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Version 10.1 von Steffi F am 2025/06/13 12:43
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1 {{aagon.floatingbox/}}
2
3 = Save Ticket =
4
5 Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6
7 {{apimacro title="SaveTicket Request"}}
8 {{{<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
9 <ACMP>
10 <SaveTicket ActionType="Request" version="1">
11 <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
12 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 <Title>Title</Title>
15 <HtmlDescription>HtmlDescription</HtmlDescription>
16 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
17 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
18 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
19 <PriorityId>0</PriorityId>
20 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
21 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
22 <Keywords>Keywords</Keywords>
23 <CustomFieldValues>
24 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
25 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
26 <Value>Value</Value>
27 </TCustomFieldValue_V1>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 </CustomFieldValues>
33 </TSaveTicketRequest_V1>
34 </SaveTicket>
35 </ACMP>
36 </ICQL>}}}
37 {{/apimacro}}
38
39 {{{
40 Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:}}}
41
42 {{apimacro title="DeleteTicketAttachments Response"}}
43 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
44 <ACMP>
45 <DeleteTicketAttachments ActionType="Response" version="1">
46 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
47 <ResultCode>0</ResultCode>
48 <ResultMessage>ResultMessage</ResultMessage>
49 </TDeleteTicketAttachmentsResponse_V1>
50 </DeleteTicketAttachments>
51 </ACMP>
52 </ICQL>}}}
53 {{/apimacro}}
54
55 |(((
56 {{{<HtmlDescription>
57
58 Hello
59
60 &lt;br /&gt;
61
62 World23
63
64 </HtmlDescription>
65 }}}
66 )))|
67
68 {{apimacro title="SaveTicket Response"}}
69 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
70 <ACMP>
71 <SaveTicket ActionType="Response" version="1">
72 <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
73 <ResultCode>0</ResultCode>
74 <ResultMessage>ResultMessage</ResultMessage>
75 </TSaveTicketResponse_V1>
76 </SaveTicket>
77 </ACMP>
78 </ICQL>}}}
79 {{/apimacro}}
80
81 {{apimacro title="SaveTicket Request V2"}}
82 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
83 <ACMP>
84 <SaveTicket ActionType="Request" version="2">
85 <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
86 <Ticket xsi:type="TTicket_V1">
87 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
88 <IntTicketId>0</IntTicketId>
89 <Requester xsi:type="TContactInfo_V1">
90 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
91 </Requester>
92 <Title>Title</Title>
93 <HtmlDescription>HtmlDescription</HtmlDescription>
94 <Assignee xsi:type="TContactInfo_V1">
95 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
96 </Assignee>
97 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
98 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
99 <PriorityId>0</PriorityId>
100 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
101 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
102 <Keywords>Keywords</Keywords>
103 <CustomFieldValues>
104 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
105 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
106 <Value>Value</Value>
107 </TCustomFieldValue_V1>
108 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
109 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
110 <Value>Value</Value>
111 </TCustomFieldValue_V1>
112 </CustomFieldValues>
113 </Ticket>
114 </TSaveTicketRequest_V2>
115 </SaveTicket>
116 </ACMP>
117 </ICQL>}}}
118 {{/apimacro}}
119
120 {{apimacro title="SaveTicket Response V2"}}
121 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
122 <ACMP>
123 <SaveTicket ActionType="Response" version="2">
124 <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
125 <ResultCode>0</ResultCode>
126 <ResultMessage>ResultMessage</ResultMessage>
127 </TSaveTicketResponse_V2>
128 </SaveTicket>
129 </ACMP>
130 </ICQL>}}}
131 {{/apimacro}}
132
133 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
134
135 {{apimacro title="SaveTicket Response V3"}}
136 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
137 <ACMP>
138 <SaveTicket ActionType="Response" version="3">
139 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
140 <ResultCode>0</ResultCode>
141 <ResultMessage>ResultMessage</ResultMessage>
142 </TSaveTicketResponse_V3>
143 </SaveTicket>
144 </ACMP>
145 </ICQL>}}}
146 {{/apimacro}}
147
148 {{apimacro title="SaveTicket Request V4"}}
149 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
150 <ACMP>
151 <SaveTicket ActionType="Request" version="4">
152 <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
153 <Ticket xsi:type="TTicket_V4">
154 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
155 <Requester xsi:type="TContactInfo_V1">
156 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
157 </Requester>
158 <Title>Title</Title>
159 <HtmlDescription>HtmlDescription</HtmlDescription>
160 <Assignee xsi:type="TAssigneeInfo_V1">
161 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
162 <AssigneeIsGroup>false</AssigneeIsGroup>
163 </Assignee>
164 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
165 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
166 <PriorityId>0</PriorityId>
167 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
168 <ResolutionId>ResolutionId</ResolutionId>
169 <Keywords>Keywords</Keywords>
170 <CustomFieldValues>
171 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
172 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
173 <Value>Value</Value>
174 </TCustomFieldValue_V1>
175 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
176 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
177 <Value>Value</Value>
178 </TCustomFieldValue_V1>
179 </CustomFieldValues>
180 <Escalation xsi:type="TTicketEscalation_V1">
181 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
182 </Escalation>
183 <ScheduledForResubmission>false</ScheduledForResubmission>
184 <Resubmission xsi:type="TTicketResubmission_V1">
185 <Subject>Subject</Subject>
186 <Content>Content</Content>
187 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
188 <Due>Pending</Due>
189 </Resubmission>
190 <PlainDescription>PlainDescription</PlainDescription>
191 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
192 </Ticket>
193 </TSaveTicketRequest_V4>
194 </SaveTicket>
195 </ACMP>
196 </ICQL>}}}
197 {{/apimacro}}
198
199 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
200
201 Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
202
203 {{apimacro title="SaveTicket Response V4"}}
204 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
205 <ACMP>
206 <SaveTicket ActionType="Response" version="4">
207 <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
208 <ResultCode>0</ResultCode>
209 <ResultMessage>ResultMessage</ResultMessage>
210 </TSaveTicketResponse_V4>
211 </SaveTicket>
212 </ACMP>
213 </ICQL>}}}
214 {{/apimacro}}
215
216 = CloseTicket =
217
218 Pflichtfelder:
219
220 **TicketId, Assignee**
221
222
223 Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
224
225 **ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
226
227 **Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
228
229 **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
230
231 {{apimacro title="CloseTicket Request"}}
232 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
233 <ACMP>
234 <CloseTicket ActionType="Request" version="1">
235 <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
236 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
237 <Comment xsi:type="TTicketComment_V3">
238 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
239 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
240 <IsPlainText>false</IsPlainText>
241 <CommentText>CommentText</CommentText>
242 <IsPublic>false</IsPublic>
243 <PublicRecipient>PublicRecipient</PublicRecipient>
244 <PublicCC>PublicCC</PublicCC>
245 <PublicBCC>PublicBCC</PublicBCC>
246 <IsVisibleForWeb>true</IsVisibleForWeb>
247 </Comment>
248 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
249 <Assignee xsi:type="TAssigneeInfo_V1">
250 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
251 <Name>Name</Name>
252 <AssigneeIsGroup>false</AssigneeIsGroup>
253 <Roles/>
254 </Assignee>
255 <ResolutionId>ResolutionId</ResolutionId>
256 <CloseLinkedTicketIds>
257 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
258 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
259 </CloseLinkedTicketIds>
260 <WorkingTime xsi:type="TTicketWorkingTime_V1">
261 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
262 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
263 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
264 <Description>Description</Description>
265 <Executor xsi:type="TContactInfo_V1">
266 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
267 </Executor>
268 </WorkingTime>
269 </TCloseTicketRequest_V1>
270 </CloseTicket>
271 </ACMP>
272 </ICQL>}}}
273 {{/apimacro}}
274
275 {{apimacro title="CloseTicket Response"}}
276 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
277 <ACMP>
278 <CloseTicket ActionType="Response" version="1">
279 <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
280 <ResultCode>0</ResultCode>
281 <ResultMessage>ResultMessage</ResultMessage>
282 </TCloseTicketResponse_V1>
283 </CloseTicket>
284 </ACMP>
285 </ICQL>}}}
286 {{/apimacro}}
287
288 = ReopenTicket =
289
290 {{apimacro title="ReopenTicket Request"}}
291 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
292 <ACMP>
293 <ReopenTicket ActionType="Request" version="1">
294 <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
295 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
296 </TReopenTicketRequest_V1>
297 </ReopenTicket>
298 </ACMP>
299 </ICQL>}}}
300 {{/apimacro}}
301
302 {{apimacro title="ReopenTicket Response"}}
303 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
304 <ACMP>
305 <ReopenTicket ActionType="Response" version="1">
306 <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
307 <ResultCode>0</ResultCode>
308 <ResultMessage>ResultMessage</ResultMessage>
309 </TReopenTicketResponse_V1>
310 </ReopenTicket>
311 </ACMP>
312 </ICQL>}}}
313 {{/apimacro}}
314
315 = MergeTickets =
316
317 {{apimacro title="MergeTickets Request"}}
318 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
319 <ACMP>
320 <MergeTickets ActionType="Request" version="1">
321 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
322 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
323 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
324 </TMergeTicketsRequest_V1>
325 </MergeTickets>
326 </ACMP>
327 </ICQL>}}}
328 {{/apimacro}}
329
330 {{apimacro title="MergeTickets Response"}}
331 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
332 <ACMP>
333 <MergeTickets ActionType="Response" version="1">
334 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
335 <ResultCode>0</ResultCode>
336 <ResultMessage>ResultMessage</ResultMessage>
337 </TMergeTicketsResponse_V1>
338 </MergeTickets>
339 </ACMP>
340 </ICQL>}}}
341 {{/apimacro}}
342
343 = GetTicket =
344
345 {{apimacro title="GetTicket Request"}}
346 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
347 <ACMP>
348 <GetTicket ActionType="Request" version="1">
349 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
350 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
351 </TGetTicketRequest_V1>
352 </GetTicket>
353 </ACMP>
354 </ICQL>}}}
355 {{/apimacro}}
356
357 {{apimacro title="GetTicket Response"}}
358 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
359 <ACMP>
360 <GetTicket ActionType="Response" version="1">
361 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
362 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
363 <IntTicketId>0</IntTicketId>
364 <Requester/>
365 <Title>Title</Title>
366 <HtmlDescription>HtmlDescription</HtmlDescription>
367 <Assignee/>
368 <Creator/>
369 <CreatorType>tcACMPUser</CreatorType>
370 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
371 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
372 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
373 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
374 <PriorityId>0</PriorityId>
375 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
376 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
377 <Keywords>Keywords</Keywords>
378 <CustomFieldValues>
379 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
380 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
381 <Value>Value</Value>
382 </TCustomFieldValue_V1>
383 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
384 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
