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Änderungen von Dokument Helpdesk

Zuletzt geändert von Steffi F am 2025/10/01 08:56
Von Version 11.1
bearbeitet von Steffi F
am 2025/06/13 12:48
Änderungskommentar: Es gibt keinen Kommentar für diese Version
Auf Version 5.1
bearbeitet von Steffi F
am 2025/06/13 09:41
Änderungskommentar: Es gibt keinen Kommentar für diese Version

Zusammenfassung

Details

Seiteneigenschaften
Inhalt
... ... @@ -5,10 +5,10 @@
5 5  Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6 6  
7 7  {{apimacro title="SaveTicket Request"}}
8 -{{{<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
8 +<ICQL xmlns="http:~/~/acmp.com/SaveTicketRequest_V1" xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
9 9   <ACMP>
10 10   <SaveTicket ActionType="Request" version="1">
11 - <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
11 + <TSaveTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
12 12   <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 13   <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 14   <Title>Title</Title>
... ... @@ -33,26 +33,13 @@
33 33   </TSaveTicketRequest_V1>
34 34   </SaveTicket>
35 35   </ACMP>
36 -</ICQL>}}}
36 +</ICQL>
37 37  {{/apimacro}}
38 38  
39 -Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
39 +Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen
40 40  
41 -{{apimacro title="DeleteTicketAttachments Response"}}
42 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
43 - <ACMP>
44 - <DeleteTicketAttachments ActionType="Response" version="1">
45 - <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
46 - <ResultCode>0</ResultCode>
47 - <ResultMessage>ResultMessage</ResultMessage>
48 - </TDeleteTicketAttachmentsResponse_V1>
49 - </DeleteTicketAttachments>
50 - </ACMP>
51 -</ICQL>}}}
52 -{{/apimacro}}
53 -
54 54  |(((
55 -{{{<HtmlDescription>
42 +<HtmlDescription>
56 56  
57 57   Hello
58 58  
... ... @@ -61,33 +61,26 @@
61 61   World23
62 62  
63 63  </HtmlDescription>
64 -}}}
65 -)))|
51 +)))
66 66  
67 -Hallo
68 -
69 -
70 -
71 -
72 -
73 73  {{apimacro title="SaveTicket Response"}}
74 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
54 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V1">
75 75   <ACMP>
76 76   <SaveTicket ActionType="Response" version="1">
77 - <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
57 + <TSaveTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
78 78   <ResultCode>0</ResultCode>
79 79   <ResultMessage>ResultMessage</ResultMessage>
80 80   </TSaveTicketResponse_V1>
81 81   </SaveTicket>
82 82   </ACMP>
83 -</ICQL>}}}
63 +</ICQL>
84 84  {{/apimacro}}
85 85  
86 86  {{apimacro title="SaveTicket Request V2"}}
87 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
67 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V2">
88 88   <ACMP>
89 89   <SaveTicket ActionType="Request" version="2">
90 - <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
70 + <TSaveTicketRequest_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
91 91   <Ticket xsi:type="TTicket_V1">
92 92   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
93 93   <IntTicketId>0</IntTicketId>
... ... @@ -119,28 +119,75 @@
119 119   </TSaveTicketRequest_V2>
120 120   </SaveTicket>
121 121   </ACMP>
122 -</ICQL>}}}
102 +</ICQL>
123 123  {{/apimacro}}
124 124  
125 125  {{apimacro title="SaveTicket Response V2"}}
126 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
106 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V2">
127 127   <ACMP>
128 128   <SaveTicket ActionType="Response" version="2">
129 - <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
109 + <TSaveTicketResponse_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
130 130   <ResultCode>0</ResultCode>
131 131   <ResultMessage>ResultMessage</ResultMessage>
132 132   </TSaveTicketResponse_V2>
133 133   </SaveTicket>
134 134   </ACMP>
135 -</ICQL>}}}
115 +</ICQL>
136 136  {{/apimacro}}
137 137  
138 138  Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
139 139  
140 -{{apimacro title="SaveTicket Response V3"}}
141 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
120 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" id="showhideheaderxwiki-select-dbT" %)
121 +(((
122 +(% class="showhide-header-flex" %)
123 +(((
124 +(% class="showhide-title" %)
125 +(((
126 +SaveTicket Response V3
127 +)))
128 +
129 +(% class="showhide-arrow" %)
130 +(((
131 +▶
132 +)))
133 +)))
134 +)))
135 +
136 +(% class="showhidecontent" id="showhidecontentxwiki-select-dbT" %)
137 +(((
138 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V3">
142 142   <ACMP>
143 143   <SaveTicket ActionType="Response" version="3">
141 + <TSaveTicketResponse_V3 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
142 + <ResultCode>0</ResultCode>
143 + <ResultMessage>ResultMessage</ResultMessage>
144 + </TSaveTicketResponse_V3>
145 + </SaveTicket>
146 + </ACMP>
147 +</ICQL>
148 +)))
149 +
150 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
151 +(((
152 +(% class="showhide-header-flex" %)
153 +(((
154 +(% class="showhide-title" %)
155 +(((
156 +SaveTicket Response V3
157 +)))
158 +
159 +(% class="showhide-arrow" %)
160 +(((
161 +▶
162 +)))
163 +)))
164 +)))
165 +
166 +(% class="showhidecontent" style="display: none;" %)
167 +(((
168 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
169 + <ACMP>
170 + <SaveTicket ActionType="Response" version="3">
144 144   <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
145 145   <ResultCode>0</ResultCode>
146 146   <ResultMessage>ResultMessage</ResultMessage>
... ... @@ -147,14 +147,28 @@
147 147   </TSaveTicketResponse_V3>
148 148   </SaveTicket>
149 149   </ACMP>
150 -</ICQL>}}}
151 -{{/apimacro}}
177 +</ICQL>
178 +)))
152 152  
180 +(% class="showhidecontent" style="display: none;" %)
181 +(((
182 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
183 + <ACMP>
184 + <SaveTicket ActionType="Response" version="3">
185 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
186 + <ResultCode>0</ResultCode>
187 + <ResultMessage>ResultMessage</ResultMessage>
188 + </TSaveTicketResponse_V3>
189 + </SaveTicket>
190 + </ACMP>
191 +</ICQL>
192 +)))
193 +
153 153  {{apimacro title="SaveTicket Request V4"}}
154 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
195 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V4">
155 155   <ACMP>
156 156   <SaveTicket ActionType="Request" version="4">
157 - <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
198 + <TSaveTicketRequest_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
158 158   <Ticket xsi:type="TTicket_V4">
159 159   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
160 160   <Requester xsi:type="TContactInfo_V1">
... ... @@ -198,7 +198,7 @@
198 198   </TSaveTicketRequest_V4>
199 199   </SaveTicket>
200 200   </ACMP>
201 -</ICQL>}}}
242 +</ICQL>
202 202  {{/apimacro}}
203 203  
204 204  Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
... ... @@ -206,16 +206,16 @@
206 206  Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
207 207  
208 208  {{apimacro title="SaveTicket Response V4"}}
209 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
250 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V4">
210 210   <ACMP>
211 211   <SaveTicket ActionType="Response" version="4">
212 - <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
253 + <TSaveTicketResponse_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
213 213   <ResultCode>0</ResultCode>
214 214   <ResultMessage>ResultMessage</ResultMessage>
215 215   </TSaveTicketResponse_V4>
216 216   </SaveTicket>
217 217   </ACMP>
218 -</ICQL>}}}
259 +</ICQL>
219 219  {{/apimacro}}
220 220  
221 221  = CloseTicket =
... ... @@ -234,10 +234,10 @@
234 234  **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
235 235  
236 236  {{apimacro title="CloseTicket Request"}}
237 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
278 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketRequest_V1">
238 238   <ACMP>
239 239   <CloseTicket ActionType="Request" version="1">
240 - <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
281 + <TCloseTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
241 241   <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
242 242   <Comment xsi:type="TTicketComment_V3">
243 243   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
... ... @@ -274,2606 +274,52 @@
274 274   </TCloseTicketRequest_V1>
275 275   </CloseTicket>
276 276   </ACMP>
277 -</ICQL>}}}
318 +</ICQL>
278 278  {{/apimacro}}
279 279  
280 280  {{apimacro title="CloseTicket Response"}}
281 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
322 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketResponse_V1">
282 282   <ACMP>
283 283   <CloseTicket ActionType="Response" version="1">
284 - <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
325 + <TCloseTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
285 285   <ResultCode>0</ResultCode>
286 286   <ResultMessage>ResultMessage</ResultMessage>
287 287   </TCloseTicketResponse_V1>
288 288   </CloseTicket>
289 289   </ACMP>
290 -</ICQL>}}}
331 +</ICQL>
291 291  {{/apimacro}}
292 292  
293 293  = ReopenTicket =
294 294  
295 295  {{apimacro title="ReopenTicket Request"}}
296 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
337 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketRequest_V1">
297 297   <ACMP>
298 298   <ReopenTicket ActionType="Request" version="1">
299 - <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
340 + <TReopenTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
300 300   <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
301 301   </TReopenTicketRequest_V1>
302 302   </ReopenTicket>
303 303   </ACMP>
304 -</ICQL>}}}
345 +</ICQL>
305 305  {{/apimacro}}
306 306  
307 307  {{apimacro title="ReopenTicket Response"}}
308 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
349 +<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketResponse_V1">
309 309   <ACMP>
310 310   <ReopenTicket ActionType="Response" version="1">
311 - <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
352 + <TReopenTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
312 312   <ResultCode>0</ResultCode>
313 313   <ResultMessage>ResultMessage</ResultMessage>
314 314   </TReopenTicketResponse_V1>
315 315   </ReopenTicket>
316 316   </ACMP>
317 -</ICQL>}}}
358 +</ICQL>
318 318  {{/apimacro}}
319 319  
320 -= MergeTickets =
321 321  
322 -{{apimacro title="MergeTickets Request"}}
323 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
324 - <ACMP>
325 - <MergeTickets ActionType="Request" version="1">
326 - <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
327 - <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
328 - <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
329 - </TMergeTicketsRequest_V1>
330 - </MergeTickets>
331 - </ACMP>
332 -</ICQL>}}}
333 -{{/apimacro}}
334 334  
335 -{{apimacro title="MergeTickets Response"}}
336 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
337 - <ACMP>
338 - <MergeTickets ActionType="Response" version="1">
339 - <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
340 - <ResultCode>0</ResultCode>
341 - <ResultMessage>ResultMessage</ResultMessage>
342 - </TMergeTicketsResponse_V1>
343 - </MergeTickets>
344 - </ACMP>
345 -</ICQL>}}}
346 -{{/apimacro}}
347 347  
348 -= GetTicket =
349 349  
350 -{{apimacro title="GetTicket Request"}}
351 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
352 - <ACMP>
353 - <GetTicket ActionType="Request" version="1">
354 - <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
355 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
356 - </TGetTicketRequest_V1>
357 - </GetTicket>
358 - </ACMP>
359 -</ICQL>}}}
360 -{{/apimacro}}
361 361  
362 -{{apimacro title="GetTicket Response"}}
363 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
364 - <ACMP>
365 - <GetTicket ActionType="Response" version="1">
366 - <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
367 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
368 - <IntTicketId>0</IntTicketId>
369 - <Requester/>
370 - <Title>Title</Title>
371 - <HtmlDescription>HtmlDescription</HtmlDescription>
372 - <Assignee/>
373 - <Creator/>
374 - <CreatorType>tcACMPUser</CreatorType>
375 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
376 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
377 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
378 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
379 - <PriorityId>0</PriorityId>
380 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
381 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
382 - <Keywords>Keywords</Keywords>
383 - <CustomFieldValues>
384 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
385 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
386 - <Value>Value</Value>
387 - </TCustomFieldValue_V1>
388 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
389 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
390 - <Value>Value</Value>
391 - </TCustomFieldValue_V1>
392 - </CustomFieldValues>
393 - <ResultCode>0</ResultCode>
394 - <ResultMessage>ResultMessage</ResultMessage>
395 - </TGetTicketResponse_V1>
396 - </GetTicket>
397 - </ACMP>
398 -</ICQL>}}}
399 -{{/apimacro}}
400 -
401 -{{apimacro title="GetTicket Request V2"}}
402 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
