Wiki source code of Nutzung von Variablen
Last modified by Sabrina V. on 2025/02/19 13:53
Show last authors
| author | version | line-number | content |
|---|---|---|---|
| 1 | {{aagon.priorisierung}} | ||
| 2 | 80 | ||
| 3 | {{/aagon.priorisierung}} | ||
| 4 | |||
| 5 | {{aagon.floatingbox/}} | ||
| 6 | |||
| 7 | ACMP specific variables can be used throughout the ACMP console to dynamically customise content. | ||
| 8 | These are specified in the format %variable name%, e.g. %TicketID%. | ||
| 9 | |||
| 10 | To make it easier for you to work with variables, you can display all existing variables at any time using the Ctrl +Space key combination in a kind of context menu. The variable names are close to the content. You can use variables to refer to ticket-related and contact-related fields, as well as to insert your own custom fields. | ||
| 11 | |||
| 12 | = Contact fields = | ||
| 13 | |||
| 14 | (% style="width:1405px" %) | ||
| 15 | |(% style="width:366px" %)**Variable name**|(% style="width:353px" %)**Corresponding field**|(% style="width:483px" %)**Content** | ||
| 16 | |(% style="width:366px" %)Contact_Company|(% style="width:353px" %)Company name|(% style="width:483px" %) | ||
| 17 | |(% style="width:366px" %)Contact_CostUnit|(% style="width:353px" %)Cost Unit|(% style="width:483px" %) | ||
| 18 | |(% style="width:366px" %)Contact_Department|(% style="width:353px" %)Departments|(% style="width:483px" %) | ||
| 19 | |(% style="width:366px" %)Contact_Fax|(% style="width:353px" %)Fax number|(% style="width:483px" %) | ||
| 20 | |(% style="width:366px" %)Contact_FirstName|(% style="width:353px" %)First name|(% style="width:483px" %) | ||
| 21 | |(% style="width:366px" %)Contact_Fullname|(% style="width:353px" %)Full name|(% style="width:483px" %)Created from the first and last name | ||
| 22 | |(% style="width:366px" %)Contact_LastName|(% style="width:353px" %)Last Name|(% style="width:483px" %) | ||
| 23 | |(% style="width:366px" %)Contact_Mail|(% style="width:353px" %)Email address|(% style="width:483px" %) | ||
| 24 | |(% style="width:366px" %)Contact_Mitarbeiterstatus_Status|(% style="width:353px" %)Employee status|(% style="width:483px" %) | ||
| 25 | |(% style="width:366px" %)Contact_Phone|(% style="width:353px" %)Phone|(% style="width:483px" %) | ||
| 26 | |(% style="width:366px" %)Contact_Phone2|(% style="width:353px" %)Phone 2|(% style="width:483px" %) | ||
| 27 | |(% style="width:366px" %)Contact_Phone3|(% style="width:353px" %)Phone 3|(% style="width:483px" %) | ||
| 28 | |(% style="width:366px" %)Contact_Phone4|(% style="width:353px" %)Phone 4|(% style="width:483px" %) | ||
| 29 | |(% style="width:366px" %)Contact_Titles|(% style="width:353px" %)Title|(% style="width:483px" %) | ||
| 30 | |(% style="width:366px" %)Contact_CustomFieldN|(% style="width:353px" %)Custom Field N|(% style="width:483px" %)N custom contact fields can be configured here. N stands for the unique numbering. | ||
| 31 | |(% style="width:366px" %) | ||
| 32 | |||
| 33 | = Ticket field = | ||
| 34 | |||
| 35 | (% style="width:1401px" %) | ||
| 36 | |(% style="width:364px" %)**Variable name**|(% style="width:353px" %)**Corresponding field**|(% style="width:485px" %)**Content** | ||
| 37 | |(% style="width:364px" %)Ticket_Assignee|(% style="width:353px" %)Assignee|(% style="width:485px" %) | ||
| 38 | |(% style="width:364px" %)Ticket_Assignee_FamilyName|(% style="width:353px" %)Family name assignee|(% style="width:485px" %) | ||
| 39 | |(% style="width:364px" %)Ticket_Assignee_IsGroup|(% style="width:353px" %)Assignee is group|(% style="width:485px" %)((( | ||
| 40 | Possibe value: | ||
| 41 | |||
| 42 | * Yes | ||
| 43 | * No | ||
| 44 | ))) | ||
| 45 | |(% style="width:364px" %)Ticket_Assignee_Name|(% style="width:353px" %)Name of editor|(% style="width:485px" %) | ||
| 46 | |(% style="width:364px" %)Ticket_Caption|(% style="width:353px" %)Title|(% style="width:485px" %)If the ticket is created by email, the title of the ticket corresponds to the subject line of the email. | ||
| 47 | |(% style="width:364px" %)Ticket_Category|(% style="width:353px" %)Category|(% style="width:485px" %) | ||
