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Version 9.1 von Steffi F am 2025/06/13 12:43
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1 {{aagon.floatingbox/}}
2
3 {{{Save Ticket
4
5 Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.}}}
6
7 {{apimacro title="SaveTicket Request"}}
8 {{{<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
9 <ACMP>
10 <SaveTicket ActionType="Request" version="1">
11 <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
12 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 <Title>Title</Title>
15 <HtmlDescription>HtmlDescription</HtmlDescription>
16 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
17 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
18 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
19 <PriorityId>0</PriorityId>
20 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
21 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
22 <Keywords>Keywords</Keywords>
23 <CustomFieldValues>
24 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
25 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
26 <Value>Value</Value>
27 </TCustomFieldValue_V1>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 </CustomFieldValues>
33 </TSaveTicketRequest_V1>
34 </SaveTicket>
35 </ACMP>
36 </ICQL>}}}
37 {{/apimacro}}
38
39 {{{
40
41 Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:}}}
42
43 {{apimacro title="DeleteTicketAttachments Response"}}
44 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
45 <ACMP>
46 <DeleteTicketAttachments ActionType="Response" version="1">
47 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
48 <ResultCode>0</ResultCode>
49 <ResultMessage>ResultMessage</ResultMessage>
50 </TDeleteTicketAttachmentsResponse_V1>
51 </DeleteTicketAttachments>
52 </ACMP>
53 </ICQL>}}}
54 {{/apimacro}}
55
56 |(((
57 {{{<HtmlDescription>
58
59 Hello
60
61 &lt;br /&gt;
62
63 World23
64
65 </HtmlDescription>
66 }}}
67 )))|
68
69 {{apimacro title="SaveTicket Response"}}
70 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
71 <ACMP>
72 <SaveTicket ActionType="Response" version="1">
73 <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
74 <ResultCode>0</ResultCode>
75 <ResultMessage>ResultMessage</ResultMessage>
76 </TSaveTicketResponse_V1>
77 </SaveTicket>
78 </ACMP>
79 </ICQL>}}}
80 {{/apimacro}}
81
82 {{apimacro title="SaveTicket Request V2"}}
83 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
84 <ACMP>
85 <SaveTicket ActionType="Request" version="2">
86 <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
87 <Ticket xsi:type="TTicket_V1">
88 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
89 <IntTicketId>0</IntTicketId>
90 <Requester xsi:type="TContactInfo_V1">
91 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
92 </Requester>
93 <Title>Title</Title>
94 <HtmlDescription>HtmlDescription</HtmlDescription>
95 <Assignee xsi:type="TContactInfo_V1">
96 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
97 </Assignee>
98 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
99 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
100 <PriorityId>0</PriorityId>
101 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
102 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
103 <Keywords>Keywords</Keywords>
104 <CustomFieldValues>
105 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
106 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
107 <Value>Value</Value>
108 </TCustomFieldValue_V1>
109 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
110 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
111 <Value>Value</Value>
112 </TCustomFieldValue_V1>
113 </CustomFieldValues>
114 </Ticket>
115 </TSaveTicketRequest_V2>
116 </SaveTicket>
117 </ACMP>
118 </ICQL>}}}
119 {{/apimacro}}
120
121 {{apimacro title="SaveTicket Response V2"}}
122 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
123 <ACMP>
124 <SaveTicket ActionType="Response" version="2">
125 <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
126 <ResultCode>0</ResultCode>
127 <ResultMessage>ResultMessage</ResultMessage>
128 </TSaveTicketResponse_V2>
129 </SaveTicket>
130 </ACMP>
131 </ICQL>}}}
132 {{/apimacro}}
133
134 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
135
136 {{apimacro title="SaveTicket Response V3"}}
137 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
138 <ACMP>
139 <SaveTicket ActionType="Response" version="3">
140 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
141 <ResultCode>0</ResultCode>
142 <ResultMessage>ResultMessage</ResultMessage>
143 </TSaveTicketResponse_V3>
144 </SaveTicket>
145 </ACMP>
146 </ICQL>}}}
147 {{/apimacro}}
148
149 {{apimacro title="SaveTicket Request V4"}}
150 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
151 <ACMP>
152 <SaveTicket ActionType="Request" version="4">
153 <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
154 <Ticket xsi:type="TTicket_V4">
155 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
156 <Requester xsi:type="TContactInfo_V1">
157 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
158 </Requester>
159 <Title>Title</Title>
160 <HtmlDescription>HtmlDescription</HtmlDescription>
161 <Assignee xsi:type="TAssigneeInfo_V1">
162 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
163 <AssigneeIsGroup>false</AssigneeIsGroup>
164 </Assignee>
165 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
166 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
167 <PriorityId>0</PriorityId>
168 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
169 <ResolutionId>ResolutionId</ResolutionId>
170 <Keywords>Keywords</Keywords>
171 <CustomFieldValues>
172 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
173 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
174 <Value>Value</Value>
175 </TCustomFieldValue_V1>
176 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
177 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
178 <Value>Value</Value>
179 </TCustomFieldValue_V1>
180 </CustomFieldValues>
181 <Escalation xsi:type="TTicketEscalation_V1">
182 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
183 </Escalation>
184 <ScheduledForResubmission>false</ScheduledForResubmission>
185 <Resubmission xsi:type="TTicketResubmission_V1">
186 <Subject>Subject</Subject>
187 <Content>Content</Content>
188 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
189 <Due>Pending</Due>
190 </Resubmission>
191 <PlainDescription>PlainDescription</PlainDescription>
192 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
193 </Ticket>
194 </TSaveTicketRequest_V4>
195 </SaveTicket>
196 </ACMP>
197 </ICQL>}}}
198 {{/apimacro}}
199
200 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
201
202 Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
203
204 {{apimacro title="SaveTicket Response V4"}}
205 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
206 <ACMP>
207 <SaveTicket ActionType="Response" version="4">
208 <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
209 <ResultCode>0</ResultCode>
210 <ResultMessage>ResultMessage</ResultMessage>
211 </TSaveTicketResponse_V4>
212 </SaveTicket>
213 </ACMP>
214 </ICQL>}}}
215 {{/apimacro}}
216
217 = CloseTicket =
218
219 Pflichtfelder:
220
221 **TicketId, Assignee**
222
223
224 Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
225
226 **ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
227
228 **Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
229
230 **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
231
232 {{apimacro title="CloseTicket Request"}}
233 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
234 <ACMP>
235 <CloseTicket ActionType="Request" version="1">
236 <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
237 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
238 <Comment xsi:type="TTicketComment_V3">
239 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
240 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
241 <IsPlainText>false</IsPlainText>
242 <CommentText>CommentText</CommentText>
243 <IsPublic>false</IsPublic>
244 <PublicRecipient>PublicRecipient</PublicRecipient>
245 <PublicCC>PublicCC</PublicCC>
246 <PublicBCC>PublicBCC</PublicBCC>
247 <IsVisibleForWeb>true</IsVisibleForWeb>
248 </Comment>
249 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
250 <Assignee xsi:type="TAssigneeInfo_V1">
251 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
252 <Name>Name</Name>
253 <AssigneeIsGroup>false</AssigneeIsGroup>
254 <Roles/>
255 </Assignee>
256 <ResolutionId>ResolutionId</ResolutionId>
257 <CloseLinkedTicketIds>
258 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
259 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
260 </CloseLinkedTicketIds>
261 <WorkingTime xsi:type="TTicketWorkingTime_V1">
262 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
263 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
264 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
265 <Description>Description</Description>
266 <Executor xsi:type="TContactInfo_V1">
267 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
268 </Executor>
269 </WorkingTime>
270 </TCloseTicketRequest_V1>
271 </CloseTicket>
272 </ACMP>
273 </ICQL>}}}
274 {{/apimacro}}
275
276 {{apimacro title="CloseTicket Response"}}
277 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
278 <ACMP>
279 <CloseTicket ActionType="Response" version="1">
280 <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
281 <ResultCode>0</ResultCode>
282 <ResultMessage>ResultMessage</ResultMessage>
283 </TCloseTicketResponse_V1>
284 </CloseTicket>
285 </ACMP>
286 </ICQL>}}}
287 {{/apimacro}}
288
289 = ReopenTicket =
290
291 {{apimacro title="ReopenTicket Request"}}
292 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
293 <ACMP>
294 <ReopenTicket ActionType="Request" version="1">
295 <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
296 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
297 </TReopenTicketRequest_V1>
298 </ReopenTicket>
299 </ACMP>
300 </ICQL>}}}
301 {{/apimacro}}
302
303 {{apimacro title="ReopenTicket Response"}}
304 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
305 <ACMP>
306 <ReopenTicket ActionType="Response" version="1">
307 <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
308 <ResultCode>0</ResultCode>
309 <ResultMessage>ResultMessage</ResultMessage>
310 </TReopenTicketResponse_V1>
311 </ReopenTicket>
312 </ACMP>
313 </ICQL>}}}
314 {{/apimacro}}
315
316 = MergeTickets =
317
318 {{apimacro title="MergeTickets Request"}}
319 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
320 <ACMP>
321 <MergeTickets ActionType="Request" version="1">
322 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
323 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
324 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
325 </TMergeTicketsRequest_V1>
326 </MergeTickets>
327 </ACMP>
328 </ICQL>}}}
329 {{/apimacro}}
330
331 {{apimacro title="MergeTickets Response"}}
332 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
333 <ACMP>
334 <MergeTickets ActionType="Response" version="1">
335 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
336 <ResultCode>0</ResultCode>
337 <ResultMessage>ResultMessage</ResultMessage>
338 </TMergeTicketsResponse_V1>
339 </MergeTickets>
340 </ACMP>
341 </ICQL>}}}
342 {{/apimacro}}
343
344 = GetTicket =
345
346 {{apimacro title="GetTicket Request"}}
347 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
348 <ACMP>
349 <GetTicket ActionType="Request" version="1">
350 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
351 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
352 </TGetTicketRequest_V1>
353 </GetTicket>
354 </ACMP>
355 </ICQL>}}}
356 {{/apimacro}}
357
358 {{apimacro title="GetTicket Response"}}
359 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
360 <ACMP>
361 <GetTicket ActionType="Response" version="1">
362 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
363 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
364 <IntTicketId>0</IntTicketId>
365 <Requester/>
366 <Title>Title</Title>
367 <HtmlDescription>HtmlDescription</HtmlDescription>
368 <Assignee/>
369 <Creator/>
370 <CreatorType>tcACMPUser</CreatorType>
371 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
372 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
373 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
374 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
375 <PriorityId>0</PriorityId>
376 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
377 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
378 <Keywords>Keywords</Keywords>
379 <CustomFieldValues>
380 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
381 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
382 <Value>Value</Value>
383 </TCustomFieldValue_V1>
384 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
385 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