403 - <ACMP>
404 - <GetTicket ActionType="Request" version="2">
405 - <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
406 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
407 - </TGetTicketRequest_V2>
408 - </GetTicket>
409 - </ACMP>
410 -</ICQL>}}}
411 -{{/apimacro}}
412 -
413 -{{apimacro title="GetTicket Response V2"}}
414 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
415 - <ACMP>
416 - <GetTicket ActionType="Response" version="2">
417 - <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
418 - <Ticket xsi:type="TTicket_V1">
419 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
420 - <IntTicketId>0</IntTicketId>
421 - <Requester xsi:type="TContactInfo_V1">
422 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
423 - <Name>Name</Name>
424 - <FamilyName>FamilyName</FamilyName>
425 - <FullName>FullName</FullName>
426 - <Email>Email</Email>
427 - <HasPhoneNumber>false</HasPhoneNumber>
428 - <HasDeleteFlag>false</HasDeleteFlag>
429 - <IsUser>false</IsUser>
430 - </Requester>
431 - <Title>Title</Title>
432 - <HtmlDescription>HtmlDescription</HtmlDescription>
433 - <Assignee xsi:type="TContactInfo_V1">
434 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
435 - <Name>Name</Name>
436 - <FamilyName>FamilyName</FamilyName>
437 - <FullName>FullName</FullName>
438 - <Email>Email</Email>
439 - <HasPhoneNumber>false</HasPhoneNumber>
440 - <HasDeleteFlag>false</HasDeleteFlag>
441 - <IsUser>false</IsUser>
442 - </Assignee>
443 - <Creator xsi:type="TContactInfo_V1">
444 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
445 - <Name>Name</Name>
446 - <FamilyName>FamilyName</FamilyName>
447 - <FullName>FullName</FullName>
448 - <Email>Email</Email>
449 - <HasPhoneNumber>false</HasPhoneNumber>
450 - <HasDeleteFlag>false</HasDeleteFlag>
451 - <IsUser>false</IsUser>
452 - </Creator>
453 - <CreatorType>tcACMPUser</CreatorType>
454 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
455 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
456 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
457 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
458 - <PriorityId>0</PriorityId>
459 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
460 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
461 - <Keywords>Keywords</Keywords>
462 - <CustomFieldValues>
463 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
464 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
465 - <Value>Value</Value>
466 - </TCustomFieldValue_V1>
467 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
468 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
469 - <Value>Value</Value>
470 - </TCustomFieldValue_V1>
471 - </CustomFieldValues>
472 - <Escalation xsi:type="TTicketEscalation_V1">
473 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
474 - <Name>Name</Name>
475 - <Level>0</Level>
476 - </Escalation>
477 - <ScheduledForResubmission>false</ScheduledForResubmission>
478 - <Resubmission xsi:type="TTicketResubmission_V1">
479 - <Subject>Subject</Subject>
480 - <Content>Content</Content>
481 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
482 - <Due>Pending</Due>
483 - </Resubmission>
484 - </Ticket>
485 - <ResultCode>0</ResultCode>
486 - <ResultMessage>ResultMessage</ResultMessage>
487 - </TGetTicketResponse_V2>
488 - </GetTicket>
489 - </ACMP>
490 -</ICQL>}}}
491 -{{/apimacro}}
492 -
493 -{{apimacro title="GetTicket Request V3"}}
494 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
495 - <ACMP>
496 - <GetTicket ActionType="Request" version="3">
497 - <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
498 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
499 - </TGetTicketRequest_V3>
500 - </GetTicket>
501 - </ACMP>
502 -</ICQL>}}}
503 -{{/apimacro}}
504 -
505 -{{apimacro title="GetTicket Response V3"}}
506 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
507 - <ACMP>
508 - <GetTicket ActionType="Response" version="3">
509 - <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
510 - <Ticket xsi:type="TTicket_V2">
511 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
512 - <IntTicketId>0</IntTicketId>
513 - <Requester xsi:type="TContactInfo_V1">
514 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
515 - <Name>Name</Name>
516 - <FamilyName>FamilyName</FamilyName>
517 - <FullName>FullName</FullName>
518 - <Email>Email</Email>
519 - <HasPhoneNumber>false</HasPhoneNumber>
520 - <HasDeleteFlag>false</HasDeleteFlag>
521 - <IsUser>false</IsUser>
522 - </Requester>
523 - <Title>Title</Title>
524 - <HtmlDescription>HtmlDescription</HtmlDescription>
525 - <Assignee xsi:type="TAssigneeInfo_V1">
526 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
527 - <Name>Name</Name>
528 - <AssigneeIsGroup>false</AssigneeIsGroup>
529 - <Roles/>
530 - </Assignee>
531 - <Creator xsi:type="TContactInfo_V1">
532 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
533 - <Name>Name</Name>
534 - <FamilyName>FamilyName</FamilyName>
535 - <FullName>FullName</FullName>
536 - <Email>Email</Email>
537 - <HasPhoneNumber>false</HasPhoneNumber>
538 - <HasDeleteFlag>false</HasDeleteFlag>
539 - <IsUser>false</IsUser>
540 - </Creator>
541 - <CreatorType>tcACMPUser</CreatorType>
542 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
543 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
544 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
545 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
546 - <PriorityId>0</PriorityId>
547 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
548 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
549 - <Keywords>Keywords</Keywords>
550 - <CustomFieldValues>
551 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
552 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
553 - <Value>Value</Value>
554 - </TCustomFieldValue_V1>
555 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
556 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
557 - <Value>Value</Value>
558 - </TCustomFieldValue_V1>
559 - </CustomFieldValues>
560 - <Escalation xsi:type="TTicketEscalation_V1">
561 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
562 - <Name>Name</Name>
563 - <Level>0</Level>
564 - </Escalation>
565 - <ScheduledForResubmission>false</ScheduledForResubmission>
566 - <Resubmission xsi:type="TTicketResubmission_V1">
567 - <Subject>Subject</Subject>
568 - <Content>Content</Content>
569 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
570 - <Due>Pending</Due>
571 - </Resubmission>
572 - <PlainDescription>PlainDescription</PlainDescription>
573 - </Ticket>
574 - <ResultCode>0</ResultCode>
575 - <ResultMessage>ResultMessage</ResultMessage>
576 - </TGetTicketResponse_V3>
577 - </GetTicket>
578 - </ACMP>
579 -</ICQL>}}}
580 -{{/apimacro}}
581 -
582 -{{apimacro title="GetTicket Request V4"}}
583 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
584 - <ACMP>
585 - <GetTicket ActionType="Request" version="4">
586 - <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
587 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
588 - </TGetTicketRequest_V4>
589 - </GetTicket>
590 - </ACMP>
591 -</ICQL>}}}
592 -{{/apimacro}}
593 -
594 -{{apimacro title="GetTicket Response V4"}}
595 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
596 - <ACMP>
597 - <GetTicket ActionType="Response" version="4">
598 - <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
599 - <Ticket xsi:type="TTicket_V3">
600 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
601 - <IntTicketId>0</IntTicketId>
602 - <Requester xsi:type="TContactInfo_V1">
603 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
604 - <Name>Name</Name>
605 - <FamilyName>FamilyName</FamilyName>
606 - <FullName>FullName</FullName>
607 - <Email>Email</Email>
608 - <HasPhoneNumber>false</HasPhoneNumber>
609 - <HasDeleteFlag>false</HasDeleteFlag>
610 - <IsUser>false</IsUser>
611 - </Requester>
612 - <Title>Title</Title>
613 - <HtmlDescription>HtmlDescription</HtmlDescription>
614 - <Assignee xsi:type="TAssigneeInfo_V1">
615 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
616 - <Name>Name</Name>
617 - <AssigneeIsGroup>false</AssigneeIsGroup>
618 - <Roles/>
619 - </Assignee>
620 - <Creator xsi:type="TContactInfo_V1">
621 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
622 - <Name>Name</Name>
623 - <FamilyName>FamilyName</FamilyName>
624 - <FullName>FullName</FullName>
625 - <Email>Email</Email>
626 - <HasPhoneNumber>false</HasPhoneNumber>
627 - <HasDeleteFlag>false</HasDeleteFlag>
628 - <IsUser>false</IsUser>
629 - </Creator>
630 - <CreatorType>tcACMPUser</CreatorType>
631 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
632 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
633 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
634 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
635 - <PriorityId>0</PriorityId>
636 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
637 - <ResolutionId>ResolutionId</ResolutionId>
638 - <Keywords>Keywords</Keywords>
639 - <CustomFieldValues>
640 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
641 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
642 - <Value>Value</Value>
643 - </TCustomFieldValue_V1>
644 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
645 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
646 - <Value>Value</Value>
647 - </TCustomFieldValue_V1>
648 - </CustomFieldValues>
649 - <Escalation xsi:type="TTicketEscalation_V1">
650 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
651 - <Name>Name</Name>
652 - <Level>0</Level>
653 - </Escalation>
654 - <ScheduledForResubmission>false</ScheduledForResubmission>
655 - <Resubmission xsi:type="TTicketResubmission_V1">
656 - <Subject>Subject</Subject>
657 - <Content>Content</Content>
658 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
659 - <Due>Pending</Due>
660 - </Resubmission>
661 - <PlainDescription>PlainDescription</PlainDescription>
662 - <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
663 - </Ticket>
664 - <ResultCode>0</ResultCode>
665 - <ResultMessage>ResultMessage</ResultMessage>
666 - </TGetTicketResponse_V4>
667 - </GetTicket>
668 - </ACMP>
669 -</ICQL>}}}
670 -{{/apimacro}}
671 -
672 -Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben.
673 -
674 -Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String.
675 -
676 -Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall der Standardwert eines Booleans "false" beinhaltet.
677 -
678 -{{apimacro title="GetTicket Request V5"}}
679 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
680 - <ACMP>
681 - <GetTicket ActionType="Request" version="5">
682 - <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
683 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
684 - </TGetTicketRequest_V5>
685 - </GetTicket>
686 - </ACMP>
687 -</ICQL>}}}
688 -{{/apimacro}}
689 -
690 -{{apimacro title="GetTicket Response V5"}}
691 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
692 - <ACMP>
693 - <GetTicket ActionType="Response" version="5">
694 - <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
695 - <Ticket xsi:type="TTicket_V4">
696 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
697 - <IntTicketId>0</IntTicketId>
698 - <Requester xsi:type="TContactInfo_V1">
699 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
700 - <Name>Name</Name>
701 - <FamilyName>FamilyName</FamilyName>
702 - <FullName>FullName</FullName>
703 - <Email>Email</Email>
704 - <HasPhoneNumber>true</HasPhoneNumber>
705 - <HasDeleteFlag>false</HasDeleteFlag>
706 - <IsUser>false</IsUser>
707 - </Requester>
708 - <Title>Title</Title>
709 - <HtmlDescription>HtmlDescription</HtmlDescription>
710 - <Assignee xsi:type="TAssigneeInfo_V1">
711 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
712 - <Name>Name</Name>
713 - <AssigneeIsGroup>false</AssigneeIsGroup>
714 - <Roles/>
715 - </Assignee>
716 - <Creator xsi:type="TContactInfo_V1">
717 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
718 - <Name>Name</Name>
719 - <FamilyName>FamilyName</FamilyName>
720 - <FullName>FullName</FullName>
721 - <Email>Email</Email>
722 - <HasPhoneNumber>true</HasPhoneNumber>
723 - <HasDeleteFlag>false</HasDeleteFlag>
724 - <IsUser>false</IsUser>
725 - </Creator>
726 - <CreatorType>tcACMPUser</CreatorType>
727 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
728 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
729 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
730 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
731 - <PriorityId>0</PriorityId>
732 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
733 - <ResolutionId>ResolutionId</ResolutionId>
734 - <Keywords>Keywords</Keywords>
735 - <CustomFieldValues>
736 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
737 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
738 - <Value>Value</Value>
739 - </TCustomFieldValue_V1>
740 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
741 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
742 - <Value>Value</Value>
743 - </TCustomFieldValue_V1>
744 - </CustomFieldValues>
745 - <Escalation xsi:type="TTicketEscalation_V1">
746 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
747 - <Name>Name</Name>
748 - <Level>0</Level>
749 - </Escalation>
750 - <ScheduledForResubmission>false</ScheduledForResubmission>
751 - <Resubmission xsi:type="TTicketResubmission_V1">
752 - <Subject>Subject</Subject>
