Wiki-Quellcode von Helpdesk

Version 6.1 von Steffi F am 2025/06/13 10:07
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1 {{aagon.floatingbox/}}
2
3 = Save Ticket =
4
5 Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6
7 {{apimacro title="SaveTicket Request"}}
8 <ICQL xmlns="http:~/~/acmp.com/SaveTicketRequest_V1" xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
9 <ACMP>
10 <SaveTicket ActionType="Request" version="1">
11 <TSaveTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
12 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 <Title>Title</Title>
15 <HtmlDescription>HtmlDescription</HtmlDescription>
16 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
17 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
18 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
19 <PriorityId>0</PriorityId>
20 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
21 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
22 <Keywords>Keywords</Keywords>
23 <CustomFieldValues>
24 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
25 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
26 <Value>Value</Value>
27 </TCustomFieldValue_V1>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 </CustomFieldValues>
33 </TSaveTicketRequest_V1>
34 </SaveTicket>
35 </ACMP>
36 </ICQL>
37 {{/apimacro}}
38
39
40
41
42 Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
43
44 |(((
45 <HtmlDescription>
46
47 Hello
48
49 &lt;br /&gt;
50
51 World23
52
53 </HtmlDescription>
54
55
56 )))|
57
58 {{apimacro title="SaveTicket Response"}}
59 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V1">
60 <ACMP>
61 <SaveTicket ActionType="Response" version="1">
62 <TSaveTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
63 <ResultCode>0</ResultCode>
64 <ResultMessage>ResultMessage</ResultMessage>
65 </TSaveTicketResponse_V1>
66 </SaveTicket>
67 </ACMP>
68 </ICQL>
69 {{/apimacro}}
70
71 {{apimacro title="SaveTicket Request V2"}}
72 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V2">
73 <ACMP>
74 <SaveTicket ActionType="Request" version="2">
75 <TSaveTicketRequest_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
76 <Ticket xsi:type="TTicket_V1">
77 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
78 <IntTicketId>0</IntTicketId>
79 <Requester xsi:type="TContactInfo_V1">
80 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
81 </Requester>
82 <Title>Title</Title>
83 <HtmlDescription>HtmlDescription</HtmlDescription>
84 <Assignee xsi:type="TContactInfo_V1">
85 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
86 </Assignee>
87 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
88 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
89 <PriorityId>0</PriorityId>
90 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
91 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
92 <Keywords>Keywords</Keywords>
93 <CustomFieldValues>
94 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
95 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
96 <Value>Value</Value>
97 </TCustomFieldValue_V1>
98 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
99 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
100 <Value>Value</Value>
101 </TCustomFieldValue_V1>
102 </CustomFieldValues>
103 </Ticket>
104 </TSaveTicketRequest_V2>
105 </SaveTicket>
106 </ACMP>
107 </ICQL>
108 {{/apimacro}}
109
110 {{apimacro title="SaveTicket Response V2"}}
111 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V2">
112 <ACMP>
113 <SaveTicket ActionType="Response" version="2">
114 <TSaveTicketResponse_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
115 <ResultCode>0</ResultCode>
116 <ResultMessage>ResultMessage</ResultMessage>
117 </TSaveTicketResponse_V2>
118 </SaveTicket>
119 </ACMP>
120 </ICQL>
121 {{/apimacro}}
122
123 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
124
125 {{apimacro title="SaveTicket Response V3"}}
126 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
127 <ACMP>
128 <SaveTicket ActionType="Response" version="3">
129 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
130 <ResultCode>0</ResultCode>
131 <ResultMessage>ResultMessage</ResultMessage>
132 </TSaveTicketResponse_V3>
133 </SaveTicket>
134 </ACMP>
135 </ICQL>
136 {{/apimacro}}
137
138 {{apimacro title="SaveTicket Request V4"}}
139 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V4">
140 <ACMP>
141 <SaveTicket ActionType="Request" version="4">
142 <TSaveTicketRequest_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
143 <Ticket xsi:type="TTicket_V4">
144 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
145 <Requester xsi:type="TContactInfo_V1">
146 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
147 </Requester>
148 <Title>Title</Title>
149 <HtmlDescription>HtmlDescription</HtmlDescription>
150 <Assignee xsi:type="TAssigneeInfo_V1">
151 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
152 <AssigneeIsGroup>false</AssigneeIsGroup>
153 </Assignee>
154 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
155 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
156 <PriorityId>0</PriorityId>
157 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
158 <ResolutionId>ResolutionId</ResolutionId>
159 <Keywords>Keywords</Keywords>
160 <CustomFieldValues>
161 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
162 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
163 <Value>Value</Value>
164 </TCustomFieldValue_V1>
165 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
166 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
167 <Value>Value</Value>
168 </TCustomFieldValue_V1>
169 </CustomFieldValues>
170 <Escalation xsi:type="TTicketEscalation_V1">
171 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
172 </Escalation>
173 <ScheduledForResubmission>false</ScheduledForResubmission>
174 <Resubmission xsi:type="TTicketResubmission_V1">
175 <Subject>Subject</Subject>
176 <Content>Content</Content>
177 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
178 <Due>Pending</Due>
179 </Resubmission>
180 <PlainDescription>PlainDescription</PlainDescription>
181 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
