Änderungen von Dokument Helpdesk

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• Seiteneigenschaften (1 geändert, 0 hinzugefügt, 0 gelöscht)

Details

Seiteneigenschaften

Inhalt

...	...	@@ -1,0 +1,504 @@
	1	+{{aagon.floatingbox/}}
	2	+
	3	+=== Save Ticket ===
	4	+
	5	+Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
	6	+
	7	+{{apimacro title="SaveTicket Request"}}
	8	+<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	9	+ <ACMP>
	10	+ <SaveTicket ActionType="Request" version="1">
	11	+ <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	12	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	13	+ <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
	14	+ <Title>Title</Title>
	15	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	16	+ <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
	17	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	18	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	19	+ <PriorityId>0</PriorityId>
	20	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	21	+ <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
	22	+ <Keywords>Keywords</Keywords>
	23	+ <CustomFieldValues>
	24	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	25	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	26	+ <Value>Value</Value>
	27	+ </TCustomFieldValue_V1>
	28	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	29	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	30	+ <Value>Value</Value>
	31	+ </TCustomFieldValue_V1>
	32	+ </CustomFieldValues>
	33	+ </TSaveTicketRequest_V1>
	34	+ </SaveTicket>
	35	+ </ACMP>
	36	+</ICQL>
	37	+{{/apimacro}}
	38	+
	39	+
	40	+Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
	41	+
	42	+|<HtmlDescription> Hello &lt;br /&gt; World23 </HtmlDescription>
	43	+
	44	+{{apimacro title="SaveTicket Response"}}
	45	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
	46	+ <ACMP>
	47	+ <SaveTicket ActionType="Response" version="1">
	48	+ <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	49	+ <ResultCode>0</ResultCode>
	50	+ <ResultMessage>ResultMessage</ResultMessage>
	51	+ </TSaveTicketResponse_V1>
	52	+ </SaveTicket>
	53	+ </ACMP>
	54	+</ICQL>
	55	+{{/apimacro}}
	56	+
	57	+{{apimacro title="SaveTicket Request V2"}}
	58	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
	59	+ <ACMP>
	60	+ <SaveTicket ActionType="Request" version="2">
	61	+ <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	62	+ <Ticket xsi:type="TTicket_V1">
	63	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	64	+ <IntTicketId>0</IntTicketId>
	65	+ <Requester xsi:type="TContactInfo_V1">
	66	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	67	+ </Requester>
	68	+ <Title>Title</Title>
	69	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	70	+ <Assignee xsi:type="TContactInfo_V1">
	71	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	72	+ </Assignee>
	73	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	74	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	75	+ <PriorityId>0</PriorityId>
	76	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	77	+ <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
	78	+ <Keywords>Keywords</Keywords>
	79	+ <CustomFieldValues>
	80	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	81	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	82	+ <Value>Value</Value>
	83	+ </TCustomFieldValue_V1>
	84	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	85	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	86	+ <Value>Value</Value>
	87	+ </TCustomFieldValue_V1>
	88	+ </CustomFieldValues>
	89	+ </Ticket>
	90	+ </TSaveTicketRequest_V2>
	91	+ </SaveTicket>
	92	+ </ACMP>
	93	+</ICQL>
	94	+{{/apimacro}}
	95	+
	96	+{{apimacro title="SaveTicket Response V2"}}
	97	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
	98	+ <ACMP>
	99	+ <SaveTicket ActionType="Response" version="2">
	100	+ <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	101	+ <ResultCode>0</ResultCode>
	102	+ <ResultMessage>ResultMessage</ResultMessage>