753 - <Content>Content</Content>
754 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
755 - <Due>Pending</Due>
756 - </Resubmission>
757 - <PlainDescription>PlainDescription</PlainDescription>
758 - <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
759 - <TotalTicketCosts>0</TotalTicketCosts>
760 - <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
761 - </Ticket>
762 - <ResultCode>0</ResultCode>
763 - <ResultMessage>ResultMessage</ResultMessage>
764 - </TGetTicketResponse_V5>
765 - </GetTicket>
766 - </ACMP>
767 -</ICQL>}}}
768 -{{/apimacro}}
769 -
770 -= GetTicketFromTemplate =
771 -
772 -Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
773 -
774 -Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
775 -
776 -{{apimacro title="GetTicketFromTemplate Request"}}
777 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
778 - <ACMP>
779 - <GetTicketFromTemplate ActionType="Request" version="1">
780 - <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
781 - <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
782 - </TGetTicketFromTemplateRequest_V1>
783 - </GetTicketFromTemplate>
784 - </ACMP>
785 -</ICQL>}}}
786 -{{/apimacro}}
787 -
788 -{{apimacro title="GetTicketFromTemplate Response"}}
789 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
790 - <ACMP>
791 - <GetTicketFromTemplate ActionType="Response" version="1">
792 - <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
793 - <Ticket xsi:type="TTicket_V4">
794 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
795 - <IntTicketId>0</IntTicketId>
796 - <Requester xsi:type="TContactInfo_V1">
797 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
798 - <Name>Name</Name>
799 - <FamilyName>FamilyName</FamilyName>
800 - <FullName>FullName</FullName>
801 - <Email>Email</Email>
802 - <HasPhoneNumber>true</HasPhoneNumber>
803 - <HasDeleteFlag>false</HasDeleteFlag>
804 - <IsUser>false</IsUser>
805 - </Requester>
806 - <Title>Title</Title>
807 - <HtmlDescription>HtmlDescription</HtmlDescription>
808 - <Assignee xsi:type="TAssigneeInfo_V1">
809 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
810 - <Name>Name</Name>
811 - <AssigneeIsGroup>false</AssigneeIsGroup>
812 - <Roles/>
813 - </Assignee>
814 - <Creator xsi:type="TContactInfo_V1">
815 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
816 - <Name>Name</Name>
817 - <FamilyName>FamilyName</FamilyName>
818 - <FullName>FullName</FullName>
819 - <Email>Email</Email>
820 - <HasPhoneNumber>true</HasPhoneNumber>
821 - <HasDeleteFlag>false</HasDeleteFlag>
822 - <IsUser>false</IsUser>
823 - </Creator>
824 - <CreatorType>tcACMPUser</CreatorType>
825 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
826 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
827 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
828 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
829 - <PriorityId>0</PriorityId>
830 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
831 - <ResolutionId>ResolutionId</ResolutionId>
832 - <Keywords>Keywords</Keywords>
833 - <CustomFieldValues>
834 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
835 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
836 - <Value>Value</Value>
837 - </TCustomFieldValue_V1>
838 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
839 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
840 - <Value>Value</Value>
841 - </TCustomFieldValue_V1>
842 - </CustomFieldValues>
843 - <Escalation xsi:type="TTicketEscalation_V1">
844 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
845 - <Name>Name</Name>
846 - <Level>0</Level>
847 - </Escalation>
848 - <ScheduledForResubmission>false</ScheduledForResubmission>
849 - <Resubmission xsi:type="TTicketResubmission_V1">
850 - <Subject>Subject</Subject>
851 - <Content>Content</Content>
852 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
853 - <Due>Pending</Due>
854 - </Resubmission>
855 - <PlainDescription>PlainDescription</PlainDescription>
856 - <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
857 - <TotalTicketCosts>0</TotalTicketCosts>
858 - <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
859 - </Ticket>
860 - <ResultCode>0</ResultCode>
861 - <ResultMessage>ResultMessage</ResultMessage>
862 - </TGetTicketFromTemplateResponse_V1>
863 - </GetTicketFromTemplate>
864 - </ACMP>
865 -</ICQL>}}}
866 -{{/apimacro}}
867 -
868 -= GetTicketAttachments =
869 -
870 -{{apimacro title="GetTicketAttachments Request"}}
871 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
872 - <ACMP>
873 - <GetTicketAttachments ActionType="Request" version="1">
874 - <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
875 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
876 - </TGetTicketAttachmentsRequest_V1>
877 - </GetTicketAttachments>
878 - </ACMP>
879 -</ICQL>}}}
880 -{{/apimacro}}
881 -
882 -{{apimacro title="GetTicketAttachments Response"}}
883 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
884 - <ACMP>
885 - <GetTicketAttachments ActionType="Response" version="1">
886 - <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
887 - <AttachmentList>
888 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
889 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
890 - <Name>Name</Name>
891 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
892 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
893 - <ContentId>ContentId</ContentId>
894 - <ItemKind>aiHDQuery</ItemKind>
895 - <FileName>FileName</FileName>
896 - <FileSize>0</FileSize>
897 - <Description>Description</Description>
898 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
899 - <IsVisibleForWeb>false</IsVisibleForWeb>
900 - </TTicketAttachment_V1>
901 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
902 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
903 - <Name>Name</Name>
904 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
905 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
906 - <ContentId>ContentId</ContentId>
907 - <ItemKind>aiHDQuery</ItemKind>
908 - <FileName>FileName</FileName>
909 - <FileSize>0</FileSize>
910 - <Description>Description</Description>
911 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
912 - <IsVisibleForWeb>false</IsVisibleForWeb>
913 - </TTicketAttachment_V1>
914 - </AttachmentList>
915 - <ResultCode>0</ResultCode>
916 - <ResultMessage>ResultMessage</ResultMessage>
917 - </TGetTicketAttachmentsResponse_V1>
918 - </GetTicketAttachments>
919 - </ACMP>
920 -</ICQL>}}}
921 -{{/apimacro}}
922 -
923 -= GetTicketAttachment =
924 -
925 -{{apimacro title="GetTicketAttachment Request"}}
926 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
927 - <ACMP>
928 - <GetTicketAttachment ActionType="Request" version="1">
929 - <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
930 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
931 - <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
932 - </TGetTicketAttachmentRequest_V1>
933 - </GetTicketAttachment>
934 - </ACMP>
935 -</ICQL>}}}
936 -{{/apimacro}}
937 -
938 -{{apimacro title="GetTicketAttachment Response"}}
939 -{{{LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
940 - <ACMP>
941 - <GetTicketAttachment ActionType="Response" version="1">
942 - <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
943 - <TicketAttachment xsi:type="TTicketAttachment_V1">
944 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
945 - <Name>Name</Name>
946 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
947 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
948 - <ContentId>ContentId</ContentId>
949 - <ItemKind>aiHDQuery</ItemKind>
950 - <FileName>FileName</FileName>
951 - <FileSize>0</FileSize>
952 - <Description>Description</Description>
953 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
954 - <IsVisibleForWeb>true</IsVisibleForWeb>
955 - </TicketAttachment>
956 - <ResultCode>0</ResultCode>
957 - <ResultMessage>ResultMessage</ResultMessage>
958 - </TGetTicketAttachmentResponse_V1>
959 - </GetTicketAttachment>
960 - </ACMP>
961 -</ICQL>}}}
962 -{{/apimacro}}
963 -
964 -= SaveTicketAttachments =
965 -
966 -Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
967 -
968 -Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
969 -
970 -{{apimacro title="SaveTicketAttachments Request"}}
971 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
972 - <ACMP>
973 - <SaveTicketAttachments ActionType="Request" version="1">
974 - <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
975 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
976 - <Attachments>
977 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
978 - <! Mandatory >
979 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
980 - <! Mandatory >
981 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
982 - <Name>Name</Name>
983 - <ContentId>ContentId</ContentId>
984 - <FileName>FileName</FileName>
985 - <Description>Description</Description>
986 - <IsVisibleForWeb>true</IsVisibleForWeb>
987 - </TTicketAttachment_V1>
988 - </Attachments>
989 - </TSaveTicketAttachmentsRequest_V1>
990 - </SaveTicketAttachments>
991 - </ACMP>
992 -</ICQL>}}}
993 -{{/apimacro}}
994 -
995 -{{apimacro title="GetTicketAttachments Response"}}
996 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
997 - <ACMP>
998 - <SaveTicketAttachments ActionType="Response" version="1">
999 - <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1000 - <ResultCode>0</ResultCode>
1001 - <ResultMessage>ResultMessage</ResultMessage>
1002 - </TSaveTicketAttachmentsResponse_V1>
1003 - </SaveTicketAttachments>
1004 - </ACMP>
1005 -</ICQL>}}}
1006 -{{/apimacro}}
1007 -
1008 -= GetTicketComments =
1009 -
1010 -{{apimacro title="GetTicketComments Request"}}
1011 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
1012 - <ACMP>
1013 - <GetTicketComments ActionType="Request" version="1">
1014 - <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1015 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1016 - </TGetTicketCommentsRequest_V1>
1017 - </GetTicketComments>
1018 - </ACMP>
1019 -</ICQL>}}}
1020 -{{/apimacro}}
1021 -
1022 -{{apimacro title="GetTicketComments Response"}}
1023 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1024 - <ACMP>
1025 - <GetTicketComments ActionType="Response" version="1">
1026 - <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1027 - <Comments>
1028 - <TTicketComment_V1 xsi:type="TTicketComment_V1">
1029 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1030 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1031 - <Creator/>
1032 - <HtmlComment>HtmlComment</HtmlComment>
1033 - <PlainComment>PlainComment</PlainComment>
1034 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1035 - <IsExternal>false</IsExternal>
1036 - <ExternalMail>ExternalMail</ExternalMail>
1037 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1038 - <ExternalCC>ExternalCC</ExternalCC>
1039 - <IsPublic>false</IsPublic>
1040 - <PublicRecipient>PublicRecipient</PublicRecipient>
1041 - <PublicCC>PublicCC</PublicCC>
1042 - <PublicBCC>PublicBCC</PublicBCC>
1043 - <SignatureHtml>SignatureHtml</SignatureHtml>
1044 - <IsVisibleForWeb>false</IsVisibleForWeb>
1045 - </TTicketComment_V1>
1046 - <TTicketComment_V1 xsi:type="TTicketComment_V1">
1047 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1048 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1049 - <Creator/>
1050 - <HtmlComment>HtmlComment</HtmlComment>
1051 - <PlainComment>PlainComment</PlainComment>
1052 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1053 - <IsExternal>false</IsExternal>
1054 - <ExternalMail>ExternalMail</ExternalMail>
1055 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1056 - <ExternalCC>ExternalCC</ExternalCC>
1057 - <IsPublic>false</IsPublic>
1058 - <PublicRecipient>PublicRecipient</PublicRecipient>
1059 - <PublicCC>PublicCC</PublicCC>
1060 - <PublicBCC>PublicBCC</PublicBCC>
1061 - <SignatureHtml>SignatureHtml</SignatureHtml>
1062 - <IsVisibleForWeb>false</IsVisibleForWeb>
1063 - </TTicketComment_V1>
1064 - </Comments>
1065 - <ResultCode>0</ResultCode>
1066 - <ResultMessage>ResultMessage</ResultMessage>
1067 - </TGetTicketCommentsResponse_V1>
1068 - </GetTicketComments>
1069 - </ACMP>
1070 -</ICQL>}}}
1071 -{{/apimacro}}
1072 -
1073 -= GetTicketComment =
1074 -
1075 -{{apimacro title="GetTicketComment_V1 Request"}}
1076 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1077 - <ACMP>
1078 - <GetTicketComment ActionType="Request" version="1">
1079 - <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1080 - <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1081 - <GetPlainText>false</GetPlainText>
1082 - </TGetTicketCommentRequest_V1>
1083 - </GetTicketComment>
1084 - </ACMP>
1085 -</ICQL>}}}
1086 -{{/apimacro}}
1087 -
1088 -{{apimacro title="GetTicketComment_V1 Response"}}
1089 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1090 - <ACMP>
1091 - <GetTicketComment ActionType="Response" version="1">
1092 - <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1093 - <Comment xsi:type="TTicketComment_V2">
1094 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1095 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1096 - <Creator xsi:type="TContactInfo_V1">
1097 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1098 - <Name>Name</Name>
1099 - <FamilyName>FamilyName</FamilyName>
1100 - <FullName>FullName</FullName>
1101 - <Email>Email</Email>
