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Version 11.1 von Steffi F am 2025/06/13 12:48
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1 {{aagon.floatingbox/}}
2
3 = Save Ticket =
4
5 Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6
7 {{apimacro title="SaveTicket Request"}}
8 {{{<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
9 <ACMP>
10 <SaveTicket ActionType="Request" version="1">
11 <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
12 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 <Title>Title</Title>
15 <HtmlDescription>HtmlDescription</HtmlDescription>
16 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
17 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
18 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
19 <PriorityId>0</PriorityId>
20 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
21 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
22 <Keywords>Keywords</Keywords>
23 <CustomFieldValues>
24 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
25 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
26 <Value>Value</Value>
27 </TCustomFieldValue_V1>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 </CustomFieldValues>
33 </TSaveTicketRequest_V1>
34 </SaveTicket>
35 </ACMP>
36 </ICQL>}}}
37 {{/apimacro}}
38
39 Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
40
41 {{apimacro title="DeleteTicketAttachments Response"}}
42 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
43 <ACMP>
44 <DeleteTicketAttachments ActionType="Response" version="1">
45 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
46 <ResultCode>0</ResultCode>
47 <ResultMessage>ResultMessage</ResultMessage>
48 </TDeleteTicketAttachmentsResponse_V1>
49 </DeleteTicketAttachments>
50 </ACMP>
51 </ICQL>}}}
52 {{/apimacro}}
53
54 |(((
55 {{{<HtmlDescription>
56
57 Hello
58
59 &lt;br /&gt;
60
61 World23
62
63 </HtmlDescription>
64 }}}
65 )))|
66
67 Hallo
68
69
70
71
72
73 {{apimacro title="SaveTicket Response"}}
74 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
75 <ACMP>
76 <SaveTicket ActionType="Response" version="1">
77 <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
78 <ResultCode>0</ResultCode>
79 <ResultMessage>ResultMessage</ResultMessage>
80 </TSaveTicketResponse_V1>
81 </SaveTicket>
82 </ACMP>
83 </ICQL>}}}
84 {{/apimacro}}
85
86 {{apimacro title="SaveTicket Request V2"}}
87 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
88 <ACMP>
89 <SaveTicket ActionType="Request" version="2">
90 <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
91 <Ticket xsi:type="TTicket_V1">
92 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
93 <IntTicketId>0</IntTicketId>
94 <Requester xsi:type="TContactInfo_V1">
95 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
96 </Requester>
97 <Title>Title</Title>
98 <HtmlDescription>HtmlDescription</HtmlDescription>
99 <Assignee xsi:type="TContactInfo_V1">
100 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
101 </Assignee>
102 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
103 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
104 <PriorityId>0</PriorityId>
105 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
106 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
107 <Keywords>Keywords</Keywords>
108 <CustomFieldValues>
109 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
110 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
111 <Value>Value</Value>
112 </TCustomFieldValue_V1>
113 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
114 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
115 <Value>Value</Value>
116 </TCustomFieldValue_V1>
117 </CustomFieldValues>
118 </Ticket>
119 </TSaveTicketRequest_V2>
120 </SaveTicket>
121 </ACMP>
122 </ICQL>}}}
123 {{/apimacro}}
124
125 {{apimacro title="SaveTicket Response V2"}}
126 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
127 <ACMP>
128 <SaveTicket ActionType="Response" version="2">
129 <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
130 <ResultCode>0</ResultCode>
131 <ResultMessage>ResultMessage</ResultMessage>
132 </TSaveTicketResponse_V2>
133 </SaveTicket>
134 </ACMP>
135 </ICQL>}}}
136 {{/apimacro}}
137
138 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
139
140 {{apimacro title="SaveTicket Response V3"}}
141 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
142 <ACMP>
143 <SaveTicket ActionType="Response" version="3">
144 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
145 <ResultCode>0</ResultCode>
146 <ResultMessage>ResultMessage</ResultMessage>
147 </TSaveTicketResponse_V3>
148 </SaveTicket>
149 </ACMP>
150 </ICQL>}}}
151 {{/apimacro}}
152
153 {{apimacro title="SaveTicket Request V4"}}
154 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
155 <ACMP>
156 <SaveTicket ActionType="Request" version="4">
157 <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
158 <Ticket xsi:type="TTicket_V4">
159 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
160 <Requester xsi:type="TContactInfo_V1">
161 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
162 </Requester>
163 <Title>Title</Title>
164 <HtmlDescription>HtmlDescription</HtmlDescription>
165 <Assignee xsi:type="TAssigneeInfo_V1">
166 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
167 <AssigneeIsGroup>false</AssigneeIsGroup>
168 </Assignee>
169 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
170 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
171 <PriorityId>0</PriorityId>
172 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
173 <ResolutionId>ResolutionId</ResolutionId>
174 <Keywords>Keywords</Keywords>
175 <CustomFieldValues>
176 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
177 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
178 <Value>Value</Value>
179 </TCustomFieldValue_V1>
180 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
181 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
182 <Value>Value</Value>
183 </TCustomFieldValue_V1>
184 </CustomFieldValues>
185 <Escalation xsi:type="TTicketEscalation_V1">
186 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
187 </Escalation>
188 <ScheduledForResubmission>false</ScheduledForResubmission>
189 <Resubmission xsi:type="TTicketResubmission_V1">
190 <Subject>Subject</Subject>
191 <Content>Content</Content>
192 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
193 <Due>Pending</Due>
194 </Resubmission>
195 <PlainDescription>PlainDescription</PlainDescription>
196 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
197 </Ticket>
198 </TSaveTicketRequest_V4>
199 </SaveTicket>
200 </ACMP>
201 </ICQL>}}}
202 {{/apimacro}}
203
204 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
205
206 Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
207
208 {{apimacro title="SaveTicket Response V4"}}
209 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
210 <ACMP>
211 <SaveTicket ActionType="Response" version="4">
212 <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
213 <ResultCode>0</ResultCode>
214 <ResultMessage>ResultMessage</ResultMessage>
215 </TSaveTicketResponse_V4>
216 </SaveTicket>
217 </ACMP>
218 </ICQL>}}}
219 {{/apimacro}}
220
221 = CloseTicket =
222
223 Pflichtfelder:
224
225 **TicketId, Assignee**
226
227
228 Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
229
230 **ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
231
232 **Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
233
234 **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
235
236 {{apimacro title="CloseTicket Request"}}
237 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
238 <ACMP>
239 <CloseTicket ActionType="Request" version="1">
240 <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
241 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
242 <Comment xsi:type="TTicketComment_V3">
243 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
244 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
245 <IsPlainText>false</IsPlainText>
246 <CommentText>CommentText</CommentText>
247 <IsPublic>false</IsPublic>
248 <PublicRecipient>PublicRecipient</PublicRecipient>
249 <PublicCC>PublicCC</PublicCC>
250 <PublicBCC>PublicBCC</PublicBCC>
251 <IsVisibleForWeb>true</IsVisibleForWeb>
252 </Comment>
253 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
254 <Assignee xsi:type="TAssigneeInfo_V1">
255 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
256 <Name>Name</Name>
257 <AssigneeIsGroup>false</AssigneeIsGroup>
258 <Roles/>
259 </Assignee>
260 <ResolutionId>ResolutionId</ResolutionId>
261 <CloseLinkedTicketIds>
262 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
263 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
264 </CloseLinkedTicketIds>
265 <WorkingTime xsi:type="TTicketWorkingTime_V1">
266 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
267 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
268 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
269 <Description>Description</Description>
270 <Executor xsi:type="TContactInfo_V1">
271 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
272 </Executor>
273 </WorkingTime>
274 </TCloseTicketRequest_V1>
275 </CloseTicket>
276 </ACMP>
277 </ICQL>}}}
278 {{/apimacro}}
279
280 {{apimacro title="CloseTicket Response"}}
281 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
282 <ACMP>
283 <CloseTicket ActionType="Response" version="1">
284 <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
285 <ResultCode>0</ResultCode>
286 <ResultMessage>ResultMessage</ResultMessage>
287 </TCloseTicketResponse_V1>
288 </CloseTicket>
289 </ACMP>
290 </ICQL>}}}
291 {{/apimacro}}
292
293 = ReopenTicket =
294
295 {{apimacro title="ReopenTicket Request"}}
296 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
297 <ACMP>
298 <ReopenTicket ActionType="Request" version="1">
299 <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
300 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
301 </TReopenTicketRequest_V1>
302 </ReopenTicket>
303 </ACMP>
304 </ICQL>}}}
305 {{/apimacro}}
306
307 {{apimacro title="ReopenTicket Response"}}
308 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
309 <ACMP>
310 <ReopenTicket ActionType="Response" version="1">
311 <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
312 <ResultCode>0</ResultCode>
313 <ResultMessage>ResultMessage</ResultMessage>
314 </TReopenTicketResponse_V1>
315 </ReopenTicket>
316 </ACMP>
317 </ICQL>}}}
318 {{/apimacro}}
319
320 = MergeTickets =
321
322 {{apimacro title="MergeTickets Request"}}
323 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
324 <ACMP>
325 <MergeTickets ActionType="Request" version="1">
326 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
327 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
328 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
329 </TMergeTicketsRequest_V1>
330 </MergeTickets>
331 </ACMP>
332 </ICQL>}}}
333 {{/apimacro}}
334
335 {{apimacro title="MergeTickets Response"}}
336 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
337 <ACMP>
338 <MergeTickets ActionType="Response" version="1">
339 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
340 <ResultCode>0</ResultCode>
341 <ResultMessage>ResultMessage</ResultMessage>
342 </TMergeTicketsResponse_V1>
343 </MergeTickets>
344 </ACMP>
345 </ICQL>}}}
346 {{/apimacro}}
347
348 = GetTicket =
349
350 {{apimacro title="GetTicket Request"}}
351 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
352 <ACMP>
353 <GetTicket ActionType="Request" version="1">
354 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
355 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
356 </TGetTicketRequest_V1>
357 </GetTicket>
358 </ACMP>
359 </ICQL>}}}
360 {{/apimacro}}
361
362 {{apimacro title="GetTicket Response"}}
363 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
364 <ACMP>
365 <GetTicket ActionType="Response" version="1">
366 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
367 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
368 <IntTicketId>0</IntTicketId>
369 <Requester/>
370 <Title>Title</Title>
371 <HtmlDescription>HtmlDescription</HtmlDescription>
372 <Assignee/>
373 <Creator/>
374 <CreatorType>tcACMPUser</CreatorType>
375 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
376 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
377 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
378 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
379 <PriorityId>0</PriorityId>
380 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
381 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
382 <Keywords>Keywords</Keywords>
383 <CustomFieldValues>
384 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
385 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
386 <Value>Value</Value>
387 </TCustomFieldValue_V1>
388 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
389 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
