Wiki source code of Helpdesk

Last modified by Steffi F on 2025/06/16 07:28
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1 {{aagon.floatingbox/}}
2
3 = Save Ticket =
4
5 Um ein Ticket anzulegen, muss zusätzlich zur ID auch ein Titel angeben werden.
6
7 {{aagon.infobox}}
8 Im Schema ist der Titel nicht als obligatorisch markiert, da dieser sonst beim Editieren eines Tickets immer mit angegeben werden müsste.
9 {{/aagon.infobox}}
10
11 {{apimacro title="SaveTicket Request"}}
12 {{{<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
13 <ACMP>
14 <SaveTicket ActionType="Request" version="1">
15 <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
16 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
17 <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
18 <Title>Title</Title>
19 <HtmlDescription>HtmlDescription</HtmlDescription>
20 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
21 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
22 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
23 <PriorityId>0</PriorityId>
24 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
25 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
26 <Keywords>Keywords</Keywords>
27 <CustomFieldValues>
28 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
29 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
30 <Value>Value</Value>
31 </TCustomFieldValue_V1>
32 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
33 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
34 <Value>Value</Value>
35 </TCustomFieldValue_V1>
36 </CustomFieldValues>
37 </TSaveTicketRequest_V1>
38 </SaveTicket>
39 </ACMP>
40 </ICQL>}}}
41 {{/apimacro}}
42
43 Falls ein mehrzeiliger Text in die Ticketbeschreibung angeben werden soll, kann dies folgendermaßen aussehen:
44
45 |(((
46 {{{<HtmlDescription>
47
48 Hello
49
50 &lt;br /&gt;
51
52 World23
53
54 </HtmlDescription>
55 }}}
56 )))|
57
58 {{apimacro title="SaveTicket Response"}}
59 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
60 <ACMP>
61 <SaveTicket ActionType="Response" version="1">
62 <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
63 <ResultCode>0</ResultCode>
64 <ResultMessage>ResultMessage</ResultMessage>
65 </TSaveTicketResponse_V1>
66 </SaveTicket>
67 </ACMP>
68 </ICQL>}}}
69 {{/apimacro}}
70
71 {{apimacro title="SaveTicket Request V2"}}
72 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
73 <ACMP>
74 <SaveTicket ActionType="Request" version="2">
75 <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
76 <Ticket xsi:type="TTicket_V1">
77 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
78 <IntTicketId>0</IntTicketId>
79 <Requester xsi:type="TContactInfo_V1">
80 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
81 </Requester>
82 <Title>Title</Title>
83 <HtmlDescription>HtmlDescription</HtmlDescription>
84 <Assignee xsi:type="TContactInfo_V1">
85 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
86 </Assignee>
87 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
88 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
89 <PriorityId>0</PriorityId>
90 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
91 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
92 <Keywords>Keywords</Keywords>
93 <CustomFieldValues>
94 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
95 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
96 <Value>Value</Value>
97 </TCustomFieldValue_V1>
98 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
99 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
100 <Value>Value</Value>
101 </TCustomFieldValue_V1>
102 </CustomFieldValues>
103 </Ticket>
104 </TSaveTicketRequest_V2>
105 </SaveTicket>
106 </ACMP>
107 </ICQL>}}}
108 {{/apimacro}}
109
110 {{apimacro title="SaveTicket Response V2"}}
111 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
112 <ACMP>
113 <SaveTicket ActionType="Response" version="2">
114 <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
115 <ResultCode>0</ResultCode>
116 <ResultMessage>ResultMessage</ResultMessage>
117 </TSaveTicketResponse_V2>
118 </SaveTicket>
119 </ACMP>
120 </ICQL>}}}
121 {{/apimacro}}
122
123 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt.
124
125 Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
126
127 {{apimacro title="SaveTicket Response V3"}}
128 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
129 <ACMP>
130 <SaveTicket ActionType="Response" version="3">
131 <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
132 <ResultCode>0</ResultCode>
133 <ResultMessage>ResultMessage</ResultMessage>
134 </TSaveTicketResponse_V3>
135 </SaveTicket>
136 </ACMP>
137 </ICQL>}}}
138 {{/apimacro}}
139
140 {{apimacro title="SaveTicket Request V4"}}
141 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
142 <ACMP>
143 <SaveTicket ActionType="Request" version="4">
144 <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
145 <Ticket xsi:type="TTicket_V4">
146 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
147 <Requester xsi:type="TContactInfo_V1">
148 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
149 </Requester>
150 <Title>Title</Title>
151 <HtmlDescription>HtmlDescription</HtmlDescription>
152 <Assignee xsi:type="TAssigneeInfo_V1">
153 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
154 <AssigneeIsGroup>false</AssigneeIsGroup>
155 </Assignee>
156 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
157 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
158 <PriorityId>0</PriorityId>
159 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
160 <ResolutionId>ResolutionId</ResolutionId>
161 <Keywords>Keywords</Keywords>
162 <CustomFieldValues>
163 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
164 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
165 <Value>Value</Value>
166 </TCustomFieldValue_V1>
167 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
168 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
169 <Value>Value</Value>
170 </TCustomFieldValue_V1>
171 </CustomFieldValues>
172 <Escalation xsi:type="TTicketEscalation_V1">
173 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
174 </Escalation>
175 <ScheduledForResubmission>false</ScheduledForResubmission>
176 <Resubmission xsi:type="TTicketResubmission_V1">
177 <Subject>Subject</Subject>
178 <Content>Content</Content>
179 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
180 <Due>Pending</Due>
181 </Resubmission>
182 <PlainDescription>PlainDescription</PlainDescription>
183 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
184 </Ticket>
185 </TSaveTicketRequest_V4>
186 </SaveTicket>
187 </ACMP>
188 </ICQL>}}}
189 {{/apimacro}}
190
191 Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt.