385 <Value>Value</Value>
386 </TCustomFieldValue_V1>
387 </CustomFieldValues>
388 <ResultCode>0</ResultCode>
389 <ResultMessage>ResultMessage</ResultMessage>
390 </TGetTicketResponse_V1>
391 </GetTicket>
392 </ACMP>
393 </ICQL>}}}
394 {{/apimacro}}
395
396 {{apimacro title="GetTicket Request V2"}}
397 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
398 <ACMP>
399 <GetTicket ActionType="Request" version="2">
400 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
401 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
402 </TGetTicketRequest_V2>
403 </GetTicket>
404 </ACMP>
405 </ICQL>}}}
406 {{/apimacro}}
407
408 {{apimacro title="GetTicket Response V2"}}
409 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
410 <ACMP>
411 <GetTicket ActionType="Response" version="2">
412 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
413 <Ticket xsi:type="TTicket_V1">
414 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
415 <IntTicketId>0</IntTicketId>
416 <Requester xsi:type="TContactInfo_V1">
417 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
418 <Name>Name</Name>
419 <FamilyName>FamilyName</FamilyName>
420 <FullName>FullName</FullName>
421 <Email>Email</Email>
422 <HasPhoneNumber>false</HasPhoneNumber>
423 <HasDeleteFlag>false</HasDeleteFlag>
424 <IsUser>false</IsUser>
425 </Requester>
426 <Title>Title</Title>
427 <HtmlDescription>HtmlDescription</HtmlDescription>
428 <Assignee xsi:type="TContactInfo_V1">
429 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
430 <Name>Name</Name>
431 <FamilyName>FamilyName</FamilyName>
432 <FullName>FullName</FullName>
433 <Email>Email</Email>
434 <HasPhoneNumber>false</HasPhoneNumber>
435 <HasDeleteFlag>false</HasDeleteFlag>
436 <IsUser>false</IsUser>
437 </Assignee>
438 <Creator xsi:type="TContactInfo_V1">
439 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
440 <Name>Name</Name>
441 <FamilyName>FamilyName</FamilyName>
442 <FullName>FullName</FullName>
443 <Email>Email</Email>
444 <HasPhoneNumber>false</HasPhoneNumber>
445 <HasDeleteFlag>false</HasDeleteFlag>
446 <IsUser>false</IsUser>
447 </Creator>
448 <CreatorType>tcACMPUser</CreatorType>
449 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
450 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
451 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
452 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
453 <PriorityId>0</PriorityId>
454 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
455 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
456 <Keywords>Keywords</Keywords>
457 <CustomFieldValues>
458 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
459 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
460 <Value>Value</Value>
461 </TCustomFieldValue_V1>
462 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
463 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
464 <Value>Value</Value>
465 </TCustomFieldValue_V1>
466 </CustomFieldValues>
467 <Escalation xsi:type="TTicketEscalation_V1">
468 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
469 <Name>Name</Name>
470 <Level>0</Level>
471 </Escalation>
472 <ScheduledForResubmission>false</ScheduledForResubmission>
473 <Resubmission xsi:type="TTicketResubmission_V1">
474 <Subject>Subject</Subject>
475 <Content>Content</Content>
476 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
477 <Due>Pending</Due>
478 </Resubmission>
479 </Ticket>
480 <ResultCode>0</ResultCode>
481 <ResultMessage>ResultMessage</ResultMessage>
482 </TGetTicketResponse_V2>
483 </GetTicket>
484 </ACMP>
485 </ICQL>}}}
486 {{/apimacro}}
487
488 {{apimacro title="GetTicket Request V3"}}
489 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
490 <ACMP>
491 <GetTicket ActionType="Request" version="3">
492 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
493 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
494 </TGetTicketRequest_V3>
495 </GetTicket>
496 </ACMP>
497 </ICQL>}}}
498 {{/apimacro}}
499
500 {{apimacro title="GetTicket Response V3"}}
501 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
502 <ACMP>
503 <GetTicket ActionType="Response" version="3">
504 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
505 <Ticket xsi:type="TTicket_V2">
506 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
507 <IntTicketId>0</IntTicketId>
508 <Requester xsi:type="TContactInfo_V1">
509 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
510 <Name>Name</Name>
511 <FamilyName>FamilyName</FamilyName>
512 <FullName>FullName</FullName>
513 <Email>Email</Email>
514 <HasPhoneNumber>false</HasPhoneNumber>
515 <HasDeleteFlag>false</HasDeleteFlag>
516 <IsUser>false</IsUser>
517 </Requester>
518 <Title>Title</Title>
519 <HtmlDescription>HtmlDescription</HtmlDescription>
520 <Assignee xsi:type="TAssigneeInfo_V1">
521 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
522 <Name>Name</Name>
523 <AssigneeIsGroup>false</AssigneeIsGroup>
524 <Roles/>
525 </Assignee>
526 <Creator xsi:type="TContactInfo_V1">
527 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
528 <Name>Name</Name>
529 <FamilyName>FamilyName</FamilyName>
530 <FullName>FullName</FullName>
531 <Email>Email</Email>
532 <HasPhoneNumber>false</HasPhoneNumber>
533 <HasDeleteFlag>false</HasDeleteFlag>
534 <IsUser>false</IsUser>
535 </Creator>
536 <CreatorType>tcACMPUser</CreatorType>
537 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
538 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
539 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
540 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
541 <PriorityId>0</PriorityId>
542 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
543 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
544 <Keywords>Keywords</Keywords>
545 <CustomFieldValues>
546 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
547 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
548 <Value>Value</Value>
549 </TCustomFieldValue_V1>
550 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
551 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
552 <Value>Value</Value>
553 </TCustomFieldValue_V1>
554 </CustomFieldValues>
555 <Escalation xsi:type="TTicketEscalation_V1">
556 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
557 <Name>Name</Name>
558 <Level>0</Level>
559 </Escalation>
560 <ScheduledForResubmission>false</ScheduledForResubmission>
561 <Resubmission xsi:type="TTicketResubmission_V1">
562 <Subject>Subject</Subject>
563 <Content>Content</Content>
564 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
565 <Due>Pending</Due>
566 </Resubmission>
567 <PlainDescription>PlainDescription</PlainDescription>
568 </Ticket>
569 <ResultCode>0</ResultCode>
570 <ResultMessage>ResultMessage</ResultMessage>
571 </TGetTicketResponse_V3>
572 </GetTicket>
573 </ACMP>
574 </ICQL>}}}
575 {{/apimacro}}
576
577 {{apimacro title="GetTicket Request V4"}}
578 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
579 <ACMP>
580 <GetTicket ActionType="Request" version="4">
581 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
582 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
583 </TGetTicketRequest_V4>
584 </GetTicket>
585 </ACMP>
586 </ICQL>}}}
587 {{/apimacro}}
588
589 {{apimacro title="GetTicket Response V4"}}
590 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
591 <ACMP>
592 <GetTicket ActionType="Response" version="4">
593 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
594 <Ticket xsi:type="TTicket_V3">
595 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
596 <IntTicketId>0</IntTicketId>
597 <Requester xsi:type="TContactInfo_V1">
598 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
599 <Name>Name</Name>
600 <FamilyName>FamilyName</FamilyName>
601 <FullName>FullName</FullName>
602 <Email>Email</Email>
603 <HasPhoneNumber>false</HasPhoneNumber>
604 <HasDeleteFlag>false</HasDeleteFlag>
605 <IsUser>false</IsUser>
606 </Requester>
607 <Title>Title</Title>
608 <HtmlDescription>HtmlDescription</HtmlDescription>
609 <Assignee xsi:type="TAssigneeInfo_V1">
610 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
611 <Name>Name</Name>
612 <AssigneeIsGroup>false</AssigneeIsGroup>
613 <Roles/>
614 </Assignee>
615 <Creator xsi:type="TContactInfo_V1">
616 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
617 <Name>Name</Name>
618 <FamilyName>FamilyName</FamilyName>
619 <FullName>FullName</FullName>
620 <Email>Email</Email>
621 <HasPhoneNumber>false</HasPhoneNumber>
622 <HasDeleteFlag>false</HasDeleteFlag>
623 <IsUser>false</IsUser>
624 </Creator>
625 <CreatorType>tcACMPUser</CreatorType>
626 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
627 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
628 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
629 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
630 <PriorityId>0</PriorityId>
631 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
632 <ResolutionId>ResolutionId</ResolutionId>
633 <Keywords>Keywords</Keywords>
634 <CustomFieldValues>
635 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
636 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
637 <Value>Value</Value>
638 </TCustomFieldValue_V1>
639 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
640 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
641 <Value>Value</Value>
642 </TCustomFieldValue_V1>
643 </CustomFieldValues>
644 <Escalation xsi:type="TTicketEscalation_V1">
645 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
646 <Name>Name</Name>
647 <Level>0</Level>
648 </Escalation>
649 <ScheduledForResubmission>false</ScheduledForResubmission>
650 <Resubmission xsi:type="TTicketResubmission_V1">
651 <Subject>Subject</Subject>
652 <Content>Content</Content>
653 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
654 <Due>Pending</Due>
655 </Resubmission>
656 <PlainDescription>PlainDescription</PlainDescription>
657 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
658 </Ticket>
659 <ResultCode>0</ResultCode>
660 <ResultMessage>ResultMessage</ResultMessage>
661 </TGetTicketResponse_V4>
662 </GetTicket>
663 </ACMP>
664 </ICQL>}}}
665 {{/apimacro}}
666
667 Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben.
668
669 Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String.
670
671 Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall der Standardwert eines Booleans "false" beinhaltet.
672
673 {{apimacro title="GetTicket Request V5"}}
674 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
675 <ACMP>
676 <GetTicket ActionType="Request" version="5">
677 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
678 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
679 </TGetTicketRequest_V5>
680 </GetTicket>
681 </ACMP>
682 </ICQL>}}}
683 {{/apimacro}}
684
685 {{apimacro title="GetTicket Response V5"}}
686 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
687 <ACMP>
688 <GetTicket ActionType="Response" version="5">
689 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
690 <Ticket xsi:type="TTicket_V4">
691 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
692 <IntTicketId>0</IntTicketId>
693 <Requester xsi:type="TContactInfo_V1">
694 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
695 <Name>Name</Name>
696 <FamilyName>FamilyName</FamilyName>
697 <FullName>FullName</FullName>
698 <Email>Email</Email>
699 <HasPhoneNumber>true</HasPhoneNumber>
700 <HasDeleteFlag>false</HasDeleteFlag>
701 <IsUser>false</IsUser>
702 </Requester>
703 <Title>Title</Title>
704 <HtmlDescription>HtmlDescription</HtmlDescription>
705 <Assignee xsi:type="TAssigneeInfo_V1">
706 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
707 <Name>Name</Name>
708 <AssigneeIsGroup>false</AssigneeIsGroup>
709 <Roles/>
710 </Assignee>
711 <Creator xsi:type="TContactInfo_V1">
712 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
713 <Name>Name</Name>
714 <FamilyName>FamilyName</FamilyName>
715 <FullName>FullName</FullName>
716 <Email>Email</Email>
717 <HasPhoneNumber>true</HasPhoneNumber>
718 <HasDeleteFlag>false</HasDeleteFlag>
719 <IsUser>false</IsUser>
720 </Creator>
721 <CreatorType>tcACMPUser</CreatorType>
722 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
723 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
724 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
725 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
726 <PriorityId>0</PriorityId>
727 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
728 <ResolutionId>ResolutionId</ResolutionId>
729 <Keywords>Keywords</Keywords>
730 <CustomFieldValues>
731 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
732 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
733 <Value>Value</Value>
734 </TCustomFieldValue_V1>
735 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
736 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
737 <Value>Value</Value>
738 </TCustomFieldValue_V1>
739 </CustomFieldValues>
