​Folder management in ACMP is a key feature for structuring and clearly organising the content of each solution. A folder is not a standalone file in itself, but contains, for example, created Client Commands, Job Collections, Queries or details from the master data (documents, contracts). Folders are part of many sections and, where available, can be edited under the section of the same name in the ribbon bar. The editing options consist of the following three actions:  Add, Edit and Delete.

Add folder

Regardless of the area in which you wish to create the items, the first step is to add a folder. In this example, we will create a new folder for Queries in the “Helpdesk” category. To do this, click  Add in the ribbon bar of the open ACMP Console (Client Management > Query Management). You will now be guided through a three-page wizard to create a folder.

Under General, you must provide some basic information for the folder, including the output directory where the folder is to be placed, as well as a name. You can use the button   to customize the output directory if you are not satisfied with the default selection. Please note that an output directory is not always required and that you can, for example, create the folder directly at the root level. Then click Next >.

Under Folder icon, you can now assign a suitable icon to your folder. Use one of the icons provided or upload your own.

Click Next > again to continue.

On the final page of the wizard, you can set the folder’s security: which groups and users are allowed to view the folder. For more information on how to assign permissions, see the section Access Listen (ACLs).

Exit your work and click Done. The newly created folder will appear on the target level.

Edit or delete folders

Once created, folders can be edited, moved or deleted entirely. To make changes to an existing folder, choose it and click Edit. A window will open where you can correct or customize the details. The tabs are in the same order as in the Add folder section (General, Folder icon and Security).

To remove a folder, click  Delete in the ribbon bar and confirm the security prompt.

Import a folder

One notable feature is the  Import folder function, which has specific availability in the following areas:

• Query Management (Client Management > Query Management)
• Reports (Client Management > Reports)
• Client Commands (Desktop Automation > Client Commands > Adding)
• Ticket Management (Helpdesk > Ticket Management)

This allows existing folder structures – which, for example, were created on another ACMP system or backed up – to be imported (again).

When you select this action, a dialogue box will open allowing you to select a folder; you must choose the folder on your computer that you wish to import. Please note that, in nested structures (e.g. large environments with many Queries), the folder is always loaded at the level that was selected.

If you want to import a folder as a subdirectory, first select the folder into which the new folder is to be imported. If this folder has been exported previously, it will contain the configuration file “.fex4”, which stores the individual settings for the exported folder. You can also access the folder import function via the context menu.

Special features in each section

• Query Management/Helpdesk/Reports: When importing a folder, you will be asked whether you wish to export the security settings for the selected items. You can choose whether the settings should apply to both the query and the folder, or whether no security settings should be included.
• Client Commands: When importing a folder within Client Commands, you will be asked whether you wish to retain the original IDs of the Client Commands.