Zum Inhalt springen

Wiki-Quellcode von Helpdesk

Version 13.1 von Steffi F am 2025/06/16 07:18
Zeige letzte Bearbeiter
1 {{aagon.floatingbox/}}
2
3 = Save Ticket =
4
5 Um ein Ticket anzulegen, muss zusätzlich zur ID auch ein Titel angeben werden.
6
7 {{aagon.infobox}}
8 Im Schema ist der Titel nicht als obligatorisch markiert, da dieser sonst beim Editieren eines Tickets immer mit angegeben werden müsste.
9 {{/aagon.infobox}}
10
11 {{apimacro title="SaveTicket Request"}}
12 {{{<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
13 <ACMP>
14 <SaveTicket ActionType="Request" version="1">
15 <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
16 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
17 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
18 <Title>Title</Title>
19 <HtmlDescription>HtmlDescription</HtmlDescription>
20 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
21 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
22 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
23 <PriorityId>0</PriorityId>
24 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
25 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
26 <Keywords>Keywords</Keywords>
27 <CustomFieldValues>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
33 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
34 <Value>Value</Value>
35 </TCustomFieldValue_V1>
36 </CustomFieldValues>
37 </TSaveTicketRequest_V1>
38 </SaveTicket>
39 </ACMP>
40 </ICQL>}}}
41 {{/apimacro}}
42
43 Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
44
45 |(((
46 {{{<HtmlDescription>
47
48 Hello
49
50 &lt;br /&gt;
51
52 World23
53
54 </HtmlDescription>
55 }}}
56 )))|
57
58 {{apimacro title="SaveTicket Response"}}
59 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
60 <ACMP>
61 <SaveTicket ActionType="Response" version="1">
62 <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
63 <ResultCode>0</ResultCode>
64 <ResultMessage>ResultMessage</ResultMessage>
65 </TSaveTicketResponse_V1>
66 </SaveTicket>
67 </ACMP>
68 </ICQL>}}}
69 {{/apimacro}}
70
71 {{apimacro title="SaveTicket Request V2"}}
72 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
73 <ACMP>
74 <SaveTicket ActionType="Request" version="2">
75 <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
76 <Ticket xsi:type="TTicket_V1">
77 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
78 <IntTicketId>0</IntTicketId>
79 <Requester xsi:type="TContactInfo_V1">
80 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
81 </Requester>
82 <Title>Title</Title>
83 <HtmlDescription>HtmlDescription</HtmlDescription>
84 <Assignee xsi:type="TContactInfo_V1">
85 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
86 </Assignee>
87 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
88 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
89 <PriorityId>0</PriorityId>
90 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
91 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
92 <Keywords>Keywords</Keywords>
93 <CustomFieldValues>
94 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
95 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
96 <Value>Value</Value>
97 </TCustomFieldValue_V1>
98 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
99 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
100 <Value>Value</Value>
101 </TCustomFieldValue_V1>
102 </CustomFieldValues>
103 </Ticket>
104 </TSaveTicketRequest_V2>
105 </SaveTicket>
106 </ACMP>
107 </ICQL>}}}
108 {{/apimacro}}
109
110 {{apimacro title="SaveTicket Response V2"}}
111 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
112 <ACMP>
113 <SaveTicket ActionType="Response" version="2">
114 <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
115 <ResultCode>0</ResultCode>
116 <ResultMessage>ResultMessage</ResultMessage>
117 </TSaveTicketResponse_V2>
118 </SaveTicket>
119 </ACMP>
120 </ICQL>}}}
121 {{/apimacro}}
122
123 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
124
125 {{apimacro title="SaveTicket Response V3"}}
126 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
127 <ACMP>
128 <SaveTicket ActionType="Response" version="3">
129 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
130 <ResultCode>0</ResultCode>
131 <ResultMessage>ResultMessage</ResultMessage>
132 </TSaveTicketResponse_V3>
133 </SaveTicket>
134 </ACMP>
135 </ICQL>}}}
136 {{/apimacro}}
137
138 {{apimacro title="SaveTicket Request V4"}}
139 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
140 <ACMP>
141 <SaveTicket ActionType="Request" version="4">
142 <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
143 <Ticket xsi:type="TTicket_V4">
144 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
145 <Requester xsi:type="TContactInfo_V1">
146 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
147 </Requester>
148 <Title>Title</Title>
149 <HtmlDescription>HtmlDescription</HtmlDescription>
150 <Assignee xsi:type="TAssigneeInfo_V1">
151 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
152 <AssigneeIsGroup>false</AssigneeIsGroup>
153 </Assignee>
154 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
155 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
156 <PriorityId>0</PriorityId>
157 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
158 <ResolutionId>ResolutionId</ResolutionId>
159 <Keywords>Keywords</Keywords>
160 <CustomFieldValues>
161 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
162 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
163 <Value>Value</Value>
164 </TCustomFieldValue_V1>
165 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
166 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
167 <Value>Value</Value>
168 </TCustomFieldValue_V1>
169 </CustomFieldValues>
170 <Escalation xsi:type="TTicketEscalation_V1">
171 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
172 </Escalation>
173 <ScheduledForResubmission>false</ScheduledForResubmission>
174 <Resubmission xsi:type="TTicketResubmission_V1">
175 <Subject>Subject</Subject>
176 <Content>Content</Content>
177 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
178 <Due>Pending</Due>
179 </Resubmission>
180 <PlainDescription>PlainDescription</PlainDescription>
181 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
182 </Ticket>
183 </TSaveTicketRequest_V4>
184 </SaveTicket>
185 </ACMP>
186 </ICQL>}}}
187 {{/apimacro}}
188
189 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
190
191 Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
192
193 {{apimacro title="SaveTicket Response V4"}}
194 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
195 <ACMP>
196 <SaveTicket ActionType="Response" version="4">
197 <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
198 <ResultCode>0</ResultCode>
199 <ResultMessage>ResultMessage</ResultMessage>
200 </TSaveTicketResponse_V4>
201 </SaveTicket>
202 </ACMP>
203 </ICQL>}}}
204 {{/apimacro}}
205
206 = CloseTicket =
207
208 Pflichtfelder:
209
210 **TicketId, Assignee**
211
212
213 Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
214
215 **ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
216
217 **Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
218
219 **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
220
221 {{apimacro title="CloseTicket Request"}}
222 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
223 <ACMP>
224 <CloseTicket ActionType="Request" version="1">
225 <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
226 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
227 <Comment xsi:type="TTicketComment_V3">
228 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
229 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
230 <IsPlainText>false</IsPlainText>
231 <CommentText>CommentText</CommentText>
232 <IsPublic>false</IsPublic>
233 <PublicRecipient>PublicRecipient</PublicRecipient>
234 <PublicCC>PublicCC</PublicCC>
235 <PublicBCC>PublicBCC</PublicBCC>
236 <IsVisibleForWeb>true</IsVisibleForWeb>
237 </Comment>
238 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
239 <Assignee xsi:type="TAssigneeInfo_V1">
240 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
241 <Name>Name</Name>
242 <AssigneeIsGroup>false</AssigneeIsGroup>
243 <Roles/>
244 </Assignee>
245 <ResolutionId>ResolutionId</ResolutionId>
246 <CloseLinkedTicketIds>
247 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
248 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
249 </CloseLinkedTicketIds>
250 <WorkingTime xsi:type="TTicketWorkingTime_V1">
251 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
252 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
253 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
254 <Description>Description</Description>
255 <Executor xsi:type="TContactInfo_V1">
256 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
257 </Executor>
258 </WorkingTime>
259 </TCloseTicketRequest_V1>
260 </CloseTicket>
261 </ACMP>
262 </ICQL>}}}
263 {{/apimacro}}
264
265 {{apimacro title="CloseTicket Response"}}
266 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
267 <ACMP>
268 <CloseTicket ActionType="Response" version="1">
269 <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
270 <ResultCode>0</ResultCode>
271 <ResultMessage>ResultMessage</ResultMessage>
272 </TCloseTicketResponse_V1>
273 </CloseTicket>
274 </ACMP>
275 </ICQL>}}}
276 {{/apimacro}}
277
278 = ReopenTicket =
279
280 {{apimacro title="ReopenTicket Request"}}
281 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
282 <ACMP>
283 <ReopenTicket ActionType="Request" version="1">
284 <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
285 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
286 </TReopenTicketRequest_V1>
287 </ReopenTicket>
288 </ACMP>
289 </ICQL>}}}
290 {{/apimacro}}
291
292 {{apimacro title="ReopenTicket Response"}}
293 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
294 <ACMP>
295 <ReopenTicket ActionType="Response" version="1">
296 <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
297 <ResultCode>0</ResultCode>
298 <ResultMessage>ResultMessage</ResultMessage>
299 </TReopenTicketResponse_V1>
300 </ReopenTicket>
301 </ACMP>
302 </ICQL>}}}
303 {{/apimacro}}
304
305 = MergeTickets =
306
307 {{apimacro title="MergeTickets Request"}}
308 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
309 <ACMP>
310 <MergeTickets ActionType="Request" version="1">
311 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
312 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
313 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
314 </TMergeTicketsRequest_V1>
315 </MergeTickets>
316 </ACMP>
317 </ICQL>}}}
318 {{/apimacro}}
319
320 {{apimacro title="MergeTickets Response"}}
321 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
322 <ACMP>
323 <MergeTickets ActionType="Response" version="1">
324 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
325 <ResultCode>0</ResultCode>
326 <ResultMessage>ResultMessage</ResultMessage>
327 </TMergeTicketsResponse_V1>
328 </MergeTickets>
329 </ACMP>
330 </ICQL>}}}
331 {{/apimacro}}
332
333 = GetTicket =
334
335 {{apimacro title="GetTicket Request"}}
336 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
337 <ACMP>
338 <GetTicket ActionType="Request" version="1">
339 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
340 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
341 </TGetTicketRequest_V1>
342 </GetTicket>
343 </ACMP>
344 </ICQL>}}}
345 {{/apimacro}}
346
347 {{apimacro title="GetTicket Response"}}
348 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
349 <ACMP>
350 <GetTicket ActionType="Response" version="1">
351 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
352 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
353 <IntTicketId>0</IntTicketId>
354 <Requester/>
355 <Title>Title</Title>
356 <HtmlDescription>HtmlDescription</HtmlDescription>
357 <Assignee/>
358 <Creator/>
359 <CreatorType>tcACMPUser</CreatorType>
360 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
361 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
362 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
363 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
364 <PriorityId>0</PriorityId>
365 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
366 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
367 <Keywords>Keywords</Keywords>
368 <CustomFieldValues>
369 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
370 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
371 <Value>Value</Value>
372 </TCustomFieldValue_V1>
373 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
374 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
375 <Value>Value</Value>
376 </TCustomFieldValue_V1>
377 </CustomFieldValues>
378 <ResultCode>0</ResultCode>
379 <ResultMessage>ResultMessage</ResultMessage>
380 </TGetTicketResponse_V1>
381 </GetTicket>
382 </ACMP>
383 </ICQL>}}}
