Änderungen von Dokument Helpdesk

Zuletzt geändert von Steffi F am 2025/10/01 08:56
Von Version 4.1
bearbeitet von Steffi F
am 2025/06/13 09:40
Änderungskommentar: Es gibt keinen Kommentar für diese Version
Auf Version 6.1
bearbeitet von Steffi F
am 2025/06/13 10:07
Änderungskommentar: Es gibt keinen Kommentar für diese Version

Zusammenfassung

Details

Seiteneigenschaften
Inhalt
... ... @@ -36,8 +36,11 @@
36 36  </ICQL>
37 37  {{/apimacro}}
38 38  
39 -Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen
40 40  
40 +
41 +
42 +Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
43 +
41 41  |(((
42 42  <HtmlDescription>
43 43  
... ... @@ -48,8 +48,10 @@
48 48   World23
49 49  
50 50  </HtmlDescription>
51 -)))
52 52  
55 +
56 +)))|
57 +
53 53  {{apimacro title="SaveTicket Response"}}
54 54  <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V1">
55 55   <ACMP>
... ... @@ -116,65 +116,8 @@
116 116  {{/apimacro}}
117 117  
118 118  Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
119 -{{apimacro title="SaveTicket Response V3"}}<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
120 - <ACMP>
121 - <SaveTicket ActionType="Response" version="3">
122 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
123 - <ResultCode>0</ResultCode>
124 - <ResultMessage>ResultMessage</ResultMessage>
125 - </TSaveTicketResponse_V3>
126 - </SaveTicket>
127 - </ACMP>
128 -</ICQL>{{/apimacro}}
129 129  
130 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" id="showhideheaderxwiki-select-dbT" %)
131 -(((
132 -(% class="showhide-header-flex" %)
133 -(((
134 -(% class="showhide-title" %)
135 -(((
136 -SaveTicket Response V3
137 -)))
138 -
139 -(% class="showhide-arrow" %)
140 -(((
141 -▶
142 -)))
143 -)))
144 -)))
145 -
146 -(% class="showhidecontent" id="showhidecontentxwiki-select-dbT" %)
147 -(((
148 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V3">
149 - <ACMP>
150 - <SaveTicket ActionType="Response" version="3">
151 - <TSaveTicketResponse_V3 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
152 - <ResultCode>0</ResultCode>
153 - <ResultMessage>ResultMessage</ResultMessage>
154 - </TSaveTicketResponse_V3>
155 - </SaveTicket>
156 - </ACMP>
157 -</ICQL>
158 -)))
159 -
160 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
161 -(((
162 -(% class="showhide-header-flex" %)
163 -(((
164 -(% class="showhide-title" %)
165 -(((
166 -SaveTicket Response V3
167 -)))
168 -
169 -(% class="showhide-arrow" %)
170 -(((
171 -▶
172 -)))
173 -)))
174 -)))
175 -
176 -(% class="showhidecontent" style="display: none;" %)
177 -(((
125 +{{apimacro title="SaveTicket Response V3"}}
178 178  <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
179 179   <ACMP>
180 180   <SaveTicket ActionType="Response" version="3">
... ... @@ -185,22 +185,8 @@
185 185   </SaveTicket>
186 186   </ACMP>
187 187  </ICQL>
188 -)))
136 +{{/apimacro}}
189 189  
190 -(% class="showhidecontent" style="display: none;" %)
191 -(((
192 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
193 - <ACMP>
194 - <SaveTicket ActionType="Response" version="3">
195 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
196 - <ResultCode>0</ResultCode>
197 - <ResultMessage>ResultMessage</ResultMessage>
198 - </TSaveTicketResponse_V3>
199 - </SaveTicket>
200 - </ACMP>
201 -</ICQL>
202 -)))
203 -
204 204  {{apimacro title="SaveTicket Request V4"}}
205 205  <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V4">
206 206   <ACMP>
... ... @@ -368,9 +368,1062 @@
368 368  </ICQL>
369 369  {{/apimacro}}
370 370  
305 += MergeTickets =
371 371  
307 +{{apimacro title="MergeTickets Request"}}
308 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
309 + <ACMP>
310 + <MergeTickets ActionType="Request" version="1">
311 + <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
312 + <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
313 + <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
314 + </TMergeTicketsRequest_V1>
315 + </MergeTickets>
316 + </ACMP>
317 +</ICQL>
318 +{{/apimacro}}
372 372  
320 +{{apimacro title="MergeTickets Response"}}
321 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
322 + <ACMP>
323 + <MergeTickets ActionType="Response" version="1">
324 + <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
325 + <ResultCode>0</ResultCode>
326 + <ResultMessage>ResultMessage</ResultMessage>
327 + </TMergeTicketsResponse_V1>
328 + </MergeTickets>
329 + </ACMP>
330 +</ICQL>
331 +{{/apimacro}}
373 373  
333 += GetTicket =
374 374  
335 +{{apimacro title="GetTicket Request"}}
336 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
337 + <ACMP>
338 + <GetTicket ActionType="Request" version="1">
339 + <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
340 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
341 + </TGetTicketRequest_V1>
342 + </GetTicket>
343 + </ACMP>
344 +</ICQL>
345 +{{/apimacro}}
375 375  
347 +{{apimacro title="GetTicket Response"}}
348 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
349 + <ACMP>
350 + <GetTicket ActionType="Response" version="1">
351 + <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
352 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
353 + <IntTicketId>0</IntTicketId>
354 + <Requester/>
355 + <Title>Title</Title>
356 + <HtmlDescription>HtmlDescription</HtmlDescription>
357 + <Assignee/>
358 + <Creator/>
359 + <CreatorType>tcACMPUser</CreatorType>
360 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
361 + <LastModified>1899-12-30T00:00:00.000Z</LastModified>
362 + <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
363 + <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
364 + <PriorityId>0</PriorityId>