	103	+ </TSaveTicketResponse_V2>
	104	+ </SaveTicket>
	105	+ </ACMP>
	106	+</ICQL>
	107	+{{/apimacro}}
	108	+
	109	+Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
	110	+{{apimacro title="SaveTicket Response V3"}}<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	111	+ <ACMP>
	112	+ <SaveTicket ActionType="Response" version="3">
	113	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	114	+ <ResultCode>0</ResultCode>
	115	+ <ResultMessage>ResultMessage</ResultMessage>
	116	+ </TSaveTicketResponse_V3>
	117	+ </SaveTicket>
	118	+ </ACMP>
	119	+</ICQL>{{/apimacro}}
	120	+
	121	+(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
	122	+(((
	123	+(% class="showhide-header-flex" %)
	124	+(((
	125	+(% class="showhide-title" %)
	126	+(((
	127	+SaveTicket Response V3
	128	+)))
	129	+
	130	+(% class="showhide-arrow" %)
	131	+(((
	132	+▶
	133	+)))
	134	+)))
	135	+)))
	136	+
	137	+(% class="showhidecontent" style="display: none;" %)
	138	+(((
	139	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	140	+ <ACMP>
	141	+ <SaveTicket ActionType="Response" version="3">
	142	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	143	+ <ResultCode>0</ResultCode>
	144	+ <ResultMessage>ResultMessage</ResultMessage>
	145	+ </TSaveTicketResponse_V3>
	146	+ </SaveTicket>
	147	+ </ACMP>
	148	+</ICQL>
	149	+)))
	150	+
	151	+
	152	+(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
	153	+(((
	154	+(% class="showhide-header-flex" %)
	155	+(((
	156	+(% class="showhide-title" %)
	157	+(((
	158	+SaveTicket Response V3
	159	+)))
	160	+
	161	+(% class="showhide-arrow" %)
	162	+(((
	163	+▶
	164	+)))
	165	+)))
	166	+)))
	167	+
	168	+(% class="showhidecontent" style="display: none;" %)
	169	+(((
	170	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	171	+ <ACMP>
	172	+ <SaveTicket ActionType="Response" version="3">
	173	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	174	+ <ResultCode>0</ResultCode>
	175	+ <ResultMessage>ResultMessage</ResultMessage>
	176	+ </TSaveTicketResponse_V3>
	177	+ </SaveTicket>
	178	+ </ACMP>
	179	+</ICQL>
	180	+)))
	181	+
	182	+(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
	183	+(((
	184	+(% class="showhide-header-flex" %)
	185	+(((
	186	+(% class="showhide-title" %)
	187	+(((
	188	+SaveTicket Response V3
	189	+)))
	190	+
	191	+(% class="showhide-arrow" %)
	192	+(((
	193	+▶
	194	+)))
	195	+)))
	196	+)))
	197	+
	198	+(% class="showhidecontent" style="display: none;" %)
	199	+(((
	200	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	201	+ <ACMP>
	202	+ <SaveTicket ActionType="Response" version="3">
	203	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	204	+ <ResultCode>0</ResultCode>
	205	+ <ResultMessage>ResultMessage</ResultMessage>
	206	+ </TSaveTicketResponse_V3>
	207	+ </SaveTicket>
	208	+ </ACMP>
	209	+</ICQL>
	210	+)))
	211	+
	212	+(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
	213	+(((
	214	+(% class="showhide-header-flex" %)
	215	+(((
	216	+(% class="showhide-title" %)
	217	+(((
	218	+SaveTicket Response V3
	219	+)))
	220	+
	221	+(% class="showhide-arrow" %)
	222	+(((
	223	+▶
	224	+)))
	225	+)))
	226	+)))
	227	+
	228	+(% class="showhidecontent" style="display: none;" %)
	229	+(((
	230	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	231	+ <ACMP>
	232	+ <SaveTicket ActionType="Response" version="3">
	233	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	234	+ <ResultCode>0</ResultCode>
	235	+ <ResultMessage>ResultMessage</ResultMessage>
	236	+ </TSaveTicketResponse_V3>
	237	+ </SaveTicket>
	238	+ </ACMP>
	239	+</ICQL>
	240	+)))
	241	+
	242	+(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
	243	+(((
	244	+(% class="showhide-header-flex" %)
	245	+(((
	246	+(% class="showhide-title" %)
	247	+(((
	248	+SaveTicket Response V3
	249	+)))
	250	+
	251	+(% class="showhide-arrow" %)
	252	+(((
	253	+▶
	254	+)))
	255	+)))
	256	+)))
	257	+
	258	+(% class="showhidecontent" style="display: none;" %)
	259	+(((
	260	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	261	+ <ACMP>
