Save Ticket
Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ACMP>
<SaveTicket ActionType="Request" version="1">
<TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
</TSaveTicketRequest_V1>
</SaveTicket>
</ACMP>
</ICQL>
Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
<HtmlDescription> Hello <br /> World23 </HtmlDescription>
|
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
<ACMP>
<SaveTicket ActionType="Response" version="1">
<TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V1>
</SaveTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
<ACMP>
<SaveTicket ActionType="Request" version="2">
<TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Assignee>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
</Ticket>
</TSaveTicketRequest_V2>
</SaveTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
<ACMP>
<SaveTicket ActionType="Response" version="2">
<TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V2>
</SaveTicket>
</ACMP>
</ICQL>
Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
<ACMP>
<SaveTicket ActionType="Response" version="3">
<TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V3>
</SaveTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
<ACMP>
<SaveTicket ActionType="Request" version="4">
<TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V4">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<AssigneeIsGroup>false</AssigneeIsGroup>
</Assignee>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</Ticket>
</TSaveTicketRequest_V4>
</SaveTicket>
</ACMP>
</ICQL>
Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies nicht von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
<ACMP>
<SaveTicket ActionType="Response" version="4">
<TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketResponse_V4>
</SaveTicket>
</ACMP>
</ICQL>
CloseTicket
Pflichtfelder:
TicketId, Assignee
Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
ResolutionId: Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
Comment: Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
WorkingTime: Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
<ACMP>
<CloseTicket ActionType="Request" version="1">
<TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<Comment xsi:type="TTicketComment_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<IsPlainText>false</IsPlainText>
<CommentText>CommentText</CommentText>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<IsVisibleForWeb>true</IsVisibleForWeb>
</Comment>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<ResolutionId>ResolutionId</ResolutionId>
<CloseLinkedTicketIds>
<string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
<string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
</CloseLinkedTicketIds>
<WorkingTime xsi:type="TTicketWorkingTime_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<StartDate>1899-12-30T00:00:00.000Z</StartDate>
<EndDate>1899-12-30T00:00:00.000Z</EndDate>
<Description>Description</Description>
<Executor xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Executor>
</WorkingTime>
</TCloseTicketRequest_V1>
</CloseTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
<ACMP>
<CloseTicket ActionType="Response" version="1">
<TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TCloseTicketResponse_V1>
</CloseTicket>
</ACMP>
</ICQL>
ReopenTicket
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
<ACMP>
<ReopenTicket ActionType="Request" version="1">
<TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
</TReopenTicketRequest_V1>
</ReopenTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
<ACMP>
<ReopenTicket ActionType="Response" version="1">
<TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TReopenTicketResponse_V1>
</ReopenTicket>
</ACMP>
</ICQL>
MergeTickets
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
<ACMP>
<MergeTickets ActionType="Request" version="1">
<TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
<TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
</TMergeTicketsRequest_V1>
</MergeTickets>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
<ACMP>
<MergeTickets ActionType="Response" version="1">
<TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TMergeTicketsResponse_V1>
</MergeTickets>
</ACMP>
</ICQL>
GetTicket
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
<ACMP>
<GetTicket ActionType="Request" version="1">
<TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V1>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
<ACMP>
<GetTicket ActionType="Response" version="1">
<TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester/>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee/>
<Creator/>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V1>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
<ACMP>
<GetTicket ActionType="Request" version="2">
<TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V2>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
<ACMP>
<GetTicket ActionType="Response" version="2">
<TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V2>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
<ACMP>
<GetTicket ActionType="Request" version="3">
<TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V3>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
<ACMP>
<GetTicket ActionType="Response" version="3">
<TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V2">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V3>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
<ACMP>
<GetTicket ActionType="Request" version="4">
<TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V4>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
<ACMP>
<GetTicket ActionType="Response" version="4">
<TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V4>
</GetTicket>
</ACMP>
</ICQL>
Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben. Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String. Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall den Standardwert eines Booleans "false" beinhaltet.
