HasPhoneNumber>
1494 <HasDeleteFlag>false</HasDeleteFlag>
1495 <IsUser>false</IsUser>
1496 </Assignee>
1497 <Contact xsi:type="TContactInfo_V1">
1498 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1499 <Name>Name</Name>
1500 <FamilyName>FamilyName</FamilyName>
1501 <FullName>FullName</FullName>
1502 <Email>Email</Email>
1503 <HasPhoneNumber>false</HasPhoneNumber>
1504 <HasDeleteFlag>false</HasDeleteFlag>
1505 <IsUser>false</IsUser>
1506 </Contact>
1507 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1508 </TTicketInfo_V1>
1509 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1510 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1511 <IntTicketId>0</IntTicketId>
1512 <Title>Title</Title>
1513 <State xsi:type="TTicketState_V1">
1514 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1515 <Caption_de>Caption_de</Caption_de>
1516 <Caption_en>Caption_en</Caption_en>
1517 <StateOrder>0</StateOrder>
1518 </State>
1519 <ReadState>trsNew</ReadState>
1520 <EscalationLevel>0</EscalationLevel>
1521 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1522 <Assignee xsi:type="TContactInfo_V1">
1523 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1524 <Name>Name</Name>
1525 <FamilyName>FamilyName</FamilyName>
1526 <FullName>FullName</FullName>
1527 <Email>Email</Email>
1528 <HasPhoneNumber>false</HasPhoneNumber>
1529 <HasDeleteFlag>false</HasDeleteFlag>
1530 <IsUser>false</IsUser>
1531 </Assignee>
1532 <Contact xsi:type="TContactInfo_V1">
1533 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1534 <Name>Name</Name>
1535 <FamilyName>FamilyName</FamilyName>
1536 <FullName>FullName</FullName>
1537 <Email>Email</Email>
1538 <HasPhoneNumber>false</HasPhoneNumber>
1539 <HasDeleteFlag>false</HasDeleteFlag>
1540 <IsUser>false</IsUser>
1541 </Contact>
1542 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1543 </TTicketInfo_V1>
1544 </TicketList>
1545 <ResultCode>0</ResultCode>
1546 <ResultMessage>ResultMessage</ResultMessage>
1547 </TGetTicketListByQueryResponse_V1>
1548 </GetTicketListByQuery>
1549 </ACMP>
1550 </ICQL>
1551 {{/apimacro}}
1552
1553 {{apimacro title="GetTicketListByQuery Request V2"}}
1554 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1555 <ACMP>
1556 <GetTicketListByQuery ActionType="Request" version="2">
1557 <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1558 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1559 </TGetTicketListByQueryRequest_V2>
1560 </GetTicketListByQuery>
1561 </ACMP>
1562 </ICQL>
1563 {{/apimacro}}
1564
1565 {{apimacro title="GetTicketListByQuery Response V2"}}
1566 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1567 <ACMP>
1568 <GetTicketListByQuery ActionType="Response" version="2">
1569 <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1570 <TicketList>
1571 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1572 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1573 <IntTicketId>0</IntTicketId>
1574 <Title>Title</Title>
1575 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1576 <ReadState>trsNew</ReadState>
1577 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1578 <EscalationLevel>0</EscalationLevel>
1579 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1580 <Assignee xsi:type="TAssigneeInfo_V1">
1581 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1582 <Name>Name</Name>
1583 <AssigneeIsGroup>false</AssigneeIsGroup>
1584 <Roles/>
1585 </Assignee>
1586 <Contact xsi:type="TContactInfo_V1">
1587 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1588 <Name>Name</Name>
1589 <FamilyName>FamilyName</FamilyName>
1590 <FullName>FullName</FullName>
1591 <Email>Email</Email>
1592 <HasPhoneNumber>false</HasPhoneNumber>
1593 <HasDeleteFlag>false</HasDeleteFlag>
1594 <IsUser>false</IsUser>
1595 </Contact>
1596 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1597 </TTicketInfo_V2>
1598 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1599 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1600 <IntTicketId>0</IntTicketId>
1601 <Title>Title</Title>
1602 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1603 <ReadState>trsNew</ReadState>
1604 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1605 <EscalationLevel>0</EscalationLevel>
1606 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1607 <Assignee xsi:type="TAssigneeInfo_V1">
1608 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1609 <Name>Name</Name>
1610 <AssigneeIsGroup>false</AssigneeIsGroup>
1611 <Roles/>
1612 </Assignee>
1613 <Contact xsi:type="TContactInfo_V1">
1614 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1615 <Name>Name</Name>
1616 <FamilyName>FamilyName</FamilyName>
1617 <FullName>FullName</FullName>
1618 <Email>Email</Email>
1619 <HasPhoneNumber>false</HasPhoneNumber>
1620 <HasDeleteFlag>false</HasDeleteFlag>
1621 <IsUser>false</IsUser>
1622 </Contact>
1623 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1624 </TTicketInfo_V2>
1625 </TicketList>
1626 <ResultCode>0</ResultCode>
1627 <ResultMessage>ResultMessage</ResultMessage>
1628 </TGetTicketListByQueryResponse_V2>
1629 </GetTicketListByQuery>
1630 </ACMP>
1631 </ICQL>
1632 {{/apimacro}}
1633
1634 = GetTicketList =
1635
1636 {{apimacro title="GetTicketList Request"}}
1637 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1638 <ACMP>
1639 <GetTicketList ActionType="Request" version="1">
1640 <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1641 <!-- Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords -->
1642 <FilterText>FilterText</FilterText>
1643 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1644 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1645 <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1646 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1647 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1648 <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1649 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1650 </TGetTicketListRequest_V1>
1651 </GetTicketList>
1652 </ACMP>
1653 </ICQL>
1654 {{/apimacro}}
1655
1656 {{apimacro title="GetTicketList Response"}}
1657 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1658 <ACMP>
1659 <GetTicketList ActionType="Response" version="1">
1660 <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1661 <Tickets>