182 </Ticket>
183 </TSaveTicketRequest_V4>
184 </SaveTicket>
185 </ACMP>
186 </ICQL>
187 {{/apimacro}}
188
189 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
190
191 Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
192
193 {{apimacro title="SaveTicket Response V4"}}
194 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V4">
195 <ACMP>
196 <SaveTicket ActionType="Response" version="4">
197 <TSaveTicketResponse_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
198 <ResultCode>0</ResultCode>
199 <ResultMessage>ResultMessage</ResultMessage>
200 </TSaveTicketResponse_V4>
201 </SaveTicket>
202 </ACMP>
203 </ICQL>
204 {{/apimacro}}
205
206 = CloseTicket =
207
208 Pflichtfelder:
209
210 **TicketId, Assignee**
211
212
213 Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
214
215 **ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
216
217 **Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
218
219 **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
220
221 {{apimacro title="CloseTicket Request"}}
222 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketRequest_V1">
223 <ACMP>
224 <CloseTicket ActionType="Request" version="1">
225 <TCloseTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
226 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
227 <Comment xsi:type="TTicketComment_V3">
228 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
229 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
230 <IsPlainText>false</IsPlainText>
231 <CommentText>CommentText</CommentText>
232 <IsPublic>false</IsPublic>
233 <PublicRecipient>PublicRecipient</PublicRecipient>
234 <PublicCC>PublicCC</PublicCC>
235 <PublicBCC>PublicBCC</PublicBCC>
236 <IsVisibleForWeb>true</IsVisibleForWeb>
237 </Comment>
238 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
239 <Assignee xsi:type="TAssigneeInfo_V1">
240 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
241 <Name>Name</Name>
242 <AssigneeIsGroup>false</AssigneeIsGroup>
243 <Roles/>
244 </Assignee>
245 <ResolutionId>ResolutionId</ResolutionId>
246 <CloseLinkedTicketIds>
247 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
248 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
249 </CloseLinkedTicketIds>
250 <WorkingTime xsi:type="TTicketWorkingTime_V1">
251 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
252 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
253 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
254 <Description>Description</Description>
255 <Executor xsi:type="TContactInfo_V1">
256 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
257 </Executor>
258 </WorkingTime>
259 </TCloseTicketRequest_V1>
260 </CloseTicket>
261 </ACMP>
262 </ICQL>
263 {{/apimacro}}
264
265 {{apimacro title="CloseTicket Response"}}
266 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketResponse_V1">
267 <ACMP>
268 <CloseTicket ActionType="Response" version="1">
269 <TCloseTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
270 <ResultCode>0</ResultCode>
271 <ResultMessage>ResultMessage</ResultMessage>
272 </TCloseTicketResponse_V1>
273 </CloseTicket>
274 </ACMP>
275 </ICQL>
276 {{/apimacro}}
277
278 = ReopenTicket =
279
280 {{apimacro title="ReopenTicket Request"}}
281 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketRequest_V1">
282 <ACMP>
283 <ReopenTicket ActionType="Request" version="1">
284 <TReopenTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
285 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
286 </TReopenTicketRequest_V1>
287 </ReopenTicket>
288 </ACMP>
289 </ICQL>
290 {{/apimacro}}
291
292 {{apimacro title="ReopenTicket Response"}}
293 <ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketResponse_V1">
294 <ACMP>
295 <ReopenTicket ActionType="Response" version="1">
296 <TReopenTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
297 <ResultCode>0</ResultCode>
298 <ResultMessage>ResultMessage</ResultMessage>
299 </TReopenTicketResponse_V1>
300 </ReopenTicket>
301 </ACMP>
302 </ICQL>
303 {{/apimacro}}
304
305 = MergeTickets =
306
307 {{apimacro title="MergeTickets Request"}}
308 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
309 <ACMP>
310 <MergeTickets ActionType="Request" version="1">
311 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
312 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
313 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
314 </TMergeTicketsRequest_V1>
315 </MergeTickets>
316 </ACMP>
317 </ICQL>
318 {{/apimacro}}
319
320 {{apimacro title="MergeTickets Response"}}
321 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
322 <ACMP>
323 <MergeTickets ActionType="Response" version="1">
324 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
325 <ResultCode>0</ResultCode>
326 <ResultMessage>ResultMessage</ResultMessage>
327 </TMergeTicketsResponse_V1>
328 </MergeTickets>
329 </ACMP>
330 </ICQL>
331 {{/apimacro}}
332
333 = GetTicket =
334
335 {{apimacro title="GetTicket Request"}}
336 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
337 <ACMP>
338 <GetTicket ActionType="Request" version="1">
339 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
340 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
341 </TGetTicketRequest_V1>
342 </GetTicket>
343 </ACMP>
344 </ICQL>
345 {{/apimacro}}
346
347 {{apimacro title="GetTicket Response"}}
348 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
349 <ACMP>
350 <GetTicket ActionType="Response" version="1">
351 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
352 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
353 <IntTicketId>0</IntTicketId>
354 <Requester/>
355 <Title>Title</Title>
356 <HtmlDescription>HtmlDescription</HtmlDescription>
357 <Assignee/>
358 <Creator/>
359 <CreatorType>tcACMPUser</CreatorType>
360 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
361 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
362 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
363 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
364 <PriorityId>0</PriorityId>
365 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
366 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