384 {{/apimacro}}
385
386 {{apimacro title="GetTicket Request V2"}}
387 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
388 <ACMP>
389 <GetTicket ActionType="Request" version="2">
390 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
391 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
392 </TGetTicketRequest_V2>
393 </GetTicket>
394 </ACMP>
395 </ICQL>}}}
396 {{/apimacro}}
397
398 {{apimacro title="GetTicket Response V2"}}
399 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
400 <ACMP>
401 <GetTicket ActionType="Response" version="2">
402 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
403 <Ticket xsi:type="TTicket_V1">
404 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
405 <IntTicketId>0</IntTicketId>
406 <Requester xsi:type="TContactInfo_V1">
407 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
408 <Name>Name</Name>
409 <FamilyName>FamilyName</FamilyName>
410 <FullName>FullName</FullName>
411 <Email>Email</Email>
412 <HasPhoneNumber>false</HasPhoneNumber>
413 <HasDeleteFlag>false</HasDeleteFlag>
414 <IsUser>false</IsUser>
415 </Requester>
416 <Title>Title</Title>
417 <HtmlDescription>HtmlDescription</HtmlDescription>
418 <Assignee xsi:type="TContactInfo_V1">
419 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
420 <Name>Name</Name>
421 <FamilyName>FamilyName</FamilyName>
422 <FullName>FullName</FullName>
423 <Email>Email</Email>
424 <HasPhoneNumber>false</HasPhoneNumber>
425 <HasDeleteFlag>false</HasDeleteFlag>
426 <IsUser>false</IsUser>
427 </Assignee>
428 <Creator xsi:type="TContactInfo_V1">
429 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
430 <Name>Name</Name>
431 <FamilyName>FamilyName</FamilyName>
432 <FullName>FullName</FullName>
433 <Email>Email</Email>
434 <HasPhoneNumber>false</HasPhoneNumber>
435 <HasDeleteFlag>false</HasDeleteFlag>
436 <IsUser>false</IsUser>
437 </Creator>
438 <CreatorType>tcACMPUser</CreatorType>
439 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
440 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
441 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
442 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
443 <PriorityId>0</PriorityId>
444 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
445 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
446 <Keywords>Keywords</Keywords>
447 <CustomFieldValues>
448 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
449 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
450 <Value>Value</Value>
451 </TCustomFieldValue_V1>
452 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
453 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
454 <Value>Value</Value>
455 </TCustomFieldValue_V1>
456 </CustomFieldValues>
457 <Escalation xsi:type="TTicketEscalation_V1">
458 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
459 <Name>Name</Name>
460 <Level>0</Level>
461 </Escalation>
462 <ScheduledForResubmission>false</ScheduledForResubmission>
463 <Resubmission xsi:type="TTicketResubmission_V1">
464 <Subject>Subject</Subject>
465 <Content>Content</Content>
466 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
467 <Due>Pending</Due>
468 </Resubmission>
469 </Ticket>
470 <ResultCode>0</ResultCode>
471 <ResultMessage>ResultMessage</ResultMessage>
472 </TGetTicketResponse_V2>
473 </GetTicket>
474 </ACMP>
475 </ICQL>}}}
476 {{/apimacro}}
477
478 {{apimacro title="GetTicket Request V3"}}
479 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
480 <ACMP>
481 <GetTicket ActionType="Request" version="3">
482 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
483 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
484 </TGetTicketRequest_V3>
485 </GetTicket>
486 </ACMP>
487 </ICQL>}}}
488 {{/apimacro}}
489
490 {{apimacro title="GetTicket Response V3"}}
491 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
492 <ACMP>
493 <GetTicket ActionType="Response" version="3">
494 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
495 <Ticket xsi:type="TTicket_V2">
496 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
497 <IntTicketId>0</IntTicketId>
498 <Requester xsi:type="TContactInfo_V1">
499 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
500 <Name>Name</Name>
501 <FamilyName>FamilyName</FamilyName>
502 <FullName>FullName</FullName>
503 <Email>Email</Email>
504 <HasPhoneNumber>false</HasPhoneNumber>
505 <HasDeleteFlag>false</HasDeleteFlag>
506 <IsUser>false</IsUser>
507 </Requester>
508 <Title>Title</Title>
509 <HtmlDescription>HtmlDescription</HtmlDescription>
510 <Assignee xsi:type="TAssigneeInfo_V1">
511 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
512 <Name>Name</Name>
513 <AssigneeIsGroup>false</AssigneeIsGroup>
514 <Roles/>
515 </Assignee>
516 <Creator xsi:type="TContactInfo_V1">
517 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
518 <Name>Name</Name>
519 <FamilyName>FamilyName</FamilyName>
520 <FullName>FullName</FullName>
521 <Email>Email</Email>
522 <HasPhoneNumber>false</HasPhoneNumber>
523 <HasDeleteFlag>false</HasDeleteFlag>
524 <IsUser>false</IsUser>
525 </Creator>
526 <CreatorType>tcACMPUser</CreatorType>
527 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
528 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
529 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
530 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
531 <PriorityId>0</PriorityId>
532 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
533 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
534 <Keywords>Keywords</Keywords>
535 <CustomFieldValues>
536 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
537 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
538 <Value>Value</Value>
539 </TCustomFieldValue_V1>
540 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
541 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
542 <Value>Value</Value>
543 </TCustomFieldValue_V1>
544 </CustomFieldValues>
545 <Escalation xsi:type="TTicketEscalation_V1">
546 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
547 <Name>Name</Name>
548 <Level>0</Level>
549 </Escalation>
550 <ScheduledForResubmission>false</ScheduledForResubmission>
551 <Resubmission xsi:type="TTicketResubmission_V1">
552 <Subject>Subject</Subject>
553 <Content>Content</Content>
554 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
555 <Due>Pending</Due>
556 </Resubmission>
557 <PlainDescription>PlainDescription</PlainDescription>
558 </Ticket>
559 <ResultCode>0</ResultCode>
560 <ResultMessage>ResultMessage</ResultMessage>
561 </TGetTicketResponse_V3>
562 </GetTicket>
563 </ACMP>
564 </ICQL>}}}
565 {{/apimacro}}
566
567 {{apimacro title="GetTicket Request V4"}}
568 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
569 <ACMP>
570 <GetTicket ActionType="Request" version="4">
571 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
572 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
573 </TGetTicketRequest_V4>
574 </GetTicket>
575 </ACMP>
576 </ICQL>}}}
577 {{/apimacro}}
578
579 {{apimacro title="GetTicket Response V4"}}
580 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
581 <ACMP>
582 <GetTicket ActionType="Response" version="4">
583 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
584 <Ticket xsi:type="TTicket_V3">
585 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
586 <IntTicketId>0</IntTicketId>
587 <Requester xsi:type="TContactInfo_V1">
588 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
589 <Name>Name</Name>
590 <FamilyName>FamilyName</FamilyName>
591 <FullName>FullName</FullName>
592 <Email>Email</Email>
593 <HasPhoneNumber>false</HasPhoneNumber>
594 <HasDeleteFlag>false</HasDeleteFlag>
595 <IsUser>false</IsUser>
596 </Requester>
597 <Title>Title</Title>
598 <HtmlDescription>HtmlDescription</HtmlDescription>
599 <Assignee xsi:type="TAssigneeInfo_V1">
600 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
601 <Name>Name</Name>
602 <AssigneeIsGroup>false</AssigneeIsGroup>
603 <Roles/>
604 </Assignee>
605 <Creator xsi:type="TContactInfo_V1">
606 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
607 <Name>Name</Name>
608 <FamilyName>FamilyName</FamilyName>
609 <FullName>FullName</FullName>
610 <Email>Email</Email>
611 <HasPhoneNumber>false</HasPhoneNumber>
612 <HasDeleteFlag>false</HasDeleteFlag>
613 <IsUser>false</IsUser>
614 </Creator>
615 <CreatorType>tcACMPUser</CreatorType>
616 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
617 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
618 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
619 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
620 <PriorityId>0</PriorityId>
621 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
622 <ResolutionId>ResolutionId</ResolutionId>
623 <Keywords>Keywords</Keywords>
624 <CustomFieldValues>
625 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
626 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
627 <Value>Value</Value>
628 </TCustomFieldValue_V1>
629 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
630 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
631 <Value>Value</Value>
632 </TCustomFieldValue_V1>
633 </CustomFieldValues>
634 <Escalation xsi:type="TTicketEscalation_V1">
635 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
636 <Name>Name</Name>
637 <Level>0</Level>
638 </Escalation>
639 <ScheduledForResubmission>false</ScheduledForResubmission>
640 <Resubmission xsi:type="TTicketResubmission_V1">
641 <Subject>Subject</Subject>
642 <Content>Content</Content>
643 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
644 <Due>Pending</Due>
645 </Resubmission>
646 <PlainDescription>PlainDescription</PlainDescription>
647 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
648 </Ticket>
649 <ResultCode>0</ResultCode>
650 <ResultMessage>ResultMessage</ResultMessage>
651 </TGetTicketResponse_V4>
652 </GetTicket>
653 </ACMP>
654 </ICQL>}}}
655 {{/apimacro}}
656
657 Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben.
658
659 Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String.
660
661 Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall der Standardwert eines Booleans "false" beinhaltet.
662
663 {{apimacro title="GetTicket Request V5"}}
664 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
665 <ACMP>
666 <GetTicket ActionType="Request" version="5">
667 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
668 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
669 </TGetTicketRequest_V5>
670 </GetTicket>
671 </ACMP>
672 </ICQL>}}}
673 {{/apimacro}}
674
675 {{apimacro title="GetTicket Response V5"}}
676 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
677 <ACMP>
678 <GetTicket ActionType="Response" version="5">
679 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
680 <Ticket xsi:type="TTicket_V4">
681 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
682 <IntTicketId>0</IntTicketId>
683 <Requester xsi:type="TContactInfo_V1">
684 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
685 <Name>Name</Name>
686 <FamilyName>FamilyName</FamilyName>
687 <FullName>FullName</FullName>
688 <Email>Email</Email>
689 <HasPhoneNumber>true</HasPhoneNumber>
690 <HasDeleteFlag>false</HasDeleteFlag>
691 <IsUser>false</IsUser>
692 </Requester>
693 <Title>Title</Title>
694 <HtmlDescription>HtmlDescription</HtmlDescription>
695 <Assignee xsi:type="TAssigneeInfo_V1">
696 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
697 <Name>Name</Name>
698 <AssigneeIsGroup>false</AssigneeIsGroup>
699 <Roles/>
700 </Assignee>
701 <Creator xsi:type="TContactInfo_V1">
702 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
703 <Name>Name</Name>
704 <FamilyName>FamilyName</FamilyName>
705 <FullName>FullName</FullName>
706 <Email>Email</Email>
707 <HasPhoneNumber>true</HasPhoneNumber>
708 <HasDeleteFlag>false</HasDeleteFlag>
709 <IsUser>false</IsUser>
710 </Creator>
711 <CreatorType>tcACMPUser</CreatorType>
712 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
713 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
714 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
715 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
716 <PriorityId>0</PriorityId>
717 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
718 <ResolutionId>ResolutionId</ResolutionId>
719 <Keywords>Keywords</Keywords>
720 <CustomFieldValues>
721 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
722 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
723 <Value>Value</Value>
724 </TCustomFieldValue_V1>
725 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
726 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
727 <Value>Value</Value>
728 </TCustomFieldValue_V1>
729 </CustomFieldValues>
730 <Escalation xsi:type="TTicketEscalation_V1">
731 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
732 <Name>Name</Name>
733 <Level>0</Level>
734 </Escalation>