1662 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1663 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1664 <IntTicketId>0</IntTicketId>
1665 <Title>Title</Title>
1666 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1667 <ReadState>trsNew</ReadState>
1668 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1669 <EscalationLevel>0</EscalationLevel>
1670 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1671 <Assignee xsi:type="TAssigneeInfo_V1">
1672 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1673 <Name>Name</Name>
1674 <AssigneeIsGroup>false</AssigneeIsGroup>
1675 <Roles/>
1676 </Assignee>
1677 <Contact xsi:type="TContactInfo_V1">
1678 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1679 <Name>Name</Name>
1680 <FamilyName>FamilyName</FamilyName>
1681 <FullName>FullName</FullName>
1682 <Email>Email</Email>
1683 <HasPhoneNumber>false</HasPhoneNumber>
1684 <HasDeleteFlag>false</HasDeleteFlag>
1685 <IsUser>false</IsUser>
1686 </Contact>
1687 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1688 </TTicketInfo_V2>
1689 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1690 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1691 <IntTicketId>0</IntTicketId>
1692 <Title>Title</Title>
1693 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1694 <ReadState>trsNew</ReadState>
1695 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1696 <EscalationLevel>0</EscalationLevel>
1697 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1698 <Assignee xsi:type="TAssigneeInfo_V1">
1699 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1700 <Name>Name</Name>
1701 <AssigneeIsGroup>false</AssigneeIsGroup>
1702 <Roles/>
1703 </Assignee>
1704 <Contact xsi:type="TContactInfo_V1">
1705 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1706 <Name>Name</Name>
1707 <FamilyName>FamilyName</FamilyName>
1708 <FullName>FullName</FullName>
1709 <Email>Email</Email>
1710 <HasPhoneNumber>false</HasPhoneNumber>
1711 <HasDeleteFlag>false</HasDeleteFlag>
1712 <IsUser>false</IsUser>
1713 </Contact>
1714 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1715 </TTicketInfo_V2>
1716 </Tickets>
1717 <Version>Version</Version>
1718 <ResultCode>0</ResultCode>
1719 <ResultMessage>ResultMessage</ResultMessage>
1720 </TGetTicketListResponse_V1>
1721 </GetTicketList>
1722 </ACMP>
1723 </ICQL>
1724 {{/apimacro}}
1725
1726 = GetTicketListOfAsset =
1727
1728 {{apimacro title="GetTicketListOfAsset Request"}}
1729 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1730 <ACMP>
1731 <GetTicketListOfAsset ActionType="Request" version="1">
1732 <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1733 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1734 </TGetTicketListOfAssetRequest_V1>
1735 </GetTicketListOfAsset>
1736 </ACMP>
1737 </ICQL>
1738 {{/apimacro}}
1739
1740 {{apimacro title="GetTicketListOfAsset Response"}}
1741 <?xml version="1.0" encoding="utf-8"?>
1742 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1743 <ACMP>
1744 <GetTicketListOfAsset ActionType="Response" version="1">
1745 <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1746 <Tickets>
1747 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1748 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1749 <IntTicketId>0</IntTicketId>
1750 <Title>Title</Title>
1751 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1752 <ReadState>trsNew</ReadState>
1753 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1754 <EscalationLevel>0</EscalationLevel>
1755 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1756 <Assignee xsi:type="TAssigneeInfo_V1">
1757 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1758 <Name>Name</Name>
1759 <AssigneeIsGroup>false</AssigneeIsGroup>
1760 <Roles/>
1761 </Assignee>
1762 <Contact xsi:type="TContactInfo_V1">
1763 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1764 <Name>Name</Name>
1765 <FamilyName>FamilyName</FamilyName>
1766 <FullName>FullName</FullName>
1767 <Email>Email</Email>
1768 <HasPhoneNumber>false</HasPhoneNumber>
1769 <HasDeleteFlag>false</HasDeleteFlag>
1770 <IsUser>false</IsUser>
1771 </Contact>
1772 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1773 </TTicketInfo_V2>
1774 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1775 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1776 <IntTicketId>0</IntTicketId>
1777 <Title>Title</Title>
1778 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1779 <ReadState>trsNew</ReadState>
1780 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1781 <EscalationLevel>0</EscalationLevel>
1782 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1783 <Assignee xsi:type="TAssigneeInfo_V1">
1784 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1785 <Name>Name</Name>
1786 <AssigneeIsGroup>false</AssigneeIsGroup>
1787 <Roles/>
1788 </Assignee>
1789 <Contact xsi:type="TContactInfo_V1">
1790 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1791 <Name>Name</Name>
1792 <FamilyName>FamilyName</FamilyName>
1793 <FullName>FullName</FullName>
1794 <Email>Email</Email>
1795 <HasPhoneNumber>false</HasPhoneNumber>
1796 <HasDeleteFlag>false</HasDeleteFlag>
1797 <IsUser>false</IsUser>
1798 </Contact>
1799 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1800 </TTicketInfo_V2>
1801 </Tickets>
1802 <ResultCode>0</ResultCode>
1803 <ResultMessage>ResultMessage</ResultMessage>
1804 </TGetTicketListOfAssetResponse_V1>
1805 </GetTicketListOfAsset>
1806 </ACMP>
1807 </ICQL>
1808 {{/apimacro}}
1809
1810 = GetLinkedTicketsOfTicket =
1811
1812 {{apimacro title="GetLinkedTicketsOfTicket Request"}}
1813 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1814 <ACMP>
1815 <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1816 <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1817 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1818 </TGetLinkedTicketsOfTicketRequest_V1>
1819 </GetLinkedTicketsOfTicket>
1820 </ACMP>
1821 </ICQL>
1822 {{/apimacro}}
1823
1824 {{apimacro title="GetLinkedTicketsOfTicket Response"}}
1825 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1826 <ACMP>
1827 <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1828 <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1829 <Tickets>
1830 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1831 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1832 <IntTicketId>0</IntTicketId>