365 + <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
366 + <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
367 + <Keywords>Keywords</Keywords>
368 + <CustomFieldValues>
369 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
370 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
371 + <Value>Value</Value>
372 + </TCustomFieldValue_V1>
373 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
374 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
375 + <Value>Value</Value>
376 + </TCustomFieldValue_V1>
377 + </CustomFieldValues>
378 + <ResultCode>0</ResultCode>
379 + <ResultMessage>ResultMessage</ResultMessage>
380 + </TGetTicketResponse_V1>
381 + </GetTicket>
382 + </ACMP>
383 +</ICQL>
384 +{{/apimacro}}
385 +
386 +{{apimacro title="GetTicket Request V2"}}
387 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
388 + <ACMP>
389 + <GetTicket ActionType="Request" version="2">
390 + <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
391 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
392 + </TGetTicketRequest_V2>
393 + </GetTicket>
394 + </ACMP>
395 +</ICQL>
396 +{{/apimacro}}
397 +
398 +{{apimacro title="GetTicket Response V2"}}
399 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
400 + <ACMP>
401 + <GetTicket ActionType="Response" version="2">
402 + <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
403 + <Ticket xsi:type="TTicket_V1">
404 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
405 + <IntTicketId>0</IntTicketId>
406 + <Requester xsi:type="TContactInfo_V1">
407 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
408 + <Name>Name</Name>
409 + <FamilyName>FamilyName</FamilyName>
410 + <FullName>FullName</FullName>
411 + <Email>Email</Email>
412 + <HasPhoneNumber>false</HasPhoneNumber>
413 + <HasDeleteFlag>false</HasDeleteFlag>
414 + <IsUser>false</IsUser>
415 + </Requester>
416 + <Title>Title</Title>
417 + <HtmlDescription>HtmlDescription</HtmlDescription>
418 + <Assignee xsi:type="TContactInfo_V1">
419 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
420 + <Name>Name</Name>
421 + <FamilyName>FamilyName</FamilyName>
422 + <FullName>FullName</FullName>
423 + <Email>Email</Email>
424 + <HasPhoneNumber>false</HasPhoneNumber>
425 + <HasDeleteFlag>false</HasDeleteFlag>
426 + <IsUser>false</IsUser>
427 + </Assignee>
428 + <Creator xsi:type="TContactInfo_V1">
429 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
430 + <Name>Name</Name>
431 + <FamilyName>FamilyName</FamilyName>
432 + <FullName>FullName</FullName>
433 + <Email>Email</Email>
434 + <HasPhoneNumber>false</HasPhoneNumber>
435 + <HasDeleteFlag>false</HasDeleteFlag>
436 + <IsUser>false</IsUser>
437 + </Creator>
438 + <CreatorType>tcACMPUser</CreatorType>
439 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
440 + <LastModified>1899-12-30T00:00:00.000Z</LastModified>
441 + <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
442 + <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
443 + <PriorityId>0</PriorityId>
444 + <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
445 + <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
446 + <Keywords>Keywords</Keywords>
447 + <CustomFieldValues>
448 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
449 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
450 + <Value>Value</Value>
451 + </TCustomFieldValue_V1>
452 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
453 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
454 + <Value>Value</Value>
455 + </TCustomFieldValue_V1>
456 + </CustomFieldValues>
457 + <Escalation xsi:type="TTicketEscalation_V1">
458 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
459 + <Name>Name</Name>
460 + <Level>0</Level>
461 + </Escalation>
462 + <ScheduledForResubmission>false</ScheduledForResubmission>
463 + <Resubmission xsi:type="TTicketResubmission_V1">
464 + <Subject>Subject</Subject>
465 + <Content>Content</Content>
466 + <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
467 + <Due>Pending</Due>
468 + </Resubmission>
469 + </Ticket>
470 + <ResultCode>0</ResultCode>
471 + <ResultMessage>ResultMessage</ResultMessage>
472 + </TGetTicketResponse_V2>
473 + </GetTicket>
474 + </ACMP>
475 +</ICQL>
476 +{{/apimacro}}
477 +
478 +{{apimacro title="GetTicket Request V3"}}
479 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
480 + <ACMP>
481 + <GetTicket ActionType="Request" version="3">
482 + <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
483 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
484 + </TGetTicketRequest_V3>
485 + </GetTicket>
486 + </ACMP>
487 +</ICQL>
488 +{{/apimacro}}
489 +
490 +{{apimacro title="GetTicket Response V3"}}
491 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
492 + <ACMP>
493 + <GetTicket ActionType="Response" version="3">
494 + <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
495 + <Ticket xsi:type="TTicket_V2">
496 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
497 + <IntTicketId>0</IntTicketId>
498 + <Requester xsi:type="TContactInfo_V1">
499 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
500 + <Name>Name</Name>
501 + <FamilyName>FamilyName</FamilyName>
502 + <FullName>FullName</FullName>
503 + <Email>Email</Email>
504 + <HasPhoneNumber>false</HasPhoneNumber>
505 + <HasDeleteFlag>false</HasDeleteFlag>
506 + <IsUser>false</IsUser>
507 + </Requester>
508 + <Title>Title</Title>
509 + <HtmlDescription>HtmlDescription</HtmlDescription>
510 + <Assignee xsi:type="TAssigneeInfo_V1">
511 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
512 + <Name>Name</Name>
513 + <AssigneeIsGroup>false</AssigneeIsGroup>
514 + <Roles/>
515 + </Assignee>