1102 - <HasPhoneNumber>false</HasPhoneNumber>
1103 - <HasDeleteFlag>false</HasDeleteFlag>
1104 - <IsUser>false</IsUser>
1105 - </Creator>
1106 - <IsPlainText>true</IsPlainText>
1107 - <CommentText>CommentText</CommentText>
1108 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1109 - <IsExternal>true</IsExternal>
1110 - <ExternalMail>ExternalMail</ExternalMail>
1111 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1112 - <ExternalCC>ExternalCC</ExternalCC>
1113 - <IsPublic>true</IsPublic>
1114 - <PublicRecipient>PublicRecipient</PublicRecipient>
1115 - <PublicCC>PublicCC</PublicCC>
1116 - <PublicBCC>PublicBCC</PublicBCC>
1117 - <Signature>Signature</Signature>
1118 - <IsVisibleForWeb>true</IsVisibleForWeb>
1119 - </Comment>
1120 - <ResultCode>0</ResultCode>
1121 - <ResultMessage>ResultMessage</ResultMessage>
1122 - </TGetTicketCommentResponse_V1>
1123 - </GetTicketComment>
1124 - </ACMP>
1125 -</ICQL>}}}
1126 -{{/apimacro}}
1127 -
1128 -{{apimacro title="GetTicketComment_V2 Request"}}
1129 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1130 - <ACMP>
1131 - <GetTicketComment ActionType="Request" version="2">
1132 - <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1133 - <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1134 - <GetPlainText>false</GetPlainText>
1135 - </TGetTicketCommentRequest_V2>
1136 - </GetTicketComment>
1137 - </ACMP>
1138 -</ICQL>}}}
1139 -{{/apimacro}}
1140 -
1141 -{{apimacro title="GetTicketComment_V2 Response"}}
1142 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1143 - <ACMP>
1144 - <GetTicketComment ActionType="Response" version="2">
1145 - <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1146 - <Comment xsi:type="TTicketComment_V3">
1147 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1148 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1149 - <Creator xsi:type="TContactInfo_V1">
1150 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1151 - <Name>Name</Name>
1152 - <FamilyName>FamilyName</FamilyName>
1153 - <FullName>FullName</FullName>
1154 - <Email>Email</Email>
1155 - <HasPhoneNumber>false</HasPhoneNumber>
1156 - <HasDeleteFlag>false</HasDeleteFlag>
1157 - <IsUser>false</IsUser>
1158 - </Creator>
1159 - <IsPlainText>false</IsPlainText>
1160 - <CommentText>CommentText</CommentText>
1161 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1162 - <IsExternal>false</IsExternal>
1163 - <ExternalMail>ExternalMail</ExternalMail>
1164 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1165 - <ExternalCC>ExternalCC</ExternalCC>
1166 - <IsPublic>false</IsPublic>
1167 - <PublicRecipient>PublicRecipient</PublicRecipient>
1168 - <PublicCC>PublicCC</PublicCC>
1169 - <PublicBCC>PublicBCC</PublicBCC>
1170 - <Signature>Signature</Signature>
1171 - <IsVisibleForWeb>true</IsVisibleForWeb>
1172 - <AttachmentLinks>
1173 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1174 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1175 - <Name>Name</Name>
1176 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1177 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1178 - <ContentId>ContentId</ContentId>
1179 - <ItemKind>aiHDQuery</ItemKind>
1180 - <FileName>FileName</FileName>
1181 - <FileSize>0</FileSize>
1182 - <Description>Description</Description>
1183 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1184 - <IsVisibleForWeb>false</IsVisibleForWeb>
1185 - </TTicketAttachment_V1>
1186 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1187 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1188 - <Name>Name</Name>
1189 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1190 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1191 - <ContentId>ContentId</ContentId>
1192 - <ItemKind>aiHDQuery</ItemKind>
1193 - <FileName>FileName</FileName>
1194 - <FileSize>0</FileSize>
1195 - <Description>Description</Description>
1196 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1197 - <IsVisibleForWeb>false</IsVisibleForWeb>
1198 - </TTicketAttachment_V1>
1199 - </AttachmentLinks>
1200 - </Comment>
1201 - <ResultCode>0</ResultCode>
1202 - <ResultMessage>ResultMessage</ResultMessage>
1203 - </TGetTicketCommentResponse_V2>
1204 - </GetTicketComment>
1205 - </ACMP>
1206 -</ICQL>}}}
1207 -{{/apimacro}}
1208 -
1209 -= SaveTicketComment =
1210 -
1211 -Folgende Eigenschaften werden vom ACMP Server ignoriert:
1212 -
1213 -* Creator
1214 -* CreationDate
1215 -* IsExternal
1216 -* ExternalMail
1217 -* ExternalRecipient
1218 -* ExternalCC
1219 -* Signature
1220 -
1221 -{{apimacro title="SaveTicketComment_V1 Request"}}
1222 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1223 - <ACMP>
1224 - <SaveTicketComment ActionType="Request" version="1">
1225 - <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1226 - <Comment xsi:type="TTicketComment_V2">
1227 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1228 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1229 - <IsPlainText>false</IsPlainText>
1230 - <! HTML Text or Plaintext >
1231 - <CommentText>CommentText</CommentText>
1232 - <IsPublic>false</IsPublic>
1233 - <PublicRecipient>PublicRecipient</PublicRecipient>
1234 - <PublicCC>PublicCC</PublicCC>
1235 - <PublicBCC>PublicBCC</PublicBCC>
1236 - <IsVisibleForWeb>true</IsVisibleForWeb>
1237 - </Comment>
1238 - </TSaveTicketCommentRequest_V1>
1239 - </SaveTicketComment>
1240 - </ACMP>
1241 -</ICQL>}}}
1242 -{{/apimacro}}
1243 -
1244 -{{apimacro title="SaveTicketComment_V1 Response"}}
1245 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1246 - <ACMP>
1247 - <SaveTicketComment ActionType="Response" version="1">
1248 - <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1249 - <ResultCode>0</ResultCode>
1250 - <ResultMessage>ResultMessage</ResultMessage>
1251 - </TSaveTicketCommentResponse_V1>
1252 - </SaveTicketComment>
1253 - </ACMP>
1254 -</ICQL>}}}
1255 -{{/apimacro}}
1256 -
1257 -{{apimacro title="SaveTicketComment_V2 Request"}}
1258 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1259 - <ACMP>
1260 - <SaveTicketComment ActionType="Request" version="2">
1261 - <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1262 - <Comment xsi:type="TTicketComment_V3">
1263 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1264 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1265 - <IsPlainText>false</IsPlainText>
1266 - <! HTML Text or Plaintext >
1267 - <CommentText>CommentText</CommentText>
1268 - <IsPublic>false</IsPublic>
1269 - <PublicRecipient>PublicRecipient</PublicRecipient>
1270 - <PublicCC>PublicCC</PublicCC>
1271 - <PublicBCC>PublicBCC</PublicBCC>
1272 - <IsVisibleForWeb>true</IsVisibleForWeb>
1273 - <AttachmentLinks>
1274 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1275 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1276 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1277 - </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1278 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1279 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1280 - </TTicketAttachment_V1>
1281 - </AttachmentLinks>
1282 - </Comment>
1283 - <WorkingTime xsi:type="TTicketWorkingTime_V1">
1284 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1285 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1286 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1287 - <Description>Description</Description>
1288 - <Executor xsi:type="TContactInfo_V1">
1289 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1290 - </Executor>
1291 - </WorkingTime>
1292 - </TSaveTicketCommentRequest_V2>
1293 - </SaveTicketComment>
1294 - </ACMP>
1295 -</ICQL>}}}
1296 -{{/apimacro}}
1297 -
1298 -{{apimacro title="SaveTicketComment_V2 Response"}}
1299 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1300 - <ACMP>
1301 - <SaveTicketComment ActionType="Response" version="2">
1302 - <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1303 - <ResultCode>0</ResultCode>
1304 - <ResultMessage>ResultMessage</ResultMessage>
1305 - </TSaveTicketCommentResponse_V2>
1306 - </SaveTicketComment>
1307 - </ACMP>
1308 -</ICQL>}}}
1309 -{{/apimacro}}
1310 -
1311 -= GetCommentListOfTicket =
1312 -
1313 -{{apimacro title="GetCommentListOfTicket Request"}}
1314 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1315 - <ACMP>
1316 - <GetCommentListOfTicket ActionType="Request" version="1">
1317 - <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1318 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1319 - </TGetCommentListOfTicketRequest_V1>
1320 - </GetCommentListOfTicket>
1321 - </ACMP>
1322 -</ICQL>}}}
1323 -{{/apimacro}}
1324 -
1325 -{{apimacro title="GetCommentListOfTicket Response"}}
1326 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1327 - <ACMP>
1328 - <GetCommentListOfTicket ActionType="Response" version="1">
1329 - <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1330 - <Comments>
1331 - <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1332 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1333 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1334 - <PreviewText>PreviewText</PreviewText>
1335 - <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1336 - <Creator xsi:type="TContactInfo_V1">
1337 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1338 - <Name>Name</Name>
1339 - <FamilyName>FamilyName</FamilyName>
1340 - <FullName>FullName</FullName>
1341 - <Email>Email</Email>
1342 - <HasPhoneNumber>false</HasPhoneNumber>
1343 - <HasDeleteFlag>false</HasDeleteFlag>
1344 - <IsUser>false</IsUser>
1345 - </Creator>
1346 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1347 - <IsExternal>false</IsExternal>
1348 - <IsPublic>false</IsPublic>
1349 - <IsVisibleForWeb>false</IsVisibleForWeb>
1350 - </TTicketCommentInfo_V1>
1351 - <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1352 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1353 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1354 - <PreviewText>PreviewText</PreviewText>
1355 - <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1356 - <Creator xsi:type="TContactInfo_V1">
1357 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1358 - <Name>Name</Name>
1359 - <FamilyName>FamilyName</FamilyName>
1360 - <FullName>FullName</FullName>
1361 - <Email>Email</Email>
1362 - <HasPhoneNumber>false</HasPhoneNumber>
1363 - <HasDeleteFlag>false</HasDeleteFlag>
1364 - <IsUser>false</IsUser>
1365 - </Creator>
1366 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1367 - <IsExternal>false</IsExternal>
1368 - <IsPublic>false</IsPublic>
1369 - <IsVisibleForWeb>false</IsVisibleForWeb>
1370 - </TTicketCommentInfo_V1>
1371 - </Comments>
1372 - <ResultCode>0</ResultCode>
1373 - <ResultMessage>ResultMessage</ResultMessage>
1374 - </TGetCommentListOfTicketResponse_V1>
1375 - </GetCommentListOfTicket>
1376 - </ACMP>
1377 -</ICQL>}}}
1378 -{{/apimacro}}
1379 -
1380 -= GetTicketCategoryList =
1381 -
1382 -{{apimacro title="GetTicketCategory Request"}}
1383 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1384 - <ACMP>
1385 - <GetTicketCategoryList ActionType="Request" version="1">
1386 - <TGetTicketCategoryListRequest_V1/>
1387 - </GetTicketCategoryList>
1388 - </ACMP>
1389 -</ICQL>}}}
1390 -{{/apimacro}}
1391 -
1392 -{{apimacro title="GetTicketCategory Response"}}
1393 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1394 - <ACMP>
1395 - <GetTicketCategoryList ActionType="Response" version="1">
1396 - <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1397 - <Categories>
1398 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1399 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1400 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1401 - <Caption_EN>Caption_EN</Caption_EN>
1402 - <Caption_DE>Caption_DE</Caption_DE>
1403 - </TTicketCategory_V1>
1404 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1405 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1406 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1407 - <Caption_EN>Caption_EN</Caption_EN>
1408 - <Caption_DE>Caption_DE</Caption_DE>
1409 - </TTicketCategory_V1>
1410 - </Categories>
1411 - <ResultCode>0</ResultCode>
1412 - <ResultMessage>ResultMessage</ResultMessage>
1413 - </TGetTicketCategoryListResponse_V1>
1414 - </GetTicketCategoryList>
1415 - </ACMP>
1416 -</ICQL>}}}
1417 -{{/apimacro}}
1418 -
1419 -= GetTicketResolutionList =
1420 -
1421 -{{apimacro title="GetTicketResolutionList Request"}}
1422 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1423 - <ACMP>
1424 - <GetTicketResolutionList ActionType="Request" version="1">
1425 - <TGetTicketResolutionListRequest_V1/>
1426 - </GetTicketResolutionList>
1427 - </ACMP>
1428 -</ICQL>}}}
1429 -{{/apimacro}}
1430 -
1431 -{{apimacro title="GetTicketResolutionList Response"}}
1432 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1433 - <ACMP>
1434 - <GetTicketResolutionList ActionType="Response" version="1">
1435 - <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1436 - <Resolutions>
1437 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1438 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1439 - <Quantifier>0</Quantifier>
1440 - <Caption_EN>Caption_EN</Caption_EN>
1441 - <Caption_DE>Caption_DE</Caption_DE>
1442 - <IsDeleted>false</IsDeleted>
1443 - <IsDefaultResolution>false</IsDefaultResolution>
1444 - </TTicketResolution_V1>
1445 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1446 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1447 - <Quantifier>0</Quantifier>