390 <Value>Value</Value>
391 </TCustomFieldValue_V1>
392 </CustomFieldValues>
393 <ResultCode>0</ResultCode>
394 <ResultMessage>ResultMessage</ResultMessage>
395 </TGetTicketResponse_V1>
396 </GetTicket>
397 </ACMP>
398 </ICQL>}}}
399 {{/apimacro}}
400
401 {{apimacro title="GetTicket Request V2"}}
402 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
403 <ACMP>
404 <GetTicket ActionType="Request" version="2">
405 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
406 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
407 </TGetTicketRequest_V2>
408 </GetTicket>
409 </ACMP>
410 </ICQL>}}}
411 {{/apimacro}}
412
413 {{apimacro title="GetTicket Response V2"}}
414 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
415 <ACMP>
416 <GetTicket ActionType="Response" version="2">
417 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
418 <Ticket xsi:type="TTicket_V1">
419 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
420 <IntTicketId>0</IntTicketId>
421 <Requester xsi:type="TContactInfo_V1">
422 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
423 <Name>Name</Name>
424 <FamilyName>FamilyName</FamilyName>
425 <FullName>FullName</FullName>
426 <Email>Email</Email>
427 <HasPhoneNumber>false</HasPhoneNumber>
428 <HasDeleteFlag>false</HasDeleteFlag>
429 <IsUser>false</IsUser>
430 </Requester>
431 <Title>Title</Title>
432 <HtmlDescription>HtmlDescription</HtmlDescription>
433 <Assignee xsi:type="TContactInfo_V1">
434 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
435 <Name>Name</Name>
436 <FamilyName>FamilyName</FamilyName>
437 <FullName>FullName</FullName>
438 <Email>Email</Email>
439 <HasPhoneNumber>false</HasPhoneNumber>
440 <HasDeleteFlag>false</HasDeleteFlag>
441 <IsUser>false</IsUser>
442 </Assignee>
443 <Creator xsi:type="TContactInfo_V1">
444 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
445 <Name>Name</Name>
446 <FamilyName>FamilyName</FamilyName>
447 <FullName>FullName</FullName>
448 <Email>Email</Email>
449 <HasPhoneNumber>false</HasPhoneNumber>
450 <HasDeleteFlag>false</HasDeleteFlag>
451 <IsUser>false</IsUser>
452 </Creator>
453 <CreatorType>tcACMPUser</CreatorType>
454 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
455 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
456 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
457 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
458 <PriorityId>0</PriorityId>
459 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
460 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
461 <Keywords>Keywords</Keywords>
462 <CustomFieldValues>
463 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
464 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
465 <Value>Value</Value>
466 </TCustomFieldValue_V1>
467 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
468 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
469 <Value>Value</Value>
470 </TCustomFieldValue_V1>
471 </CustomFieldValues>
472 <Escalation xsi:type="TTicketEscalation_V1">
473 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
474 <Name>Name</Name>
475 <Level>0</Level>
476 </Escalation>
477 <ScheduledForResubmission>false</ScheduledForResubmission>
478 <Resubmission xsi:type="TTicketResubmission_V1">
479 <Subject>Subject</Subject>
480 <Content>Content</Content>
481 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
482 <Due>Pending</Due>
483 </Resubmission>
484 </Ticket>
485 <ResultCode>0</ResultCode>
486 <ResultMessage>ResultMessage</ResultMessage>
487 </TGetTicketResponse_V2>
488 </GetTicket>
489 </ACMP>
490 </ICQL>}}}
491 {{/apimacro}}
492
493 {{apimacro title="GetTicket Request V3"}}
494 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
495 <ACMP>
496 <GetTicket ActionType="Request" version="3">
497 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
498 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
499 </TGetTicketRequest_V3>
500 </GetTicket>
501 </ACMP>
502 </ICQL>}}}
503 {{/apimacro}}
504
505 {{apimacro title="GetTicket Response V3"}}
506 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
507 <ACMP>
508 <GetTicket ActionType="Response" version="3">
509 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
510 <Ticket xsi:type="TTicket_V2">
511 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
512 <IntTicketId>0</IntTicketId>
513 <Requester xsi:type="TContactInfo_V1">
514 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
515 <Name>Name</Name>
516 <FamilyName>FamilyName</FamilyName>
517 <FullName>FullName</FullName>
518 <Email>Email</Email>
519 <HasPhoneNumber>false</HasPhoneNumber>
520 <HasDeleteFlag>false</HasDeleteFlag>
521 <IsUser>false</IsUser>
522 </Requester>
523 <Title>Title</Title>
524 <HtmlDescription>HtmlDescription</HtmlDescription>
525 <Assignee xsi:type="TAssigneeInfo_V1">
526 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
527 <Name>Name</Name>
528 <AssigneeIsGroup>false</AssigneeIsGroup>
529 <Roles/>
530 </Assignee>
531 <Creator xsi:type="TContactInfo_V1">
532 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
533 <Name>Name</Name>
534 <FamilyName>FamilyName</FamilyName>
535 <FullName>FullName</FullName>
536 <Email>Email</Email>
537 <HasPhoneNumber>false</HasPhoneNumber>
538 <HasDeleteFlag>false</HasDeleteFlag>
539 <IsUser>false</IsUser>
540 </Creator>
541 <CreatorType>tcACMPUser</CreatorType>
542 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
543 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
544 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
545 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
546 <PriorityId>0</PriorityId>
547 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
548 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
549 <Keywords>Keywords</Keywords>
550 <CustomFieldValues>
551 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
552 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
553 <Value>Value</Value>
554 </TCustomFieldValue_V1>
555 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
556 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
557 <Value>Value</Value>
558 </TCustomFieldValue_V1>
559 </CustomFieldValues>
560 <Escalation xsi:type="TTicketEscalation_V1">
561 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
562 <Name>Name</Name>
563 <Level>0</Level>
564 </Escalation>
565 <ScheduledForResubmission>false</ScheduledForResubmission>
566 <Resubmission xsi:type="TTicketResubmission_V1">
567 <Subject>Subject</Subject>
568 <Content>Content</Content>
569 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
570 <Due>Pending</Due>
571 </Resubmission>
572 <PlainDescription>PlainDescription</PlainDescription>
573 </Ticket>
574 <ResultCode>0</ResultCode>
575 <ResultMessage>ResultMessage</ResultMessage>
576 </TGetTicketResponse_V3>
577 </GetTicket>
578 </ACMP>
579 </ICQL>}}}
580 {{/apimacro}}
581
582 {{apimacro title="GetTicket Request V4"}}
583 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
584 <ACMP>
585 <GetTicket ActionType="Request" version="4">
586 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
587 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
588 </TGetTicketRequest_V4>
589 </GetTicket>
590 </ACMP>
591 </ICQL>}}}
592 {{/apimacro}}
593
594 {{apimacro title="GetTicket Response V4"}}
595 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
596 <ACMP>
597 <GetTicket ActionType="Response" version="4">
598 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
599 <Ticket xsi:type="TTicket_V3">
600 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
601 <IntTicketId>0</IntTicketId>
602 <Requester xsi:type="TContactInfo_V1">
603 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
604 <Name>Name</Name>
605 <FamilyName>FamilyName</FamilyName>
606 <FullName>FullName</FullName>
607 <Email>Email</Email>
608 <HasPhoneNumber>false</HasPhoneNumber>
609 <HasDeleteFlag>false</HasDeleteFlag>
610 <IsUser>false</IsUser>
611 </Requester>
612 <Title>Title</Title>
613 <HtmlDescription>HtmlDescription</HtmlDescription>
614 <Assignee xsi:type="TAssigneeInfo_V1">
615 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
616 <Name>Name</Name>
617 <AssigneeIsGroup>false</AssigneeIsGroup>
618 <Roles/>
619 </Assignee>
620 <Creator xsi:type="TContactInfo_V1">
621 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
622 <Name>Name</Name>
623 <FamilyName>FamilyName</FamilyName>
624 <FullName>FullName</FullName>
625 <Email>Email</Email>
626 <HasPhoneNumber>false</HasPhoneNumber>
627 <HasDeleteFlag>false</HasDeleteFlag>
628 <IsUser>false</IsUser>
629 </Creator>
630 <CreatorType>tcACMPUser</CreatorType>
631 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
632 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
633 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
634 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
635 <PriorityId>0</PriorityId>
636 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
637 <ResolutionId>ResolutionId</ResolutionId>
638 <Keywords>Keywords</Keywords>
639 <CustomFieldValues>
640 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
641 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
642 <Value>Value</Value>
643 </TCustomFieldValue_V1>
644 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
645 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
646 <Value>Value</Value>
647 </TCustomFieldValue_V1>
648 </CustomFieldValues>
649 <Escalation xsi:type="TTicketEscalation_V1">
650 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
651 <Name>Name</Name>
652 <Level>0</Level>
653 </Escalation>
654 <ScheduledForResubmission>false</ScheduledForResubmission>
655 <Resubmission xsi:type="TTicketResubmission_V1">
656 <Subject>Subject</Subject>
657 <Content>Content</Content>
658 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
659 <Due>Pending</Due>
660 </Resubmission>
661 <PlainDescription>PlainDescription</PlainDescription>
662 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
663 </Ticket>
664 <ResultCode>0</ResultCode>
665 <ResultMessage>ResultMessage</ResultMessage>
666 </TGetTicketResponse_V4>
667 </GetTicket>
668 </ACMP>
669 </ICQL>}}}
670 {{/apimacro}}
671
672 Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben.
673
674 Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String.
675
676 Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall der Standardwert eines Booleans "false" beinhaltet.
677
678 {{apimacro title="GetTicket Request V5"}}
679 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
680 <ACMP>
681 <GetTicket ActionType="Request" version="5">
682 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
683 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
684 </TGetTicketRequest_V5>
685 </GetTicket>
686 </ACMP>
687 </ICQL>}}}
688 {{/apimacro}}
689
690 {{apimacro title="GetTicket Response V5"}}
691 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
692 <ACMP>
693 <GetTicket ActionType="Response" version="5">
694 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
695 <Ticket xsi:type="TTicket_V4">
696 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
697 <IntTicketId>0</IntTicketId>
698 <Requester xsi:type="TContactInfo_V1">
699 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
700 <Name>Name</Name>
701 <FamilyName>FamilyName</FamilyName>
702 <FullName>FullName</FullName>
703 <Email>Email</Email>
704 <HasPhoneNumber>true</HasPhoneNumber>
705 <HasDeleteFlag>false</HasDeleteFlag>
706 <IsUser>false</IsUser>
707 </Requester>
708 <Title>Title</Title>
709 <HtmlDescription>HtmlDescription</HtmlDescription>
710 <Assignee xsi:type="TAssigneeInfo_V1">
711 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
712 <Name>Name</Name>
713 <AssigneeIsGroup>false</AssigneeIsGroup>
714 <Roles/>
715 </Assignee>
716 <Creator xsi:type="TContactInfo_V1">
717 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
718 <Name>Name</Name>
719 <FamilyName>FamilyName</FamilyName>
720 <FullName>FullName</FullName>
721 <Email>Email</Email>
722 <HasPhoneNumber>true</HasPhoneNumber>
723 <HasDeleteFlag>false</HasDeleteFlag>
724 <IsUser>false</IsUser>
725 </Creator>
726 <CreatorType>tcACMPUser</CreatorType>
727 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
728 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
729 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
730 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
731 <PriorityId>0</PriorityId>
732 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
733 <ResolutionId>ResolutionId</ResolutionId>
734 <Keywords>Keywords</Keywords>
735 <CustomFieldValues>
736 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
737 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
738 <Value>Value</Value>
739 </TCustomFieldValue_V1>
740 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
741 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
742 <Value>Value</Value>
743 </TCustomFieldValue_V1>