192
193 Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
194
195 Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
196
197 {{apimacro title="SaveTicket Response V4"}}
198 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
199 <ACMP>
200 <SaveTicket ActionType="Response" version="4">
201 <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
202 <ResultCode>0</ResultCode>
203 <ResultMessage>ResultMessage</ResultMessage>
204 </TSaveTicketResponse_V4>
205 </SaveTicket>
206 </ACMP>
207 </ICQL>}}}
208 {{/apimacro}}
209
210 = CloseTicket =
211
212 Pflichtfelder:
213
214 **TicketId, Assignee**
215
216
217 Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
218
219 **ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
220
221 **Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten, bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
222
223 **WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten, bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. Das StartDate muss kleiner sein als EndDate.
224
225 {{apimacro title="CloseTicket Request"}}
226 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
227 <ACMP>
228 <CloseTicket ActionType="Request" version="1">
229 <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
230 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
231 <Comment xsi:type="TTicketComment_V3">
232 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
233 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
234 <IsPlainText>false</IsPlainText>
235 <CommentText>CommentText</CommentText>
236 <IsPublic>false</IsPublic>
237 <PublicRecipient>PublicRecipient</PublicRecipient>
238 <PublicCC>PublicCC</PublicCC>
239 <PublicBCC>PublicBCC</PublicBCC>
240 <IsVisibleForWeb>true</IsVisibleForWeb>
241 </Comment>
242 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
243 <Assignee xsi:type="TAssigneeInfo_V1">
244 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
245 <Name>Name</Name>
246 <AssigneeIsGroup>false</AssigneeIsGroup>
247 <Roles/>
248 </Assignee>
249 <ResolutionId>ResolutionId</ResolutionId>
250 <CloseLinkedTicketIds>
251 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
252 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
253 </CloseLinkedTicketIds>
254 <WorkingTime xsi:type="TTicketWorkingTime_V1">
255 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
256 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
257 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
258 <Description>Description</Description>
259 <Executor xsi:type="TContactInfo_V1">
260 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
261 </Executor>
262 </WorkingTime>
263 </TCloseTicketRequest_V1>
264 </CloseTicket>
265 </ACMP>
266 </ICQL>}}}
267 {{/apimacro}}
268
269 {{apimacro title="CloseTicket Response"}}
270 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
271 <ACMP>
272 <CloseTicket ActionType="Response" version="1">
273 <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
274 <ResultCode>0</ResultCode>
275 <ResultMessage>ResultMessage</ResultMessage>
276 </TCloseTicketResponse_V1>
277 </CloseTicket>
278 </ACMP>
279 </ICQL>}}}
280 {{/apimacro}}
281
282 = ReopenTicket =
283
284 {{apimacro title="ReopenTicket Request"}}
285 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
286 <ACMP>
287 <ReopenTicket ActionType="Request" version="1">
288 <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
289 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
290 </TReopenTicketRequest_V1>
291 </ReopenTicket>
292 </ACMP>
293 </ICQL>}}}
294 {{/apimacro}}
295
296 {{apimacro title="ReopenTicket Response"}}
297 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
298 <ACMP>
299 <ReopenTicket ActionType="Response" version="1">
300 <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
301 <ResultCode>0</ResultCode>
302 <ResultMessage>ResultMessage</ResultMessage>
303 </TReopenTicketResponse_V1>
304 </ReopenTicket>
305 </ACMP>
306 </ICQL>}}}
307 {{/apimacro}}
308
309 = MergeTickets =
310
311 {{apimacro title="MergeTickets Request"}}
312 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
313 <ACMP>
314 <MergeTickets ActionType="Request" version="1">
315 <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
316 <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
317 <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
318 </TMergeTicketsRequest_V1>
319 </MergeTickets>
320 </ACMP>
321 </ICQL>}}}
322 {{/apimacro}}
323
324 {{apimacro title="MergeTickets Response"}}
325 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
326 <ACMP>
327 <MergeTickets ActionType="Response" version="1">
328 <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
329 <ResultCode>0</ResultCode>
330 <ResultMessage>ResultMessage</ResultMessage>
331 </TMergeTicketsResponse_V1>
332 </MergeTickets>
333 </ACMP>
334 </ICQL>}}}
335 {{/apimacro}}
336
337 = GetTicket =
338
339 {{apimacro title="GetTicket Request"}}
340 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
341 <ACMP>
342 <GetTicket ActionType="Request" version="1">
343 <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
344 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
345 </TGetTicketRequest_V1>
346 </GetTicket>
347 </ACMP>
348 </ICQL>}}}
349 {{/apimacro}}
350
351 {{apimacro title="GetTicket Response"}}
352 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
353 <ACMP>
354 <GetTicket ActionType="Response" version="1">
355 <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
356 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
357 <IntTicketId>0</IntTicketId>
358 <Requester/>
359 <Title>Title</Title>