1833 <Title>Title</Title>
1834 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1835 <ReadState>trsNew</ReadState>
1836 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1837 <EscalationLevel>0</EscalationLevel>
1838 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1839 <Assignee xsi:type="TAssigneeInfo_V1">
1840 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1841 <Name>Name</Name>
1842 <AssigneeIsGroup>false</AssigneeIsGroup>
1843 <Roles/>
1844 </Assignee>
1845 <Contact xsi:type="TContactInfo_V1">
1846 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1847 <Name>Name</Name>
1848 <FamilyName>FamilyName</FamilyName>
1849 <FullName>FullName</FullName>
1850 <Email>Email</Email>
1851 <HasPhoneNumber>false</HasPhoneNumber>
1852 <HasDeleteFlag>false</HasDeleteFlag>
1853 <IsUser>false</IsUser>
1854 </Contact>
1855 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1856 </TTicketInfo_V2>
1857 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1858 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1859 <IntTicketId>0</IntTicketId>
1860 <Title>Title</Title>
1861 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1862 <ReadState>trsNew</ReadState>
1863 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1864 <EscalationLevel>0</EscalationLevel>
1865 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1866 <Assignee xsi:type="TAssigneeInfo_V1">
1867 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1868 <Name>Name</Name>
1869 <AssigneeIsGroup>false</AssigneeIsGroup>
1870 <Roles/>
1871 </Assignee>
1872 <Contact xsi:type="TContactInfo_V1">
1873 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1874 <Name>Name</Name>
1875 <FamilyName>FamilyName</FamilyName>
1876 <FullName>FullName</FullName>
1877 <Email>Email</Email>
1878 <HasPhoneNumber>false</HasPhoneNumber>
1879 <HasDeleteFlag>false</HasDeleteFlag>
1880 <IsUser>false</IsUser>
1881 </Contact>
1882 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1883 </TTicketInfo_V2>
1884 </Tickets>
1885 <ResultCode>0</ResultCode>
1886 <ResultMessage>ResultMessage</ResultMessage>
1887 </TGetLinkedTicketsOfTicketResponse_V1>
1888 </GetLinkedTicketsOfTicket>
1889 </ACMP>
1890 </ICQL>
1891 {{/apimacro}}
1892
1893 = GetHelpdeskSettings =
1894
1895 {{apimacro title="GetHelpdeskSettings Request"}}
1896 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1897 <ACMP>
1898 <GetHelpdeskSettings ActionType="Request" version="1">
1899 <TGetHelpdeskSettingsRequest_V1/>
1900 </GetHelpdeskSettings>
1901 </ACMP>
1902 </ICQL>
1903 {{/apimacro}}
1904
1905 {{apimacro title="GetHelpdeskSettings Response"}}
1906 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1907 <ACMP>
1908 <GetHelpdeskSettings ActionType="Response" version="1">
1909 <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1910 <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1911 <Categories>
1912 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1913 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1914 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1915 <Caption_EN>Caption_EN</Caption_EN>
1916 <Caption_DE>Caption_DE</Caption_DE>
1917 </TTicketCategory_V1>
1918 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1919 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1920 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1921 <Caption_EN>Caption_EN</Caption_EN>
1922 <Caption_DE>Caption_DE</Caption_DE>
1923 </TTicketCategory_V1>
1924 </Categories>
1925 <Impacts>
1926 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1927 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1928 <Caption_DE>Caption_DE</Caption_DE>
1929 <Caption_EN>Caption_EN</Caption_EN>
1930 </TTicketImpact_V1>
1931 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1932 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1933 <Caption_DE>Caption_DE</Caption_DE>
1934 <Caption_EN>Caption_EN</Caption_EN>
1935 </TTicketImpact_V1>
1936 </Impacts>
1937 <States>
1938 <TTicketState_V1 xsi:type="TTicketState_V1">
1939 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1940 <Caption_de>Caption_de</Caption_de>
1941 <Caption_en>Caption_en</Caption_en>
1942 <StateOrder>0</StateOrder>
1943 </TTicketState_V1>
1944 <TTicketState_V1 xsi:type="TTicketState_V1">
1945 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1946 <Caption_de>Caption_de</Caption_de>
1947 <Caption_en>Caption_en</Caption_en>
1948 <StateOrder>0</StateOrder>
1949 </TTicketState_V1>
1950 </States>
1951 <EnableResolution>false</EnableResolution>
1952 <Resolutions>
1953 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1954 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1955 <Quantifier>0</Quantifier>
1956 <Caption_EN>Caption_EN</Caption_EN>
1957 <Caption_DE>Caption_DE</Caption_DE>
1958 <IsDeleted>false</IsDeleted>
1959 <IsDefaultResolution>false</IsDefaultResolution>
1960 </TTicketResolution_V1>
1961 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1962 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1963 <Quantifier>0</Quantifier>
1964 <Caption_EN>Caption_EN</Caption_EN>
1965 <Caption_DE>Caption_DE</Caption_DE>
1966 <IsDeleted>false</IsDeleted>
1967 <IsDefaultResolution>false</IsDefaultResolution>
1968 </TTicketResolution_V1>
1969 </Resolutions>
1970 <Priorities>
1971 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1972 <Priority>0</Priority>
1973 <Caption_DE>Caption_DE</Caption_DE>
1974 <Caption_EN>Caption_EN</Caption_EN>
1975 </TTicketPriority_V1>
1976 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1977 <Priority>0</Priority>
1978 <Caption_DE>Caption_DE</Caption_DE>
1979 <Caption_EN>Caption_EN</Caption_EN>
1980 </TTicketPriority_V1>
1981 </Priorities>
1982 <MaxAttachmentSize>0</MaxAttachmentSize>
1983 <NeedCommentToClose>false</NeedCommentToClose>
1984 <TextModules>
1985 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1986 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1987 <Name>Name</Name>
1988 <Text>Text</Text>
1989 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1990 <Path>Path</Path>
1991 </TTicketTextModule_V1>
1992 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1993 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1994 <Name>Name</Name>
1995 <Text>Text</Text>
