Changes for page Web Interfaces

Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

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9	9	The following distinguishing criteria are central to this:
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11	11	|Helpdesk Web Interface|After login, this allows you to open all queries that are accessible via the ticket management administration (see the chapter on [[Administration>>doc:ACMP.69.ACMP-Solutions.Helpdesk.Ticket Management.Tickets verwalten.WebHome]]. In addition, you can view and edit tickets, create new ones, and add comments and close them. The knowledge base can also be used.
12		-|Self Service Web Interface|After login, the user is displayed all the tickets they have created themselves in the Self Service Web Interface by default. This list can be changed using a standard query (see [[Standard query>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServiceAbfragen"]]). New tickets can be created and existing ones can be viewed. It is also possible to access the Knowledge Base.
	12	+|Self Service Web Interface|After login, the user is displayed all the tickets they have created themselves in the Self Service Web Interface by default. This list can be changed using a standard query (see [[Standard query>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServicequeries"]]). New tickets can be created and existing ones can be viewed. It is also possible to access the Knowledge Base.
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14	14	= Installation, Configuration and updating of Web Interfaces =
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32	32	=== Self Service permissions ===
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34		-Under [[Self Service permissions>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServiceBerechtigungen"]] (//System// > //Settings //> //Web// //Interface// > //Self Service permissions//), you will find several rights relating to the self-service web interface and its end users. Tick all the permissions you want to allow. Subordinate rights (e.g. ‘"Change ticket category") can only be selected if the level above has been enabled. This allows you to customize the main rights to suit your circumstances and further restrict or extend the rights. Save your settings via the ribbon bar.
	34	+Under [[Self Service permissions>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServicepermissions"]] (//System// > //Settings //> //Web// //Interface// > //Self Service permissions//), you will find several rights relating to the self-service web interface and its end users. Tick all the permissions you want to allow. Subordinate rights (e.g. ‘"Change ticket category") can only be selected if the level above has been enabled. This allows you to customize the main rights to suit your circumstances and further restrict or extend the rights. Save your settings via the ribbon bar.
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36	36	[[Self Service permissions>>image:69_Web Interface_Self Service Berechtigungen_887.png]]
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53	53	{{box}}
54	54	**Special feature of the "Visible in Self Service" option**
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56		-When writing comments in tickets and/or knowledge base articles, as well as when creating knowledge base articles, you will find the ‘Visible in Self Service’ option in the top right-hand corner. This is a checkbox that you must tick manually each time to enable the option and make the comment or article globally visible in the web interface. Please note that the comment or article is only visible to ACMP users and self-service users who have the appropriate right (right: "View ticket web comments").
	56	+When writing comments in tickets and/or knowledge base articles, as well as when creating knowledge base articles, you will find the "Visible in Self Service" option in the top right-hand corner. This is a checkbox that you must tick manually each time to enable the option and make the comment or article globally visible in the web interface. Please note that the comment or article is only visible to ACMP users and self-service users who have the appropriate right (right: "View ticket web comments").
57	57	{{/box}}
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59	59	= Customizing of graphics and text elements =
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122	122	To change the colour, simply copy the relevant section. You do not need to copy the entire root tree in Custom.css.
123	123	{{/aagon.infobox}}
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127	127	== Customizing text colours ==
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129	129	To customize text colours, follow these steps:
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147	147	{{/code}}
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151	151	== Customizing texts ==
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153	153	To change a text in the web interface, you must customize the corresponding .resx file. These can be found in the following paths and subfolders. Each file is available in three language versions (German, English and Czech).
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172	172	{{/aagon.infobox}}
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177	177	= Creating custom fields for the Self Service Web Interface =
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179	179	As a help desk employee or administrator, you can create additional custom fields for the Self Service Web Interface that can or should be filled in by the ticket creator when creating a new ticket. This makes it possible to retrieve individual fields and information that can make your work easier.