516 + <Creator xsi:type="TContactInfo_V1">
517 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
518 + <Name>Name</Name>
519 + <FamilyName>FamilyName</FamilyName>
520 + <FullName>FullName</FullName>
521 + <Email>Email</Email>
522 + <HasPhoneNumber>false</HasPhoneNumber>
523 + <HasDeleteFlag>false</HasDeleteFlag>
524 + <IsUser>false</IsUser>
525 + </Creator>
526 + <CreatorType>tcACMPUser</CreatorType>
527 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
528 + <LastModified>1899-12-30T00:00:00.000Z</LastModified>
529 + <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
530 + <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
531 + <PriorityId>0</PriorityId>
532 + <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
533 + <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
534 + <Keywords>Keywords</Keywords>
535 + <CustomFieldValues>
536 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
537 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
538 + <Value>Value</Value>
539 + </TCustomFieldValue_V1>
540 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
541 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
542 + <Value>Value</Value>
543 + </TCustomFieldValue_V1>
544 + </CustomFieldValues>
545 + <Escalation xsi:type="TTicketEscalation_V1">
546 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
547 + <Name>Name</Name>
548 + <Level>0</Level>
549 + </Escalation>
550 + <ScheduledForResubmission>false</ScheduledForResubmission>
551 + <Resubmission xsi:type="TTicketResubmission_V1">
552 + <Subject>Subject</Subject>
553 + <Content>Content</Content>
554 + <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
555 + <Due>Pending</Due>
556 + </Resubmission>
557 + <PlainDescription>PlainDescription</PlainDescription>
558 + </Ticket>
559 + <ResultCode>0</ResultCode>
560 + <ResultMessage>ResultMessage</ResultMessage>
561 + </TGetTicketResponse_V3>
562 + </GetTicket>
563 + </ACMP>
564 +</ICQL>
565 +{{/apimacro}}
566 +
567 +{{apimacro title="GetTicket Request V4"}}
568 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
569 + <ACMP>
570 + <GetTicket ActionType="Request" version="4">
571 + <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
572 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
573 + </TGetTicketRequest_V4>
574 + </GetTicket>
575 + </ACMP>
576 +</ICQL>
577 +{{/apimacro}}
578 +
579 +{{apimacro title="GetTicket Response V4"}}
580 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
581 + <ACMP>
582 + <GetTicket ActionType="Response" version="4">
583 + <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
584 + <Ticket xsi:type="TTicket_V3">
585 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
586 + <IntTicketId>0</IntTicketId>
587 + <Requester xsi:type="TContactInfo_V1">
588 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
589 + <Name>Name</Name>
590 + <FamilyName>FamilyName</FamilyName>
591 + <FullName>FullName</FullName>
592 + <Email>Email</Email>
593 + <HasPhoneNumber>false</HasPhoneNumber>
594 + <HasDeleteFlag>false</HasDeleteFlag>
595 + <IsUser>false</IsUser>
596 + </Requester>
597 + <Title>Title</Title>
598 + <HtmlDescription>HtmlDescription</HtmlDescription>
599 + <Assignee xsi:type="TAssigneeInfo_V1">
600 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
601 + <Name>Name</Name>
602 + <AssigneeIsGroup>false</AssigneeIsGroup>
603 + <Roles/>
604 + </Assignee>
605 + <Creator xsi:type="TContactInfo_V1">
606 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
607 + <Name>Name</Name>
608 + <FamilyName>FamilyName</FamilyName>
609 + <FullName>FullName</FullName>
610 + <Email>Email</Email>
611 + <HasPhoneNumber>false</HasPhoneNumber>
612 + <HasDeleteFlag>false</HasDeleteFlag>
613 + <IsUser>false</IsUser>
614 + </Creator>
615 + <CreatorType>tcACMPUser</CreatorType>
616 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
617 + <LastModified>1899-12-30T00:00:00.000Z</LastModified>
618 + <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
619 + <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
620 + <PriorityId>0</PriorityId>
621 + <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
622 + <ResolutionId>ResolutionId</ResolutionId>
623 + <Keywords>Keywords</Keywords>
624 + <CustomFieldValues>
625 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
626 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
627 + <Value>Value</Value>
628 + </TCustomFieldValue_V1>
629 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
630 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
631 + <Value>Value</Value>
632 + </TCustomFieldValue_V1>
633 + </CustomFieldValues>
634 + <Escalation xsi:type="TTicketEscalation_V1">
635 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
636 + <Name>Name</Name>
637 + <Level>0</Level>
638 + </Escalation>
639 + <ScheduledForResubmission>false</ScheduledForResubmission>
640 + <Resubmission xsi:type="TTicketResubmission_V1">
641 + <Subject>Subject</Subject>
642 + <Content>Content</Content>
643 + <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
644 + <Due>Pending</Due>
645 + </Resubmission>
646 + <PlainDescription>PlainDescription</PlainDescription>
647 + <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
648 + </Ticket>
649 + <ResultCode>0</ResultCode>
650 + <ResultMessage>ResultMessage</ResultMessage>
651 + </TGetTicketResponse_V4>
652 + </GetTicket>
653 + </ACMP>
654 +</ICQL>
655 +{{/apimacro}}
656 +
657 +Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben. Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String. Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall den Standardwert eines Booleans "false" beinhaltet.
