Änderungen von Dokument Helpdesk

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• Seiteneigenschaften (1 geändert, 0 hinzugefügt, 0 gelöscht)

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Seiteneigenschaften

Inhalt

...	...	@@ -1,14 +1,14 @@
1	1	{{aagon.floatingbox/}}
2	2
3		-=== Save Ticket ===
	3	+= Save Ticket =
4	4
5	5	Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6	6
7	7	{{apimacro title="SaveTicket Request"}}
8		-<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	8	+<ICQL xmlns="http:~/~/acmp.com/SaveTicketRequest_V1" xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
9	9	<ACMP>
10	10	<SaveTicket ActionType="Request" version="1">
11		- <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	11	+ <TSaveTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
12	12	<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13	13	<RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14	14	<Title>Title</Title>
...	...	@@ -37,15 +37,29 @@
37	37	{{/apimacro}}
38	38
39	39
	40	+
	41	+
40	40	Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
41	41
42		-|<HtmlDescription> Hello &lt;br /&gt; World23 </HtmlDescription>
	44	+|(((
	45	+<HtmlDescription>
43	43
	47	+ Hello
	48	+
	49	+ &lt;br /&gt;
	50	+
	51	+ World23
	52	+
	53	+</HtmlDescription>
	54	+
	55	+
	56	+)))|
	57	+
44	44	{{apimacro title="SaveTicket Response"}}
45		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
	59	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V1">
46	46	<ACMP>
47	47	<SaveTicket ActionType="Response" version="1">
48		- <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	62	+ <TSaveTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
49	49	<ResultCode>0</ResultCode>
50	50	<ResultMessage>ResultMessage</ResultMessage>
51	51	</TSaveTicketResponse_V1>
...	...	@@ -55,10 +55,10 @@
55	55	{{/apimacro}}
56	56
57	57	{{apimacro title="SaveTicket Request V2"}}
58		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
	72	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V2">
59	59	<ACMP>
60	60	<SaveTicket ActionType="Request" version="2">
61		- <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	75	+ <TSaveTicketRequest_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
62	62	<Ticket xsi:type="TTicket_V1">
63	63	<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
64	64	<IntTicketId>0</IntTicketId>
...	...	@@ -94,10 +94,10 @@
94	94	{{/apimacro}}
95	95
96	96	{{apimacro title="SaveTicket Response V2"}}
97		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
	111	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V2">
98	98	<ACMP>
99	99	<SaveTicket ActionType="Response" version="2">
100		- <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	114	+ <TSaveTicketResponse_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
101	101	<ResultCode>0</ResultCode>
102	102	<ResultMessage>ResultMessage</ResultMessage>
103	103	</TSaveTicketResponse_V2>
...	...	@@ -107,7 +107,9 @@
107	107	{{/apimacro}}
108	108
109	109	Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
110		-{{apimacro title="SaveTicket Response V3"}}<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	124	+
	125	+{{apimacro title="SaveTicket Response V3"}}
	126	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
111	111	<ACMP>
112	112	<SaveTicket ActionType="Response" version="3">
113	113	<TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
...	...	@@ -116,235 +116,679 @@
116	116	</TSaveTicketResponse_V3>
117	117	</SaveTicket>
118	118	</ACMP>
119		-</ICQL>{{/apimacro}}
	135	+</ICQL>
	136	+{{/apimacro}}
120	120
121		-(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
122		-(((
123		-(% class="showhide-header-flex" %)
124		-(((
125		-(% class="showhide-title" %)
126		-(((
127		-SaveTicket Response V3
128		-)))
	138	+{{apimacro title="SaveTicket Request V4"}}
	139	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V4">
	140	+ <ACMP>
	141	+ <SaveTicket ActionType="Request" version="4">
	142	+ <TSaveTicketRequest_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
	143	+ <Ticket xsi:type="TTicket_V4">
	144	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	145	+ <Requester xsi:type="TContactInfo_V1">
	146	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	147	+ </Requester>
	148	+ <Title>Title</Title>
	149	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	150	+ <Assignee xsi:type="TAssigneeInfo_V1">
	151	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	152	+ <AssigneeIsGroup>false</AssigneeIsGroup>
	153	+ </Assignee>
	154	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	155	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	156	+ <PriorityId>0</PriorityId>
	157	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	158	+ <ResolutionId>ResolutionId</ResolutionId>
	159	+ <Keywords>Keywords</Keywords>
	160	+ <CustomFieldValues>
	161	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	162	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	163	+ <Value>Value</Value>
	164	+ </TCustomFieldValue_V1>
	165	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	166	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	167	+ <Value>Value</Value>
	168	+ </TCustomFieldValue_V1>
	169	+ </CustomFieldValues>
	170	+ <Escalation xsi:type="TTicketEscalation_V1">
	171	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	172	+ </Escalation>
	173	+ <ScheduledForResubmission>false</ScheduledForResubmission>
	174	+ <Resubmission xsi:type="TTicketResubmission_V1">
	175	+ <Subject>Subject</Subject>
	176	+ <Content>Content</Content>
	177	+ <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
	178	+ <Due>Pending</Due>
	179	+ </Resubmission>
	180	+ <PlainDescription>PlainDescription</PlainDescription>
	181	+ <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
	182	+ </Ticket>
	183	+ </TSaveTicketRequest_V4>
	184	+ </SaveTicket>
	185	+ </ACMP>
	186	+</ICQL>
	187	+{{/apimacro}}
129	129
130		-(% class="showhide-arrow" %)
131		-(((
132		-▶
133		-)))
134		-)))
135		-)))
	189	+Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
136	136
137		-(% class="showhidecontent" style="display: none;" %)
138		-(((
139		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	191	+Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
	192	+
	193	+{{apimacro title="SaveTicket Response V4"}}
	194	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V4">
140	140	<ACMP>
141		- <SaveTicket ActionType="Response" version="3">
142		- <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	196	+ <SaveTicket ActionType="Response" version="4">
	197	+ <TSaveTicketResponse_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
143	143	<ResultCode>0</ResultCode>
144	144	<ResultMessage>ResultMessage</ResultMessage>
145		- </TSaveTicketResponse_V3>
	200	+ </TSaveTicketResponse_V4>
146	146	</SaveTicket>
147	147	</ACMP>
148	148	</ICQL>
149		-)))
	204	+{{/apimacro}}
150	150
	206	+= CloseTicket =
151	151