744 </CustomFieldValues>
745 <Escalation xsi:type="TTicketEscalation_V1">
746 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
747 <Name>Name</Name>
748 <Level>0</Level>
749 </Escalation>
750 <ScheduledForResubmission>false</ScheduledForResubmission>
751 <Resubmission xsi:type="TTicketResubmission_V1">
752 <Subject>Subject</Subject>
753 <Content>Content</Content>
754 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
755 <Due>Pending</Due>
756 </Resubmission>
757 <PlainDescription>PlainDescription</PlainDescription>
758 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
759 <TotalTicketCosts>0</TotalTicketCosts>
760 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
761 </Ticket>
762 <ResultCode>0</ResultCode>
763 <ResultMessage>ResultMessage</ResultMessage>
764 </TGetTicketResponse_V5>
765 </GetTicket>
766 </ACMP>
767 </ICQL>}}}
768 {{/apimacro}}
769
770 = GetTicketFromTemplate =
771
772 Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
773
774 Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
775
776 {{apimacro title="GetTicketFromTemplate Request"}}
777 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
778 <ACMP>
779 <GetTicketFromTemplate ActionType="Request" version="1">
780 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
781 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
782 </TGetTicketFromTemplateRequest_V1>
783 </GetTicketFromTemplate>
784 </ACMP>
785 </ICQL>}}}
786 {{/apimacro}}
787
788 {{apimacro title="GetTicketFromTemplate Response"}}
789 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
790 <ACMP>
791 <GetTicketFromTemplate ActionType="Response" version="1">
792 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
793 <Ticket xsi:type="TTicket_V4">
794 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
795 <IntTicketId>0</IntTicketId>
796 <Requester xsi:type="TContactInfo_V1">
797 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
798 <Name>Name</Name>
799 <FamilyName>FamilyName</FamilyName>
800 <FullName>FullName</FullName>
801 <Email>Email</Email>
802 <HasPhoneNumber>true</HasPhoneNumber>
803 <HasDeleteFlag>false</HasDeleteFlag>
804 <IsUser>false</IsUser>
805 </Requester>
806 <Title>Title</Title>
807 <HtmlDescription>HtmlDescription</HtmlDescription>
808 <Assignee xsi:type="TAssigneeInfo_V1">
809 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
810 <Name>Name</Name>
811 <AssigneeIsGroup>false</AssigneeIsGroup>
812 <Roles/>
813 </Assignee>
814 <Creator xsi:type="TContactInfo_V1">
815 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
816 <Name>Name</Name>
817 <FamilyName>FamilyName</FamilyName>
818 <FullName>FullName</FullName>
819 <Email>Email</Email>
820 <HasPhoneNumber>true</HasPhoneNumber>
821 <HasDeleteFlag>false</HasDeleteFlag>
822 <IsUser>false</IsUser>
823 </Creator>
824 <CreatorType>tcACMPUser</CreatorType>
825 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
826 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
827 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
828 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
829 <PriorityId>0</PriorityId>
830 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
831 <ResolutionId>ResolutionId</ResolutionId>
832 <Keywords>Keywords</Keywords>
833 <CustomFieldValues>
834 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
835 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
836 <Value>Value</Value>
837 </TCustomFieldValue_V1>
838 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
839 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
840 <Value>Value</Value>
841 </TCustomFieldValue_V1>
842 </CustomFieldValues>
843 <Escalation xsi:type="TTicketEscalation_V1">
844 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
845 <Name>Name</Name>
846 <Level>0</Level>
847 </Escalation>
848 <ScheduledForResubmission>false</ScheduledForResubmission>
849 <Resubmission xsi:type="TTicketResubmission_V1">
850 <Subject>Subject</Subject>
851 <Content>Content</Content>
852 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
853 <Due>Pending</Due>
854 </Resubmission>
855 <PlainDescription>PlainDescription</PlainDescription>
856 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
857 <TotalTicketCosts>0</TotalTicketCosts>
858 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
859 </Ticket>
860 <ResultCode>0</ResultCode>
861 <ResultMessage>ResultMessage</ResultMessage>
862 </TGetTicketFromTemplateResponse_V1>
863 </GetTicketFromTemplate>
864 </ACMP>
865 </ICQL>}}}
866 {{/apimacro}}
867
868 = GetTicketAttachments =
869
870 {{apimacro title="GetTicketAttachments Request"}}
871 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
872 <ACMP>
873 <GetTicketAttachments ActionType="Request" version="1">
874 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
875 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
876 </TGetTicketAttachmentsRequest_V1>
877 </GetTicketAttachments>
878 </ACMP>
879 </ICQL>}}}
880 {{/apimacro}}
881
882 {{apimacro title="GetTicketAttachments Response"}}
883 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
884 <ACMP>
885 <GetTicketAttachments ActionType="Response" version="1">
886 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
887 <AttachmentList>
888 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
889 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
890 <Name>Name</Name>
891 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
892 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
893 <ContentId>ContentId</ContentId>
894 <ItemKind>aiHDQuery</ItemKind>
895 <FileName>FileName</FileName>
896 <FileSize>0</FileSize>
897 <Description>Description</Description>
898 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
899 <IsVisibleForWeb>false</IsVisibleForWeb>
900 </TTicketAttachment_V1>
901 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
902 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
903 <Name>Name</Name>
904 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
905 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
906 <ContentId>ContentId</ContentId>
907 <ItemKind>aiHDQuery</ItemKind>
908 <FileName>FileName</FileName>
909 <FileSize>0</FileSize>
910 <Description>Description</Description>
911 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
912 <IsVisibleForWeb>false</IsVisibleForWeb>
913 </TTicketAttachment_V1>
914 </AttachmentList>
915 <ResultCode>0</ResultCode>
916 <ResultMessage>ResultMessage</ResultMessage>
917 </TGetTicketAttachmentsResponse_V1>
918 </GetTicketAttachments>
919 </ACMP>
920 </ICQL>}}}
921 {{/apimacro}}
922
923 = GetTicketAttachment =
924
925 {{apimacro title="GetTicketAttachment Request"}}
926 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
927 <ACMP>
928 <GetTicketAttachment ActionType="Request" version="1">
929 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
930 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
931 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
932 </TGetTicketAttachmentRequest_V1>
933 </GetTicketAttachment>
934 </ACMP>
935 </ICQL>}}}
936 {{/apimacro}}
937
938 {{apimacro title="GetTicketAttachment Response"}}
939 {{{LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
940 <ACMP>
941 <GetTicketAttachment ActionType="Response" version="1">
942 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
943 <TicketAttachment xsi:type="TTicketAttachment_V1">
944 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
945 <Name>Name</Name>
946 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
947 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
948 <ContentId>ContentId</ContentId>
949 <ItemKind>aiHDQuery</ItemKind>
950 <FileName>FileName</FileName>
951 <FileSize>0</FileSize>
952 <Description>Description</Description>
953 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
954 <IsVisibleForWeb>true</IsVisibleForWeb>
955 </TicketAttachment>
956 <ResultCode>0</ResultCode>
957 <ResultMessage>ResultMessage</ResultMessage>
958 </TGetTicketAttachmentResponse_V1>
959 </GetTicketAttachment>
960 </ACMP>
961 </ICQL>}}}
962 {{/apimacro}}
963
964 = SaveTicketAttachments =
965
966 Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
967
968 Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
969
970 {{apimacro title="SaveTicketAttachments Request"}}
971 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
972 <ACMP>
973 <SaveTicketAttachments ActionType="Request" version="1">
974 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
975 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
976 <Attachments>
977 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
978 <! Mandatory >
979 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
980 <! Mandatory >
981 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
982 <Name>Name</Name>
983 <ContentId>ContentId</ContentId>
984 <FileName>FileName</FileName>
985 <Description>Description</Description>
986 <IsVisibleForWeb>true</IsVisibleForWeb>
987 </TTicketAttachment_V1>
988 </Attachments>
989 </TSaveTicketAttachmentsRequest_V1>
990 </SaveTicketAttachments>
991 </ACMP>
992 </ICQL>}}}
993 {{/apimacro}}
994
995 {{apimacro title="GetTicketAttachments Response"}}
996 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
997 <ACMP>
998 <SaveTicketAttachments ActionType="Response" version="1">
999 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1000 <ResultCode>0</ResultCode>
1001 <ResultMessage>ResultMessage</ResultMessage>
1002 </TSaveTicketAttachmentsResponse_V1>
1003 </SaveTicketAttachments>
1004 </ACMP>
1005 </ICQL>}}}
1006 {{/apimacro}}
1007
1008 = GetTicketComments =
1009
1010 {{apimacro title="GetTicketComments Request"}}
1011 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
1012 <ACMP>
1013 <GetTicketComments ActionType="Request" version="1">
1014 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1015 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1016 </TGetTicketCommentsRequest_V1>
1017 </GetTicketComments>
1018 </ACMP>
1019 </ICQL>}}}
1020 {{/apimacro}}
1021
1022 {{apimacro title="GetTicketComments Response"}}
1023 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1024 <ACMP>
1025 <GetTicketComments ActionType="Response" version="1">
1026 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1027 <Comments>
1028 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1029 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1030 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1031 <Creator/>
1032 <HtmlComment>HtmlComment</HtmlComment>
1033 <PlainComment>PlainComment</PlainComment>
1034 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1035 <IsExternal>false</IsExternal>
1036 <ExternalMail>ExternalMail</ExternalMail>
1037 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1038 <ExternalCC>ExternalCC</ExternalCC>
1039 <IsPublic>false</IsPublic>
1040 <PublicRecipient>PublicRecipient</PublicRecipient>
1041 <PublicCC>PublicCC</PublicCC>
1042 <PublicBCC>PublicBCC</PublicBCC>
1043 <SignatureHtml>SignatureHtml</SignatureHtml>
1044 <IsVisibleForWeb>false</IsVisibleForWeb>
1045 </TTicketComment_V1>
1046 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1047 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1048 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1049 <Creator/>
1050 <HtmlComment>HtmlComment</HtmlComment>
1051 <PlainComment>PlainComment</PlainComment>
1052 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1053 <IsExternal>false</IsExternal>
1054 <ExternalMail>ExternalMail</ExternalMail>
1055 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1056 <ExternalCC>ExternalCC</ExternalCC>
1057 <IsPublic>false</IsPublic>
1058 <PublicRecipient>PublicRecipient</PublicRecipient>
1059 <PublicCC>PublicCC</PublicCC>
1060 <PublicBCC>PublicBCC</PublicBCC>
1061 <SignatureHtml>SignatureHtml</SignatureHtml>
1062 <IsVisibleForWeb>false</IsVisibleForWeb>
1063 </TTicketComment_V1>
1064 </Comments>
1065 <ResultCode>0</ResultCode>
1066 <ResultMessage>ResultMessage</ResultMessage>
1067 </TGetTicketCommentsResponse_V1>
1068 </GetTicketComments>
1069 </ACMP>
1070 </ICQL>}}}
1071 {{/apimacro}}
1072
1073 = GetTicketComment =
1074
1075 {{apimacro title="GetTicketComment_V1 Request"}}
1076 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1077 <ACMP>
1078 <GetTicketComment ActionType="Request" version="1">
1079 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1080 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1081 <GetPlainText>false</GetPlainText>
1082 </TGetTicketCommentRequest_V1>
1083 </GetTicketComment>
1084 </ACMP>
1085 </ICQL>}}}
1086 {{/apimacro}}
1087
1088 {{apimacro title="GetTicketComment_V1 Response"}}
1089 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1090 <ACMP>
1091 <GetTicketComment ActionType="Response" version="1">
1092 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1093 <Comment xsi:type="TTicketComment_V2">