367 <Keywords>Keywords</Keywords>
368 <CustomFieldValues>
369 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
370 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
371 <Value>Value</Value>
372 </TCustomFieldValue_V1>
373 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
374 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
375 <Value>Value</Value>
376 </TCustomFieldValue_V1>
377 </CustomFieldValues>
378 <ResultCode>0</ResultCode>
379 <ResultMessage>ResultMessage</ResultMessage>
380 </TGetTicketResponse_V1>
381 </GetTicket>
382 </ACMP>
383 </ICQL>
384 {{/apimacro}}
385
386 {{apimacro title="GetTicket Request V2"}}
387 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
388 <ACMP>
389 <GetTicket ActionType="Request" version="2">
390 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
391 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
392 </TGetTicketRequest_V2>
393 </GetTicket>
394 </ACMP>
395 </ICQL>
396 {{/apimacro}}
397
398 {{apimacro title="GetTicket Response V2"}}
399 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
400 <ACMP>
401 <GetTicket ActionType="Response" version="2">
402 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
403 <Ticket xsi:type="TTicket_V1">
404 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
405 <IntTicketId>0</IntTicketId>
406 <Requester xsi:type="TContactInfo_V1">
407 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
408 <Name>Name</Name>
409 <FamilyName>FamilyName</FamilyName>
410 <FullName>FullName</FullName>
411 <Email>Email</Email>
412 <HasPhoneNumber>false</HasPhoneNumber>
413 <HasDeleteFlag>false</HasDeleteFlag>
414 <IsUser>false</IsUser>
415 </Requester>
416 <Title>Title</Title>
417 <HtmlDescription>HtmlDescription</HtmlDescription>
418 <Assignee xsi:type="TContactInfo_V1">
419 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
420 <Name>Name</Name>
421 <FamilyName>FamilyName</FamilyName>
422 <FullName>FullName</FullName>
423 <Email>Email</Email>
424 <HasPhoneNumber>false</HasPhoneNumber>
425 <HasDeleteFlag>false</HasDeleteFlag>
426 <IsUser>false</IsUser>
427 </Assignee>
428 <Creator xsi:type="TContactInfo_V1">
429 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
430 <Name>Name</Name>
431 <FamilyName>FamilyName</FamilyName>
432 <FullName>FullName</FullName>
433 <Email>Email</Email>
434 <HasPhoneNumber>false</HasPhoneNumber>
435 <HasDeleteFlag>false</HasDeleteFlag>
436 <IsUser>false</IsUser>
437 </Creator>
438 <CreatorType>tcACMPUser</CreatorType>
439 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
440 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
441 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
442 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
443 <PriorityId>0</PriorityId>
444 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
445 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
446 <Keywords>Keywords</Keywords>
447 <CustomFieldValues>
448 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
449 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
450 <Value>Value</Value>
451 </TCustomFieldValue_V1>
452 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
453 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
454 <Value>Value</Value>
455 </TCustomFieldValue_V1>
456 </CustomFieldValues>
457 <Escalation xsi:type="TTicketEscalation_V1">
458 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
459 <Name>Name</Name>
460 <Level>0</Level>
461 </Escalation>
462 <ScheduledForResubmission>false</ScheduledForResubmission>
463 <Resubmission xsi:type="TTicketResubmission_V1">
464 <Subject>Subject</Subject>
465 <Content>Content</Content>
466 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
467 <Due>Pending</Due>
468 </Resubmission>
469 </Ticket>
470 <ResultCode>0</ResultCode>
471 <ResultMessage>ResultMessage</ResultMessage>
472 </TGetTicketResponse_V2>
473 </GetTicket>
474 </ACMP>
475 </ICQL>
476 {{/apimacro}}
477
478 {{apimacro title="GetTicket Request V3"}}
479 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
480 <ACMP>
481 <GetTicket ActionType="Request" version="3">
482 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
483 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
484 </TGetTicketRequest_V3>
485 </GetTicket>
486 </ACMP>
487 </ICQL>
488 {{/apimacro}}
489
490 {{apimacro title="GetTicket Response V3"}}
491 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
492 <ACMP>
493 <GetTicket ActionType="Response" version="3">
494 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
495 <Ticket xsi:type="TTicket_V2">
496 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
497 <IntTicketId>0</IntTicketId>
498 <Requester xsi:type="TContactInfo_V1">
499 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
500 <Name>Name</Name>
501 <FamilyName>FamilyName</FamilyName>
502 <FullName>FullName</FullName>
503 <Email>Email</Email>
504 <HasPhoneNumber>false</HasPhoneNumber>
505 <HasDeleteFlag>false</HasDeleteFlag>
506 <IsUser>false</IsUser>
507 </Requester>
508 <Title>Title</Title>
509 <HtmlDescription>HtmlDescription</HtmlDescription>
510 <Assignee xsi:type="TAssigneeInfo_V1">
511 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
512 <Name>Name</Name>
513 <AssigneeIsGroup>false</AssigneeIsGroup>
514 <Roles/>
515 </Assignee>
516 <Creator xsi:type="TContactInfo_V1">
517 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
518 <Name>Name</Name>
519 <FamilyName>FamilyName</FamilyName>
520 <FullName>FullName</FullName>
521 <Email>Email</Email>
522 <HasPhoneNumber>false</HasPhoneNumber>
523 <HasDeleteFlag>false</HasDeleteFlag>
524 <IsUser>false</IsUser>
525 </Creator>
526 <CreatorType>tcACMPUser</CreatorType>
527 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
528 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
529 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
530 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
531 <PriorityId>0</PriorityId>
532 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
533 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
534 <Keywords>Keywords</Keywords>
535 <CustomFieldValues>