360 <HtmlDescription>HtmlDescription</HtmlDescription>
361 <Assignee/>
362 <Creator/>
363 <CreatorType>tcACMPUser</CreatorType>
364 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
365 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
366 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
367 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
368 <PriorityId>0</PriorityId>
369 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
370 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
371 <Keywords>Keywords</Keywords>
372 <CustomFieldValues>
373 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
374 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
375 <Value>Value</Value>
376 </TCustomFieldValue_V1>
377 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
378 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
379 <Value>Value</Value>
380 </TCustomFieldValue_V1>
381 </CustomFieldValues>
382 <ResultCode>0</ResultCode>
383 <ResultMessage>ResultMessage</ResultMessage>
384 </TGetTicketResponse_V1>
385 </GetTicket>
386 </ACMP>
387 </ICQL>}}}
388 {{/apimacro}}
389
390 {{apimacro title="GetTicket Request V2"}}
391 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
392 <ACMP>
393 <GetTicket ActionType="Request" version="2">
394 <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
395 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
396 </TGetTicketRequest_V2>
397 </GetTicket>
398 </ACMP>
399 </ICQL>}}}
400 {{/apimacro}}
401
402 {{apimacro title="GetTicket Response V2"}}
403 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
404 <ACMP>
405 <GetTicket ActionType="Response" version="2">
406 <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
407 <Ticket xsi:type="TTicket_V1">
408 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
409 <IntTicketId>0</IntTicketId>
410 <Requester xsi:type="TContactInfo_V1">
411 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
412 <Name>Name</Name>
413 <FamilyName>FamilyName</FamilyName>
414 <FullName>FullName</FullName>
415 <Email>Email</Email>
416 <HasPhoneNumber>false</HasPhoneNumber>
417 <HasDeleteFlag>false</HasDeleteFlag>
418 <IsUser>false</IsUser>
419 </Requester>
420 <Title>Title</Title>
421 <HtmlDescription>HtmlDescription</HtmlDescription>
422 <Assignee xsi:type="TContactInfo_V1">
423 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
424 <Name>Name</Name>
425 <FamilyName>FamilyName</FamilyName>
426 <FullName>FullName</FullName>
427 <Email>Email</Email>
428 <HasPhoneNumber>false</HasPhoneNumber>
429 <HasDeleteFlag>false</HasDeleteFlag>
430 <IsUser>false</IsUser>
431 </Assignee>
432 <Creator xsi:type="TContactInfo_V1">
433 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
434 <Name>Name</Name>
435 <FamilyName>FamilyName</FamilyName>
436 <FullName>FullName</FullName>
437 <Email>Email</Email>
438 <HasPhoneNumber>false</HasPhoneNumber>
439 <HasDeleteFlag>false</HasDeleteFlag>
440 <IsUser>false</IsUser>
441 </Creator>
442 <CreatorType>tcACMPUser</CreatorType>
443 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
444 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
445 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
446 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
447 <PriorityId>0</PriorityId>
448 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
449 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
450 <Keywords>Keywords</Keywords>
451 <CustomFieldValues>
452 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
453 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
454 <Value>Value</Value>
455 </TCustomFieldValue_V1>
456 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
457 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
458 <Value>Value</Value>
459 </TCustomFieldValue_V1>
460 </CustomFieldValues>
461 <Escalation xsi:type="TTicketEscalation_V1">
462 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
463 <Name>Name</Name>
464 <Level>0</Level>
465 </Escalation>
466 <ScheduledForResubmission>false</ScheduledForResubmission>
467 <Resubmission xsi:type="TTicketResubmission_V1">
468 <Subject>Subject</Subject>
469 <Content>Content</Content>
470 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
471 <Due>Pending</Due>
472 </Resubmission>
473 </Ticket>
474 <ResultCode>0</ResultCode>
475 <ResultMessage>ResultMessage</ResultMessage>
476 </TGetTicketResponse_V2>
477 </GetTicket>
478 </ACMP>
479 </ICQL>}}}
480 {{/apimacro}}
481
482 {{apimacro title="GetTicket Request V3"}}
483 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
484 <ACMP>
485 <GetTicket ActionType="Request" version="3">
486 <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
487 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
488 </TGetTicketRequest_V3>
489 </GetTicket>
490 </ACMP>
491 </ICQL>}}}
492 {{/apimacro}}
493
494 {{apimacro title="GetTicket Response V3"}}
495 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
496 <ACMP>
497 <GetTicket ActionType="Response" version="3">
498 <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
499 <Ticket xsi:type="TTicket_V2">
500 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
501 <IntTicketId>0</IntTicketId>
502 <Requester xsi:type="TContactInfo_V1">
503 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
504 <Name>Name</Name>
505 <FamilyName>FamilyName</FamilyName>
506 <FullName>FullName</FullName>
507 <Email>Email</Email>
508 <HasPhoneNumber>false</HasPhoneNumber>
509 <HasDeleteFlag>false</HasDeleteFlag>
510 <IsUser>false</IsUser>
511 </Requester>
512 <Title>Title</Title>
513 <HtmlDescription>HtmlDescription</HtmlDescription>
514 <Assignee xsi:type="TAssigneeInfo_V1">