1448 - <Caption_EN>Caption_EN</Caption_EN>
1449 - <Caption_DE>Caption_DE</Caption_DE>
1450 - <IsDeleted>false</IsDeleted>
1451 - <IsDefaultResolution>false</IsDefaultResolution>
1452 - </TTicketResolution_V1>
1453 - </Resolutions>
1454 - <ResultCode>0</ResultCode>
1455 - <ResultMessage>ResultMessage</ResultMessage>
1456 - </TGetTicketResolutionListResponse_V1>
1457 - </GetTicketResolutionList>
1458 - </ACMP>
1459 -</ICQL>}}}
1460 -{{/apimacro}}
1461 -
1462 -= GetTicketListByQuery =
1463 -
1464 -{{apimacro title="GetTicketListByQuery Request"}}
1465 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1466 - <ACMP>
1467 - <GetTicketListByQuery ActionType="Request" version="1">
1468 - <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1469 - <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1470 - </TGetTicketListByQueryRequest_V1>
1471 - </GetTicketListByQuery>
1472 - </ACMP>
1473 -</ICQL>}}}
1474 -{{/apimacro}}
1475 -
1476 -{{apimacro title="GetTicketListByQuery Response"}}
1477 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1478 - <ACMP>
1479 - <GetTicketListByQuery ActionType="Response" version="1">
1480 - <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1481 - <TicketList>
1482 - <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1483 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1484 - <IntTicketId>0</IntTicketId>
1485 - <Title>Title</Title>
1486 - <State xsi:type="TTicketState_V1">
1487 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1488 - <Caption_de>Caption_de</Caption_de>
1489 - <Caption_en>Caption_en</Caption_en>
1490 - <StateOrder>0</StateOrder>
1491 - </State>
1492 - <ReadState>trsNew</ReadState>
1493 - <EscalationLevel>0</EscalationLevel>
1494 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1495 - <Assignee xsi:type="TContactInfo_V1">
1496 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1497 - <Name>Name</Name>
1498 - <FamilyName>FamilyName</FamilyName>
1499 - <FullName>FullName</FullName>
1500 - <Email>Email</Email>
1501 - <HasPhoneNumber>false</HasPhoneNumber>
1502 - <HasDeleteFlag>false</HasDeleteFlag>
1503 - <IsUser>false</IsUser>
1504 - </Assignee>
1505 - <Contact xsi:type="TContactInfo_V1">
1506 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1507 - <Name>Name</Name>
1508 - <FamilyName>FamilyName</FamilyName>
1509 - <FullName>FullName</FullName>
1510 - <Email>Email</Email>
1511 - <HasPhoneNumber>false</HasPhoneNumber>
1512 - <HasDeleteFlag>false</HasDeleteFlag>
1513 - <IsUser>false</IsUser>
1514 - </Contact>
1515 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1516 - </TTicketInfo_V1>
1517 - <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1518 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1519 - <IntTicketId>0</IntTicketId>
1520 - <Title>Title</Title>
1521 - <State xsi:type="TTicketState_V1">
1522 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1523 - <Caption_de>Caption_de</Caption_de>
1524 - <Caption_en>Caption_en</Caption_en>
1525 - <StateOrder>0</StateOrder>
1526 - </State>
1527 - <ReadState>trsNew</ReadState>
1528 - <EscalationLevel>0</EscalationLevel>
1529 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1530 - <Assignee xsi:type="TContactInfo_V1">
1531 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1532 - <Name>Name</Name>
1533 - <FamilyName>FamilyName</FamilyName>
1534 - <FullName>FullName</FullName>
1535 - <Email>Email</Email>
1536 - <HasPhoneNumber>false</HasPhoneNumber>
1537 - <HasDeleteFlag>false</HasDeleteFlag>
1538 - <IsUser>false</IsUser>
1539 - </Assignee>
1540 - <Contact xsi:type="TContactInfo_V1">
1541 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1542 - <Name>Name</Name>
1543 - <FamilyName>FamilyName</FamilyName>
1544 - <FullName>FullName</FullName>
1545 - <Email>Email</Email>
1546 - <HasPhoneNumber>false</HasPhoneNumber>
1547 - <HasDeleteFlag>false</HasDeleteFlag>
1548 - <IsUser>false</IsUser>
1549 - </Contact>
1550 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1551 - </TTicketInfo_V1>
1552 - </TicketList>
1553 - <ResultCode>0</ResultCode>
1554 - <ResultMessage>ResultMessage</ResultMessage>
1555 - </TGetTicketListByQueryResponse_V1>
1556 - </GetTicketListByQuery>
1557 - </ACMP>
1558 -</ICQL>}}}
1559 -{{/apimacro}}
1560 -
1561 -{{apimacro title="GetTicketListByQuery Request V2"}}
1562 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1563 - <ACMP>
1564 - <GetTicketListByQuery ActionType="Request" version="2">
1565 - <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1566 - <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1567 - </TGetTicketListByQueryRequest_V2>
1568 - </GetTicketListByQuery>
1569 - </ACMP>
1570 -</ICQL>}}}
1571 -{{/apimacro}}
1572 -
1573 -{{apimacro title="GetTicketListByQuery Response V2"}}
1574 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1575 - <ACMP>
1576 - <GetTicketListByQuery ActionType="Response" version="2">
1577 - <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1578 - <TicketList>
1579 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1580 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1581 - <IntTicketId>0</IntTicketId>
1582 - <Title>Title</Title>
1583 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1584 - <ReadState>trsNew</ReadState>
1585 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1586 - <EscalationLevel>0</EscalationLevel>
1587 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1588 - <Assignee xsi:type="TAssigneeInfo_V1">
1589 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1590 - <Name>Name</Name>
1591 - <AssigneeIsGroup>false</AssigneeIsGroup>
1592 - <Roles/>
1593 - </Assignee>
1594 - <Contact xsi:type="TContactInfo_V1">
1595 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1596 - <Name>Name</Name>
1597 - <FamilyName>FamilyName</FamilyName>
1598 - <FullName>FullName</FullName>
1599 - <Email>Email</Email>
1600 - <HasPhoneNumber>false</HasPhoneNumber>
1601 - <HasDeleteFlag>false</HasDeleteFlag>
1602 - <IsUser>false</IsUser>
1603 - </Contact>
1604 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1605 - </TTicketInfo_V2>
1606 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1607 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1608 - <IntTicketId>0</IntTicketId>
1609 - <Title>Title</Title>
1610 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1611 - <ReadState>trsNew</ReadState>
1612 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1613 - <EscalationLevel>0</EscalationLevel>
1614 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1615 - <Assignee xsi:type="TAssigneeInfo_V1">
1616 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1617 - <Name>Name</Name>
1618 - <AssigneeIsGroup>false</AssigneeIsGroup>
1619 - <Roles/>
1620 - </Assignee>
1621 - <Contact xsi:type="TContactInfo_V1">
1622 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1623 - <Name>Name</Name>
1624 - <FamilyName>FamilyName</FamilyName>
1625 - <FullName>FullName</FullName>
1626 - <Email>Email</Email>
1627 - <HasPhoneNumber>false</HasPhoneNumber>
1628 - <HasDeleteFlag>false</HasDeleteFlag>
1629 - <IsUser>false</IsUser>
1630 - </Contact>
1631 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1632 - </TTicketInfo_V2>
1633 - </TicketList>
1634 - <ResultCode>0</ResultCode>
1635 - <ResultMessage>ResultMessage</ResultMessage>
1636 - </TGetTicketListByQueryResponse_V2>
1637 - </GetTicketListByQuery>
1638 - </ACMP>
1639 -</ICQL>}}}
1640 -{{/apimacro}}
1641 -
1642 -= GetTicketList =
1643 -
1644 -{{apimacro title="GetTicketList Request"}}
1645 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1646 - <ACMP>
1647 - <GetTicketList ActionType="Request" version="1">
1648 - <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1649 - <! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
1650 - <FilterText>FilterText</FilterText>
1651 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1652 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1653 - <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1654 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1655 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1656 - <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1657 - <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1658 - </TGetTicketListRequest_V1>
1659 - </GetTicketList>
1660 - </ACMP>
1661 -</ICQL>}}}
1662 -{{/apimacro}}
1663 -
1664 -{{apimacro title="GetTicketList Response"}}
1665 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1666 - <ACMP>
1667 - <GetTicketList ActionType="Response" version="1">
1668 - <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1669 - <Tickets>
1670 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1671 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1672 - <IntTicketId>0</IntTicketId>
1673 - <Title>Title</Title>
1674 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1675 - <ReadState>trsNew</ReadState>
1676 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1677 - <EscalationLevel>0</EscalationLevel>
1678 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1679 - <Assignee xsi:type="TAssigneeInfo_V1">
1680 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1681 - <Name>Name</Name>
1682 - <AssigneeIsGroup>false</AssigneeIsGroup>
1683 - <Roles/>
1684 - </Assignee>
1685 - <Contact xsi:type="TContactInfo_V1">
1686 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1687 - <Name>Name</Name>
1688 - <FamilyName>FamilyName</FamilyName>
1689 - <FullName>FullName</FullName>
1690 - <Email>Email</Email>
1691 - <HasPhoneNumber>false</HasPhoneNumber>
1692 - <HasDeleteFlag>false</HasDeleteFlag>
1693 - <IsUser>false</IsUser>
1694 - </Contact>
1695 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1696 - </TTicketInfo_V2>
1697 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1698 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1699 - <IntTicketId>0</IntTicketId>
1700 - <Title>Title</Title>
1701 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1702 - <ReadState>trsNew</ReadState>
1703 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1704 - <EscalationLevel>0</EscalationLevel>
1705 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1706 - <Assignee xsi:type="TAssigneeInfo_V1">
1707 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1708 - <Name>Name</Name>
1709 - <AssigneeIsGroup>false</AssigneeIsGroup>
1710 - <Roles/>
1711 - </Assignee>
1712 - <Contact xsi:type="TContactInfo_V1">
1713 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1714 - <Name>Name</Name>
1715 - <FamilyName>FamilyName</FamilyName>
1716 - <FullName>FullName</FullName>
1717 - <Email>Email</Email>
1718 - <HasPhoneNumber>false</HasPhoneNumber>
1719 - <HasDeleteFlag>false</HasDeleteFlag>
1720 - <IsUser>false</IsUser>
1721 - </Contact>
1722 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1723 - </TTicketInfo_V2>
1724 - </Tickets>
1725 - <Version>Version</Version>
1726 - <ResultCode>0</ResultCode>
1727 - <ResultMessage>ResultMessage</ResultMessage>
1728 - </TGetTicketListResponse_V1>
1729 - </GetTicketList>
1730 - </ACMP>
1731 -</ICQL>}}}
1732 -{{/apimacro}}
1733 -
1734 -= GetTicketListOfAsset =
1735 -
1736 -{{apimacro title="GetTicketListOfAsset Request"}}
1737 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1738 - <ACMP>
1739 - <GetTicketListOfAsset ActionType="Request" version="1">
1740 - <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1741 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1742 - </TGetTicketListOfAssetRequest_V1>
1743 - </GetTicketListOfAsset>
1744 - </ACMP>
1745 -</ICQL>}}}
1746 -{{/apimacro}}
1747 -
1748 -{{apimacro title="GetTicketListOfAsset Response"}}
1749 -{{{<?xml version="1.0" encoding="utf-8"?>
1750 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1751 - <ACMP>
1752 - <GetTicketListOfAsset ActionType="Response" version="1">
1753 - <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1754 - <Tickets>
1755 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1756 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1757 - <IntTicketId>0</IntTicketId>
1758 - <Title>Title</Title>
1759 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1760 - <ReadState>trsNew</ReadState>
1761 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1762 - <EscalationLevel>0</EscalationLevel>
1763 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1764 - <Assignee xsi:type="TAssigneeInfo_V1">
1765 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1766 - <Name>Name</Name>
1767 - <AssigneeIsGroup>false</AssigneeIsGroup>
1768 - <Roles/>
1769 - </Assignee>
1770 - <Contact xsi:type="TContactInfo_V1">
1771 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1772 - <Name>Name</Name>
1773 - <FamilyName>FamilyName</FamilyName>
1774 - <FullName>FullName</FullName>
1775 - <Email>Email</Email>
1776 - <HasPhoneNumber>false</HasPhoneNumber>
1777 - <HasDeleteFlag>false</HasDeleteFlag>
1778 - <IsUser>false</IsUser>
1779 - </Contact>
1780 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1781 - </TTicketInfo_V2>
1782 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1783 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1784 - <IntTicketId>0</IntTicketId>
1785 - <Title>Title</Title>
1786 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1787 - <ReadState>trsNew</ReadState>
1788 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1789 - <EscalationLevel>0</EscalationLevel>