735 <ScheduledForResubmission>false</ScheduledForResubmission>
736 <Resubmission xsi:type="TTicketResubmission_V1">
737 <Subject>Subject</Subject>
738 <Content>Content</Content>
739 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
740 <Due>Pending</Due>
741 </Resubmission>
742 <PlainDescription>PlainDescription</PlainDescription>
743 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
744 <TotalTicketCosts>0</TotalTicketCosts>
745 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
746 </Ticket>
747 <ResultCode>0</ResultCode>
748 <ResultMessage>ResultMessage</ResultMessage>
749 </TGetTicketResponse_V5>
750 </GetTicket>
751 </ACMP>
752 </ICQL>}}}
753 {{/apimacro}}
754
755 = GetTicketFromTemplate =
756
757 Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
758
759 Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
760
761 {{apimacro title="GetTicketFromTemplate Request"}}
762 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
763 <ACMP>
764 <GetTicketFromTemplate ActionType="Request" version="1">
765 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
766 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
767 </TGetTicketFromTemplateRequest_V1>
768 </GetTicketFromTemplate>
769 </ACMP>
770 </ICQL>}}}
771 {{/apimacro}}
772
773 {{apimacro title="GetTicketFromTemplate Response"}}
774 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
775 <ACMP>
776 <GetTicketFromTemplate ActionType="Response" version="1">
777 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
778 <Ticket xsi:type="TTicket_V4">
779 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
780 <IntTicketId>0</IntTicketId>
781 <Requester xsi:type="TContactInfo_V1">
782 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
783 <Name>Name</Name>
784 <FamilyName>FamilyName</FamilyName>
785 <FullName>FullName</FullName>
786 <Email>Email</Email>
787 <HasPhoneNumber>true</HasPhoneNumber>
788 <HasDeleteFlag>false</HasDeleteFlag>
789 <IsUser>false</IsUser>
790 </Requester>
791 <Title>Title</Title>
792 <HtmlDescription>HtmlDescription</HtmlDescription>
793 <Assignee xsi:type="TAssigneeInfo_V1">
794 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
795 <Name>Name</Name>
796 <AssigneeIsGroup>false</AssigneeIsGroup>
797 <Roles/>
798 </Assignee>
799 <Creator xsi:type="TContactInfo_V1">
800 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
801 <Name>Name</Name>
802 <FamilyName>FamilyName</FamilyName>
803 <FullName>FullName</FullName>
804 <Email>Email</Email>
805 <HasPhoneNumber>true</HasPhoneNumber>
806 <HasDeleteFlag>false</HasDeleteFlag>
807 <IsUser>false</IsUser>
808 </Creator>
809 <CreatorType>tcACMPUser</CreatorType>
810 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
811 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
812 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
813 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
814 <PriorityId>0</PriorityId>
815 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
816 <ResolutionId>ResolutionId</ResolutionId>
817 <Keywords>Keywords</Keywords>
818 <CustomFieldValues>
819 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
820 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
821 <Value>Value</Value>
822 </TCustomFieldValue_V1>
823 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
824 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
825 <Value>Value</Value>
826 </TCustomFieldValue_V1>
827 </CustomFieldValues>
828 <Escalation xsi:type="TTicketEscalation_V1">
829 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
830 <Name>Name</Name>
831 <Level>0</Level>
832 </Escalation>
833 <ScheduledForResubmission>false</ScheduledForResubmission>
834 <Resubmission xsi:type="TTicketResubmission_V1">
835 <Subject>Subject</Subject>
836 <Content>Content</Content>
837 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
838 <Due>Pending</Due>
839 </Resubmission>
840 <PlainDescription>PlainDescription</PlainDescription>
841 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
842 <TotalTicketCosts>0</TotalTicketCosts>
843 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
844 </Ticket>
845 <ResultCode>0</ResultCode>
846 <ResultMessage>ResultMessage</ResultMessage>
847 </TGetTicketFromTemplateResponse_V1>
848 </GetTicketFromTemplate>
849 </ACMP>
850 </ICQL>}}}
851 {{/apimacro}}
852
853 = GetTicketAttachments =
854
855 {{apimacro title="GetTicketAttachments Request"}}
856 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
857 <ACMP>
858 <GetTicketAttachments ActionType="Request" version="1">
859 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
860 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
861 </TGetTicketAttachmentsRequest_V1>
862 </GetTicketAttachments>
863 </ACMP>
864 </ICQL>}}}
865 {{/apimacro}}
866
867 {{apimacro title="GetTicketAttachments Response"}}
868 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
869 <ACMP>
870 <GetTicketAttachments ActionType="Response" version="1">
871 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
872 <AttachmentList>
873 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
874 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
875 <Name>Name</Name>
876 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
877 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
878 <ContentId>ContentId</ContentId>
879 <ItemKind>aiHDQuery</ItemKind>
880 <FileName>FileName</FileName>
881 <FileSize>0</FileSize>
882 <Description>Description</Description>
883 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
884 <IsVisibleForWeb>false</IsVisibleForWeb>
885 </TTicketAttachment_V1>
886 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
887 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
888 <Name>Name</Name>
889 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
890 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
891 <ContentId>ContentId</ContentId>
892 <ItemKind>aiHDQuery</ItemKind>
893 <FileName>FileName</FileName>
894 <FileSize>0</FileSize>
895 <Description>Description</Description>
896 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
897 <IsVisibleForWeb>false</IsVisibleForWeb>
898 </TTicketAttachment_V1>
899 </AttachmentList>
900 <ResultCode>0</ResultCode>
901 <ResultMessage>ResultMessage</ResultMessage>
902 </TGetTicketAttachmentsResponse_V1>
903 </GetTicketAttachments>
904 </ACMP>
905 </ICQL>}}}
906 {{/apimacro}}
907
908 = GetTicketAttachment =
909
910 {{apimacro title="GetTicketAttachment Request"}}
911 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
912 <ACMP>
913 <GetTicketAttachment ActionType="Request" version="1">
914 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
915 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
916 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
917 </TGetTicketAttachmentRequest_V1>
918 </GetTicketAttachment>
919 </ACMP>
920 </ICQL>}}}
921 {{/apimacro}}
922
923 {{apimacro title="GetTicketAttachment Response"}}
924 {{{LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
925 <ACMP>
926 <GetTicketAttachment ActionType="Response" version="1">
927 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
928 <TicketAttachment xsi:type="TTicketAttachment_V1">
929 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
930 <Name>Name</Name>
931 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
932 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
933 <ContentId>ContentId</ContentId>
934 <ItemKind>aiHDQuery</ItemKind>
935 <FileName>FileName</FileName>
936 <FileSize>0</FileSize>
937 <Description>Description</Description>
938 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
939 <IsVisibleForWeb>true</IsVisibleForWeb>
940 </TicketAttachment>
941 <ResultCode>0</ResultCode>
942 <ResultMessage>ResultMessage</ResultMessage>
943 </TGetTicketAttachmentResponse_V1>
944 </GetTicketAttachment>
945 </ACMP>
946 </ICQL>}}}
947 {{/apimacro}}
948
949 = SaveTicketAttachments =
950
951 Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
952
953 Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
954
955 {{apimacro title="SaveTicketAttachments Request"}}
956 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
957 <ACMP>
958 <SaveTicketAttachments ActionType="Request" version="1">
959 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
960 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
961 <Attachments>
962 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
963 <! Mandatory >
964 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
965 <! Mandatory >
966 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
967 <Name>Name</Name>
968 <ContentId>ContentId</ContentId>
969 <FileName>FileName</FileName>
970 <Description>Description</Description>
971 <IsVisibleForWeb>true</IsVisibleForWeb>
972 </TTicketAttachment_V1>
973 </Attachments>
974 </TSaveTicketAttachmentsRequest_V1>
975 </SaveTicketAttachments>
976 </ACMP>
977 </ICQL>}}}
978 {{/apimacro}}
979
980 {{apimacro title="GetTicketAttachments Response"}}
981 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
982 <ACMP>
983 <SaveTicketAttachments ActionType="Response" version="1">
984 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
985 <ResultCode>0</ResultCode>
986 <ResultMessage>ResultMessage</ResultMessage>
987 </TSaveTicketAttachmentsResponse_V1>
988 </SaveTicketAttachments>
989 </ACMP>
990 </ICQL>}}}
991 {{/apimacro}}
992
993 = GetTicketComments =
994
995 {{apimacro title="GetTicketComments Request"}}
996 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
997 <ACMP>
998 <GetTicketComments ActionType="Request" version="1">
999 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1000 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1001 </TGetTicketCommentsRequest_V1>
1002 </GetTicketComments>
1003 </ACMP>
1004 </ICQL>}}}
1005 {{/apimacro}}
1006
1007 {{apimacro title="GetTicketComments Response"}}
1008 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1009 <ACMP>
1010 <GetTicketComments ActionType="Response" version="1">
1011 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1012 <Comments>
1013 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1014 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1015 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1016 <Creator/>
1017 <HtmlComment>HtmlComment</HtmlComment>
1018 <PlainComment>PlainComment</PlainComment>
1019 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1020 <IsExternal>false</IsExternal>
1021 <ExternalMail>ExternalMail</ExternalMail>
1022 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1023 <ExternalCC>ExternalCC</ExternalCC>
1024 <IsPublic>false</IsPublic>
1025 <PublicRecipient>PublicRecipient</PublicRecipient>
1026 <PublicCC>PublicCC</PublicCC>
1027 <PublicBCC>PublicBCC</PublicBCC>
1028 <SignatureHtml>SignatureHtml</SignatureHtml>
1029 <IsVisibleForWeb>false</IsVisibleForWeb>
1030 </TTicketComment_V1>
1031 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1032 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1033 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1034 <Creator/>
1035 <HtmlComment>HtmlComment</HtmlComment>
1036 <PlainComment>PlainComment</PlainComment>
1037 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1038 <IsExternal>false</IsExternal>
1039 <ExternalMail>ExternalMail</ExternalMail>
1040 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1041 <ExternalCC>ExternalCC</ExternalCC>
1042 <IsPublic>false</IsPublic>
1043 <PublicRecipient>PublicRecipient</PublicRecipient>
1044 <PublicCC>PublicCC</PublicCC>
1045 <PublicBCC>PublicBCC</PublicBCC>
1046 <SignatureHtml>SignatureHtml</SignatureHtml>
1047 <IsVisibleForWeb>false</IsVisibleForWeb>
1048 </TTicketComment_V1>
1049 </Comments>
1050 <ResultCode>0</ResultCode>
1051 <ResultMessage>ResultMessage</ResultMessage>
1052 </TGetTicketCommentsResponse_V1>
1053 </GetTicketComments>
1054 </ACMP>
1055 </ICQL>}}}
1056 {{/apimacro}}
1057
1058 = GetTicketComment =
1059
1060 {{apimacro title="GetTicketComment_V1 Request"}}
1061 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1062 <ACMP>
1063 <GetTicketComment ActionType="Request" version="1">
1064 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1065 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1066 <GetPlainText>false</GetPlainText>
1067 </TGetTicketCommentRequest_V1>
1068 </GetTicketComment>
1069 </ACMP>
1070 </ICQL>}}}
1071 {{/apimacro}}
1072
1073 {{apimacro title="GetTicketComment_V1 Response"}}
1074 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1075 <ACMP>
1076 <GetTicketComment ActionType="Response" version="1">
1077 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1078 <Comment xsi:type="TTicketComment_V2">
1079 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1080 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1081 <Creator xsi:type="TContactInfo_V1">
1082 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1083 <Name>Name</Name>