515 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
516 <Name>Name</Name>
517 <AssigneeIsGroup>false</AssigneeIsGroup>
518 <Roles/>
519 </Assignee>
520 <Creator xsi:type="TContactInfo_V1">
521 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
522 <Name>Name</Name>
523 <FamilyName>FamilyName</FamilyName>
524 <FullName>FullName</FullName>
525 <Email>Email</Email>
526 <HasPhoneNumber>false</HasPhoneNumber>
527 <HasDeleteFlag>false</HasDeleteFlag>
528 <IsUser>false</IsUser>
529 </Creator>
530 <CreatorType>tcACMPUser</CreatorType>
531 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
532 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
533 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
534 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
535 <PriorityId>0</PriorityId>
536 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
537 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
538 <Keywords>Keywords</Keywords>
539 <CustomFieldValues>
540 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
541 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
542 <Value>Value</Value>
543 </TCustomFieldValue_V1>
544 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
545 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
546 <Value>Value</Value>
547 </TCustomFieldValue_V1>
548 </CustomFieldValues>
549 <Escalation xsi:type="TTicketEscalation_V1">
550 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
551 <Name>Name</Name>
552 <Level>0</Level>
553 </Escalation>
554 <ScheduledForResubmission>false</ScheduledForResubmission>
555 <Resubmission xsi:type="TTicketResubmission_V1">
556 <Subject>Subject</Subject>
557 <Content>Content</Content>
558 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
559 <Due>Pending</Due>
560 </Resubmission>
561 <PlainDescription>PlainDescription</PlainDescription>
562 </Ticket>
563 <ResultCode>0</ResultCode>
564 <ResultMessage>ResultMessage</ResultMessage>
565 </TGetTicketResponse_V3>
566 </GetTicket>
567 </ACMP>
568 </ICQL>}}}
569 {{/apimacro}}
570
571 {{apimacro title="GetTicket Request V4"}}
572 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
573 <ACMP>
574 <GetTicket ActionType="Request" version="4">
575 <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
576 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
577 </TGetTicketRequest_V4>
578 </GetTicket>
579 </ACMP>
580 </ICQL>}}}
581 {{/apimacro}}
582
583 {{apimacro title="GetTicket Response V4"}}
584 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
585 <ACMP>
586 <GetTicket ActionType="Response" version="4">
587 <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
588 <Ticket xsi:type="TTicket_V3">
589 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
590 <IntTicketId>0</IntTicketId>
591 <Requester xsi:type="TContactInfo_V1">
592 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
593 <Name>Name</Name>
594 <FamilyName>FamilyName</FamilyName>
595 <FullName>FullName</FullName>
596 <Email>Email</Email>
597 <HasPhoneNumber>false</HasPhoneNumber>
598 <HasDeleteFlag>false</HasDeleteFlag>
599 <IsUser>false</IsUser>
600 </Requester>
601 <Title>Title</Title>
602 <HtmlDescription>HtmlDescription</HtmlDescription>
603 <Assignee xsi:type="TAssigneeInfo_V1">
604 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
605 <Name>Name</Name>
606 <AssigneeIsGroup>false</AssigneeIsGroup>
607 <Roles/>
608 </Assignee>
609 <Creator xsi:type="TContactInfo_V1">
610 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
611 <Name>Name</Name>
612 <FamilyName>FamilyName</FamilyName>
613 <FullName>FullName</FullName>
614 <Email>Email</Email>
615 <HasPhoneNumber>false</HasPhoneNumber>
616 <HasDeleteFlag>false</HasDeleteFlag>
617 <IsUser>false</IsUser>
618 </Creator>
619 <CreatorType>tcACMPUser</CreatorType>
620 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
621 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
622 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
623 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
624 <PriorityId>0</PriorityId>
625 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
626 <ResolutionId>ResolutionId</ResolutionId>
627 <Keywords>Keywords</Keywords>
628 <CustomFieldValues>
629 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
630 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
631 <Value>Value</Value>
632 </TCustomFieldValue_V1>
633 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
634 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
635 <Value>Value</Value>
636 </TCustomFieldValue_V1>
637 </CustomFieldValues>
638 <Escalation xsi:type="TTicketEscalation_V1">
639 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
640 <Name>Name</Name>
641 <Level>0</Level>
642 </Escalation>
643 <ScheduledForResubmission>false</ScheduledForResubmission>
644 <Resubmission xsi:type="TTicketResubmission_V1">
645 <Subject>Subject</Subject>
646 <Content>Content</Content>
647 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
648 <Due>Pending</Due>
649 </Resubmission>
650 <PlainDescription>PlainDescription</PlainDescription>
651 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
652 </Ticket>
653 <ResultCode>0</ResultCode>
654 <ResultMessage>ResultMessage</ResultMessage>
655 </TGetTicketResponse_V4>
656 </GetTicket>
657 </ACMP>
658 </ICQL>}}}
659 {{/apimacro}}
660
661 Bei einem leeren Assignee wird das Feld UserType immer noch befüllt sein und den Wert "AcmpUser" haben.
662
663 Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können, z.B. Set oder String.
664
665 Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall der Standardwert eines Booleans "false" beinhaltet.