386 <Value>Value</Value>
387 </TCustomFieldValue_V1>
388 </CustomFieldValues>
389 <ResultCode>0</ResultCode>
390 <ResultMessage>ResultMessage</ResultMessage>
391 </TGetTicketResponse_V1>
392 </GetTicket>
393 </ACMP>
394 </ICQL>}}}
395 {{/apimacro}}
396
397 {{apimacro title="GetTicket Request V2"}}
398 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
399 <ACMP>
400 <GetTicket ActionType="Request" version="2">
401 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
402 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
403 </TGetTicketRequest_V2>
404 </GetTicket>
405 </ACMP>
406 </ICQL>}}}
407 {{/apimacro}}
408
409 {{apimacro title="GetTicket Response V2"}}
410 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
411 <ACMP>
412 <GetTicket ActionType="Response" version="2">
413 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
414 <Ticket xsi:type="TTicket_V1">
415 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
416 <IntTicketId>0</IntTicketId>
417 <Requester xsi:type="TContactInfo_V1">
418 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
419 <Name>Name</Name>
420 <FamilyName>FamilyName</FamilyName>
421 <FullName>FullName</FullName>
422 <Email>Email</Email>
423 <HasPhoneNumber>false</HasPhoneNumber>
424 <HasDeleteFlag>false</HasDeleteFlag>
425 <IsUser>false</IsUser>
426 </Requester>
427 <Title>Title</Title>
428 <HtmlDescription>HtmlDescription</HtmlDescription>
429 <Assignee xsi:type="TContactInfo_V1">
430 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
431 <Name>Name</Name>
432 <FamilyName>FamilyName</FamilyName>
433 <FullName>FullName</FullName>
434 <Email>Email</Email>
435 <HasPhoneNumber>false</HasPhoneNumber>
436 <HasDeleteFlag>false</HasDeleteFlag>
437 <IsUser>false</IsUser>
438 </Assignee>
439 <Creator xsi:type="TContactInfo_V1">
440 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
441 <Name>Name</Name>
442 <FamilyName>FamilyName</FamilyName>
443 <FullName>FullName</FullName>
444 <Email>Email</Email>
445 <HasPhoneNumber>false</HasPhoneNumber>
446 <HasDeleteFlag>false</HasDeleteFlag>
447 <IsUser>false</IsUser>
448 </Creator>
449 <CreatorType>tcACMPUser</CreatorType>
450 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
451 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
452 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
453 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
454 <PriorityId>0</PriorityId>
455 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
456 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
457 <Keywords>Keywords</Keywords>
458 <CustomFieldValues>
459 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
460 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
461 <Value>Value</Value>
462 </TCustomFieldValue_V1>
463 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
464 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
465 <Value>Value</Value>
466 </TCustomFieldValue_V1>
467 </CustomFieldValues>
468 <Escalation xsi:type="TTicketEscalation_V1">
469 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
470 <Name>Name</Name>
471 <Level>0</Level>
472 </Escalation>
473 <ScheduledForResubmission>false</ScheduledForResubmission>
474 <Resubmission xsi:type="TTicketResubmission_V1">
475 <Subject>Subject</Subject>
476 <Content>Content</Content>
477 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
478 <Due>Pending</Due>
479 </Resubmission>
480 </Ticket>
481 <ResultCode>0</ResultCode>
482 <ResultMessage>ResultMessage</ResultMessage>
483 </TGetTicketResponse_V2>
484 </GetTicket>
485 </ACMP>
486 </ICQL>}}}
487 {{/apimacro}}
488
489 {{apimacro title="GetTicket Request V3"}}
490 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
491 <ACMP>
492 <GetTicket ActionType="Request" version="3">
493 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
494 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
495 </TGetTicketRequest_V3>
496 </GetTicket>
497 </ACMP>
498 </ICQL>}}}
499 {{/apimacro}}
500
501 {{apimacro title="GetTicket Response V3"}}
502 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
503 <ACMP>
504 <GetTicket ActionType="Response" version="3">
505 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
506 <Ticket xsi:type="TTicket_V2">
507 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
508 <IntTicketId>0</IntTicketId>
509 <Requester xsi:type="TContactInfo_V1">
510 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
511 <Name>Name</Name>
512 <FamilyName>FamilyName</FamilyName>
513 <FullName>FullName</FullName>
514 <Email>Email</Email>
515 <HasPhoneNumber>false</HasPhoneNumber>
516 <HasDeleteFlag>false</HasDeleteFlag>
517 <IsUser>false</IsUser>
518 </Requester>
519 <Title>Title</Title>
520 <HtmlDescription>HtmlDescription</HtmlDescription>
521 <Assignee xsi:type="TAssigneeInfo_V1">
522 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
523 <Name>Name</Name>
524 <AssigneeIsGroup>false</AssigneeIsGroup>
525 <Roles/>
526 </Assignee>
527 <Creator xsi:type="TContactInfo_V1">
528 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
529 <Name>Name</Name>
530 <FamilyName>FamilyName</FamilyName>
531 <FullName>FullName</FullName>
532 <Email>Email</Email>
533 <HasPhoneNumber>false</HasPhoneNumber>
534 <HasDeleteFlag>false</HasDeleteFlag>
535 <IsUser>false</IsUser>
536 </Creator>
537 <CreatorType>tcACMPUser</CreatorType>
538 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
539 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
540 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
541 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
542 <PriorityId>0</PriorityId>
543 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
544 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
545 <Keywords>Keywords</Keywords>
546 <CustomFieldValues>
547 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
548 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
549 <Value>Value</Value>
550 </TCustomFieldValue_V1>
551 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
552 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
553 <Value>Value</Value>
554 </TCustomFieldValue_V1>
555 </CustomFieldValues>
556 <Escalation xsi:type="TTicketEscalation_V1">
557 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
558 <Name>Name</Name>
559 <Level>0</Level>
560 </Escalation>
561 <ScheduledForResubmission>false</ScheduledForResubmission>
562 <Resubmission xsi:type="TTicketResubmission_V1">
563 <Subject>Subject</Subject>
564 <Content>Content</Content>
565 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
566 <Due>Pending</Due>
567 </Resubmission>
568 <PlainDescription>PlainDescription</PlainDescription>
569 </Ticket>
570 <ResultCode>0</ResultCode>
571 <ResultMessage>ResultMessage</ResultMessage>
572 </TGetTicketResponse_V3>
573 </GetTicket>
574 </ACMP>
575 </ICQL>}}}
576 {{/apimacro}}
577
578 {{apimacro title="GetTicket Request V4"}}
579 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
580 <ACMP>
581 <GetTicket ActionType="Request" version="4">
582 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
583 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
584 </TGetTicketRequest_V4>
585 </GetTicket>
586 </ACMP>
587 </ICQL>}}}
588 {{/apimacro}}
589
590 {{apimacro title="GetTicket Response V4"}}
591 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
592 <ACMP>
593 <GetTicket ActionType="Response" version="4">
594 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
595 <Ticket xsi:type="TTicket_V3">
596 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
597 <IntTicketId>0</IntTicketId>
598 <Requester xsi:type="TContactInfo_V1">
599 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
600 <Name>Name</Name>
601 <FamilyName>FamilyName</FamilyName>
602 <FullName>FullName</FullName>
603 <Email>Email</Email>
604 <HasPhoneNumber>false</HasPhoneNumber>
605 <HasDeleteFlag>false</HasDeleteFlag>
606 <IsUser>false</IsUser>
607 </Requester>
608 <Title>Title</Title>
609 <HtmlDescription>HtmlDescription</HtmlDescription>
610 <Assignee xsi:type="TAssigneeInfo_V1">
611 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
612 <Name>Name</Name>
613 <AssigneeIsGroup>false</AssigneeIsGroup>
614 <Roles/>
615 </Assignee>
616 <Creator xsi:type="TContactInfo_V1">
617 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
618 <Name>Name</Name>
619 <FamilyName>FamilyName</FamilyName>
620 <FullName>FullName</FullName>
621 <Email>Email</Email>
622 <HasPhoneNumber>false</HasPhoneNumber>
623 <HasDeleteFlag>false</HasDeleteFlag>
624 <IsUser>false</IsUser>
625 </Creator>
626 <CreatorType>tcACMPUser</CreatorType>
627 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
628 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
629 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
630 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
631 <PriorityId>0</PriorityId>
632 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
633 <ResolutionId>ResolutionId</ResolutionId>
634 <Keywords>Keywords</Keywords>
635 <CustomFieldValues>
636 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
637 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
638 <Value>Value</Value>
639 </TCustomFieldValue_V1>
640 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
641 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
642 <Value>Value</Value>
643 </TCustomFieldValue_V1>
644 </CustomFieldValues>
645 <Escalation xsi:type="TTicketEscalation_V1">
646 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
647 <Name>Name</Name>
648 <Level>0</Level>
649 </Escalation>
650 <ScheduledForResubmission>false</ScheduledForResubmission>
651 <Resubmission xsi:type="TTicketResubmission_V1">
652 <Subject>Subject</Subject>
653 <Content>Content</Content>
654 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
655 <Due>Pending</Due>
656 </Resubmission>
657 <PlainDescription>PlainDescription</PlainDescription>
658 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
659 </Ticket>
660 <ResultCode>0</ResultCode>
661 <ResultMessage>ResultMessage</ResultMessage>
662 </TGetTicketResponse_V4>
663 </GetTicket>
664 </ACMP>
665 </ICQL>}}}
666 {{/apimacro}}
667
668 Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben.
669
670 Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String.
671
672 Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall der Standardwert eines Booleans "false" beinhaltet.
673
674 {{apimacro title="GetTicket Request V5"}}
675 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
676 <ACMP>
677 <GetTicket ActionType="Request" version="5">
678 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
679 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
680 </TGetTicketRequest_V5>
681 </GetTicket>
682 </ACMP>
683 </ICQL>}}}
684 {{/apimacro}}
685
686 {{apimacro title="GetTicket Response V5"}}
687 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
688 <ACMP>
689 <GetTicket ActionType="Response" version="5">
690 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
691 <Ticket xsi:type="TTicket_V4">
692 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
693 <IntTicketId>0</IntTicketId>
694 <Requester xsi:type="TContactInfo_V1">
695 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
696 <Name>Name</Name>
697 <FamilyName>FamilyName</FamilyName>
698 <FullName>FullName</FullName>
699 <Email>Email</Email>
700 <HasPhoneNumber>true</HasPhoneNumber>
701 <HasDeleteFlag>false</HasDeleteFlag>
702 <IsUser>false</IsUser>
703 </Requester>
704 <Title>Title</Title>
705 <HtmlDescription>HtmlDescription</HtmlDescription>
706 <Assignee xsi:type="TAssigneeInfo_V1">
707 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
708 <Name>Name</Name>
709 <AssigneeIsGroup>false</AssigneeIsGroup>
710 <Roles/>
711 </Assignee>
712 <Creator xsi:type="TContactInfo_V1">
713 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
714 <Name>Name</Name>
715 <FamilyName>FamilyName</FamilyName>
716 <FullName>FullName</FullName>
717 <Email>Email</Email>
718 <HasPhoneNumber>true</HasPhoneNumber>
719 <HasDeleteFlag>false</HasDeleteFlag>
720 <IsUser>false</IsUser>
721 </Creator>
722 <CreatorType>tcACMPUser</CreatorType>
723 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
724 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
725 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
726 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
727 <PriorityId>0</PriorityId>
728 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
729 <ResolutionId>ResolutionId</ResolutionId>
730 <Keywords>Keywords</Keywords>
731 <CustomFieldValues>
732 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
733 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
734 <Value>Value</Value>
735 </TCustomFieldValue_V1>
736 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
737 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
738 <Value>Value</Value>
739 </TCustomFieldValue_V1>