536 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
537 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
538 <Value>Value</Value>
539 </TCustomFieldValue_V1>
540 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
541 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
542 <Value>Value</Value>
543 </TCustomFieldValue_V1>
544 </CustomFieldValues>
545 <Escalation xsi:type="TTicketEscalation_V1">
546 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
547 <Name>Name</Name>
548 <Level>0</Level>
549 </Escalation>
550 <ScheduledForResubmission>false</ScheduledForResubmission>
551 <Resubmission xsi:type="TTicketResubmission_V1">
552 <Subject>Subject</Subject>
553 <Content>Content</Content>
554 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
555 <Due>Pending</Due>
556 </Resubmission>
557 <PlainDescription>PlainDescription</PlainDescription>
558 </Ticket>
559 <ResultCode>0</ResultCode>
560 <ResultMessage>ResultMessage</ResultMessage>
561 </TGetTicketResponse_V3>
562 </GetTicket>
563 </ACMP>
564 </ICQL>
565 {{/apimacro}}
566
567 {{apimacro title="GetTicket Request V4"}}
568 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
569 <ACMP>
570 <GetTicket ActionType="Request" version="4">
571 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
572 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
573 </TGetTicketRequest_V4>
574 </GetTicket>
575 </ACMP>
576 </ICQL>
577 {{/apimacro}}
578
579 {{apimacro title="GetTicket Response V4"}}
580 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
581 <ACMP>
582 <GetTicket ActionType="Response" version="4">
583 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
584 <Ticket xsi:type="TTicket_V3">
585 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
586 <IntTicketId>0</IntTicketId>
587 <Requester xsi:type="TContactInfo_V1">
588 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
589 <Name>Name</Name>
590 <FamilyName>FamilyName</FamilyName>
591 <FullName>FullName</FullName>
592 <Email>Email</Email>
593 <HasPhoneNumber>false</HasPhoneNumber>
594 <HasDeleteFlag>false</HasDeleteFlag>
595 <IsUser>false</IsUser>
596 </Requester>
597 <Title>Title</Title>
598 <HtmlDescription>HtmlDescription</HtmlDescription>
599 <Assignee xsi:type="TAssigneeInfo_V1">
600 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
601 <Name>Name</Name>
602 <AssigneeIsGroup>false</AssigneeIsGroup>
603 <Roles/>
604 </Assignee>
605 <Creator xsi:type="TContactInfo_V1">
606 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
607 <Name>Name</Name>
608 <FamilyName>FamilyName</FamilyName>
609 <FullName>FullName</FullName>
610 <Email>Email</Email>
611 <HasPhoneNumber>false</HasPhoneNumber>
612 <HasDeleteFlag>false</HasDeleteFlag>
613 <IsUser>false</IsUser>
614 </Creator>
615 <CreatorType>tcACMPUser</CreatorType>
616 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
617 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
618 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
619 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
620 <PriorityId>0</PriorityId>
621 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
622 <ResolutionId>ResolutionId</ResolutionId>
623 <Keywords>Keywords</Keywords>
624 <CustomFieldValues>
625 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
626 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
627 <Value>Value</Value>
628 </TCustomFieldValue_V1>
629 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
630 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
631 <Value>Value</Value>
632 </TCustomFieldValue_V1>
633 </CustomFieldValues>
634 <Escalation xsi:type="TTicketEscalation_V1">
635 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
636 <Name>Name</Name>
637 <Level>0</Level>
638 </Escalation>
639 <ScheduledForResubmission>false</ScheduledForResubmission>
640 <Resubmission xsi:type="TTicketResubmission_V1">
641 <Subject>Subject</Subject>
642 <Content>Content</Content>
643 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
644 <Due>Pending</Due>
645 </Resubmission>
646 <PlainDescription>PlainDescription</PlainDescription>
647 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
648 </Ticket>
649 <ResultCode>0</ResultCode>
650 <ResultMessage>ResultMessage</ResultMessage>
651 </TGetTicketResponse_V4>
652 </GetTicket>
653 </ACMP>
654 </ICQL>
655 {{/apimacro}}
656
657 Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben. Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String. Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall den Standardwert eines Booleans "false" beinhaltet.
658
659 {{apimacro title="GetTicket Request V5"}}
660 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
661 <ACMP>
662 <GetTicket ActionType="Request" version="5">
663 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
664 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
665 </TGetTicketRequest_V5>
666 </GetTicket>
667 </ACMP>
668 </ICQL>
669 {{/apimacro}}
670
671 {{apimacro title="GetTicket Response V5"}}
672 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
673 <ACMP>
674 <GetTicket ActionType="Response" version="5">
675 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
676 <Ticket xsi:type="TTicket_V4">
677 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
678 <IntTicketId>0</IntTicketId>
679 <Requester xsi:type="TContactInfo_V1">
680 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
681 <Name>Name</Name>
682 <FamilyName>FamilyName</FamilyName>
683 <FullName>FullName</FullName>
684 <Email>Email</Email>
685 <HasPhoneNumber>true</HasPhoneNumber>
686 <HasDeleteFlag>false</HasDeleteFlag>
687 <IsUser>false</IsUser>
688 </Requester>
689 <Title>Title</Title>
690 <HtmlDescription>HtmlDescription</HtmlDescription>
691 <Assignee xsi:type="TAssigneeInfo_V1">
692 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
693 <Name>Name</Name>
694 <AssigneeIsGroup>false</AssigneeIsGroup>
695 <Roles/>
696 </Assignee>
697 <Creator xsi:type="TContactInfo_V1">
698 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
699 <Name>Name</Name>
700 <FamilyName>FamilyName</FamilyName>
701 <FullName>FullName</FullName>
702 <Email>Email</Email>