152		-(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
153		-(((
154		-(% class="showhide-header-flex" %)
155		-(((
156		-(% class="showhide-title" %)
157		-(((
158		-SaveTicket Response V3
159		-)))
	208	+Pflichtfelder:
160	160
161		-(% class="showhide-arrow" %)
162		-(((
163		-▶
164		-)))
165		-)))
166		-)))
	210	+**TicketId, Assignee**
167	167
168		-(% class="showhidecontent" style="display: none;" %)
169		-(((
170		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	212	+
	213	+Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
	214	+
	215	+**ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
	216	+
	217	+**Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
	218	+
	219	+**WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
	220	+
	221	+{{apimacro title="CloseTicket Request"}}
	222	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketRequest_V1">
171	171	<ACMP>
172		- <SaveTicket ActionType="Response" version="3">
173		- <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	224	+ <CloseTicket ActionType="Request" version="1">
	225	+ <TCloseTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
	226	+ <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	227	+ <Comment xsi:type="TTicketComment_V3">
	228	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	229	+ <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	230	+ <IsPlainText>false</IsPlainText>
	231	+ <CommentText>CommentText</CommentText>
	232	+ <IsPublic>false</IsPublic>
	233	+ <PublicRecipient>PublicRecipient</PublicRecipient>
	234	+ <PublicCC>PublicCC</PublicCC>
	235	+ <PublicBCC>PublicBCC</PublicBCC>
	236	+ <IsVisibleForWeb>true</IsVisibleForWeb>
	237	+ </Comment>
	238	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	239	+ <Assignee xsi:type="TAssigneeInfo_V1">
	240	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	241	+ <Name>Name</Name>
	242	+ <AssigneeIsGroup>false</AssigneeIsGroup>
	243	+ <Roles/>
	244	+ </Assignee>
	245	+ <ResolutionId>ResolutionId</ResolutionId>
	246	+ <CloseLinkedTicketIds>
	247	+ <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
	248	+ <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
	249	+ </CloseLinkedTicketIds>
	250	+ <WorkingTime xsi:type="TTicketWorkingTime_V1">
	251	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	252	+ <StartDate>1899-12-30T00:00:00.000Z</StartDate>
	253	+ <EndDate>1899-12-30T00:00:00.000Z</EndDate>
	254	+ <Description>Description</Description>
	255	+ <Executor xsi:type="TContactInfo_V1">
	256	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	257	+ </Executor>
	258	+ </WorkingTime>
	259	+ </TCloseTicketRequest_V1>
	260	+ </CloseTicket>
	261	+ </ACMP>
	262	+</ICQL>
	263	+{{/apimacro}}
	264	+
	265	+{{apimacro title="CloseTicket Response"}}
	266	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketResponse_V1">
	267	+ <ACMP>
	268	+ <CloseTicket ActionType="Response" version="1">
	269	+ <TCloseTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
174	174	<ResultCode>0</ResultCode>
175	175	<ResultMessage>ResultMessage</ResultMessage>
176		- </TSaveTicketResponse_V3>
177		- </SaveTicket>
	272	+ </TCloseTicketResponse_V1>
	273	+ </CloseTicket>
178	178	</ACMP>
179	179	</ICQL>
180		-)))
	276	+{{/apimacro}}
181	181
182		-(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
183		-(((
184		-(% class="showhide-header-flex" %)
185		-(((
186		-(% class="showhide-title" %)
187		-(((
188		-SaveTicket Response V3
189		-)))
	278	+= ReopenTicket =
190	190
191		-(% class="showhide-arrow" %)
192		-(((
193		-▶
194		-)))
195		-)))
196		-)))
	280	+{{apimacro title="ReopenTicket Request"}}
	281	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketRequest_V1">
	282	+ <ACMP>
	283	+ <ReopenTicket ActionType="Request" version="1">
	284	+ <TReopenTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
	285	+ <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	286	+ </TReopenTicketRequest_V1>
	287	+ </ReopenTicket>
	288	+ </ACMP>
	289	+</ICQL>
	290	+{{/apimacro}}
197	197
198		-(% class="showhidecontent" style="display: none;" %)
199		-(((
200		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	292	+{{apimacro title="ReopenTicket Response"}}
	293	+<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketResponse_V1">
201	201	<ACMP>
202		- <SaveTicket ActionType="Response" version="3">
203		- <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	295	+ <ReopenTicket ActionType="Response" version="1">
	296	+ <TReopenTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
204	204	<ResultCode>0</ResultCode>
205	205	<ResultMessage>ResultMessage</ResultMessage>
206		- </TSaveTicketResponse_V3>
207		- </SaveTicket>
	299	+ </TReopenTicketResponse_V1>
	300	+ </ReopenTicket>
208	208	</ACMP>
209	209	</ICQL>
210		-)))
	303	+{{/apimacro}}
211	211
212		-(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
213		-(((
214		-(% class="showhide-header-flex" %)
215		-(((
216		-(% class="showhide-title" %)
217		-(((
218		-SaveTicket Response V3
219		-)))
	305	+= MergeTickets =
220	220
221		-(% class="showhide-arrow" %)
222		-(((
223		-▶
224		-)))
225		-)))
226		-)))
	307	+{{apimacro title="MergeTickets Request"}}
	308	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
	309	+ <ACMP>
	310	+ <MergeTickets ActionType="Request" version="1">
	311	+ <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	312	+ <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
	313	+ <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
	314	+ </TMergeTicketsRequest_V1>
	315	+ </MergeTickets>
	316	+ </ACMP>
	317	+</ICQL>
	318	+{{/apimacro}}
227	227
228		-(% class="showhidecontent" style="display: none;" %)
229		-(((
230		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	320	+{{apimacro title="MergeTickets Response"}}
	321	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
231	231	<ACMP>
232		- <SaveTicket ActionType="Response" version="3">
233		- <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	323	+ <MergeTickets ActionType="Response" version="1">
	324	+ <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
234	234	<ResultCode>0</ResultCode>
235	235	<ResultMessage>ResultMessage</ResultMessage>
236		- </TSaveTicketResponse_V3>
237		- </SaveTicket>
	327	+ </TMergeTicketsResponse_V1>
	328	+ </MergeTickets>
238	238	</ACMP>
239	239	</ICQL>
240		-)))
	331	+{{/apimacro}}
241	241
242		-(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
243		-(((
244		-(% class="showhide-header-flex" %)
245		-(((
246		-(% class="showhide-title" %)
247		-(((
248		-SaveTicket Response V3
249		-)))
	333	+= GetTicket =
250	250
251		-(% class="showhide-arrow" %)
252		-(((
253		-▶
254		-)))
255		-)))
256		-)))
	335	+{{apimacro title="GetTicket Request"}}
	336	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
	337	+ <ACMP>
	338	+ <GetTicket ActionType="Request" version="1">