	262	+ <SaveTicket ActionType="Response" version="3">
	263	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	264	+ <ResultCode>0</ResultCode>
	265	+ <ResultMessage>ResultMessage</ResultMessage>
	266	+ </TSaveTicketResponse_V3>
	267	+ </SaveTicket>
	268	+ </ACMP>
	269	+</ICQL>
	270	+)))
	271	+
	272	+(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
	273	+(((
	274	+(% class="showhide-header-flex" %)
	275	+(((
	276	+(% class="showhide-title" %)
	277	+(((
	278	+SaveTicket Response V3
	279	+)))
	280	+
	281	+(% class="showhide-arrow" %)
	282	+(((
	283	+▶
	284	+)))
	285	+)))
	286	+)))
	287	+
	288	+(% class="showhidecontent" style="display: none;" %)
	289	+(((
	290	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	291	+ <ACMP>
	292	+ <SaveTicket ActionType="Response" version="3">
	293	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	294	+ <ResultCode>0</ResultCode>
	295	+ <ResultMessage>ResultMessage</ResultMessage>
	296	+ </TSaveTicketResponse_V3>
	297	+ </SaveTicket>
	298	+ </ACMP>
	299	+</ICQL>
	300	+)))
	301	+
	302	+(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
	303	+(((
	304	+(% class="showhide-header-flex" %)
	305	+(((
	306	+(% class="showhide-title" %)
	307	+(((
	308	+SaveTicket Response V3
	309	+)))
	310	+
	311	+(% class="showhide-arrow" %)
	312	+(((
	313	+▶
	314	+)))
	315	+)))
	316	+)))
	317	+
	318	+(% class="showhidecontent" style="display: none;" %)
	319	+(((
	320	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
	321	+ <ACMP>
	322	+ <SaveTicket ActionType="Response" version="3">
	323	+ <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	324	+ <ResultCode>0</ResultCode>
	325	+ <ResultMessage>ResultMessage</ResultMessage>
	326	+ </TSaveTicketResponse_V3>
	327	+ </SaveTicket>
	328	+ </ACMP>
	329	+</ICQL>
	330	+)))
	331	+
	332	+{{apimacro title="SaveTicket Request V4"}}
	333	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
	334	+ <ACMP>
	335	+ <SaveTicket ActionType="Request" version="4">
	336	+ <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	337	+ <Ticket xsi:type="TTicket_V4">
	338	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	339	+ <Requester xsi:type="TContactInfo_V1">
	340	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	341	+ </Requester>
	342	+ <Title>Title</Title>
	343	+ <HtmlDescription>HtmlDescription</HtmlDescription>
	344	+ <Assignee xsi:type="TAssigneeInfo_V1">
	345	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	346	+ <AssigneeIsGroup>false</AssigneeIsGroup>
	347	+ </Assignee>
	348	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	349	+ <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
	350	+ <PriorityId>0</PriorityId>
	351	+ <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
	352	+ <ResolutionId>ResolutionId</ResolutionId>
	353	+ <Keywords>Keywords</Keywords>
	354	+ <CustomFieldValues>
	355	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	356	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	357	+ <Value>Value</Value>
	358	+ </TCustomFieldValue_V1>
	359	+ <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
	360	+ <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
	361	+ <Value>Value</Value>
	362	+ </TCustomFieldValue_V1>
	363	+ </CustomFieldValues>
	364	+ <Escalation xsi:type="TTicketEscalation_V1">
	365	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	366	+ </Escalation>
	367	+ <ScheduledForResubmission>false</ScheduledForResubmission>
	368	+ <Resubmission xsi:type="TTicketResubmission_V1">
	369	+ <Subject>Subject</Subject>
	370	+ <Content>Content</Content>
	371	+ <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
	372	+ <Due>Pending</Due>
	373	+ </Resubmission>
	374	+ <PlainDescription>PlainDescription</PlainDescription>
	375	+ <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
	376	+ </Ticket>
	377	+ </TSaveTicketRequest_V4>
	378	+ </SaveTicket>
	379	+ </ACMP>
	380	+</ICQL>
	381	+{{/apimacro}}
	382	+
	383	+Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
	384	+
	385	+Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