703 <HasPhoneNumber>true</HasPhoneNumber>
704 <HasDeleteFlag>false</HasDeleteFlag>
705 <IsUser>false</IsUser>
706 </Creator>
707 <CreatorType>tcACMPUser</CreatorType>
708 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
709 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
710 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
711 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
712 <PriorityId>0</PriorityId>
713 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
714 <ResolutionId>ResolutionId</ResolutionId>
715 <Keywords>Keywords</Keywords>
716 <CustomFieldValues>
717 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
718 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
719 <Value>Value</Value>
720 </TCustomFieldValue_V1>
721 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
722 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
723 <Value>Value</Value>
724 </TCustomFieldValue_V1>
725 </CustomFieldValues>
726 <Escalation xsi:type="TTicketEscalation_V1">
727 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
728 <Name>Name</Name>
729 <Level>0</Level>
730 </Escalation>
731 <ScheduledForResubmission>false</ScheduledForResubmission>
732 <Resubmission xsi:type="TTicketResubmission_V1">
733 <Subject>Subject</Subject>
734 <Content>Content</Content>
735 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
736 <Due>Pending</Due>
737 </Resubmission>
738 <PlainDescription>PlainDescription</PlainDescription>
739 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
740 <TotalTicketCosts>0</TotalTicketCosts>
741 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
742 </Ticket>
743 <ResultCode>0</ResultCode>
744 <ResultMessage>ResultMessage</ResultMessage>
745 </TGetTicketResponse_V5>
746 </GetTicket>
747 </ACMP>
748 </ICQL>
749 {{/apimacro}}
750
751 = GetTicketFromTemplate =
752
753 Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
754
755 Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
756
757 {{apimacro title="GetTicketFromTemplate Request"}}
758 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
759 <ACMP>
760 <GetTicketFromTemplate ActionType="Request" version="1">
761 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
762 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
763 </TGetTicketFromTemplateRequest_V1>
764 </GetTicketFromTemplate>
765 </ACMP>
766 </ICQL>
767 {{/apimacro}}
768
769 {{apimacro title="GetTicketFromTemplate Response"}}
770 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
771 <ACMP>
772 <GetTicketFromTemplate ActionType="Response" version="1">
773 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
774 <Ticket xsi:type="TTicket_V4">
775 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
776 <IntTicketId>0</IntTicketId>
777 <Requester xsi:type="TContactInfo_V1">
778 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
779 <Name>Name</Name>
780 <FamilyName>FamilyName</FamilyName>
781 <FullName>FullName</FullName>
782 <Email>Email</Email>
783 <HasPhoneNumber>true</HasPhoneNumber>
784 <HasDeleteFlag>false</HasDeleteFlag>
785 <IsUser>false</IsUser>
786 </Requester>
787 <Title>Title</Title>
788 <HtmlDescription>HtmlDescription</HtmlDescription>
789 <Assignee xsi:type="TAssigneeInfo_V1">
790 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
791 <Name>Name</Name>
792 <AssigneeIsGroup>false</AssigneeIsGroup>
793 <Roles/>
794 </Assignee>
795 <Creator xsi:type="TContactInfo_V1">
796 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
797 <Name>Name</Name>
798 <FamilyName>FamilyName</FamilyName>
799 <FullName>FullName</FullName>
800 <Email>Email</Email>
801 <HasPhoneNumber>true</HasPhoneNumber>
802 <HasDeleteFlag>false</HasDeleteFlag>
803 <IsUser>false</IsUser>
804 </Creator>
805 <CreatorType>tcACMPUser</CreatorType>
806 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
807 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
808 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
809 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
810 <PriorityId>0</PriorityId>
811 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
812 <ResolutionId>ResolutionId</ResolutionId>
813 <Keywords>Keywords</Keywords>
814 <CustomFieldValues>
815 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
816 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
817 <Value>Value</Value>
818 </TCustomFieldValue_V1>
819 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
820 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
821 <Value>Value</Value>
822 </TCustomFieldValue_V1>
823 </CustomFieldValues>
824 <Escalation xsi:type="TTicketEscalation_V1">
825 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
826 <Name>Name</Name>
827 <Level>0</Level>
828 </Escalation>
829 <ScheduledForResubmission>false</ScheduledForResubmission>
830 <Resubmission xsi:type="TTicketResubmission_V1">
831 <Subject>Subject</Subject>
832 <Content>Content</Content>
833 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
834 <Due>Pending</Due>
835 </Resubmission>
836 <PlainDescription>PlainDescription</PlainDescription>
837 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
838 <TotalTicketCosts>0</TotalTicketCosts>
839 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
840 </Ticket>
841 <ResultCode>0</ResultCode>
842 <ResultMessage>ResultMessage</ResultMessage>
843 </TGetTicketFromTemplateResponse_V1>
844 </GetTicketFromTemplate>
845 </ACMP>
846 </ICQL>
847 {{/apimacro}}
848
849 = GetTicketAttachments =
850
851 {{apimacro title="GetTicketAttachments Request"}}
852 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
853 <ACMP>
854 <GetTicketAttachments ActionType="Request" version="1">
855 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
856 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
857 </TGetTicketAttachmentsRequest_V1>
858 </GetTicketAttachments>
859 </ACMP>
860 </ICQL>
861 {{/apimacro}}
862
863 {{apimacro title="GetTicketAttachments Response"}}
864 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
865 <ACMP>
866 <GetTicketAttachments ActionType="Response" version="1">
867 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
868 <AttachmentList>