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
<ACMP>
<GetTicket ActionType="Request" version="5">
<TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</TGetTicketRequest_V5>
</GetTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
<ACMP>
<GetTicket ActionType="Response" version="5">
<TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V4">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
<TotalTicketCosts>0</TotalTicketCosts>
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketResponse_V5>
</GetTicket>
</ACMP>
</ICQL>
GetTicketFromTemplate
Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
<ACMP>
<GetTicketFromTemplate ActionType="Request" version="1">
<TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</TGetTicketFromTemplateRequest_V1>
</GetTicketFromTemplate>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
<ACMP>
<GetTicketFromTemplate ActionType="Response" version="1">
<TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Ticket xsi:type="TTicket_V4">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<IntTicketId>0</IntTicketId>
<Requester xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Requester>
<Title>Title</Title>
<HtmlDescription>HtmlDescription</HtmlDescription>
<Assignee xsi:type="TAssigneeInfo_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<AssigneeIsGroup>false</AssigneeIsGroup>
<Roles/>
</Assignee>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>true</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreatorType>tcACMPUser</CreatorType>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<LastModified>1899-12-30T00:00:00.000Z</LastModified>
<CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
<ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
<PriorityId>0</PriorityId>
<StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
<ResolutionId>ResolutionId</ResolutionId>
<Keywords>Keywords</Keywords>
<CustomFieldValues>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
<TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
<FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
<Value>Value</Value>
</TCustomFieldValue_V1>
</CustomFieldValues>
<Escalation xsi:type="TTicketEscalation_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<Level>0</Level>
</Escalation>
<ScheduledForResubmission>false</ScheduledForResubmission>
<Resubmission xsi:type="TTicketResubmission_V1">
<Subject>Subject</Subject>
<Content>Content</Content>
<ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
<Due>Pending</Due>
</Resubmission>
<PlainDescription>PlainDescription</PlainDescription>
<TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
<TotalTicketCosts>0</TotalTicketCosts>
<TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
</Ticket>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketFromTemplateResponse_V1>
</GetTicketFromTemplate>
</ACMP>
</ICQL>
GetTicketAttachments
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
<ACMP>
<GetTicketAttachments ActionType="Request" version="1">
<TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
</TGetTicketAttachmentsRequest_V1>
</GetTicketAttachments>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
<ACMP>
<GetTicketAttachments ActionType="Response" version="1">
<TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<AttachmentList>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
</AttachmentList>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketAttachmentsResponse_V1>
</GetTicketAttachments>
</ACMP>
</ICQL>
GetTicketAttachment
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
<ACMP>
<GetTicketAttachment ActionType="Request" version="1">
<TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
<AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
</TGetTicketAttachmentRequest_V1>
</GetTicketAttachment>
</ACMP>
</ICQL>
LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
<ACMP>
<GetTicketAttachment ActionType="Response" version="1">
<TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketAttachment xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>true</IsVisibleForWeb>
</TicketAttachment>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketAttachmentResponse_V1>
</GetTicketAttachment>
</ACMP>
</ICQL>
SaveTicketAttachments
Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
<ACMP>
<SaveTicketAttachments ActionType="Request" version="1">
<TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Attachments>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<! Mandatory >
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<! Mandatory >
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<Name>Name</Name>
<ContentId>ContentId</ContentId>
<FileName>FileName</FileName>
<Description>Description</Description>
<IsVisibleForWeb>true</IsVisibleForWeb>
</TTicketAttachment_V1>
</Attachments>
</TSaveTicketAttachmentsRequest_V1>
</SaveTicketAttachments>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
<ACMP>
<SaveTicketAttachments ActionType="Response" version="1">
<TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketAttachmentsResponse_V1>
</SaveTicketAttachments>
</ACMP>
</ICQL>
GetTicketComments
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
<ACMP>
<GetTicketComments ActionType="Request" version="1">
<TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
</TGetTicketCommentsRequest_V1>
</GetTicketComments>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
<ACMP>
<GetTicketComments ActionType="Response" version="1">
<TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comments>
<TTicketComment_V1 xsi:type="TTicketComment_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator/>
<HtmlComment>HtmlComment</HtmlComment>
<PlainComment>PlainComment</PlainComment>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<SignatureHtml>SignatureHtml</SignatureHtml>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketComment_V1>
<TTicketComment_V1 xsi:type="TTicketComment_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator/>
<HtmlComment>HtmlComment</HtmlComment>
<PlainComment>PlainComment</PlainComment>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<SignatureHtml>SignatureHtml</SignatureHtml>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketComment_V1>