1084 <FamilyName>FamilyName</FamilyName>
1085 <FullName>FullName</FullName>
1086 <Email>Email</Email>
1087 <HasPhoneNumber>false</HasPhoneNumber>
1088 <HasDeleteFlag>false</HasDeleteFlag>
1089 <IsUser>false</IsUser>
1090 </Creator>
1091 <IsPlainText>true</IsPlainText>
1092 <CommentText>CommentText</CommentText>
1093 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1094 <IsExternal>true</IsExternal>
1095 <ExternalMail>ExternalMail</ExternalMail>
1096 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1097 <ExternalCC>ExternalCC</ExternalCC>
1098 <IsPublic>true</IsPublic>
1099 <PublicRecipient>PublicRecipient</PublicRecipient>
1100 <PublicCC>PublicCC</PublicCC>
1101 <PublicBCC>PublicBCC</PublicBCC>
1102 <Signature>Signature</Signature>
1103 <IsVisibleForWeb>true</IsVisibleForWeb>
1104 </Comment>
1105 <ResultCode>0</ResultCode>
1106 <ResultMessage>ResultMessage</ResultMessage>
1107 </TGetTicketCommentResponse_V1>
1108 </GetTicketComment>
1109 </ACMP>
1110 </ICQL>}}}
1111 {{/apimacro}}
1112
1113 {{apimacro title="GetTicketComment_V2 Request"}}
1114 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1115 <ACMP>
1116 <GetTicketComment ActionType="Request" version="2">
1117 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1118 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1119 <GetPlainText>false</GetPlainText>
1120 </TGetTicketCommentRequest_V2>
1121 </GetTicketComment>
1122 </ACMP>
1123 </ICQL>}}}
1124 {{/apimacro}}
1125
1126 {{apimacro title="GetTicketComment_V2 Response"}}
1127 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1128 <ACMP>
1129 <GetTicketComment ActionType="Response" version="2">
1130 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1131 <Comment xsi:type="TTicketComment_V3">
1132 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1133 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1134 <Creator xsi:type="TContactInfo_V1">
1135 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1136 <Name>Name</Name>
1137 <FamilyName>FamilyName</FamilyName>
1138 <FullName>FullName</FullName>
1139 <Email>Email</Email>
1140 <HasPhoneNumber>false</HasPhoneNumber>
1141 <HasDeleteFlag>false</HasDeleteFlag>
1142 <IsUser>false</IsUser>
1143 </Creator>
1144 <IsPlainText>false</IsPlainText>
1145 <CommentText>CommentText</CommentText>
1146 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1147 <IsExternal>false</IsExternal>
1148 <ExternalMail>ExternalMail</ExternalMail>
1149 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1150 <ExternalCC>ExternalCC</ExternalCC>
1151 <IsPublic>false</IsPublic>
1152 <PublicRecipient>PublicRecipient</PublicRecipient>
1153 <PublicCC>PublicCC</PublicCC>
1154 <PublicBCC>PublicBCC</PublicBCC>
1155 <Signature>Signature</Signature>
1156 <IsVisibleForWeb>true</IsVisibleForWeb>
1157 <AttachmentLinks>
1158 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1159 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1160 <Name>Name</Name>
1161 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1162 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1163 <ContentId>ContentId</ContentId>
1164 <ItemKind>aiHDQuery</ItemKind>
1165 <FileName>FileName</FileName>
1166 <FileSize>0</FileSize>
1167 <Description>Description</Description>
1168 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1169 <IsVisibleForWeb>false</IsVisibleForWeb>
1170 </TTicketAttachment_V1>
1171 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1172 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1173 <Name>Name</Name>
1174 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1175 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1176 <ContentId>ContentId</ContentId>
1177 <ItemKind>aiHDQuery</ItemKind>
1178 <FileName>FileName</FileName>
1179 <FileSize>0</FileSize>
1180 <Description>Description</Description>
1181 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1182 <IsVisibleForWeb>false</IsVisibleForWeb>
1183 </TTicketAttachment_V1>
1184 </AttachmentLinks>
1185 </Comment>
1186 <ResultCode>0</ResultCode>
1187 <ResultMessage>ResultMessage</ResultMessage>
1188 </TGetTicketCommentResponse_V2>
1189 </GetTicketComment>
1190 </ACMP>
1191 </ICQL>}}}
1192 {{/apimacro}}
1193
1194 = SaveTicketComment =
1195
1196 Folgende Eigenschaften werden vom ACMP Server ignoriert:
1197
1198 * Creator
1199 * CreationDate
1200 * IsExternal
1201 * ExternalMail
1202 * ExternalRecipient
1203 * ExternalCC
1204 * Signature
1205
1206 {{apimacro title="SaveTicketComment_V1 Request"}}
1207 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1208 <ACMP>
1209 <SaveTicketComment ActionType="Request" version="1">
1210 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1211 <Comment xsi:type="TTicketComment_V2">
1212 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1213 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1214 <IsPlainText>false</IsPlainText>
1215 <! HTML Text or Plaintext >
1216 <CommentText>CommentText</CommentText>
1217 <IsPublic>false</IsPublic>
1218 <PublicRecipient>PublicRecipient</PublicRecipient>
1219 <PublicCC>PublicCC</PublicCC>
1220 <PublicBCC>PublicBCC</PublicBCC>
1221 <IsVisibleForWeb>true</IsVisibleForWeb>
1222 </Comment>
1223 </TSaveTicketCommentRequest_V1>
1224 </SaveTicketComment>
1225 </ACMP>
1226 </ICQL>}}}
1227 {{/apimacro}}
1228
1229 {{apimacro title="SaveTicketComment_V1 Response"}}
1230 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1231 <ACMP>
1232 <SaveTicketComment ActionType="Response" version="1">
1233 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1234 <ResultCode>0</ResultCode>
1235 <ResultMessage>ResultMessage</ResultMessage>
1236 </TSaveTicketCommentResponse_V1>
1237 </SaveTicketComment>
1238 </ACMP>
1239 </ICQL>}}}
1240 {{/apimacro}}
1241
1242 {{apimacro title="SaveTicketComment_V2 Request"}}
1243 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1244 <ACMP>
1245 <SaveTicketComment ActionType="Request" version="2">
1246 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1247 <Comment xsi:type="TTicketComment_V3">
1248 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1249 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1250 <IsPlainText>false</IsPlainText>
1251 <! HTML Text or Plaintext >
1252 <CommentText>CommentText</CommentText>
1253 <IsPublic>false</IsPublic>
1254 <PublicRecipient>PublicRecipient</PublicRecipient>
1255 <PublicCC>PublicCC</PublicCC>
1256 <PublicBCC>PublicBCC</PublicBCC>
1257 <IsVisibleForWeb>true</IsVisibleForWeb>
1258 <AttachmentLinks>
1259 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1260 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1261 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1262 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1263 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1264 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1265 </TTicketAttachment_V1>
1266 </AttachmentLinks>
1267 </Comment>
1268 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1269 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1270 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1271 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1272 <Description>Description</Description>
1273 <Executor xsi:type="TContactInfo_V1">
1274 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1275 </Executor>
1276 </WorkingTime>
1277 </TSaveTicketCommentRequest_V2>
1278 </SaveTicketComment>
1279 </ACMP>
1280 </ICQL>}}}
1281 {{/apimacro}}
1282
1283 {{apimacro title="SaveTicketComment_V2 Response"}}
1284 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1285 <ACMP>
1286 <SaveTicketComment ActionType="Response" version="2">
1287 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1288 <ResultCode>0</ResultCode>
1289 <ResultMessage>ResultMessage</ResultMessage>
1290 </TSaveTicketCommentResponse_V2>
1291 </SaveTicketComment>
1292 </ACMP>
1293 </ICQL>}}}
1294 {{/apimacro}}
1295
1296 = GetCommentListOfTicket =
1297
1298 {{apimacro title="GetCommentListOfTicket Request"}}
1299 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1300 <ACMP>
1301 <GetCommentListOfTicket ActionType="Request" version="1">
1302 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1303 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1304 </TGetCommentListOfTicketRequest_V1>
1305 </GetCommentListOfTicket>
1306 </ACMP>
1307 </ICQL>}}}
1308 {{/apimacro}}
1309
1310 {{apimacro title="GetCommentListOfTicket Response"}}
1311 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1312 <ACMP>
1313 <GetCommentListOfTicket ActionType="Response" version="1">
1314 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1315 <Comments>
1316 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1317 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1318 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1319 <PreviewText>PreviewText</PreviewText>
1320 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1321 <Creator xsi:type="TContactInfo_V1">
1322 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1323 <Name>Name</Name>
1324 <FamilyName>FamilyName</FamilyName>
1325 <FullName>FullName</FullName>
1326 <Email>Email</Email>
1327 <HasPhoneNumber>false</HasPhoneNumber>
1328 <HasDeleteFlag>false</HasDeleteFlag>
1329 <IsUser>false</IsUser>
1330 </Creator>
1331 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1332 <IsExternal>false</IsExternal>
1333 <IsPublic>false</IsPublic>
1334 <IsVisibleForWeb>false</IsVisibleForWeb>
1335 </TTicketCommentInfo_V1>
1336 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1337 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1338 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1339 <PreviewText>PreviewText</PreviewText>
1340 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1341 <Creator xsi:type="TContactInfo_V1">
1342 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1343 <Name>Name</Name>
1344 <FamilyName>FamilyName</FamilyName>
1345 <FullName>FullName</FullName>
1346 <Email>Email</Email>
1347 <HasPhoneNumber>false</HasPhoneNumber>
1348 <HasDeleteFlag>false</HasDeleteFlag>
1349 <IsUser>false</IsUser>
1350 </Creator>
1351 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1352 <IsExternal>false</IsExternal>
1353 <IsPublic>false</IsPublic>
1354 <IsVisibleForWeb>false</IsVisibleForWeb>
1355 </TTicketCommentInfo_V1>
1356 </Comments>
1357 <ResultCode>0</ResultCode>
1358 <ResultMessage>ResultMessage</ResultMessage>
1359 </TGetCommentListOfTicketResponse_V1>
1360 </GetCommentListOfTicket>
1361 </ACMP>
1362 </ICQL>}}}
1363 {{/apimacro}}
1364
1365 = GetTicketCategoryList =
1366
1367 {{apimacro title="GetTicketCategory Request"}}
1368 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1369 <ACMP>
1370 <GetTicketCategoryList ActionType="Request" version="1">
1371 <TGetTicketCategoryListRequest_V1/>
1372 </GetTicketCategoryList>
1373 </ACMP>
1374 </ICQL>}}}
1375 {{/apimacro}}
1376
1377 {{apimacro title="GetTicketCategory Response"}}
1378 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1379 <ACMP>
1380 <GetTicketCategoryList ActionType="Response" version="1">
1381 <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1382 <Categories>
1383 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1384 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1385 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1386 <Caption_EN>Caption_EN</Caption_EN>
1387 <Caption_DE>Caption_DE</Caption_DE>
1388 </TTicketCategory_V1>
1389 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1390 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1391 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1392 <Caption_EN>Caption_EN</Caption_EN>
1393 <Caption_DE>Caption_DE</Caption_DE>
1394 </TTicketCategory_V1>
1395 </Categories>
1396 <ResultCode>0</ResultCode>
1397 <ResultMessage>ResultMessage</ResultMessage>
1398 </TGetTicketCategoryListResponse_V1>
1399 </GetTicketCategoryList>
1400 </ACMP>
1401 </ICQL>}}}
1402 {{/apimacro}}
1403
1404 = GetTicketResolutionList =
1405
1406 {{apimacro title="GetTicketResolutionList Request"}}
1407 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1408 <ACMP>
1409 <GetTicketResolutionList ActionType="Request" version="1">
1410 <TGetTicketResolutionListRequest_V1/>
1411 </GetTicketResolutionList>
1412 </ACMP>
1413 </ICQL>}}}
1414 {{/apimacro}}
1415
1416 {{apimacro title="GetTicketResolutionList Response"}}
1417 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1418 <ACMP>
1419 <GetTicketResolutionList ActionType="Response" version="1">
1420 <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1421 <Resolutions>
1422 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1423 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1424 <Quantifier>0</Quantifier>
1425 <Caption_EN>Caption_EN</Caption_EN>
1426 <Caption_DE>Caption_DE</Caption_DE>
1427 <IsDeleted>false</IsDeleted>
1428 <IsDefaultResolution>false</IsDefaultResolution>
1429 </TTicketResolution_V1>