1996 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1997 <Path>Path</Path>
1998 </TTicketTextModule_V1>
1999 </TextModules>
2000 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2001 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2002 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2003 </HelpdeskSettings>
2004 <Version>Version</Version>
2005 <ResultCode>0</ResultCode>
2006 <ResultMessage>ResultMessage</ResultMessage>
2007 </TGetHelpdeskSettingsResponse_V1>
2008 </GetHelpdeskSettings>
2009 </ACMP>
2010 </ICQL>
2011 {{/apimacro}}
2012
2013 {{apimacro title="GetHelpdeskSettings Request"}}
2014 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2015 <ACMP>
2016 <GetHelpdeskSettings ActionType="Request" version="2">
2017 <TGetHelpdeskSettingsRequest_V2/>
2018 </GetHelpdeskSettings>
2019 </ACMP>
2020 </ICQL>
2021 {{/apimacro}}
2022
2023 {{apimacro title="GetHelpdeskSettings Response"}}
2024 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2025 <ACMP>
2026 <GetHelpdeskSettings ActionType="Response" version="2">
2027 <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2028 <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2029 <Categories>
2030 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2031 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2032 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2033 <Caption_EN>Caption_EN</Caption_EN>
2034 <Caption_DE>Caption_DE</Caption_DE>
2035 </TTicketCategory_V1>
2036 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2037 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2038 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2039 <Caption_EN>Caption_EN</Caption_EN>
2040 <Caption_DE>Caption_DE</Caption_DE>
2041 </TTicketCategory_V1>
2042 </Categories>
2043 <Impacts>
2044 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2045 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2046 <Caption_DE>Caption_DE</Caption_DE>
2047 <Caption_EN>Caption_EN</Caption_EN>
2048 </TTicketImpact_V1>
2049 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2050 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2051 <Caption_DE>Caption_DE</Caption_DE>
2052 <Caption_EN>Caption_EN</Caption_EN>
2053 </TTicketImpact_V1>
2054 </Impacts>
2055 <States>
2056 <TTicketState_V1 xsi:type="TTicketState_V1">
2057 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2058 <Caption_de>Caption_de</Caption_de>
2059 <Caption_en>Caption_en</Caption_en>
2060 <StateOrder>0</StateOrder>
2061 </TTicketState_V1>
2062 <TTicketState_V1 xsi:type="TTicketState_V1">
2063 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2064 <Caption_de>Caption_de</Caption_de>
2065 <Caption_en>Caption_en</Caption_en>
2066 <StateOrder>0</StateOrder>
2067 </TTicketState_V1>
2068 </States>
2069 <EnableResolution>false</EnableResolution>
2070 <Resolutions>
2071 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2072 <ID>ID</ID>
2073 <Quantifier>0</Quantifier>
2074 <Caption_EN>Caption_EN</Caption_EN>
2075 <Caption_DE>Caption_DE</Caption_DE>
2076 <IsDeleted>false</IsDeleted>
2077 <IsDefaultResolution>false</IsDefaultResolution>
2078 </TTicketResolution_V1>
2079 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2080 <ID>ID</ID>
2081 <Quantifier>0</Quantifier>
2082 <Caption_EN>Caption_EN</Caption_EN>
2083 <Caption_DE>Caption_DE</Caption_DE>
2084 <IsDeleted>false</IsDeleted>
2085 <IsDefaultResolution>false</IsDefaultResolution>
2086 </TTicketResolution_V1>
2087 </Resolutions>
2088 <Priorities>
2089 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2090 <Priority>0</Priority>
2091 <Caption_DE>Caption_DE</Caption_DE>
2092 <Caption_EN>Caption_EN</Caption_EN>
2093 </TTicketPriority_V1>
2094 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2095 <Priority>0</Priority>
2096 <Caption_DE>Caption_DE</Caption_DE>
2097 <Caption_EN>Caption_EN</Caption_EN>
2098 </TTicketPriority_V1>
2099 </Priorities>
2100 <MaxAttachmentSize>0</MaxAttachmentSize>
2101 <NeedCommentToClose>false</NeedCommentToClose>
2102 <TextModules>
2103 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2104 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2105 <Name>Name</Name>
2106 <Text>Text</Text>
2107 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2108 <Path>Path</Path>
2109 <FullPath>FullPath</FullPath>
2110 </TTicketTextModule_V1>
2111 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2112 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2113 <Name>Name</Name>
2114 <Text>Text</Text>
2115 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2116 <Path>Path</Path>
2117 <FullPath>FullPath</FullPath>
2118 </TTicketTextModule_V1>
2119 </TextModules>
2120 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2121 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2122 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2123 <MandatoryCustomFields>
2124 <string>Value 1</string>
2125 <string>Value 2</string>
2126 </MandatoryCustomFields>
2127 <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2128 </HelpdeskSettings>
2129 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2130 <ResultCode>0</ResultCode>
2131 <ResultMessage>ResultMessage</ResultMessage>
2132 </TGetHelpdeskSettingsResponse_V2>
2133 </GetHelpdeskSettings>
2134 </ACMP>
2135 </ICQL>
2136 {{/apimacro}}
2137
2138 = GetAssigneeList =
2139
2140 {{apimacro title="GetAssigneeList Request"}}
2141 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2142 <ACMP>
2143 <GetAssigneeList ActionType="Request" version="1">
2144 <TGetAssigneeListRequest_V1/>
2145 </GetAssigneeList>
2146 </ACMP>
2147 </ICQL>
2148 {{/apimacro}}
2149
2150 {{apimacro title="GetAssigneeList Response"}}
2151 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2152 <ACMP>
2153 <GetAssigneeList ActionType="Response" version="1">
2154 <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2155 <Assignees>
2156 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2157 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2158 <Name>Name</Name>
2159 <AssigneeIsGroup>false</AssigneeIsGroup>
2160 <Roles/>
2161 </TAssigneeInfo_V1>
2162 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2163 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2164 <Name>Name</Name>
2165 <AssigneeIsGroup>false</AssigneeIsGroup>
2166 <Roles/>