	386	+
	387	+{{apimacro title="SaveTicket Response V4"}}
	388	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
	389	+ <ACMP>
	390	+ <SaveTicket ActionType="Response" version="4">
	391	+ <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	392	+ <ResultCode>0</ResultCode>
	393	+ <ResultMessage>ResultMessage</ResultMessage>
	394	+ </TSaveTicketResponse_V4>
	395	+ </SaveTicket>
	396	+ </ACMP>
	397	+</ICQL>
	398	+{{/apimacro}}
	399	+
	400	+= CloseTicket =
	401	+
	402	+Pflichtfelder:
	403	+
	404	+**TicketId, Assignee**
	405	+
	406	+
	407	+Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
	408	+
	409	+**ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
	410	+
	411	+**Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
	412	+
	413	+**WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
	414	+
	415	+{{apimacro title="CloseTicket Request"}}
	416	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
	417	+ <ACMP>
	418	+ <CloseTicket ActionType="Request" version="1">
	419	+ <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	420	+ <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	421	+ <Comment xsi:type="TTicketComment_V3">
	422	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	423	+ <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	424	+ <IsPlainText>false</IsPlainText>
	425	+ <CommentText>CommentText</CommentText>
	426	+ <IsPublic>false</IsPublic>
	427	+ <PublicRecipient>PublicRecipient</PublicRecipient>
	428	+ <PublicCC>PublicCC</PublicCC>
	429	+ <PublicBCC>PublicBCC</PublicBCC>
	430	+ <IsVisibleForWeb>true</IsVisibleForWeb>
	431	+ </Comment>
	432	+ <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
	433	+ <Assignee xsi:type="TAssigneeInfo_V1">
	434	+ <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
	435	+ <Name>Name</Name>
	436	+ <AssigneeIsGroup>false</AssigneeIsGroup>
	437	+ <Roles/>
	438	+ </Assignee>
	439	+ <ResolutionId>ResolutionId</ResolutionId>
	440	+ <CloseLinkedTicketIds>
	441	+ <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
	442	+ <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
	443	+ </CloseLinkedTicketIds>
	444	+ <WorkingTime xsi:type="TTicketWorkingTime_V1">
	445	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	446	+ <StartDate>1899-12-30T00:00:00.000Z</StartDate>
	447	+ <EndDate>1899-12-30T00:00:00.000Z</EndDate>
	448	+ <Description>Description</Description>
	449	+ <Executor xsi:type="TContactInfo_V1">
	450	+ <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
	451	+ </Executor>
	452	+ </WorkingTime>
	453	+ </TCloseTicketRequest_V1>
	454	+ </CloseTicket>
	455	+ </ACMP>
	456	+</ICQL>
	457	+{{/apimacro}}
	458	+
	459	+{{apimacro title="CloseTicket Response"}}
	460	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
	461	+ <ACMP>
	462	+ <CloseTicket ActionType="Response" version="1">
	463	+ <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	464	+ <ResultCode>0</ResultCode>
	465	+ <ResultMessage>ResultMessage</ResultMessage>
	466	+ </TCloseTicketResponse_V1>
	467	+ </CloseTicket>
	468	+ </ACMP>
	469	+</ICQL>
	470	+{{/apimacro}}
	471	+
	472	+= ReopenTicket =
	473	+
	474	+{{apimacro title="ReopenTicket Request"}}
	475	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
	476	+ <ACMP>
	477	+ <ReopenTicket ActionType="Request" version="1">
	478	+ <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	479	+ <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
	480	+ </TReopenTicketRequest_V1>
	481	+ </ReopenTicket>
	482	+ </ACMP>
	483	+</ICQL>
	484	+{{/apimacro}}
	485	+
	486	+{{apimacro title="ReopenTicket Response"}}
	487	+<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
	488	+ <ACMP>
	489	+ <ReopenTicket ActionType="Response" version="1">
	490	+ <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
	491	+ <ResultCode>0</ResultCode>
	492	+ <ResultMessage>ResultMessage</ResultMessage>
	493	+ </TReopenTicketResponse_V1>
	494	+ </ReopenTicket>
	495	+ </ACMP>
	496	+</ICQL>
	497	+{{/apimacro}}
	498	+
	499	+
	500	+
	501	+
	502	+
	503	+
	504	+