740 </CustomFieldValues>
741 <Escalation xsi:type="TTicketEscalation_V1">
742 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
743 <Name>Name</Name>
744 <Level>0</Level>
745 </Escalation>
746 <ScheduledForResubmission>false</ScheduledForResubmission>
747 <Resubmission xsi:type="TTicketResubmission_V1">
748 <Subject>Subject</Subject>
749 <Content>Content</Content>
750 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
751 <Due>Pending</Due>
752 </Resubmission>
753 <PlainDescription>PlainDescription</PlainDescription>
754 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
755 <TotalTicketCosts>0</TotalTicketCosts>
756 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
757 </Ticket>
758 <ResultCode>0</ResultCode>
759 <ResultMessage>ResultMessage</ResultMessage>
760 </TGetTicketResponse_V5>
761 </GetTicket>
762 </ACMP>
763 </ICQL>}}}
764 {{/apimacro}}
765
766 = GetTicketFromTemplate =
767
768 Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
769
770 Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
771
772 {{apimacro title="GetTicketFromTemplate Request"}}
773 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
774 <ACMP>
775 <GetTicketFromTemplate ActionType="Request" version="1">
776 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
777 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
778 </TGetTicketFromTemplateRequest_V1>
779 </GetTicketFromTemplate>
780 </ACMP>
781 </ICQL>}}}
782 {{/apimacro}}
783
784 {{apimacro title="GetTicketFromTemplate Response"}}
785 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
786 <ACMP>
787 <GetTicketFromTemplate ActionType="Response" version="1">
788 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
789 <Ticket xsi:type="TTicket_V4">
790 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
791 <IntTicketId>0</IntTicketId>
792 <Requester xsi:type="TContactInfo_V1">
793 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
794 <Name>Name</Name>
795 <FamilyName>FamilyName</FamilyName>
796 <FullName>FullName</FullName>
797 <Email>Email</Email>
798 <HasPhoneNumber>true</HasPhoneNumber>
799 <HasDeleteFlag>false</HasDeleteFlag>
800 <IsUser>false</IsUser>
801 </Requester>
802 <Title>Title</Title>
803 <HtmlDescription>HtmlDescription</HtmlDescription>
804 <Assignee xsi:type="TAssigneeInfo_V1">
805 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
806 <Name>Name</Name>
807 <AssigneeIsGroup>false</AssigneeIsGroup>
808 <Roles/>
809 </Assignee>
810 <Creator xsi:type="TContactInfo_V1">
811 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
812 <Name>Name</Name>
813 <FamilyName>FamilyName</FamilyName>
814 <FullName>FullName</FullName>
815 <Email>Email</Email>
816 <HasPhoneNumber>true</HasPhoneNumber>
817 <HasDeleteFlag>false</HasDeleteFlag>
818 <IsUser>false</IsUser>
819 </Creator>
820 <CreatorType>tcACMPUser</CreatorType>
821 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
822 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
823 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
824 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
825 <PriorityId>0</PriorityId>
826 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
827 <ResolutionId>ResolutionId</ResolutionId>
828 <Keywords>Keywords</Keywords>
829 <CustomFieldValues>
830 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
831 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
832 <Value>Value</Value>
833 </TCustomFieldValue_V1>
834 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
835 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
836 <Value>Value</Value>
837 </TCustomFieldValue_V1>
838 </CustomFieldValues>
839 <Escalation xsi:type="TTicketEscalation_V1">
840 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
841 <Name>Name</Name>
842 <Level>0</Level>
843 </Escalation>
844 <ScheduledForResubmission>false</ScheduledForResubmission>
845 <Resubmission xsi:type="TTicketResubmission_V1">
846 <Subject>Subject</Subject>
847 <Content>Content</Content>
848 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
849 <Due>Pending</Due>
850 </Resubmission>
851 <PlainDescription>PlainDescription</PlainDescription>
852 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
853 <TotalTicketCosts>0</TotalTicketCosts>
854 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
855 </Ticket>
856 <ResultCode>0</ResultCode>
857 <ResultMessage>ResultMessage</ResultMessage>
858 </TGetTicketFromTemplateResponse_V1>
859 </GetTicketFromTemplate>
860 </ACMP>
861 </ICQL>}}}
862 {{/apimacro}}
863
864 = GetTicketAttachments =
865
866 {{apimacro title="GetTicketAttachments Request"}}
867 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
868 <ACMP>
869 <GetTicketAttachments ActionType="Request" version="1">
870 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
871 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
872 </TGetTicketAttachmentsRequest_V1>
873 </GetTicketAttachments>
874 </ACMP>
875 </ICQL>}}}
876 {{/apimacro}}
877
878 {{apimacro title="GetTicketAttachments Response"}}
879 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
880 <ACMP>
881 <GetTicketAttachments ActionType="Response" version="1">
882 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
883 <AttachmentList>
884 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
885 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
886 <Name>Name</Name>
887 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
888 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
889 <ContentId>ContentId</ContentId>
890 <ItemKind>aiHDQuery</ItemKind>
891 <FileName>FileName</FileName>
892 <FileSize>0</FileSize>
893 <Description>Description</Description>
894 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
895 <IsVisibleForWeb>false</IsVisibleForWeb>
896 </TTicketAttachment_V1>
897 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
898 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
899 <Name>Name</Name>
900 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
901 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
902 <ContentId>ContentId</ContentId>
903 <ItemKind>aiHDQuery</ItemKind>
904 <FileName>FileName</FileName>
905 <FileSize>0</FileSize>
906 <Description>Description</Description>
907 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
908 <IsVisibleForWeb>false</IsVisibleForWeb>
909 </TTicketAttachment_V1>
910 </AttachmentList>
911 <ResultCode>0</ResultCode>
912 <ResultMessage>ResultMessage</ResultMessage>
913 </TGetTicketAttachmentsResponse_V1>
914 </GetTicketAttachments>
915 </ACMP>
916 </ICQL>}}}
917 {{/apimacro}}
918
919 = GetTicketAttachment =
920
921 {{apimacro title="GetTicketAttachment Request"}}
922 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
923 <ACMP>
924 <GetTicketAttachment ActionType="Request" version="1">
925 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
926 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
927 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
928 </TGetTicketAttachmentRequest_V1>
929 </GetTicketAttachment>
930 </ACMP>
931 </ICQL>}}}
932 {{/apimacro}}
933
934 {{apimacro title="GetTicketAttachment Response"}}
935 {{{LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
936 <ACMP>
937 <GetTicketAttachment ActionType="Response" version="1">
938 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
939 <TicketAttachment xsi:type="TTicketAttachment_V1">
940 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
941 <Name>Name</Name>
942 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
943 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
944 <ContentId>ContentId</ContentId>
945 <ItemKind>aiHDQuery</ItemKind>
946 <FileName>FileName</FileName>
947 <FileSize>0</FileSize>
948 <Description>Description</Description>
949 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
950 <IsVisibleForWeb>true</IsVisibleForWeb>
951 </TicketAttachment>
952 <ResultCode>0</ResultCode>
953 <ResultMessage>ResultMessage</ResultMessage>
954 </TGetTicketAttachmentResponse_V1>
955 </GetTicketAttachment>
956 </ACMP>
957 </ICQL>}}}
958 {{/apimacro}}
959
960 = SaveTicketAttachments =
961
962 Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
963
964 Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
965
966 {{apimacro title="SaveTicketAttachments Request"}}
967 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
968 <ACMP>
969 <SaveTicketAttachments ActionType="Request" version="1">
970 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
971 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
972 <Attachments>
973 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
974 <! Mandatory >
975 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
976 <! Mandatory >
977 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
978 <Name>Name</Name>
979 <ContentId>ContentId</ContentId>
980 <FileName>FileName</FileName>
981 <Description>Description</Description>
982 <IsVisibleForWeb>true</IsVisibleForWeb>
983 </TTicketAttachment_V1>
984 </Attachments>
985 </TSaveTicketAttachmentsRequest_V1>
986 </SaveTicketAttachments>
987 </ACMP>
988 </ICQL>}}}
989 {{/apimacro}}
990
991 {{apimacro title="GetTicketAttachments Response"}}
992 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
993 <ACMP>
994 <SaveTicketAttachments ActionType="Response" version="1">
995 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
996 <ResultCode>0</ResultCode>
997 <ResultMessage>ResultMessage</ResultMessage>
998 </TSaveTicketAttachmentsResponse_V1>
999 </SaveTicketAttachments>
1000 </ACMP>
1001 </ICQL>}}}
1002 {{/apimacro}}
1003
1004 = GetTicketComments =
1005
1006 {{apimacro title="GetTicketComments Request"}}
1007 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
1008 <ACMP>
1009 <GetTicketComments ActionType="Request" version="1">
1010 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1011 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1012 </TGetTicketCommentsRequest_V1>
1013 </GetTicketComments>
1014 </ACMP>
1015 </ICQL>}}}
1016 {{/apimacro}}
1017
1018 {{apimacro title="GetTicketComments Response"}}
1019 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1020 <ACMP>
1021 <GetTicketComments ActionType="Response" version="1">
1022 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1023 <Comments>
1024 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1025 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1026 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1027 <Creator/>
1028 <HtmlComment>HtmlComment</HtmlComment>
1029 <PlainComment>PlainComment</PlainComment>
1030 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1031 <IsExternal>false</IsExternal>
1032 <ExternalMail>ExternalMail</ExternalMail>
1033 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1034 <ExternalCC>ExternalCC</ExternalCC>
1035 <IsPublic>false</IsPublic>
1036 <PublicRecipient>PublicRecipient</PublicRecipient>
1037 <PublicCC>PublicCC</PublicCC>
1038 <PublicBCC>PublicBCC</PublicBCC>
1039 <SignatureHtml>SignatureHtml</SignatureHtml>
1040 <IsVisibleForWeb>false</IsVisibleForWeb>
1041 </TTicketComment_V1>
1042 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1043 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1044 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1045 <Creator/>
1046 <HtmlComment>HtmlComment</HtmlComment>
1047 <PlainComment>PlainComment</PlainComment>
1048 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1049 <IsExternal>false</IsExternal>
1050 <ExternalMail>ExternalMail</ExternalMail>
1051 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1052 <ExternalCC>ExternalCC</ExternalCC>
1053 <IsPublic>false</IsPublic>
1054 <PublicRecipient>PublicRecipient</PublicRecipient>
1055 <PublicCC>PublicCC</PublicCC>
1056 <PublicBCC>PublicBCC</PublicBCC>
1057 <SignatureHtml>SignatureHtml</SignatureHtml>
1058 <IsVisibleForWeb>false</IsVisibleForWeb>
1059 </TTicketComment_V1>
1060 </Comments>
1061 <ResultCode>0</ResultCode>
1062 <ResultMessage>ResultMessage</ResultMessage>
1063 </TGetTicketCommentsResponse_V1>
1064 </GetTicketComments>
1065 </ACMP>
1066 </ICQL>}}}
1067 {{/apimacro}}
1068
1069 = GetTicketComment =
1070
1071 {{apimacro title="GetTicketComment_V1 Request"}}
1072 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1073 <ACMP>
1074 <GetTicketComment ActionType="Request" version="1">
1075 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1076 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1077 <GetPlainText>false</GetPlainText>
1078 </TGetTicketCommentRequest_V1>
1079 </GetTicketComment>
1080 </ACMP>
1081 </ICQL>}}}
1082 {{/apimacro}}
1083
1084 {{apimacro title="GetTicketComment_V1 Response"}}
1085 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1086 <ACMP>
1087 <GetTicketComment ActionType="Response" version="1">
1088 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1089 <Comment xsi:type="TTicketComment_V2">