869 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
870 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
871 <Name>Name</Name>
872 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
873 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
874 <ContentId>ContentId</ContentId>
875 <ItemKind>aiHDQuery</ItemKind>
876 <FileName>FileName</FileName>
877 <FileSize>0</FileSize>
878 <Description>Description</Description>
879 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
880 <IsVisibleForWeb>false</IsVisibleForWeb>
881 </TTicketAttachment_V1>
882 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
883 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
884 <Name>Name</Name>
885 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
886 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
887 <ContentId>ContentId</ContentId>
888 <ItemKind>aiHDQuery</ItemKind>
889 <FileName>FileName</FileName>
890 <FileSize>0</FileSize>
891 <Description>Description</Description>
892 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
893 <IsVisibleForWeb>false</IsVisibleForWeb>
894 </TTicketAttachment_V1>
895 </AttachmentList>
896 <ResultCode>0</ResultCode>
897 <ResultMessage>ResultMessage</ResultMessage>
898 </TGetTicketAttachmentsResponse_V1>
899 </GetTicketAttachments>
900 </ACMP>
901 </ICQL>
902 {{/apimacro}}
903
904 = GetTicketAttachment =
905
906 {{apimacro title="GetTicketAttachment Request"}}
907 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
908 <ACMP>
909 <GetTicketAttachment ActionType="Request" version="1">
910 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
911 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
912 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
913 </TGetTicketAttachmentRequest_V1>
914 </GetTicketAttachment>
915 </ACMP>
916 </ICQL>
917 {{/apimacro}}
918
919 {{apimacro title="GetTicketAttachment Response"}}
920 LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
921 <ACMP>
922 <GetTicketAttachment ActionType="Response" version="1">
923 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
924 <TicketAttachment xsi:type="TTicketAttachment_V1">
925 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
926 <Name>Name</Name>
927 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
928 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
929 <ContentId>ContentId</ContentId>
930 <ItemKind>aiHDQuery</ItemKind>
931 <FileName>FileName</FileName>
932 <FileSize>0</FileSize>
933 <Description>Description</Description>
934 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
935 <IsVisibleForWeb>true</IsVisibleForWeb>
936 </TicketAttachment>
937 <ResultCode>0</ResultCode>
938 <ResultMessage>ResultMessage</ResultMessage>
939 </TGetTicketAttachmentResponse_V1>
940 </GetTicketAttachment>
941 </ACMP>
942 </ICQL>
943 {{/apimacro}}
944
945 = SaveTicketAttachments =
946
947 Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
948
949 Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
950
951 {{apimacro title="SaveTicketAttachments Request"}}
952 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
953 <ACMP>
954 <SaveTicketAttachments ActionType="Request" version="1">
955 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
956 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
957 <Attachments>
958 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
959 <!-- Mandatory -->
960 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
961 <!-- Mandatory -->
962 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
963 <Name>Name</Name>
964 <ContentId>ContentId</ContentId>
965 <FileName>FileName</FileName>
966 <Description>Description</Description>
967 <IsVisibleForWeb>true</IsVisibleForWeb>
968 </TTicketAttachment_V1>
969 </Attachments>
970 </TSaveTicketAttachmentsRequest_V1>
971 </SaveTicketAttachments>
972 </ACMP>
973 </ICQL>
974 {{/apimacro}}
975
976 {{apimacro title="GetTicketAttachments Response"}}
977 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
978 <ACMP>
979 <SaveTicketAttachments ActionType="Response" version="1">
980 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
981 <ResultCode>0</ResultCode>
982 <ResultMessage>ResultMessage</ResultMessage>
983 </TSaveTicketAttachmentsResponse_V1>
984 </SaveTicketAttachments>
985 </ACMP>
986 </ICQL>
987 {{/apimacro}}
988
989 = GetTicketComments =
990
991 {{apimacro title="GetTicketComments Request"}}
992 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
993 <ACMP>
994 <GetTicketComments ActionType="Request" version="1">
995 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
996 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
997 </TGetTicketCommentsRequest_V1>
998 </GetTicketComments>
999 </ACMP>
1000 </ICQL>
1001 {{/apimacro}}
1002
1003 {{apimacro title="GetTicketComments Response"}}
1004 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1005 <ACMP>
1006 <GetTicketComments ActionType="Response" version="1">
1007 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1008 <Comments>
1009 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1010 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1011 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1012 <Creator/>
1013 <HtmlComment>HtmlComment</HtmlComment>
1014 <PlainComment>PlainComment</PlainComment>
1015 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1016 <IsExternal>false</IsExternal>
1017 <ExternalMail>ExternalMail</ExternalMail>
1018 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1019 <ExternalCC>ExternalCC</ExternalCC>
1020 <IsPublic>false</IsPublic>
1021 <PublicRecipient>PublicRecipient</PublicRecipient>
1022 <PublicCC>PublicCC</PublicCC>
1023 <PublicBCC>PublicBCC</PublicBCC>
1024 <SignatureHtml>SignatureHtml</SignatureHtml>
1025 <IsVisibleForWeb>false</IsVisibleForWeb>
1026 </TTicketComment_V1>
1027 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1028 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1029 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1030 <Creator/>
1031 <HtmlComment>HtmlComment</HtmlComment>
1032 <PlainComment>PlainComment</PlainComment>