	339	+ <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	340	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	341	+ </TGetTicketRequest_V1>
	342	+ </GetTicket>
	343	+ </ACMP>
	344	+</ICQL>
	345	+{{/apimacro}}
257	257
258		-(% class="showhidecontent" style="display: none;" %)
259		-(((
260		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	347	+{{apimacro title="GetTicket Response"}}
	348	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
261	261	<ACMP>
262		- <SaveTicket ActionType="Response" version="3">
263		- <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	350	+ <GetTicket ActionType="Response" version="1">
	351	+ <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	352	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	353	+ <IntTicketId>0</IntTicketId>
	354	+ <Requester/>
	355	+ <Title>Title</Title>
	356	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	357	+ <Assignee/>
	358	+ <Creator/>
	359	+ <CreatorType>tcACMPUser</CreatorType>
	360	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	361	+ <LastModified>1899-12-30T00:00:00.000Z</LastModified>
	362	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	363	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	364	+ <PriorityId>0</PriorityId>
	365	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	366	+ <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
	367	+ <Keywords>Keywords</Keywords>
	368	+ <CustomFieldValues>
	369	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	370	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	371	+ <Value>Value</Value>
	372	+ </TCustomFieldValue_V1>
	373	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	374	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	375	+ <Value>Value</Value>
	376	+ </TCustomFieldValue_V1>
	377	+ </CustomFieldValues>
264	264	<ResultCode>0</ResultCode>
265	265	<ResultMessage>ResultMessage</ResultMessage>
266		- </TSaveTicketResponse_V3>
267		- </SaveTicket>
	380	+ </TGetTicketResponse_V1>
	381	+ </GetTicket>
268	268	</ACMP>
269	269	</ICQL>
270		-)))
	384	+{{/apimacro}}
271	271
272		-(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
273		-(((
274		-(% class="showhide-header-flex" %)
275		-(((
276		-(% class="showhide-title" %)
277		-(((
278		-SaveTicket Response V3
279		-)))
	386	+{{apimacro title="GetTicket Request V2"}}
	387	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
	388	+ <ACMP>
	389	+ <GetTicket ActionType="Request" version="2">
	390	+ <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	391	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	392	+ </TGetTicketRequest_V2>
	393	+ </GetTicket>
	394	+ </ACMP>
	395	+</ICQL>
	396	+{{/apimacro}}
280	280
281		-(% class="showhide-arrow" %)
282		-(((
283		-▶
284		-)))
285		-)))
286		-)))
	398	+{{apimacro title="GetTicket Response V2"}}
	399	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
	400	+ <ACMP>
	401	+ <GetTicket ActionType="Response" version="2">
	402	+ <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	403	+ <Ticket xsi:type="TTicket_V1">
	404	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	405	+ <IntTicketId>0</IntTicketId>
	406	+ <Requester xsi:type="TContactInfo_V1">
	407	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	408	+ <Name>Name</Name>
	409	+ <FamilyName>FamilyName</FamilyName>
	410	+ <FullName>FullName</FullName>
	411	+ <Email>Email</Email>
	412	+ <HasPhoneNumber>false</HasPhoneNumber>
	413	+ <HasDeleteFlag>false</HasDeleteFlag>
	414	+ <IsUser>false</IsUser>
	415	+ </Requester>
	416	+ <Title>Title</Title>
	417	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	418	+ <Assignee xsi:type="TContactInfo_V1">
	419	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	420	+ <Name>Name</Name>
	421	+ <FamilyName>FamilyName</FamilyName>
	422	+ <FullName>FullName</FullName>
	423	+ <Email>Email</Email>
	424	+ <HasPhoneNumber>false</HasPhoneNumber>
	425	+ <HasDeleteFlag>false</HasDeleteFlag>
	426	+ <IsUser>false</IsUser>
	427	+ </Assignee>
	428	+ <Creator xsi:type="TContactInfo_V1">
	429	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	430	+ <Name>Name</Name>
	431	+ <FamilyName>FamilyName</FamilyName>
	432	+ <FullName>FullName</FullName>
	433	+ <Email>Email</Email>
	434	+ <HasPhoneNumber>false</HasPhoneNumber>
	435	+ <HasDeleteFlag>false</HasDeleteFlag>
	436	+ <IsUser>false</IsUser>
	437	+ </Creator>
	438	+ <CreatorType>tcACMPUser</CreatorType>
	439	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	440	+ <LastModified>1899-12-30T00:00:00.000Z</LastModified>
	441	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	442	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	443	+ <PriorityId>0</PriorityId>
	444	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	445	+ <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
	446	+ <Keywords>Keywords</Keywords>
	447	+ <CustomFieldValues>
	448	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	449	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	450	+ <Value>Value</Value>
	451	+ </TCustomFieldValue_V1>
	452	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	453	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	454	+ <Value>Value</Value>
	455	+ </TCustomFieldValue_V1>
	456	+ </CustomFieldValues>
	457	+ <Escalation xsi:type="TTicketEscalation_V1">
	458	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	459	+ <Name>Name</Name>
	460	+ <Level>0</Level>
	461	+ </Escalation>
	462	+ <ScheduledForResubmission>false</ScheduledForResubmission>
	463	+ <Resubmission xsi:type="TTicketResubmission_V1">
	464	+ <Subject>Subject</Subject>
	465	+ <Content>Content</Content>
	466	+ <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
	467	+ <Due>Pending</Due>
	468	+ </Resubmission>
	469	+ </Ticket>
	470	+ <ResultCode>0</ResultCode>
	471	+ <ResultMessage>ResultMessage</ResultMessage>
	472	+ </TGetTicketResponse_V2>
	473	+ </GetTicket>
	474	+ </ACMP>
	475	+</ICQL>
	476	+{{/apimacro}}
287	287
288		-(% class="showhidecontent" style="display: none;" %)
289		-(((
290		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	478	+{{apimacro title="GetTicket Request V3"}}
	479	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
291	291	<ACMP>
292		- <SaveTicket ActionType="Response" version="3">
293		- <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	481	+ <GetTicket ActionType="Request" version="3">
	482	+ <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	483	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	484	+ </TGetTicketRequest_V3>
	485	+ </GetTicket>
	486	+ </ACMP>
	487	+</ICQL>
	488	+{{/apimacro}}
	489	+
	490	+{{apimacro title="GetTicket Response V3"}}
	491	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
	492	+ <ACMP>
	493	+ <GetTicket ActionType="Response" version="3">
	494	+ <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	495	+ <Ticket xsi:type="TTicket_V2">
	496	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	497	+ <IntTicketId>0</IntTicketId>