1090 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1091 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1092 <Creator xsi:type="TContactInfo_V1">
1093 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1094 <Name>Name</Name>
1095 <FamilyName>FamilyName</FamilyName>
1096 <FullName>FullName</FullName>
1097 <Email>Email</Email>
1098 <HasPhoneNumber>false</HasPhoneNumber>
1099 <HasDeleteFlag>false</HasDeleteFlag>
1100 <IsUser>false</IsUser>
1101 </Creator>
1102 <IsPlainText>true</IsPlainText>
1103 <CommentText>CommentText</CommentText>
1104 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1105 <IsExternal>true</IsExternal>
1106 <ExternalMail>ExternalMail</ExternalMail>
1107 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1108 <ExternalCC>ExternalCC</ExternalCC>
1109 <IsPublic>true</IsPublic>
1110 <PublicRecipient>PublicRecipient</PublicRecipient>
1111 <PublicCC>PublicCC</PublicCC>
1112 <PublicBCC>PublicBCC</PublicBCC>
1113 <Signature>Signature</Signature>
1114 <IsVisibleForWeb>true</IsVisibleForWeb>
1115 </Comment>
1116 <ResultCode>0</ResultCode>
1117 <ResultMessage>ResultMessage</ResultMessage>
1118 </TGetTicketCommentResponse_V1>
1119 </GetTicketComment>
1120 </ACMP>
1121 </ICQL>}}}
1122 {{/apimacro}}
1123
1124 {{apimacro title="GetTicketComment_V2 Request"}}
1125 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1126 <ACMP>
1127 <GetTicketComment ActionType="Request" version="2">
1128 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1129 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1130 <GetPlainText>false</GetPlainText>
1131 </TGetTicketCommentRequest_V2>
1132 </GetTicketComment>
1133 </ACMP>
1134 </ICQL>}}}
1135 {{/apimacro}}
1136
1137 {{apimacro title="GetTicketComment_V2 Response"}}
1138 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1139 <ACMP>
1140 <GetTicketComment ActionType="Response" version="2">
1141 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1142 <Comment xsi:type="TTicketComment_V3">
1143 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1144 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1145 <Creator xsi:type="TContactInfo_V1">
1146 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1147 <Name>Name</Name>
1148 <FamilyName>FamilyName</FamilyName>
1149 <FullName>FullName</FullName>
1150 <Email>Email</Email>
1151 <HasPhoneNumber>false</HasPhoneNumber>
1152 <HasDeleteFlag>false</HasDeleteFlag>
1153 <IsUser>false</IsUser>
1154 </Creator>
1155 <IsPlainText>false</IsPlainText>
1156 <CommentText>CommentText</CommentText>
1157 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1158 <IsExternal>false</IsExternal>
1159 <ExternalMail>ExternalMail</ExternalMail>
1160 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1161 <ExternalCC>ExternalCC</ExternalCC>
1162 <IsPublic>false</IsPublic>
1163 <PublicRecipient>PublicRecipient</PublicRecipient>
1164 <PublicCC>PublicCC</PublicCC>
1165 <PublicBCC>PublicBCC</PublicBCC>
1166 <Signature>Signature</Signature>
1167 <IsVisibleForWeb>true</IsVisibleForWeb>
1168 <AttachmentLinks>
1169 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1170 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1171 <Name>Name</Name>
1172 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1173 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1174 <ContentId>ContentId</ContentId>
1175 <ItemKind>aiHDQuery</ItemKind>
1176 <FileName>FileName</FileName>
1177 <FileSize>0</FileSize>
1178 <Description>Description</Description>
1179 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1180 <IsVisibleForWeb>false</IsVisibleForWeb>
1181 </TTicketAttachment_V1>
1182 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1183 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1184 <Name>Name</Name>
1185 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1186 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1187 <ContentId>ContentId</ContentId>
1188 <ItemKind>aiHDQuery</ItemKind>
1189 <FileName>FileName</FileName>
1190 <FileSize>0</FileSize>
1191 <Description>Description</Description>
1192 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1193 <IsVisibleForWeb>false</IsVisibleForWeb>
1194 </TTicketAttachment_V1>
1195 </AttachmentLinks>
1196 </Comment>
1197 <ResultCode>0</ResultCode>
1198 <ResultMessage>ResultMessage</ResultMessage>
1199 </TGetTicketCommentResponse_V2>
1200 </GetTicketComment>
1201 </ACMP>
1202 </ICQL>}}}
1203 {{/apimacro}}
1204
1205 = SaveTicketComment =
1206
1207 Folgende Eigenschaften werden vom ACMP Server ignoriert:
1208
1209 * Creator
1210 * CreationDate
1211 * IsExternal
1212 * ExternalMail
1213 * ExternalRecipient
1214 * ExternalCC
1215 * Signature
1216
1217 {{apimacro title="SaveTicketComment_V1 Request"}}
1218 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1219 <ACMP>
1220 <SaveTicketComment ActionType="Request" version="1">
1221 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1222 <Comment xsi:type="TTicketComment_V2">
1223 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1224 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1225 <IsPlainText>false</IsPlainText>
1226 <! HTML Text or Plaintext >
1227 <CommentText>CommentText</CommentText>
1228 <IsPublic>false</IsPublic>
1229 <PublicRecipient>PublicRecipient</PublicRecipient>
1230 <PublicCC>PublicCC</PublicCC>
1231 <PublicBCC>PublicBCC</PublicBCC>
1232 <IsVisibleForWeb>true</IsVisibleForWeb>
1233 </Comment>
1234 </TSaveTicketCommentRequest_V1>
1235 </SaveTicketComment>
1236 </ACMP>
1237 </ICQL>}}}
1238 {{/apimacro}}
1239
1240 {{apimacro title="SaveTicketComment_V1 Response"}}
1241 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1242 <ACMP>
1243 <SaveTicketComment ActionType="Response" version="1">
1244 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1245 <ResultCode>0</ResultCode>
1246 <ResultMessage>ResultMessage</ResultMessage>
1247 </TSaveTicketCommentResponse_V1>
1248 </SaveTicketComment>
1249 </ACMP>
1250 </ICQL>}}}
1251 {{/apimacro}}
1252
1253 {{apimacro title="SaveTicketComment_V2 Request"}}
1254 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1255 <ACMP>
1256 <SaveTicketComment ActionType="Request" version="2">
1257 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1258 <Comment xsi:type="TTicketComment_V3">
1259 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1260 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1261 <IsPlainText>false</IsPlainText>
1262 <! HTML Text or Plaintext >
1263 <CommentText>CommentText</CommentText>
1264 <IsPublic>false</IsPublic>
1265 <PublicRecipient>PublicRecipient</PublicRecipient>
1266 <PublicCC>PublicCC</PublicCC>
1267 <PublicBCC>PublicBCC</PublicBCC>
1268 <IsVisibleForWeb>true</IsVisibleForWeb>
1269 <AttachmentLinks>
1270 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1271 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1272 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1273 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1274 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1275 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1276 </TTicketAttachment_V1>
1277 </AttachmentLinks>
1278 </Comment>
1279 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1280 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1281 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1282 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1283 <Description>Description</Description>
1284 <Executor xsi:type="TContactInfo_V1">
1285 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1286 </Executor>
1287 </WorkingTime>
1288 </TSaveTicketCommentRequest_V2>
1289 </SaveTicketComment>
1290 </ACMP>
1291 </ICQL>}}}
1292 {{/apimacro}}
1293
1294 {{apimacro title="SaveTicketComment_V2 Response"}}
1295 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1296 <ACMP>
1297 <SaveTicketComment ActionType="Response" version="2">
1298 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1299 <ResultCode>0</ResultCode>
1300 <ResultMessage>ResultMessage</ResultMessage>
1301 </TSaveTicketCommentResponse_V2>
1302 </SaveTicketComment>
1303 </ACMP>
1304 </ICQL>}}}
1305 {{/apimacro}}
1306
1307 = GetCommentListOfTicket =
1308
1309 {{apimacro title="GetCommentListOfTicket Request"}}
1310 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1311 <ACMP>
1312 <GetCommentListOfTicket ActionType="Request" version="1">
1313 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1314 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1315 </TGetCommentListOfTicketRequest_V1>
1316 </GetCommentListOfTicket>
1317 </ACMP>
1318 </ICQL>}}}
1319 {{/apimacro}}
1320
1321 {{apimacro title="GetCommentListOfTicket Response"}}
1322 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1323 <ACMP>
1324 <GetCommentListOfTicket ActionType="Response" version="1">
1325 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1326 <Comments>
1327 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1328 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1329 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1330 <PreviewText>PreviewText</PreviewText>
1331 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1332 <Creator xsi:type="TContactInfo_V1">
1333 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1334 <Name>Name</Name>
1335 <FamilyName>FamilyName</FamilyName>
1336 <FullName>FullName</FullName>
1337 <Email>Email</Email>
1338 <HasPhoneNumber>false</HasPhoneNumber>
1339 <HasDeleteFlag>false</HasDeleteFlag>
1340 <IsUser>false</IsUser>
1341 </Creator>
1342 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1343 <IsExternal>false</IsExternal>
1344 <IsPublic>false</IsPublic>
1345 <IsVisibleForWeb>false</IsVisibleForWeb>
1346 </TTicketCommentInfo_V1>
1347 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1348 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1349 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1350 <PreviewText>PreviewText</PreviewText>
1351 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1352 <Creator xsi:type="TContactInfo_V1">
1353 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1354 <Name>Name</Name>
1355 <FamilyName>FamilyName</FamilyName>
1356 <FullName>FullName</FullName>
1357 <Email>Email</Email>
1358 <HasPhoneNumber>false</HasPhoneNumber>
1359 <HasDeleteFlag>false</HasDeleteFlag>
1360 <IsUser>false</IsUser>
1361 </Creator>
1362 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1363 <IsExternal>false</IsExternal>
1364 <IsPublic>false</IsPublic>
1365 <IsVisibleForWeb>false</IsVisibleForWeb>
1366 </TTicketCommentInfo_V1>
1367 </Comments>
1368 <ResultCode>0</ResultCode>
1369 <ResultMessage>ResultMessage</ResultMessage>
1370 </TGetCommentListOfTicketResponse_V1>
1371 </GetCommentListOfTicket>
1372 </ACMP>
1373 </ICQL>}}}
1374 {{/apimacro}}
1375
1376 = GetTicketCategoryList =
1377
1378 {{apimacro title="GetTicketCategory Request"}}
1379 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1380 <ACMP>
1381 <GetTicketCategoryList ActionType="Request" version="1">
1382 <TGetTicketCategoryListRequest_V1/>
1383 </GetTicketCategoryList>
1384 </ACMP>
1385 </ICQL>}}}
1386 {{/apimacro}}
1387
1388 {{apimacro title="GetTicketCategory Response"}}
1389 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1390 <ACMP>
1391 <GetTicketCategoryList ActionType="Response" version="1">
1392 <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1393 <Categories>
1394 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1395 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1396 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1397 <Caption_EN>Caption_EN</Caption_EN>
1398 <Caption_DE>Caption_DE</Caption_DE>
1399 </TTicketCategory_V1>
1400 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1401 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1402 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1403 <Caption_EN>Caption_EN</Caption_EN>
1404 <Caption_DE>Caption_DE</Caption_DE>
1405 </TTicketCategory_V1>
1406 </Categories>
1407 <ResultCode>0</ResultCode>
1408 <ResultMessage>ResultMessage</ResultMessage>
1409 </TGetTicketCategoryListResponse_V1>
1410 </GetTicketCategoryList>
1411 </ACMP>
1412 </ICQL>}}}
1413 {{/apimacro}}
1414
1415 = GetTicketResolutionList =
1416
1417 {{apimacro title="GetTicketResolutionList Request"}}
1418 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1419 <ACMP>
1420 <GetTicketResolutionList ActionType="Request" version="1">
1421 <TGetTicketResolutionListRequest_V1/>
1422 </GetTicketResolutionList>
1423 </ACMP>
1424 </ICQL>}}}
1425 {{/apimacro}}
1426
1427 {{apimacro title="GetTicketResolutionList Response"}}
1428 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1429 <ACMP>
1430 <GetTicketResolutionList ActionType="Response" version="1">
1431 <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1432 <Resolutions>
1433 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1434 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1435 <Quantifier>0</Quantifier>
1436 <Caption_EN>Caption_EN</Caption_EN>