666
667 {{apimacro title="GetTicket Request V5"}}
668 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
669 <ACMP>
670 <GetTicket ActionType="Request" version="5">
671 <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
672 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
673 </TGetTicketRequest_V5>
674 </GetTicket>
675 </ACMP>
676 </ICQL>}}}
677 {{/apimacro}}
678
679 {{apimacro title="GetTicket Response V5"}}
680 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
681 <ACMP>
682 <GetTicket ActionType="Response" version="5">
683 <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
684 <Ticket xsi:type="TTicket_V4">
685 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
686 <IntTicketId>0</IntTicketId>
687 <Requester xsi:type="TContactInfo_V1">
688 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
689 <Name>Name</Name>
690 <FamilyName>FamilyName</FamilyName>
691 <FullName>FullName</FullName>
692 <Email>Email</Email>
693 <HasPhoneNumber>true</HasPhoneNumber>
694 <HasDeleteFlag>false</HasDeleteFlag>
695 <IsUser>false</IsUser>
696 </Requester>
697 <Title>Title</Title>
698 <HtmlDescription>HtmlDescription</HtmlDescription>
699 <Assignee xsi:type="TAssigneeInfo_V1">
700 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
701 <Name>Name</Name>
702 <AssigneeIsGroup>false</AssigneeIsGroup>
703 <Roles/>
704 </Assignee>
705 <Creator xsi:type="TContactInfo_V1">
706 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
707 <Name>Name</Name>
708 <FamilyName>FamilyName</FamilyName>
709 <FullName>FullName</FullName>
710 <Email>Email</Email>
711 <HasPhoneNumber>true</HasPhoneNumber>
712 <HasDeleteFlag>false</HasDeleteFlag>
713 <IsUser>false</IsUser>
714 </Creator>
715 <CreatorType>tcACMPUser</CreatorType>
716 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
717 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
718 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
719 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
720 <PriorityId>0</PriorityId>
721 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
722 <ResolutionId>ResolutionId</ResolutionId>
723 <Keywords>Keywords</Keywords>
724 <CustomFieldValues>
725 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
726 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
727 <Value>Value</Value>
728 </TCustomFieldValue_V1>
729 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
730 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
731 <Value>Value</Value>
732 </TCustomFieldValue_V1>
733 </CustomFieldValues>
734 <Escalation xsi:type="TTicketEscalation_V1">
735 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
736 <Name>Name</Name>
737 <Level>0</Level>
738 </Escalation>
739 <ScheduledForResubmission>false</ScheduledForResubmission>
740 <Resubmission xsi:type="TTicketResubmission_V1">
741 <Subject>Subject</Subject>
742 <Content>Content</Content>
743 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
744 <Due>Pending</Due>
745 </Resubmission>
746 <PlainDescription>PlainDescription</PlainDescription>
747 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
748 <TotalTicketCosts>0</TotalTicketCosts>
749 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
750 </Ticket>
751 <ResultCode>0</ResultCode>
752 <ResultMessage>ResultMessage</ResultMessage>
753 </TGetTicketResponse_V5>
754 </GetTicket>
755 </ACMP>
756 </ICQL>}}}
757 {{/apimacro}}
758
759 = GetTicketFromTemplate =
760
761 Manche Felder im Response werden niemals gesetzt sein, weil sie über das Template nicht gesetzt werden können.
762
763 Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
764
765 {{apimacro title="GetTicketFromTemplate Request"}}
766 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
767 <ACMP>
768 <GetTicketFromTemplate ActionType="Request" version="1">
769 <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
770 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
771 </TGetTicketFromTemplateRequest_V1>
772 </GetTicketFromTemplate>
773 </ACMP>
774 </ICQL>}}}
775 {{/apimacro}}
776
777 {{apimacro title="GetTicketFromTemplate Response"}}
778 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
779 <ACMP>
780 <GetTicketFromTemplate ActionType="Response" version="1">
781 <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
782 <Ticket xsi:type="TTicket_V4">
783 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
784 <IntTicketId>0</IntTicketId>
785 <Requester xsi:type="TContactInfo_V1">
786 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
787 <Name>Name</Name>
788 <FamilyName>FamilyName</FamilyName>
789 <FullName>FullName</FullName>
790 <Email>Email</Email>
791 <HasPhoneNumber>true</HasPhoneNumber>
792 <HasDeleteFlag>false</HasDeleteFlag>
793 <IsUser>false</IsUser>
794 </Requester>
795 <Title>Title</Title>
796 <HtmlDescription>HtmlDescription</HtmlDescription>
797 <Assignee xsi:type="TAssigneeInfo_V1">
798 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
799 <Name>Name</Name>
800 <AssigneeIsGroup>false</AssigneeIsGroup>
801 <Roles/>
802 </Assignee>
803 <Creator xsi:type="TContactInfo_V1">
804 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
805 <Name>Name</Name>
806 <FamilyName>FamilyName</FamilyName>
807 <FullName>FullName</FullName>
808 <Email>Email</Email>
809 <HasPhoneNumber>true</HasPhoneNumber>
810 <HasDeleteFlag>false</HasDeleteFlag>
811 <IsUser>false</IsUser>
812 </Creator>
813 <CreatorType>tcACMPUser</CreatorType>
814 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
815 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