658 +
659 +{{apimacro title="GetTicket Request V5"}}
660 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
661 + <ACMP>
662 + <GetTicket ActionType="Request" version="5">
663 + <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
664 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
665 + </TGetTicketRequest_V5>
666 + </GetTicket>
667 + </ACMP>
668 +</ICQL>
669 +{{/apimacro}}
670 +
671 +{{apimacro title="GetTicket Response V5"}}
672 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
673 + <ACMP>
674 + <GetTicket ActionType="Response" version="5">
675 + <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
676 + <Ticket xsi:type="TTicket_V4">
677 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
678 + <IntTicketId>0</IntTicketId>
679 + <Requester xsi:type="TContactInfo_V1">
680 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
681 + <Name>Name</Name>
682 + <FamilyName>FamilyName</FamilyName>
683 + <FullName>FullName</FullName>
684 + <Email>Email</Email>
685 + <HasPhoneNumber>true</HasPhoneNumber>
686 + <HasDeleteFlag>false</HasDeleteFlag>
687 + <IsUser>false</IsUser>
688 + </Requester>
689 + <Title>Title</Title>
690 + <HtmlDescription>HtmlDescription</HtmlDescription>
691 + <Assignee xsi:type="TAssigneeInfo_V1">
692 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
693 + <Name>Name</Name>
694 + <AssigneeIsGroup>false</AssigneeIsGroup>
695 + <Roles/>
696 + </Assignee>
697 + <Creator xsi:type="TContactInfo_V1">
698 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
699 + <Name>Name</Name>
700 + <FamilyName>FamilyName</FamilyName>
701 + <FullName>FullName</FullName>
702 + <Email>Email</Email>
703 + <HasPhoneNumber>true</HasPhoneNumber>
704 + <HasDeleteFlag>false</HasDeleteFlag>
705 + <IsUser>false</IsUser>
706 + </Creator>
707 + <CreatorType>tcACMPUser</CreatorType>
708 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
709 + <LastModified>1899-12-30T00:00:00.000Z</LastModified>
710 + <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
711 + <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
712 + <PriorityId>0</PriorityId>
713 + <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
714 + <ResolutionId>ResolutionId</ResolutionId>
715 + <Keywords>Keywords</Keywords>
716 + <CustomFieldValues>
717 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
718 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
719 + <Value>Value</Value>
720 + </TCustomFieldValue_V1>
721 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
722 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
723 + <Value>Value</Value>
724 + </TCustomFieldValue_V1>
725 + </CustomFieldValues>
726 + <Escalation xsi:type="TTicketEscalation_V1">
727 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
728 + <Name>Name</Name>
729 + <Level>0</Level>
730 + </Escalation>
731 + <ScheduledForResubmission>false</ScheduledForResubmission>
732 + <Resubmission xsi:type="TTicketResubmission_V1">
733 + <Subject>Subject</Subject>
734 + <Content>Content</Content>
735 + <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
736 + <Due>Pending</Due>
737 + </Resubmission>
738 + <PlainDescription>PlainDescription</PlainDescription>
739 + <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
740 + <TotalTicketCosts>0</TotalTicketCosts>
741 + <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
742 + </Ticket>
743 + <ResultCode>0</ResultCode>
744 + <ResultMessage>ResultMessage</ResultMessage>
745 + </TGetTicketResponse_V5>
746 + </GetTicket>
747 + </ACMP>
748 +</ICQL>
749 +{{/apimacro}}
750 +
751 += GetTicketFromTemplate =
752 +
753 +Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
754 +
755 +Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
756 +
757 +{{apimacro title="GetTicketFromTemplate Request"}}
758 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
759 + <ACMP>
760 + <GetTicketFromTemplate ActionType="Request" version="1">
761 + <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
762 + <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
763 + </TGetTicketFromTemplateRequest_V1>
764 + </GetTicketFromTemplate>
765 + </ACMP>
766 +</ICQL>
767 +{{/apimacro}}
768 +
769 +{{apimacro title="GetTicketFromTemplate Response"}}
770 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
771 + <ACMP>
772 + <GetTicketFromTemplate ActionType="Response" version="1">
773 + <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
774 + <Ticket xsi:type="TTicket_V4">
775 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
776 + <IntTicketId>0</IntTicketId>
777 + <Requester xsi:type="TContactInfo_V1">
778 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
779 + <Name>Name</Name>
780 + <FamilyName>FamilyName</FamilyName>
781 + <FullName>FullName</FullName>
782 + <Email>Email</Email>
783 + <HasPhoneNumber>true</HasPhoneNumber>
784 + <HasDeleteFlag>false</HasDeleteFlag>
785 + <IsUser>false</IsUser>
786 + </Requester>
787 + <Title>Title</Title>
788 + <HtmlDescription>HtmlDescription</HtmlDescription>
789 + <Assignee xsi:type="TAssigneeInfo_V1">
790 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
791 + <Name>Name</Name>
792 + <AssigneeIsGroup>false</AssigneeIsGroup>
793 + <Roles/>
794 + </Assignee>
795 + <Creator xsi:type="TContactInfo_V1">
796 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
797 + <Name>Name</Name>
798 + <FamilyName>FamilyName</FamilyName>
799 + <FullName>FullName</FullName>
800 + <Email>Email</Email>
801 + <HasPhoneNumber>true</HasPhoneNumber>