740 <Escalation xsi:type="TTicketEscalation_V1">
741 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
742 <Name>Name</Name>
743 <Level>0</Level>
744 </Escalation>
745 <ScheduledForResubmission>false</ScheduledForResubmission>
746 <Resubmission xsi:type="TTicketResubmission_V1">
747 <Subject>Subject</Subject>
748 <Content>Content</Content>
749 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
750 <Due>Pending</Due>
751 </Resubmission>
752 <PlainDescription>PlainDescription</PlainDescription>
753 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
754 <TotalTicketCosts>0</TotalTicketCosts>
755 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
756 </Ticket>
757 <ResultCode>0</ResultCode>
758 <ResultMessage>ResultMessage</ResultMessage>
759 </TGetTicketResponse_V5>
760 </GetTicket>
761 </ACMP>
762 </ICQL>}}}
763 {{/apimacro}}
764
765 = GetTicketFromTemplate =
766
767 Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
768
769 Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
770
771 {{apimacro title="GetTicketFromTemplate Request"}}
772 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
773 <ACMP>
774 <GetTicketFromTemplate ActionType="Request" version="1">
775 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
776 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
777 </TGetTicketFromTemplateRequest_V1>
778 </GetTicketFromTemplate>
779 </ACMP>
780 </ICQL>}}}
781 {{/apimacro}}
782
783 {{apimacro title="GetTicketFromTemplate Response"}}
784 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
785 <ACMP>
786 <GetTicketFromTemplate ActionType="Response" version="1">
787 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
788 <Ticket xsi:type="TTicket_V4">
789 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
790 <IntTicketId>0</IntTicketId>
791 <Requester xsi:type="TContactInfo_V1">
792 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
793 <Name>Name</Name>
794 <FamilyName>FamilyName</FamilyName>
795 <FullName>FullName</FullName>
796 <Email>Email</Email>
797 <HasPhoneNumber>true</HasPhoneNumber>
798 <HasDeleteFlag>false</HasDeleteFlag>
799 <IsUser>false</IsUser>
800 </Requester>
801 <Title>Title</Title>
802 <HtmlDescription>HtmlDescription</HtmlDescription>
803 <Assignee xsi:type="TAssigneeInfo_V1">
804 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
805 <Name>Name</Name>
806 <AssigneeIsGroup>false</AssigneeIsGroup>
807 <Roles/>
808 </Assignee>
809 <Creator xsi:type="TContactInfo_V1">
810 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
811 <Name>Name</Name>
812 <FamilyName>FamilyName</FamilyName>
813 <FullName>FullName</FullName>
814 <Email>Email</Email>
815 <HasPhoneNumber>true</HasPhoneNumber>
816 <HasDeleteFlag>false</HasDeleteFlag>
817 <IsUser>false</IsUser>
818 </Creator>
819 <CreatorType>tcACMPUser</CreatorType>
820 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
821 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
822 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
823 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
824 <PriorityId>0</PriorityId>
825 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
826 <ResolutionId>ResolutionId</ResolutionId>
827 <Keywords>Keywords</Keywords>
828 <CustomFieldValues>
829 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
830 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
831 <Value>Value</Value>
832 </TCustomFieldValue_V1>
833 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
834 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
835 <Value>Value</Value>
836 </TCustomFieldValue_V1>
837 </CustomFieldValues>
838 <Escalation xsi:type="TTicketEscalation_V1">
839 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
840 <Name>Name</Name>
841 <Level>0</Level>
842 </Escalation>
843 <ScheduledForResubmission>false</ScheduledForResubmission>
844 <Resubmission xsi:type="TTicketResubmission_V1">
845 <Subject>Subject</Subject>
846 <Content>Content</Content>
847 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
848 <Due>Pending</Due>
849 </Resubmission>
850 <PlainDescription>PlainDescription</PlainDescription>
851 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
852 <TotalTicketCosts>0</TotalTicketCosts>
853 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
854 </Ticket>
855 <ResultCode>0</ResultCode>
856 <ResultMessage>ResultMessage</ResultMessage>
857 </TGetTicketFromTemplateResponse_V1>
858 </GetTicketFromTemplate>
859 </ACMP>
860 </ICQL>}}}
861 {{/apimacro}}
862
863 = GetTicketAttachments =
864
865 {{apimacro title="GetTicketAttachments Request"}}
866 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
867 <ACMP>
868 <GetTicketAttachments ActionType="Request" version="1">
869 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
870 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
871 </TGetTicketAttachmentsRequest_V1>
872 </GetTicketAttachments>
873 </ACMP>
874 </ICQL>}}}
875 {{/apimacro}}
876
877 {{apimacro title="GetTicketAttachments Response"}}
878 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
879 <ACMP>
880 <GetTicketAttachments ActionType="Response" version="1">
881 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
882 <AttachmentList>
883 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
884 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
885 <Name>Name</Name>
886 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
887 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
888 <ContentId>ContentId</ContentId>
889 <ItemKind>aiHDQuery</ItemKind>
890 <FileName>FileName</FileName>
891 <FileSize>0</FileSize>
892 <Description>Description</Description>
893 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
894 <IsVisibleForWeb>false</IsVisibleForWeb>
895 </TTicketAttachment_V1>
896 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
897 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
898 <Name>Name</Name>
899 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
900 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
901 <ContentId>ContentId</ContentId>
902 <ItemKind>aiHDQuery</ItemKind>
903 <FileName>FileName</FileName>
904 <FileSize>0</FileSize>
905 <Description>Description</Description>
906 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
907 <IsVisibleForWeb>false</IsVisibleForWeb>
908 </TTicketAttachment_V1>
909 </AttachmentList>
910 <ResultCode>0</ResultCode>
911 <ResultMessage>ResultMessage</ResultMessage>
912 </TGetTicketAttachmentsResponse_V1>
913 </GetTicketAttachments>
914 </ACMP>
915 </ICQL>}}}
916 {{/apimacro}}
917
918 = GetTicketAttachment =
919
920 {{apimacro title="GetTicketAttachment Request"}}
921 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
922 <ACMP>
923 <GetTicketAttachment ActionType="Request" version="1">
924 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
925 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
926 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
927 </TGetTicketAttachmentRequest_V1>
928 </GetTicketAttachment>
929 </ACMP>
930 </ICQL>}}}
931 {{/apimacro}}
932
933 {{apimacro title="GetTicketAttachment Response"}}
934 {{{LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
935 <ACMP>
936 <GetTicketAttachment ActionType="Response" version="1">
937 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
938 <TicketAttachment xsi:type="TTicketAttachment_V1">
939 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
940 <Name>Name</Name>
941 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
942 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
943 <ContentId>ContentId</ContentId>
944 <ItemKind>aiHDQuery</ItemKind>
945 <FileName>FileName</FileName>
946 <FileSize>0</FileSize>
947 <Description>Description</Description>
948 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
949 <IsVisibleForWeb>true</IsVisibleForWeb>
950 </TicketAttachment>
951 <ResultCode>0</ResultCode>
952 <ResultMessage>ResultMessage</ResultMessage>
953 </TGetTicketAttachmentResponse_V1>
954 </GetTicketAttachment>
955 </ACMP>
956 </ICQL>}}}
957 {{/apimacro}}
958
959 = SaveTicketAttachments =
960
961 Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
962
963 Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
964
965 {{apimacro title="SaveTicketAttachments Request"}}
966 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
967 <ACMP>
968 <SaveTicketAttachments ActionType="Request" version="1">
969 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
970 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
971 <Attachments>
972 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
973 <! Mandatory >
974 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
975 <! Mandatory >
976 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
977 <Name>Name</Name>
978 <ContentId>ContentId</ContentId>
979 <FileName>FileName</FileName>
980 <Description>Description</Description>
981 <IsVisibleForWeb>true</IsVisibleForWeb>
982 </TTicketAttachment_V1>
983 </Attachments>
984 </TSaveTicketAttachmentsRequest_V1>
985 </SaveTicketAttachments>
986 </ACMP>
987 </ICQL>}}}
988 {{/apimacro}}
989
990 {{apimacro title="GetTicketAttachments Response"}}
991 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
992 <ACMP>
993 <SaveTicketAttachments ActionType="Response" version="1">
994 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
995 <ResultCode>0</ResultCode>
996 <ResultMessage>ResultMessage</ResultMessage>
997 </TSaveTicketAttachmentsResponse_V1>
998 </SaveTicketAttachments>
999 </ACMP>
1000 </ICQL>}}}
1001 {{/apimacro}}
1002
1003 = GetTicketComments =
1004
1005 {{apimacro title="GetTicketComments Request"}}
1006 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
1007 <ACMP>
1008 <GetTicketComments ActionType="Request" version="1">
1009 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1010 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1011 </TGetTicketCommentsRequest_V1>
1012 </GetTicketComments>
1013 </ACMP>
1014 </ICQL>}}}
1015 {{/apimacro}}
1016
1017 {{apimacro title="GetTicketComments Response"}}
1018 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1019 <ACMP>
1020 <GetTicketComments ActionType="Response" version="1">
1021 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1022 <Comments>
1023 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1024 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1025 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1026 <Creator/>
1027 <HtmlComment>HtmlComment</HtmlComment>
1028 <PlainComment>PlainComment</PlainComment>
1029 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1030 <IsExternal>false</IsExternal>
1031 <ExternalMail>ExternalMail</ExternalMail>
1032 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1033 <ExternalCC>ExternalCC</ExternalCC>
1034 <IsPublic>false</IsPublic>
1035 <PublicRecipient>PublicRecipient</PublicRecipient>
1036 <PublicCC>PublicCC</PublicCC>
1037 <PublicBCC>PublicBCC</PublicBCC>
1038 <SignatureHtml>SignatureHtml</SignatureHtml>
1039 <IsVisibleForWeb>false</IsVisibleForWeb>
1040 </TTicketComment_V1>
1041 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1042 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1043 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1044 <Creator/>
1045 <HtmlComment>HtmlComment</HtmlComment>
1046 <PlainComment>PlainComment</PlainComment>
1047 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1048 <IsExternal>false</IsExternal>
1049 <ExternalMail>ExternalMail</ExternalMail>
1050 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1051 <ExternalCC>ExternalCC</ExternalCC>
1052 <IsPublic>false</IsPublic>
1053 <PublicRecipient>PublicRecipient</PublicRecipient>
1054 <PublicCC>PublicCC</PublicCC>
1055 <PublicBCC>PublicBCC</PublicBCC>
1056 <SignatureHtml>SignatureHtml</SignatureHtml>
1057 <IsVisibleForWeb>false</IsVisibleForWeb>
1058 </TTicketComment_V1>
1059 </Comments>
1060 <ResultCode>0</ResultCode>
1061 <ResultMessage>ResultMessage</ResultMessage>
1062 </TGetTicketCommentsResponse_V1>
1063 </GetTicketComments>
1064 </ACMP>
1065 </ICQL>}}}
1066 {{/apimacro}}
1067
1068 = GetTicketComment =
1069
1070 {{apimacro title="GetTicketComment_V1 Request"}}
1071 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1072 <ACMP>
1073 <GetTicketComment ActionType="Request" version="1">
1074 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1075 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1076 <GetPlainText>false</GetPlainText>
1077 </TGetTicketCommentRequest_V1>
1078 </GetTicketComment>
1079 </ACMP>
1080 </ICQL>}}}
1081 {{/apimacro}}
1082
1083 {{apimacro title="GetTicketComment_V1 Response"}}
1084 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1085 <ACMP>
1086 <GetTicketComment ActionType="Response" version="1">
1087 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1088 <Comment xsi:type="TTicketComment_V2">