1430 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1431 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1432 <Quantifier>0</Quantifier>
1433 <Caption_EN>Caption_EN</Caption_EN>
1434 <Caption_DE>Caption_DE</Caption_DE>
1435 <IsDeleted>false</IsDeleted>
1436 <IsDefaultResolution>false</IsDefaultResolution>
1437 </TTicketResolution_V1>
1438 </Resolutions>
1439 <ResultCode>0</ResultCode>
1440 <ResultMessage>ResultMessage</ResultMessage>
1441 </TGetTicketResolutionListResponse_V1>
1442 </GetTicketResolutionList>
1443 </ACMP>
1444 </ICQL>}}}
1445 {{/apimacro}}
1446
1447 = GetTicketListByQuery =
1448
1449 {{apimacro title="GetTicketListByQuery Request"}}
1450 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1451 <ACMP>
1452 <GetTicketListByQuery ActionType="Request" version="1">
1453 <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1454 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1455 </TGetTicketListByQueryRequest_V1>
1456 </GetTicketListByQuery>
1457 </ACMP>
1458 </ICQL>}}}
1459 {{/apimacro}}
1460
1461 {{apimacro title="GetTicketListByQuery Response"}}
1462 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1463 <ACMP>
1464 <GetTicketListByQuery ActionType="Response" version="1">
1465 <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1466 <TicketList>
1467 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1468 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1469 <IntTicketId>0</IntTicketId>
1470 <Title>Title</Title>
1471 <State xsi:type="TTicketState_V1">
1472 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1473 <Caption_de>Caption_de</Caption_de>
1474 <Caption_en>Caption_en</Caption_en>
1475 <StateOrder>0</StateOrder>
1476 </State>
1477 <ReadState>trsNew</ReadState>
1478 <EscalationLevel>0</EscalationLevel>
1479 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1480 <Assignee xsi:type="TContactInfo_V1">
1481 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1482 <Name>Name</Name>
1483 <FamilyName>FamilyName</FamilyName>
1484 <FullName>FullName</FullName>
1485 <Email>Email</Email>
1486 <HasPhoneNumber>false</HasPhoneNumber>
1487 <HasDeleteFlag>false</HasDeleteFlag>
1488 <IsUser>false</IsUser>
1489 </Assignee>
1490 <Contact xsi:type="TContactInfo_V1">
1491 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1492 <Name>Name</Name>
1493 <FamilyName>FamilyName</FamilyName>
1494 <FullName>FullName</FullName>
1495 <Email>Email</Email>
1496 <HasPhoneNumber>false</HasPhoneNumber>
1497 <HasDeleteFlag>false</HasDeleteFlag>
1498 <IsUser>false</IsUser>
1499 </Contact>
1500 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1501 </TTicketInfo_V1>
1502 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1503 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1504 <IntTicketId>0</IntTicketId>
1505 <Title>Title</Title>
1506 <State xsi:type="TTicketState_V1">
1507 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1508 <Caption_de>Caption_de</Caption_de>
1509 <Caption_en>Caption_en</Caption_en>
1510 <StateOrder>0</StateOrder>
1511 </State>
1512 <ReadState>trsNew</ReadState>
1513 <EscalationLevel>0</EscalationLevel>
1514 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1515 <Assignee xsi:type="TContactInfo_V1">
1516 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1517 <Name>Name</Name>
1518 <FamilyName>FamilyName</FamilyName>
1519 <FullName>FullName</FullName>
1520 <Email>Email</Email>
1521 <HasPhoneNumber>false</HasPhoneNumber>
1522 <HasDeleteFlag>false</HasDeleteFlag>
1523 <IsUser>false</IsUser>
1524 </Assignee>
1525 <Contact xsi:type="TContactInfo_V1">
1526 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1527 <Name>Name</Name>
1528 <FamilyName>FamilyName</FamilyName>
1529 <FullName>FullName</FullName>
1530 <Email>Email</Email>
1531 <HasPhoneNumber>false</HasPhoneNumber>
1532 <HasDeleteFlag>false</HasDeleteFlag>
1533 <IsUser>false</IsUser>
1534 </Contact>
1535 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1536 </TTicketInfo_V1>
1537 </TicketList>
1538 <ResultCode>0</ResultCode>
1539 <ResultMessage>ResultMessage</ResultMessage>
1540 </TGetTicketListByQueryResponse_V1>
1541 </GetTicketListByQuery>
1542 </ACMP>
1543 </ICQL>}}}
1544 {{/apimacro}}
1545
1546 {{apimacro title="GetTicketListByQuery Request V2"}}
1547 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1548 <ACMP>
1549 <GetTicketListByQuery ActionType="Request" version="2">
1550 <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1551 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1552 </TGetTicketListByQueryRequest_V2>
1553 </GetTicketListByQuery>
1554 </ACMP>
1555 </ICQL>}}}
1556 {{/apimacro}}
1557
1558 {{apimacro title="GetTicketListByQuery Response V2"}}
1559 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1560 <ACMP>
1561 <GetTicketListByQuery ActionType="Response" version="2">
1562 <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1563 <TicketList>
1564 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1565 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1566 <IntTicketId>0</IntTicketId>
1567 <Title>Title</Title>
1568 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1569 <ReadState>trsNew</ReadState>
1570 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1571 <EscalationLevel>0</EscalationLevel>
1572 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1573 <Assignee xsi:type="TAssigneeInfo_V1">
1574 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1575 <Name>Name</Name>
1576 <AssigneeIsGroup>false</AssigneeIsGroup>
1577 <Roles/>
1578 </Assignee>
1579 <Contact xsi:type="TContactInfo_V1">
1580 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1581 <Name>Name</Name>
1582 <FamilyName>FamilyName</FamilyName>
1583 <FullName>FullName</FullName>
1584 <Email>Email</Email>
1585 <HasPhoneNumber>false</HasPhoneNumber>
1586 <HasDeleteFlag>false</HasDeleteFlag>
1587 <IsUser>false</IsUser>
1588 </Contact>
1589 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1590 </TTicketInfo_V2>
1591 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1592 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1593 <IntTicketId>0</IntTicketId>
1594 <Title>Title</Title>
1595 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1596 <ReadState>trsNew</ReadState>
1597 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1598 <EscalationLevel>0</EscalationLevel>
1599 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1600 <Assignee xsi:type="TAssigneeInfo_V1">
1601 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1602 <Name>Name</Name>
1603 <AssigneeIsGroup>false</AssigneeIsGroup>
1604 <Roles/>
1605 </Assignee>
1606 <Contact xsi:type="TContactInfo_V1">
1607 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1608 <Name>Name</Name>
1609 <FamilyName>FamilyName</FamilyName>
1610 <FullName>FullName</FullName>
1611 <Email>Email</Email>
1612 <HasPhoneNumber>false</HasPhoneNumber>
1613 <HasDeleteFlag>false</HasDeleteFlag>
1614 <IsUser>false</IsUser>
1615 </Contact>
1616 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1617 </TTicketInfo_V2>
1618 </TicketList>
1619 <ResultCode>0</ResultCode>
1620 <ResultMessage>ResultMessage</ResultMessage>
1621 </TGetTicketListByQueryResponse_V2>
1622 </GetTicketListByQuery>
1623 </ACMP>
1624 </ICQL>}}}
1625 {{/apimacro}}
1626
1627 = GetTicketList =
1628
1629 {{apimacro title="GetTicketList Request"}}
1630 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1631 <ACMP>
1632 <GetTicketList ActionType="Request" version="1">
1633 <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1634 <! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
1635 <FilterText>FilterText</FilterText>
1636 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1637 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1638 <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1639 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1640 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1641 <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1642 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1643 </TGetTicketListRequest_V1>
1644 </GetTicketList>
1645 </ACMP>
1646 </ICQL>}}}
1647 {{/apimacro}}
1648
1649 {{apimacro title="GetTicketList Response"}}
1650 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1651 <ACMP>
1652 <GetTicketList ActionType="Response" version="1">
1653 <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1654 <Tickets>
1655 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1656 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1657 <IntTicketId>0</IntTicketId>
1658 <Title>Title</Title>
1659 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1660 <ReadState>trsNew</ReadState>
1661 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1662 <EscalationLevel>0</EscalationLevel>
1663 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1664 <Assignee xsi:type="TAssigneeInfo_V1">
1665 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1666 <Name>Name</Name>
1667 <AssigneeIsGroup>false</AssigneeIsGroup>
1668 <Roles/>
1669 </Assignee>
1670 <Contact xsi:type="TContactInfo_V1">
1671 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1672 <Name>Name</Name>
1673 <FamilyName>FamilyName</FamilyName>
1674 <FullName>FullName</FullName>
1675 <Email>Email</Email>
1676 <HasPhoneNumber>false</HasPhoneNumber>
1677 <HasDeleteFlag>false</HasDeleteFlag>
1678 <IsUser>false</IsUser>
1679 </Contact>
1680 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1681 </TTicketInfo_V2>
1682 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1683 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1684 <IntTicketId>0</IntTicketId>
1685 <Title>Title</Title>
1686 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1687 <ReadState>trsNew</ReadState>
1688 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1689 <EscalationLevel>0</EscalationLevel>
1690 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1691 <Assignee xsi:type="TAssigneeInfo_V1">
1692 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1693 <Name>Name</Name>
1694 <AssigneeIsGroup>false</AssigneeIsGroup>
1695 <Roles/>
1696 </Assignee>
1697 <Contact xsi:type="TContactInfo_V1">
1698 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1699 <Name>Name</Name>
1700 <FamilyName>FamilyName</FamilyName>
1701 <FullName>FullName</FullName>
1702 <Email>Email</Email>
1703 <HasPhoneNumber>false</HasPhoneNumber>
1704 <HasDeleteFlag>false</HasDeleteFlag>
1705 <IsUser>false</IsUser>
1706 </Contact>
1707 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1708 </TTicketInfo_V2>
1709 </Tickets>
1710 <Version>Version</Version>
1711 <ResultCode>0</ResultCode>
1712 <ResultMessage>ResultMessage</ResultMessage>
1713 </TGetTicketListResponse_V1>
1714 </GetTicketList>
1715 </ACMP>
1716 </ICQL>}}}
1717 {{/apimacro}}
1718
1719 = GetTicketListOfAsset =
1720
1721 {{apimacro title="GetTicketListOfAsset Request"}}
1722 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1723 <ACMP>
1724 <GetTicketListOfAsset ActionType="Request" version="1">
1725 <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1726 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1727 </TGetTicketListOfAssetRequest_V1>
1728 </GetTicketListOfAsset>
1729 </ACMP>
1730 </ICQL>}}}
1731 {{/apimacro}}
1732
1733 {{apimacro title="GetTicketListOfAsset Response"}}
1734 {{{<?xml version="1.0" encoding="utf-8"?>
1735 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1736 <ACMP>
1737 <GetTicketListOfAsset ActionType="Response" version="1">
1738 <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1739 <Tickets>
1740 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1741 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1742 <IntTicketId>0</IntTicketId>
1743 <Title>Title</Title>
1744 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1745 <ReadState>trsNew</ReadState>
1746 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1747 <EscalationLevel>0</EscalationLevel>
1748 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1749 <Assignee xsi:type="TAssigneeInfo_V1">
1750 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1751 <Name>Name</Name>
1752 <AssigneeIsGroup>false</AssigneeIsGroup>
1753 <Roles/>
1754 </Assignee>
1755 <Contact xsi:type="TContactInfo_V1">
1756 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1757 <Name>Name</Name>
1758 <FamilyName>FamilyName</FamilyName>
1759 <FullName>FullName</FullName>
1760 <Email>Email</Email>
1761 <HasPhoneNumber>false</HasPhoneNumber>
1762 <HasDeleteFlag>false</HasDeleteFlag>
1763 <IsUser>false</IsUser>
1764 </Contact>
1765 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1766 </TTicketInfo_V2>
1767 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1768 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1769 <IntTicketId>0</IntTicketId>
1770 <Title>Title</Title>
1771 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1772 <ReadState>trsNew</ReadState>