1437 <Caption_DE>Caption_DE</Caption_DE>
1438 <IsDeleted>false</IsDeleted>
1439 <IsDefaultResolution>false</IsDefaultResolution>
1440 </TTicketResolution_V1>
1441 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1442 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1443 <Quantifier>0</Quantifier>
1444 <Caption_EN>Caption_EN</Caption_EN>
1445 <Caption_DE>Caption_DE</Caption_DE>
1446 <IsDeleted>false</IsDeleted>
1447 <IsDefaultResolution>false</IsDefaultResolution>
1448 </TTicketResolution_V1>
1449 </Resolutions>
1450 <ResultCode>0</ResultCode>
1451 <ResultMessage>ResultMessage</ResultMessage>
1452 </TGetTicketResolutionListResponse_V1>
1453 </GetTicketResolutionList>
1454 </ACMP>
1455 </ICQL>}}}
1456 {{/apimacro}}
1457
1458 = GetTicketListByQuery =
1459
1460 {{apimacro title="GetTicketListByQuery Request"}}
1461 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1462 <ACMP>
1463 <GetTicketListByQuery ActionType="Request" version="1">
1464 <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1465 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1466 </TGetTicketListByQueryRequest_V1>
1467 </GetTicketListByQuery>
1468 </ACMP>
1469 </ICQL>}}}
1470 {{/apimacro}}
1471
1472 {{apimacro title="GetTicketListByQuery Response"}}
1473 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1474 <ACMP>
1475 <GetTicketListByQuery ActionType="Response" version="1">
1476 <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1477 <TicketList>
1478 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1479 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1480 <IntTicketId>0</IntTicketId>
1481 <Title>Title</Title>
1482 <State xsi:type="TTicketState_V1">
1483 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1484 <Caption_de>Caption_de</Caption_de>
1485 <Caption_en>Caption_en</Caption_en>
1486 <StateOrder>0</StateOrder>
1487 </State>
1488 <ReadState>trsNew</ReadState>
1489 <EscalationLevel>0</EscalationLevel>
1490 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1491 <Assignee xsi:type="TContactInfo_V1">
1492 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1493 <Name>Name</Name>
1494 <FamilyName>FamilyName</FamilyName>
1495 <FullName>FullName</FullName>
1496 <Email>Email</Email>
1497 <HasPhoneNumber>false</HasPhoneNumber>
1498 <HasDeleteFlag>false</HasDeleteFlag>
1499 <IsUser>false</IsUser>
1500 </Assignee>
1501 <Contact xsi:type="TContactInfo_V1">
1502 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1503 <Name>Name</Name>
1504 <FamilyName>FamilyName</FamilyName>
1505 <FullName>FullName</FullName>
1506 <Email>Email</Email>
1507 <HasPhoneNumber>false</HasPhoneNumber>
1508 <HasDeleteFlag>false</HasDeleteFlag>
1509 <IsUser>false</IsUser>
1510 </Contact>
1511 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1512 </TTicketInfo_V1>
1513 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1514 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1515 <IntTicketId>0</IntTicketId>
1516 <Title>Title</Title>
1517 <State xsi:type="TTicketState_V1">
1518 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1519 <Caption_de>Caption_de</Caption_de>
1520 <Caption_en>Caption_en</Caption_en>
1521 <StateOrder>0</StateOrder>
1522 </State>
1523 <ReadState>trsNew</ReadState>
1524 <EscalationLevel>0</EscalationLevel>
1525 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1526 <Assignee xsi:type="TContactInfo_V1">
1527 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1528 <Name>Name</Name>
1529 <FamilyName>FamilyName</FamilyName>
1530 <FullName>FullName</FullName>
1531 <Email>Email</Email>
1532 <HasPhoneNumber>false</HasPhoneNumber>
1533 <HasDeleteFlag>false</HasDeleteFlag>
1534 <IsUser>false</IsUser>
1535 </Assignee>
1536 <Contact xsi:type="TContactInfo_V1">
1537 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1538 <Name>Name</Name>
1539 <FamilyName>FamilyName</FamilyName>
1540 <FullName>FullName</FullName>
1541 <Email>Email</Email>
1542 <HasPhoneNumber>false</HasPhoneNumber>
1543 <HasDeleteFlag>false</HasDeleteFlag>
1544 <IsUser>false</IsUser>
1545 </Contact>
1546 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1547 </TTicketInfo_V1>
1548 </TicketList>
1549 <ResultCode>0</ResultCode>
1550 <ResultMessage>ResultMessage</ResultMessage>
1551 </TGetTicketListByQueryResponse_V1>
1552 </GetTicketListByQuery>
1553 </ACMP>
1554 </ICQL>}}}
1555 {{/apimacro}}
1556
1557 {{apimacro title="GetTicketListByQuery Request V2"}}
1558 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1559 <ACMP>
1560 <GetTicketListByQuery ActionType="Request" version="2">
1561 <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1562 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1563 </TGetTicketListByQueryRequest_V2>
1564 </GetTicketListByQuery>
1565 </ACMP>
1566 </ICQL>}}}
1567 {{/apimacro}}
1568
1569 {{apimacro title="GetTicketListByQuery Response V2"}}
1570 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1571 <ACMP>
1572 <GetTicketListByQuery ActionType="Response" version="2">
1573 <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1574 <TicketList>
1575 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1576 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1577 <IntTicketId>0</IntTicketId>
1578 <Title>Title</Title>
1579 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1580 <ReadState>trsNew</ReadState>
1581 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1582 <EscalationLevel>0</EscalationLevel>
1583 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1584 <Assignee xsi:type="TAssigneeInfo_V1">
1585 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1586 <Name>Name</Name>
1587 <AssigneeIsGroup>false</AssigneeIsGroup>
1588 <Roles/>
1589 </Assignee>
1590 <Contact xsi:type="TContactInfo_V1">
1591 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1592 <Name>Name</Name>
1593 <FamilyName>FamilyName</FamilyName>
1594 <FullName>FullName</FullName>
1595 <Email>Email</Email>
1596 <HasPhoneNumber>false</HasPhoneNumber>
1597 <HasDeleteFlag>false</HasDeleteFlag>
1598 <IsUser>false</IsUser>
1599 </Contact>
1600 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1601 </TTicketInfo_V2>
1602 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1603 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1604 <IntTicketId>0</IntTicketId>
1605 <Title>Title</Title>
1606 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1607 <ReadState>trsNew</ReadState>
1608 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1609 <EscalationLevel>0</EscalationLevel>
1610 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1611 <Assignee xsi:type="TAssigneeInfo_V1">
1612 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1613 <Name>Name</Name>
1614 <AssigneeIsGroup>false</AssigneeIsGroup>
1615 <Roles/>
1616 </Assignee>
1617 <Contact xsi:type="TContactInfo_V1">
1618 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1619 <Name>Name</Name>
1620 <FamilyName>FamilyName</FamilyName>
1621 <FullName>FullName</FullName>
1622 <Email>Email</Email>
1623 <HasPhoneNumber>false</HasPhoneNumber>
1624 <HasDeleteFlag>false</HasDeleteFlag>
1625 <IsUser>false</IsUser>
1626 </Contact>
1627 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1628 </TTicketInfo_V2>
1629 </TicketList>
1630 <ResultCode>0</ResultCode>
1631 <ResultMessage>ResultMessage</ResultMessage>
1632 </TGetTicketListByQueryResponse_V2>
1633 </GetTicketListByQuery>
1634 </ACMP>
1635 </ICQL>}}}
1636 {{/apimacro}}
1637
1638 = GetTicketList =
1639
1640 {{apimacro title="GetTicketList Request"}}
1641 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1642 <ACMP>
1643 <GetTicketList ActionType="Request" version="1">
1644 <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1645 <! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
1646 <FilterText>FilterText</FilterText>
1647 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1648 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1649 <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1650 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1651 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1652 <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1653 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1654 </TGetTicketListRequest_V1>
1655 </GetTicketList>
1656 </ACMP>
1657 </ICQL>}}}
1658 {{/apimacro}}
1659
1660 {{apimacro title="GetTicketList Response"}}
1661 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1662 <ACMP>
1663 <GetTicketList ActionType="Response" version="1">
1664 <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1665 <Tickets>
1666 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1667 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1668 <IntTicketId>0</IntTicketId>
1669 <Title>Title</Title>
1670 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1671 <ReadState>trsNew</ReadState>
1672 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1673 <EscalationLevel>0</EscalationLevel>
1674 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1675 <Assignee xsi:type="TAssigneeInfo_V1">
1676 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1677 <Name>Name</Name>
1678 <AssigneeIsGroup>false</AssigneeIsGroup>
1679 <Roles/>
1680 </Assignee>
1681 <Contact xsi:type="TContactInfo_V1">
1682 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1683 <Name>Name</Name>
1684 <FamilyName>FamilyName</FamilyName>
1685 <FullName>FullName</FullName>
1686 <Email>Email</Email>
1687 <HasPhoneNumber>false</HasPhoneNumber>
1688 <HasDeleteFlag>false</HasDeleteFlag>
1689 <IsUser>false</IsUser>
1690 </Contact>
1691 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1692 </TTicketInfo_V2>
1693 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1694 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1695 <IntTicketId>0</IntTicketId>
1696 <Title>Title</Title>
1697 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1698 <ReadState>trsNew</ReadState>
1699 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1700 <EscalationLevel>0</EscalationLevel>
1701 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1702 <Assignee xsi:type="TAssigneeInfo_V1">
1703 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1704 <Name>Name</Name>
1705 <AssigneeIsGroup>false</AssigneeIsGroup>
1706 <Roles/>
1707 </Assignee>
1708 <Contact xsi:type="TContactInfo_V1">
1709 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1710 <Name>Name</Name>
1711 <FamilyName>FamilyName</FamilyName>
1712 <FullName>FullName</FullName>
1713 <Email>Email</Email>
1714 <HasPhoneNumber>false</HasPhoneNumber>
1715 <HasDeleteFlag>false</HasDeleteFlag>
1716 <IsUser>false</IsUser>
1717 </Contact>
1718 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1719 </TTicketInfo_V2>
1720 </Tickets>
1721 <Version>Version</Version>
1722 <ResultCode>0</ResultCode>
1723 <ResultMessage>ResultMessage</ResultMessage>
1724 </TGetTicketListResponse_V1>
1725 </GetTicketList>
1726 </ACMP>
1727 </ICQL>}}}
1728 {{/apimacro}}
1729
1730 = GetTicketListOfAsset =
1731
1732 {{apimacro title="GetTicketListOfAsset Request"}}
1733 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1734 <ACMP>
1735 <GetTicketListOfAsset ActionType="Request" version="1">
1736 <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1737 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1738 </TGetTicketListOfAssetRequest_V1>
1739 </GetTicketListOfAsset>
1740 </ACMP>
1741 </ICQL>}}}
1742 {{/apimacro}}
1743
1744 {{apimacro title="GetTicketListOfAsset Response"}}
1745 {{{<?xml version="1.0" encoding="utf-8"?>
1746 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1747 <ACMP>
1748 <GetTicketListOfAsset ActionType="Response" version="1">
1749 <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1750 <Tickets>
1751 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1752 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1753 <IntTicketId>0</IntTicketId>
1754 <Title>Title</Title>
1755 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1756 <ReadState>trsNew</ReadState>
1757 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1758 <EscalationLevel>0</EscalationLevel>
1759 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1760 <Assignee xsi:type="TAssigneeInfo_V1">
1761 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1762 <Name>Name</Name>
1763 <AssigneeIsGroup>false</AssigneeIsGroup>
1764 <Roles/>
1765 </Assignee>
1766 <Contact xsi:type="TContactInfo_V1">
1767 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1768 <Name>Name</Name>
1769 <FamilyName>FamilyName</FamilyName>
1770 <FullName>FullName</FullName>
1771 <Email>Email</Email>
1772 <HasPhoneNumber>false</HasPhoneNumber>
1773 <HasDeleteFlag>false</HasDeleteFlag>
1774 <IsUser>false</IsUser>
1775 </Contact>
1776 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1777 </TTicketInfo_V2>
1778 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1779 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1780 <IntTicketId>0</IntTicketId>