2167 </TAssigneeInfo_V1>
2168 </Assignees>
2169 <Version>Version</Version>
2170 <ResultCode>0</ResultCode>
2171 <ResultMessage>ResultMessage</ResultMessage>
2172 </TGetAssigneeListResponse_V1>
2173 </GetAssigneeList>
2174 </ACMP>
2175 </ICQL>
2176 {{/apimacro}}
2177
2178 = SaveReminderOfTicket =
2179
2180 {{apimacro title="SaveReminderOfTicket Request"}}
2181 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2182 <ACMP>
2183 <SaveReminderOfTicket ActionType="Request" version="1">
2184 <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2185 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2186 <Reminder xsi:type="TTicketResubmission_V1">
2187 <Subject>Subject</Subject>
2188 <Content>Content</Content>
2189 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2190 </Reminder>
2191 </TSaveReminderOfTicketRequest_V1>
2192 </SaveReminderOfTicket>
2193 </ACMP>
2194 </ICQL>
2195 {{/apimacro}}
2196
2197 {{apimacro title="SaveReminderOfTicket Response"}}
2198 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2199 <ACMP>
2200 <SaveReminderOfTicket ActionType="Response" version="1">
2201 <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2202 <ResultCode>0</ResultCode>
2203 <ResultMessage>ResultMessage</ResultMessage>
2204 </TSaveReminderOfTicketResponse_V1>
2205 </SaveReminderOfTicket>
2206 </ACMP>
2207 </ICQL>
2208 {{/apimacro}}
2209
2210 = DeleteReminderOfTicket =
2211
2212 {{apimacro title="DeleteReminderOfTicket Request"}}
2213 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2214 <ACMP>
2215 <DeleteReminderOfTicket ActionType="Request" version="1">
2216 <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2217 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2218 </TDeleteReminderOfTicketRequest_V1>
2219 </DeleteReminderOfTicket>
2220 </ACMP>
2221 </ICQL>
2222 {{/apimacro}}
2223
2224 {{apimacro title="DeleteReminderOfTicket Response"}}
2225 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2226 <ACMP>
2227 <DeleteReminderOfTicket ActionType="Response" version="1">
2228 <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2229 <ResultCode>0</ResultCode>
2230 <ResultMessage>ResultMessage</ResultMessage>
2231 </TDeleteReminderOfTicketResponse_V1>
2232 </DeleteReminderOfTicket>
2233 </ACMP>
2234 </ICQL>
2235 {{/apimacro}}
2236
2237 = SaveTicketWorkingTime =
2238
2239 {{apimacro title="SaveTicketWorkingTime Request"}}
2240 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2241 <ACMP>
2242 <SaveTicketWorkingTime ActionType="Request" version="1">
2243 <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2244 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2245 <WorkingTime xsi:type="TTicketWorkingTime_V1">
2246 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2247 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2248 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2249 <Description>Description</Description>
2250 <Executor xsi:type="TContactInfo_V1">
2251 <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2252 </Executor>
2253 </WorkingTime>
2254 </TSaveTicketWorkingTimeRequest_V1>
2255 </SaveTicketWorkingTime>
2256 </ACMP>
2257 </ICQL>
2258 {{/apimacro}}
2259
2260 {{apimacro title="SaveTicketWorkingTime Response"}}
2261 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2262 <ACMP>
2263 <SaveTicketWorkingTime ActionType="Response" version="1">
2264 <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2265 <ResultCode>0</ResultCode>
2266 <ResultMessage>ResultMessage</ResultMessage>
2267 </TSaveTicketWorkingTimeResponse_V1>
2268 </SaveTicketWorkingTime>
2269 </ACMP>
2270 </ICQL>
2271 {{/apimacro}}
2272
2273 = GetTicketWorkingTimeList =
2274
2275 {{apimacro title="GetTicketWorkingTimeList Request"}}
2276 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2277 <ACMP>
2278 <GetTicketWorkingTimeList ActionType="Request" version="1">
2279 <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2280 <TicketId>TicketId</TicketId>
2281 </TGetTicketWorkingTimeListRequest_V1>
2282 </GetTicketWorkingTimeList>
2283 </ACMP>
2284 </ICQL>
2285 {{/apimacro}}
2286
2287 {{apimacro title="GetTicketWorkingTimeList Response"}}
2288 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2289 <ACMP>
2290 <GetTicketWorkingTimeList ActionType="Response" version="1">
2291 <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2292 <WorkingTimeList>
2293 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2294 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2295 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2296 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2297 <Description>Description</Description>
2298 <Executor xsi:type="TContactInfo_V1">
2299 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2300 <Name>Name</Name>
2301 <FamilyName>FamilyName</FamilyName>
2302 <FullName>FullName</FullName>
2303 <Email>Email</Email>
2304 <HasPhoneNumber>false</HasPhoneNumber>
2305 <HasDeleteFlag>false</HasDeleteFlag>
2306 <IsUser>false</IsUser>
2307 </Executor>
2308 <Creator xsi:type="TContactInfo_V1">
2309 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2310 <Name>Name</Name>
2311 <FamilyName>FamilyName</FamilyName>
2312 <FullName>FullName</FullName>
2313 <Email>Email</Email>
2314 <HasPhoneNumber>false</HasPhoneNumber>
2315 <HasDeleteFlag>false</HasDeleteFlag>
2316 <IsUser>false</IsUser>
2317 </Creator>
2318 </TTicketWorkingTime_V1>
2319 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2320 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2321 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2322 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2323 <Description>Description</Description>
2324 <Executor xsi:type="TContactInfo_V1">
2325 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2326 <Name>Name</Name>
2327 <FamilyName>FamilyName</FamilyName>
2328 <FullName>FullName</FullName>
2329 <Email>Email</Email>
2330 <HasPhoneNumber>false</HasPhoneNumber>
2331 <HasDeleteFlag>false</HasDeleteFlag>
2332 <IsUser>false</IsUser>
2333 </Executor>
2334 <Creator xsi:type="TContactInfo_V1">
2335 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2336 <Name>Name</Name>
2337 <FamilyName>FamilyName</FamilyName>
2338 <FullName>FullName</FullName>
2339 <Email>Email</Email>
2340 <HasPhoneNumber>false</HasPhoneNumber>