802 + <HasDeleteFlag>false</HasDeleteFlag>
803 + <IsUser>false</IsUser>
804 + </Creator>
805 + <CreatorType>tcACMPUser</CreatorType>
806 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
807 + <LastModified>1899-12-30T00:00:00.000Z</LastModified>
808 + <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
809 + <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
810 + <PriorityId>0</PriorityId>
811 + <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
812 + <ResolutionId>ResolutionId</ResolutionId>
813 + <Keywords>Keywords</Keywords>
814 + <CustomFieldValues>
815 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
816 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
817 + <Value>Value</Value>
818 + </TCustomFieldValue_V1>
819 + <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
820 + <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
821 + <Value>Value</Value>
822 + </TCustomFieldValue_V1>
823 + </CustomFieldValues>
824 + <Escalation xsi:type="TTicketEscalation_V1">
825 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
826 + <Name>Name</Name>
827 + <Level>0</Level>
828 + </Escalation>
829 + <ScheduledForResubmission>false</ScheduledForResubmission>
830 + <Resubmission xsi:type="TTicketResubmission_V1">
831 + <Subject>Subject</Subject>
832 + <Content>Content</Content>
833 + <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
834 + <Due>Pending</Due>
835 + </Resubmission>
836 + <PlainDescription>PlainDescription</PlainDescription>
837 + <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
838 + <TotalTicketCosts>0</TotalTicketCosts>
839 + <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
840 + </Ticket>
841 + <ResultCode>0</ResultCode>
842 + <ResultMessage>ResultMessage</ResultMessage>
843 + </TGetTicketFromTemplateResponse_V1>
844 + </GetTicketFromTemplate>
845 + </ACMP>
846 +</ICQL>
847 +{{/apimacro}}
848 +
849 += GetTicketAttachments =
850 +
851 +{{apimacro title="GetTicketAttachments Request"}}
852 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
853 + <ACMP>
854 + <GetTicketAttachments ActionType="Request" version="1">
855 + <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
856 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
857 + </TGetTicketAttachmentsRequest_V1>
858 + </GetTicketAttachments>
859 + </ACMP>
860 +</ICQL>
861 +{{/apimacro}}
862 +
863 +{{apimacro title="GetTicketAttachments Response"}}
864 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
865 + <ACMP>
866 + <GetTicketAttachments ActionType="Response" version="1">
867 + <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
868 + <AttachmentList>
869 + <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
870 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
871 + <Name>Name</Name>
872 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
873 + <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
874 + <ContentId>ContentId</ContentId>
875 + <ItemKind>aiHDQuery</ItemKind>
876 + <FileName>FileName</FileName>
877 + <FileSize>0</FileSize>
878 + <Description>Description</Description>
879 + <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
880 + <IsVisibleForWeb>false</IsVisibleForWeb>
881 + </TTicketAttachment_V1>
882 + <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
883 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
884 + <Name>Name</Name>
885 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
886 + <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
887 + <ContentId>ContentId</ContentId>
888 + <ItemKind>aiHDQuery</ItemKind>
889 + <FileName>FileName</FileName>
890 + <FileSize>0</FileSize>
891 + <Description>Description</Description>
892 + <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
893 + <IsVisibleForWeb>false</IsVisibleForWeb>
894 + </TTicketAttachment_V1>
895 + </AttachmentList>
896 + <ResultCode>0</ResultCode>
897 + <ResultMessage>ResultMessage</ResultMessage>
898 + </TGetTicketAttachmentsResponse_V1>
899 + </GetTicketAttachments>
900 + </ACMP>
901 +</ICQL>
902 +{{/apimacro}}
903 +
904 += GetTicketAttachment =
905 +
906 +{{apimacro title="GetTicketAttachment Request"}}
907 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
908 + <ACMP>
909 + <GetTicketAttachment ActionType="Request" version="1">
910 + <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
911 + <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
912 + <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
913 + </TGetTicketAttachmentRequest_V1>
914 + </GetTicketAttachment>
915 + </ACMP>
916 +</ICQL>
917 +{{/apimacro}}
918 +
919 +{{apimacro title="GetTicketAttachment Response"}}
920 +LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
921 + <ACMP>
922 + <GetTicketAttachment ActionType="Response" version="1">
923 + <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
924 + <TicketAttachment xsi:type="TTicketAttachment_V1">
925 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
926 + <Name>Name</Name>
927 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
928 + <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
929 + <ContentId>ContentId</ContentId>
930 + <ItemKind>aiHDQuery</ItemKind>
931 + <FileName>FileName</FileName>
932 + <FileSize>0</FileSize>
933 + <Description>Description</Description>
934 + <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
935 + <IsVisibleForWeb>true</IsVisibleForWeb>
936 + </TicketAttachment>
937 + <ResultCode>0</ResultCode>
938 + <ResultMessage>ResultMessage</ResultMessage>