1089 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1090 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1091 <Creator xsi:type="TContactInfo_V1">
1092 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1093 <Name>Name</Name>
1094 <FamilyName>FamilyName</FamilyName>
1095 <FullName>FullName</FullName>
1096 <Email>Email</Email>
1097 <HasPhoneNumber>false</HasPhoneNumber>
1098 <HasDeleteFlag>false</HasDeleteFlag>
1099 <IsUser>false</IsUser>
1100 </Creator>
1101 <IsPlainText>true</IsPlainText>
1102 <CommentText>CommentText</CommentText>
1103 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1104 <IsExternal>true</IsExternal>
1105 <ExternalMail>ExternalMail</ExternalMail>
1106 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1107 <ExternalCC>ExternalCC</ExternalCC>
1108 <IsPublic>true</IsPublic>
1109 <PublicRecipient>PublicRecipient</PublicRecipient>
1110 <PublicCC>PublicCC</PublicCC>
1111 <PublicBCC>PublicBCC</PublicBCC>
1112 <Signature>Signature</Signature>
1113 <IsVisibleForWeb>true</IsVisibleForWeb>
1114 </Comment>
1115 <ResultCode>0</ResultCode>
1116 <ResultMessage>ResultMessage</ResultMessage>
1117 </TGetTicketCommentResponse_V1>
1118 </GetTicketComment>
1119 </ACMP>
1120 </ICQL>}}}
1121 {{/apimacro}}
1122
1123 {{apimacro title="GetTicketComment_V2 Request"}}
1124 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1125 <ACMP>
1126 <GetTicketComment ActionType="Request" version="2">
1127 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1128 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1129 <GetPlainText>false</GetPlainText>
1130 </TGetTicketCommentRequest_V2>
1131 </GetTicketComment>
1132 </ACMP>
1133 </ICQL>}}}
1134 {{/apimacro}}
1135
1136 {{apimacro title="GetTicketComment_V2 Response"}}
1137 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1138 <ACMP>
1139 <GetTicketComment ActionType="Response" version="2">
1140 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1141 <Comment xsi:type="TTicketComment_V3">
1142 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1143 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1144 <Creator xsi:type="TContactInfo_V1">
1145 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1146 <Name>Name</Name>
1147 <FamilyName>FamilyName</FamilyName>
1148 <FullName>FullName</FullName>
1149 <Email>Email</Email>
1150 <HasPhoneNumber>false</HasPhoneNumber>
1151 <HasDeleteFlag>false</HasDeleteFlag>
1152 <IsUser>false</IsUser>
1153 </Creator>
1154 <IsPlainText>false</IsPlainText>
1155 <CommentText>CommentText</CommentText>
1156 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1157 <IsExternal>false</IsExternal>
1158 <ExternalMail>ExternalMail</ExternalMail>
1159 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1160 <ExternalCC>ExternalCC</ExternalCC>
1161 <IsPublic>false</IsPublic>
1162 <PublicRecipient>PublicRecipient</PublicRecipient>
1163 <PublicCC>PublicCC</PublicCC>
1164 <PublicBCC>PublicBCC</PublicBCC>
1165 <Signature>Signature</Signature>
1166 <IsVisibleForWeb>true</IsVisibleForWeb>
1167 <AttachmentLinks>
1168 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1169 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1170 <Name>Name</Name>
1171 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1172 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1173 <ContentId>ContentId</ContentId>
1174 <ItemKind>aiHDQuery</ItemKind>
1175 <FileName>FileName</FileName>
1176 <FileSize>0</FileSize>
1177 <Description>Description</Description>
1178 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1179 <IsVisibleForWeb>false</IsVisibleForWeb>
1180 </TTicketAttachment_V1>
1181 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1182 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1183 <Name>Name</Name>
1184 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1185 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1186 <ContentId>ContentId</ContentId>
1187 <ItemKind>aiHDQuery</ItemKind>
1188 <FileName>FileName</FileName>
1189 <FileSize>0</FileSize>
1190 <Description>Description</Description>
1191 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1192 <IsVisibleForWeb>false</IsVisibleForWeb>
1193 </TTicketAttachment_V1>
1194 </AttachmentLinks>
1195 </Comment>
1196 <ResultCode>0</ResultCode>
1197 <ResultMessage>ResultMessage</ResultMessage>
1198 </TGetTicketCommentResponse_V2>
1199 </GetTicketComment>
1200 </ACMP>
1201 </ICQL>}}}
1202 {{/apimacro}}
1203
1204 = SaveTicketComment =
1205
1206 Folgende Eigenschaften werden vom ACMP Server ignoriert:
1207
1208 * Creator
1209 * CreationDate
1210 * IsExternal
1211 * ExternalMail
1212 * ExternalRecipient
1213 * ExternalCC
1214 * Signature
1215
1216 {{apimacro title="SaveTicketComment_V1 Request"}}
1217 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1218 <ACMP>
1219 <SaveTicketComment ActionType="Request" version="1">
1220 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1221 <Comment xsi:type="TTicketComment_V2">
1222 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1223 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1224 <IsPlainText>false</IsPlainText>
1225 <! HTML Text or Plaintext >
1226 <CommentText>CommentText</CommentText>
1227 <IsPublic>false</IsPublic>
1228 <PublicRecipient>PublicRecipient</PublicRecipient>
1229 <PublicCC>PublicCC</PublicCC>
1230 <PublicBCC>PublicBCC</PublicBCC>
1231 <IsVisibleForWeb>true</IsVisibleForWeb>
1232 </Comment>
1233 </TSaveTicketCommentRequest_V1>
1234 </SaveTicketComment>
1235 </ACMP>
1236 </ICQL>}}}
1237 {{/apimacro}}
1238
1239 {{apimacro title="SaveTicketComment_V1 Response"}}
1240 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1241 <ACMP>
1242 <SaveTicketComment ActionType="Response" version="1">
1243 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1244 <ResultCode>0</ResultCode>
1245 <ResultMessage>ResultMessage</ResultMessage>
1246 </TSaveTicketCommentResponse_V1>
1247 </SaveTicketComment>
1248 </ACMP>
1249 </ICQL>}}}
1250 {{/apimacro}}
1251
1252 {{apimacro title="SaveTicketComment_V2 Request"}}
1253 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1254 <ACMP>
1255 <SaveTicketComment ActionType="Request" version="2">
1256 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1257 <Comment xsi:type="TTicketComment_V3">
1258 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1259 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1260 <IsPlainText>false</IsPlainText>
1261 <! HTML Text or Plaintext >
1262 <CommentText>CommentText</CommentText>
1263 <IsPublic>false</IsPublic>
1264 <PublicRecipient>PublicRecipient</PublicRecipient>
1265 <PublicCC>PublicCC</PublicCC>
1266 <PublicBCC>PublicBCC</PublicBCC>
1267 <IsVisibleForWeb>true</IsVisibleForWeb>
1268 <AttachmentLinks>
1269 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1270 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1271 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1272 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1273 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1274 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1275 </TTicketAttachment_V1>
1276 </AttachmentLinks>
1277 </Comment>
1278 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1279 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1280 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1281 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1282 <Description>Description</Description>
1283 <Executor xsi:type="TContactInfo_V1">
1284 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1285 </Executor>
1286 </WorkingTime>
1287 </TSaveTicketCommentRequest_V2>
1288 </SaveTicketComment>
1289 </ACMP>
1290 </ICQL>}}}
1291 {{/apimacro}}
1292
1293 {{apimacro title="SaveTicketComment_V2 Response"}}
1294 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1295 <ACMP>
1296 <SaveTicketComment ActionType="Response" version="2">
1297 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1298 <ResultCode>0</ResultCode>
1299 <ResultMessage>ResultMessage</ResultMessage>
1300 </TSaveTicketCommentResponse_V2>
1301 </SaveTicketComment>
1302 </ACMP>
1303 </ICQL>}}}
1304 {{/apimacro}}
1305
1306 = GetCommentListOfTicket =
1307
1308 {{apimacro title="GetCommentListOfTicket Request"}}
1309 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1310 <ACMP>
1311 <GetCommentListOfTicket ActionType="Request" version="1">
1312 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1313 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1314 </TGetCommentListOfTicketRequest_V1>
1315 </GetCommentListOfTicket>
1316 </ACMP>
1317 </ICQL>}}}
1318 {{/apimacro}}
1319
1320 {{apimacro title="GetCommentListOfTicket Response"}}
1321 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1322 <ACMP>
1323 <GetCommentListOfTicket ActionType="Response" version="1">
1324 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1325 <Comments>
1326 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1327 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1328 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1329 <PreviewText>PreviewText</PreviewText>
1330 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1331 <Creator xsi:type="TContactInfo_V1">
1332 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1333 <Name>Name</Name>
1334 <FamilyName>FamilyName</FamilyName>
1335 <FullName>FullName</FullName>
1336 <Email>Email</Email>
1337 <HasPhoneNumber>false</HasPhoneNumber>
1338 <HasDeleteFlag>false</HasDeleteFlag>
1339 <IsUser>false</IsUser>
1340 </Creator>
1341 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1342 <IsExternal>false</IsExternal>
1343 <IsPublic>false</IsPublic>
1344 <IsVisibleForWeb>false</IsVisibleForWeb>
1345 </TTicketCommentInfo_V1>
1346 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1347 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1348 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1349 <PreviewText>PreviewText</PreviewText>
1350 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1351 <Creator xsi:type="TContactInfo_V1">
1352 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1353 <Name>Name</Name>
1354 <FamilyName>FamilyName</FamilyName>
1355 <FullName>FullName</FullName>
1356 <Email>Email</Email>
1357 <HasPhoneNumber>false</HasPhoneNumber>
1358 <HasDeleteFlag>false</HasDeleteFlag>
1359 <IsUser>false</IsUser>
1360 </Creator>
1361 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1362 <IsExternal>false</IsExternal>
1363 <IsPublic>false</IsPublic>
1364 <IsVisibleForWeb>false</IsVisibleForWeb>
1365 </TTicketCommentInfo_V1>
1366 </Comments>
1367 <ResultCode>0</ResultCode>
1368 <ResultMessage>ResultMessage</ResultMessage>
1369 </TGetCommentListOfTicketResponse_V1>
1370 </GetCommentListOfTicket>
1371 </ACMP>
1372 </ICQL>}}}
1373 {{/apimacro}}
1374
1375 = GetTicketCategoryList =
1376
1377 {{apimacro title="GetTicketCategory Request"}}
1378 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1379 <ACMP>
1380 <GetTicketCategoryList ActionType="Request" version="1">
1381 <TGetTicketCategoryListRequest_V1/>
1382 </GetTicketCategoryList>
1383 </ACMP>
1384 </ICQL>}}}
1385 {{/apimacro}}
1386
1387 {{apimacro title="GetTicketCategory Response"}}
1388 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1389 <ACMP>
1390 <GetTicketCategoryList ActionType="Response" version="1">
1391 <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1392 <Categories>
1393 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1394 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1395 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1396 <Caption_EN>Caption_EN</Caption_EN>
1397 <Caption_DE>Caption_DE</Caption_DE>
1398 </TTicketCategory_V1>
1399 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1400 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1401 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1402 <Caption_EN>Caption_EN</Caption_EN>
1403 <Caption_DE>Caption_DE</Caption_DE>
1404 </TTicketCategory_V1>
1405 </Categories>
1406 <ResultCode>0</ResultCode>
1407 <ResultMessage>ResultMessage</ResultMessage>
1408 </TGetTicketCategoryListResponse_V1>
1409 </GetTicketCategoryList>
1410 </ACMP>
1411 </ICQL>}}}
1412 {{/apimacro}}
1413
1414 = GetTicketResolutionList =
1415
1416 {{apimacro title="GetTicketResolutionList Request"}}
1417 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1418 <ACMP>
1419 <GetTicketResolutionList ActionType="Request" version="1">
1420 <TGetTicketResolutionListRequest_V1/>
1421 </GetTicketResolutionList>
1422 </ACMP>
1423 </ICQL>}}}
1424 {{/apimacro}}
1425
1426 {{apimacro title="GetTicketResolutionList Response"}}
1427 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1428 <ACMP>
1429 <GetTicketResolutionList ActionType="Response" version="1">
1430 <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1431 <Resolutions>
1432 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1433 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1434 <Quantifier>0</Quantifier>
1435 <Caption_EN>Caption_EN</Caption_EN>
