Änderungen von Dokument Helpdesk

Zuletzt geändert von Steffi F am 2025/10/01 08:56
Von Version 3.1
bearbeitet von Steffi F
am 2025/06/13 09:36
Änderungskommentar: Es gibt keinen Kommentar für diese Version
Auf Version 5.1
bearbeitet von Steffi F
am 2025/06/13 09:41
Änderungskommentar: Es gibt keinen Kommentar für diese Version

Zusammenfassung

Details

Seiteneigenschaften
Inhalt
... ... @@ -1,14 +1,14 @@
1 1  {{aagon.floatingbox/}}
2 2  
3 -=== Save Ticket ===
3 += Save Ticket =
4 4  
5 5  Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6 6  
7 7  {{apimacro title="SaveTicket Request"}}
8 -<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
8 +<ICQL xmlns="http:~/~/acmp.com/SaveTicketRequest_V1" xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
9 9   <ACMP>
10 10   <SaveTicket ActionType="Request" version="1">
11 - <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
11 + <TSaveTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
12 12   <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 13   <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 14   <Title>Title</Title>
... ... @@ -36,16 +36,25 @@
36 36  </ICQL>
37 37  {{/apimacro}}
38 38  
39 +Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen
39 39  
40 -Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
41 +|(((
42 +<HtmlDescription>
41 41  
42 -|<HtmlDescription> Hello &lt;br /&gt; World23 </HtmlDescription>
44 + Hello
43 43  
46 + &lt;br /&gt;
47 +
48 + World23
49 +
50 +</HtmlDescription>
51 +)))
52 +
44 44  {{apimacro title="SaveTicket Response"}}
45 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
54 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V1">
46 46   <ACMP>
47 47   <SaveTicket ActionType="Response" version="1">
48 - <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
57 + <TSaveTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
49 49   <ResultCode>0</ResultCode>
50 50   <ResultMessage>ResultMessage</ResultMessage>
51 51   </TSaveTicketResponse_V1>
... ... @@ -55,10 +55,10 @@
55 55  {{/apimacro}}
56 56  
57 57  {{apimacro title="SaveTicket Request V2"}}
58 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
67 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V2">
59 59   <ACMP>
60 60   <SaveTicket ActionType="Request" version="2">
61 - <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
70 + <TSaveTicketRequest_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
62 62   <Ticket xsi:type="TTicket_V1">
63 63   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
64 64   <IntTicketId>0</IntTicketId>
... ... @@ -94,10 +94,10 @@
94 94  {{/apimacro}}
95 95  
96 96  {{apimacro title="SaveTicket Response V2"}}
97 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
106 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V2">
98 98   <ACMP>
99 99   <SaveTicket ActionType="Response" version="2">
100 - <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
109 + <TSaveTicketResponse_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
101 101   <ResultCode>0</ResultCode>
102 102   <ResultMessage>ResultMessage</ResultMessage>
103 103   </TSaveTicketResponse_V2>
... ... @@ -107,18 +107,8 @@
107 107  {{/apimacro}}
108 108  
109 109  Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
110 -{{apimacro title="SaveTicket Response V3"}}<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
111 - <ACMP>
112 - <SaveTicket ActionType="Response" version="3">
113 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
114 - <ResultCode>0</ResultCode>
115 - <ResultMessage>ResultMessage</ResultMessage>
116 - </TSaveTicketResponse_V3>
117 - </SaveTicket>
118 - </ACMP>
119 -</ICQL>{{/apimacro}}
120 120  
121 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
120 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" id="showhideheaderxwiki-select-dbT" %)
122 122  (((
123 123  (% class="showhide-header-flex" %)
124 124  (((
... ... @@ -134,12 +134,12 @@
134 134  )))
135 135  )))
136 136  
137 -(% class="showhidecontent" style="display: none;" %)
136 +(% class="showhidecontent" id="showhidecontentxwiki-select-dbT" %)
138 138  (((
139 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
138 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V3">
140 140   <ACMP>
141 141   <SaveTicket ActionType="Response" version="3">
142 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
141 + <TSaveTicketResponse_V3 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
143 143   <ResultCode>0</ResultCode>
144 144   <ResultMessage>ResultMessage</ResultMessage>
145 145   </TSaveTicketResponse_V3>
... ... @@ -148,7 +148,6 @@
148 148  </ICQL>
149 149  )))
150 150  
151 -
152 152  (% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
153 153  (((
154 154  (% class="showhide-header-flex" %)
... ... @@ -179,22 +179,6 @@
179 179  </ICQL>
180 180  )))
181 181  
182 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
183 -(((
184 -(% class="showhide-header-flex" %)
185 -(((
186 -(% class="showhide-title" %)
187 -(((
188 -SaveTicket Response V3
189 -)))
190 -
191 -(% class="showhide-arrow" %)
192 -(((
193 -▶
194 -)))
195 -)))
196 -)))
197 -
198 198  (% class="showhidecontent" style="display: none;" %)
199 199  (((
200 200  <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
... ... @@ -209,131 +209,11 @@
209 209  </ICQL>
210 210  )))
211 211  
212 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
213 -(((
214 -(% class="showhide-header-flex" %)
215 -(((
216 -(% class="showhide-title" %)
217 -(((
218 -SaveTicket Response V3
219 -)))
220 -
221 -(% class="showhide-arrow" %)
222 -(((
223 -▶
224 -)))
225 -)))
226 -)))
227 -
228 -(% class="showhidecontent" style="display: none;" %)
229 -(((
230 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
231 - <ACMP>
232 - <SaveTicket ActionType="Response" version="3">
233 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
234 - <ResultCode>0</ResultCode>