939 + </TGetTicketAttachmentResponse_V1>
940 + </GetTicketAttachment>
941 + </ACMP>
942 +</ICQL>
943 +{{/apimacro}}
944 +
945 += SaveTicketAttachments =
946 +
947 +Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
948 +
949 +Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
950 +
951 +{{apimacro title="SaveTicketAttachments Request"}}
952 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
953 + <ACMP>
954 + <SaveTicketAttachments ActionType="Request" version="1">
955 + <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
956 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
957 + <Attachments>
958 + <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
959 + <!-- Mandatory -->
960 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
961 + <!-- Mandatory -->
962 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
963 + <Name>Name</Name>
964 + <ContentId>ContentId</ContentId>
965 + <FileName>FileName</FileName>
966 + <Description>Description</Description>
967 + <IsVisibleForWeb>true</IsVisibleForWeb>
968 + </TTicketAttachment_V1>
969 + </Attachments>
970 + </TSaveTicketAttachmentsRequest_V1>
971 + </SaveTicketAttachments>
972 + </ACMP>
973 +</ICQL>
974 +{{/apimacro}}
975 +
976 +{{apimacro title="GetTicketAttachments Response"}}
977 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
978 + <ACMP>
979 + <SaveTicketAttachments ActionType="Response" version="1">
980 + <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
981 + <ResultCode>0</ResultCode>
982 + <ResultMessage>ResultMessage</ResultMessage>
983 + </TSaveTicketAttachmentsResponse_V1>
984 + </SaveTicketAttachments>
985 + </ACMP>
986 +</ICQL>
987 +{{/apimacro}}
988 +
989 += GetTicketComments =
990 +
991 +{{apimacro title="GetTicketComments Request"}}
992 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
993 + <ACMP>
994 + <GetTicketComments ActionType="Request" version="1">
995 + <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
996 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
997 + </TGetTicketCommentsRequest_V1>
998 + </GetTicketComments>
999 + </ACMP>
1000 +</ICQL>
1001 +{{/apimacro}}
1002 +
1003 +{{apimacro title="GetTicketComments Response"}}
1004 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1005 + <ACMP>
1006 + <GetTicketComments ActionType="Response" version="1">
1007 + <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1008 + <Comments>
1009 + <TTicketComment_V1 xsi:type="TTicketComment_V1">
1010 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1011 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1012 + <Creator/>
1013 + <HtmlComment>HtmlComment</HtmlComment>
1014 + <PlainComment>PlainComment</PlainComment>
1015 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1016 + <IsExternal>false</IsExternal>
1017 + <ExternalMail>ExternalMail</ExternalMail>
1018 + <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1019 + <ExternalCC>ExternalCC</ExternalCC>
1020 + <IsPublic>false</IsPublic>
1021 + <PublicRecipient>PublicRecipient</PublicRecipient>
1022 + <PublicCC>PublicCC</PublicCC>
1023 + <PublicBCC>PublicBCC</PublicBCC>
1024 + <SignatureHtml>SignatureHtml</SignatureHtml>
1025 + <IsVisibleForWeb>false</IsVisibleForWeb>
1026 + </TTicketComment_V1>
1027 + <TTicketComment_V1 xsi:type="TTicketComment_V1">
1028 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1029 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1030 + <Creator/>
1031 + <HtmlComment>HtmlComment</HtmlComment>
1032 + <PlainComment>PlainComment</PlainComment>
1033 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1034 + <IsExternal>false</IsExternal>
1035 + <ExternalMail>ExternalMail</ExternalMail>
1036 + <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1037 + <ExternalCC>ExternalCC</ExternalCC>
1038 + <IsPublic>false</IsPublic>
1039 + <PublicRecipient>PublicRecipient</PublicRecipient>
1040 + <PublicCC>PublicCC</PublicCC>
1041 + <PublicBCC>PublicBCC</PublicBCC>
1042 + <SignatureHtml>SignatureHtml</SignatureHtml>
1043 + <IsVisibleForWeb>false</IsVisibleForWeb>
1044 + </TTicketComment_V1>
1045 + </Comments>
1046 + <ResultCode>0</ResultCode>
1047 + <ResultMessage>ResultMessage</ResultMessage>
1048 + </TGetTicketCommentsResponse_V1>
1049 + </GetTicketComments>
1050 + </ACMP>
1051 +</ICQL>
1052 +{{/apimacro}}
1053 +
1054 += GetTicketComment =
1055 +
1056 +{{apimacro title="GetTicketComment_V1 Request"}}
1057 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1058 + <ACMP>
1059 + <GetTicketComment ActionType="Request" version="1">
1060 + <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1061 + <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1062 + <GetPlainText>false</GetPlainText>
1063 + </TGetTicketCommentRequest_V1>
1064 + </GetTicketComment>
1065 + </ACMP>
1066 +</ICQL>
1067 +{{/apimacro}}
1068 +
1069 +{{apimacro title="GetTicketComment_V1 Response"}}
1070 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1071 + <ACMP>
1072 + <GetTicketComment ActionType="Response" version="1">
1073 + <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1074 + <Comment xsi:type="TTicketComment_V2">
1075 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1076 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1077 + <Creator xsi:type="TContactInfo_V1">
1078 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1079 + <Name>Name</Name>
1080 + <FamilyName>FamilyName</FamilyName>
1081 + <FullName>FullName</FullName>
1082 + <Email>Email</Email>