1436 <Caption_DE>Caption_DE</Caption_DE>
1437 <IsDeleted>false</IsDeleted>
1438 <IsDefaultResolution>false</IsDefaultResolution>
1439 </TTicketResolution_V1>
1440 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1441 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1442 <Quantifier>0</Quantifier>
1443 <Caption_EN>Caption_EN</Caption_EN>
1444 <Caption_DE>Caption_DE</Caption_DE>
1445 <IsDeleted>false</IsDeleted>
1446 <IsDefaultResolution>false</IsDefaultResolution>
1447 </TTicketResolution_V1>
1448 </Resolutions>
1449 <ResultCode>0</ResultCode>
1450 <ResultMessage>ResultMessage</ResultMessage>
1451 </TGetTicketResolutionListResponse_V1>
1452 </GetTicketResolutionList>
1453 </ACMP>
1454 </ICQL>}}}
1455 {{/apimacro}}
1456
1457 = GetTicketListByQuery =
1458
1459 {{apimacro title="GetTicketListByQuery Request"}}
1460 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1461 <ACMP>
1462 <GetTicketListByQuery ActionType="Request" version="1">
1463 <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1464 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1465 </TGetTicketListByQueryRequest_V1>
1466 </GetTicketListByQuery>
1467 </ACMP>
1468 </ICQL>}}}
1469 {{/apimacro}}
1470
1471 {{apimacro title="GetTicketListByQuery Response"}}
1472 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1473 <ACMP>
1474 <GetTicketListByQuery ActionType="Response" version="1">
1475 <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1476 <TicketList>
1477 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1478 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1479 <IntTicketId>0</IntTicketId>
1480 <Title>Title</Title>
1481 <State xsi:type="TTicketState_V1">
1482 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1483 <Caption_de>Caption_de</Caption_de>
1484 <Caption_en>Caption_en</Caption_en>
1485 <StateOrder>0</StateOrder>
1486 </State>
1487 <ReadState>trsNew</ReadState>
1488 <EscalationLevel>0</EscalationLevel>
1489 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1490 <Assignee xsi:type="TContactInfo_V1">
1491 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1492 <Name>Name</Name>
1493 <FamilyName>FamilyName</FamilyName>
1494 <FullName>FullName</FullName>
1495 <Email>Email</Email>
1496 <HasPhoneNumber>false</HasPhoneNumber>
1497 <HasDeleteFlag>false</HasDeleteFlag>
1498 <IsUser>false</IsUser>
1499 </Assignee>
1500 <Contact xsi:type="TContactInfo_V1">
1501 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1502 <Name>Name</Name>
1503 <FamilyName>FamilyName</FamilyName>
1504 <FullName>FullName</FullName>
1505 <Email>Email</Email>
1506 <HasPhoneNumber>false</HasPhoneNumber>
1507 <HasDeleteFlag>false</HasDeleteFlag>
1508 <IsUser>false</IsUser>
1509 </Contact>
1510 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1511 </TTicketInfo_V1>
1512 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1513 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1514 <IntTicketId>0</IntTicketId>
1515 <Title>Title</Title>
1516 <State xsi:type="TTicketState_V1">
1517 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1518 <Caption_de>Caption_de</Caption_de>
1519 <Caption_en>Caption_en</Caption_en>
1520 <StateOrder>0</StateOrder>
1521 </State>
1522 <ReadState>trsNew</ReadState>
1523 <EscalationLevel>0</EscalationLevel>
1524 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1525 <Assignee xsi:type="TContactInfo_V1">
1526 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1527 <Name>Name</Name>
1528 <FamilyName>FamilyName</FamilyName>
1529 <FullName>FullName</FullName>
1530 <Email>Email</Email>
1531 <HasPhoneNumber>false</HasPhoneNumber>
1532 <HasDeleteFlag>false</HasDeleteFlag>
1533 <IsUser>false</IsUser>
1534 </Assignee>
1535 <Contact xsi:type="TContactInfo_V1">
1536 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1537 <Name>Name</Name>
1538 <FamilyName>FamilyName</FamilyName>
1539 <FullName>FullName</FullName>
1540 <Email>Email</Email>
1541 <HasPhoneNumber>false</HasPhoneNumber>
1542 <HasDeleteFlag>false</HasDeleteFlag>
1543 <IsUser>false</IsUser>
1544 </Contact>
1545 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1546 </TTicketInfo_V1>
1547 </TicketList>
1548 <ResultCode>0</ResultCode>
1549 <ResultMessage>ResultMessage</ResultMessage>
1550 </TGetTicketListByQueryResponse_V1>
1551 </GetTicketListByQuery>
1552 </ACMP>
1553 </ICQL>}}}
1554 {{/apimacro}}
1555
1556 {{apimacro title="GetTicketListByQuery Request V2"}}
1557 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1558 <ACMP>
1559 <GetTicketListByQuery ActionType="Request" version="2">
1560 <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1561 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1562 </TGetTicketListByQueryRequest_V2>
1563 </GetTicketListByQuery>
1564 </ACMP>
1565 </ICQL>}}}
1566 {{/apimacro}}
1567
1568 {{apimacro title="GetTicketListByQuery Response V2"}}
1569 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1570 <ACMP>
1571 <GetTicketListByQuery ActionType="Response" version="2">
1572 <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1573 <TicketList>
1574 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1575 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1576 <IntTicketId>0</IntTicketId>
1577 <Title>Title</Title>
1578 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1579 <ReadState>trsNew</ReadState>
1580 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1581 <EscalationLevel>0</EscalationLevel>
1582 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1583 <Assignee xsi:type="TAssigneeInfo_V1">
1584 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1585 <Name>Name</Name>
1586 <AssigneeIsGroup>false</AssigneeIsGroup>
1587 <Roles/>
1588 </Assignee>
1589 <Contact xsi:type="TContactInfo_V1">
1590 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1591 <Name>Name</Name>
1592 <FamilyName>FamilyName</FamilyName>
1593 <FullName>FullName</FullName>
1594 <Email>Email</Email>
1595 <HasPhoneNumber>false</HasPhoneNumber>
1596 <HasDeleteFlag>false</HasDeleteFlag>
1597 <IsUser>false</IsUser>
1598 </Contact>
1599 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1600 </TTicketInfo_V2>
1601 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1602 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1603 <IntTicketId>0</IntTicketId>
1604 <Title>Title</Title>
1605 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1606 <ReadState>trsNew</ReadState>
1607 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1608 <EscalationLevel>0</EscalationLevel>
1609 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1610 <Assignee xsi:type="TAssigneeInfo_V1">
1611 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1612 <Name>Name</Name>
1613 <AssigneeIsGroup>false</AssigneeIsGroup>
1614 <Roles/>
1615 </Assignee>
1616 <Contact xsi:type="TContactInfo_V1">
1617 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1618 <Name>Name</Name>
1619 <FamilyName>FamilyName</FamilyName>
1620 <FullName>FullName</FullName>
1621 <Email>Email</Email>
1622 <HasPhoneNumber>false</HasPhoneNumber>
1623 <HasDeleteFlag>false</HasDeleteFlag>
1624 <IsUser>false</IsUser>
1625 </Contact>
1626 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1627 </TTicketInfo_V2>
1628 </TicketList>
1629 <ResultCode>0</ResultCode>
1630 <ResultMessage>ResultMessage</ResultMessage>
1631 </TGetTicketListByQueryResponse_V2>
1632 </GetTicketListByQuery>
1633 </ACMP>
1634 </ICQL>}}}
1635 {{/apimacro}}
1636
1637 = GetTicketList =
1638
1639 {{apimacro title="GetTicketList Request"}}
1640 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1641 <ACMP>
1642 <GetTicketList ActionType="Request" version="1">
1643 <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1644 <! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
1645 <FilterText>FilterText</FilterText>
1646 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1647 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1648 <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1649 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1650 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1651 <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1652 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1653 </TGetTicketListRequest_V1>
1654 </GetTicketList>
1655 </ACMP>
1656 </ICQL>}}}
1657 {{/apimacro}}
1658
1659 {{apimacro title="GetTicketList Response"}}
1660 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1661 <ACMP>
1662 <GetTicketList ActionType="Response" version="1">
1663 <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1664 <Tickets>
1665 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1666 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1667 <IntTicketId>0</IntTicketId>
1668 <Title>Title</Title>
1669 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1670 <ReadState>trsNew</ReadState>
1671 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1672 <EscalationLevel>0</EscalationLevel>
1673 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1674 <Assignee xsi:type="TAssigneeInfo_V1">
1675 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1676 <Name>Name</Name>
1677 <AssigneeIsGroup>false</AssigneeIsGroup>
1678 <Roles/>
1679 </Assignee>
1680 <Contact xsi:type="TContactInfo_V1">
1681 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1682 <Name>Name</Name>
1683 <FamilyName>FamilyName</FamilyName>
1684 <FullName>FullName</FullName>
1685 <Email>Email</Email>
1686 <HasPhoneNumber>false</HasPhoneNumber>
1687 <HasDeleteFlag>false</HasDeleteFlag>
1688 <IsUser>false</IsUser>
1689 </Contact>
1690 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1691 </TTicketInfo_V2>
1692 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1693 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1694 <IntTicketId>0</IntTicketId>
1695 <Title>Title</Title>
1696 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1697 <ReadState>trsNew</ReadState>
1698 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1699 <EscalationLevel>0</EscalationLevel>
1700 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1701 <Assignee xsi:type="TAssigneeInfo_V1">
1702 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1703 <Name>Name</Name>
1704 <AssigneeIsGroup>false</AssigneeIsGroup>
1705 <Roles/>
1706 </Assignee>
1707 <Contact xsi:type="TContactInfo_V1">
1708 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1709 <Name>Name</Name>
1710 <FamilyName>FamilyName</FamilyName>
1711 <FullName>FullName</FullName>
1712 <Email>Email</Email>
1713 <HasPhoneNumber>false</HasPhoneNumber>
1714 <HasDeleteFlag>false</HasDeleteFlag>
1715 <IsUser>false</IsUser>
1716 </Contact>
1717 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1718 </TTicketInfo_V2>
1719 </Tickets>
1720 <Version>Version</Version>
1721 <ResultCode>0</ResultCode>
1722 <ResultMessage>ResultMessage</ResultMessage>
1723 </TGetTicketListResponse_V1>
1724 </GetTicketList>
1725 </ACMP>
1726 </ICQL>}}}
1727 {{/apimacro}}
1728
1729 = GetTicketListOfAsset =
1730
1731 {{apimacro title="GetTicketListOfAsset Request"}}
1732 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1733 <ACMP>
1734 <GetTicketListOfAsset ActionType="Request" version="1">
1735 <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1736 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1737 </TGetTicketListOfAssetRequest_V1>
1738 </GetTicketListOfAsset>
1739 </ACMP>
1740 </ICQL>}}}
1741 {{/apimacro}}
1742
1743 {{apimacro title="GetTicketListOfAsset Response"}}
1744 {{{<?xml version="1.0" encoding="utf-8"?>
1745 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1746 <ACMP>
1747 <GetTicketListOfAsset ActionType="Response" version="1">
1748 <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1749 <Tickets>
1750 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1751 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1752 <IntTicketId>0</IntTicketId>
1753 <Title>Title</Title>
1754 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1755 <ReadState>trsNew</ReadState>
1756 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1757 <EscalationLevel>0</EscalationLevel>
1758 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1759 <Assignee xsi:type="TAssigneeInfo_V1">
1760 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1761 <Name>Name</Name>
1762 <AssigneeIsGroup>false</AssigneeIsGroup>
1763 <Roles/>
1764 </Assignee>
1765 <Contact xsi:type="TContactInfo_V1">
1766 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1767 <Name>Name</Name>
1768 <FamilyName>FamilyName</FamilyName>
1769 <FullName>FullName</FullName>
1770 <Email>Email</Email>
1771 <HasPhoneNumber>false</HasPhoneNumber>
1772 <HasDeleteFlag>false</HasDeleteFlag>
1773 <IsUser>false</IsUser>
1774 </Contact>
1775 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1776 </TTicketInfo_V2>
1777 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1778 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1779 <IntTicketId>0</IntTicketId>