235 - <ResultMessage>ResultMessage</ResultMessage>
236 - </TSaveTicketResponse_V3>
237 - </SaveTicket>
238 - </ACMP>
239 -</ICQL>
240 -)))
241 -
242 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
243 -(((
244 -(% class="showhide-header-flex" %)
245 -(((
246 -(% class="showhide-title" %)
247 -(((
248 -SaveTicket Response V3
249 -)))
250 -
251 -(% class="showhide-arrow" %)
252 -(((
253 -▶
254 -)))
255 -)))
256 -)))
257 -
258 -(% class="showhidecontent" style="display: none;" %)
259 -(((
260 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
261 - <ACMP>
262 - <SaveTicket ActionType="Response" version="3">
263 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
264 - <ResultCode>0</ResultCode>
265 - <ResultMessage>ResultMessage</ResultMessage>
266 - </TSaveTicketResponse_V3>
267 - </SaveTicket>
268 - </ACMP>
269 -</ICQL>
270 -)))
271 -
272 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
273 -(((
274 -(% class="showhide-header-flex" %)
275 -(((
276 -(% class="showhide-title" %)
277 -(((
278 -SaveTicket Response V3
279 -)))
280 -
281 -(% class="showhide-arrow" %)
282 -(((
283 -▶
284 -)))
285 -)))
286 -)))
287 -
288 -(% class="showhidecontent" style="display: none;" %)
289 -(((
290 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
291 - <ACMP>
292 - <SaveTicket ActionType="Response" version="3">
293 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
294 - <ResultCode>0</ResultCode>
295 - <ResultMessage>ResultMessage</ResultMessage>
296 - </TSaveTicketResponse_V3>
297 - </SaveTicket>
298 - </ACMP>
299 -</ICQL>
300 -)))
301 -
302 -(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
303 -(((
304 -(% class="showhide-header-flex" %)
305 -(((
306 -(% class="showhide-title" %)
307 -(((
308 -SaveTicket Response V3
309 -)))
310 -
311 -(% class="showhide-arrow" %)
312 -(((
313 -▶
314 -)))
315 -)))
316 -)))
317 -
318 -(% class="showhidecontent" style="display: none;" %)
319 -(((
320 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
321 - <ACMP>
322 - <SaveTicket ActionType="Response" version="3">
323 - <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
324 - <ResultCode>0</ResultCode>
325 - <ResultMessage>ResultMessage</ResultMessage>
326 - </TSaveTicketResponse_V3>
327 - </SaveTicket>
328 - </ACMP>
329 -</ICQL>
330 -)))
331 -
332 332  {{apimacro title="SaveTicket Request V4"}}
333 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
195 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V4">
334 334   <ACMP>
335 335   <SaveTicket ActionType="Request" version="4">
336 - <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
198 + <TSaveTicketRequest_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
337 337   <Ticket xsi:type="TTicket_V4">
338 338   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
339 339   <Requester xsi:type="TContactInfo_V1">
... ... @@ -385,10 +385,10 @@
385 385  Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
386 386  
387 387  {{apimacro title="SaveTicket Response V4"}}
388 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
250 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V4">
389 389   <ACMP>
390 390   <SaveTicket ActionType="Response" version="4">
391 - <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
253 + <TSaveTicketResponse_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
392 392   <ResultCode>0</ResultCode>
393 393   <ResultMessage>ResultMessage</ResultMessage>
394 394   </TSaveTicketResponse_V4>
... ... @@ -413,10 +413,10 @@
413 413  **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
414 414  
415 415  {{apimacro title="CloseTicket Request"}}
416 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
278 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketRequest_V1">
417 417   <ACMP>
418 418   <CloseTicket ActionType="Request" version="1">
419 - <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
281 + <TCloseTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
420 420   <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
421 421   <Comment xsi:type="TTicketComment_V3">
422 422   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
... ... @@ -457,10 +457,10 @@
457 457  {{/apimacro}}
458 458  
459 459  {{apimacro title="CloseTicket Response"}}
460 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
322 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketResponse_V1">
461 461   <ACMP>
462 462   <CloseTicket ActionType="Response" version="1">
463 - <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
325 + <TCloseTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
464 464   <ResultCode>0</ResultCode>
465 465   <ResultMessage>ResultMessage</ResultMessage>
466 466   </TCloseTicketResponse_V1>
... ... @@ -472,10 +472,10 @@
472 472  = ReopenTicket =
473 473  
474 474  {{apimacro title="ReopenTicket Request"}}
475 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
337 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketRequest_V1">
476 476   <ACMP>
477 477   <ReopenTicket ActionType="Request" version="1">
478 - <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
340 + <TReopenTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
479 479   <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
480 480   </TReopenTicketRequest_V1>
481 481   </ReopenTicket>
... ... @@ -484,10 +484,10 @@
484 484  {{/apimacro}}
485 485  
486 486  {{apimacro title="ReopenTicket Response"}}
487 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
349 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketResponse_V1">
488 488   <ACMP>
489 489   <ReopenTicket ActionType="Response" version="1">
490 - <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
352 + <TReopenTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
491 491   <ResultCode>0</ResultCode>
492 492   <ResultMessage>ResultMessage</ResultMessage>
493 493   </TReopenTicketResponse_V1>
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