1094 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1095 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1096 <Creator xsi:type="TContactInfo_V1">
1097 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1098 <Name>Name</Name>
1099 <FamilyName>FamilyName</FamilyName>
1100 <FullName>FullName</FullName>
1101 <Email>Email</Email>
1102 <HasPhoneNumber>false</HasPhoneNumber>
1103 <HasDeleteFlag>false</HasDeleteFlag>
1104 <IsUser>false</IsUser>
1105 </Creator>
1106 <IsPlainText>true</IsPlainText>
1107 <CommentText>CommentText</CommentText>
1108 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1109 <IsExternal>true</IsExternal>
1110 <ExternalMail>ExternalMail</ExternalMail>
1111 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1112 <ExternalCC>ExternalCC</ExternalCC>
1113 <IsPublic>true</IsPublic>
1114 <PublicRecipient>PublicRecipient</PublicRecipient>
1115 <PublicCC>PublicCC</PublicCC>
1116 <PublicBCC>PublicBCC</PublicBCC>
1117 <Signature>Signature</Signature>
1118 <IsVisibleForWeb>true</IsVisibleForWeb>
1119 </Comment>
1120 <ResultCode>0</ResultCode>
1121 <ResultMessage>ResultMessage</ResultMessage>
1122 </TGetTicketCommentResponse_V1>
1123 </GetTicketComment>
1124 </ACMP>
1125 </ICQL>}}}
1126 {{/apimacro}}
1127
1128 {{apimacro title="GetTicketComment_V2 Request"}}
1129 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1130 <ACMP>
1131 <GetTicketComment ActionType="Request" version="2">
1132 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1133 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1134 <GetPlainText>false</GetPlainText>
1135 </TGetTicketCommentRequest_V2>
1136 </GetTicketComment>
1137 </ACMP>
1138 </ICQL>}}}
1139 {{/apimacro}}
1140
1141 {{apimacro title="GetTicketComment_V2 Response"}}
1142 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1143 <ACMP>
1144 <GetTicketComment ActionType="Response" version="2">
1145 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1146 <Comment xsi:type="TTicketComment_V3">
1147 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1148 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1149 <Creator xsi:type="TContactInfo_V1">
1150 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1151 <Name>Name</Name>
1152 <FamilyName>FamilyName</FamilyName>
1153 <FullName>FullName</FullName>
1154 <Email>Email</Email>
1155 <HasPhoneNumber>false</HasPhoneNumber>
1156 <HasDeleteFlag>false</HasDeleteFlag>
1157 <IsUser>false</IsUser>
1158 </Creator>
1159 <IsPlainText>false</IsPlainText>
1160 <CommentText>CommentText</CommentText>
1161 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1162 <IsExternal>false</IsExternal>
1163 <ExternalMail>ExternalMail</ExternalMail>
1164 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1165 <ExternalCC>ExternalCC</ExternalCC>
1166 <IsPublic>false</IsPublic>
1167 <PublicRecipient>PublicRecipient</PublicRecipient>
1168 <PublicCC>PublicCC</PublicCC>
1169 <PublicBCC>PublicBCC</PublicBCC>
1170 <Signature>Signature</Signature>
1171 <IsVisibleForWeb>true</IsVisibleForWeb>
1172 <AttachmentLinks>
1173 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1174 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1175 <Name>Name</Name>
1176 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1177 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1178 <ContentId>ContentId</ContentId>
1179 <ItemKind>aiHDQuery</ItemKind>
1180 <FileName>FileName</FileName>
1181 <FileSize>0</FileSize>
1182 <Description>Description</Description>
1183 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1184 <IsVisibleForWeb>false</IsVisibleForWeb>
1185 </TTicketAttachment_V1>
1186 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1187 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1188 <Name>Name</Name>
1189 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1190 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1191 <ContentId>ContentId</ContentId>
1192 <ItemKind>aiHDQuery</ItemKind>
1193 <FileName>FileName</FileName>
1194 <FileSize>0</FileSize>
1195 <Description>Description</Description>
1196 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1197 <IsVisibleForWeb>false</IsVisibleForWeb>
1198 </TTicketAttachment_V1>
1199 </AttachmentLinks>
1200 </Comment>
1201 <ResultCode>0</ResultCode>
1202 <ResultMessage>ResultMessage</ResultMessage>
1203 </TGetTicketCommentResponse_V2>
1204 </GetTicketComment>
1205 </ACMP>
1206 </ICQL>}}}
1207 {{/apimacro}}
1208
1209 = SaveTicketComment =
1210
1211 Folgende Eigenschaften werden vom ACMP Server ignoriert:
1212
1213 * Creator
1214 * CreationDate
1215 * IsExternal
1216 * ExternalMail
1217 * ExternalRecipient
1218 * ExternalCC
1219 * Signature
1220
1221 {{apimacro title="SaveTicketComment_V1 Request"}}
1222 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1223 <ACMP>
1224 <SaveTicketComment ActionType="Request" version="1">
1225 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1226 <Comment xsi:type="TTicketComment_V2">
1227 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1228 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1229 <IsPlainText>false</IsPlainText>
1230 <! HTML Text or Plaintext >
1231 <CommentText>CommentText</CommentText>
1232 <IsPublic>false</IsPublic>
1233 <PublicRecipient>PublicRecipient</PublicRecipient>
1234 <PublicCC>PublicCC</PublicCC>
1235 <PublicBCC>PublicBCC</PublicBCC>
1236 <IsVisibleForWeb>true</IsVisibleForWeb>
1237 </Comment>
1238 </TSaveTicketCommentRequest_V1>
1239 </SaveTicketComment>
1240 </ACMP>
1241 </ICQL>}}}
1242 {{/apimacro}}
1243
1244 {{apimacro title="SaveTicketComment_V1 Response"}}
1245 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1246 <ACMP>
1247 <SaveTicketComment ActionType="Response" version="1">
1248 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1249 <ResultCode>0</ResultCode>
1250 <ResultMessage>ResultMessage</ResultMessage>
1251 </TSaveTicketCommentResponse_V1>
1252 </SaveTicketComment>
1253 </ACMP>
1254 </ICQL>}}}
1255 {{/apimacro}}
1256
1257 {{apimacro title="SaveTicketComment_V2 Request"}}
1258 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1259 <ACMP>
1260 <SaveTicketComment ActionType="Request" version="2">
1261 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1262 <Comment xsi:type="TTicketComment_V3">
1263 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1264 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1265 <IsPlainText>false</IsPlainText>
1266 <! HTML Text or Plaintext >
1267 <CommentText>CommentText</CommentText>
1268 <IsPublic>false</IsPublic>
1269 <PublicRecipient>PublicRecipient</PublicRecipient>
1270 <PublicCC>PublicCC</PublicCC>
1271 <PublicBCC>PublicBCC</PublicBCC>
1272 <IsVisibleForWeb>true</IsVisibleForWeb>
1273 <AttachmentLinks>
1274 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1275 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1276 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1277 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1278 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1279 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1280 </TTicketAttachment_V1>
1281 </AttachmentLinks>
1282 </Comment>
1283 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1284 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1285 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1286 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1287 <Description>Description</Description>
1288 <Executor xsi:type="TContactInfo_V1">
1289 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1290 </Executor>
1291 </WorkingTime>
1292 </TSaveTicketCommentRequest_V2>
1293 </SaveTicketComment>
1294 </ACMP>
1295 </ICQL>}}}
1296 {{/apimacro}}
1297
1298 {{apimacro title="SaveTicketComment_V2 Response"}}
1299 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1300 <ACMP>
1301 <SaveTicketComment ActionType="Response" version="2">
1302 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1303 <ResultCode>0</ResultCode>
1304 <ResultMessage>ResultMessage</ResultMessage>
1305 </TSaveTicketCommentResponse_V2>
1306 </SaveTicketComment>
1307 </ACMP>
1308 </ICQL>}}}
1309 {{/apimacro}}
1310
1311 = GetCommentListOfTicket =
1312
1313 {{apimacro title="GetCommentListOfTicket Request"}}
1314 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1315 <ACMP>
1316 <GetCommentListOfTicket ActionType="Request" version="1">
1317 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1318 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1319 </TGetCommentListOfTicketRequest_V1>
1320 </GetCommentListOfTicket>
1321 </ACMP>
1322 </ICQL>}}}
1323 {{/apimacro}}
1324
1325 {{apimacro title="GetCommentListOfTicket Response"}}
1326 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1327 <ACMP>
1328 <GetCommentListOfTicket ActionType="Response" version="1">
1329 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1330 <Comments>
1331 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1332 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1333 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1334 <PreviewText>PreviewText</PreviewText>
1335 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1336 <Creator xsi:type="TContactInfo_V1">
1337 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1338 <Name>Name</Name>
1339 <FamilyName>FamilyName</FamilyName>
1340 <FullName>FullName</FullName>
1341 <Email>Email</Email>
1342 <HasPhoneNumber>false</HasPhoneNumber>
1343 <HasDeleteFlag>false</HasDeleteFlag>
1344 <IsUser>false</IsUser>
1345 </Creator>
1346 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1347 <IsExternal>false</IsExternal>
1348 <IsPublic>false</IsPublic>
1349 <IsVisibleForWeb>false</IsVisibleForWeb>
1350 </TTicketCommentInfo_V1>
1351 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1352 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1353 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1354 <PreviewText>PreviewText</PreviewText>
1355 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1356 <Creator xsi:type="TContactInfo_V1">
1357 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1358 <Name>Name</Name>
1359 <FamilyName>FamilyName</FamilyName>
1360 <FullName>FullName</FullName>
1361 <Email>Email</Email>
1362 <HasPhoneNumber>false</HasPhoneNumber>
1363 <HasDeleteFlag>false</HasDeleteFlag>
1364 <IsUser>false</IsUser>
1365 </Creator>
1366 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1367 <IsExternal>false</IsExternal>
1368 <IsPublic>false</IsPublic>
1369 <IsVisibleForWeb>false</IsVisibleForWeb>
1370 </TTicketCommentInfo_V1>
1371 </Comments>
1372 <ResultCode>0</ResultCode>
1373 <ResultMessage>ResultMessage</ResultMessage>
1374 </TGetCommentListOfTicketResponse_V1>
1375 </GetCommentListOfTicket>
1376 </ACMP>
1377 </ICQL>}}}
1378 {{/apimacro}}
1379
1380 = GetTicketCategoryList =
1381
1382 {{apimacro title="GetTicketCategory Request"}}
1383 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1384 <ACMP>
1385 <GetTicketCategoryList ActionType="Request" version="1">
1386 <TGetTicketCategoryListRequest_V1/>
1387 </GetTicketCategoryList>
1388 </ACMP>
1389 </ICQL>}}}
1390 {{/apimacro}}
1391
1392 {{apimacro title="GetTicketCategory Response"}}
1393 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1394 <ACMP>
1395 <GetTicketCategoryList ActionType="Response" version="1">
1396 <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1397 <Categories>
1398 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1399 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1400 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1401 <Caption_EN>Caption_EN</Caption_EN>
1402 <Caption_DE>Caption_DE</Caption_DE>
1403 </TTicketCategory_V1>
1404 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1405 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1406 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1407 <Caption_EN>Caption_EN</Caption_EN>
1408 <Caption_DE>Caption_DE</Caption_DE>
1409 </TTicketCategory_V1>
1410 </Categories>
1411 <ResultCode>0</ResultCode>
1412 <ResultMessage>ResultMessage</ResultMessage>
1413 </TGetTicketCategoryListResponse_V1>
1414 </GetTicketCategoryList>
1415 </ACMP>
1416 </ICQL>}}}
1417 {{/apimacro}}
1418
1419 = GetTicketResolutionList =
1420
1421 {{apimacro title="GetTicketResolutionList Request"}}
1422 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1423 <ACMP>
1424 <GetTicketResolutionList ActionType="Request" version="1">
1425 <TGetTicketResolutionListRequest_V1/>
1426 </GetTicketResolutionList>
1427 </ACMP>
1428 </ICQL>}}}
1429 {{/apimacro}}
1430
1431 {{apimacro title="GetTicketResolutionList Response"}}
1432 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1433 <ACMP>
1434 <GetTicketResolutionList ActionType="Response" version="1">
1435 <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1436 <Resolutions>
1437 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1438 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1439 <Quantifier>0</Quantifier>
1440 <Caption_EN>Caption_EN</Caption_EN>