1773 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1774 <EscalationLevel>0</EscalationLevel>
1775 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1776 <Assignee xsi:type="TAssigneeInfo_V1">
1777 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1778 <Name>Name</Name>
1779 <AssigneeIsGroup>false</AssigneeIsGroup>
1780 <Roles/>
1781 </Assignee>
1782 <Contact xsi:type="TContactInfo_V1">
1783 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1784 <Name>Name</Name>
1785 <FamilyName>FamilyName</FamilyName>
1786 <FullName>FullName</FullName>
1787 <Email>Email</Email>
1788 <HasPhoneNumber>false</HasPhoneNumber>
1789 <HasDeleteFlag>false</HasDeleteFlag>
1790 <IsUser>false</IsUser>
1791 </Contact>
1792 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1793 </TTicketInfo_V2>
1794 </Tickets>
1795 <ResultCode>0</ResultCode>
1796 <ResultMessage>ResultMessage</ResultMessage>
1797 </TGetTicketListOfAssetResponse_V1>
1798 </GetTicketListOfAsset>
1799 </ACMP>
1800 </ICQL>}}}
1801 {{/apimacro}}
1802
1803 = GetLinkedTicketsOfTicket =
1804
1805 {{apimacro title="GetLinkedTicketsOfTicket Request"}}
1806 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1807 <ACMP>
1808 <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1809 <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1810 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1811 </TGetLinkedTicketsOfTicketRequest_V1>
1812 </GetLinkedTicketsOfTicket>
1813 </ACMP>
1814 </ICQL>}}}
1815 {{/apimacro}}
1816
1817 {{apimacro title="GetLinkedTicketsOfTicket Response"}}
1818 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1819 <ACMP>
1820 <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1821 <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1822 <Tickets>
1823 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1824 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1825 <IntTicketId>0</IntTicketId>
1826 <Title>Title</Title>
1827 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1828 <ReadState>trsNew</ReadState>
1829 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1830 <EscalationLevel>0</EscalationLevel>
1831 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1832 <Assignee xsi:type="TAssigneeInfo_V1">
1833 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1834 <Name>Name</Name>
1835 <AssigneeIsGroup>false</AssigneeIsGroup>
1836 <Roles/>
1837 </Assignee>
1838 <Contact xsi:type="TContactInfo_V1">
1839 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1840 <Name>Name</Name>
1841 <FamilyName>FamilyName</FamilyName>
1842 <FullName>FullName</FullName>
1843 <Email>Email</Email>
1844 <HasPhoneNumber>false</HasPhoneNumber>
1845 <HasDeleteFlag>false</HasDeleteFlag>
1846 <IsUser>false</IsUser>
1847 </Contact>
1848 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1849 </TTicketInfo_V2>
1850 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1851 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1852 <IntTicketId>0</IntTicketId>
1853 <Title>Title</Title>
1854 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1855 <ReadState>trsNew</ReadState>
1856 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1857 <EscalationLevel>0</EscalationLevel>
1858 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1859 <Assignee xsi:type="TAssigneeInfo_V1">
1860 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1861 <Name>Name</Name>
1862 <AssigneeIsGroup>false</AssigneeIsGroup>
1863 <Roles/>
1864 </Assignee>
1865 <Contact xsi:type="TContactInfo_V1">
1866 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1867 <Name>Name</Name>
1868 <FamilyName>FamilyName</FamilyName>
1869 <FullName>FullName</FullName>
1870 <Email>Email</Email>
1871 <HasPhoneNumber>false</HasPhoneNumber>
1872 <HasDeleteFlag>false</HasDeleteFlag>
1873 <IsUser>false</IsUser>
1874 </Contact>
1875 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1876 </TTicketInfo_V2>
1877 </Tickets>
1878 <ResultCode>0</ResultCode>
1879 <ResultMessage>ResultMessage</ResultMessage>
1880 </TGetLinkedTicketsOfTicketResponse_V1>
1881 </GetLinkedTicketsOfTicket>
1882 </ACMP>
1883 </ICQL>}}}
1884 {{/apimacro}}
1885
1886 = GetHelpdeskSettings =
1887
1888 {{apimacro title="GetHelpdeskSettings Request"}}
1889 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1890 <ACMP>
1891 <GetHelpdeskSettings ActionType="Request" version="1">
1892 <TGetHelpdeskSettingsRequest_V1/>
1893 </GetHelpdeskSettings>
1894 </ACMP>
1895 </ICQL>}}}
1896 {{/apimacro}}
1897
1898 {{apimacro title="GetHelpdeskSettings Response"}}
1899 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1900 <ACMP>
1901 <GetHelpdeskSettings ActionType="Response" version="1">
1902 <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1903 <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1904 <Categories>
1905 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1906 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1907 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1908 <Caption_EN>Caption_EN</Caption_EN>
1909 <Caption_DE>Caption_DE</Caption_DE>
1910 </TTicketCategory_V1>
1911 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1912 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1913 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1914 <Caption_EN>Caption_EN</Caption_EN>
1915 <Caption_DE>Caption_DE</Caption_DE>
1916 </TTicketCategory_V1>
1917 </Categories>
1918 <Impacts>
1919 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1920 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1921 <Caption_DE>Caption_DE</Caption_DE>
1922 <Caption_EN>Caption_EN</Caption_EN>
1923 </TTicketImpact_V1>
1924 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1925 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1926 <Caption_DE>Caption_DE</Caption_DE>
1927 <Caption_EN>Caption_EN</Caption_EN>
1928 </TTicketImpact_V1>
1929 </Impacts>
1930 <States>
1931 <TTicketState_V1 xsi:type="TTicketState_V1">
1932 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1933 <Caption_de>Caption_de</Caption_de>
1934 <Caption_en>Caption_en</Caption_en>
1935 <StateOrder>0</StateOrder>
1936 </TTicketState_V1>
1937 <TTicketState_V1 xsi:type="TTicketState_V1">
1938 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1939 <Caption_de>Caption_de</Caption_de>
1940 <Caption_en>Caption_en</Caption_en>
1941 <StateOrder>0</StateOrder>
1942 </TTicketState_V1>
1943 </States>
1944 <EnableResolution>false</EnableResolution>
1945 <Resolutions>
1946 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1947 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1948 <Quantifier>0</Quantifier>
1949 <Caption_EN>Caption_EN</Caption_EN>
1950 <Caption_DE>Caption_DE</Caption_DE>
1951 <IsDeleted>false</IsDeleted>
1952 <IsDefaultResolution>false</IsDefaultResolution>
1953 </TTicketResolution_V1>
1954 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1955 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1956 <Quantifier>0</Quantifier>
1957 <Caption_EN>Caption_EN</Caption_EN>
1958 <Caption_DE>Caption_DE</Caption_DE>
1959 <IsDeleted>false</IsDeleted>
1960 <IsDefaultResolution>false</IsDefaultResolution>
1961 </TTicketResolution_V1>
1962 </Resolutions>
1963 <Priorities>
1964 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1965 <Priority>0</Priority>
1966 <Caption_DE>Caption_DE</Caption_DE>
1967 <Caption_EN>Caption_EN</Caption_EN>
1968 </TTicketPriority_V1>
1969 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1970 <Priority>0</Priority>
1971 <Caption_DE>Caption_DE</Caption_DE>
1972 <Caption_EN>Caption_EN</Caption_EN>
1973 </TTicketPriority_V1>
1974 </Priorities>
1975 <MaxAttachmentSize>0</MaxAttachmentSize>
1976 <NeedCommentToClose>false</NeedCommentToClose>
1977 <TextModules>
1978 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1979 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1980 <Name>Name</Name>
1981 <Text>Text</Text>
1982 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1983 <Path>Path</Path>
1984 </TTicketTextModule_V1>
1985 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1986 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1987 <Name>Name</Name>
1988 <Text>Text</Text>
1989 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1990 <Path>Path</Path>
1991 </TTicketTextModule_V1>
1992 </TextModules>
1993 <TimeTrackingEnabled>false</TimeTrackingEnabled>
1994 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
1995 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
1996 </HelpdeskSettings>
1997 <Version>Version</Version>
1998 <ResultCode>0</ResultCode>
1999 <ResultMessage>ResultMessage</ResultMessage>
2000 </TGetHelpdeskSettingsResponse_V1>
2001 </GetHelpdeskSettings>
2002 </ACMP>
2003 </ICQL>}}}
2004 {{/apimacro}}
2005
2006 {{apimacro title="GetHelpdeskSettings Request"}}
2007 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2008 <ACMP>
2009 <GetHelpdeskSettings ActionType="Request" version="2">
2010 <TGetHelpdeskSettingsRequest_V2/>
2011 </GetHelpdeskSettings>
2012 </ACMP>
2013 </ICQL>}}}
2014 {{/apimacro}}
2015
2016 {{apimacro title="GetHelpdeskSettings Response"}}
2017 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2018 <ACMP>
2019 <GetHelpdeskSettings ActionType="Response" version="2">
2020 <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2021 <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2022 <Categories>
2023 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2024 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2025 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2026 <Caption_EN>Caption_EN</Caption_EN>
2027 <Caption_DE>Caption_DE</Caption_DE>
2028 </TTicketCategory_V1>
2029 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2030 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2031 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2032 <Caption_EN>Caption_EN</Caption_EN>
2033 <Caption_DE>Caption_DE</Caption_DE>
2034 </TTicketCategory_V1>
2035 </Categories>
2036 <Impacts>
2037 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2038 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2039 <Caption_DE>Caption_DE</Caption_DE>
2040 <Caption_EN>Caption_EN</Caption_EN>
2041 </TTicketImpact_V1>
2042 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2043 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2044 <Caption_DE>Caption_DE</Caption_DE>
2045 <Caption_EN>Caption_EN</Caption_EN>
2046 </TTicketImpact_V1>
2047 </Impacts>
2048 <States>
2049 <TTicketState_V1 xsi:type="TTicketState_V1">
2050 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2051 <Caption_de>Caption_de</Caption_de>
2052 <Caption_en>Caption_en</Caption_en>
2053 <StateOrder>0</StateOrder>
2054 </TTicketState_V1>
2055 <TTicketState_V1 xsi:type="TTicketState_V1">
2056 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2057 <Caption_de>Caption_de</Caption_de>
2058 <Caption_en>Caption_en</Caption_en>
2059 <StateOrder>0</StateOrder>
2060 </TTicketState_V1>
2061 </States>
2062 <EnableResolution>false</EnableResolution>
2063 <Resolutions>
2064 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2065 <ID>ID</ID>
2066 <Quantifier>0</Quantifier>
2067 <Caption_EN>Caption_EN</Caption_EN>
2068 <Caption_DE>Caption_DE</Caption_DE>
2069 <IsDeleted>false</IsDeleted>
2070 <IsDefaultResolution>false</IsDefaultResolution>
2071 </TTicketResolution_V1>
2072 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2073 <ID>ID</ID>
2074 <Quantifier>0</Quantifier>
2075 <Caption_EN>Caption_EN</Caption_EN>
2076 <Caption_DE>Caption_DE</Caption_DE>
2077 <IsDeleted>false</IsDeleted>
2078 <IsDefaultResolution>false</IsDefaultResolution>
2079 </TTicketResolution_V1>
2080 </Resolutions>
2081 <Priorities>
2082 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2083 <Priority>0</Priority>
2084 <Caption_DE>Caption_DE</Caption_DE>
2085 <Caption_EN>Caption_EN</Caption_EN>
2086 </TTicketPriority_V1>
2087 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2088 <Priority>0</Priority>
2089 <Caption_DE>Caption_DE</Caption_DE>
2090 <Caption_EN>Caption_EN</Caption_EN>
2091 </TTicketPriority_V1>
2092 </Priorities>
2093 <MaxAttachmentSize>0</MaxAttachmentSize>
2094 <NeedCommentToClose>false</NeedCommentToClose>
2095 <TextModules>
2096 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2097 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2098 <Name>Name</Name>
2099 <Text>Text</Text>
2100 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2101 <Path>Path</Path>
2102 <FullPath>FullPath</FullPath>
2103 </TTicketTextModule_V1>
2104 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2105 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2106 <Name>Name</Name>
2107 <Text>Text</Text>
2108 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2109 <Path>Path</Path>
2110 <FullPath>FullPath</FullPath>
2111 </TTicketTextModule_V1>
2112 </TextModules>