816 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
817 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
818 <PriorityId>0</PriorityId>
819 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
820 <ResolutionId>ResolutionId</ResolutionId>
821 <Keywords>Keywords</Keywords>
822 <CustomFieldValues>
823 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
824 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
825 <Value>Value</Value>
826 </TCustomFieldValue_V1>
827 <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
828 <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
829 <Value>Value</Value>
830 </TCustomFieldValue_V1>
831 </CustomFieldValues>
832 <Escalation xsi:type="TTicketEscalation_V1">
833 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
834 <Name>Name</Name>
835 <Level>0</Level>
836 </Escalation>
837 <ScheduledForResubmission>false</ScheduledForResubmission>
838 <Resubmission xsi:type="TTicketResubmission_V1">
839 <Subject>Subject</Subject>
840 <Content>Content</Content>
841 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
842 <Due>Pending</Due>
843 </Resubmission>
844 <PlainDescription>PlainDescription</PlainDescription>
845 <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
846 <TotalTicketCosts>0</TotalTicketCosts>
847 <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
848 </Ticket>
849 <ResultCode>0</ResultCode>
850 <ResultMessage>ResultMessage</ResultMessage>
851 </TGetTicketFromTemplateResponse_V1>
852 </GetTicketFromTemplate>
853 </ACMP>
854 </ICQL>}}}
855 {{/apimacro}}
856
857 = GetTicketAttachments =
858
859 {{apimacro title="GetTicketAttachments Request"}}
860 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
861 <ACMP>
862 <GetTicketAttachments ActionType="Request" version="1">
863 <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
864 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
865 </TGetTicketAttachmentsRequest_V1>
866 </GetTicketAttachments>
867 </ACMP>
868 </ICQL>}}}
869 {{/apimacro}}
870
871 {{apimacro title="GetTicketAttachments Response"}}
872 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
873 <ACMP>
874 <GetTicketAttachments ActionType="Response" version="1">
875 <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
876 <AttachmentList>
877 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
878 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
879 <Name>Name</Name>
880 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
881 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
882 <ContentId>ContentId</ContentId>
883 <ItemKind>aiHDQuery</ItemKind>
884 <FileName>FileName</FileName>
885 <FileSize>0</FileSize>
886 <Description>Description</Description>
887 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
888 <IsVisibleForWeb>false</IsVisibleForWeb>
889 </TTicketAttachment_V1>
890 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
891 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
892 <Name>Name</Name>
893 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
894 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
895 <ContentId>ContentId</ContentId>
896 <ItemKind>aiHDQuery</ItemKind>
897 <FileName>FileName</FileName>
898 <FileSize>0</FileSize>
899 <Description>Description</Description>
900 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
901 <IsVisibleForWeb>false</IsVisibleForWeb>
902 </TTicketAttachment_V1>
903 </AttachmentList>
904 <ResultCode>0</ResultCode>
905 <ResultMessage>ResultMessage</ResultMessage>
906 </TGetTicketAttachmentsResponse_V1>
907 </GetTicketAttachments>
908 </ACMP>
909 </ICQL>}}}
910 {{/apimacro}}
911
912 = GetTicketAttachment =
913
914 {{apimacro title="GetTicketAttachment Request"}}
915 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
916 <ACMP>
917 <GetTicketAttachment ActionType="Request" version="1">
918 <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
919 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
920 <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
921 </TGetTicketAttachmentRequest_V1>
922 </GetTicketAttachment>
923 </ACMP>
924 </ICQL>}}}
925 {{/apimacro}}
926
927 {{apimacro title="GetTicketAttachment Response"}}
928 {{{LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
929 <ACMP>
930 <GetTicketAttachment ActionType="Response" version="1">
931 <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
932 <TicketAttachment xsi:type="TTicketAttachment_V1">
933 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
934 <Name>Name</Name>
935 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
936 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
937 <ContentId>ContentId</ContentId>
938 <ItemKind>aiHDQuery</ItemKind>
939 <FileName>FileName</FileName>
940 <FileSize>0</FileSize>
941 <Description>Description</Description>
942 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
943 <IsVisibleForWeb>true</IsVisibleForWeb>
944 </TicketAttachment>
945 <ResultCode>0</ResultCode>
946 <ResultMessage>ResultMessage</ResultMessage>
947 </TGetTicketAttachmentResponse_V1>
948 </GetTicketAttachment>
949 </ACMP>
950 </ICQL>}}}
951 {{/apimacro}}
952
953 = SaveTicketAttachments =
954
955 Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
956
957 Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
958
959 {{apimacro title="SaveTicketAttachments Request"}}
960 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
961 <ACMP>
962 <SaveTicketAttachments ActionType="Request" version="1">
963 <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