1441 <Caption_DE>Caption_DE</Caption_DE>
1442 <IsDeleted>false</IsDeleted>
1443 <IsDefaultResolution>false</IsDefaultResolution>
1444 </TTicketResolution_V1>
1445 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1446 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1447 <Quantifier>0</Quantifier>
1448 <Caption_EN>Caption_EN</Caption_EN>
1449 <Caption_DE>Caption_DE</Caption_DE>
1450 <IsDeleted>false</IsDeleted>
1451 <IsDefaultResolution>false</IsDefaultResolution>
1452 </TTicketResolution_V1>
1453 </Resolutions>
1454 <ResultCode>0</ResultCode>
1455 <ResultMessage>ResultMessage</ResultMessage>
1456 </TGetTicketResolutionListResponse_V1>
1457 </GetTicketResolutionList>
1458 </ACMP>
1459 </ICQL>}}}
1460 {{/apimacro}}
1461
1462 = GetTicketListByQuery =
1463
1464 {{apimacro title="GetTicketListByQuery Request"}}
1465 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1466 <ACMP>
1467 <GetTicketListByQuery ActionType="Request" version="1">
1468 <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1469 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1470 </TGetTicketListByQueryRequest_V1>
1471 </GetTicketListByQuery>
1472 </ACMP>
1473 </ICQL>}}}
1474 {{/apimacro}}
1475
1476 {{apimacro title="GetTicketListByQuery Response"}}
1477 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1478 <ACMP>
1479 <GetTicketListByQuery ActionType="Response" version="1">
1480 <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1481 <TicketList>
1482 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1483 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1484 <IntTicketId>0</IntTicketId>
1485 <Title>Title</Title>
1486 <State xsi:type="TTicketState_V1">
1487 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1488 <Caption_de>Caption_de</Caption_de>
1489 <Caption_en>Caption_en</Caption_en>
1490 <StateOrder>0</StateOrder>
1491 </State>
1492 <ReadState>trsNew</ReadState>
1493 <EscalationLevel>0</EscalationLevel>
1494 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1495 <Assignee xsi:type="TContactInfo_V1">
1496 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1497 <Name>Name</Name>
1498 <FamilyName>FamilyName</FamilyName>
1499 <FullName>FullName</FullName>
1500 <Email>Email</Email>
1501 <HasPhoneNumber>false</HasPhoneNumber>
1502 <HasDeleteFlag>false</HasDeleteFlag>
1503 <IsUser>false</IsUser>
1504 </Assignee>
1505 <Contact xsi:type="TContactInfo_V1">
1506 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1507 <Name>Name</Name>
1508 <FamilyName>FamilyName</FamilyName>
1509 <FullName>FullName</FullName>
1510 <Email>Email</Email>
1511 <HasPhoneNumber>false</HasPhoneNumber>
1512 <HasDeleteFlag>false</HasDeleteFlag>
1513 <IsUser>false</IsUser>
1514 </Contact>
1515 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1516 </TTicketInfo_V1>
1517 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1518 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1519 <IntTicketId>0</IntTicketId>
1520 <Title>Title</Title>
1521 <State xsi:type="TTicketState_V1">
1522 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1523 <Caption_de>Caption_de</Caption_de>
1524 <Caption_en>Caption_en</Caption_en>
1525 <StateOrder>0</StateOrder>
1526 </State>
1527 <ReadState>trsNew</ReadState>
1528 <EscalationLevel>0</EscalationLevel>
1529 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1530 <Assignee xsi:type="TContactInfo_V1">
1531 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1532 <Name>Name</Name>
1533 <FamilyName>FamilyName</FamilyName>
1534 <FullName>FullName</FullName>
1535 <Email>Email</Email>
1536 <HasPhoneNumber>false</HasPhoneNumber>
1537 <HasDeleteFlag>false</HasDeleteFlag>
1538 <IsUser>false</IsUser>
1539 </Assignee>
1540 <Contact xsi:type="TContactInfo_V1">
1541 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1542 <Name>Name</Name>
1543 <FamilyName>FamilyName</FamilyName>
1544 <FullName>FullName</FullName>
1545 <Email>Email</Email>
1546 <HasPhoneNumber>false</HasPhoneNumber>
1547 <HasDeleteFlag>false</HasDeleteFlag>
1548 <IsUser>false</IsUser>
1549 </Contact>
1550 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1551 </TTicketInfo_V1>
1552 </TicketList>
1553 <ResultCode>0</ResultCode>
1554 <ResultMessage>ResultMessage</ResultMessage>
1555 </TGetTicketListByQueryResponse_V1>
1556 </GetTicketListByQuery>
1557 </ACMP>
1558 </ICQL>}}}
1559 {{/apimacro}}
1560
1561 {{apimacro title="GetTicketListByQuery Request V2"}}
1562 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1563 <ACMP>
1564 <GetTicketListByQuery ActionType="Request" version="2">
1565 <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1566 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1567 </TGetTicketListByQueryRequest_V2>
1568 </GetTicketListByQuery>
1569 </ACMP>
1570 </ICQL>}}}
1571 {{/apimacro}}
1572
1573 {{apimacro title="GetTicketListByQuery Response V2"}}
1574 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1575 <ACMP>
1576 <GetTicketListByQuery ActionType="Response" version="2">
1577 <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1578 <TicketList>
1579 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1580 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1581 <IntTicketId>0</IntTicketId>
1582 <Title>Title</Title>
1583 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1584 <ReadState>trsNew</ReadState>
1585 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1586 <EscalationLevel>0</EscalationLevel>
1587 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1588 <Assignee xsi:type="TAssigneeInfo_V1">
1589 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1590 <Name>Name</Name>
1591 <AssigneeIsGroup>false</AssigneeIsGroup>
1592 <Roles/>
1593 </Assignee>
1594 <Contact xsi:type="TContactInfo_V1">
1595 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1596 <Name>Name</Name>
1597 <FamilyName>FamilyName</FamilyName>
1598 <FullName>FullName</FullName>
1599 <Email>Email</Email>
1600 <HasPhoneNumber>false</HasPhoneNumber>
1601 <HasDeleteFlag>false</HasDeleteFlag>
1602 <IsUser>false</IsUser>
1603 </Contact>
1604 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1605 </TTicketInfo_V2>
1606 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1607 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1608 <IntTicketId>0</IntTicketId>
1609 <Title>Title</Title>
1610 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1611 <ReadState>trsNew</ReadState>
1612 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1613 <EscalationLevel>0</EscalationLevel>
1614 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1615 <Assignee xsi:type="TAssigneeInfo_V1">
1616 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1617 <Name>Name</Name>
1618 <AssigneeIsGroup>false</AssigneeIsGroup>
1619 <Roles/>
1620 </Assignee>
1621 <Contact xsi:type="TContactInfo_V1">
1622 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1623 <Name>Name</Name>
1624 <FamilyName>FamilyName</FamilyName>
1625 <FullName>FullName</FullName>
1626 <Email>Email</Email>
1627 <HasPhoneNumber>false</HasPhoneNumber>
1628 <HasDeleteFlag>false</HasDeleteFlag>
1629 <IsUser>false</IsUser>
1630 </Contact>
1631 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1632 </TTicketInfo_V2>
1633 </TicketList>
1634 <ResultCode>0</ResultCode>
1635 <ResultMessage>ResultMessage</ResultMessage>
1636 </TGetTicketListByQueryResponse_V2>
1637 </GetTicketListByQuery>
1638 </ACMP>
1639 </ICQL>}}}
1640 {{/apimacro}}
1641
1642 = GetTicketList =
1643
1644 {{apimacro title="GetTicketList Request"}}
1645 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1646 <ACMP>
1647 <GetTicketList ActionType="Request" version="1">
1648 <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1649 <! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
1650 <FilterText>FilterText</FilterText>
1651 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1652 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1653 <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1654 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1655 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1656 <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1657 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1658 </TGetTicketListRequest_V1>
1659 </GetTicketList>
1660 </ACMP>
1661 </ICQL>}}}
1662 {{/apimacro}}
1663
1664 {{apimacro title="GetTicketList Response"}}
1665 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1666 <ACMP>
1667 <GetTicketList ActionType="Response" version="1">
1668 <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1669 <Tickets>
1670 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1671 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1672 <IntTicketId>0</IntTicketId>
1673 <Title>Title</Title>
1674 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1675 <ReadState>trsNew</ReadState>
1676 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1677 <EscalationLevel>0</EscalationLevel>
1678 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1679 <Assignee xsi:type="TAssigneeInfo_V1">
1680 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1681 <Name>Name</Name>
1682 <AssigneeIsGroup>false</AssigneeIsGroup>
1683 <Roles/>
1684 </Assignee>
1685 <Contact xsi:type="TContactInfo_V1">
1686 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1687 <Name>Name</Name>
1688 <FamilyName>FamilyName</FamilyName>
1689 <FullName>FullName</FullName>
1690 <Email>Email</Email>
1691 <HasPhoneNumber>false</HasPhoneNumber>
1692 <HasDeleteFlag>false</HasDeleteFlag>
1693 <IsUser>false</IsUser>
1694 </Contact>
1695 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1696 </TTicketInfo_V2>
1697 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1698 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1699 <IntTicketId>0</IntTicketId>
1700 <Title>Title</Title>
1701 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1702 <ReadState>trsNew</ReadState>
1703 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1704 <EscalationLevel>0</EscalationLevel>
1705 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1706 <Assignee xsi:type="TAssigneeInfo_V1">
1707 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1708 <Name>Name</Name>
1709 <AssigneeIsGroup>false</AssigneeIsGroup>
1710 <Roles/>
1711 </Assignee>
1712 <Contact xsi:type="TContactInfo_V1">
1713 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1714 <Name>Name</Name>
1715 <FamilyName>FamilyName</FamilyName>
1716 <FullName>FullName</FullName>
1717 <Email>Email</Email>
1718 <HasPhoneNumber>false</HasPhoneNumber>
1719 <HasDeleteFlag>false</HasDeleteFlag>
1720 <IsUser>false</IsUser>
1721 </Contact>
1722 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1723 </TTicketInfo_V2>
1724 </Tickets>
1725 <Version>Version</Version>
1726 <ResultCode>0</ResultCode>
1727 <ResultMessage>ResultMessage</ResultMessage>
1728 </TGetTicketListResponse_V1>
1729 </GetTicketList>
1730 </ACMP>
1731 </ICQL>}}}
1732 {{/apimacro}}
1733
1734 = GetTicketListOfAsset =
1735
1736 {{apimacro title="GetTicketListOfAsset Request"}}
1737 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1738 <ACMP>
1739 <GetTicketListOfAsset ActionType="Request" version="1">
1740 <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1741 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1742 </TGetTicketListOfAssetRequest_V1>
1743 </GetTicketListOfAsset>
1744 </ACMP>
1745 </ICQL>}}}
1746 {{/apimacro}}
1747
1748 {{apimacro title="GetTicketListOfAsset Response"}}
1749 {{{<?xml version="1.0" encoding="utf-8"?>
1750 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1751 <ACMP>
1752 <GetTicketListOfAsset ActionType="Response" version="1">
1753 <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1754 <Tickets>
1755 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1756 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1757 <IntTicketId>0</IntTicketId>
1758 <Title>Title</Title>
1759 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1760 <ReadState>trsNew</ReadState>
1761 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1762 <EscalationLevel>0</EscalationLevel>
1763 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1764 <Assignee xsi:type="TAssigneeInfo_V1">
1765 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1766 <Name>Name</Name>
1767 <AssigneeIsGroup>false</AssigneeIsGroup>
1768 <Roles/>
1769 </Assignee>
1770 <Contact xsi:type="TContactInfo_V1">
1771 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1772 <Name>Name</Name>
1773 <FamilyName>FamilyName</FamilyName>
1774 <FullName>FullName</FullName>
1775 <Email>Email</Email>
1776 <HasPhoneNumber>false</HasPhoneNumber>
1777 <HasDeleteFlag>false</HasDeleteFlag>
1778 <IsUser>false</IsUser>
1779 </Contact>
1780 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1781 </TTicketInfo_V2>
1782 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1783 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1784 <IntTicketId>0</IntTicketId>