| 48 | |(% style="width:364px" %)Ticket_CategoryPath|(% style="width:353px" %)Category path|(% style="width:485px" %)Removed paths to the category of the tickets | ||
| 49 | |(% style="width:364px" %)Ticket_CreationDate|(% style="width:353px" %)Creation date|(% style="width:485px" %) | ||
| 50 | |(% style="width:364px" %)Ticket_Creator|(% style="width:353px" %)Creator|(% style="width:485px" %) | ||
| 51 | |(% style="width:364px" %)Ticket_CreatorType|(% style="width:353px" %)Creator type|(% style="width:485px" %)((( | ||
| 52 | Possible values: | ||
| 53 | |||
| 54 | * 0 (Email) | ||
| 55 | * 1 (ACMP user) | ||
| 56 | * 2 (Self Service) | ||
| 57 | ))) | ||
| 58 | |(% style="width:364px" %)Ticket_Description|(% style="width:353px" %)Description|(% style="width:485px" %) | ||
| 59 | |(% style="width:364px" %)Ticket_Impact|(% style="width:353px" %)Business Impact|(% style="width:485px" %)((( | ||
| 60 | Possible values: | ||
| 61 | |||
| 62 | * Company | ||
| 63 | * Department | ||
| 64 | * Single Client | ||
| 65 | * Single Server | ||
| 66 | * Site | ||
| 67 | ))) | ||
| 68 | |(% style="width:364px" %)Ticket_Keywords|(% style="width:353px" %)Keywords|(% style="width:485px" %) | ||
| 69 | |(% style="width:364px" %)Ticket_LastModified|(% style="width:353px" %)Last modified|(% style="width:485px" %) | ||
| 70 | |(% style="width:364px" %)Ticket_Priority|(% style="width:353px" %)Priority|(% style="width:485px" %)((( | ||
| 71 | Possible values: | ||
| 72 | |||
| 73 | * Trivial | ||
| 74 | * Normal | ||
| 75 | * Important | ||
| 76 | * Critical | ||
| 77 | ))) | ||
| 78 | |(% style="width:364px" %)Ticket_Resolution|(% style="width:353px" %)Resolution|(% style="width:485px" %)((( | ||
| 79 | Possible values: | ||
| 80 | |||
| 81 | * No solution | ||
| 82 | * Not comprehensible | ||
| 83 | * Incomplete | ||
| 84 | * Duplicate | ||
| 85 | * Not solved | ||
| 86 | * Solved | ||
| 87 | ))) | ||
| 88 | |(% style="width:364px" %)Ticket_Resolution_Quantifier|(% style="width:353px" %)Solution weighting|(% style="width:485px" %) | ||
| 89 | |(% style="width:364px" %)Ticket_State|(% style="width:353px" %)Status|(% style="width:485px" %)((( | ||
| 90 | Possible values: | ||
| 91 | |||
| 92 | * Created | ||
| 93 | * Viewed | ||
| 94 | * In progress | ||
| 95 | * Waiting | ||
| 96 | * Closed | ||
| 97 | ))) | ||
| 98 | |(% style="width:364px" %)TicketGUID|(% style="width:353px" %)Ticket-GUID|(% style="width:485px" %)The unique ticket GUID is generated automatically and identifies the ticket in the database. The ticket GUID cannot be changed and is intended for use with the Web Interface. | ||
| 99 | |(% style="width:364px" %)TicketGuidUrl|(% style="width:353px" %)Ticket-GUID-URL|(% style="width:485px" %)This is where the ticket GUID is customised for use in hyperlinks. In connection with the web server URL, the ticket can be accessed directly from the Web Interface here. | ||
| 100 | |(% style="width:364px" %)TicketID|(% style="width:353px" %)Ticket-ID|(% style="width:485px" %)The unique ticket ID is generated automatically and identifies the ticket in the ACMP Console. The ticket ID cannot be changed. | ||
| 101 | |(% style="width:364px" %)Ticket_CustomFieldN|(% style="width:353px" %)User defined ticket field N|(% style="width:485px" %)N user-defined ticket fields can be configured here. N stands for the unique numbering. | ||
| 102 | |||
| 103 | = Comment fields = | ||
| 104 | |||
| 105 | (% style="width:1251px" %) | ||
| 106 | |(% style="width:360px" %)**Variable name**|(% style="width:356px" %)**Corresponding field**|(% style="width:489px" %)**Content** | ||
| 107 | |(% style="width:360px" %)Comment_Text|(% style="width:356px" %)Comment|(% style="width:489px" %) | ||
| 108 | |(% style="width:360px" %)Comment_Creator|(% style="width:356px" %)Username|(% style="width:489px" %) | ||
| 109 | |(% style="width:360px" %)Comment_Creator_Name|(% style="width:356px" %)First name of the creator|(% style="width:489px" %) | ||
| 110 | |(% style="width:360px" %)Comment_Creator_FamilyName|(% style="width:356px" %)Last name of the creator |