1083 + <HasPhoneNumber>false</HasPhoneNumber>
1084 + <HasDeleteFlag>false</HasDeleteFlag>
1085 + <IsUser>false</IsUser>
1086 + </Creator>
1087 + <IsPlainText>true</IsPlainText>
1088 + <CommentText>CommentText</CommentText>
1089 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1090 + <IsExternal>true</IsExternal>
1091 + <ExternalMail>ExternalMail</ExternalMail>
1092 + <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1093 + <ExternalCC>ExternalCC</ExternalCC>
1094 + <IsPublic>true</IsPublic>
1095 + <PublicRecipient>PublicRecipient</PublicRecipient>
1096 + <PublicCC>PublicCC</PublicCC>
1097 + <PublicBCC>PublicBCC</PublicBCC>
1098 + <Signature>Signature</Signature>
1099 + <IsVisibleForWeb>true</IsVisibleForWeb>
1100 + </Comment>
1101 + <ResultCode>0</ResultCode>
1102 + <ResultMessage>ResultMessage</ResultMessage>
1103 + </TGetTicketCommentResponse_V1>
1104 + </GetTicketComment>
1105 + </ACMP>
1106 +</ICQL>
1107 +{{/apimacro}}
1108 +
1109 +{{apimacro title="GetTicketComment_V2 Request"}}
1110 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1111 + <ACMP>
1112 + <GetTicketComment ActionType="Request" version="2">
1113 + <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1114 + <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1115 + <GetPlainText>false</GetPlainText>
1116 + </TGetTicketCommentRequest_V2>
1117 + </GetTicketComment>
1118 + </ACMP>
1119 +</ICQL>
1120 +{{/apimacro}}
1121 +
1122 +{{apimacro title="GetTicketComment_V2 Response"}}
1123 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1124 + <ACMP>
1125 + <GetTicketComment ActionType="Response" version="2">
1126 + <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1127 + <Comment xsi:type="TTicketComment_V3">
1128 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1129 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1130 + <Creator xsi:type="TContactInfo_V1">
1131 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1132 + <Name>Name</Name>
1133 + <FamilyName>FamilyName</FamilyName>
1134 + <FullName>FullName</FullName>
1135 + <Email>Email</Email>
1136 + <HasPhoneNumber>false</HasPhoneNumber>
1137 + <HasDeleteFlag>false</HasDeleteFlag>
1138 + <IsUser>false</IsUser>
1139 + </Creator>
1140 + <IsPlainText>false</IsPlainText>
1141 + <CommentText>CommentText</CommentText>
1142 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1143 + <IsExternal>false</IsExternal>
1144 + <ExternalMail>ExternalMail</ExternalMail>
1145 + <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1146 + <ExternalCC>ExternalCC</ExternalCC>
1147 + <IsPublic>false</IsPublic>
1148 + <PublicRecipient>PublicRecipient</PublicRecipient>
1149 + <PublicCC>PublicCC</PublicCC>
1150 + <PublicBCC>PublicBCC</PublicBCC>
1151 + <Signature>Signature</Signature>
1152 + <IsVisibleForWeb>true</IsVisibleForWeb>
1153 + <AttachmentLinks>
1154 + <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1155 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1156 + <Name>Name</Name>
1157 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1158 + <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1159 + <ContentId>ContentId</ContentId>
1160 + <ItemKind>aiHDQuery</ItemKind>
1161 + <FileName>FileName</FileName>
1162 + <FileSize>0</FileSize>
1163 + <Description>Description</Description>
1164 + <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1165 + <IsVisibleForWeb>false</IsVisibleForWeb>
1166 + </TTicketAttachment_V1>
1167 + <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1168 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1169 + <Name>Name</Name>
1170 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1171 + <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1172 + <ContentId>ContentId</ContentId>
1173 + <ItemKind>aiHDQuery</ItemKind>
1174 + <FileName>FileName</FileName>
1175 + <FileSize>0</FileSize>
1176 + <Description>Description</Description>
1177 + <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1178 + <IsVisibleForWeb>false</IsVisibleForWeb>
1179 + </TTicketAttachment_V1>
1180 + </AttachmentLinks>
1181 + </Comment>
1182 + <ResultCode>0</ResultCode>
1183 + <ResultMessage>ResultMessage</ResultMessage>
1184 + </TGetTicketCommentResponse_V2>
1185 + </GetTicketComment>
1186 + </ACMP>
1187 +</ICQL>
1188 +{{/apimacro}}
1189 +
1190 += SaveTicketComment =
1191 +
1192 +Folgende Eigenschaften werden vom ACMP Server ignoriert:
1193 +
1194 +* Creator
1195 +* CreationDate
1196 +* IsExternal
1197 +* ExternalMail
1198 +* ExternalRecipient
1199 +* ExternalCC
1200 +* Signature
1201 +
1202 +{{apimacro title="SaveTicketComment_V1 Request"}}
1203 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1204 + <ACMP>
1205 + <SaveTicketComment ActionType="Request" version="1">
1206 + <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1207 + <Comment xsi:type="TTicketComment_V2">
1208 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1209 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1210 + <IsPlainText>false</IsPlainText>
1211 + <!-- HTML Text or Plaintext -->
1212 + <CommentText>CommentText</CommentText>
1213 + <IsPublic>false</IsPublic>
1214 + <PublicRecipient>PublicRecipient</PublicRecipient>
1215 + <PublicCC>PublicCC</PublicCC>
1216 + <PublicBCC>PublicBCC</PublicBCC>
1217 + <IsVisibleForWeb>true</IsVisibleForWeb>
1218 + </Comment>
1219 + </TSaveTicketCommentRequest_V1>
1220 + </SaveTicketComment>
1221 + </ACMP>
1222 +</ICQL>
1223 +{{/apimacro}}
1224 +
1225 +{{apimacro title="SaveTicketComment_V1 Response"}}