	498	+ <Requester xsi:type="TContactInfo_V1">
	499	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	500	+ <Name>Name</Name>
	501	+ <FamilyName>FamilyName</FamilyName>
	502	+ <FullName>FullName</FullName>
	503	+ <Email>Email</Email>
	504	+ <HasPhoneNumber>false</HasPhoneNumber>
	505	+ <HasDeleteFlag>false</HasDeleteFlag>
	506	+ <IsUser>false</IsUser>
	507	+ </Requester>
	508	+ <Title>Title</Title>
	509	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	510	+ <Assignee xsi:type="TAssigneeInfo_V1">
	511	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	512	+ <Name>Name</Name>
	513	+ <AssigneeIsGroup>false</AssigneeIsGroup>
	514	+ <Roles/>
	515	+ </Assignee>
	516	+ <Creator xsi:type="TContactInfo_V1">
	517	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	518	+ <Name>Name</Name>
	519	+ <FamilyName>FamilyName</FamilyName>
	520	+ <FullName>FullName</FullName>
	521	+ <Email>Email</Email>
	522	+ <HasPhoneNumber>false</HasPhoneNumber>
	523	+ <HasDeleteFlag>false</HasDeleteFlag>
	524	+ <IsUser>false</IsUser>
	525	+ </Creator>
	526	+ <CreatorType>tcACMPUser</CreatorType>
	527	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	528	+ <LastModified>1899-12-30T00:00:00.000Z</LastModified>
	529	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	530	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	531	+ <PriorityId>0</PriorityId>
	532	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	533	+ <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
	534	+ <Keywords>Keywords</Keywords>
	535	+ <CustomFieldValues>
	536	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	537	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	538	+ <Value>Value</Value>
	539	+ </TCustomFieldValue_V1>
	540	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	541	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	542	+ <Value>Value</Value>
	543	+ </TCustomFieldValue_V1>
	544	+ </CustomFieldValues>
	545	+ <Escalation xsi:type="TTicketEscalation_V1">
	546	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	547	+ <Name>Name</Name>
	548	+ <Level>0</Level>
	549	+ </Escalation>
	550	+ <ScheduledForResubmission>false</ScheduledForResubmission>
	551	+ <Resubmission xsi:type="TTicketResubmission_V1">
	552	+ <Subject>Subject</Subject>
	553	+ <Content>Content</Content>
	554	+ <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
	555	+ <Due>Pending</Due>
	556	+ </Resubmission>
	557	+ <PlainDescription>PlainDescription</PlainDescription>
	558	+ </Ticket>
294	294	<ResultCode>0</ResultCode>
295	295	<ResultMessage>ResultMessage</ResultMessage>
296		- </TSaveTicketResponse_V3>
297		- </SaveTicket>
	561	+ </TGetTicketResponse_V3>
	562	+ </GetTicket>
298	298	</ACMP>
299	299	</ICQL>
300		-)))
	565	+{{/apimacro}}
301	301
302		-(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
303		-(((
304		-(% class="showhide-header-flex" %)
305		-(((
306		-(% class="showhide-title" %)
307		-(((
308		-SaveTicket Response V3
309		-)))
	567	+{{apimacro title="GetTicket Request V4"}}
	568	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
	569	+ <ACMP>
	570	+ <GetTicket ActionType="Request" version="4">
	571	+ <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	572	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	573	+ </TGetTicketRequest_V4>
	574	+ </GetTicket>
	575	+ </ACMP>
	576	+</ICQL>
	577	+{{/apimacro}}
310	310
311		-(% class="showhide-arrow" %)
312		-(((
313		-▶
314		-)))
315		-)))
316		-)))
	579	+{{apimacro title="GetTicket Response V4"}}
	580	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
	581	+ <ACMP>
	582	+ <GetTicket ActionType="Response" version="4">
	583	+ <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	584	+ <Ticket xsi:type="TTicket_V3">
	585	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	586	+ <IntTicketId>0</IntTicketId>
	587	+ <Requester xsi:type="TContactInfo_V1">
	588	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	589	+ <Name>Name</Name>
	590	+ <FamilyName>FamilyName</FamilyName>
	591	+ <FullName>FullName</FullName>
	592	+ <Email>Email</Email>
	593	+ <HasPhoneNumber>false</HasPhoneNumber>
	594	+ <HasDeleteFlag>false</HasDeleteFlag>
	595	+ <IsUser>false</IsUser>
	596	+ </Requester>
	597	+ <Title>Title</Title>
	598	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	599	+ <Assignee xsi:type="TAssigneeInfo_V1">
	600	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	601	+ <Name>Name</Name>
	602	+ <AssigneeIsGroup>false</AssigneeIsGroup>
	603	+ <Roles/>
	604	+ </Assignee>
	605	+ <Creator xsi:type="TContactInfo_V1">
	606	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	607	+ <Name>Name</Name>
	608	+ <FamilyName>FamilyName</FamilyName>
	609	+ <FullName>FullName</FullName>
	610	+ <Email>Email</Email>
	611	+ <HasPhoneNumber>false</HasPhoneNumber>
	612	+ <HasDeleteFlag>false</HasDeleteFlag>
	613	+ <IsUser>false</IsUser>
	614	+ </Creator>
	615	+ <CreatorType>tcACMPUser</CreatorType>
	616	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	617	+ <LastModified>1899-12-30T00:00:00.000Z</LastModified>
	618	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	619	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	620	+ <PriorityId>0</PriorityId>
	621	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	622	+ <ResolutionId>ResolutionId</ResolutionId>
	623	+ <Keywords>Keywords</Keywords>
	624	+ <CustomFieldValues>
	625	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	626	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	627	+ <Value>Value</Value>
	628	+ </TCustomFieldValue_V1>
	629	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	630	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	631	+ <Value>Value</Value>
	632	+ </TCustomFieldValue_V1>
	633	+ </CustomFieldValues>
	634	+ <Escalation xsi:type="TTicketEscalation_V1">
	635	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	636	+ <Name>Name</Name>
	637	+ <Level>0</Level>
	638	+ </Escalation>
	639	+ <ScheduledForResubmission>false</ScheduledForResubmission>
	640	+ <Resubmission xsi:type="TTicketResubmission_V1">
	641	+ <Subject>Subject</Subject>
	642	+ <Content>Content</Content>
	643	+ <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
	644	+ <Due>Pending</Due>
	645	+ </Resubmission>
	646	+ <PlainDescription>PlainDescription</PlainDescription>
	647	+ <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
	648	+ </Ticket>
	649	+ <ResultCode>0</ResultCode>
	650	+ <ResultMessage>ResultMessage</ResultMessage>
	651	+ </TGetTicketResponse_V4>
	652	+ </GetTicket>
	653	+ </ACMP>
	654	+</ICQL>
	655	+{{/apimacro}}
317	317
318		-(% class="showhidecontent" style="display: none;" %)
319		-(((
320		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	657	+Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben. Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String. Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall den Standardwert eines Booleans "false" beinhaltet.