1790 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1791 - <Assignee xsi:type="TAssigneeInfo_V1">
1792 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1793 - <Name>Name</Name>
1794 - <AssigneeIsGroup>false</AssigneeIsGroup>
1795 - <Roles/>
1796 - </Assignee>
1797 - <Contact xsi:type="TContactInfo_V1">
1798 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1799 - <Name>Name</Name>
1800 - <FamilyName>FamilyName</FamilyName>
1801 - <FullName>FullName</FullName>
1802 - <Email>Email</Email>
1803 - <HasPhoneNumber>false</HasPhoneNumber>
1804 - <HasDeleteFlag>false</HasDeleteFlag>
1805 - <IsUser>false</IsUser>
1806 - </Contact>
1807 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1808 - </TTicketInfo_V2>
1809 - </Tickets>
1810 - <ResultCode>0</ResultCode>
1811 - <ResultMessage>ResultMessage</ResultMessage>
1812 - </TGetTicketListOfAssetResponse_V1>
1813 - </GetTicketListOfAsset>
1814 - </ACMP>
1815 -</ICQL>}}}
1816 -{{/apimacro}}
1817 -
1818 -= GetLinkedTicketsOfTicket =
1819 -
1820 -{{apimacro title="GetLinkedTicketsOfTicket Request"}}
1821 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1822 - <ACMP>
1823 - <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1824 - <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1825 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1826 - </TGetLinkedTicketsOfTicketRequest_V1>
1827 - </GetLinkedTicketsOfTicket>
1828 - </ACMP>
1829 -</ICQL>}}}
1830 -{{/apimacro}}
1831 -
1832 -{{apimacro title="GetLinkedTicketsOfTicket Response"}}
1833 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1834 - <ACMP>
1835 - <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1836 - <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1837 - <Tickets>
1838 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1839 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1840 - <IntTicketId>0</IntTicketId>
1841 - <Title>Title</Title>
1842 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1843 - <ReadState>trsNew</ReadState>
1844 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1845 - <EscalationLevel>0</EscalationLevel>
1846 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1847 - <Assignee xsi:type="TAssigneeInfo_V1">
1848 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1849 - <Name>Name</Name>
1850 - <AssigneeIsGroup>false</AssigneeIsGroup>
1851 - <Roles/>
1852 - </Assignee>
1853 - <Contact xsi:type="TContactInfo_V1">
1854 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1855 - <Name>Name</Name>
1856 - <FamilyName>FamilyName</FamilyName>
1857 - <FullName>FullName</FullName>
1858 - <Email>Email</Email>
1859 - <HasPhoneNumber>false</HasPhoneNumber>
1860 - <HasDeleteFlag>false</HasDeleteFlag>
1861 - <IsUser>false</IsUser>
1862 - </Contact>
1863 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1864 - </TTicketInfo_V2>
1865 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1866 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1867 - <IntTicketId>0</IntTicketId>
1868 - <Title>Title</Title>
1869 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1870 - <ReadState>trsNew</ReadState>
1871 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1872 - <EscalationLevel>0</EscalationLevel>
1873 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1874 - <Assignee xsi:type="TAssigneeInfo_V1">
1875 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1876 - <Name>Name</Name>
1877 - <AssigneeIsGroup>false</AssigneeIsGroup>
1878 - <Roles/>
1879 - </Assignee>
1880 - <Contact xsi:type="TContactInfo_V1">
1881 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1882 - <Name>Name</Name>
1883 - <FamilyName>FamilyName</FamilyName>
1884 - <FullName>FullName</FullName>
1885 - <Email>Email</Email>
1886 - <HasPhoneNumber>false</HasPhoneNumber>
1887 - <HasDeleteFlag>false</HasDeleteFlag>
1888 - <IsUser>false</IsUser>
1889 - </Contact>
1890 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1891 - </TTicketInfo_V2>
1892 - </Tickets>
1893 - <ResultCode>0</ResultCode>
1894 - <ResultMessage>ResultMessage</ResultMessage>
1895 - </TGetLinkedTicketsOfTicketResponse_V1>
1896 - </GetLinkedTicketsOfTicket>
1897 - </ACMP>
1898 -</ICQL>}}}
1899 -{{/apimacro}}
1900 -
1901 -= GetHelpdeskSettings =
1902 -
1903 -{{apimacro title="GetHelpdeskSettings Request"}}
1904 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1905 - <ACMP>
1906 - <GetHelpdeskSettings ActionType="Request" version="1">
1907 - <TGetHelpdeskSettingsRequest_V1/>
1908 - </GetHelpdeskSettings>
1909 - </ACMP>
1910 -</ICQL>}}}
1911 -{{/apimacro}}
1912 -
1913 -{{apimacro title="GetHelpdeskSettings Response"}}
1914 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1915 - <ACMP>
1916 - <GetHelpdeskSettings ActionType="Response" version="1">
1917 - <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1918 - <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1919 - <Categories>
1920 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1921 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1922 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1923 - <Caption_EN>Caption_EN</Caption_EN>
1924 - <Caption_DE>Caption_DE</Caption_DE>
1925 - </TTicketCategory_V1>
1926 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1927 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1928 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1929 - <Caption_EN>Caption_EN</Caption_EN>
1930 - <Caption_DE>Caption_DE</Caption_DE>
1931 - </TTicketCategory_V1>
1932 - </Categories>
1933 - <Impacts>
1934 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1935 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1936 - <Caption_DE>Caption_DE</Caption_DE>
1937 - <Caption_EN>Caption_EN</Caption_EN>
1938 - </TTicketImpact_V1>
1939 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1940 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1941 - <Caption_DE>Caption_DE</Caption_DE>
1942 - <Caption_EN>Caption_EN</Caption_EN>
1943 - </TTicketImpact_V1>
1944 - </Impacts>
1945 - <States>
1946 - <TTicketState_V1 xsi:type="TTicketState_V1">
1947 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1948 - <Caption_de>Caption_de</Caption_de>
1949 - <Caption_en>Caption_en</Caption_en>
1950 - <StateOrder>0</StateOrder>
1951 - </TTicketState_V1>
1952 - <TTicketState_V1 xsi:type="TTicketState_V1">
1953 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1954 - <Caption_de>Caption_de</Caption_de>
1955 - <Caption_en>Caption_en</Caption_en>
1956 - <StateOrder>0</StateOrder>
1957 - </TTicketState_V1>
1958 - </States>
1959 - <EnableResolution>false</EnableResolution>
1960 - <Resolutions>
1961 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1962 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1963 - <Quantifier>0</Quantifier>
1964 - <Caption_EN>Caption_EN</Caption_EN>
1965 - <Caption_DE>Caption_DE</Caption_DE>
1966 - <IsDeleted>false</IsDeleted>
1967 - <IsDefaultResolution>false</IsDefaultResolution>
1968 - </TTicketResolution_V1>
1969 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1970 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1971 - <Quantifier>0</Quantifier>
1972 - <Caption_EN>Caption_EN</Caption_EN>
1973 - <Caption_DE>Caption_DE</Caption_DE>
1974 - <IsDeleted>false</IsDeleted>
1975 - <IsDefaultResolution>false</IsDefaultResolution>
1976 - </TTicketResolution_V1>
1977 - </Resolutions>
1978 - <Priorities>
1979 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1980 - <Priority>0</Priority>
1981 - <Caption_DE>Caption_DE</Caption_DE>
1982 - <Caption_EN>Caption_EN</Caption_EN>
1983 - </TTicketPriority_V1>
1984 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1985 - <Priority>0</Priority>
1986 - <Caption_DE>Caption_DE</Caption_DE>
1987 - <Caption_EN>Caption_EN</Caption_EN>
1988 - </TTicketPriority_V1>
1989 - </Priorities>
1990 - <MaxAttachmentSize>0</MaxAttachmentSize>
1991 - <NeedCommentToClose>false</NeedCommentToClose>
1992 - <TextModules>
1993 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1994 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1995 - <Name>Name</Name>
1996 - <Text>Text</Text>
1997 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1998 - <Path>Path</Path>
1999 - </TTicketTextModule_V1>
2000 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2001 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2002 - <Name>Name</Name>
2003 - <Text>Text</Text>
2004 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2005 - <Path>Path</Path>
2006 - </TTicketTextModule_V1>
2007 - </TextModules>
2008 - <TimeTrackingEnabled>false</TimeTrackingEnabled>
2009 - <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2010 - <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2011 - </HelpdeskSettings>
2012 - <Version>Version</Version>
2013 - <ResultCode>0</ResultCode>
2014 - <ResultMessage>ResultMessage</ResultMessage>
2015 - </TGetHelpdeskSettingsResponse_V1>
2016 - </GetHelpdeskSettings>
2017 - </ACMP>
2018 -</ICQL>}}}
2019 -{{/apimacro}}
2020 -
2021 -{{apimacro title="GetHelpdeskSettings Request"}}
2022 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2023 - <ACMP>
2024 - <GetHelpdeskSettings ActionType="Request" version="2">
2025 - <TGetHelpdeskSettingsRequest_V2/>
2026 - </GetHelpdeskSettings>
2027 - </ACMP>
2028 -</ICQL>}}}
2029 -{{/apimacro}}
2030 -
2031 -{{apimacro title="GetHelpdeskSettings Response"}}
2032 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2033 - <ACMP>
2034 - <GetHelpdeskSettings ActionType="Response" version="2">
2035 - <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2036 - <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2037 - <Categories>
2038 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2039 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2040 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2041 - <Caption_EN>Caption_EN</Caption_EN>
2042 - <Caption_DE>Caption_DE</Caption_DE>
2043 - </TTicketCategory_V1>
2044 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2045 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2046 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2047 - <Caption_EN>Caption_EN</Caption_EN>
2048 - <Caption_DE>Caption_DE</Caption_DE>
2049 - </TTicketCategory_V1>
2050 - </Categories>
2051 - <Impacts>
2052 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2053 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2054 - <Caption_DE>Caption_DE</Caption_DE>
2055 - <Caption_EN>Caption_EN</Caption_EN>
2056 - </TTicketImpact_V1>
2057 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2058 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2059 - <Caption_DE>Caption_DE</Caption_DE>
2060 - <Caption_EN>Caption_EN</Caption_EN>
2061 - </TTicketImpact_V1>
2062 - </Impacts>
2063 - <States>
2064 - <TTicketState_V1 xsi:type="TTicketState_V1">
2065 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2066 - <Caption_de>Caption_de</Caption_de>
2067 - <Caption_en>Caption_en</Caption_en>
2068 - <StateOrder>0</StateOrder>
2069 - </TTicketState_V1>
2070 - <TTicketState_V1 xsi:type="TTicketState_V1">
2071 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2072 - <Caption_de>Caption_de</Caption_de>
2073 - <Caption_en>Caption_en</Caption_en>
2074 - <StateOrder>0</StateOrder>
2075 - </TTicketState_V1>
2076 - </States>
2077 - <EnableResolution>false</EnableResolution>
2078 - <Resolutions>
2079 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2080 - <ID>ID</ID>
2081 - <Quantifier>0</Quantifier>
2082 - <Caption_EN>Caption_EN</Caption_EN>
2083 - <Caption_DE>Caption_DE</Caption_DE>
2084 - <IsDeleted>false</IsDeleted>
2085 - <IsDefaultResolution>false</IsDefaultResolution>
2086 - </TTicketResolution_V1>
2087 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2088 - <ID>ID</ID>
2089 - <Quantifier>0</Quantifier>
2090 - <Caption_EN>Caption_EN</Caption_EN>
2091 - <Caption_DE>Caption_DE</Caption_DE>
2092 - <IsDeleted>false</IsDeleted>
2093 - <IsDefaultResolution>false</IsDefaultResolution>
2094 - </TTicketResolution_V1>
2095 - </Resolutions>
2096 - <Priorities>
2097 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2098 - <Priority>0</Priority>
2099 - <Caption_DE>Caption_DE</Caption_DE>
2100 - <Caption_EN>Caption_EN</Caption_EN>
2101 - </TTicketPriority_V1>
2102 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2103 - <Priority>0</Priority>
2104 - <Caption_DE>Caption_DE</Caption_DE>
2105 - <Caption_EN>Caption_EN</Caption_EN>
2106 - </TTicketPriority_V1>
2107 - </Priorities>
2108 - <MaxAttachmentSize>0</MaxAttachmentSize>
2109 - <NeedCommentToClose>false</NeedCommentToClose>
2110 - <TextModules>
2111 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2112 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2113 - <Name>Name</Name>
2114 - <Text>Text</Text>
2115 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2116 - <Path>Path</Path>
2117 - <FullPath>FullPath</FullPath>
2118 - </TTicketTextModule_V1>
2119 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2120 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2121 - <Name>Name</Name>
2122 - <Text>Text</Text>
2123 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2124 - <Path>Path</Path>
2125 - <FullPath>FullPath</FullPath>
2126 - </TTicketTextModule_V1>
2127 - </TextModules>
2128 - <TimeTrackingEnabled>false</TimeTrackingEnabled>
2129 - <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2130 - <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2131 - <MandatoryCustomFields>