1780 <Title>Title</Title>
1781 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1782 <ReadState>trsNew</ReadState>
1783 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1784 <EscalationLevel>0</EscalationLevel>
1785 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1786 <Assignee xsi:type="TAssigneeInfo_V1">
1787 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1788 <Name>Name</Name>
1789 <AssigneeIsGroup>false</AssigneeIsGroup>
1790 <Roles/>
1791 </Assignee>
1792 <Contact xsi:type="TContactInfo_V1">
1793 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1794 <Name>Name</Name>
1795 <FamilyName>FamilyName</FamilyName>
1796 <FullName>FullName</FullName>
1797 <Email>Email</Email>
1798 <HasPhoneNumber>false</HasPhoneNumber>
1799 <HasDeleteFlag>false</HasDeleteFlag>
1800 <IsUser>false</IsUser>
1801 </Contact>
1802 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1803 </TTicketInfo_V2>
1804 </Tickets>
1805 <ResultCode>0</ResultCode>
1806 <ResultMessage>ResultMessage</ResultMessage>
1807 </TGetTicketListOfAssetResponse_V1>
1808 </GetTicketListOfAsset>
1809 </ACMP>
1810 </ICQL>}}}
1811 {{/apimacro}}
1812
1813 = GetLinkedTicketsOfTicket =
1814
1815 {{apimacro title="GetLinkedTicketsOfTicket Request"}}
1816 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1817 <ACMP>
1818 <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1819 <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1820 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1821 </TGetLinkedTicketsOfTicketRequest_V1>
1822 </GetLinkedTicketsOfTicket>
1823 </ACMP>
1824 </ICQL>}}}
1825 {{/apimacro}}
1826
1827 {{apimacro title="GetLinkedTicketsOfTicket Response"}}
1828 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1829 <ACMP>
1830 <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1831 <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1832 <Tickets>
1833 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1834 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1835 <IntTicketId>0</IntTicketId>
1836 <Title>Title</Title>
1837 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1838 <ReadState>trsNew</ReadState>
1839 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1840 <EscalationLevel>0</EscalationLevel>
1841 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1842 <Assignee xsi:type="TAssigneeInfo_V1">
1843 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1844 <Name>Name</Name>
1845 <AssigneeIsGroup>false</AssigneeIsGroup>
1846 <Roles/>
1847 </Assignee>
1848 <Contact xsi:type="TContactInfo_V1">
1849 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1850 <Name>Name</Name>
1851 <FamilyName>FamilyName</FamilyName>
1852 <FullName>FullName</FullName>
1853 <Email>Email</Email>
1854 <HasPhoneNumber>false</HasPhoneNumber>
1855 <HasDeleteFlag>false</HasDeleteFlag>
1856 <IsUser>false</IsUser>
1857 </Contact>
1858 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1859 </TTicketInfo_V2>
1860 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1861 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1862 <IntTicketId>0</IntTicketId>
1863 <Title>Title</Title>
1864 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1865 <ReadState>trsNew</ReadState>
1866 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1867 <EscalationLevel>0</EscalationLevel>
1868 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1869 <Assignee xsi:type="TAssigneeInfo_V1">
1870 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1871 <Name>Name</Name>
1872 <AssigneeIsGroup>false</AssigneeIsGroup>
1873 <Roles/>
1874 </Assignee>
1875 <Contact xsi:type="TContactInfo_V1">
1876 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1877 <Name>Name</Name>
1878 <FamilyName>FamilyName</FamilyName>
1879 <FullName>FullName</FullName>
1880 <Email>Email</Email>
1881 <HasPhoneNumber>false</HasPhoneNumber>
1882 <HasDeleteFlag>false</HasDeleteFlag>
1883 <IsUser>false</IsUser>
1884 </Contact>
1885 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1886 </TTicketInfo_V2>
1887 </Tickets>
1888 <ResultCode>0</ResultCode>
1889 <ResultMessage>ResultMessage</ResultMessage>
1890 </TGetLinkedTicketsOfTicketResponse_V1>
1891 </GetLinkedTicketsOfTicket>
1892 </ACMP>
1893 </ICQL>}}}
1894 {{/apimacro}}
1895
1896 = GetHelpdeskSettings =
1897
1898 {{apimacro title="GetHelpdeskSettings Request"}}
1899 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1900 <ACMP>
1901 <GetHelpdeskSettings ActionType="Request" version="1">
1902 <TGetHelpdeskSettingsRequest_V1/>
1903 </GetHelpdeskSettings>
1904 </ACMP>
1905 </ICQL>}}}
1906 {{/apimacro}}
1907
1908 {{apimacro title="GetHelpdeskSettings Response"}}
1909 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1910 <ACMP>
1911 <GetHelpdeskSettings ActionType="Response" version="1">
1912 <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1913 <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1914 <Categories>
1915 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1916 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1917 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1918 <Caption_EN>Caption_EN</Caption_EN>
1919 <Caption_DE>Caption_DE</Caption_DE>
1920 </TTicketCategory_V1>
1921 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1922 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1923 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1924 <Caption_EN>Caption_EN</Caption_EN>
1925 <Caption_DE>Caption_DE</Caption_DE>
1926 </TTicketCategory_V1>
1927 </Categories>
1928 <Impacts>
1929 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1930 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1931 <Caption_DE>Caption_DE</Caption_DE>
1932 <Caption_EN>Caption_EN</Caption_EN>
1933 </TTicketImpact_V1>
1934 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1935 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1936 <Caption_DE>Caption_DE</Caption_DE>
1937 <Caption_EN>Caption_EN</Caption_EN>
1938 </TTicketImpact_V1>
1939 </Impacts>
1940 <States>
1941 <TTicketState_V1 xsi:type="TTicketState_V1">
1942 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1943 <Caption_de>Caption_de</Caption_de>
1944 <Caption_en>Caption_en</Caption_en>
1945 <StateOrder>0</StateOrder>
1946 </TTicketState_V1>
1947 <TTicketState_V1 xsi:type="TTicketState_V1">
1948 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1949 <Caption_de>Caption_de</Caption_de>
1950 <Caption_en>Caption_en</Caption_en>
1951 <StateOrder>0</StateOrder>
1952 </TTicketState_V1>
1953 </States>
1954 <EnableResolution>false</EnableResolution>
1955 <Resolutions>
1956 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1957 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1958 <Quantifier>0</Quantifier>
1959 <Caption_EN>Caption_EN</Caption_EN>
1960 <Caption_DE>Caption_DE</Caption_DE>
1961 <IsDeleted>false</IsDeleted>
1962 <IsDefaultResolution>false</IsDefaultResolution>
1963 </TTicketResolution_V1>
1964 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1965 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1966 <Quantifier>0</Quantifier>
1967 <Caption_EN>Caption_EN</Caption_EN>
1968 <Caption_DE>Caption_DE</Caption_DE>
1969 <IsDeleted>false</IsDeleted>
1970 <IsDefaultResolution>false</IsDefaultResolution>
1971 </TTicketResolution_V1>
1972 </Resolutions>
1973 <Priorities>
1974 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1975 <Priority>0</Priority>
1976 <Caption_DE>Caption_DE</Caption_DE>
1977 <Caption_EN>Caption_EN</Caption_EN>
1978 </TTicketPriority_V1>
1979 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1980 <Priority>0</Priority>
1981 <Caption_DE>Caption_DE</Caption_DE>
1982 <Caption_EN>Caption_EN</Caption_EN>
1983 </TTicketPriority_V1>
1984 </Priorities>
1985 <MaxAttachmentSize>0</MaxAttachmentSize>
1986 <NeedCommentToClose>false</NeedCommentToClose>
1987 <TextModules>
1988 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1989 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1990 <Name>Name</Name>
1991 <Text>Text</Text>
1992 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1993 <Path>Path</Path>
1994 </TTicketTextModule_V1>
1995 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1996 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1997 <Name>Name</Name>
1998 <Text>Text</Text>
1999 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2000 <Path>Path</Path>
2001 </TTicketTextModule_V1>
2002 </TextModules>
2003 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2004 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2005 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2006 </HelpdeskSettings>
2007 <Version>Version</Version>
2008 <ResultCode>0</ResultCode>
2009 <ResultMessage>ResultMessage</ResultMessage>
2010 </TGetHelpdeskSettingsResponse_V1>
2011 </GetHelpdeskSettings>
2012 </ACMP>
2013 </ICQL>}}}
2014 {{/apimacro}}
2015
2016 {{apimacro title="GetHelpdeskSettings Request"}}
2017 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2018 <ACMP>
2019 <GetHelpdeskSettings ActionType="Request" version="2">
2020 <TGetHelpdeskSettingsRequest_V2/>
2021 </GetHelpdeskSettings>
2022 </ACMP>
2023 </ICQL>}}}
2024 {{/apimacro}}
2025
2026 {{apimacro title="GetHelpdeskSettings Response"}}
2027 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2028 <ACMP>
2029 <GetHelpdeskSettings ActionType="Response" version="2">
2030 <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2031 <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2032 <Categories>
2033 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2034 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2035 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2036 <Caption_EN>Caption_EN</Caption_EN>
2037 <Caption_DE>Caption_DE</Caption_DE>
2038 </TTicketCategory_V1>
2039 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2040 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2041 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2042 <Caption_EN>Caption_EN</Caption_EN>
2043 <Caption_DE>Caption_DE</Caption_DE>
2044 </TTicketCategory_V1>
2045 </Categories>
2046 <Impacts>
2047 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2048 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2049 <Caption_DE>Caption_DE</Caption_DE>
2050 <Caption_EN>Caption_EN</Caption_EN>
2051 </TTicketImpact_V1>
2052 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2053 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2054 <Caption_DE>Caption_DE</Caption_DE>
2055 <Caption_EN>Caption_EN</Caption_EN>
2056 </TTicketImpact_V1>
2057 </Impacts>
2058 <States>
2059 <TTicketState_V1 xsi:type="TTicketState_V1">
2060 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2061 <Caption_de>Caption_de</Caption_de>
2062 <Caption_en>Caption_en</Caption_en>
2063 <StateOrder>0</StateOrder>
2064 </TTicketState_V1>
2065 <TTicketState_V1 xsi:type="TTicketState_V1">
2066 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2067 <Caption_de>Caption_de</Caption_de>
2068 <Caption_en>Caption_en</Caption_en>
2069 <StateOrder>0</StateOrder>
2070 </TTicketState_V1>
2071 </States>
2072 <EnableResolution>false</EnableResolution>
2073 <Resolutions>
2074 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2075 <ID>ID</ID>
2076 <Quantifier>0</Quantifier>
2077 <Caption_EN>Caption_EN</Caption_EN>
2078 <Caption_DE>Caption_DE</Caption_DE>
2079 <IsDeleted>false</IsDeleted>
2080 <IsDefaultResolution>false</IsDefaultResolution>
2081 </TTicketResolution_V1>
2082 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2083 <ID>ID</ID>
2084 <Quantifier>0</Quantifier>
2085 <Caption_EN>Caption_EN</Caption_EN>
2086 <Caption_DE>Caption_DE</Caption_DE>
2087 <IsDeleted>false</IsDeleted>
2088 <IsDefaultResolution>false</IsDefaultResolution>
2089 </TTicketResolution_V1>
2090 </Resolutions>
2091 <Priorities>
2092 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2093 <Priority>0</Priority>
2094 <Caption_DE>Caption_DE</Caption_DE>
2095 <Caption_EN>Caption_EN</Caption_EN>
2096 </TTicketPriority_V1>
2097 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2098 <Priority>0</Priority>
2099 <Caption_DE>Caption_DE</Caption_DE>
2100 <Caption_EN>Caption_EN</Caption_EN>
2101 </TTicketPriority_V1>
2102 </Priorities>
2103 <MaxAttachmentSize>0</MaxAttachmentSize>
2104 <NeedCommentToClose>false</NeedCommentToClose>
2105 <TextModules>
2106 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2107 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2108 <Name>Name</Name>
2109 <Text>Text</Text>
2110 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2111 <Path>Path</Path>
2112 <FullPath>FullPath</FullPath>
2113 </TTicketTextModule_V1>
2114 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2115 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2116 <Name>Name</Name>
2117 <Text>Text</Text>
2118 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2119 <Path>Path</Path>
2120 <FullPath>FullPath</FullPath>
2121 </TTicketTextModule_V1>