2341 <HasDeleteFlag>false</HasDeleteFlag>
2342 <IsUser>false</IsUser>
2343 </Creator>
2344 </TTicketWorkingTime_V1>
2345 </WorkingTimeList>
2346 <ResultCode>0</ResultCode>
2347 <ResultMessage>ResultMessage</ResultMessage>
2348 </TGetTicketWorkingTimeListResponse_V1>
2349 </GetTicketWorkingTimeList>
2350 </ACMP>
2351 </ICQL>
2352 {{/apimacro}}
2353
2354 = DeleteTicketWorkingTimeList =
2355
2356 {{apimacro title="DeleteTicketWorkingTimeList Request"}}
2357 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2358 <ACMP>
2359 <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2360 <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2361 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2362 <WorkingTimeIds>
2363 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2364 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2365 </WorkingTimeIds>
2366 </TDeleteTicketWorkingTimeListRequest_V1>
2367 </DeleteTicketWorkingTimeList>
2368 </ACMP>
2369 </ICQL>
2370 {{/apimacro}}
2371
2372 {{apimacro title="DeleteTicketWorkingTimeList Response"}}
2373 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2374 <ACMP>
2375 <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2376 <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2377 <ResultCode>0</ResultCode>
2378 <ResultMessage>ResultMessage</ResultMessage>
2379 </TDeleteTicketWorkingTimeListResponse_V1>
2380 </DeleteTicketWorkingTimeList>
2381 </ACMP>
2382 </ICQL>
2383 {{/apimacro}}
2384
2385 = SaveTicketCosts =
2386
2387 Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2388
2389 Beim Ändern eines Kosten-Einitrages ist nur "Id" Pflichtfeld
2390
2391 UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2392
2393 Amount muss größer als 0 und kleiner gleich 999999 sein.
2394
2395 Category darf nicht länger als 100 Zeichen sein.
2396
2397 Description darf nicht länger als 400 Zeichen sein.
2398
2399 Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2400
2401 {{apimacro title="SaveTicketCosts Request"}}
2402 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2403 <ACMP>
2404 <SaveTicketCosts ActionType="Request" version="1">
2405 <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2406 <TicketCost xsi:type="TTicketCost_V1">
2407 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2408 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2409 <UnitPrice>0</UnitPrice>
2410 <Amount>0</Amount>
2411 <Category>Category</Category>
2412 <Description>Description</Description>
2413 </TicketCost>
2414 </TSaveTicketCostsRequest_V1>
2415 </SaveTicketCosts>
2416 </ACMP>
2417 </ICQL>
2418 {{/apimacro}}
2419
2420 {{apimacro title="SaveTicketCosts Response"}}
2421 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2422 <ACMP>
2423 <SaveTicketCosts ActionType="Response" version="1">
2424 <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2425 <ResultCode>0</ResultCode>
2426 <ResultMessage>ResultMessage</ResultMessage>
2427 </TSaveTicketCostsResponse_V1>
2428 </SaveTicketCosts>
2429 </ACMP>
2430 </ICQL>
2431 {{/apimacro}}
2432
2433 = GetTicketCost =
2434
2435 {{apimacro title="GetTicketCost Request"}}
2436 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2437 <ACMP>
2438 <GetTicketCost ActionType="Request" version="1">
2439 <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2440 <TicketCostId>TicketCostId</TicketCostId>
2441 </TGetTicketCostRequest_V1>
2442 </GetTicketCost>
2443 </ACMP>
2444 </ICQL>
2445 {{/apimacro}}
2446
2447 {{apimacro title="GetTicketCost Response"}}
2448 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2449 <ACMP>
2450 <GetTicketCost ActionType="Response" version="1">
2451 <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2452 <TicketCost xsi:type="TTicketCost_V2">
2453 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2454 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2455 <UnitPrice>0</UnitPrice>
2456 <Amount>0</Amount>
2457 <Category>Category</Category>
2458 <Description>Description</Description>
2459 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2460 <CreatedBy xsi:type="TContactInfo_V1">
2461 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2462 <Name>Name</Name>
2463 <FamilyName>FamilyName</FamilyName>
2464 <FullName>FullName</FullName>
2465 <Email>Email</Email>
2466 <HasPhoneNumber>false</HasPhoneNumber>
2467 <HasDeleteFlag>false</HasDeleteFlag>
2468 <IsUser>false</IsUser>
2469 </CreatedBy>
2470 </TicketCost>
2471 <ResultCode>0</ResultCode>
2472 <ResultMessage>ResultMessage</ResultMessage>
2473 </TGetTicketCostResponse_V1>
2474 </GetTicketCost>
2475 </ACMP>
2476 </ICQL>
2477 {{/apimacro}}
2478
2479 = GetTicketCostList =
2480
2481 {{apimacro title="GetTicketCostList Request"}}
2482 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2483 <ACMP>
2484 <GetTicketCostList ActionType="Request" version="1">
2485 <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2486 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2487 </TGetTicketCostListRequest_V1>
2488 </GetTicketCostList>
2489 </ACMP>
2490 </ICQL>
2491 {{/apimacro}}
2492
2493 {{apimacro title="GetTicketCostList Response"}}
2494 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2495 <ACMP>
2496 <GetTicketCostList ActionType="Response" version="1">
2497 <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2498 <TicketCostList>
2499 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2500 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2501 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2502 <UnitPrice>0</UnitPrice>
2503 <Amount>0</Amount>
2504 <Category>Category</Category>
2505 <Description>Description</Description>
2506 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2507 <CreatedBy xsi:type="TContactInfo_V1">
2508 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2509 <Name>Name</Name>
2510 <FamilyName>FamilyName</FamilyName>
2511 <FullName>FullName</FullName>
2512 <Email>Email</Email>
2513 <HasPhoneNumber>false</HasPhoneNumber>
2514 <HasDeleteFlag>false</HasDeleteFlag>
2515 <IsUser>false</IsUser>
2516 </CreatedBy>
2517 </TTicketCost_V2>
2518 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2519 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2520 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2521 <UnitPrice>0</UnitPrice>
2522 <Amount>0</Amount>
2523 <Category>Category</Category>