2132 - <string>Value 1</string>
2133 - <string>Value 2</string>
2134 - </MandatoryCustomFields>
2135 - <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2136 - </HelpdeskSettings>
2137 - <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2138 - <ResultCode>0</ResultCode>
2139 - <ResultMessage>ResultMessage</ResultMessage>
2140 - </TGetHelpdeskSettingsResponse_V2>
2141 - </GetHelpdeskSettings>
2142 - </ACMP>
2143 -</ICQL>}}}
2144 -{{/apimacro}}
2145 -
2146 -= GetAssigneeList =
2147 -
2148 -{{apimacro title="GetAssigneeList Request"}}
2149 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2150 - <ACMP>
2151 - <GetAssigneeList ActionType="Request" version="1">
2152 - <TGetAssigneeListRequest_V1/>
2153 - </GetAssigneeList>
2154 - </ACMP>
2155 -</ICQL>}}}
2156 -{{/apimacro}}
2157 -
2158 -{{apimacro title="GetAssigneeList Response"}}
2159 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2160 - <ACMP>
2161 - <GetAssigneeList ActionType="Response" version="1">
2162 - <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2163 - <Assignees>
2164 - <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2165 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2166 - <Name>Name</Name>
2167 - <AssigneeIsGroup>false</AssigneeIsGroup>
2168 - <Roles/>
2169 - </TAssigneeInfo_V1>
2170 - <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2171 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2172 - <Name>Name</Name>
2173 - <AssigneeIsGroup>false</AssigneeIsGroup>
2174 - <Roles/>
2175 - </TAssigneeInfo_V1>
2176 - </Assignees>
2177 - <Version>Version</Version>
2178 - <ResultCode>0</ResultCode>
2179 - <ResultMessage>ResultMessage</ResultMessage>
2180 - </TGetAssigneeListResponse_V1>
2181 - </GetAssigneeList>
2182 - </ACMP>
2183 -</ICQL>}}}
2184 -{{/apimacro}}
2185 -
2186 -= SaveReminderOfTicket =
2187 -
2188 -{{apimacro title="SaveReminderOfTicket Request"}}
2189 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2190 - <ACMP>
2191 - <SaveReminderOfTicket ActionType="Request" version="1">
2192 - <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2193 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2194 - <Reminder xsi:type="TTicketResubmission_V1">
2195 - <Subject>Subject</Subject>
2196 - <Content>Content</Content>
2197 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2198 - </Reminder>
2199 - </TSaveReminderOfTicketRequest_V1>
2200 - </SaveReminderOfTicket>
2201 - </ACMP>
2202 -</ICQL>}}}
2203 -{{/apimacro}}
2204 -
2205 -{{apimacro title="SaveReminderOfTicket Response"}}
2206 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2207 - <ACMP>
2208 - <SaveReminderOfTicket ActionType="Response" version="1">
2209 - <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2210 - <ResultCode>0</ResultCode>
2211 - <ResultMessage>ResultMessage</ResultMessage>
2212 - </TSaveReminderOfTicketResponse_V1>
2213 - </SaveReminderOfTicket>
2214 - </ACMP>
2215 -</ICQL>}}}
2216 -{{/apimacro}}
2217 -
2218 -= DeleteReminderOfTicket =
2219 -
2220 -{{apimacro title="DeleteReminderOfTicket Request"}}
2221 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2222 - <ACMP>
2223 - <DeleteReminderOfTicket ActionType="Request" version="1">
2224 - <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2225 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2226 - </TDeleteReminderOfTicketRequest_V1>
2227 - </DeleteReminderOfTicket>
2228 - </ACMP>
2229 -</ICQL>}}}
2230 -{{/apimacro}}
2231 -
2232 -{{apimacro title="DeleteReminderOfTicket Response"}}
2233 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2234 - <ACMP>
2235 - <DeleteReminderOfTicket ActionType="Response" version="1">
2236 - <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2237 - <ResultCode>0</ResultCode>
2238 - <ResultMessage>ResultMessage</ResultMessage>
2239 - </TDeleteReminderOfTicketResponse_V1>
2240 - </DeleteReminderOfTicket>
2241 - </ACMP>
2242 -</ICQL>}}}
2243 -{{/apimacro}}
2244 -
2245 -= SaveTicketWorkingTime =
2246 -
2247 -{{apimacro title="SaveTicketWorkingTime Request"}}
2248 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2249 - <ACMP>
2250 - <SaveTicketWorkingTime ActionType="Request" version="1">
2251 - <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2252 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2253 - <WorkingTime xsi:type="TTicketWorkingTime_V1">
2254 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2255 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2256 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2257 - <Description>Description</Description>
2258 - <Executor xsi:type="TContactInfo_V1">
2259 - <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2260 - </Executor>
2261 - </WorkingTime>
2262 - </TSaveTicketWorkingTimeRequest_V1>
2263 - </SaveTicketWorkingTime>
2264 - </ACMP>
2265 -</ICQL>}}}
2266 -{{/apimacro}}
2267 -
2268 -{{apimacro title="SaveTicketWorkingTime Response"}}
2269 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2270 - <ACMP>
2271 - <SaveTicketWorkingTime ActionType="Response" version="1">
2272 - <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2273 - <ResultCode>0</ResultCode>
2274 - <ResultMessage>ResultMessage</ResultMessage>
2275 - </TSaveTicketWorkingTimeResponse_V1>
2276 - </SaveTicketWorkingTime>
2277 - </ACMP>
2278 -</ICQL>}}}
2279 -{{/apimacro}}
2280 -
2281 -= GetTicketWorkingTimeList =
2282 -
2283 -{{apimacro title="GetTicketWorkingTimeList Request"}}
2284 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2285 - <ACMP>
2286 - <GetTicketWorkingTimeList ActionType="Request" version="1">
2287 - <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2288 - <TicketId>TicketId</TicketId>
2289 - </TGetTicketWorkingTimeListRequest_V1>
2290 - </GetTicketWorkingTimeList>
2291 - </ACMP>
2292 -</ICQL>}}}
2293 -{{/apimacro}}
2294 -
2295 -{{apimacro title="GetTicketWorkingTimeList Response"}}
2296 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2297 - <ACMP>
2298 - <GetTicketWorkingTimeList ActionType="Response" version="1">
2299 - <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2300 - <WorkingTimeList>
2301 - <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2302 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2303 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2304 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2305 - <Description>Description</Description>
2306 - <Executor xsi:type="TContactInfo_V1">
2307 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2308 - <Name>Name</Name>
2309 - <FamilyName>FamilyName</FamilyName>
2310 - <FullName>FullName</FullName>
2311 - <Email>Email</Email>
2312 - <HasPhoneNumber>false</HasPhoneNumber>
2313 - <HasDeleteFlag>false</HasDeleteFlag>
2314 - <IsUser>false</IsUser>
2315 - </Executor>
2316 - <Creator xsi:type="TContactInfo_V1">
2317 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2318 - <Name>Name</Name>
2319 - <FamilyName>FamilyName</FamilyName>
2320 - <FullName>FullName</FullName>
2321 - <Email>Email</Email>
2322 - <HasPhoneNumber>false</HasPhoneNumber>
2323 - <HasDeleteFlag>false</HasDeleteFlag>
2324 - <IsUser>false</IsUser>
2325 - </Creator>
2326 - </TTicketWorkingTime_V1>
2327 - <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2328 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2329 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2330 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2331 - <Description>Description</Description>
2332 - <Executor xsi:type="TContactInfo_V1">
2333 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2334 - <Name>Name</Name>
2335 - <FamilyName>FamilyName</FamilyName>
2336 - <FullName>FullName</FullName>
2337 - <Email>Email</Email>
2338 - <HasPhoneNumber>false</HasPhoneNumber>
2339 - <HasDeleteFlag>false</HasDeleteFlag>
2340 - <IsUser>false</IsUser>
2341 - </Executor>
2342 - <Creator xsi:type="TContactInfo_V1">
2343 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2344 - <Name>Name</Name>
2345 - <FamilyName>FamilyName</FamilyName>
2346 - <FullName>FullName</FullName>
2347 - <Email>Email</Email>
2348 - <HasPhoneNumber>false</HasPhoneNumber>
2349 - <HasDeleteFlag>false</HasDeleteFlag>
2350 - <IsUser>false</IsUser>
2351 - </Creator>
2352 - </TTicketWorkingTime_V1>
2353 - </WorkingTimeList>
2354 - <ResultCode>0</ResultCode>
2355 - <ResultMessage>ResultMessage</ResultMessage>
2356 - </TGetTicketWorkingTimeListResponse_V1>
2357 - </GetTicketWorkingTimeList>
2358 - </ACMP>
2359 -</ICQL>}}}
2360 -{{/apimacro}}
2361 -
2362 -= DeleteTicketWorkingTimeList =
2363 -
2364 -{{apimacro title="DeleteTicketWorkingTimeList Request"}}
2365 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2366 - <ACMP>
2367 - <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2368 - <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2369 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2370 - <WorkingTimeIds>
2371 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2372 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2373 - </WorkingTimeIds>
2374 - </TDeleteTicketWorkingTimeListRequest_V1>
2375 - </DeleteTicketWorkingTimeList>
2376 - </ACMP>
2377 -</ICQL>}}}
2378 -{{/apimacro}}
2379 -
2380 -{{apimacro title="DeleteTicketWorkingTimeList Response"}}
2381 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2382 - <ACMP>
2383 - <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2384 - <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2385 - <ResultCode>0</ResultCode>
2386 - <ResultMessage>ResultMessage</ResultMessage>
2387 - </TDeleteTicketWorkingTimeListResponse_V1>
2388 - </DeleteTicketWorkingTimeList>
2389 - </ACMP>
2390 -</ICQL>}}}
2391 -{{/apimacro}}
2392 -
2393 -= SaveTicketCosts =
2394 -
2395 -Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2396 -
2397 -Beim Ändern eines Kosten-Einitrages ist nur "Id" Pflichtfeld
2398 -
2399 -UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2400 -
2401 -Amount muss größer als 0 und kleiner gleich 999999 sein.
2402 -
2403 -Category darf nicht länger als 100 Zeichen sein.
2404 -
2405 -Description darf nicht länger als 400 Zeichen sein.
2406 -
2407 -Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2408 -
2409 -{{apimacro title="SaveTicketCosts Request"}}
2410 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2411 - <ACMP>
2412 - <SaveTicketCosts ActionType="Request" version="1">
2413 - <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2414 - <TicketCost xsi:type="TTicketCost_V1">
2415 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2416 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2417 - <UnitPrice>0</UnitPrice>
2418 - <Amount>0</Amount>
2419 - <Category>Category</Category>
2420 - <Description>Description</Description>
2421 - </TicketCost>
2422 - </TSaveTicketCostsRequest_V1>
2423 - </SaveTicketCosts>
2424 - </ACMP>
2425 -</ICQL>}}}
2426 -{{/apimacro}}
2427 -
2428 -{{apimacro title="SaveTicketCosts Response"}}
2429 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2430 - <ACMP>
2431 - <SaveTicketCosts ActionType="Response" version="1">
2432 - <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2433 - <ResultCode>0</ResultCode>
2434 - <ResultMessage>ResultMessage</ResultMessage>
2435 - </TSaveTicketCostsResponse_V1>
2436 - </SaveTicketCosts>
2437 - </ACMP>
2438 -</ICQL>}}}
2439 -{{/apimacro}}
2440 -
2441 -= GetTicketCost =
2442 -
2443 -{{apimacro title="GetTicketCost Request"}}
2444 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2445 - <ACMP>
2446 - <GetTicketCost ActionType="Request" version="1">
2447 - <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2448 - <TicketCostId>TicketCostId</TicketCostId>
2449 - </TGetTicketCostRequest_V1>
2450 - </GetTicketCost>
2451 - </ACMP>
2452 -</ICQL>}}}
2453 -{{/apimacro}}
2454 -
2455 -{{apimacro title="GetTicketCost Response"}}
2456 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2457 - <ACMP>
2458 - <GetTicketCost ActionType="Response" version="1">
2459 - <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2460 - <TicketCost xsi:type="TTicketCost_V2">
2461 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2462 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2463 - <UnitPrice>0</UnitPrice>
2464 - <Amount>0</Amount>
2465 - <Category>Category</Category>
2466 - <Description>Description</Description>
2467 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2468 - <CreatedBy xsi:type="TContactInfo_V1">
2469 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2470 - <Name>Name</Name>
2471 - <FamilyName>FamilyName</FamilyName>
2472 - <FullName>FullName</FullName>
2473 - <Email>Email</Email>
2474 - <HasPhoneNumber>false</HasPhoneNumber>
2475 - <HasDeleteFlag>false</HasDeleteFlag>
2476 - <IsUser>false</IsUser>
2477 - </CreatedBy>
2478 - </TicketCost>
2479 - <ResultCode>0</ResultCode>
2480 - <ResultMessage>ResultMessage</ResultMessage>
2481 - </TGetTicketCostResponse_V1>
2482 - </GetTicketCost>
2483 - </ACMP>
2484 -</ICQL>}}}
2485 -{{/apimacro}}
2486 -
2487 -= GetTicketCostList =
2488 -
2489 -{{apimacro title="GetTicketCostList Request"}}
2490 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2491 - <ACMP>
2492 - <GetTicketCostList ActionType="Request" version="1">
2493 - <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2494 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2495 - </TGetTicketCostListRequest_V1>
2496 - </GetTicketCostList>
2497 - </ACMP>
2498 -</ICQL>}}}
2499 -{{/apimacro}}