1785 <Title>Title</Title>
1786 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1787 <ReadState>trsNew</ReadState>
1788 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1789 <EscalationLevel>0</EscalationLevel>
1790 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1791 <Assignee xsi:type="TAssigneeInfo_V1">
1792 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1793 <Name>Name</Name>
1794 <AssigneeIsGroup>false</AssigneeIsGroup>
1795 <Roles/>
1796 </Assignee>
1797 <Contact xsi:type="TContactInfo_V1">
1798 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1799 <Name>Name</Name>
1800 <FamilyName>FamilyName</FamilyName>
1801 <FullName>FullName</FullName>
1802 <Email>Email</Email>
1803 <HasPhoneNumber>false</HasPhoneNumber>
1804 <HasDeleteFlag>false</HasDeleteFlag>
1805 <IsUser>false</IsUser>
1806 </Contact>
1807 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1808 </TTicketInfo_V2>
1809 </Tickets>
1810 <ResultCode>0</ResultCode>
1811 <ResultMessage>ResultMessage</ResultMessage>
1812 </TGetTicketListOfAssetResponse_V1>
1813 </GetTicketListOfAsset>
1814 </ACMP>
1815 </ICQL>}}}
1816 {{/apimacro}}
1817
1818 = GetLinkedTicketsOfTicket =
1819
1820 {{apimacro title="GetLinkedTicketsOfTicket Request"}}
1821 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1822 <ACMP>
1823 <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1824 <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1825 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1826 </TGetLinkedTicketsOfTicketRequest_V1>
1827 </GetLinkedTicketsOfTicket>
1828 </ACMP>
1829 </ICQL>}}}
1830 {{/apimacro}}
1831
1832 {{apimacro title="GetLinkedTicketsOfTicket Response"}}
1833 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1834 <ACMP>
1835 <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1836 <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1837 <Tickets>
1838 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1839 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1840 <IntTicketId>0</IntTicketId>
1841 <Title>Title</Title>
1842 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1843 <ReadState>trsNew</ReadState>
1844 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1845 <EscalationLevel>0</EscalationLevel>
1846 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1847 <Assignee xsi:type="TAssigneeInfo_V1">
1848 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1849 <Name>Name</Name>
1850 <AssigneeIsGroup>false</AssigneeIsGroup>
1851 <Roles/>
1852 </Assignee>
1853 <Contact xsi:type="TContactInfo_V1">
1854 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1855 <Name>Name</Name>
1856 <FamilyName>FamilyName</FamilyName>
1857 <FullName>FullName</FullName>
1858 <Email>Email</Email>
1859 <HasPhoneNumber>false</HasPhoneNumber>
1860 <HasDeleteFlag>false</HasDeleteFlag>
1861 <IsUser>false</IsUser>
1862 </Contact>
1863 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1864 </TTicketInfo_V2>
1865 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1866 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1867 <IntTicketId>0</IntTicketId>
1868 <Title>Title</Title>
1869 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1870 <ReadState>trsNew</ReadState>
1871 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1872 <EscalationLevel>0</EscalationLevel>
1873 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1874 <Assignee xsi:type="TAssigneeInfo_V1">
1875 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1876 <Name>Name</Name>
1877 <AssigneeIsGroup>false</AssigneeIsGroup>
1878 <Roles/>
1879 </Assignee>
1880 <Contact xsi:type="TContactInfo_V1">
1881 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1882 <Name>Name</Name>
1883 <FamilyName>FamilyName</FamilyName>
1884 <FullName>FullName</FullName>
1885 <Email>Email</Email>
1886 <HasPhoneNumber>false</HasPhoneNumber>
1887 <HasDeleteFlag>false</HasDeleteFlag>
1888 <IsUser>false</IsUser>
1889 </Contact>
1890 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1891 </TTicketInfo_V2>
1892 </Tickets>
1893 <ResultCode>0</ResultCode>
1894 <ResultMessage>ResultMessage</ResultMessage>
1895 </TGetLinkedTicketsOfTicketResponse_V1>
1896 </GetLinkedTicketsOfTicket>
1897 </ACMP>
1898 </ICQL>}}}
1899 {{/apimacro}}
1900
1901 = GetHelpdeskSettings =
1902
1903 {{apimacro title="GetHelpdeskSettings Request"}}
1904 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1905 <ACMP>
1906 <GetHelpdeskSettings ActionType="Request" version="1">
1907 <TGetHelpdeskSettingsRequest_V1/>
1908 </GetHelpdeskSettings>
1909 </ACMP>
1910 </ICQL>}}}
1911 {{/apimacro}}
1912
1913 {{apimacro title="GetHelpdeskSettings Response"}}
1914 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1915 <ACMP>
1916 <GetHelpdeskSettings ActionType="Response" version="1">
1917 <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1918 <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1919 <Categories>
1920 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1921 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1922 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1923 <Caption_EN>Caption_EN</Caption_EN>
1924 <Caption_DE>Caption_DE</Caption_DE>
1925 </TTicketCategory_V1>
1926 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1927 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1928 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1929 <Caption_EN>Caption_EN</Caption_EN>
1930 <Caption_DE>Caption_DE</Caption_DE>
1931 </TTicketCategory_V1>
1932 </Categories>
1933 <Impacts>
1934 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1935 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1936 <Caption_DE>Caption_DE</Caption_DE>
1937 <Caption_EN>Caption_EN</Caption_EN>
1938 </TTicketImpact_V1>
1939 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1940 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1941 <Caption_DE>Caption_DE</Caption_DE>
1942 <Caption_EN>Caption_EN</Caption_EN>
1943 </TTicketImpact_V1>
1944 </Impacts>
1945 <States>
1946 <TTicketState_V1 xsi:type="TTicketState_V1">
1947 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1948 <Caption_de>Caption_de</Caption_de>
1949 <Caption_en>Caption_en</Caption_en>
1950 <StateOrder>0</StateOrder>
1951 </TTicketState_V1>
1952 <TTicketState_V1 xsi:type="TTicketState_V1">
1953 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1954 <Caption_de>Caption_de</Caption_de>
1955 <Caption_en>Caption_en</Caption_en>
1956 <StateOrder>0</StateOrder>
1957 </TTicketState_V1>
1958 </States>
1959 <EnableResolution>false</EnableResolution>
1960 <Resolutions>
1961 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1962 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1963 <Quantifier>0</Quantifier>
1964 <Caption_EN>Caption_EN</Caption_EN>
1965 <Caption_DE>Caption_DE</Caption_DE>
1966 <IsDeleted>false</IsDeleted>
1967 <IsDefaultResolution>false</IsDefaultResolution>
1968 </TTicketResolution_V1>
1969 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1970 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1971 <Quantifier>0</Quantifier>
1972 <Caption_EN>Caption_EN</Caption_EN>
1973 <Caption_DE>Caption_DE</Caption_DE>
1974 <IsDeleted>false</IsDeleted>
1975 <IsDefaultResolution>false</IsDefaultResolution>
1976 </TTicketResolution_V1>
1977 </Resolutions>
1978 <Priorities>
1979 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1980 <Priority>0</Priority>
1981 <Caption_DE>Caption_DE</Caption_DE>
1982 <Caption_EN>Caption_EN</Caption_EN>
1983 </TTicketPriority_V1>
1984 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1985 <Priority>0</Priority>
1986 <Caption_DE>Caption_DE</Caption_DE>
1987 <Caption_EN>Caption_EN</Caption_EN>
1988 </TTicketPriority_V1>
1989 </Priorities>
1990 <MaxAttachmentSize>0</MaxAttachmentSize>
1991 <NeedCommentToClose>false</NeedCommentToClose>
1992 <TextModules>
1993 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1994 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1995 <Name>Name</Name>
1996 <Text>Text</Text>
1997 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1998 <Path>Path</Path>
1999 </TTicketTextModule_V1>
2000 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2001 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2002 <Name>Name</Name>
2003 <Text>Text</Text>
2004 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2005 <Path>Path</Path>
2006 </TTicketTextModule_V1>
2007 </TextModules>
2008 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2009 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2010 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2011 </HelpdeskSettings>
2012 <Version>Version</Version>
2013 <ResultCode>0</ResultCode>
2014 <ResultMessage>ResultMessage</ResultMessage>
2015 </TGetHelpdeskSettingsResponse_V1>
2016 </GetHelpdeskSettings>
2017 </ACMP>
2018 </ICQL>}}}
2019 {{/apimacro}}
2020
2021 {{apimacro title="GetHelpdeskSettings Request"}}
2022 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2023 <ACMP>
2024 <GetHelpdeskSettings ActionType="Request" version="2">
2025 <TGetHelpdeskSettingsRequest_V2/>
2026 </GetHelpdeskSettings>
2027 </ACMP>
2028 </ICQL>}}}
2029 {{/apimacro}}
2030
2031 {{apimacro title="GetHelpdeskSettings Response"}}
2032 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2033 <ACMP>
2034 <GetHelpdeskSettings ActionType="Response" version="2">
2035 <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2036 <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2037 <Categories>
2038 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2039 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2040 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2041 <Caption_EN>Caption_EN</Caption_EN>
2042 <Caption_DE>Caption_DE</Caption_DE>
2043 </TTicketCategory_V1>
2044 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2045 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2046 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2047 <Caption_EN>Caption_EN</Caption_EN>
2048 <Caption_DE>Caption_DE</Caption_DE>
2049 </TTicketCategory_V1>
2050 </Categories>
2051 <Impacts>
2052 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2053 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2054 <Caption_DE>Caption_DE</Caption_DE>
2055 <Caption_EN>Caption_EN</Caption_EN>
2056 </TTicketImpact_V1>
2057 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2058 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2059 <Caption_DE>Caption_DE</Caption_DE>
2060 <Caption_EN>Caption_EN</Caption_EN>
2061 </TTicketImpact_V1>
2062 </Impacts>
2063 <States>
2064 <TTicketState_V1 xsi:type="TTicketState_V1">
2065 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2066 <Caption_de>Caption_de</Caption_de>
2067 <Caption_en>Caption_en</Caption_en>
2068 <StateOrder>0</StateOrder>
2069 </TTicketState_V1>
2070 <TTicketState_V1 xsi:type="TTicketState_V1">
2071 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2072 <Caption_de>Caption_de</Caption_de>
2073 <Caption_en>Caption_en</Caption_en>
2074 <StateOrder>0</StateOrder>
2075 </TTicketState_V1>
2076 </States>
2077 <EnableResolution>false</EnableResolution>
2078 <Resolutions>
2079 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2080 <ID>ID</ID>
2081 <Quantifier>0</Quantifier>
2082 <Caption_EN>Caption_EN</Caption_EN>
2083 <Caption_DE>Caption_DE</Caption_DE>
2084 <IsDeleted>false</IsDeleted>
2085 <IsDefaultResolution>false</IsDefaultResolution>
2086 </TTicketResolution_V1>
2087 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2088 <ID>ID</ID>
2089 <Quantifier>0</Quantifier>
2090 <Caption_EN>Caption_EN</Caption_EN>
2091 <Caption_DE>Caption_DE</Caption_DE>
2092 <IsDeleted>false</IsDeleted>
2093 <IsDefaultResolution>false</IsDefaultResolution>
2094 </TTicketResolution_V1>
2095 </Resolutions>
2096 <Priorities>
2097 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2098 <Priority>0</Priority>
2099 <Caption_DE>Caption_DE</Caption_DE>
2100 <Caption_EN>Caption_EN</Caption_EN>
2101 </TTicketPriority_V1>
2102 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2103 <Priority>0</Priority>
2104 <Caption_DE>Caption_DE</Caption_DE>
2105 <Caption_EN>Caption_EN</Caption_EN>
2106 </TTicketPriority_V1>
2107 </Priorities>
2108 <MaxAttachmentSize>0</MaxAttachmentSize>
2109 <NeedCommentToClose>false</NeedCommentToClose>
2110 <TextModules>
2111 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2112 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2113 <Name>Name</Name>
2114 <Text>Text</Text>
2115 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2116 <Path>Path</Path>
2117 <FullPath>FullPath</FullPath>
2118 </TTicketTextModule_V1>
2119 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2120 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2121 <Name>Name</Name>
2122 <Text>Text</Text>
2123 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2124 <Path>Path</Path>
2125 <FullPath>FullPath</FullPath>
2126 </TTicketTextModule_V1>