	658	+
	659	+{{apimacro title="GetTicket Request V5"}}
	660	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
321	321	<ACMP>
322		- <SaveTicket ActionType="Response" version="3">
323		- <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	662	+ <GetTicket ActionType="Request" version="5">
	663	+ <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	664	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	665	+ </TGetTicketRequest_V5>
	666	+ </GetTicket>
	667	+ </ACMP>
	668	+</ICQL>
	669	+{{/apimacro}}
	670	+
	671	+{{apimacro title="GetTicket Response V5"}}
	672	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
	673	+ <ACMP>
	674	+ <GetTicket ActionType="Response" version="5">
	675	+ <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	676	+ <Ticket xsi:type="TTicket_V4">
	677	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	678	+ <IntTicketId>0</IntTicketId>
	679	+ <Requester xsi:type="TContactInfo_V1">
	680	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	681	+ <Name>Name</Name>
	682	+ <FamilyName>FamilyName</FamilyName>
	683	+ <FullName>FullName</FullName>
	684	+ <Email>Email</Email>
	685	+ <HasPhoneNumber>true</HasPhoneNumber>
	686	+ <HasDeleteFlag>false</HasDeleteFlag>
	687	+ <IsUser>false</IsUser>
	688	+ </Requester>
	689	+ <Title>Title</Title>
	690	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	691	+ <Assignee xsi:type="TAssigneeInfo_V1">
	692	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	693	+ <Name>Name</Name>
	694	+ <AssigneeIsGroup>false</AssigneeIsGroup>
	695	+ <Roles/>
	696	+ </Assignee>
	697	+ <Creator xsi:type="TContactInfo_V1">
	698	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	699	+ <Name>Name</Name>
	700	+ <FamilyName>FamilyName</FamilyName>
	701	+ <FullName>FullName</FullName>
	702	+ <Email>Email</Email>
	703	+ <HasPhoneNumber>true</HasPhoneNumber>
	704	+ <HasDeleteFlag>false</HasDeleteFlag>
	705	+ <IsUser>false</IsUser>
	706	+ </Creator>
	707	+ <CreatorType>tcACMPUser</CreatorType>
	708	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	709	+ <LastModified>1899-12-30T00:00:00.000Z</LastModified>
	710	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	711	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	712	+ <PriorityId>0</PriorityId>
	713	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	714	+ <ResolutionId>ResolutionId</ResolutionId>
	715	+ <Keywords>Keywords</Keywords>
	716	+ <CustomFieldValues>
	717	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	718	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	719	+ <Value>Value</Value>
	720	+ </TCustomFieldValue_V1>
	721	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	722	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	723	+ <Value>Value</Value>
	724	+ </TCustomFieldValue_V1>
	725	+ </CustomFieldValues>
	726	+ <Escalation xsi:type="TTicketEscalation_V1">
	727	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	728	+ <Name>Name</Name>
	729	+ <Level>0</Level>
	730	+ </Escalation>
	731	+ <ScheduledForResubmission>false</ScheduledForResubmission>
	732	+ <Resubmission xsi:type="TTicketResubmission_V1">
	733	+ <Subject>Subject</Subject>
	734	+ <Content>Content</Content>
	735	+ <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
	736	+ <Due>Pending</Due>
	737	+ </Resubmission>
	738	+ <PlainDescription>PlainDescription</PlainDescription>
	739	+ <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
	740	+ <TotalTicketCosts>0</TotalTicketCosts>
	741	+ <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
	742	+ </Ticket>
324	324	<ResultCode>0</ResultCode>
325	325	<ResultMessage>ResultMessage</ResultMessage>
326		- </TSaveTicketResponse_V3>
327		- </SaveTicket>
	745	+ </TGetTicketResponse_V5>
	746	+ </GetTicket>
328	328	</ACMP>
329	329	</ICQL>
330		-)))
	749	+{{/apimacro}}
331	331
332		-{{apimacro title="SaveTicket Request V4"}}
333		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
	751	+= GetTicketFromTemplate =
	752	+
	753	+Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
	754	+
	755	+Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
	756	+
	757	+{{apimacro title="GetTicketFromTemplate Request"}}
	758	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
334	334	<ACMP>
335		- <SaveTicket ActionType="Request" version="4">
336		- <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	760	+ <GetTicketFromTemplate ActionType="Request" version="1">
	761	+ <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	762	+ <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
	763	+ </TGetTicketFromTemplateRequest_V1>
	764	+ </GetTicketFromTemplate>
	765	+ </ACMP>
	766	+</ICQL>
	767	+{{/apimacro}}
	768	+
	769	+{{apimacro title="GetTicketFromTemplate Response"}}
	770	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
	771	+ <ACMP>
	772	+ <GetTicketFromTemplate ActionType="Response" version="1">
	773	+ <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
337	337	<Ticket xsi:type="TTicket_V4">
338	338	<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	776	+ <IntTicketId>0</IntTicketId>
339	339	<Requester xsi:type="TContactInfo_V1">
340	340	<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	779	+ <Name>Name</Name>
	780	+ <FamilyName>FamilyName</FamilyName>
	781	+ <FullName>FullName</FullName>
	782	+ <Email>Email</Email>
	783	+ <HasPhoneNumber>true</HasPhoneNumber>
	784	+ <HasDeleteFlag>false</HasDeleteFlag>
	785	+ <IsUser>false</IsUser>
341	341	</Requester>
342	342	<Title>Title</Title>
343	343	<HtmlDescription>HtmlDescription</HtmlDescription>
344	344	<Assignee xsi:type="TAssigneeInfo_V1">
345	345	<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	791	+ <Name>Name</Name>
346	346	<AssigneeIsGroup>false</AssigneeIsGroup>
	793	+ <Roles/>
347	347	</Assignee>
	795	+ <Creator xsi:type="TContactInfo_V1">
	796	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	797	+ <Name>Name</Name>
	798	+ <FamilyName>FamilyName</FamilyName>
	799	+ <FullName>FullName</FullName>
	800	+ <Email>Email</Email>
	801	+ <HasPhoneNumber>true</HasPhoneNumber>
	802	+ <HasDeleteFlag>false</HasDeleteFlag>
	803	+ <IsUser>false</IsUser>
	804	+ </Creator>
	805	+ <CreatorType>tcACMPUser</CreatorType>
	806	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	807	+ <LastModified>1899-12-30T00:00:00.000Z</LastModified>
348	348	<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
349	349	<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
350	350	<PriorityId>0</PriorityId>
...	...	@@ -363,6 +363,8 @@
363	363	</CustomFieldValues>
364	364	<Escalation xsi:type="TTicketEscalation_V1">
365	365	<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	826	+ <Name>Name</Name>
	827	+ <Level>0</Level>
366	366	</Escalation>
367	367	<ScheduledForResubmission>false</ScheduledForResubmission>
368	368	<Resubmission xsi:type="TTicketResubmission_V1">
...	...	@@ -372,75 +372,433 @@
372	372	<Due>Pending</Due>
373	373	</Resubmission>
374	374	<PlainDescription>PlainDescription</PlainDescription>
	837	+ <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
	838	+ <TotalTicketCosts>0</TotalTicketCosts>
375	375	<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
376	376	</Ticket>
377		- </TSaveTicketRequest_V4>
378		- </SaveTicket>
	841	+ <ResultCode>0</ResultCode>
	842	+ <ResultMessage>ResultMessage</ResultMessage>
	843	+ </TGetTicketFromTemplateResponse_V1>
	844	+ </GetTicketFromTemplate>
379	379	</ACMP>
380	380	</ICQL>
381	381	{{/apimacro}}
382	382
383		-Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
	849	+= GetTicketAttachments =
384	384
385		-Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
	851	+{{apimacro title="GetTicketAttachments Request"}}