1781 <Title>Title</Title>
1782 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1783 <ReadState>trsNew</ReadState>
1784 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1785 <EscalationLevel>0</EscalationLevel>
1786 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1787 <Assignee xsi:type="TAssigneeInfo_V1">
1788 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1789 <Name>Name</Name>
1790 <AssigneeIsGroup>false</AssigneeIsGroup>
1791 <Roles/>
1792 </Assignee>
1793 <Contact xsi:type="TContactInfo_V1">
1794 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1795 <Name>Name</Name>
1796 <FamilyName>FamilyName</FamilyName>
1797 <FullName>FullName</FullName>
1798 <Email>Email</Email>
1799 <HasPhoneNumber>false</HasPhoneNumber>
1800 <HasDeleteFlag>false</HasDeleteFlag>
1801 <IsUser>false</IsUser>
1802 </Contact>
1803 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1804 </TTicketInfo_V2>
1805 </Tickets>
1806 <ResultCode>0</ResultCode>
1807 <ResultMessage>ResultMessage</ResultMessage>
1808 </TGetTicketListOfAssetResponse_V1>
1809 </GetTicketListOfAsset>
1810 </ACMP>
1811 </ICQL>}}}
1812 {{/apimacro}}
1813
1814 = GetLinkedTicketsOfTicket =
1815
1816 {{apimacro title="GetLinkedTicketsOfTicket Request"}}
1817 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1818 <ACMP>
1819 <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1820 <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1821 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1822 </TGetLinkedTicketsOfTicketRequest_V1>
1823 </GetLinkedTicketsOfTicket>
1824 </ACMP>
1825 </ICQL>}}}
1826 {{/apimacro}}
1827
1828 {{apimacro title="GetLinkedTicketsOfTicket Response"}}
1829 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1830 <ACMP>
1831 <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1832 <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1833 <Tickets>
1834 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1835 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1836 <IntTicketId>0</IntTicketId>
1837 <Title>Title</Title>
1838 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1839 <ReadState>trsNew</ReadState>
1840 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1841 <EscalationLevel>0</EscalationLevel>
1842 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1843 <Assignee xsi:type="TAssigneeInfo_V1">
1844 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1845 <Name>Name</Name>
1846 <AssigneeIsGroup>false</AssigneeIsGroup>
1847 <Roles/>
1848 </Assignee>
1849 <Contact xsi:type="TContactInfo_V1">
1850 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1851 <Name>Name</Name>
1852 <FamilyName>FamilyName</FamilyName>
1853 <FullName>FullName</FullName>
1854 <Email>Email</Email>
1855 <HasPhoneNumber>false</HasPhoneNumber>
1856 <HasDeleteFlag>false</HasDeleteFlag>
1857 <IsUser>false</IsUser>
1858 </Contact>
1859 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1860 </TTicketInfo_V2>
1861 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1862 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1863 <IntTicketId>0</IntTicketId>
1864 <Title>Title</Title>
1865 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1866 <ReadState>trsNew</ReadState>
1867 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1868 <EscalationLevel>0</EscalationLevel>
1869 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1870 <Assignee xsi:type="TAssigneeInfo_V1">
1871 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1872 <Name>Name</Name>
1873 <AssigneeIsGroup>false</AssigneeIsGroup>
1874 <Roles/>
1875 </Assignee>
1876 <Contact xsi:type="TContactInfo_V1">
1877 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1878 <Name>Name</Name>
1879 <FamilyName>FamilyName</FamilyName>
1880 <FullName>FullName</FullName>
1881 <Email>Email</Email>
1882 <HasPhoneNumber>false</HasPhoneNumber>
1883 <HasDeleteFlag>false</HasDeleteFlag>
1884 <IsUser>false</IsUser>
1885 </Contact>
1886 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1887 </TTicketInfo_V2>
1888 </Tickets>
1889 <ResultCode>0</ResultCode>
1890 <ResultMessage>ResultMessage</ResultMessage>
1891 </TGetLinkedTicketsOfTicketResponse_V1>
1892 </GetLinkedTicketsOfTicket>
1893 </ACMP>
1894 </ICQL>}}}
1895 {{/apimacro}}
1896
1897 = GetHelpdeskSettings =
1898
1899 {{apimacro title="GetHelpdeskSettings Request"}}
1900 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1901 <ACMP>
1902 <GetHelpdeskSettings ActionType="Request" version="1">
1903 <TGetHelpdeskSettingsRequest_V1/>
1904 </GetHelpdeskSettings>
1905 </ACMP>
1906 </ICQL>}}}
1907 {{/apimacro}}
1908
1909 {{apimacro title="GetHelpdeskSettings Response"}}
1910 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1911 <ACMP>
1912 <GetHelpdeskSettings ActionType="Response" version="1">
1913 <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1914 <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1915 <Categories>
1916 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1917 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1918 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1919 <Caption_EN>Caption_EN</Caption_EN>
1920 <Caption_DE>Caption_DE</Caption_DE>
1921 </TTicketCategory_V1>
1922 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1923 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1924 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1925 <Caption_EN>Caption_EN</Caption_EN>
1926 <Caption_DE>Caption_DE</Caption_DE>
1927 </TTicketCategory_V1>
1928 </Categories>
1929 <Impacts>
1930 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1931 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1932 <Caption_DE>Caption_DE</Caption_DE>
1933 <Caption_EN>Caption_EN</Caption_EN>
1934 </TTicketImpact_V1>
1935 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1936 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1937 <Caption_DE>Caption_DE</Caption_DE>
1938 <Caption_EN>Caption_EN</Caption_EN>
1939 </TTicketImpact_V1>
1940 </Impacts>
1941 <States>
1942 <TTicketState_V1 xsi:type="TTicketState_V1">
1943 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1944 <Caption_de>Caption_de</Caption_de>
1945 <Caption_en>Caption_en</Caption_en>
1946 <StateOrder>0</StateOrder>
1947 </TTicketState_V1>
1948 <TTicketState_V1 xsi:type="TTicketState_V1">
1949 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1950 <Caption_de>Caption_de</Caption_de>
1951 <Caption_en>Caption_en</Caption_en>
1952 <StateOrder>0</StateOrder>
1953 </TTicketState_V1>
1954 </States>
1955 <EnableResolution>false</EnableResolution>
1956 <Resolutions>
1957 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1958 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1959 <Quantifier>0</Quantifier>
1960 <Caption_EN>Caption_EN</Caption_EN>
1961 <Caption_DE>Caption_DE</Caption_DE>
1962 <IsDeleted>false</IsDeleted>
1963 <IsDefaultResolution>false</IsDefaultResolution>
1964 </TTicketResolution_V1>
1965 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1966 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1967 <Quantifier>0</Quantifier>
1968 <Caption_EN>Caption_EN</Caption_EN>
1969 <Caption_DE>Caption_DE</Caption_DE>
1970 <IsDeleted>false</IsDeleted>
1971 <IsDefaultResolution>false</IsDefaultResolution>
1972 </TTicketResolution_V1>
1973 </Resolutions>
1974 <Priorities>
1975 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1976 <Priority>0</Priority>
1977 <Caption_DE>Caption_DE</Caption_DE>
1978 <Caption_EN>Caption_EN</Caption_EN>
1979 </TTicketPriority_V1>
1980 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1981 <Priority>0</Priority>
1982 <Caption_DE>Caption_DE</Caption_DE>
1983 <Caption_EN>Caption_EN</Caption_EN>
1984 </TTicketPriority_V1>
1985 </Priorities>
1986 <MaxAttachmentSize>0</MaxAttachmentSize>
1987 <NeedCommentToClose>false</NeedCommentToClose>
1988 <TextModules>
1989 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1990 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1991 <Name>Name</Name>
1992 <Text>Text</Text>
1993 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1994 <Path>Path</Path>
1995 </TTicketTextModule_V1>
1996 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1997 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1998 <Name>Name</Name>
1999 <Text>Text</Text>
2000 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2001 <Path>Path</Path>
2002 </TTicketTextModule_V1>
2003 </TextModules>
2004 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2005 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2006 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2007 </HelpdeskSettings>
2008 <Version>Version</Version>
2009 <ResultCode>0</ResultCode>
2010 <ResultMessage>ResultMessage</ResultMessage>
2011 </TGetHelpdeskSettingsResponse_V1>
2012 </GetHelpdeskSettings>
2013 </ACMP>
2014 </ICQL>}}}
2015 {{/apimacro}}
2016
2017 {{apimacro title="GetHelpdeskSettings Request"}}
2018 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2019 <ACMP>
2020 <GetHelpdeskSettings ActionType="Request" version="2">
2021 <TGetHelpdeskSettingsRequest_V2/>
2022 </GetHelpdeskSettings>
2023 </ACMP>
2024 </ICQL>}}}
2025 {{/apimacro}}
2026
2027 {{apimacro title="GetHelpdeskSettings Response"}}
2028 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2029 <ACMP>
2030 <GetHelpdeskSettings ActionType="Response" version="2">
2031 <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2032 <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2033 <Categories>
2034 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2035 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2036 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2037 <Caption_EN>Caption_EN</Caption_EN>
2038 <Caption_DE>Caption_DE</Caption_DE>
2039 </TTicketCategory_V1>
2040 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2041 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2042 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2043 <Caption_EN>Caption_EN</Caption_EN>
2044 <Caption_DE>Caption_DE</Caption_DE>
2045 </TTicketCategory_V1>
2046 </Categories>
2047 <Impacts>
2048 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2049 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2050 <Caption_DE>Caption_DE</Caption_DE>
2051 <Caption_EN>Caption_EN</Caption_EN>
2052 </TTicketImpact_V1>
2053 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2054 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2055 <Caption_DE>Caption_DE</Caption_DE>
2056 <Caption_EN>Caption_EN</Caption_EN>
2057 </TTicketImpact_V1>
2058 </Impacts>
2059 <States>
2060 <TTicketState_V1 xsi:type="TTicketState_V1">
2061 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2062 <Caption_de>Caption_de</Caption_de>
2063 <Caption_en>Caption_en</Caption_en>
2064 <StateOrder>0</StateOrder>
2065 </TTicketState_V1>
2066 <TTicketState_V1 xsi:type="TTicketState_V1">
2067 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2068 <Caption_de>Caption_de</Caption_de>
2069 <Caption_en>Caption_en</Caption_en>
2070 <StateOrder>0</StateOrder>
2071 </TTicketState_V1>
2072 </States>
2073 <EnableResolution>false</EnableResolution>
2074 <Resolutions>
2075 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2076 <ID>ID</ID>
2077 <Quantifier>0</Quantifier>
2078 <Caption_EN>Caption_EN</Caption_EN>
2079 <Caption_DE>Caption_DE</Caption_DE>
2080 <IsDeleted>false</IsDeleted>
2081 <IsDefaultResolution>false</IsDefaultResolution>
2082 </TTicketResolution_V1>
2083 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2084 <ID>ID</ID>
2085 <Quantifier>0</Quantifier>
2086 <Caption_EN>Caption_EN</Caption_EN>
2087 <Caption_DE>Caption_DE</Caption_DE>
2088 <IsDeleted>false</IsDeleted>
2089 <IsDefaultResolution>false</IsDefaultResolution>
2090 </TTicketResolution_V1>
2091 </Resolutions>
2092 <Priorities>
2093 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2094 <Priority>0</Priority>
2095 <Caption_DE>Caption_DE</Caption_DE>
2096 <Caption_EN>Caption_EN</Caption_EN>
2097 </TTicketPriority_V1>
2098 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2099 <Priority>0</Priority>
2100 <Caption_DE>Caption_DE</Caption_DE>
2101 <Caption_EN>Caption_EN</Caption_EN>
2102 </TTicketPriority_V1>
2103 </Priorities>
2104 <MaxAttachmentSize>0</MaxAttachmentSize>
2105 <NeedCommentToClose>false</NeedCommentToClose>
2106 <TextModules>
2107 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2108 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2109 <Name>Name</Name>
2110 <Text>Text</Text>
2111 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2112 <Path>Path</Path>
2113 <FullPath>FullPath</FullPath>
2114 </TTicketTextModule_V1>
2115 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2116 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2117 <Name>Name</Name>
2118 <Text>Text</Text>
2119 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2120 <Path>Path</Path>
2121 <FullPath>FullPath</FullPath>
2122 </TTicketTextModule_V1>