964 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
965 <Attachments>
966 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
967 <! Mandatory >
968 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
969 <! Mandatory >
970 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
971 <Name>Name</Name>
972 <ContentId>ContentId</ContentId>
973 <FileName>FileName</FileName>
974 <Description>Description</Description>
975 <IsVisibleForWeb>true</IsVisibleForWeb>
976 </TTicketAttachment_V1>
977 </Attachments>
978 </TSaveTicketAttachmentsRequest_V1>
979 </SaveTicketAttachments>
980 </ACMP>
981 </ICQL>}}}
982 {{/apimacro}}
983
984 {{apimacro title="GetTicketAttachments Response"}}
985 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
986 <ACMP>
987 <SaveTicketAttachments ActionType="Response" version="1">
988 <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
989 <ResultCode>0</ResultCode>
990 <ResultMessage>ResultMessage</ResultMessage>
991 </TSaveTicketAttachmentsResponse_V1>
992 </SaveTicketAttachments>
993 </ACMP>
994 </ICQL>}}}
995 {{/apimacro}}
996
997 = GetTicketComments =
998
999 {{apimacro title="GetTicketComments Request"}}
1000 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
1001 <ACMP>
1002 <GetTicketComments ActionType="Request" version="1">
1003 <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1004 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1005 </TGetTicketCommentsRequest_V1>
1006 </GetTicketComments>
1007 </ACMP>
1008 </ICQL>}}}
1009 {{/apimacro}}
1010
1011 {{apimacro title="GetTicketComments Response"}}
1012 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1013 <ACMP>
1014 <GetTicketComments ActionType="Response" version="1">
1015 <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1016 <Comments>
1017 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1018 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1019 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1020 <Creator/>
1021 <HtmlComment>HtmlComment</HtmlComment>
1022 <PlainComment>PlainComment</PlainComment>
1023 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1024 <IsExternal>false</IsExternal>
1025 <ExternalMail>ExternalMail</ExternalMail>
1026 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1027 <ExternalCC>ExternalCC</ExternalCC>
1028 <IsPublic>false</IsPublic>
1029 <PublicRecipient>PublicRecipient</PublicRecipient>
1030 <PublicCC>PublicCC</PublicCC>
1031 <PublicBCC>PublicBCC</PublicBCC>
1032 <SignatureHtml>SignatureHtml</SignatureHtml>
1033 <IsVisibleForWeb>false</IsVisibleForWeb>
1034 </TTicketComment_V1>
1035 <TTicketComment_V1 xsi:type="TTicketComment_V1">
1036 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1037 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1038 <Creator/>
1039 <HtmlComment>HtmlComment</HtmlComment>
1040 <PlainComment>PlainComment</PlainComment>
1041 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1042 <IsExternal>false</IsExternal>
1043 <ExternalMail>ExternalMail</ExternalMail>
1044 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1045 <ExternalCC>ExternalCC</ExternalCC>
1046 <IsPublic>false</IsPublic>
1047 <PublicRecipient>PublicRecipient</PublicRecipient>
1048 <PublicCC>PublicCC</PublicCC>
1049 <PublicBCC>PublicBCC</PublicBCC>
1050 <SignatureHtml>SignatureHtml</SignatureHtml>
1051 <IsVisibleForWeb>false</IsVisibleForWeb>
1052 </TTicketComment_V1>
1053 </Comments>
1054 <ResultCode>0</ResultCode>
1055 <ResultMessage>ResultMessage</ResultMessage>
1056 </TGetTicketCommentsResponse_V1>
1057 </GetTicketComments>
1058 </ACMP>
1059 </ICQL>}}}
1060 {{/apimacro}}
1061
1062 = GetTicketComment =
1063
1064 {{apimacro title="GetTicketComment_V1 Request"}}
1065 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1066 <ACMP>
1067 <GetTicketComment ActionType="Request" version="1">
1068 <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1069 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1070 <GetPlainText>false</GetPlainText>
1071 </TGetTicketCommentRequest_V1>
1072 </GetTicketComment>
1073 </ACMP>
1074 </ICQL>}}}
1075 {{/apimacro}}
1076
1077 {{apimacro title="GetTicketComment_V1 Response"}}
1078 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1079 <ACMP>
1080 <GetTicketComment ActionType="Response" version="1">
1081 <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1082 <Comment xsi:type="TTicketComment_V2">
1083 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1084 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1085 <Creator xsi:type="TContactInfo_V1">
1086 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1087 <Name>Name</Name>
1088 <FamilyName>FamilyName</FamilyName>
1089 <FullName>FullName</FullName>
1090 <Email>Email</Email>
1091 <HasPhoneNumber>false</HasPhoneNumber>
1092 <HasDeleteFlag>false</HasDeleteFlag>
1093 <IsUser>false</IsUser>
1094 </Creator>
1095 <IsPlainText>true</IsPlainText>
1096 <CommentText>CommentText</CommentText>
1097 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1098 <IsExternal>true</IsExternal>
1099 <ExternalMail>ExternalMail</ExternalMail>
1100 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1101 <ExternalCC>ExternalCC</ExternalCC>
1102 <IsPublic>true</IsPublic>
1103 <PublicRecipient>PublicRecipient</PublicRecipient>
1104 <PublicCC>PublicCC</PublicCC>
1105 <PublicBCC>PublicBCC</PublicBCC>
1106 <Signature>Signature</Signature>
1107 <IsVisibleForWeb>true</IsVisibleForWeb>
1108 </Comment>
1109 <ResultCode>0</ResultCode>
1110 <ResultMessage>ResultMessage</ResultMessage>