	852	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
	853	+ <ACMP>
	854	+ <GetTicketAttachments ActionType="Request" version="1">
	855	+ <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	856	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	857	+ </TGetTicketAttachmentsRequest_V1>
	858	+ </GetTicketAttachments>
	859	+ </ACMP>
	860	+</ICQL>
	861	+{{/apimacro}}
386	386
387		-{{apimacro title="SaveTicket Response V4"}}
388		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
	863	+{{apimacro title="GetTicketAttachments Response"}}
	864	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
389	389	<ACMP>
390		- <SaveTicket ActionType="Response" version="4">
391		- <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	866	+ <GetTicketAttachments ActionType="Response" version="1">
	867	+ <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	868	+ <AttachmentList>
	869	+ <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
	870	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	871	+ <Name>Name</Name>
	872	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	873	+ <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
	874	+ <ContentId>ContentId</ContentId>
	875	+ <ItemKind>aiHDQuery</ItemKind>
	876	+ <FileName>FileName</FileName>
	877	+ <FileSize>0</FileSize>
	878	+ <Description>Description</Description>
	879	+ <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
	880	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	881	+ </TTicketAttachment_V1>
	882	+ <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
	883	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	884	+ <Name>Name</Name>
	885	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	886	+ <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
	887	+ <ContentId>ContentId</ContentId>
	888	+ <ItemKind>aiHDQuery</ItemKind>
	889	+ <FileName>FileName</FileName>
	890	+ <FileSize>0</FileSize>
	891	+ <Description>Description</Description>
	892	+ <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
	893	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	894	+ </TTicketAttachment_V1>
	895	+ </AttachmentList>
392	392	<ResultCode>0</ResultCode>
393	393	<ResultMessage>ResultMessage</ResultMessage>
394		- </TSaveTicketResponse_V4>
395		- </SaveTicket>
	898	+ </TGetTicketAttachmentsResponse_V1>
	899	+ </GetTicketAttachments>
396	396	</ACMP>
397	397	</ICQL>
398	398	{{/apimacro}}
399	399
400		-= CloseTicket =
	904	+= GetTicketAttachment =
401	401
402		-Pflichtfelder:
	906	+{{apimacro title="GetTicketAttachment Request"}}
	907	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
	908	+ <ACMP>
	909	+ <GetTicketAttachment ActionType="Request" version="1">
	910	+ <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	911	+ <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	912	+ <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
	913	+ </TGetTicketAttachmentRequest_V1>
	914	+ </GetTicketAttachment>
	915	+ </ACMP>
	916	+</ICQL>
	917	+{{/apimacro}}
403	403
404		-**TicketId, Assignee**
	919	+{{apimacro title="GetTicketAttachment Response"}}
	920	+LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
	921	+ <ACMP>
	922	+ <GetTicketAttachment ActionType="Response" version="1">
	923	+ <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	924	+ <TicketAttachment xsi:type="TTicketAttachment_V1">
	925	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	926	+ <Name>Name</Name>
	927	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	928	+ <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
	929	+ <ContentId>ContentId</ContentId>
	930	+ <ItemKind>aiHDQuery</ItemKind>
	931	+ <FileName>FileName</FileName>
	932	+ <FileSize>0</FileSize>
	933	+ <Description>Description</Description>
	934	+ <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
	935	+ <IsVisibleForWeb>true</IsVisibleForWeb>
	936	+ </TicketAttachment>
	937	+ <ResultCode>0</ResultCode>
	938	+ <ResultMessage>ResultMessage</ResultMessage>
	939	+ </TGetTicketAttachmentResponse_V1>
	940	+ </GetTicketAttachment>
	941	+ </ACMP>
	942	+</ICQL>
	943	+{{/apimacro}}
405	405
	945	+= SaveTicketAttachments =
406	406
407		-Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
	947	+Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
408	408
409		-**ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
	949	+Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
410	410
411		-**Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
	951	+{{apimacro title="SaveTicketAttachments Request"}}
	952	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
	953	+ <ACMP>
	954	+ <SaveTicketAttachments ActionType="Request" version="1">
	955	+ <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	956	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	957	+ <Attachments>
	958	+ <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
	959	+ <!-- Mandatory -->
	960	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	961	+ <!-- Mandatory -->
	962	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	963	+ <Name>Name</Name>
	964	+ <ContentId>ContentId</ContentId>
	965	+ <FileName>FileName</FileName>
	966	+ <Description>Description</Description>
	967	+ <IsVisibleForWeb>true</IsVisibleForWeb>
	968	+ </TTicketAttachment_V1>
	969	+ </Attachments>
	970	+ </TSaveTicketAttachmentsRequest_V1>
	971	+ </SaveTicketAttachments>
	972	+ </ACMP>
	973	+</ICQL>
	974	+{{/apimacro}}
412	412
413		-**WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
	976	+{{apimacro title="GetTicketAttachments Response"}}
	977	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
	978	+ <ACMP>
	979	+ <SaveTicketAttachments ActionType="Response" version="1">
	980	+ <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	981	+ <ResultCode>0</ResultCode>
	982	+ <ResultMessage>ResultMessage</ResultMessage>
	983	+ </TSaveTicketAttachmentsResponse_V1>
	984	+ </SaveTicketAttachments>
	985	+ </ACMP>
	986	+</ICQL>
	987	+{{/apimacro}}
414	414
415		-{{apimacro title="CloseTicket Request"}}
416		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
	989	+= GetTicketComments =
	990	+
	991	+{{apimacro title="GetTicketComments Request"}}
	992	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
417	417	<ACMP>
418		- <CloseTicket ActionType="Request" version="1">
419		- <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
420		- <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	994	+ <GetTicketComments ActionType="Request" version="1">
	995	+ <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	996	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	997	+ </TGetTicketCommentsRequest_V1>
	998	+ </GetTicketComments>
	999	+ </ACMP>
	1000	+</ICQL>
	1001	+{{/apimacro}}
	1002	+
	1003	+{{apimacro title="GetTicketComments Response"}}
	1004	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
	1005	+ <ACMP>
	1006	+ <GetTicketComments ActionType="Response" version="1">
	1007	+ <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1008	+ <Comments>
	1009	+ <TTicketComment_V1 xsi:type="TTicketComment_V1">
	1010	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1011	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1012	+ <Creator/>
	1013	+ <HtmlComment>HtmlComment</HtmlComment>
	1014	+ <PlainComment>PlainComment</PlainComment>
	1015	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	1016	+ <IsExternal>false</IsExternal>
	1017	+ <ExternalMail>ExternalMail</ExternalMail>
	1018	+ <ExternalRecepient>ExternalRecepient</ExternalRecepient>
	1019	+ <ExternalCC>ExternalCC</ExternalCC>
	1020	+ <IsPublic>false</IsPublic>
	1021	+ <PublicRecipient>PublicRecipient</PublicRecipient>
	1022	+ <PublicCC>PublicCC</PublicCC>