2122 </TextModules>
2123 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2124 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2125 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2126 <MandatoryCustomFields>
2127 <string>Value 1</string>
2128 <string>Value 2</string>
2129 </MandatoryCustomFields>
2130 <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2131 </HelpdeskSettings>
2132 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2133 <ResultCode>0</ResultCode>
2134 <ResultMessage>ResultMessage</ResultMessage>
2135 </TGetHelpdeskSettingsResponse_V2>
2136 </GetHelpdeskSettings>
2137 </ACMP>
2138 </ICQL>}}}
2139 {{/apimacro}}
2140
2141 = GetAssigneeList =
2142
2143 {{apimacro title="GetAssigneeList Request"}}
2144 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2145 <ACMP>
2146 <GetAssigneeList ActionType="Request" version="1">
2147 <TGetAssigneeListRequest_V1/>
2148 </GetAssigneeList>
2149 </ACMP>
2150 </ICQL>}}}
2151 {{/apimacro}}
2152
2153 {{apimacro title="GetAssigneeList Response"}}
2154 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2155 <ACMP>
2156 <GetAssigneeList ActionType="Response" version="1">
2157 <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2158 <Assignees>
2159 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2160 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2161 <Name>Name</Name>
2162 <AssigneeIsGroup>false</AssigneeIsGroup>
2163 <Roles/>
2164 </TAssigneeInfo_V1>
2165 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2166 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2167 <Name>Name</Name>
2168 <AssigneeIsGroup>false</AssigneeIsGroup>
2169 <Roles/>
2170 </TAssigneeInfo_V1>
2171 </Assignees>
2172 <Version>Version</Version>
2173 <ResultCode>0</ResultCode>
2174 <ResultMessage>ResultMessage</ResultMessage>
2175 </TGetAssigneeListResponse_V1>
2176 </GetAssigneeList>
2177 </ACMP>
2178 </ICQL>}}}
2179 {{/apimacro}}
2180
2181 = SaveReminderOfTicket =
2182
2183 {{apimacro title="SaveReminderOfTicket Request"}}
2184 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2185 <ACMP>
2186 <SaveReminderOfTicket ActionType="Request" version="1">
2187 <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2188 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2189 <Reminder xsi:type="TTicketResubmission_V1">
2190 <Subject>Subject</Subject>
2191 <Content>Content</Content>
2192 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2193 </Reminder>
2194 </TSaveReminderOfTicketRequest_V1>
2195 </SaveReminderOfTicket>
2196 </ACMP>
2197 </ICQL>}}}
2198 {{/apimacro}}
2199
2200 {{apimacro title="SaveReminderOfTicket Response"}}
2201 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2202 <ACMP>
2203 <SaveReminderOfTicket ActionType="Response" version="1">
2204 <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2205 <ResultCode>0</ResultCode>
2206 <ResultMessage>ResultMessage</ResultMessage>
2207 </TSaveReminderOfTicketResponse_V1>
2208 </SaveReminderOfTicket>
2209 </ACMP>
2210 </ICQL>}}}
2211 {{/apimacro}}
2212
2213 = DeleteReminderOfTicket =
2214
2215 {{apimacro title="DeleteReminderOfTicket Request"}}
2216 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2217 <ACMP>
2218 <DeleteReminderOfTicket ActionType="Request" version="1">
2219 <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2220 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2221 </TDeleteReminderOfTicketRequest_V1>
2222 </DeleteReminderOfTicket>
2223 </ACMP>
2224 </ICQL>}}}
2225 {{/apimacro}}
2226
2227 {{apimacro title="DeleteReminderOfTicket Response"}}
2228 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2229 <ACMP>
2230 <DeleteReminderOfTicket ActionType="Response" version="1">
2231 <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2232 <ResultCode>0</ResultCode>
2233 <ResultMessage>ResultMessage</ResultMessage>
2234 </TDeleteReminderOfTicketResponse_V1>
2235 </DeleteReminderOfTicket>
2236 </ACMP>
2237 </ICQL>}}}
2238 {{/apimacro}}
2239
2240 = SaveTicketWorkingTime =
2241
2242 {{apimacro title="SaveTicketWorkingTime Request"}}
2243 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2244 <ACMP>
2245 <SaveTicketWorkingTime ActionType="Request" version="1">
2246 <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2247 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2248 <WorkingTime xsi:type="TTicketWorkingTime_V1">
2249 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2250 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2251 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2252 <Description>Description</Description>
2253 <Executor xsi:type="TContactInfo_V1">
2254 <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2255 </Executor>
2256 </WorkingTime>
2257 </TSaveTicketWorkingTimeRequest_V1>
2258 </SaveTicketWorkingTime>
2259 </ACMP>
2260 </ICQL>}}}
2261 {{/apimacro}}
2262
2263 {{apimacro title="SaveTicketWorkingTime Response"}}
2264 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2265 <ACMP>
2266 <SaveTicketWorkingTime ActionType="Response" version="1">
2267 <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2268 <ResultCode>0</ResultCode>
2269 <ResultMessage>ResultMessage</ResultMessage>
2270 </TSaveTicketWorkingTimeResponse_V1>
2271 </SaveTicketWorkingTime>
2272 </ACMP>
2273 </ICQL>}}}
2274 {{/apimacro}}
2275
2276 = GetTicketWorkingTimeList =
2277
2278 {{apimacro title="GetTicketWorkingTimeList Request"}}
2279 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2280 <ACMP>
2281 <GetTicketWorkingTimeList ActionType="Request" version="1">
2282 <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2283 <TicketId>TicketId</TicketId>
2284 </TGetTicketWorkingTimeListRequest_V1>
2285 </GetTicketWorkingTimeList>
2286 </ACMP>
2287 </ICQL>}}}
2288 {{/apimacro}}
2289
2290 {{apimacro title="GetTicketWorkingTimeList Response"}}
2291 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2292 <ACMP>
2293 <GetTicketWorkingTimeList ActionType="Response" version="1">
2294 <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2295 <WorkingTimeList>
2296 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2297 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2298 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2299 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2300 <Description>Description</Description>
2301 <Executor xsi:type="TContactInfo_V1">
2302 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2303 <Name>Name</Name>
2304 <FamilyName>FamilyName</FamilyName>
2305 <FullName>FullName</FullName>
2306 <Email>Email</Email>
2307 <HasPhoneNumber>false</HasPhoneNumber>
2308 <HasDeleteFlag>false</HasDeleteFlag>
2309 <IsUser>false</IsUser>
2310 </Executor>
2311 <Creator xsi:type="TContactInfo_V1">
2312 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2313 <Name>Name</Name>
2314 <FamilyName>FamilyName</FamilyName>
2315 <FullName>FullName</FullName>
2316 <Email>Email</Email>
2317 <HasPhoneNumber>false</HasPhoneNumber>
2318 <HasDeleteFlag>false</HasDeleteFlag>
2319 <IsUser>false</IsUser>
2320 </Creator>
2321 </TTicketWorkingTime_V1>
2322 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2323 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2324 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2325 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2326 <Description>Description</Description>
2327 <Executor xsi:type="TContactInfo_V1">
2328 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2329 <Name>Name</Name>
2330 <FamilyName>FamilyName</FamilyName>
2331 <FullName>FullName</FullName>
2332 <Email>Email</Email>
2333 <HasPhoneNumber>false</HasPhoneNumber>
2334 <HasDeleteFlag>false</HasDeleteFlag>
2335 <IsUser>false</IsUser>
2336 </Executor>
2337 <Creator xsi:type="TContactInfo_V1">
2338 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2339 <Name>Name</Name>
2340 <FamilyName>FamilyName</FamilyName>
2341 <FullName>FullName</FullName>
2342 <Email>Email</Email>
2343 <HasPhoneNumber>false</HasPhoneNumber>
2344 <HasDeleteFlag>false</HasDeleteFlag>
2345 <IsUser>false</IsUser>
2346 </Creator>
2347 </TTicketWorkingTime_V1>
2348 </WorkingTimeList>
2349 <ResultCode>0</ResultCode>
2350 <ResultMessage>ResultMessage</ResultMessage>
2351 </TGetTicketWorkingTimeListResponse_V1>
2352 </GetTicketWorkingTimeList>
2353 </ACMP>
2354 </ICQL>}}}
2355 {{/apimacro}}
2356
2357 = DeleteTicketWorkingTimeList =
2358
2359 {{apimacro title="DeleteTicketWorkingTimeList Request"}}
2360 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2361 <ACMP>
2362 <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2363 <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2364 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2365 <WorkingTimeIds>
2366 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2367 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2368 </WorkingTimeIds>
2369 </TDeleteTicketWorkingTimeListRequest_V1>
2370 </DeleteTicketWorkingTimeList>
2371 </ACMP>
2372 </ICQL>}}}
2373 {{/apimacro}}
2374
2375 {{apimacro title="DeleteTicketWorkingTimeList Response"}}
2376 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2377 <ACMP>
2378 <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2379 <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2380 <ResultCode>0</ResultCode>
2381 <ResultMessage>ResultMessage</ResultMessage>
2382 </TDeleteTicketWorkingTimeListResponse_V1>
2383 </DeleteTicketWorkingTimeList>
2384 </ACMP>
2385 </ICQL>}}}
2386 {{/apimacro}}
2387
2388 = SaveTicketCosts =
2389
2390 Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2391
2392 Beim Ändern eines Kosten-Einitrages ist nur "Id" Pflichtfeld
2393
2394 UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2395
2396 Amount muss größer als 0 und kleiner gleich 999999 sein.
2397
2398 Category darf nicht länger als 100 Zeichen sein.
2399
2400 Description darf nicht länger als 400 Zeichen sein.
2401
2402 Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2403
2404 {{apimacro title="SaveTicketCosts Request"}}
2405 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2406 <ACMP>
2407 <SaveTicketCosts ActionType="Request" version="1">
2408 <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2409 <TicketCost xsi:type="TTicketCost_V1">
2410 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2411 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2412 <UnitPrice>0</UnitPrice>
2413 <Amount>0</Amount>
2414 <Category>Category</Category>
2415 <Description>Description</Description>
2416 </TicketCost>
2417 </TSaveTicketCostsRequest_V1>
2418 </SaveTicketCosts>
2419 </ACMP>
2420 </ICQL>}}}
2421 {{/apimacro}}
2422
2423 {{apimacro title="SaveTicketCosts Response"}}
2424 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2425 <ACMP>
2426 <SaveTicketCosts ActionType="Response" version="1">
2427 <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2428 <ResultCode>0</ResultCode>
2429 <ResultMessage>ResultMessage</ResultMessage>
2430 </TSaveTicketCostsResponse_V1>
2431 </SaveTicketCosts>
2432 </ACMP>
2433 </ICQL>}}}
2434 {{/apimacro}}
2435
2436 = GetTicketCost =
2437
2438 {{apimacro title="GetTicketCost Request"}}
2439 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2440 <ACMP>
2441 <GetTicketCost ActionType="Request" version="1">
2442 <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2443 <TicketCostId>TicketCostId</TicketCostId>
2444 </TGetTicketCostRequest_V1>
2445 </GetTicketCost>
2446 </ACMP>
2447 </ICQL>}}}
2448 {{/apimacro}}
2449
2450 {{apimacro title="GetTicketCost Response"}}
2451 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2452 <ACMP>
2453 <GetTicketCost ActionType="Response" version="1">
2454 <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2455 <TicketCost xsi:type="TTicketCost_V2">
2456 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2457 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2458 <UnitPrice>0</UnitPrice>
2459 <Amount>0</Amount>
2460 <Category>Category</Category>
2461 <Description>Description</Description>
2462 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2463 <CreatedBy xsi:type="TContactInfo_V1">
2464 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2465 <Name>Name</Name>
2466 <FamilyName>FamilyName</FamilyName>
2467 <FullName>FullName</FullName>
2468 <Email>Email</Email>
2469 <HasPhoneNumber>false</HasPhoneNumber>
2470 <HasDeleteFlag>false</HasDeleteFlag>
2471 <IsUser>false</IsUser>
2472 </CreatedBy>
2473 </TicketCost>
2474 <ResultCode>0</ResultCode>
2475 <ResultMessage>ResultMessage</ResultMessage>
2476 </TGetTicketCostResponse_V1>
2477 </GetTicketCost>
2478 </ACMP>
2479 </ICQL>}}}
2480 {{/apimacro}}
2481
2482 = GetTicketCostList =
2483
2484 {{apimacro title="GetTicketCostList Request"}}
2485 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2486 <ACMP>
2487 <GetTicketCostList ActionType="Request" version="1">
2488 <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2489 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2490 </TGetTicketCostListRequest_V1>