2113 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2114 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2115 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2116 <MandatoryCustomFields>
2117 <string>Value 1</string>
2118 <string>Value 2</string>
2119 </MandatoryCustomFields>
2120 <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2121 </HelpdeskSettings>
2122 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2123 <ResultCode>0</ResultCode>
2124 <ResultMessage>ResultMessage</ResultMessage>
2125 </TGetHelpdeskSettingsResponse_V2>
2126 </GetHelpdeskSettings>
2127 </ACMP>
2128 </ICQL>}}}
2129 {{/apimacro}}
2130
2131 = GetAssigneeList =
2132
2133 {{apimacro title="GetAssigneeList Request"}}
2134 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2135 <ACMP>
2136 <GetAssigneeList ActionType="Request" version="1">
2137 <TGetAssigneeListRequest_V1/>
2138 </GetAssigneeList>
2139 </ACMP>
2140 </ICQL>}}}
2141 {{/apimacro}}
2142
2143 {{apimacro title="GetAssigneeList Response"}}
2144 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2145 <ACMP>
2146 <GetAssigneeList ActionType="Response" version="1">
2147 <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2148 <Assignees>
2149 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2150 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2151 <Name>Name</Name>
2152 <AssigneeIsGroup>false</AssigneeIsGroup>
2153 <Roles/>
2154 </TAssigneeInfo_V1>
2155 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2156 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2157 <Name>Name</Name>
2158 <AssigneeIsGroup>false</AssigneeIsGroup>
2159 <Roles/>
2160 </TAssigneeInfo_V1>
2161 </Assignees>
2162 <Version>Version</Version>
2163 <ResultCode>0</ResultCode>
2164 <ResultMessage>ResultMessage</ResultMessage>
2165 </TGetAssigneeListResponse_V1>
2166 </GetAssigneeList>
2167 </ACMP>
2168 </ICQL>}}}
2169 {{/apimacro}}
2170
2171 = SaveReminderOfTicket =
2172
2173 {{apimacro title="SaveReminderOfTicket Request"}}
2174 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2175 <ACMP>
2176 <SaveReminderOfTicket ActionType="Request" version="1">
2177 <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2178 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2179 <Reminder xsi:type="TTicketResubmission_V1">
2180 <Subject>Subject</Subject>
2181 <Content>Content</Content>
2182 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2183 </Reminder>
2184 </TSaveReminderOfTicketRequest_V1>
2185 </SaveReminderOfTicket>
2186 </ACMP>
2187 </ICQL>}}}
2188 {{/apimacro}}
2189
2190 {{apimacro title="SaveReminderOfTicket Response"}}
2191 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2192 <ACMP>
2193 <SaveReminderOfTicket ActionType="Response" version="1">
2194 <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2195 <ResultCode>0</ResultCode>
2196 <ResultMessage>ResultMessage</ResultMessage>
2197 </TSaveReminderOfTicketResponse_V1>
2198 </SaveReminderOfTicket>
2199 </ACMP>
2200 </ICQL>}}}
2201 {{/apimacro}}
2202
2203 = DeleteReminderOfTicket =
2204
2205 {{apimacro title="DeleteReminderOfTicket Request"}}
2206 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2207 <ACMP>
2208 <DeleteReminderOfTicket ActionType="Request" version="1">
2209 <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2210 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2211 </TDeleteReminderOfTicketRequest_V1>
2212 </DeleteReminderOfTicket>
2213 </ACMP>
2214 </ICQL>}}}
2215 {{/apimacro}}
2216
2217 {{apimacro title="DeleteReminderOfTicket Response"}}
2218 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2219 <ACMP>
2220 <DeleteReminderOfTicket ActionType="Response" version="1">
2221 <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2222 <ResultCode>0</ResultCode>
2223 <ResultMessage>ResultMessage</ResultMessage>
2224 </TDeleteReminderOfTicketResponse_V1>
2225 </DeleteReminderOfTicket>
2226 </ACMP>
2227 </ICQL>}}}
2228 {{/apimacro}}
2229
2230 = SaveTicketWorkingTime =
2231
2232 {{apimacro title="SaveTicketWorkingTime Request"}}
2233 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2234 <ACMP>
2235 <SaveTicketWorkingTime ActionType="Request" version="1">
2236 <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2237 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2238 <WorkingTime xsi:type="TTicketWorkingTime_V1">
2239 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2240 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2241 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2242 <Description>Description</Description>
2243 <Executor xsi:type="TContactInfo_V1">
2244 <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2245 </Executor>
2246 </WorkingTime>
2247 </TSaveTicketWorkingTimeRequest_V1>
2248 </SaveTicketWorkingTime>
2249 </ACMP>
2250 </ICQL>}}}
2251 {{/apimacro}}
2252
2253 {{apimacro title="SaveTicketWorkingTime Response"}}
2254 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2255 <ACMP>
2256 <SaveTicketWorkingTime ActionType="Response" version="1">
2257 <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2258 <ResultCode>0</ResultCode>
2259 <ResultMessage>ResultMessage</ResultMessage>
2260 </TSaveTicketWorkingTimeResponse_V1>
2261 </SaveTicketWorkingTime>
2262 </ACMP>
2263 </ICQL>}}}
2264 {{/apimacro}}
2265
2266 = GetTicketWorkingTimeList =
2267
2268 {{apimacro title="GetTicketWorkingTimeList Request"}}
2269 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2270 <ACMP>
2271 <GetTicketWorkingTimeList ActionType="Request" version="1">
2272 <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2273 <TicketId>TicketId</TicketId>
2274 </TGetTicketWorkingTimeListRequest_V1>
2275 </GetTicketWorkingTimeList>
2276 </ACMP>
2277 </ICQL>}}}
2278 {{/apimacro}}
2279
2280 {{apimacro title="GetTicketWorkingTimeList Response"}}
2281 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2282 <ACMP>
2283 <GetTicketWorkingTimeList ActionType="Response" version="1">
2284 <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2285 <WorkingTimeList>
2286 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2287 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2288 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2289 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2290 <Description>Description</Description>
2291 <Executor xsi:type="TContactInfo_V1">
2292 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2293 <Name>Name</Name>
2294 <FamilyName>FamilyName</FamilyName>
2295 <FullName>FullName</FullName>
2296 <Email>Email</Email>
2297 <HasPhoneNumber>false</HasPhoneNumber>
2298 <HasDeleteFlag>false</HasDeleteFlag>
2299 <IsUser>false</IsUser>
2300 </Executor>
2301 <Creator xsi:type="TContactInfo_V1">
2302 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2303 <Name>Name</Name>
2304 <FamilyName>FamilyName</FamilyName>
2305 <FullName>FullName</FullName>
2306 <Email>Email</Email>
2307 <HasPhoneNumber>false</HasPhoneNumber>
2308 <HasDeleteFlag>false</HasDeleteFlag>
2309 <IsUser>false</IsUser>
2310 </Creator>
2311 </TTicketWorkingTime_V1>
2312 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2313 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2314 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2315 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2316 <Description>Description</Description>
2317 <Executor xsi:type="TContactInfo_V1">
2318 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2319 <Name>Name</Name>
2320 <FamilyName>FamilyName</FamilyName>
2321 <FullName>FullName</FullName>
2322 <Email>Email</Email>
2323 <HasPhoneNumber>false</HasPhoneNumber>
2324 <HasDeleteFlag>false</HasDeleteFlag>
2325 <IsUser>false</IsUser>
2326 </Executor>
2327 <Creator xsi:type="TContactInfo_V1">
2328 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2329 <Name>Name</Name>
2330 <FamilyName>FamilyName</FamilyName>
2331 <FullName>FullName</FullName>
2332 <Email>Email</Email>
2333 <HasPhoneNumber>false</HasPhoneNumber>
2334 <HasDeleteFlag>false</HasDeleteFlag>
2335 <IsUser>false</IsUser>
2336 </Creator>
2337 </TTicketWorkingTime_V1>
2338 </WorkingTimeList>
2339 <ResultCode>0</ResultCode>
2340 <ResultMessage>ResultMessage</ResultMessage>
2341 </TGetTicketWorkingTimeListResponse_V1>
2342 </GetTicketWorkingTimeList>
2343 </ACMP>
2344 </ICQL>}}}
2345 {{/apimacro}}
2346
2347 = DeleteTicketWorkingTimeList =
2348
2349 {{apimacro title="DeleteTicketWorkingTimeList Request"}}
2350 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2351 <ACMP>
2352 <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2353 <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2354 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2355 <WorkingTimeIds>
2356 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2357 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2358 </WorkingTimeIds>
2359 </TDeleteTicketWorkingTimeListRequest_V1>
2360 </DeleteTicketWorkingTimeList>
2361 </ACMP>
2362 </ICQL>}}}
2363 {{/apimacro}}
2364
2365 {{apimacro title="DeleteTicketWorkingTimeList Response"}}
2366 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2367 <ACMP>
2368 <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2369 <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2370 <ResultCode>0</ResultCode>
2371 <ResultMessage>ResultMessage</ResultMessage>
2372 </TDeleteTicketWorkingTimeListResponse_V1>
2373 </DeleteTicketWorkingTimeList>
2374 </ACMP>
2375 </ICQL>}}}
2376 {{/apimacro}}
2377
2378 = SaveTicketCosts =
2379
2380 Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2381
2382 Beim Ändern eines Kosten-Einitrages ist nur "Id" Pflichtfeld
2383
2384 UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2385
2386 Amount muss größer als 0 und kleiner gleich 999999 sein.
2387
2388 Category darf nicht länger als 100 Zeichen sein.
2389
2390 Description darf nicht länger als 400 Zeichen sein.
2391
2392 Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2393
2394 {{apimacro title="SaveTicketCosts Request"}}
2395 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2396 <ACMP>
2397 <SaveTicketCosts ActionType="Request" version="1">
2398 <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2399 <TicketCost xsi:type="TTicketCost_V1">
2400 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2401 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2402 <UnitPrice>0</UnitPrice>
2403 <Amount>0</Amount>
2404 <Category>Category</Category>
2405 <Description>Description</Description>
2406 </TicketCost>
2407 </TSaveTicketCostsRequest_V1>
2408 </SaveTicketCosts>
2409 </ACMP>
2410 </ICQL>}}}
2411 {{/apimacro}}
2412
2413 {{apimacro title="SaveTicketCosts Response"}}
2414 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2415 <ACMP>
2416 <SaveTicketCosts ActionType="Response" version="1">
2417 <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2418 <ResultCode>0</ResultCode>
2419 <ResultMessage>ResultMessage</ResultMessage>
2420 </TSaveTicketCostsResponse_V1>
2421 </SaveTicketCosts>
2422 </ACMP>
2423 </ICQL>}}}
2424 {{/apimacro}}
2425
2426 = GetTicketCost =
2427
2428 {{apimacro title="GetTicketCost Request"}}
2429 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2430 <ACMP>
2431 <GetTicketCost ActionType="Request" version="1">
2432 <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2433 <TicketCostId>TicketCostId</TicketCostId>
2434 </TGetTicketCostRequest_V1>
2435 </GetTicketCost>
2436 </ACMP>
2437 </ICQL>}}}
2438 {{/apimacro}}
2439
2440 {{apimacro title="GetTicketCost Response"}}
2441 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2442 <ACMP>
2443 <GetTicketCost ActionType="Response" version="1">
2444 <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2445 <TicketCost xsi:type="TTicketCost_V2">
2446 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2447 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2448 <UnitPrice>0</UnitPrice>
2449 <Amount>0</Amount>
2450 <Category>Category</Category>
2451 <Description>Description</Description>
2452 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2453 <CreatedBy xsi:type="TContactInfo_V1">
2454 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2455 <Name>Name</Name>
2456 <FamilyName>FamilyName</FamilyName>
2457 <FullName>FullName</FullName>
2458 <Email>Email</Email>
2459 <HasPhoneNumber>false</HasPhoneNumber>
2460 <HasDeleteFlag>false</HasDeleteFlag>
2461 <IsUser>false</IsUser>
2462 </CreatedBy>
2463 </TicketCost>
2464 <ResultCode>0</ResultCode>
2465 <ResultMessage>ResultMessage</ResultMessage>
2466 </TGetTicketCostResponse_V1>
2467 </GetTicketCost>
2468 </ACMP>
2469 </ICQL>}}}
2470 {{/apimacro}}
2471
2472 = GetTicketCostList =
2473
2474 {{apimacro title="GetTicketCostList Request"}}
2475 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2476 <ACMP>
2477 <GetTicketCostList ActionType="Request" version="1">
2478 <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2479 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2480 </TGetTicketCostListRequest_V1>