2500 -
2501 -{{apimacro title="GetTicketCostList Response"}}
2502 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2503 - <ACMP>
2504 - <GetTicketCostList ActionType="Response" version="1">
2505 - <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2506 - <TicketCostList>
2507 - <TTicketCost_V2 xsi:type="TTicketCost_V2">
2508 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2509 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2510 - <UnitPrice>0</UnitPrice>
2511 - <Amount>0</Amount>
2512 - <Category>Category</Category>
2513 - <Description>Description</Description>
2514 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2515 - <CreatedBy xsi:type="TContactInfo_V1">
2516 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2517 - <Name>Name</Name>
2518 - <FamilyName>FamilyName</FamilyName>
2519 - <FullName>FullName</FullName>
2520 - <Email>Email</Email>
2521 - <HasPhoneNumber>false</HasPhoneNumber>
2522 - <HasDeleteFlag>false</HasDeleteFlag>
2523 - <IsUser>false</IsUser>
2524 - </CreatedBy>
2525 - </TTicketCost_V2>
2526 - <TTicketCost_V2 xsi:type="TTicketCost_V2">
2527 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2528 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2529 - <UnitPrice>0</UnitPrice>
2530 - <Amount>0</Amount>
2531 - <Category>Category</Category>
2532 - <Description>Description</Description>
2533 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2534 - <CreatedBy xsi:type="TContactInfo_V1">
2535 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2536 - <Name>Name</Name>
2537 - <FamilyName>FamilyName</FamilyName>
2538 - <FullName>FullName</FullName>
2539 - <Email>Email</Email>
2540 - <HasPhoneNumber>false</HasPhoneNumber>
2541 - <HasDeleteFlag>false</HasDeleteFlag>
2542 - <IsUser>false</IsUser>
2543 - </CreatedBy>
2544 - </TTicketCost_V2>
2545 - </TicketCostList>
2546 - <ResultCode>0</ResultCode>
2547 - <ResultMessage>ResultMessage</ResultMessage>
2548 - </TGetTicketCostListResponse_V1>
2549 - </GetTicketCostList>
2550 - </ACMP>
2551 -</ICQL>}}}
2552 -{{/apimacro}}
2553 -
2554 -= DeleteTicketCosts =
2555 -
2556 -{{apimacro title="DeleteTicketCosts Request"}}
2557 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2558 - <ACMP>
2559 - <DeleteTicketCosts ActionType="Request" version="1">
2560 - <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2561 - <TicketCostIds>
2562 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2563 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2564 - </TicketCostIds>
2565 - </TDeleteTicketCostsRequest_V1>
2566 - </DeleteTicketCosts>
2567 - </ACMP>
2568 -</ICQL>}}}
2569 -{{/apimacro}}
2570 -
2571 -{{apimacro title="DeleteTicketCosts Response"}}
2572 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2573 - <ACMP>
2574 - <DeleteTicketCosts ActionType="Response" version="1">
2575 - <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2576 - <ResultCode>0</ResultCode>
2577 - <ResultMessage>ResultMessage</ResultMessage>
2578 - </TDeleteTicketCostsResponse_V1>
2579 - </DeleteTicketCosts>
2580 - </ACMP>
2581 -</ICQL>}}}
2582 -{{/apimacro}}
2583 -
2584 -= DeleteTicketComment =
2585 -
2586 -{{apimacro title="DeleteTicketComment Request"}}
2587 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2588 - <ACMP>
2589 - <DeleteTicketComment ActionType="Request" version="1">
2590 - <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2591 - <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2592 - </TDeleteTicketCommentRequest_V1>
2593 - </DeleteTicketComment>
2594 - </ACMP>
2595 -</ICQL>}}}
2596 -{{/apimacro}}
2597 -
2598 -{{apimacro title="DeleteTicketComment Response"}}
2599 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2600 - <ACMP>
2601 - <DeleteTicketComment ActionType="Response" version="1">
2602 - <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2603 - <ResultCode>0</ResultCode>
2604 - <ResultMessage>ResultMessage</ResultMessage>
2605 - </TDeleteTicketCommentResponse_V1>
2606 - </DeleteTicketComment>
2607 - </ACMP>
2608 -</ICQL>}}}
2609 -{{/apimacro}}
2610 -
2611 -= LinkAssetsToTicket =
2612 -
2613 -{{apimacro title="LinkAssetsToTicket Request"}}
2614 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2615 - <ACMP>
2616 - <LinkAssetsToTicket ActionType="Request" version="1">
2617 - <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2618 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2619 - <AssetIds>
2620 - <string>Value 1</string>
2621 - <string>Value 2</string>
2622 - </AssetIds>
2623 - </TLinkAssetsToTicketRequest_V1>
2624 - </LinkAssetsToTicket>
2625 - </ACMP>
2626 -</ICQL>}}}
2627 -{{/apimacro}}
2628 -
2629 -{{apimacro title="LinkAssetsToTicket Response"}}
2630 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2631 - <ACMP>
2632 - <LinkAssetsToTicket ActionType="Response" version="1">
2633 - <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2634 - <FailedAssetIds>
2635 - <string>Value 1</string>
2636 - <string>Value 2</string>
2637 - </FailedAssetIds>
2638 - <ResultCode>0</ResultCode>
2639 - <ResultMessage>ResultMessage</ResultMessage>
2640 - </TLinkAssetsToTicketResponse_V1>
2641 - </LinkAssetsToTicket>
2642 - </ACMP>
2643 -</ICQL>}}}
2644 -{{/apimacro}}
2645 -
2646 -= LinkClientsToTicket =
2647 -
2648 -{{apimacro title="LinkClientsToTicket Request"}}
2649 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2650 - <ACMP>
2651 - <LinkClientsToTicket ActionType="Request" version="1">
2652 - <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2653 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2654 - <ClientIds>
2655 - <string>Value 1</string>
2656 - <string>Value 2</string>
2657 - </ClientIds>
2658 - </TLinkClientsToTicketRequest_V1>
2659 - </LinkClientsToTicket>
2660 - </ACMP>
2661 -</ICQL>}}}
2662 -{{/apimacro}}
2663 -
2664 -{{apimacro title="LinkClientsToTicket Response"}}
2665 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2666 - <ACMP>
2667 - <LinkClientsToTicket ActionType="Response" version="1">
2668 - <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2669 - <FailedClientIds>
2670 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2671 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2672 - </FailedClientIds>
2673 - <ResultCode>0</ResultCode>
2674 - <ResultMessage>ResultMessage</ResultMessage>
2675 - </TLinkClientsToTicketResponse_V1>
2676 - </LinkClientsToTicket>
2677 - </ACMP>
2678 -</ICQL>}}}
2679 -{{/apimacro}}
2680 -
2681 -= LinkTicketsToTicket =
2682 -
2683 -{{apimacro title="LinkTicketsToTicket Request"}}
2684 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2685 - <ACMP>
2686 - <LinkTicketsToTicket ActionType="Request" version="1">
2687 - <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2688 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2689 - <TicketIdsToLink>
2690 - <string>Value 1</string>
2691 - <string>Value 2</string>
2692 - </TicketIdsToLink>
2693 - </TLinkTicketsToTicketRequest_V1>
2694 - </LinkTicketsToTicket>
2695 - </ACMP>
2696 -</ICQL>}}}
2697 -{{/apimacro}}
2698 -
2699 -{{apimacro title="LinkTicketsToTicket Response"}}
2700 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2701 - <ACMP>
2702 - <LinkTicketsToTicket ActionType="Response" version="1">
2703 - <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2704 - <FailedTicketIds>
2705 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2706 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2707 - </FailedTicketIds>
2708 - <ResultCode>0</ResultCode>
2709 - <ResultMessage>ResultMessage</ResultMessage>
2710 - </TLinkTicketsToTicketResponse_V1>
2711 - </LinkTicketsToTicket>
2712 - </ACMP>
2713 -</ICQL>}}}
2714 -{{/apimacro}}
2715 -
2716 -= GetEmailMonitorList =
2717 -
2718 -{{apimacro title="GetEmailMonitorList Request"}}
2719 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2720 - <ACMP>
2721 - <GetEmailMonitorList ActionType="Request" version="1">
2722 - <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2723 - <!
2724 - The following values can be filtered:
2725 - - Subject
2726 - - Recipient
2727 - - CC
2728 - - BCC
2729 - - ErrorMessage
2730 - >
2731 - <FilterText>FilterText</FilterText>
2732 - </TGetEmailMonitorListRequest_V1>
2733 - </GetEmailMonitorList>
2734 - </ACMP>
2735 -</ICQL>}}}
2736 -{{/apimacro}}
2737 -
2738 -{{apimacro title="GetEmailMonitorList Response"}}
2739 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2740 - <ACMP>
2741 - <GetEmailMonitorList ActionType="Response" version="1">
2742 - <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2743 - <EmailList>
2744 - <TEmail_V1 xsi:type="TEmail_V1">
2745 - <ID>ID</ID>
2746 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2747 - <Category>Category</Category>
2748 - <Subject>Subject</Subject>
2749 - <Recipient>Recipient</Recipient>
2750 - <CC>CC</CC>
2751 - <BCC>BCC</BCC>
2752 - <ErrorCode>0</ErrorCode>
2753 - <ErrorMessage>ErrorMessage</ErrorMessage>
2754 - <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2755 - <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2756 - <Size>0</Size>
2757 - </TEmail_V1>
2758 - <TEmail_V1 xsi:type="TEmail_V1">
2759 - <ID>ID</ID>
2760 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2761 - <Category>Category</Category>
2762 - <Subject>Subject</Subject>
2763 - <Recipient>Recipient</Recipient>
2764 - <CC>CC</CC>
2765 - <BCC>BCC</BCC>
2766 - <ErrorCode>0</ErrorCode>
2767 - <ErrorMessage>ErrorMessage</ErrorMessage>
2768 - <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2769 - <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2770 - <Size>0</Size>
2771 - </TEmail_V1>
2772 - </EmailList>
2773 - <ResultCode>0</ResultCode>
2774 - <ResultMessage>ResultMessage</ResultMessage>
2775 - </TGetEmailMonitorListResponse_V1>
2776 - </GetEmailMonitorList>
2777 - </ACMP>
2778 -</ICQL>}}}
2779 -{{/apimacro}}
2780 -
2781 -= DeleteEmailMonitorList =
2782 -
2783 -{{apimacro title="DeleteEmailMonitorList Request"}}
2784 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2785 - <ACMP>
2786 - <DeleteEmailMonitorList ActionType="Request" version="1">
2787 - <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2788 - <EmailIDList>
2789 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2790 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2791 - </EmailIDList>
2792 - </TDeleteEmailMonitorListRequest_V1>
2793 - </DeleteEmailMonitorList>
2794 - </ACMP>
2795 -</ICQL>}}}
2796 -{{/apimacro}}
2797 -
2798 -{{apimacro title="DeleteEmailMonitorList Response"}}
2799 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2800 - <ACMP>
2801 - <DeleteEmailMonitorList ActionType="Response" version="1">
2802 - <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2803 - <ResultCode>0</ResultCode>
2804 - <ResultMessage>ResultMessage</ResultMessage>
2805 - </TDeleteEmailMonitorListResponse_V1>
2806 - </DeleteEmailMonitorList>
2807 - </ACMP>
2808 -</ICQL>}}}
2809 -{{/apimacro}}
2810 -
2811 -= GetTicketTemplateList =
2812 -
2813 -{{apimacro title="GetTicketTemplateList Request"}}
2814 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2815 - <ACMP>
2816 - <GetTicketTemplateList ActionType="Request" version="1">
2817 - <TGetTicketTemplateListRequest_V1/>
2818 - </GetTicketTemplateList>
2819 - </ACMP>
2820 -</ICQL>}}}
2821 -{{/apimacro}}
2822 -
2823 -{{apimacro title="GetTicketTemplateList Response"}}
2824 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2825 - <ACMP>
2826 - <GetTicketTemplateList ActionType="Response" version="1">
2827 - <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2828 - <TemplateList>
2829 - <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2830 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2831 - <Name>Name</Name>
2832 - <IsHotTopic>false</IsHotTopic>
2833 - </TTicketTemplateInfo_V1>
2834 - <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2835 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2836 - <Name>Name</Name>
2837 - <IsHotTopic>false</IsHotTopic>
2838 - </TTicketTemplateInfo_V1>
2839 - </TemplateList>
2840 - <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2841 - <ResultCode>0</ResultCode>
2842 - <ResultMessage>ResultMessage</ResultMessage>
2843 - </TGetTicketTemplateListResponse_V1>
2844 - </GetTicketTemplateList>
2845 - </ACMP>
2846 -</ICQL>}}}
2847 -{{/apimacro}}
2848 -
2849 -= DeleteTicketAttachments =
2850 -
2851 -{{apimacro title="DeleteTicketAttachments Request"}}
2852 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2853 - <ACMP>
2854 - <DeleteTicketAttachments ActionType="Request" version="1">
2855 - <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2856 - <AttachmentIds>
2857 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2858 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2859 - </AttachmentIds>
2860 - </TDeleteTicketAttachmentsRequest_V1>
2861 - </DeleteTicketAttachments>
2862 - </ACMP>
2863 -</ICQL>}}}
2864 -{{/apimacro}}
2865 -
2866 -{{apimacro title="DeleteTicketAttachments Response"}}
2867 -{{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2868 - <ACMP>
2869 - <DeleteTicketAttachments ActionType="Response" version="1">
2870 - <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2871 - <ResultCode>0</ResultCode>
2872 - <ResultMessage>ResultMessage</ResultMessage>
2873 - </TDeleteTicketAttachmentsResponse_V1>
2874 - </DeleteTicketAttachments>
2875 - </ACMP>
2876 -</ICQL>}}}
2877 -{{/apimacro}}
2878 -
2879 2879  
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