2123 </TextModules>
2124 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2125 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2126 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2127 <MandatoryCustomFields>
2128 <string>Value 1</string>
2129 <string>Value 2</string>
2130 </MandatoryCustomFields>
2131 <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2132 </HelpdeskSettings>
2133 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2134 <ResultCode>0</ResultCode>
2135 <ResultMessage>ResultMessage</ResultMessage>
2136 </TGetHelpdeskSettingsResponse_V2>
2137 </GetHelpdeskSettings>
2138 </ACMP>
2139 </ICQL>}}}
2140 {{/apimacro}}
2141
2142 = GetAssigneeList =
2143
2144 {{apimacro title="GetAssigneeList Request"}}
2145 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2146 <ACMP>
2147 <GetAssigneeList ActionType="Request" version="1">
2148 <TGetAssigneeListRequest_V1/>
2149 </GetAssigneeList>
2150 </ACMP>
2151 </ICQL>}}}
2152 {{/apimacro}}
2153
2154 {{apimacro title="GetAssigneeList Response"}}
2155 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2156 <ACMP>
2157 <GetAssigneeList ActionType="Response" version="1">
2158 <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2159 <Assignees>
2160 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2161 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2162 <Name>Name</Name>
2163 <AssigneeIsGroup>false</AssigneeIsGroup>
2164 <Roles/>
2165 </TAssigneeInfo_V1>
2166 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2167 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2168 <Name>Name</Name>
2169 <AssigneeIsGroup>false</AssigneeIsGroup>
2170 <Roles/>
2171 </TAssigneeInfo_V1>
2172 </Assignees>
2173 <Version>Version</Version>
2174 <ResultCode>0</ResultCode>
2175 <ResultMessage>ResultMessage</ResultMessage>
2176 </TGetAssigneeListResponse_V1>
2177 </GetAssigneeList>
2178 </ACMP>
2179 </ICQL>}}}
2180 {{/apimacro}}
2181
2182 = SaveReminderOfTicket =
2183
2184 {{apimacro title="SaveReminderOfTicket Request"}}
2185 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2186 <ACMP>
2187 <SaveReminderOfTicket ActionType="Request" version="1">
2188 <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2189 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2190 <Reminder xsi:type="TTicketResubmission_V1">
2191 <Subject>Subject</Subject>
2192 <Content>Content</Content>
2193 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2194 </Reminder>
2195 </TSaveReminderOfTicketRequest_V1>
2196 </SaveReminderOfTicket>
2197 </ACMP>
2198 </ICQL>}}}
2199 {{/apimacro}}
2200
2201 {{apimacro title="SaveReminderOfTicket Response"}}
2202 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2203 <ACMP>
2204 <SaveReminderOfTicket ActionType="Response" version="1">
2205 <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2206 <ResultCode>0</ResultCode>
2207 <ResultMessage>ResultMessage</ResultMessage>
2208 </TSaveReminderOfTicketResponse_V1>
2209 </SaveReminderOfTicket>
2210 </ACMP>
2211 </ICQL>}}}
2212 {{/apimacro}}
2213
2214 = DeleteReminderOfTicket =
2215
2216 {{apimacro title="DeleteReminderOfTicket Request"}}
2217 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2218 <ACMP>
2219 <DeleteReminderOfTicket ActionType="Request" version="1">
2220 <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2221 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2222 </TDeleteReminderOfTicketRequest_V1>
2223 </DeleteReminderOfTicket>
2224 </ACMP>
2225 </ICQL>}}}
2226 {{/apimacro}}
2227
2228 {{apimacro title="DeleteReminderOfTicket Response"}}
2229 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2230 <ACMP>
2231 <DeleteReminderOfTicket ActionType="Response" version="1">
2232 <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2233 <ResultCode>0</ResultCode>
2234 <ResultMessage>ResultMessage</ResultMessage>
2235 </TDeleteReminderOfTicketResponse_V1>
2236 </DeleteReminderOfTicket>
2237 </ACMP>
2238 </ICQL>}}}
2239 {{/apimacro}}
2240
2241 = SaveTicketWorkingTime =
2242
2243 {{apimacro title="SaveTicketWorkingTime Request"}}
2244 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2245 <ACMP>
2246 <SaveTicketWorkingTime ActionType="Request" version="1">
2247 <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2248 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2249 <WorkingTime xsi:type="TTicketWorkingTime_V1">
2250 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2251 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2252 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2253 <Description>Description</Description>
2254 <Executor xsi:type="TContactInfo_V1">
2255 <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2256 </Executor>
2257 </WorkingTime>
2258 </TSaveTicketWorkingTimeRequest_V1>
2259 </SaveTicketWorkingTime>
2260 </ACMP>
2261 </ICQL>}}}
2262 {{/apimacro}}
2263
2264 {{apimacro title="SaveTicketWorkingTime Response"}}
2265 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2266 <ACMP>
2267 <SaveTicketWorkingTime ActionType="Response" version="1">
2268 <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2269 <ResultCode>0</ResultCode>
2270 <ResultMessage>ResultMessage</ResultMessage>
2271 </TSaveTicketWorkingTimeResponse_V1>
2272 </SaveTicketWorkingTime>
2273 </ACMP>
2274 </ICQL>}}}
2275 {{/apimacro}}
2276
2277 = GetTicketWorkingTimeList =
2278
2279 {{apimacro title="GetTicketWorkingTimeList Request"}}
2280 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2281 <ACMP>
2282 <GetTicketWorkingTimeList ActionType="Request" version="1">
2283 <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2284 <TicketId>TicketId</TicketId>
2285 </TGetTicketWorkingTimeListRequest_V1>
2286 </GetTicketWorkingTimeList>
2287 </ACMP>
2288 </ICQL>}}}
2289 {{/apimacro}}
2290
2291 {{apimacro title="GetTicketWorkingTimeList Response"}}
2292 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2293 <ACMP>
2294 <GetTicketWorkingTimeList ActionType="Response" version="1">
2295 <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2296 <WorkingTimeList>
2297 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2298 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2299 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2300 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2301 <Description>Description</Description>
2302 <Executor xsi:type="TContactInfo_V1">
2303 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2304 <Name>Name</Name>
2305 <FamilyName>FamilyName</FamilyName>
2306 <FullName>FullName</FullName>
2307 <Email>Email</Email>
2308 <HasPhoneNumber>false</HasPhoneNumber>
2309 <HasDeleteFlag>false</HasDeleteFlag>
2310 <IsUser>false</IsUser>
2311 </Executor>
2312 <Creator xsi:type="TContactInfo_V1">
2313 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2314 <Name>Name</Name>
2315 <FamilyName>FamilyName</FamilyName>
2316 <FullName>FullName</FullName>
2317 <Email>Email</Email>
2318 <HasPhoneNumber>false</HasPhoneNumber>
2319 <HasDeleteFlag>false</HasDeleteFlag>
2320 <IsUser>false</IsUser>
2321 </Creator>
2322 </TTicketWorkingTime_V1>
2323 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2324 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2325 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2326 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2327 <Description>Description</Description>
2328 <Executor xsi:type="TContactInfo_V1">
2329 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2330 <Name>Name</Name>
2331 <FamilyName>FamilyName</FamilyName>
2332 <FullName>FullName</FullName>
2333 <Email>Email</Email>
2334 <HasPhoneNumber>false</HasPhoneNumber>
2335 <HasDeleteFlag>false</HasDeleteFlag>
2336 <IsUser>false</IsUser>
2337 </Executor>
2338 <Creator xsi:type="TContactInfo_V1">
2339 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2340 <Name>Name</Name>
2341 <FamilyName>FamilyName</FamilyName>
2342 <FullName>FullName</FullName>
2343 <Email>Email</Email>
2344 <HasPhoneNumber>false</HasPhoneNumber>
2345 <HasDeleteFlag>false</HasDeleteFlag>
2346 <IsUser>false</IsUser>
2347 </Creator>
2348 </TTicketWorkingTime_V1>
2349 </WorkingTimeList>
2350 <ResultCode>0</ResultCode>
2351 <ResultMessage>ResultMessage</ResultMessage>
2352 </TGetTicketWorkingTimeListResponse_V1>
2353 </GetTicketWorkingTimeList>
2354 </ACMP>
2355 </ICQL>}}}
2356 {{/apimacro}}
2357
2358 = DeleteTicketWorkingTimeList =
2359
2360 {{apimacro title="DeleteTicketWorkingTimeList Request"}}
2361 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2362 <ACMP>
2363 <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2364 <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2365 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2366 <WorkingTimeIds>
2367 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2368 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2369 </WorkingTimeIds>
2370 </TDeleteTicketWorkingTimeListRequest_V1>
2371 </DeleteTicketWorkingTimeList>
2372 </ACMP>
2373 </ICQL>}}}
2374 {{/apimacro}}
2375
2376 {{apimacro title="DeleteTicketWorkingTimeList Response"}}
2377 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2378 <ACMP>
2379 <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2380 <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2381 <ResultCode>0</ResultCode>
2382 <ResultMessage>ResultMessage</ResultMessage>
2383 </TDeleteTicketWorkingTimeListResponse_V1>
2384 </DeleteTicketWorkingTimeList>
2385 </ACMP>
2386 </ICQL>}}}
2387 {{/apimacro}}
2388
2389 = SaveTicketCosts =
2390
2391 Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2392
2393 Beim Ändern eines Kosten-Einitrages ist nur "Id" Pflichtfeld
2394
2395 UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2396
2397 Amount muss größer als 0 und kleiner gleich 999999 sein.
2398
2399 Category darf nicht länger als 100 Zeichen sein.
2400
2401 Description darf nicht länger als 400 Zeichen sein.
2402
2403 Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2404
2405 {{apimacro title="SaveTicketCosts Request"}}
2406 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2407 <ACMP>
2408 <SaveTicketCosts ActionType="Request" version="1">
2409 <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2410 <TicketCost xsi:type="TTicketCost_V1">
2411 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2412 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2413 <UnitPrice>0</UnitPrice>
2414 <Amount>0</Amount>
2415 <Category>Category</Category>
2416 <Description>Description</Description>
2417 </TicketCost>
2418 </TSaveTicketCostsRequest_V1>
2419 </SaveTicketCosts>
2420 </ACMP>
2421 </ICQL>}}}
2422 {{/apimacro}}
2423
2424 {{apimacro title="SaveTicketCosts Response"}}
2425 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2426 <ACMP>
2427 <SaveTicketCosts ActionType="Response" version="1">
2428 <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2429 <ResultCode>0</ResultCode>
2430 <ResultMessage>ResultMessage</ResultMessage>
2431 </TSaveTicketCostsResponse_V1>
2432 </SaveTicketCosts>
2433 </ACMP>
2434 </ICQL>}}}
2435 {{/apimacro}}
2436
2437 = GetTicketCost =
2438
2439 {{apimacro title="GetTicketCost Request"}}
2440 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2441 <ACMP>
2442 <GetTicketCost ActionType="Request" version="1">
2443 <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2444 <TicketCostId>TicketCostId</TicketCostId>
2445 </TGetTicketCostRequest_V1>
2446 </GetTicketCost>
2447 </ACMP>
2448 </ICQL>}}}
2449 {{/apimacro}}
2450
2451 {{apimacro title="GetTicketCost Response"}}
2452 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2453 <ACMP>
2454 <GetTicketCost ActionType="Response" version="1">
2455 <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2456 <TicketCost xsi:type="TTicketCost_V2">
2457 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2458 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2459 <UnitPrice>0</UnitPrice>
2460 <Amount>0</Amount>
2461 <Category>Category</Category>
2462 <Description>Description</Description>
2463 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2464 <CreatedBy xsi:type="TContactInfo_V1">
2465 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2466 <Name>Name</Name>
2467 <FamilyName>FamilyName</FamilyName>
2468 <FullName>FullName</FullName>
2469 <Email>Email</Email>
2470 <HasPhoneNumber>false</HasPhoneNumber>
2471 <HasDeleteFlag>false</HasDeleteFlag>
2472 <IsUser>false</IsUser>
2473 </CreatedBy>
2474 </TicketCost>
2475 <ResultCode>0</ResultCode>
2476 <ResultMessage>ResultMessage</ResultMessage>
2477 </TGetTicketCostResponse_V1>
2478 </GetTicketCost>
2479 </ACMP>
2480 </ICQL>}}}
2481 {{/apimacro}}
2482
2483 = GetTicketCostList =
2484
2485 {{apimacro title="GetTicketCostList Request"}}
2486 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2487 <ACMP>
2488 <GetTicketCostList ActionType="Request" version="1">
2489 <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2490 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2491 </TGetTicketCostListRequest_V1>