	1023	+ <PublicBCC>PublicBCC</PublicBCC>
	1024	+ <SignatureHtml>SignatureHtml</SignatureHtml>
	1025	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	1026	+ </TTicketComment_V1>
	1027	+ <TTicketComment_V1 xsi:type="TTicketComment_V1">
	1028	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1029	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1030	+ <Creator/>
	1031	+ <HtmlComment>HtmlComment</HtmlComment>
	1032	+ <PlainComment>PlainComment</PlainComment>
	1033	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	1034	+ <IsExternal>false</IsExternal>
	1035	+ <ExternalMail>ExternalMail</ExternalMail>
	1036	+ <ExternalRecepient>ExternalRecepient</ExternalRecepient>
	1037	+ <ExternalCC>ExternalCC</ExternalCC>
	1038	+ <IsPublic>false</IsPublic>
	1039	+ <PublicRecipient>PublicRecipient</PublicRecipient>
	1040	+ <PublicCC>PublicCC</PublicCC>
	1041	+ <PublicBCC>PublicBCC</PublicBCC>
	1042	+ <SignatureHtml>SignatureHtml</SignatureHtml>
	1043	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	1044	+ </TTicketComment_V1>
	1045	+ </Comments>
	1046	+ <ResultCode>0</ResultCode>
	1047	+ <ResultMessage>ResultMessage</ResultMessage>
	1048	+ </TGetTicketCommentsResponse_V1>
	1049	+ </GetTicketComments>
	1050	+ </ACMP>
	1051	+</ICQL>
	1052	+{{/apimacro}}
	1053	+
	1054	+= GetTicketComment =
	1055	+
	1056	+{{apimacro title="GetTicketComment_V1 Request"}}
	1057	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
	1058	+ <ACMP>
	1059	+ <GetTicketComment ActionType="Request" version="1">
	1060	+ <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1061	+ <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
	1062	+ <GetPlainText>false</GetPlainText>
	1063	+ </TGetTicketCommentRequest_V1>
	1064	+ </GetTicketComment>
	1065	+ </ACMP>
	1066	+</ICQL>
	1067	+{{/apimacro}}
	1068	+
	1069	+{{apimacro title="GetTicketComment_V1 Response"}}
	1070	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
	1071	+ <ACMP>
	1072	+ <GetTicketComment ActionType="Response" version="1">
	1073	+ <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1074	+ <Comment xsi:type="TTicketComment_V2">
	1075	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1076	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1077	+ <Creator xsi:type="TContactInfo_V1">
	1078	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1079	+ <Name>Name</Name>
	1080	+ <FamilyName>FamilyName</FamilyName>
	1081	+ <FullName>FullName</FullName>
	1082	+ <Email>Email</Email>
	1083	+ <HasPhoneNumber>false</HasPhoneNumber>
	1084	+ <HasDeleteFlag>false</HasDeleteFlag>
	1085	+ <IsUser>false</IsUser>
	1086	+ </Creator>
	1087	+ <IsPlainText>true</IsPlainText>
	1088	+ <CommentText>CommentText</CommentText>
	1089	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	1090	+ <IsExternal>true</IsExternal>
	1091	+ <ExternalMail>ExternalMail</ExternalMail>
	1092	+ <ExternalRecepient>ExternalRecepient</ExternalRecepient>
	1093	+ <ExternalCC>ExternalCC</ExternalCC>
	1094	+ <IsPublic>true</IsPublic>
	1095	+ <PublicRecipient>PublicRecipient</PublicRecipient>
	1096	+ <PublicCC>PublicCC</PublicCC>
	1097	+ <PublicBCC>PublicBCC</PublicBCC>
	1098	+ <Signature>Signature</Signature>
	1099	+ <IsVisibleForWeb>true</IsVisibleForWeb>
	1100	+ </Comment>
	1101	+ <ResultCode>0</ResultCode>
	1102	+ <ResultMessage>ResultMessage</ResultMessage>
	1103	+ </TGetTicketCommentResponse_V1>
	1104	+ </GetTicketComment>
	1105	+ </ACMP>
	1106	+</ICQL>
	1107	+{{/apimacro}}
	1108	+
	1109	+{{apimacro title="GetTicketComment_V2 Request"}}
	1110	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
	1111	+ <ACMP>
	1112	+ <GetTicketComment ActionType="Request" version="2">
	1113	+ <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1114	+ <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
	1115	+ <GetPlainText>false</GetPlainText>
	1116	+ </TGetTicketCommentRequest_V2>
	1117	+ </GetTicketComment>
	1118	+ </ACMP>
	1119	+</ICQL>
	1120	+{{/apimacro}}
	1121	+
	1122	+{{apimacro title="GetTicketComment_V2 Response"}}
	1123	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
	1124	+ <ACMP>
	1125	+ <GetTicketComment ActionType="Response" version="2">
	1126	+ <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
421	421	<Comment xsi:type="TTicketComment_V3">
422	422	<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
423		- <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	1129	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1130	+ <Creator xsi:type="TContactInfo_V1">
	1131	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1132	+ <Name>Name</Name>
	1133	+ <FamilyName>FamilyName</FamilyName>
	1134	+ <FullName>FullName</FullName>
	1135	+ <Email>Email</Email>
	1136	+ <HasPhoneNumber>false</HasPhoneNumber>
	1137	+ <HasDeleteFlag>false</HasDeleteFlag>
	1138	+ <IsUser>false</IsUser>
	1139	+ </Creator>
424	424	<IsPlainText>false</IsPlainText>
425	425	<CommentText>CommentText</CommentText>
	1142	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	1143	+ <IsExternal>false</IsExternal>
	1144	+ <ExternalMail>ExternalMail</ExternalMail>
	1145	+ <ExternalRecepient>ExternalRecepient</ExternalRecepient>
	1146	+ <ExternalCC>ExternalCC</ExternalCC>
426	426	<IsPublic>false</IsPublic>
427	427	<PublicRecipient>PublicRecipient</PublicRecipient>
428	428	<PublicCC>PublicCC</PublicCC>
429	429	<PublicBCC>PublicBCC</PublicBCC>
	1151	+ <Signature>Signature</Signature>
430	430	<IsVisibleForWeb>true</IsVisibleForWeb>
	1153	+ <AttachmentLinks>
	1154	+ <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
	1155	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	1156	+ <Name>Name</Name>
	1157	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	1158	+ <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
	1159	+ <ContentId>ContentId</ContentId>
	1160	+ <ItemKind>aiHDQuery</ItemKind>
	1161	+ <FileName>FileName</FileName>
	1162	+ <FileSize>0</FileSize>
	1163	+ <Description>Description</Description>
	1164	+ <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
	1165	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	1166	+ </TTicketAttachment_V1>
	1167	+ <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
	1168	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	1169	+ <Name>Name</Name>
	1170	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	1171	+ <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
	1172	+ <ContentId>ContentId</ContentId>
	1173	+ <ItemKind>aiHDQuery</ItemKind>
	1174	+ <FileName>FileName</FileName>
	1175	+ <FileSize>0</FileSize>
	1176	+ <Description>Description</Description>
	1177	+ <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
	1178	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	1179	+ </TTicketAttachment_V1>
	1180	+ </AttachmentLinks>
431	431	</Comment>
432		- <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
433		- <Assignee xsi:type="TAssigneeInfo_V1">
434		- <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
435		- <Name>Name</Name>
436		- <AssigneeIsGroup>false</AssigneeIsGroup>
437		- <Roles/>
438		- </Assignee>
439		- <ResolutionId>ResolutionId</ResolutionId>
440		- <CloseLinkedTicketIds>
441		- <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
442		- <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
443		- </CloseLinkedTicketIds>
	1182	+ <ResultCode>0</ResultCode>
	1183	+ <ResultMessage>ResultMessage</ResultMessage>
	1184	+ </TGetTicketCommentResponse_V2>
	1185	+ </GetTicketComment>
	1186	+ </ACMP>
	1187	+</ICQL>
	1188	+{{/apimacro}}
	1189	+
	1190	+= SaveTicketComment =
	1191	+
	1192	+Folgende Eigenschaften werden vom ACMP Server ignoriert:
	1193	+
	1194	+* Creator
	1195	+* CreationDate