1033 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1034 <IsExternal>false</IsExternal>
1035 <ExternalMail>ExternalMail</ExternalMail>
1036 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1037 <ExternalCC>ExternalCC</ExternalCC>
1038 <IsPublic>false</IsPublic>
1039 <PublicRecipient>PublicRecipient</PublicRecipient>
1040 <PublicCC>PublicCC</PublicCC>
1041 <PublicBCC>PublicBCC</PublicBCC>
1042 <SignatureHtml>SignatureHtml</SignatureHtml>
1043 <IsVisibleForWeb>false</IsVisibleForWeb>
1044 </TTicketComment_V1>
1045 </Comments>
1046 <ResultCode>0</ResultCode>
1047 <ResultMessage>ResultMessage</ResultMessage>
1048 </TGetTicketCommentsResponse_V1>
1049 </GetTicketComments>
1050 </ACMP>
1051 </ICQL>
1052 {{/apimacro}}
1053
1054 = GetTicketComment =
1055
1056 {{apimacro title="GetTicketComment_V1 Request"}}
1057 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1058 <ACMP>
1059 <GetTicketComment ActionType="Request" version="1">
1060 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1061 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1062 <GetPlainText>false</GetPlainText>
1063 </TGetTicketCommentRequest_V1>
1064 </GetTicketComment>
1065 </ACMP>
1066 </ICQL>
1067 {{/apimacro}}
1068
1069 {{apimacro title="GetTicketComment_V1 Response"}}
1070 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1071 <ACMP>
1072 <GetTicketComment ActionType="Response" version="1">
1073 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1074 <Comment xsi:type="TTicketComment_V2">
1075 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1076 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1077 <Creator xsi:type="TContactInfo_V1">
1078 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1079 <Name>Name</Name>
1080 <FamilyName>FamilyName</FamilyName>
1081 <FullName>FullName</FullName>
1082 <Email>Email</Email>
1083 <HasPhoneNumber>false</HasPhoneNumber>
1084 <HasDeleteFlag>false</HasDeleteFlag>
1085 <IsUser>false</IsUser>
1086 </Creator>
1087 <IsPlainText>true</IsPlainText>
1088 <CommentText>CommentText</CommentText>
1089 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1090 <IsExternal>true</IsExternal>
1091 <ExternalMail>ExternalMail</ExternalMail>
1092 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1093 <ExternalCC>ExternalCC</ExternalCC>
1094 <IsPublic>true</IsPublic>
1095 <PublicRecipient>PublicRecipient</PublicRecipient>
1096 <PublicCC>PublicCC</PublicCC>
1097 <PublicBCC>PublicBCC</PublicBCC>
1098 <Signature>Signature</Signature>
1099 <IsVisibleForWeb>true</IsVisibleForWeb>
1100 </Comment>
1101 <ResultCode>0</ResultCode>
1102 <ResultMessage>ResultMessage</ResultMessage>
1103 </TGetTicketCommentResponse_V1>
1104 </GetTicketComment>
1105 </ACMP>
1106 </ICQL>
1107 {{/apimacro}}
1108
1109 {{apimacro title="GetTicketComment_V2 Request"}}
1110 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1111 <ACMP>
1112 <GetTicketComment ActionType="Request" version="2">
1113 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1114 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1115 <GetPlainText>false</GetPlainText>
1116 </TGetTicketCommentRequest_V2>
1117 </GetTicketComment>
1118 </ACMP>
1119 </ICQL>
1120 {{/apimacro}}
1121
1122 {{apimacro title="GetTicketComment_V2 Response"}}
1123 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1124 <ACMP>
1125 <GetTicketComment ActionType="Response" version="2">
1126 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1127 <Comment xsi:type="TTicketComment_V3">
1128 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1129 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1130 <Creator xsi:type="TContactInfo_V1">
1131 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1132 <Name>Name</Name>
1133 <FamilyName>FamilyName</FamilyName>
1134 <FullName>FullName</FullName>
1135 <Email>Email</Email>
1136 <HasPhoneNumber>false</HasPhoneNumber>
1137 <HasDeleteFlag>false</HasDeleteFlag>
1138 <IsUser>false</IsUser>
1139 </Creator>
1140 <IsPlainText>false</IsPlainText>
1141 <CommentText>CommentText</CommentText>
1142 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1143 <IsExternal>false</IsExternal>
1144 <ExternalMail>ExternalMail</ExternalMail>
1145 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1146 <ExternalCC>ExternalCC</ExternalCC>
1147 <IsPublic>false</IsPublic>
1148 <PublicRecipient>PublicRecipient</PublicRecipient>
1149 <PublicCC>PublicCC</PublicCC>
1150 <PublicBCC>PublicBCC</PublicBCC>
1151 <Signature>Signature</Signature>
1152 <IsVisibleForWeb>true</IsVisibleForWeb>
1153 <AttachmentLinks>
1154 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1155 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1156 <Name>Name</Name>
1157 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1158 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1159 <ContentId>ContentId</ContentId>
1160 <ItemKind>aiHDQuery</ItemKind>
1161 <FileName>FileName</FileName>
1162 <FileSize>0</FileSize>
1163 <Description>Description</Description>
1164 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1165 <IsVisibleForWeb>false</IsVisibleForWeb>
1166 </TTicketAttachment_V1>
1167 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1168 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1169 <Name>Name</Name>
1170 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1171 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1172 <ContentId>ContentId</ContentId>
1173 <ItemKind>aiHDQuery</ItemKind>
1174 <FileName>FileName</FileName>
1175 <FileSize>0</FileSize>
1176 <Description>Description</Description>
1177 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1178 <IsVisibleForWeb>false</IsVisibleForWeb>
1179 </TTicketAttachment_V1>
1180 </AttachmentLinks>
1181 </Comment>
1182 <ResultCode>0</ResultCode>
1183 <ResultMessage>ResultMessage</ResultMessage>
1184 </TGetTicketCommentResponse_V2>
1185 </GetTicketComment>
1186 </ACMP>
1187 </ICQL>
1188 {{/apimacro}}
1189
1190 = SaveTicketComment =
1191
1192 Folgende Eigenschaften werden vom ACMP Server ignoriert:
1193
1194 * Creator
1195 * CreationDate
1196 * IsExternal
1197 * ExternalMail
1198 * ExternalRecipient
1199 * ExternalCC
1200 * Signature
1201