2524 <Description>Description</Description>
2525 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2526 <CreatedBy xsi:type="TContactInfo_V1">
2527 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2528 <Name>Name</Name>
2529 <FamilyName>FamilyName</FamilyName>
2530 <FullName>FullName</FullName>
2531 <Email>Email</Email>
2532 <HasPhoneNumber>false</HasPhoneNumber>
2533 <HasDeleteFlag>false</HasDeleteFlag>
2534 <IsUser>false</IsUser>
2535 </CreatedBy>
2536 </TTicketCost_V2>
2537 </TicketCostList>
2538 <ResultCode>0</ResultCode>
2539 <ResultMessage>ResultMessage</ResultMessage>
2540 </TGetTicketCostListResponse_V1>
2541 </GetTicketCostList>
2542 </ACMP>
2543 </ICQL>
2544 {{/apimacro}}
2545
2546 = DeleteTicketCosts =
2547
2548 {{apimacro title="DeleteTicketCosts Request"}}
2549 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2550 <ACMP>
2551 <DeleteTicketCosts ActionType="Request" version="1">
2552 <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2553 <TicketCostIds>
2554 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2555 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2556 </TicketCostIds>
2557 </TDeleteTicketCostsRequest_V1>
2558 </DeleteTicketCosts>
2559 </ACMP>
2560 </ICQL>
2561 {{/apimacro}}
2562
2563 {{apimacro title="DeleteTicketCosts Response"}}
2564 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2565 <ACMP>
2566 <DeleteTicketCosts ActionType="Response" version="1">
2567 <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2568 <ResultCode>0</ResultCode>
2569 <ResultMessage>ResultMessage</ResultMessage>
2570 </TDeleteTicketCostsResponse_V1>
2571 </DeleteTicketCosts>
2572 </ACMP>
2573 </ICQL>
2574 {{/apimacro}}
2575
2576 = DeleteTicketComment =
2577
2578 {{apimacro title="DeleteTicketComment Request"}}
2579 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2580 <ACMP>
2581 <DeleteTicketComment ActionType="Request" version="1">
2582 <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2583 <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2584 </TDeleteTicketCommentRequest_V1>
2585 </DeleteTicketComment>
2586 </ACMP>
2587 </ICQL>
2588 {{/apimacro}}
2589
2590 {{apimacro title="DeleteTicketComment Response"}}
2591 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2592 <ACMP>
2593 <DeleteTicketComment ActionType="Response" version="1">
2594 <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2595 <ResultCode>0</ResultCode>
2596 <ResultMessage>ResultMessage</ResultMessage>
2597 </TDeleteTicketCommentResponse_V1>
2598 </DeleteTicketComment>
2599 </ACMP>
2600 </ICQL>
2601 {{/apimacro}}
2602
2603 = LinkAssetsToTicket =
2604
2605 {{apimacro title="LinkAssetsToTicket Request"}}
2606 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2607 <ACMP>
2608 <LinkAssetsToTicket ActionType="Request" version="1">
2609 <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2610 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2611 <AssetIds>
2612 <string>Value 1</string>
2613 <string>Value 2</string>
2614 </AssetIds>
2615 </TLinkAssetsToTicketRequest_V1>
2616 </LinkAssetsToTicket>
2617 </ACMP>
2618 </ICQL>
2619 {{/apimacro}}
2620
2621 {{apimacro title="LinkAssetsToTicket Response"}}
2622 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2623 <ACMP>
2624 <LinkAssetsToTicket ActionType="Response" version="1">
2625 <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2626 <FailedAssetIds>
2627 <string>Value 1</string>
2628 <string>Value 2</string>
2629 </FailedAssetIds>
2630 <ResultCode>0</ResultCode>
2631 <ResultMessage>ResultMessage</ResultMessage>
2632 </TLinkAssetsToTicketResponse_V1>
2633 </LinkAssetsToTicket>
2634 </ACMP>
2635 </ICQL>
2636 {{/apimacro}}
2637
2638 = LinkClientsToTicket =
2639
2640 {{apimacro title="LinkClientsToTicket Request"}}
2641 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2642 <ACMP>
2643 <LinkClientsToTicket ActionType="Request" version="1">
2644 <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2645 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2646 <ClientIds>
2647 <string>Value 1</string>
2648 <string>Value 2</string>
2649 </ClientIds>
2650 </TLinkClientsToTicketRequest_V1>
2651 </LinkClientsToTicket>
2652 </ACMP>
2653 </ICQL>
2654 {{/apimacro}}
2655
2656 {{apimacro title="LinkClientsToTicket Response"}}
2657 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2658 <ACMP>
2659 <LinkClientsToTicket ActionType="Response" version="1">
2660 <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2661 <FailedClientIds>
2662 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2663 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2664 </FailedClientIds>
2665 <ResultCode>0</ResultCode>
2666 <ResultMessage>ResultMessage</ResultMessage>
2667 </TLinkClientsToTicketResponse_V1>
2668 </LinkClientsToTicket>
2669 </ACMP>
2670 </ICQL>
2671 {{/apimacro}}
2672
2673 = LinkTicketsToTicket =
2674
2675 {{apimacro title="LinkTicketsToTicket Request"}}
2676 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2677 <ACMP>
2678 <LinkTicketsToTicket ActionType="Request" version="1">
2679 <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2680 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2681 <TicketIdsToLink>
2682 <string>Value 1</string>
2683 <string>Value 2</string>
2684 </TicketIdsToLink>
2685 </TLinkTicketsToTicketRequest_V1>
2686 </LinkTicketsToTicket>
2687 </ACMP>
2688 </ICQL>
2689 {{/apimacro}}
2690
2691 {{apimacro title="LinkTicketsToTicket Response"}}
2692 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2693 <ACMP>
2694 <LinkTicketsToTicket ActionType="Response" version="1">
2695 <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2696 <FailedTicketIds>
2697 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2698 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2699 </FailedTicketIds>
2700 <ResultCode>0</ResultCode>
2701 <ResultMessage>ResultMessage</ResultMessage>
2702 </TLinkTicketsToTicketResponse_V1>
2703 </LinkTicketsToTicket>
2704 </ACMP>
2705 </ICQL>
2706 {{/apimacro}}
2707
2708 = GetEmailMonitorList =
2709
2710 {{apimacro title="GetEmailMonitorList Request"}}
2711 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2712 <ACMP>
2713 <GetEmailMonitorList ActionType="Request" version="1">
2714 <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2715 <!