2491 </GetTicketCostList>
2492 </ACMP>
2493 </ICQL>}}}
2494 {{/apimacro}}
2495
2496 {{apimacro title="GetTicketCostList Response"}}
2497 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2498 <ACMP>
2499 <GetTicketCostList ActionType="Response" version="1">
2500 <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2501 <TicketCostList>
2502 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2503 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2504 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2505 <UnitPrice>0</UnitPrice>
2506 <Amount>0</Amount>
2507 <Category>Category</Category>
2508 <Description>Description</Description>
2509 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2510 <CreatedBy xsi:type="TContactInfo_V1">
2511 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2512 <Name>Name</Name>
2513 <FamilyName>FamilyName</FamilyName>
2514 <FullName>FullName</FullName>
2515 <Email>Email</Email>
2516 <HasPhoneNumber>false</HasPhoneNumber>
2517 <HasDeleteFlag>false</HasDeleteFlag>
2518 <IsUser>false</IsUser>
2519 </CreatedBy>
2520 </TTicketCost_V2>
2521 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2522 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2523 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2524 <UnitPrice>0</UnitPrice>
2525 <Amount>0</Amount>
2526 <Category>Category</Category>
2527 <Description>Description</Description>
2528 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2529 <CreatedBy xsi:type="TContactInfo_V1">
2530 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2531 <Name>Name</Name>
2532 <FamilyName>FamilyName</FamilyName>
2533 <FullName>FullName</FullName>
2534 <Email>Email</Email>
2535 <HasPhoneNumber>false</HasPhoneNumber>
2536 <HasDeleteFlag>false</HasDeleteFlag>
2537 <IsUser>false</IsUser>
2538 </CreatedBy>
2539 </TTicketCost_V2>
2540 </TicketCostList>
2541 <ResultCode>0</ResultCode>
2542 <ResultMessage>ResultMessage</ResultMessage>
2543 </TGetTicketCostListResponse_V1>
2544 </GetTicketCostList>
2545 </ACMP>
2546 </ICQL>}}}
2547 {{/apimacro}}
2548
2549 = DeleteTicketCosts =
2550
2551 {{apimacro title="DeleteTicketCosts Request"}}
2552 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2553 <ACMP>
2554 <DeleteTicketCosts ActionType="Request" version="1">
2555 <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2556 <TicketCostIds>
2557 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2558 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2559 </TicketCostIds>
2560 </TDeleteTicketCostsRequest_V1>
2561 </DeleteTicketCosts>
2562 </ACMP>
2563 </ICQL>}}}
2564 {{/apimacro}}
2565
2566 {{apimacro title="DeleteTicketCosts Response"}}
2567 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2568 <ACMP>
2569 <DeleteTicketCosts ActionType="Response" version="1">
2570 <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2571 <ResultCode>0</ResultCode>
2572 <ResultMessage>ResultMessage</ResultMessage>
2573 </TDeleteTicketCostsResponse_V1>
2574 </DeleteTicketCosts>
2575 </ACMP>
2576 </ICQL>}}}
2577 {{/apimacro}}
2578
2579 = DeleteTicketComment =
2580
2581 {{apimacro title="DeleteTicketComment Request"}}
2582 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2583 <ACMP>
2584 <DeleteTicketComment ActionType="Request" version="1">
2585 <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2586 <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2587 </TDeleteTicketCommentRequest_V1>
2588 </DeleteTicketComment>
2589 </ACMP>
2590 </ICQL>}}}
2591 {{/apimacro}}
2592
2593 {{apimacro title="DeleteTicketComment Response"}}
2594 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2595 <ACMP>
2596 <DeleteTicketComment ActionType="Response" version="1">
2597 <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2598 <ResultCode>0</ResultCode>
2599 <ResultMessage>ResultMessage</ResultMessage>
2600 </TDeleteTicketCommentResponse_V1>
2601 </DeleteTicketComment>
2602 </ACMP>
2603 </ICQL>}}}
2604 {{/apimacro}}
2605
2606 = LinkAssetsToTicket =
2607
2608 {{apimacro title="LinkAssetsToTicket Request"}}
2609 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2610 <ACMP>
2611 <LinkAssetsToTicket ActionType="Request" version="1">
2612 <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2613 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2614 <AssetIds>
2615 <string>Value 1</string>
2616 <string>Value 2</string>
2617 </AssetIds>
2618 </TLinkAssetsToTicketRequest_V1>
2619 </LinkAssetsToTicket>
2620 </ACMP>
2621 </ICQL>}}}
2622 {{/apimacro}}
2623
2624 {{apimacro title="LinkAssetsToTicket Response"}}
2625 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2626 <ACMP>
2627 <LinkAssetsToTicket ActionType="Response" version="1">
2628 <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2629 <FailedAssetIds>
2630 <string>Value 1</string>
2631 <string>Value 2</string>
2632 </FailedAssetIds>
2633 <ResultCode>0</ResultCode>
2634 <ResultMessage>ResultMessage</ResultMessage>
2635 </TLinkAssetsToTicketResponse_V1>
2636 </LinkAssetsToTicket>
2637 </ACMP>
2638 </ICQL>}}}
2639 {{/apimacro}}
2640
2641 = LinkClientsToTicket =
2642
2643 {{apimacro title="LinkClientsToTicket Request"}}
2644 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2645 <ACMP>
2646 <LinkClientsToTicket ActionType="Request" version="1">
2647 <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2648 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2649 <ClientIds>
2650 <string>Value 1</string>
2651 <string>Value 2</string>
2652 </ClientIds>
2653 </TLinkClientsToTicketRequest_V1>
2654 </LinkClientsToTicket>
2655 </ACMP>
2656 </ICQL>}}}
2657 {{/apimacro}}
2658
2659 {{apimacro title="LinkClientsToTicket Response"}}
2660 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2661 <ACMP>
2662 <LinkClientsToTicket ActionType="Response" version="1">
2663 <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2664 <FailedClientIds>
2665 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2666 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2667 </FailedClientIds>
2668 <ResultCode>0</ResultCode>
2669 <ResultMessage>ResultMessage</ResultMessage>
2670 </TLinkClientsToTicketResponse_V1>
2671 </LinkClientsToTicket>
2672 </ACMP>
2673 </ICQL>}}}
2674 {{/apimacro}}
2675
2676 = LinkTicketsToTicket =
2677
2678 {{apimacro title="LinkTicketsToTicket Request"}}
2679 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2680 <ACMP>
2681 <LinkTicketsToTicket ActionType="Request" version="1">
2682 <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2683 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2684 <TicketIdsToLink>
2685 <string>Value 1</string>
2686 <string>Value 2</string>
2687 </TicketIdsToLink>
2688 </TLinkTicketsToTicketRequest_V1>
2689 </LinkTicketsToTicket>
2690 </ACMP>
2691 </ICQL>}}}
2692 {{/apimacro}}
2693
2694 {{apimacro title="LinkTicketsToTicket Response"}}
2695 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2696 <ACMP>
2697 <LinkTicketsToTicket ActionType="Response" version="1">
2698 <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2699 <FailedTicketIds>
2700 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2701 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2702 </FailedTicketIds>
2703 <ResultCode>0</ResultCode>
2704 <ResultMessage>ResultMessage</ResultMessage>
2705 </TLinkTicketsToTicketResponse_V1>
2706 </LinkTicketsToTicket>
2707 </ACMP>
2708 </ICQL>}}}
2709 {{/apimacro}}
2710
2711 = GetEmailMonitorList =
2712
2713 {{apimacro title="GetEmailMonitorList Request"}}
2714 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2715 <ACMP>
2716 <GetEmailMonitorList ActionType="Request" version="1">
2717 <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2718 <!
2719 The following values can be filtered:
2720 - Subject
2721 - Recipient
2722 - CC
2723 - BCC
2724 - ErrorMessage
2725 >
2726 <FilterText>FilterText</FilterText>
2727 </TGetEmailMonitorListRequest_V1>
2728 </GetEmailMonitorList>
2729 </ACMP>
2730 </ICQL>}}}
2731 {{/apimacro}}
2732
2733 {{apimacro title="GetEmailMonitorList Response"}}
2734 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2735 <ACMP>
2736 <GetEmailMonitorList ActionType="Response" version="1">
2737 <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2738 <EmailList>
2739 <TEmail_V1 xsi:type="TEmail_V1">
2740 <ID>ID</ID>
2741 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2742 <Category>Category</Category>
2743 <Subject>Subject</Subject>
2744 <Recipient>Recipient</Recipient>
2745 <CC>CC</CC>
2746 <BCC>BCC</BCC>
2747 <ErrorCode>0</ErrorCode>
2748 <ErrorMessage>ErrorMessage</ErrorMessage>
2749 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2750 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2751 <Size>0</Size>
2752 </TEmail_V1>
2753 <TEmail_V1 xsi:type="TEmail_V1">
2754 <ID>ID</ID>
2755 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2756 <Category>Category</Category>
2757 <Subject>Subject</Subject>
2758 <Recipient>Recipient</Recipient>
2759 <CC>CC</CC>
2760 <BCC>BCC</BCC>
2761 <ErrorCode>0</ErrorCode>
2762 <ErrorMessage>ErrorMessage</ErrorMessage>
2763 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2764 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2765 <Size>0</Size>
2766 </TEmail_V1>
2767 </EmailList>
2768 <ResultCode>0</ResultCode>
2769 <ResultMessage>ResultMessage</ResultMessage>
2770 </TGetEmailMonitorListResponse_V1>
2771 </GetEmailMonitorList>
2772 </ACMP>
2773 </ICQL>}}}
2774 {{/apimacro}}
2775
2776 = DeleteEmailMonitorList =
2777
2778 {{apimacro title="DeleteEmailMonitorList Request"}}
2779 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2780 <ACMP>
2781 <DeleteEmailMonitorList ActionType="Request" version="1">
2782 <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2783 <EmailIDList>
2784 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2785 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2786 </EmailIDList>
2787 </TDeleteEmailMonitorListRequest_V1>
2788 </DeleteEmailMonitorList>
2789 </ACMP>
2790 </ICQL>}}}
2791 {{/apimacro}}
2792
2793 {{apimacro title="DeleteEmailMonitorList Response"}}
2794 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2795 <ACMP>
2796 <DeleteEmailMonitorList ActionType="Response" version="1">
2797 <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2798 <ResultCode>0</ResultCode>
2799 <ResultMessage>ResultMessage</ResultMessage>
2800 </TDeleteEmailMonitorListResponse_V1>
2801 </DeleteEmailMonitorList>
2802 </ACMP>
2803 </ICQL>}}}
2804 {{/apimacro}}
2805
2806 = GetTicketTemplateList =
2807
2808 {{apimacro title="GetTicketTemplateList Request"}}
2809 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2810 <ACMP>
2811 <GetTicketTemplateList ActionType="Request" version="1">
2812 <TGetTicketTemplateListRequest_V1/>
2813 </GetTicketTemplateList>
2814 </ACMP>
2815 </ICQL>}}}
2816 {{/apimacro}}
2817
2818 {{apimacro title="GetTicketTemplateList Response"}}
2819 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2820 <ACMP>
2821 <GetTicketTemplateList ActionType="Response" version="1">
2822 <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2823 <TemplateList>
2824 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2825 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2826 <Name>Name</Name>
2827 <IsHotTopic>false</IsHotTopic>
2828 </TTicketTemplateInfo_V1>
2829 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2830 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2831 <Name>Name</Name>
2832 <IsHotTopic>false</IsHotTopic>
2833 </TTicketTemplateInfo_V1>
2834 </TemplateList>
2835 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2836 <ResultCode>0</ResultCode>
2837 <ResultMessage>ResultMessage</ResultMessage>
2838 </TGetTicketTemplateListResponse_V1>
2839 </GetTicketTemplateList>
2840 </ACMP>
2841 </ICQL>}}}
2842 {{/apimacro}}
2843
2844 = DeleteTicketAttachments =
2845
2846 {{apimacro title="DeleteTicketAttachments Request"}}
2847 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2848 <ACMP>
2849 <DeleteTicketAttachments ActionType="Request" version="1">
2850 <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2851 <AttachmentIds>
2852 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2853 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2854 </AttachmentIds>
2855 </TDeleteTicketAttachmentsRequest_V1>
2856 </DeleteTicketAttachments>
2857 </ACMP>
2858 </ICQL>}}}
2859 {{/apimacro}}
2860
2861 {{apimacro title="DeleteTicketAttachments Response"}}
2862 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2863 <ACMP>
2864 <DeleteTicketAttachments ActionType="Response" version="1">
2865 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2866 <ResultCode>0</ResultCode>
2867 <ResultMessage>ResultMessage</ResultMessage>
2868 </TDeleteTicketAttachmentsResponse_V1>
2869 </DeleteTicketAttachments>
2870 </ACMP>
2871 </ICQL>}}}
2872 {{/apimacro}}
2873
2874
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