2492 </GetTicketCostList>
2493 </ACMP>
2494 </ICQL>}}}
2495 {{/apimacro}}
2496
2497 {{apimacro title="GetTicketCostList Response"}}
2498 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2499 <ACMP>
2500 <GetTicketCostList ActionType="Response" version="1">
2501 <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2502 <TicketCostList>
2503 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2504 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2505 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2506 <UnitPrice>0</UnitPrice>
2507 <Amount>0</Amount>
2508 <Category>Category</Category>
2509 <Description>Description</Description>
2510 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2511 <CreatedBy xsi:type="TContactInfo_V1">
2512 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2513 <Name>Name</Name>
2514 <FamilyName>FamilyName</FamilyName>
2515 <FullName>FullName</FullName>
2516 <Email>Email</Email>
2517 <HasPhoneNumber>false</HasPhoneNumber>
2518 <HasDeleteFlag>false</HasDeleteFlag>
2519 <IsUser>false</IsUser>
2520 </CreatedBy>
2521 </TTicketCost_V2>
2522 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2523 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2524 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2525 <UnitPrice>0</UnitPrice>
2526 <Amount>0</Amount>
2527 <Category>Category</Category>
2528 <Description>Description</Description>
2529 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2530 <CreatedBy xsi:type="TContactInfo_V1">
2531 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2532 <Name>Name</Name>
2533 <FamilyName>FamilyName</FamilyName>
2534 <FullName>FullName</FullName>
2535 <Email>Email</Email>
2536 <HasPhoneNumber>false</HasPhoneNumber>
2537 <HasDeleteFlag>false</HasDeleteFlag>
2538 <IsUser>false</IsUser>
2539 </CreatedBy>
2540 </TTicketCost_V2>
2541 </TicketCostList>
2542 <ResultCode>0</ResultCode>
2543 <ResultMessage>ResultMessage</ResultMessage>
2544 </TGetTicketCostListResponse_V1>
2545 </GetTicketCostList>
2546 </ACMP>
2547 </ICQL>}}}
2548 {{/apimacro}}
2549
2550 = DeleteTicketCosts =
2551
2552 {{apimacro title="DeleteTicketCosts Request"}}
2553 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2554 <ACMP>
2555 <DeleteTicketCosts ActionType="Request" version="1">
2556 <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2557 <TicketCostIds>
2558 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2559 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2560 </TicketCostIds>
2561 </TDeleteTicketCostsRequest_V1>
2562 </DeleteTicketCosts>
2563 </ACMP>
2564 </ICQL>}}}
2565 {{/apimacro}}
2566
2567 {{apimacro title="DeleteTicketCosts Response"}}
2568 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2569 <ACMP>
2570 <DeleteTicketCosts ActionType="Response" version="1">
2571 <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2572 <ResultCode>0</ResultCode>
2573 <ResultMessage>ResultMessage</ResultMessage>
2574 </TDeleteTicketCostsResponse_V1>
2575 </DeleteTicketCosts>
2576 </ACMP>
2577 </ICQL>}}}
2578 {{/apimacro}}
2579
2580 = DeleteTicketComment =
2581
2582 {{apimacro title="DeleteTicketComment Request"}}
2583 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2584 <ACMP>
2585 <DeleteTicketComment ActionType="Request" version="1">
2586 <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2587 <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2588 </TDeleteTicketCommentRequest_V1>
2589 </DeleteTicketComment>
2590 </ACMP>
2591 </ICQL>}}}
2592 {{/apimacro}}
2593
2594 {{apimacro title="DeleteTicketComment Response"}}
2595 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2596 <ACMP>
2597 <DeleteTicketComment ActionType="Response" version="1">
2598 <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2599 <ResultCode>0</ResultCode>
2600 <ResultMessage>ResultMessage</ResultMessage>
2601 </TDeleteTicketCommentResponse_V1>
2602 </DeleteTicketComment>
2603 </ACMP>
2604 </ICQL>}}}
2605 {{/apimacro}}
2606
2607 = LinkAssetsToTicket =
2608
2609 {{apimacro title="LinkAssetsToTicket Request"}}
2610 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2611 <ACMP>
2612 <LinkAssetsToTicket ActionType="Request" version="1">
2613 <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2614 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2615 <AssetIds>
2616 <string>Value 1</string>
2617 <string>Value 2</string>
2618 </AssetIds>
2619 </TLinkAssetsToTicketRequest_V1>
2620 </LinkAssetsToTicket>
2621 </ACMP>
2622 </ICQL>}}}
2623 {{/apimacro}}
2624
2625 {{apimacro title="LinkAssetsToTicket Response"}}
2626 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2627 <ACMP>
2628 <LinkAssetsToTicket ActionType="Response" version="1">
2629 <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2630 <FailedAssetIds>
2631 <string>Value 1</string>
2632 <string>Value 2</string>
2633 </FailedAssetIds>
2634 <ResultCode>0</ResultCode>
2635 <ResultMessage>ResultMessage</ResultMessage>
2636 </TLinkAssetsToTicketResponse_V1>
2637 </LinkAssetsToTicket>
2638 </ACMP>
2639 </ICQL>}}}
2640 {{/apimacro}}
2641
2642 = LinkClientsToTicket =
2643
2644 {{apimacro title="LinkClientsToTicket Request"}}
2645 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2646 <ACMP>
2647 <LinkClientsToTicket ActionType="Request" version="1">
2648 <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2649 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2650 <ClientIds>
2651 <string>Value 1</string>
2652 <string>Value 2</string>
2653 </ClientIds>
2654 </TLinkClientsToTicketRequest_V1>
2655 </LinkClientsToTicket>
2656 </ACMP>
2657 </ICQL>}}}
2658 {{/apimacro}}
2659
2660 {{apimacro title="LinkClientsToTicket Response"}}
2661 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2662 <ACMP>
2663 <LinkClientsToTicket ActionType="Response" version="1">
2664 <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2665 <FailedClientIds>
2666 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2667 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2668 </FailedClientIds>
2669 <ResultCode>0</ResultCode>
2670 <ResultMessage>ResultMessage</ResultMessage>
2671 </TLinkClientsToTicketResponse_V1>
2672 </LinkClientsToTicket>
2673 </ACMP>
2674 </ICQL>}}}
2675 {{/apimacro}}
2676
2677 = LinkTicketsToTicket =
2678
2679 {{apimacro title="LinkTicketsToTicket Request"}}
2680 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2681 <ACMP>
2682 <LinkTicketsToTicket ActionType="Request" version="1">
2683 <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2684 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2685 <TicketIdsToLink>
2686 <string>Value 1</string>
2687 <string>Value 2</string>
2688 </TicketIdsToLink>
2689 </TLinkTicketsToTicketRequest_V1>
2690 </LinkTicketsToTicket>
2691 </ACMP>
2692 </ICQL>}}}
2693 {{/apimacro}}
2694
2695 {{apimacro title="LinkTicketsToTicket Response"}}
2696 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2697 <ACMP>
2698 <LinkTicketsToTicket ActionType="Response" version="1">
2699 <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2700 <FailedTicketIds>
2701 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2702 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2703 </FailedTicketIds>
2704 <ResultCode>0</ResultCode>
2705 <ResultMessage>ResultMessage</ResultMessage>
2706 </TLinkTicketsToTicketResponse_V1>
2707 </LinkTicketsToTicket>
2708 </ACMP>
2709 </ICQL>}}}
2710 {{/apimacro}}
2711
2712 = GetEmailMonitorList =
2713
2714 {{apimacro title="GetEmailMonitorList Request"}}
2715 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2716 <ACMP>
2717 <GetEmailMonitorList ActionType="Request" version="1">
2718 <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2719 <!
2720 The following values can be filtered:
2721 - Subject
2722 - Recipient
2723 - CC
2724 - BCC
2725 - ErrorMessage
2726 >
2727 <FilterText>FilterText</FilterText>
2728 </TGetEmailMonitorListRequest_V1>
2729 </GetEmailMonitorList>
2730 </ACMP>
2731 </ICQL>}}}
2732 {{/apimacro}}
2733
2734 {{apimacro title="GetEmailMonitorList Response"}}
2735 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2736 <ACMP>
2737 <GetEmailMonitorList ActionType="Response" version="1">
2738 <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2739 <EmailList>
2740 <TEmail_V1 xsi:type="TEmail_V1">
2741 <ID>ID</ID>
2742 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2743 <Category>Category</Category>
2744 <Subject>Subject</Subject>
2745 <Recipient>Recipient</Recipient>
2746 <CC>CC</CC>
2747 <BCC>BCC</BCC>
2748 <ErrorCode>0</ErrorCode>
2749 <ErrorMessage>ErrorMessage</ErrorMessage>
2750 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2751 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2752 <Size>0</Size>
2753 </TEmail_V1>
2754 <TEmail_V1 xsi:type="TEmail_V1">
2755 <ID>ID</ID>
2756 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2757 <Category>Category</Category>
2758 <Subject>Subject</Subject>
2759 <Recipient>Recipient</Recipient>
2760 <CC>CC</CC>
2761 <BCC>BCC</BCC>
2762 <ErrorCode>0</ErrorCode>
2763 <ErrorMessage>ErrorMessage</ErrorMessage>
2764 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2765 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2766 <Size>0</Size>
2767 </TEmail_V1>
2768 </EmailList>
2769 <ResultCode>0</ResultCode>
2770 <ResultMessage>ResultMessage</ResultMessage>
2771 </TGetEmailMonitorListResponse_V1>
2772 </GetEmailMonitorList>
2773 </ACMP>
2774 </ICQL>}}}
2775 {{/apimacro}}
2776
2777 = DeleteEmailMonitorList =
2778
2779 {{apimacro title="DeleteEmailMonitorList Request"}}
2780 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2781 <ACMP>
2782 <DeleteEmailMonitorList ActionType="Request" version="1">
2783 <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2784 <EmailIDList>
2785 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2786 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2787 </EmailIDList>
2788 </TDeleteEmailMonitorListRequest_V1>
2789 </DeleteEmailMonitorList>
2790 </ACMP>
2791 </ICQL>}}}
2792 {{/apimacro}}
2793
2794 {{apimacro title="DeleteEmailMonitorList Response"}}
2795 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2796 <ACMP>
2797 <DeleteEmailMonitorList ActionType="Response" version="1">
2798 <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2799 <ResultCode>0</ResultCode>
2800 <ResultMessage>ResultMessage</ResultMessage>
2801 </TDeleteEmailMonitorListResponse_V1>
2802 </DeleteEmailMonitorList>
2803 </ACMP>
2804 </ICQL>}}}
2805 {{/apimacro}}
2806
2807 = GetTicketTemplateList =
2808
2809 {{apimacro title="GetTicketTemplateList Request"}}
2810 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2811 <ACMP>
2812 <GetTicketTemplateList ActionType="Request" version="1">
2813 <TGetTicketTemplateListRequest_V1/>
2814 </GetTicketTemplateList>
2815 </ACMP>
2816 </ICQL>}}}
2817 {{/apimacro}}
2818
2819 {{apimacro title="GetTicketTemplateList Response"}}
2820 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2821 <ACMP>
2822 <GetTicketTemplateList ActionType="Response" version="1">
2823 <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2824 <TemplateList>
2825 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2826 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2827 <Name>Name</Name>
2828 <IsHotTopic>false</IsHotTopic>
2829 </TTicketTemplateInfo_V1>
2830 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2831 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2832 <Name>Name</Name>
2833 <IsHotTopic>false</IsHotTopic>
2834 </TTicketTemplateInfo_V1>
2835 </TemplateList>
2836 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2837 <ResultCode>0</ResultCode>
2838 <ResultMessage>ResultMessage</ResultMessage>
2839 </TGetTicketTemplateListResponse_V1>
2840 </GetTicketTemplateList>
2841 </ACMP>
2842 </ICQL>}}}
2843 {{/apimacro}}
2844
2845 = DeleteTicketAttachments =
2846
2847 {{apimacro title="DeleteTicketAttachments Request"}}
2848 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2849 <ACMP>
2850 <DeleteTicketAttachments ActionType="Request" version="1">
2851 <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2852 <AttachmentIds>
2853 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2854 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2855 </AttachmentIds>
2856 </TDeleteTicketAttachmentsRequest_V1>
2857 </DeleteTicketAttachments>
2858 </ACMP>
2859 </ICQL>}}}
2860 {{/apimacro}}
2861
2862 {{apimacro title="DeleteTicketAttachments Response"}}
2863 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2864 <ACMP>
2865 <DeleteTicketAttachments ActionType="Response" version="1">
2866 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2867 <ResultCode>0</ResultCode>
2868 <ResultMessage>ResultMessage</ResultMessage>
2869 </TDeleteTicketAttachmentsResponse_V1>
2870 </DeleteTicketAttachments>
2871 </ACMP>
2872 </ICQL>}}}
2873 {{/apimacro}}
2874
2875
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