1202 {{apimacro title="SaveTicketComment_V1 Request"}}
1203 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1204 <ACMP>
1205 <SaveTicketComment ActionType="Request" version="1">
1206 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1207 <Comment xsi:type="TTicketComment_V2">
1208 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1209 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1210 <IsPlainText>false</IsPlainText>
1211 <!-- HTML Text or Plaintext -->
1212 <CommentText>CommentText</CommentText>
1213 <IsPublic>false</IsPublic>
1214 <PublicRecipient>PublicRecipient</PublicRecipient>
1215 <PublicCC>PublicCC</PublicCC>
1216 <PublicBCC>PublicBCC</PublicBCC>
1217 <IsVisibleForWeb>true</IsVisibleForWeb>
1218 </Comment>
1219 </TSaveTicketCommentRequest_V1>
1220 </SaveTicketComment>
1221 </ACMP>
1222 </ICQL>
1223 {{/apimacro}}
1224
1225 {{apimacro title="SaveTicketComment_V1 Response"}}
1226 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1227 <ACMP>
1228 <SaveTicketComment ActionType="Response" version="1">
1229 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1230 <ResultCode>0</ResultCode>
1231 <ResultMessage>ResultMessage</ResultMessage>
1232 </TSaveTicketCommentResponse_V1>
1233 </SaveTicketComment>
1234 </ACMP>
1235 </ICQL>
1236 {{/apimacro}}
1237
1238 {{apimacro title="SaveTicketComment_V2 Request"}}
1239 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1240 <ACMP>
1241 <SaveTicketComment ActionType="Request" version="2">
1242 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1243 <Comment xsi:type="TTicketComment_V3">
1244 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1245 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1246 <IsPlainText>false</IsPlainText>
1247 <!-- HTML Text or Plaintext -->
1248 <CommentText>CommentText</CommentText>
1249 <IsPublic>false</IsPublic>
1250 <PublicRecipient>PublicRecipient</PublicRecipient>
1251 <PublicCC>PublicCC</PublicCC>
1252 <PublicBCC>PublicBCC</PublicBCC>
1253 <IsVisibleForWeb>true</IsVisibleForWeb>
1254 <AttachmentLinks>
1255 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1256 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1257 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1258 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1259 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1260 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1261 </TTicketAttachment_V1>
1262 </AttachmentLinks>
1263 </Comment>
1264 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1265 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1266 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1267 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1268 <Description>Description</Description>
1269 <Executor xsi:type="TContactInfo_V1">
1270 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1271 </Executor>
1272 </WorkingTime>
1273 </TSaveTicketCommentRequest_V2>
1274 </SaveTicketComment>
1275 </ACMP>
1276 </ICQL>
1277 {{/apimacro}}
1278
1279 {{apimacro title="SaveTicketComment_V2 Response"}}
1280 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1281 <ACMP>
1282 <SaveTicketComment ActionType="Response" version="2">
1283 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1284 <ResultCode>0</ResultCode>
1285 <ResultMessage>ResultMessage</ResultMessage>
1286 </TSaveTicketCommentResponse_V2>
1287 </SaveTicketComment>
1288 </ACMP>
1289 </ICQL>
1290 {{/apimacro}}
1291
1292 = GetCommentListOfTicket =
1293
1294 {{apimacro title="GetCommentListOfTicket Request"}}
1295 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1296 <ACMP>
1297 <GetCommentListOfTicket ActionType="Request" version="1">
1298 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1299 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1300 </TGetCommentListOfTicketRequest_V1>
1301 </GetCommentListOfTicket>
1302 </ACMP>
1303 </ICQL>
1304 {{/apimacro}}
1305
1306 {{apimacro title="GetCommentListOfTicket Response"}}
1307 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1308 <ACMP>
1309 <GetCommentListOfTicket ActionType="Response" version="1">
1310 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1311 <Comments>
1312 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1313 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1314 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1315 <PreviewText>PreviewText</PreviewText>
1316 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1317 <Creator xsi:type="TContactInfo_V1">
1318 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1319 <Name>Name</Name>
1320 <FamilyName>FamilyName</FamilyName>
1321 <FullName>FullName</FullName>
1322 <Email>Email</Email>
1323 <HasPhoneNumber>false</HasPhoneNumber>
1324 <HasDeleteFlag>false</HasDeleteFlag>
1325 <IsUser>false</IsUser>
1326 </Creator>
1327 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1328 <IsExternal>false</IsExternal>
1329 <IsPublic>false</IsPublic>
1330 <IsVisibleForWeb>false</IsVisibleForWeb>
1331 </TTicketCommentInfo_V1>
1332 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1333 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1334 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1335 <PreviewText>PreviewText</PreviewText>
1336 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1337 <Creator xsi:type="TContactInfo_V1">
1338 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1339 <Name>Name</Name>
1340 <FamilyName>FamilyName</FamilyName>
1341 <FullName>FullName</FullName>
1342 <Email>Email</Email>
1343 <HasPhoneNumber>false</HasPhoneNumber>
1344 <HasDeleteFlag>false</HasDeleteFlag>
1345 <IsUser>false</IsUser>
1346 </Creator>
1347 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1348 <IsExternal>false</IsExternal>
1349 <IsPublic>false</IsPublic>
1350 <IsVisibleForWeb>false</IsVisibleForWeb>
1351 </TTicketCommentInfo_V1>
1352 </Comments>
1353 <ResultCode>0</ResultCode>
1354 <ResultMessage>ResultMessage</ResultMessage>
1355 </TGetCommentListOfTicketResponse_V1>
1356 </GetCommentListOfTicket>
1357 </ACMP>
1358 </ICQL>
1359 {{/apimacro}}
1360
1361 = GetTicketCategoryList =
1362
1363
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