2481 </GetTicketCostList>
2482 </ACMP>
2483 </ICQL>}}}
2484 {{/apimacro}}
2485
2486 {{apimacro title="GetTicketCostList Response"}}
2487 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2488 <ACMP>
2489 <GetTicketCostList ActionType="Response" version="1">
2490 <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2491 <TicketCostList>
2492 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2493 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2494 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2495 <UnitPrice>0</UnitPrice>
2496 <Amount>0</Amount>
2497 <Category>Category</Category>
2498 <Description>Description</Description>
2499 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2500 <CreatedBy xsi:type="TContactInfo_V1">
2501 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2502 <Name>Name</Name>
2503 <FamilyName>FamilyName</FamilyName>
2504 <FullName>FullName</FullName>
2505 <Email>Email</Email>
2506 <HasPhoneNumber>false</HasPhoneNumber>
2507 <HasDeleteFlag>false</HasDeleteFlag>
2508 <IsUser>false</IsUser>
2509 </CreatedBy>
2510 </TTicketCost_V2>
2511 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2512 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2513 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2514 <UnitPrice>0</UnitPrice>
2515 <Amount>0</Amount>
2516 <Category>Category</Category>
2517 <Description>Description</Description>
2518 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2519 <CreatedBy xsi:type="TContactInfo_V1">
2520 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2521 <Name>Name</Name>
2522 <FamilyName>FamilyName</FamilyName>
2523 <FullName>FullName</FullName>
2524 <Email>Email</Email>
2525 <HasPhoneNumber>false</HasPhoneNumber>
2526 <HasDeleteFlag>false</HasDeleteFlag>
2527 <IsUser>false</IsUser>
2528 </CreatedBy>
2529 </TTicketCost_V2>
2530 </TicketCostList>
2531 <ResultCode>0</ResultCode>
2532 <ResultMessage>ResultMessage</ResultMessage>
2533 </TGetTicketCostListResponse_V1>
2534 </GetTicketCostList>
2535 </ACMP>
2536 </ICQL>}}}
2537 {{/apimacro}}
2538
2539 = DeleteTicketCosts =
2540
2541 {{apimacro title="DeleteTicketCosts Request"}}
2542 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2543 <ACMP>
2544 <DeleteTicketCosts ActionType="Request" version="1">
2545 <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2546 <TicketCostIds>
2547 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2548 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2549 </TicketCostIds>
2550 </TDeleteTicketCostsRequest_V1>
2551 </DeleteTicketCosts>
2552 </ACMP>
2553 </ICQL>}}}
2554 {{/apimacro}}
2555
2556 {{apimacro title="DeleteTicketCosts Response"}}
2557 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2558 <ACMP>
2559 <DeleteTicketCosts ActionType="Response" version="1">
2560 <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2561 <ResultCode>0</ResultCode>
2562 <ResultMessage>ResultMessage</ResultMessage>
2563 </TDeleteTicketCostsResponse_V1>
2564 </DeleteTicketCosts>
2565 </ACMP>
2566 </ICQL>}}}
2567 {{/apimacro}}
2568
2569 = DeleteTicketComment =
2570
2571 {{apimacro title="DeleteTicketComment Request"}}
2572 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2573 <ACMP>
2574 <DeleteTicketComment ActionType="Request" version="1">
2575 <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2576 <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2577 </TDeleteTicketCommentRequest_V1>
2578 </DeleteTicketComment>
2579 </ACMP>
2580 </ICQL>}}}
2581 {{/apimacro}}
2582
2583 {{apimacro title="DeleteTicketComment Response"}}
2584 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2585 <ACMP>
2586 <DeleteTicketComment ActionType="Response" version="1">
2587 <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2588 <ResultCode>0</ResultCode>
2589 <ResultMessage>ResultMessage</ResultMessage>
2590 </TDeleteTicketCommentResponse_V1>
2591 </DeleteTicketComment>
2592 </ACMP>
2593 </ICQL>}}}
2594 {{/apimacro}}
2595
2596 = LinkAssetsToTicket =
2597
2598 {{apimacro title="LinkAssetsToTicket Request"}}
2599 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2600 <ACMP>
2601 <LinkAssetsToTicket ActionType="Request" version="1">
2602 <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2603 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2604 <AssetIds>
2605 <string>Value 1</string>
2606 <string>Value 2</string>
2607 </AssetIds>
2608 </TLinkAssetsToTicketRequest_V1>
2609 </LinkAssetsToTicket>
2610 </ACMP>
2611 </ICQL>}}}
2612 {{/apimacro}}
2613
2614 {{apimacro title="LinkAssetsToTicket Response"}}
2615 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2616 <ACMP>
2617 <LinkAssetsToTicket ActionType="Response" version="1">
2618 <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2619 <FailedAssetIds>
2620 <string>Value 1</string>
2621 <string>Value 2</string>
2622 </FailedAssetIds>
2623 <ResultCode>0</ResultCode>
2624 <ResultMessage>ResultMessage</ResultMessage>
2625 </TLinkAssetsToTicketResponse_V1>
2626 </LinkAssetsToTicket>
2627 </ACMP>
2628 </ICQL>}}}
2629 {{/apimacro}}
2630
2631 = LinkClientsToTicket =
2632
2633 {{apimacro title="LinkClientsToTicket Request"}}
2634 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2635 <ACMP>
2636 <LinkClientsToTicket ActionType="Request" version="1">
2637 <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2638 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2639 <ClientIds>
2640 <string>Value 1</string>
2641 <string>Value 2</string>
2642 </ClientIds>
2643 </TLinkClientsToTicketRequest_V1>
2644 </LinkClientsToTicket>
2645 </ACMP>
2646 </ICQL>}}}
2647 {{/apimacro}}
2648
2649 {{apimacro title="LinkClientsToTicket Response"}}
2650 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2651 <ACMP>
2652 <LinkClientsToTicket ActionType="Response" version="1">
2653 <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2654 <FailedClientIds>
2655 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2656 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2657 </FailedClientIds>
2658 <ResultCode>0</ResultCode>
2659 <ResultMessage>ResultMessage</ResultMessage>
2660 </TLinkClientsToTicketResponse_V1>
2661 </LinkClientsToTicket>
2662 </ACMP>
2663 </ICQL>}}}
2664 {{/apimacro}}
2665
2666 = LinkTicketsToTicket =
2667
2668 {{apimacro title="LinkTicketsToTicket Request"}}
2669 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2670 <ACMP>
2671 <LinkTicketsToTicket ActionType="Request" version="1">
2672 <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2673 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2674 <TicketIdsToLink>
2675 <string>Value 1</string>
2676 <string>Value 2</string>
2677 </TicketIdsToLink>
2678 </TLinkTicketsToTicketRequest_V1>
2679 </LinkTicketsToTicket>
2680 </ACMP>
2681 </ICQL>}}}
2682 {{/apimacro}}
2683
2684 {{apimacro title="LinkTicketsToTicket Response"}}
2685 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2686 <ACMP>
2687 <LinkTicketsToTicket ActionType="Response" version="1">
2688 <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2689 <FailedTicketIds>
2690 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2691 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2692 </FailedTicketIds>
2693 <ResultCode>0</ResultCode>
2694 <ResultMessage>ResultMessage</ResultMessage>
2695 </TLinkTicketsToTicketResponse_V1>
2696 </LinkTicketsToTicket>
2697 </ACMP>
2698 </ICQL>}}}
2699 {{/apimacro}}
2700
2701 = GetEmailMonitorList =
2702
2703 {{apimacro title="GetEmailMonitorList Request"}}
2704 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2705 <ACMP>
2706 <GetEmailMonitorList ActionType="Request" version="1">
2707 <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2708 <!
2709 The following values can be filtered:
2710 - Subject
2711 - Recipient
2712 - CC
2713 - BCC
2714 - ErrorMessage
2715 >
2716 <FilterText>FilterText</FilterText>
2717 </TGetEmailMonitorListRequest_V1>
2718 </GetEmailMonitorList>
2719 </ACMP>
2720 </ICQL>}}}
2721 {{/apimacro}}
2722
2723 {{apimacro title="GetEmailMonitorList Response"}}
2724 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2725 <ACMP>
2726 <GetEmailMonitorList ActionType="Response" version="1">
2727 <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2728 <EmailList>
2729 <TEmail_V1 xsi:type="TEmail_V1">
2730 <ID>ID</ID>
2731 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2732 <Category>Category</Category>
2733 <Subject>Subject</Subject>
2734 <Recipient>Recipient</Recipient>
2735 <CC>CC</CC>
2736 <BCC>BCC</BCC>
2737 <ErrorCode>0</ErrorCode>
2738 <ErrorMessage>ErrorMessage</ErrorMessage>
2739 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2740 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2741 <Size>0</Size>
2742 </TEmail_V1>
2743 <TEmail_V1 xsi:type="TEmail_V1">
2744 <ID>ID</ID>
2745 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2746 <Category>Category</Category>
2747 <Subject>Subject</Subject>
2748 <Recipient>Recipient</Recipient>
2749 <CC>CC</CC>
2750 <BCC>BCC</BCC>
2751 <ErrorCode>0</ErrorCode>
2752 <ErrorMessage>ErrorMessage</ErrorMessage>
2753 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2754 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2755 <Size>0</Size>
2756 </TEmail_V1>
2757 </EmailList>
2758 <ResultCode>0</ResultCode>
2759 <ResultMessage>ResultMessage</ResultMessage>
2760 </TGetEmailMonitorListResponse_V1>
2761 </GetEmailMonitorList>
2762 </ACMP>
2763 </ICQL>}}}
2764 {{/apimacro}}
2765
2766 = DeleteEmailMonitorList =
2767
2768 {{apimacro title="DeleteEmailMonitorList Request"}}
2769 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2770 <ACMP>
2771 <DeleteEmailMonitorList ActionType="Request" version="1">
2772 <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2773 <EmailIDList>
2774 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2775 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2776 </EmailIDList>
2777 </TDeleteEmailMonitorListRequest_V1>
2778 </DeleteEmailMonitorList>
2779 </ACMP>
2780 </ICQL>}}}
2781 {{/apimacro}}
2782
2783 {{apimacro title="DeleteEmailMonitorList Response"}}
2784 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2785 <ACMP>
2786 <DeleteEmailMonitorList ActionType="Response" version="1">
2787 <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2788 <ResultCode>0</ResultCode>
2789 <ResultMessage>ResultMessage</ResultMessage>
2790 </TDeleteEmailMonitorListResponse_V1>
2791 </DeleteEmailMonitorList>
2792 </ACMP>
2793 </ICQL>}}}
2794 {{/apimacro}}
2795
2796 = GetTicketTemplateList =
2797
2798 {{apimacro title="GetTicketTemplateList Request"}}
2799 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2800 <ACMP>
2801 <GetTicketTemplateList ActionType="Request" version="1">
2802 <TGetTicketTemplateListRequest_V1/>
2803 </GetTicketTemplateList>
2804 </ACMP>
2805 </ICQL>}}}
2806 {{/apimacro}}
2807
2808 {{apimacro title="GetTicketTemplateList Response"}}
2809 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2810 <ACMP>
2811 <GetTicketTemplateList ActionType="Response" version="1">
2812 <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2813 <TemplateList>
2814 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2815 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2816 <Name>Name</Name>
2817 <IsHotTopic>false</IsHotTopic>
2818 </TTicketTemplateInfo_V1>
2819 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2820 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2821 <Name>Name</Name>
2822 <IsHotTopic>false</IsHotTopic>
2823 </TTicketTemplateInfo_V1>
2824 </TemplateList>
2825 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2826 <ResultCode>0</ResultCode>
2827 <ResultMessage>ResultMessage</ResultMessage>
2828 </TGetTicketTemplateListResponse_V1>
2829 </GetTicketTemplateList>
2830 </ACMP>
2831 </ICQL>}}}
2832 {{/apimacro}}
2833
2834 = DeleteTicketAttachments =
2835
2836 {{apimacro title="DeleteTicketAttachments Request"}}
2837 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2838 <ACMP>
2839 <DeleteTicketAttachments ActionType="Request" version="1">
2840 <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2841 <AttachmentIds>
2842 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2843 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2844 </AttachmentIds>
2845 </TDeleteTicketAttachmentsRequest_V1>
2846 </DeleteTicketAttachments>
2847 </ACMP>
2848 </ICQL>}}}
2849 {{/apimacro}}
2850
2851 {{apimacro title="DeleteTicketAttachments Response"}}
2852 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2853 <ACMP>
2854 <DeleteTicketAttachments ActionType="Response" version="1">
2855 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2856 <ResultCode>0</ResultCode>
2857 <ResultMessage>ResultMessage</ResultMessage>
2858 </TDeleteTicketAttachmentsResponse_V1>
2859 </DeleteTicketAttachments>
2860 </ACMP>
2861 </ICQL>}}}
2862 {{/apimacro}}
2863
2864
© Aagon GmbH 2026
Besuchen Sie unsere aagon-Community