	1196	+* IsExternal
	1197	+* ExternalMail
	1198	+* ExternalRecipient
	1199	+* ExternalCC
	1200	+* Signature
	1201	+
	1202	+{{apimacro title="SaveTicketComment_V1 Request"}}
	1203	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
	1204	+ <ACMP>
	1205	+ <SaveTicketComment ActionType="Request" version="1">
	1206	+ <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1207	+ <Comment xsi:type="TTicketComment_V2">
	1208	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1209	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1210	+ <IsPlainText>false</IsPlainText>
	1211	+ <!-- HTML Text or Plaintext -->
	1212	+ <CommentText>CommentText</CommentText>
	1213	+ <IsPublic>false</IsPublic>
	1214	+ <PublicRecipient>PublicRecipient</PublicRecipient>
	1215	+ <PublicCC>PublicCC</PublicCC>
	1216	+ <PublicBCC>PublicBCC</PublicBCC>
	1217	+ <IsVisibleForWeb>true</IsVisibleForWeb>
	1218	+ </Comment>
	1219	+ </TSaveTicketCommentRequest_V1>
	1220	+ </SaveTicketComment>
	1221	+ </ACMP>
	1222	+</ICQL>
	1223	+{{/apimacro}}
	1224	+
	1225	+{{apimacro title="SaveTicketComment_V1 Response"}}
	1226	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
	1227	+ <ACMP>
	1228	+ <SaveTicketComment ActionType="Response" version="1">
	1229	+ <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1230	+ <ResultCode>0</ResultCode>
	1231	+ <ResultMessage>ResultMessage</ResultMessage>
	1232	+ </TSaveTicketCommentResponse_V1>
	1233	+ </SaveTicketComment>
	1234	+ </ACMP>
	1235	+</ICQL>
	1236	+{{/apimacro}}
	1237	+
	1238	+{{apimacro title="SaveTicketComment_V2 Request"}}
	1239	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
	1240	+ <ACMP>
	1241	+ <SaveTicketComment ActionType="Request" version="2">
	1242	+ <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1243	+ <Comment xsi:type="TTicketComment_V3">
	1244	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1245	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1246	+ <IsPlainText>false</IsPlainText>
	1247	+ <!-- HTML Text or Plaintext -->
	1248	+ <CommentText>CommentText</CommentText>
	1249	+ <IsPublic>false</IsPublic>
	1250	+ <PublicRecipient>PublicRecipient</PublicRecipient>
	1251	+ <PublicCC>PublicCC</PublicCC>
	1252	+ <PublicBCC>PublicBCC</PublicBCC>
	1253	+ <IsVisibleForWeb>true</IsVisibleForWeb>
	1254	+ <AttachmentLinks>
	1255	+ <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
	1256	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	1257	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	1258	+ </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
	1259	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	1260	+ <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
	1261	+ </TTicketAttachment_V1>
	1262	+ </AttachmentLinks>
	1263	+ </Comment>
444	444	<WorkingTime xsi:type="TTicketWorkingTime_V1">
445	445	<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
446	446	<StartDate>1899-12-30T00:00:00.000Z</StartDate>
...	...	@@ -449,56 +449,95 @@
449	449	<Executor xsi:type="TContactInfo_V1">
450	450	<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
451	451	</Executor>
452		- </WorkingTime>
453		- </TCloseTicketRequest_V1>
454		- </CloseTicket>
	1272	+ </WorkingTime>
	1273	+ </TSaveTicketCommentRequest_V2>
	1274	+ </SaveTicketComment>
455	455	</ACMP>
456	456	</ICQL>
457	457	{{/apimacro}}
458	458
459		-{{apimacro title="CloseTicket Response"}}
460		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
	1279	+{{apimacro title="SaveTicketComment_V2 Response"}}
	1280	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
461	461	<ACMP>
462		- <CloseTicket ActionType="Response" version="1">
463		- <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1282	+ <SaveTicketComment ActionType="Response" version="2">
	1283	+ <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
464	464	<ResultCode>0</ResultCode>
465	465	<ResultMessage>ResultMessage</ResultMessage>
466		- </TCloseTicketResponse_V1>
467		- </CloseTicket>
	1286	+ </TSaveTicketCommentResponse_V2>
	1287	+ </SaveTicketComment>
468	468	</ACMP>
469	469	</ICQL>
470	470	{{/apimacro}}
471	471
472		-= ReopenTicket =
	1292	+= GetCommentListOfTicket =
473	473
474		-{{apimacro title="ReopenTicket Request"}}
475		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
	1294	+{{apimacro title="GetCommentListOfTicket Request"}}
	1295	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
476	476	<ACMP>
477		- <ReopenTicket ActionType="Request" version="1">
478		- <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
479		- <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
480		- </TReopenTicketRequest_V1>
481		- </ReopenTicket>
	1297	+ <GetCommentListOfTicket ActionType="Request" version="1">
	1298	+ <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1299	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1300	+ </TGetCommentListOfTicketRequest_V1>
	1301	+ </GetCommentListOfTicket>
482	482	</ACMP>
483	483	</ICQL>
484	484	{{/apimacro}}
485	485
486		-{{apimacro title="ReopenTicket Response"}}
487		-<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
	1306	+{{apimacro title="GetCommentListOfTicket Response"}}
	1307	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
488	488	<ACMP>
489		- <ReopenTicket ActionType="Response" version="1">
490		- <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1309	+ <GetCommentListOfTicket ActionType="Response" version="1">
	1310	+ <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	1311	+ <Comments>
	1312	+ <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
	1313	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1314	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1315	+ <PreviewText>PreviewText</PreviewText>
	1316	+ <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
	1317	+ <Creator xsi:type="TContactInfo_V1">
	1318	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1319	+ <Name>Name</Name>
	1320	+ <FamilyName>FamilyName</FamilyName>
	1321	+ <FullName>FullName</FullName>
	1322	+ <Email>Email</Email>
	1323	+ <HasPhoneNumber>false</HasPhoneNumber>
	1324	+ <HasDeleteFlag>false</HasDeleteFlag>
	1325	+ <IsUser>false</IsUser>
	1326	+ </Creator>
	1327	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	1328	+ <IsExternal>false</IsExternal>
	1329	+ <IsPublic>false</IsPublic>
	1330	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	1331	+ </TTicketCommentInfo_V1>
	1332	+ <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
	1333	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1334	+ <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
	1335	+ <PreviewText>PreviewText</PreviewText>
	1336	+ <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
	1337	+ <Creator xsi:type="TContactInfo_V1">
	1338	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	1339	+ <Name>Name</Name>
	1340	+ <FamilyName>FamilyName</FamilyName>
	1341	+ <FullName>FullName</FullName>
	1342	+ <Email>Email</Email>
	1343	+ <HasPhoneNumber>false</HasPhoneNumber>
	1344	+ <HasDeleteFlag>false</HasDeleteFlag>
	1345	+ <IsUser>false</IsUser>
	1346	+ </Creator>
	1347	+ <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
	1348	+ <IsExternal>false</IsExternal>
	1349	+ <IsPublic>false</IsPublic>
	1350	+ <IsVisibleForWeb>false</IsVisibleForWeb>
	1351	+ </TTicketCommentInfo_V1>
	1352	+ </Comments>
491	491	<ResultCode>0</ResultCode>
492	492	<ResultMessage>ResultMessage</ResultMessage>
493		- </TReopenTicketResponse_V1>
494		- </ReopenTicket>
	1355	+ </TGetCommentListOfTicketResponse_V1>
	1356	+ </GetCommentListOfTicket>
495	495	</ACMP>
496	496	</ICQL>
497	497	{{/apimacro}}
498	498
	1361	+= GetTicketCategoryList =
499	499
500		-
501		-
502		-
503		-
504	504