2716 -- The following values can be filtered:
2717 - Subject
2718 - Recipient
2719 - CC
2720 - BCC
2721 - ErrorMessage
2722 -->
2723 <FilterText>FilterText</FilterText>
2724 </TGetEmailMonitorListRequest_V1>
2725 </GetEmailMonitorList>
2726 </ACMP>
2727 </ICQL>
2728 {{/apimacro}}
2729
2730 {{apimacro title="GetEmailMonitorList Response"}}
2731 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2732 <ACMP>
2733 <GetEmailMonitorList ActionType="Response" version="1">
2734 <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2735 <EmailList>
2736 <TEmail_V1 xsi:type="TEmail_V1">
2737 <ID>ID</ID>
2738 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2739 <Category>Category</Category>
2740 <Subject>Subject</Subject>
2741 <Recipient>Recipient</Recipient>
2742 <CC>CC</CC>
2743 <BCC>BCC</BCC>
2744 <ErrorCode>0</ErrorCode>
2745 <ErrorMessage>ErrorMessage</ErrorMessage>
2746 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2747 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2748 <Size>0</Size>
2749 </TEmail_V1>
2750 <TEmail_V1 xsi:type="TEmail_V1">
2751 <ID>ID</ID>
2752 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2753 <Category>Category</Category>
2754 <Subject>Subject</Subject>
2755 <Recipient>Recipient</Recipient>
2756 <CC>CC</CC>
2757 <BCC>BCC</BCC>
2758 <ErrorCode>0</ErrorCode>
2759 <ErrorMessage>ErrorMessage</ErrorMessage>
2760 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2761 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2762 <Size>0</Size>
2763 </TEmail_V1>
2764 </EmailList>
2765 <ResultCode>0</ResultCode>
2766 <ResultMessage>ResultMessage</ResultMessage>
2767 </TGetEmailMonitorListResponse_V1>
2768 </GetEmailMonitorList>
2769 </ACMP>
2770 </ICQL>
2771 {{/apimacro}}
2772
2773 = DeleteEmailMonitorList =
2774
2775 {{apimacro title="DeleteEmailMonitorList Request"}}
2776 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2777 <ACMP>
2778 <DeleteEmailMonitorList ActionType="Request" version="1">
2779 <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2780 <EmailIDList>
2781 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2782 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2783 </EmailIDList>
2784 </TDeleteEmailMonitorListRequest_V1>
2785 </DeleteEmailMonitorList>
2786 </ACMP>
2787 </ICQL>
2788 {{/apimacro}}
2789
2790 {{apimacro title="DeleteEmailMonitorList Response"}}
2791 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2792 <ACMP>
2793 <DeleteEmailMonitorList ActionType="Response" version="1">
2794 <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2795 <ResultCode>0</ResultCode>
2796 <ResultMessage>ResultMessage</ResultMessage>
2797 </TDeleteEmailMonitorListResponse_V1>
2798 </DeleteEmailMonitorList>
2799 </ACMP>
2800 </ICQL>
2801 {{/apimacro}}
2802
2803 = GetTicketTemplateList =
2804
2805 {{apimacro title="GetTicketTemplateList Request"}}
2806 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2807 <ACMP>
2808 <GetTicketTemplateList ActionType="Request" version="1">
2809 <TGetTicketTemplateListRequest_V1/>
2810 </GetTicketTemplateList>
2811 </ACMP>
2812 </ICQL>
2813 {{/apimacro}}
2814
2815 {{apimacro title="GetTicketTemplateList Response"}}
2816 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2817 <ACMP>
2818 <GetTicketTemplateList ActionType="Response" version="1">
2819 <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2820 <TemplateList>
2821 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2822 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2823 <Name>Name</Name>
2824 <IsHotTopic>false</IsHotTopic>
2825 </TTicketTemplateInfo_V1>
2826 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2827 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2828 <Name>Name</Name>
2829 <IsHotTopic>false</IsHotTopic>
2830 </TTicketTemplateInfo_V1>
2831 </TemplateList>
2832 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2833 <ResultCode>0</ResultCode>
2834 <ResultMessage>ResultMessage</ResultMessage>
2835 </TGetTicketTemplateListResponse_V1>
2836 </GetTicketTemplateList>
2837 </ACMP>
2838 </ICQL>
2839 {{/apimacro}}
2840
2841 = DeleteTicketAttachments =
2842
2843 {{apimacro title="DeleteTicketAttachments Request"}}
2844 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2845 <ACMP>
2846 <DeleteTicketAttachments ActionType="Request" version="1">
2847 <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2848 <AttachmentIds>
2849 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2850 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2851 </AttachmentIds>
2852 </TDeleteTicketAttachmentsRequest_V1>
2853 </DeleteTicketAttachments>
2854 </ACMP>
2855 </ICQL>
2856 {{/apimacro}}
2857
2858 {{apimacro title="DeleteTicketAttachments Response"}}
2859 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2860 <ACMP>
2861 <DeleteTicketAttachments ActionType="Response" version="1">
2862 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2863 <ResultCode>0</ResultCode>
2864 <ResultMessage>ResultMessage</ResultMessage>
2865 </TDeleteTicketAttachmentsResponse_V1>
2866 </DeleteTicketAttachments>
2867 </ACMP>
2868 </ICQL>
2869 {{/apimacro}}
2870
2871
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