</Comments>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCommentsResponse_V1>
</GetTicketComments>
</ACMP>
</ICQL>
GetTicketComment
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
<ACMP>
<GetTicketComment ActionType="Request" version="1">
<TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
<GetPlainText>false</GetPlainText>
</TGetTicketCommentRequest_V1>
</GetTicketComment>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
<ACMP>
<GetTicketComment ActionType="Response" version="1">
<TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V2">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<IsPlainText>true</IsPlainText>
<CommentText>CommentText</CommentText>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>true</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>true</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<Signature>Signature</Signature>
<IsVisibleForWeb>true</IsVisibleForWeb>
</Comment>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCommentResponse_V1>
</GetTicketComment>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
<ACMP>
<GetTicketComment ActionType="Request" version="2">
<TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
<GetPlainText>false</GetPlainText>
</TGetTicketCommentRequest_V2>
</GetTicketComment>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
<ACMP>
<GetTicketComment ActionType="Response" version="2">
<TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<IsPlainText>false</IsPlainText>
<CommentText>CommentText</CommentText>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<ExternalMail>ExternalMail</ExternalMail>
<ExternalRecepient>ExternalRecepient</ExternalRecepient>
<ExternalCC>ExternalCC</ExternalCC>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<Signature>Signature</Signature>
<IsVisibleForWeb>true</IsVisibleForWeb>
<AttachmentLinks>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<Name>Name</Name>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
<ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
<ContentId>ContentId</ContentId>
<ItemKind>aiHDQuery</ItemKind>
<FileName>FileName</FileName>
<FileSize>0</FileSize>
<Description>Description</Description>
<LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketAttachment_V1>
</AttachmentLinks>
</Comment>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetTicketCommentResponse_V2>
</GetTicketComment>
</ACMP>
</ICQL>
SaveTicketComment
Folgende Eigenschaften werden vom ACMP Server ignoriert:
- Creator
- CreationDate
- IsExternal
- ExternalMail
- ExternalRecipient
- ExternalCC
- Signature
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
<ACMP>
<SaveTicketComment ActionType="Request" version="1">
<TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V2">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<IsPlainText>false</IsPlainText>
<! HTML Text or Plaintext >
<CommentText>CommentText</CommentText>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<IsVisibleForWeb>true</IsVisibleForWeb>
</Comment>
</TSaveTicketCommentRequest_V1>
</SaveTicketComment>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
<ACMP>
<SaveTicketComment ActionType="Response" version="1">
<TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketCommentResponse_V1>
</SaveTicketComment>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
<ACMP>
<SaveTicketComment ActionType="Request" version="2">
<TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comment xsi:type="TTicketComment_V3">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<IsPlainText>false</IsPlainText>
<! HTML Text or Plaintext >
<CommentText>CommentText</CommentText>
<IsPublic>false</IsPublic>
<PublicRecipient>PublicRecipient</PublicRecipient>
<PublicCC>PublicCC</PublicCC>
<PublicBCC>PublicBCC</PublicBCC>
<IsVisibleForWeb>true</IsVisibleForWeb>
<AttachmentLinks>
<TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
</TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
<Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
<DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
</TTicketAttachment_V1>
</AttachmentLinks>
</Comment>
<WorkingTime xsi:type="TTicketWorkingTime_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<StartDate>1899-12-30T00:00:00.000Z</StartDate>
<EndDate>1899-12-30T00:00:00.000Z</EndDate>
<Description>Description</Description>
<Executor xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
</Executor>
</WorkingTime>
</TSaveTicketCommentRequest_V2>
</SaveTicketComment>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
<ACMP>
<SaveTicketComment ActionType="Response" version="2">
<TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TSaveTicketCommentResponse_V2>
</SaveTicketComment>
</ACMP>
</ICQL>
GetCommentListOfTicket
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
<ACMP>
<GetCommentListOfTicket ActionType="Request" version="1">
<TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
</TGetCommentListOfTicketRequest_V1>
</GetCommentListOfTicket>
</ACMP>
</ICQL>
<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
<ACMP>
<GetCommentListOfTicket ActionType="Response" version="1">
<TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Comments>
<TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<PreviewText>PreviewText</PreviewText>
<PreviewTextIsTruncated>false</PreviewTextIsTruncated>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<IsPublic>false</IsPublic>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketCommentInfo_V1>
<TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
<PreviewText>PreviewText</PreviewText>
<PreviewTextIsTruncated>false</PreviewTextIsTruncated>
<Creator xsi:type="TContactInfo_V1">
<ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
<Name>Name</Name>
<FamilyName>FamilyName</FamilyName>
<FullName>FullName</FullName>
<Email>Email</Email>
<HasPhoneNumber>false</HasPhoneNumber>
<HasDeleteFlag>false</HasDeleteFlag>
<IsUser>false</IsUser>
</Creator>
<CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
<IsExternal>false</IsExternal>
<IsPublic>false</IsPublic>
<IsVisibleForWeb>false</IsVisibleForWeb>
</TTicketCommentInfo_V1>
</Comments>
<ResultCode>0</ResultCode>
<ResultMessage>ResultMessage</ResultMessage>
</TGetCommentListOfTicketResponse_V1>
</GetCommentListOfTicket>
</ACMP>
</ICQL>
GetTicketCategoryList