2127 </TextModules>
2128 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2129 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2130 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2131 <MandatoryCustomFields>
2132 <string>Value 1</string>
2133 <string>Value 2</string>
2134 </MandatoryCustomFields>
2135 <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2136 </HelpdeskSettings>
2137 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2138 <ResultCode>0</ResultCode>
2139 <ResultMessage>ResultMessage</ResultMessage>
2140 </TGetHelpdeskSettingsResponse_V2>
2141 </GetHelpdeskSettings>
2142 </ACMP>
2143 </ICQL>}}}
2144 {{/apimacro}}
2145
2146 = GetAssigneeList =
2147
2148 {{apimacro title="GetAssigneeList Request"}}
2149 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2150 <ACMP>
2151 <GetAssigneeList ActionType="Request" version="1">
2152 <TGetAssigneeListRequest_V1/>
2153 </GetAssigneeList>
2154 </ACMP>
2155 </ICQL>}}}
2156 {{/apimacro}}
2157
2158 {{apimacro title="GetAssigneeList Response"}}
2159 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2160 <ACMP>
2161 <GetAssigneeList ActionType="Response" version="1">
2162 <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2163 <Assignees>
2164 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2165 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2166 <Name>Name</Name>
2167 <AssigneeIsGroup>false</AssigneeIsGroup>
2168 <Roles/>
2169 </TAssigneeInfo_V1>
2170 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2171 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2172 <Name>Name</Name>
2173 <AssigneeIsGroup>false</AssigneeIsGroup>
2174 <Roles/>
2175 </TAssigneeInfo_V1>
2176 </Assignees>
2177 <Version>Version</Version>
2178 <ResultCode>0</ResultCode>
2179 <ResultMessage>ResultMessage</ResultMessage>
2180 </TGetAssigneeListResponse_V1>
2181 </GetAssigneeList>
2182 </ACMP>
2183 </ICQL>}}}
2184 {{/apimacro}}
2185
2186 = SaveReminderOfTicket =
2187
2188 {{apimacro title="SaveReminderOfTicket Request"}}
2189 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2190 <ACMP>
2191 <SaveReminderOfTicket ActionType="Request" version="1">
2192 <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2193 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2194 <Reminder xsi:type="TTicketResubmission_V1">
2195 <Subject>Subject</Subject>
2196 <Content>Content</Content>
2197 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2198 </Reminder>
2199 </TSaveReminderOfTicketRequest_V1>
2200 </SaveReminderOfTicket>
2201 </ACMP>
2202 </ICQL>}}}
2203 {{/apimacro}}
2204
2205 {{apimacro title="SaveReminderOfTicket Response"}}
2206 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2207 <ACMP>
2208 <SaveReminderOfTicket ActionType="Response" version="1">
2209 <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2210 <ResultCode>0</ResultCode>
2211 <ResultMessage>ResultMessage</ResultMessage>
2212 </TSaveReminderOfTicketResponse_V1>
2213 </SaveReminderOfTicket>
2214 </ACMP>
2215 </ICQL>}}}
2216 {{/apimacro}}
2217
2218 = DeleteReminderOfTicket =
2219
2220 {{apimacro title="DeleteReminderOfTicket Request"}}
2221 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2222 <ACMP>
2223 <DeleteReminderOfTicket ActionType="Request" version="1">
2224 <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2225 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2226 </TDeleteReminderOfTicketRequest_V1>
2227 </DeleteReminderOfTicket>
2228 </ACMP>
2229 </ICQL>}}}
2230 {{/apimacro}}
2231
2232 {{apimacro title="DeleteReminderOfTicket Response"}}
2233 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2234 <ACMP>
2235 <DeleteReminderOfTicket ActionType="Response" version="1">
2236 <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2237 <ResultCode>0</ResultCode>
2238 <ResultMessage>ResultMessage</ResultMessage>
2239 </TDeleteReminderOfTicketResponse_V1>
2240 </DeleteReminderOfTicket>
2241 </ACMP>
2242 </ICQL>}}}
2243 {{/apimacro}}
2244
2245 = SaveTicketWorkingTime =
2246
2247 {{apimacro title="SaveTicketWorkingTime Request"}}
2248 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2249 <ACMP>
2250 <SaveTicketWorkingTime ActionType="Request" version="1">
2251 <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2252 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2253 <WorkingTime xsi:type="TTicketWorkingTime_V1">
2254 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2255 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2256 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2257 <Description>Description</Description>
2258 <Executor xsi:type="TContactInfo_V1">
2259 <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2260 </Executor>
2261 </WorkingTime>
2262 </TSaveTicketWorkingTimeRequest_V1>
2263 </SaveTicketWorkingTime>
2264 </ACMP>
2265 </ICQL>}}}
2266 {{/apimacro}}
2267
2268 {{apimacro title="SaveTicketWorkingTime Response"}}
2269 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2270 <ACMP>
2271 <SaveTicketWorkingTime ActionType="Response" version="1">
2272 <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2273 <ResultCode>0</ResultCode>
2274 <ResultMessage>ResultMessage</ResultMessage>
2275 </TSaveTicketWorkingTimeResponse_V1>
2276 </SaveTicketWorkingTime>
2277 </ACMP>
2278 </ICQL>}}}
2279 {{/apimacro}}
2280
2281 = GetTicketWorkingTimeList =
2282
2283 {{apimacro title="GetTicketWorkingTimeList Request"}}
2284 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2285 <ACMP>
2286 <GetTicketWorkingTimeList ActionType="Request" version="1">
2287 <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2288 <TicketId>TicketId</TicketId>
2289 </TGetTicketWorkingTimeListRequest_V1>
2290 </GetTicketWorkingTimeList>
2291 </ACMP>
2292 </ICQL>}}}
2293 {{/apimacro}}
2294
2295 {{apimacro title="GetTicketWorkingTimeList Response"}}
2296 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2297 <ACMP>
2298 <GetTicketWorkingTimeList ActionType="Response" version="1">
2299 <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2300 <WorkingTimeList>
2301 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2302 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2303 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2304 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2305 <Description>Description</Description>
2306 <Executor xsi:type="TContactInfo_V1">
2307 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2308 <Name>Name</Name>
2309 <FamilyName>FamilyName</FamilyName>
2310 <FullName>FullName</FullName>
2311 <Email>Email</Email>
2312 <HasPhoneNumber>false</HasPhoneNumber>
2313 <HasDeleteFlag>false</HasDeleteFlag>
2314 <IsUser>false</IsUser>
2315 </Executor>
2316 <Creator xsi:type="TContactInfo_V1">
2317 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2318 <Name>Name</Name>
2319 <FamilyName>FamilyName</FamilyName>
2320 <FullName>FullName</FullName>
2321 <Email>Email</Email>
2322 <HasPhoneNumber>false</HasPhoneNumber>
2323 <HasDeleteFlag>false</HasDeleteFlag>
2324 <IsUser>false</IsUser>
2325 </Creator>
2326 </TTicketWorkingTime_V1>
2327 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2328 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2329 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2330 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2331 <Description>Description</Description>
2332 <Executor xsi:type="TContactInfo_V1">
2333 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2334 <Name>Name</Name>
2335 <FamilyName>FamilyName</FamilyName>
2336 <FullName>FullName</FullName>
2337 <Email>Email</Email>
2338 <HasPhoneNumber>false</HasPhoneNumber>
2339 <HasDeleteFlag>false</HasDeleteFlag>
2340 <IsUser>false</IsUser>
2341 </Executor>
2342 <Creator xsi:type="TContactInfo_V1">
2343 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2344 <Name>Name</Name>
2345 <FamilyName>FamilyName</FamilyName>
2346 <FullName>FullName</FullName>
2347 <Email>Email</Email>
2348 <HasPhoneNumber>false</HasPhoneNumber>
2349 <HasDeleteFlag>false</HasDeleteFlag>
2350 <IsUser>false</IsUser>
2351 </Creator>
2352 </TTicketWorkingTime_V1>
2353 </WorkingTimeList>
2354 <ResultCode>0</ResultCode>
2355 <ResultMessage>ResultMessage</ResultMessage>
2356 </TGetTicketWorkingTimeListResponse_V1>
2357 </GetTicketWorkingTimeList>
2358 </ACMP>
2359 </ICQL>}}}
2360 {{/apimacro}}
2361
2362 = DeleteTicketWorkingTimeList =
2363
2364 {{apimacro title="DeleteTicketWorkingTimeList Request"}}
2365 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2366 <ACMP>
2367 <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2368 <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2369 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2370 <WorkingTimeIds>
2371 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2372 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2373 </WorkingTimeIds>
2374 </TDeleteTicketWorkingTimeListRequest_V1>
2375 </DeleteTicketWorkingTimeList>
2376 </ACMP>
2377 </ICQL>}}}
2378 {{/apimacro}}
2379
2380 {{apimacro title="DeleteTicketWorkingTimeList Response"}}
2381 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2382 <ACMP>
2383 <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2384 <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2385 <ResultCode>0</ResultCode>
2386 <ResultMessage>ResultMessage</ResultMessage>
2387 </TDeleteTicketWorkingTimeListResponse_V1>
2388 </DeleteTicketWorkingTimeList>
2389 </ACMP>
2390 </ICQL>}}}
2391 {{/apimacro}}
2392
2393 = SaveTicketCosts =
2394
2395 Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2396
2397 Beim Ändern eines Kosten-Einitrages ist nur "Id" Pflichtfeld
2398
2399 UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2400
2401 Amount muss größer als 0 und kleiner gleich 999999 sein.
2402
2403 Category darf nicht länger als 100 Zeichen sein.
2404
2405 Description darf nicht länger als 400 Zeichen sein.
2406
2407 Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2408
2409 {{apimacro title="SaveTicketCosts Request"}}
2410 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2411 <ACMP>
2412 <SaveTicketCosts ActionType="Request" version="1">
2413 <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2414 <TicketCost xsi:type="TTicketCost_V1">
2415 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2416 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2417 <UnitPrice>0</UnitPrice>
2418 <Amount>0</Amount>
2419 <Category>Category</Category>
2420 <Description>Description</Description>
2421 </TicketCost>
2422 </TSaveTicketCostsRequest_V1>
2423 </SaveTicketCosts>
2424 </ACMP>
2425 </ICQL>}}}
2426 {{/apimacro}}
2427
2428 {{apimacro title="SaveTicketCosts Response"}}
2429 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2430 <ACMP>
2431 <SaveTicketCosts ActionType="Response" version="1">
2432 <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2433 <ResultCode>0</ResultCode>
2434 <ResultMessage>ResultMessage</ResultMessage>
2435 </TSaveTicketCostsResponse_V1>
2436 </SaveTicketCosts>
2437 </ACMP>
2438 </ICQL>}}}
2439 {{/apimacro}}
2440
2441 = GetTicketCost =
2442
2443 {{apimacro title="GetTicketCost Request"}}
2444 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2445 <ACMP>
2446 <GetTicketCost ActionType="Request" version="1">
2447 <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2448 <TicketCostId>TicketCostId</TicketCostId>
2449 </TGetTicketCostRequest_V1>
2450 </GetTicketCost>
2451 </ACMP>
2452 </ICQL>}}}
2453 {{/apimacro}}
2454
2455 {{apimacro title="GetTicketCost Response"}}
2456 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2457 <ACMP>
2458 <GetTicketCost ActionType="Response" version="1">
2459 <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2460 <TicketCost xsi:type="TTicketCost_V2">
2461 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2462 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2463 <UnitPrice>0</UnitPrice>
2464 <Amount>0</Amount>
2465 <Category>Category</Category>
2466 <Description>Description</Description>
2467 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2468 <CreatedBy xsi:type="TContactInfo_V1">
2469 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2470 <Name>Name</Name>
2471 <FamilyName>FamilyName</FamilyName>
2472 <FullName>FullName</FullName>
2473 <Email>Email</Email>
2474 <HasPhoneNumber>false</HasPhoneNumber>
2475 <HasDeleteFlag>false</HasDeleteFlag>
2476 <IsUser>false</IsUser>
2477 </CreatedBy>
2478 </TicketCost>
2479 <ResultCode>0</ResultCode>
2480 <ResultMessage>ResultMessage</ResultMessage>
2481 </TGetTicketCostResponse_V1>
2482 </GetTicketCost>
2483 </ACMP>
2484 </ICQL>}}}
2485 {{/apimacro}}
2486
2487 = GetTicketCostList =
2488
2489 {{apimacro title="GetTicketCostList Request"}}
2490 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2491 <ACMP>
2492 <GetTicketCostList ActionType="Request" version="1">
2493 <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2494 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2495 </TGetTicketCostListRequest_V1>