1226 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1227 + <ACMP>
1228 + <SaveTicketComment ActionType="Response" version="1">
1229 + <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1230 + <ResultCode>0</ResultCode>
1231 + <ResultMessage>ResultMessage</ResultMessage>
1232 + </TSaveTicketCommentResponse_V1>
1233 + </SaveTicketComment>
1234 + </ACMP>
1235 +</ICQL>
1236 +{{/apimacro}}
1237 +
1238 +{{apimacro title="SaveTicketComment_V2 Request"}}
1239 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1240 + <ACMP>
1241 + <SaveTicketComment ActionType="Request" version="2">
1242 + <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1243 + <Comment xsi:type="TTicketComment_V3">
1244 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1245 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1246 + <IsPlainText>false</IsPlainText>
1247 + <!-- HTML Text or Plaintext -->
1248 + <CommentText>CommentText</CommentText>
1249 + <IsPublic>false</IsPublic>
1250 + <PublicRecipient>PublicRecipient</PublicRecipient>
1251 + <PublicCC>PublicCC</PublicCC>
1252 + <PublicBCC>PublicBCC</PublicBCC>
1253 + <IsVisibleForWeb>true</IsVisibleForWeb>
1254 + <AttachmentLinks>
1255 + <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1256 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1257 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1258 + </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1259 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1260 + <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1261 + </TTicketAttachment_V1>
1262 + </AttachmentLinks>
1263 + </Comment>
1264 + <WorkingTime xsi:type="TTicketWorkingTime_V1">
1265 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1266 + <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1267 + <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1268 + <Description>Description</Description>
1269 + <Executor xsi:type="TContactInfo_V1">
1270 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1271 + </Executor>
1272 + </WorkingTime>
1273 + </TSaveTicketCommentRequest_V2>
1274 + </SaveTicketComment>
1275 + </ACMP>
1276 +</ICQL>
1277 +{{/apimacro}}
1278 +
1279 +{{apimacro title="SaveTicketComment_V2 Response"}}
1280 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1281 + <ACMP>
1282 + <SaveTicketComment ActionType="Response" version="2">
1283 + <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1284 + <ResultCode>0</ResultCode>
1285 + <ResultMessage>ResultMessage</ResultMessage>
1286 + </TSaveTicketCommentResponse_V2>
1287 + </SaveTicketComment>
1288 + </ACMP>
1289 +</ICQL>
1290 +{{/apimacro}}
1291 +
1292 += GetCommentListOfTicket =
1293 +
1294 +{{apimacro title="GetCommentListOfTicket Request"}}
1295 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1296 + <ACMP>
1297 + <GetCommentListOfTicket ActionType="Request" version="1">
1298 + <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1299 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1300 + </TGetCommentListOfTicketRequest_V1>
1301 + </GetCommentListOfTicket>
1302 + </ACMP>
1303 +</ICQL>
1304 +{{/apimacro}}
1305 +
1306 +{{apimacro title="GetCommentListOfTicket Response"}}
1307 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1308 + <ACMP>
1309 + <GetCommentListOfTicket ActionType="Response" version="1">
1310 + <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1311 + <Comments>
1312 + <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1313 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1314 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1315 + <PreviewText>PreviewText</PreviewText>
1316 + <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1317 + <Creator xsi:type="TContactInfo_V1">
1318 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1319 + <Name>Name</Name>
1320 + <FamilyName>FamilyName</FamilyName>
1321 + <FullName>FullName</FullName>
1322 + <Email>Email</Email>
1323 + <HasPhoneNumber>false</HasPhoneNumber>
1324 + <HasDeleteFlag>false</HasDeleteFlag>
1325 + <IsUser>false</IsUser>
1326 + </Creator>
1327 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1328 + <IsExternal>false</IsExternal>
1329 + <IsPublic>false</IsPublic>
1330 + <IsVisibleForWeb>false</IsVisibleForWeb>
1331 + </TTicketCommentInfo_V1>
1332 + <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1333 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1334 + <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1335 + <PreviewText>PreviewText</PreviewText>
1336 + <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1337 + <Creator xsi:type="TContactInfo_V1">
1338 + <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1339 + <Name>Name</Name>
1340 + <FamilyName>FamilyName</FamilyName>
1341 + <FullName>FullName</FullName>
1342 + <Email>Email</Email>
1343 + <HasPhoneNumber>false</HasPhoneNumber>
1344 + <HasDeleteFlag>false</HasDeleteFlag>
1345 + <IsUser>false</IsUser>
1346 + </Creator>
1347 + <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1348 + <IsExternal>false</IsExternal>
1349 + <IsPublic>false</IsPublic>
1350 + <IsVisibleForWeb>false</IsVisibleForWeb>
1351 + </TTicketCommentInfo_V1>
1352 + </Comments>
1353 + <ResultCode>0</ResultCode>
1354 + <ResultMessage>ResultMessage</ResultMessage>
1355 + </TGetCommentListOfTicketResponse_V1>
1356 + </GetCommentListOfTicket>
1357 + </ACMP>
1358 +</ICQL>
1359 +{{/apimacro}}
1360 +
1361 += GetTicketCategoryList =
1362 +
376 376  
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