2496 </GetTicketCostList>
2497 </ACMP>
2498 </ICQL>}}}
2499 {{/apimacro}}
2500
2501 {{apimacro title="GetTicketCostList Response"}}
2502 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2503 <ACMP>
2504 <GetTicketCostList ActionType="Response" version="1">
2505 <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2506 <TicketCostList>
2507 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2508 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2509 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2510 <UnitPrice>0</UnitPrice>
2511 <Amount>0</Amount>
2512 <Category>Category</Category>
2513 <Description>Description</Description>
2514 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2515 <CreatedBy xsi:type="TContactInfo_V1">
2516 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2517 <Name>Name</Name>
2518 <FamilyName>FamilyName</FamilyName>
2519 <FullName>FullName</FullName>
2520 <Email>Email</Email>
2521 <HasPhoneNumber>false</HasPhoneNumber>
2522 <HasDeleteFlag>false</HasDeleteFlag>
2523 <IsUser>false</IsUser>
2524 </CreatedBy>
2525 </TTicketCost_V2>
2526 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2527 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2528 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2529 <UnitPrice>0</UnitPrice>
2530 <Amount>0</Amount>
2531 <Category>Category</Category>
2532 <Description>Description</Description>
2533 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2534 <CreatedBy xsi:type="TContactInfo_V1">
2535 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2536 <Name>Name</Name>
2537 <FamilyName>FamilyName</FamilyName>
2538 <FullName>FullName</FullName>
2539 <Email>Email</Email>
2540 <HasPhoneNumber>false</HasPhoneNumber>
2541 <HasDeleteFlag>false</HasDeleteFlag>
2542 <IsUser>false</IsUser>
2543 </CreatedBy>
2544 </TTicketCost_V2>
2545 </TicketCostList>
2546 <ResultCode>0</ResultCode>
2547 <ResultMessage>ResultMessage</ResultMessage>
2548 </TGetTicketCostListResponse_V1>
2549 </GetTicketCostList>
2550 </ACMP>
2551 </ICQL>}}}
2552 {{/apimacro}}
2553
2554 = DeleteTicketCosts =
2555
2556 {{apimacro title="DeleteTicketCosts Request"}}
2557 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2558 <ACMP>
2559 <DeleteTicketCosts ActionType="Request" version="1">
2560 <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2561 <TicketCostIds>
2562 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2563 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2564 </TicketCostIds>
2565 </TDeleteTicketCostsRequest_V1>
2566 </DeleteTicketCosts>
2567 </ACMP>
2568 </ICQL>}}}
2569 {{/apimacro}}
2570
2571 {{apimacro title="DeleteTicketCosts Response"}}
2572 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2573 <ACMP>
2574 <DeleteTicketCosts ActionType="Response" version="1">
2575 <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2576 <ResultCode>0</ResultCode>
2577 <ResultMessage>ResultMessage</ResultMessage>
2578 </TDeleteTicketCostsResponse_V1>
2579 </DeleteTicketCosts>
2580 </ACMP>
2581 </ICQL>}}}
2582 {{/apimacro}}
2583
2584 = DeleteTicketComment =
2585
2586 {{apimacro title="DeleteTicketComment Request"}}
2587 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2588 <ACMP>
2589 <DeleteTicketComment ActionType="Request" version="1">
2590 <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2591 <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2592 </TDeleteTicketCommentRequest_V1>
2593 </DeleteTicketComment>
2594 </ACMP>
2595 </ICQL>}}}
2596 {{/apimacro}}
2597
2598 {{apimacro title="DeleteTicketComment Response"}}
2599 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2600 <ACMP>
2601 <DeleteTicketComment ActionType="Response" version="1">
2602 <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2603 <ResultCode>0</ResultCode>
2604 <ResultMessage>ResultMessage</ResultMessage>
2605 </TDeleteTicketCommentResponse_V1>
2606 </DeleteTicketComment>
2607 </ACMP>
2608 </ICQL>}}}
2609 {{/apimacro}}
2610
2611 = LinkAssetsToTicket =
2612
2613 {{apimacro title="LinkAssetsToTicket Request"}}
2614 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2615 <ACMP>
2616 <LinkAssetsToTicket ActionType="Request" version="1">
2617 <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2618 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2619 <AssetIds>
2620 <string>Value 1</string>
2621 <string>Value 2</string>
2622 </AssetIds>
2623 </TLinkAssetsToTicketRequest_V1>
2624 </LinkAssetsToTicket>
2625 </ACMP>
2626 </ICQL>}}}
2627 {{/apimacro}}
2628
2629 {{apimacro title="LinkAssetsToTicket Response"}}
2630 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2631 <ACMP>
2632 <LinkAssetsToTicket ActionType="Response" version="1">
2633 <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2634 <FailedAssetIds>
2635 <string>Value 1</string>
2636 <string>Value 2</string>
2637 </FailedAssetIds>
2638 <ResultCode>0</ResultCode>
2639 <ResultMessage>ResultMessage</ResultMessage>
2640 </TLinkAssetsToTicketResponse_V1>
2641 </LinkAssetsToTicket>
2642 </ACMP>
2643 </ICQL>}}}
2644 {{/apimacro}}
2645
2646 = LinkClientsToTicket =
2647
2648 {{apimacro title="LinkClientsToTicket Request"}}
2649 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2650 <ACMP>
2651 <LinkClientsToTicket ActionType="Request" version="1">
2652 <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2653 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2654 <ClientIds>
2655 <string>Value 1</string>
2656 <string>Value 2</string>
2657 </ClientIds>
2658 </TLinkClientsToTicketRequest_V1>
2659 </LinkClientsToTicket>
2660 </ACMP>
2661 </ICQL>}}}
2662 {{/apimacro}}
2663
2664 {{apimacro title="LinkClientsToTicket Response"}}
2665 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2666 <ACMP>
2667 <LinkClientsToTicket ActionType="Response" version="1">
2668 <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2669 <FailedClientIds>
2670 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2671 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2672 </FailedClientIds>
2673 <ResultCode>0</ResultCode>
2674 <ResultMessage>ResultMessage</ResultMessage>
2675 </TLinkClientsToTicketResponse_V1>
2676 </LinkClientsToTicket>
2677 </ACMP>
2678 </ICQL>}}}
2679 {{/apimacro}}
2680
2681 = LinkTicketsToTicket =
2682
2683 {{apimacro title="LinkTicketsToTicket Request"}}
2684 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2685 <ACMP>
2686 <LinkTicketsToTicket ActionType="Request" version="1">
2687 <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2688 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2689 <TicketIdsToLink>
2690 <string>Value 1</string>
2691 <string>Value 2</string>
2692 </TicketIdsToLink>
2693 </TLinkTicketsToTicketRequest_V1>
2694 </LinkTicketsToTicket>
2695 </ACMP>
2696 </ICQL>}}}
2697 {{/apimacro}}
2698
2699 {{apimacro title="LinkTicketsToTicket Response"}}
2700 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2701 <ACMP>
2702 <LinkTicketsToTicket ActionType="Response" version="1">
2703 <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2704 <FailedTicketIds>
2705 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2706 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2707 </FailedTicketIds>
2708 <ResultCode>0</ResultCode>
2709 <ResultMessage>ResultMessage</ResultMessage>
2710 </TLinkTicketsToTicketResponse_V1>
2711 </LinkTicketsToTicket>
2712 </ACMP>
2713 </ICQL>}}}
2714 {{/apimacro}}
2715
2716 = GetEmailMonitorList =
2717
2718 {{apimacro title="GetEmailMonitorList Request"}}
2719 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2720 <ACMP>
2721 <GetEmailMonitorList ActionType="Request" version="1">
2722 <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2723 <!
2724 The following values can be filtered:
2725 - Subject
2726 - Recipient
2727 - CC
2728 - BCC
2729 - ErrorMessage
2730 >
2731 <FilterText>FilterText</FilterText>
2732 </TGetEmailMonitorListRequest_V1>
2733 </GetEmailMonitorList>
2734 </ACMP>
2735 </ICQL>}}}
2736 {{/apimacro}}
2737
2738 {{apimacro title="GetEmailMonitorList Response"}}
2739 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2740 <ACMP>
2741 <GetEmailMonitorList ActionType="Response" version="1">
2742 <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2743 <EmailList>
2744 <TEmail_V1 xsi:type="TEmail_V1">
2745 <ID>ID</ID>
2746 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2747 <Category>Category</Category>
2748 <Subject>Subject</Subject>
2749 <Recipient>Recipient</Recipient>
2750 <CC>CC</CC>
2751 <BCC>BCC</BCC>
2752 <ErrorCode>0</ErrorCode>
2753 <ErrorMessage>ErrorMessage</ErrorMessage>
2754 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2755 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2756 <Size>0</Size>
2757 </TEmail_V1>
2758 <TEmail_V1 xsi:type="TEmail_V1">
2759 <ID>ID</ID>
2760 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2761 <Category>Category</Category>
2762 <Subject>Subject</Subject>
2763 <Recipient>Recipient</Recipient>
2764 <CC>CC</CC>
2765 <BCC>BCC</BCC>
2766 <ErrorCode>0</ErrorCode>
2767 <ErrorMessage>ErrorMessage</ErrorMessage>
2768 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2769 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2770 <Size>0</Size>
2771 </TEmail_V1>
2772 </EmailList>
2773 <ResultCode>0</ResultCode>
2774 <ResultMessage>ResultMessage</ResultMessage>
2775 </TGetEmailMonitorListResponse_V1>
2776 </GetEmailMonitorList>
2777 </ACMP>
2778 </ICQL>}}}
2779 {{/apimacro}}
2780
2781 = DeleteEmailMonitorList =
2782
2783 {{apimacro title="DeleteEmailMonitorList Request"}}
2784 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2785 <ACMP>
2786 <DeleteEmailMonitorList ActionType="Request" version="1">
2787 <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2788 <EmailIDList>
2789 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2790 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2791 </EmailIDList>
2792 </TDeleteEmailMonitorListRequest_V1>
2793 </DeleteEmailMonitorList>
2794 </ACMP>
2795 </ICQL>}}}
2796 {{/apimacro}}
2797
2798 {{apimacro title="DeleteEmailMonitorList Response"}}
2799 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2800 <ACMP>
2801 <DeleteEmailMonitorList ActionType="Response" version="1">
2802 <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2803 <ResultCode>0</ResultCode>
2804 <ResultMessage>ResultMessage</ResultMessage>
2805 </TDeleteEmailMonitorListResponse_V1>
2806 </DeleteEmailMonitorList>
2807 </ACMP>
2808 </ICQL>}}}
2809 {{/apimacro}}
2810
2811 = GetTicketTemplateList =
2812
2813 {{apimacro title="GetTicketTemplateList Request"}}
2814 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2815 <ACMP>
2816 <GetTicketTemplateList ActionType="Request" version="1">
2817 <TGetTicketTemplateListRequest_V1/>
2818 </GetTicketTemplateList>
2819 </ACMP>
2820 </ICQL>}}}
2821 {{/apimacro}}
2822
2823 {{apimacro title="GetTicketTemplateList Response"}}
2824 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2825 <ACMP>
2826 <GetTicketTemplateList ActionType="Response" version="1">
2827 <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2828 <TemplateList>
2829 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2830 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2831 <Name>Name</Name>
2832 <IsHotTopic>false</IsHotTopic>
2833 </TTicketTemplateInfo_V1>
2834 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2835 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2836 <Name>Name</Name>
2837 <IsHotTopic>false</IsHotTopic>
2838 </TTicketTemplateInfo_V1>
2839 </TemplateList>
2840 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2841 <ResultCode>0</ResultCode>
2842 <ResultMessage>ResultMessage</ResultMessage>
2843 </TGetTicketTemplateListResponse_V1>
2844 </GetTicketTemplateList>
2845 </ACMP>
2846 </ICQL>}}}
2847 {{/apimacro}}
2848
2849 = DeleteTicketAttachments =
2850
2851 {{apimacro title="DeleteTicketAttachments Request"}}
2852 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2853 <ACMP>
2854 <DeleteTicketAttachments ActionType="Request" version="1">
2855 <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2856 <AttachmentIds>
2857 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2858 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2859 </AttachmentIds>
2860 </TDeleteTicketAttachmentsRequest_V1>
2861 </DeleteTicketAttachments>
2862 </ACMP>
2863 </ICQL>}}}
2864 {{/apimacro}}
2865
2866 {{apimacro title="DeleteTicketAttachments Response"}}
2867 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2868 <ACMP>
2869 <DeleteTicketAttachments ActionType="Response" version="1">
2870 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2871 <ResultCode>0</ResultCode>
2872 <ResultMessage>ResultMessage</ResultMessage>
2873 </TDeleteTicketAttachmentsResponse_V1>
2874 </DeleteTicketAttachments>
2875 </ACMP>
2876 </ICQL>}}}
2877 {{/apimacro}}
2878
2879
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