1111 </TGetTicketCommentResponse_V1>
1112 </GetTicketComment>
1113 </ACMP>
1114 </ICQL>}}}
1115 {{/apimacro}}
1116
1117 {{apimacro title="GetTicketComment_V2 Request"}}
1118 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1119 <ACMP>
1120 <GetTicketComment ActionType="Request" version="2">
1121 <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1122 <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1123 <GetPlainText>false</GetPlainText>
1124 </TGetTicketCommentRequest_V2>
1125 </GetTicketComment>
1126 </ACMP>
1127 </ICQL>}}}
1128 {{/apimacro}}
1129
1130 {{apimacro title="GetTicketComment_V2 Response"}}
1131 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1132 <ACMP>
1133 <GetTicketComment ActionType="Response" version="2">
1134 <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1135 <Comment xsi:type="TTicketComment_V3">
1136 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1137 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1138 <Creator xsi:type="TContactInfo_V1">
1139 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1140 <Name>Name</Name>
1141 <FamilyName>FamilyName</FamilyName>
1142 <FullName>FullName</FullName>
1143 <Email>Email</Email>
1144 <HasPhoneNumber>false</HasPhoneNumber>
1145 <HasDeleteFlag>false</HasDeleteFlag>
1146 <IsUser>false</IsUser>
1147 </Creator>
1148 <IsPlainText>false</IsPlainText>
1149 <CommentText>CommentText</CommentText>
1150 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1151 <IsExternal>false</IsExternal>
1152 <ExternalMail>ExternalMail</ExternalMail>
1153 <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1154 <ExternalCC>ExternalCC</ExternalCC>
1155 <IsPublic>false</IsPublic>
1156 <PublicRecipient>PublicRecipient</PublicRecipient>
1157 <PublicCC>PublicCC</PublicCC>
1158 <PublicBCC>PublicBCC</PublicBCC>
1159 <Signature>Signature</Signature>
1160 <IsVisibleForWeb>true</IsVisibleForWeb>
1161 <AttachmentLinks>
1162 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1163 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1164 <Name>Name</Name>
1165 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1166 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1167 <ContentId>ContentId</ContentId>
1168 <ItemKind>aiHDQuery</ItemKind>
1169 <FileName>FileName</FileName>
1170 <FileSize>0</FileSize>
1171 <Description>Description</Description>
1172 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1173 <IsVisibleForWeb>false</IsVisibleForWeb>
1174 </TTicketAttachment_V1>
1175 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1176 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1177 <Name>Name</Name>
1178 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1179 <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1180 <ContentId>ContentId</ContentId>
1181 <ItemKind>aiHDQuery</ItemKind>
1182 <FileName>FileName</FileName>
1183 <FileSize>0</FileSize>
1184 <Description>Description</Description>
1185 <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1186 <IsVisibleForWeb>false</IsVisibleForWeb>
1187 </TTicketAttachment_V1>
1188 </AttachmentLinks>
1189 </Comment>
1190 <ResultCode>0</ResultCode>
1191 <ResultMessage>ResultMessage</ResultMessage>
1192 </TGetTicketCommentResponse_V2>
1193 </GetTicketComment>
1194 </ACMP>
1195 </ICQL>}}}
1196 {{/apimacro}}
1197
1198 = SaveTicketComment =
1199
1200 Folgende Eigenschaften werden vom ACMP Server ignoriert:
1201
1202 * Creator
1203 * CreationDate
1204 * IsExternal
1205 * ExternalMail
1206 * ExternalRecipient
1207 * ExternalCC
1208 * Signature
1209
1210 {{apimacro title="SaveTicketComment_V1 Request"}}
1211 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1212 <ACMP>
1213 <SaveTicketComment ActionType="Request" version="1">
1214 <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1215 <Comment xsi:type="TTicketComment_V2">
1216 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1217 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1218 <IsPlainText>false</IsPlainText>
1219 <! HTML Text or Plaintext >
1220 <CommentText>CommentText</CommentText>
1221 <IsPublic>false</IsPublic>
1222 <PublicRecipient>PublicRecipient</PublicRecipient>
1223 <PublicCC>PublicCC</PublicCC>
1224 <PublicBCC>PublicBCC</PublicBCC>
1225 <IsVisibleForWeb>true</IsVisibleForWeb>
1226 </Comment>
1227 </TSaveTicketCommentRequest_V1>
1228 </SaveTicketComment>
1229 </ACMP>
1230 </ICQL>}}}
1231 {{/apimacro}}
1232
1233 {{apimacro title="SaveTicketComment_V1 Response"}}
1234 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1235 <ACMP>
1236 <SaveTicketComment ActionType="Response" version="1">
1237 <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1238 <ResultCode>0</ResultCode>
1239 <ResultMessage>ResultMessage</ResultMessage>
1240 </TSaveTicketCommentResponse_V1>
1241 </SaveTicketComment>
1242 </ACMP>
1243 </ICQL>}}}
1244 {{/apimacro}}
1245
1246 {{apimacro title="SaveTicketComment_V2 Request"}}
1247 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1248 <ACMP>
1249 <SaveTicketComment ActionType="Request" version="2">
1250 <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1251 <Comment xsi:type="TTicketComment_V3">
1252 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1253 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1254 <IsPlainText>false</IsPlainText>
1255 <! HTML Text or Plaintext >
1256 <CommentText>CommentText</CommentText>
1257 <IsPublic>false</IsPublic>
1258 <PublicRecipient>PublicRecipient</PublicRecipient>
1259 <PublicCC>PublicCC</PublicCC>
1260 <PublicBCC>PublicBCC</PublicBCC>
1261 <IsVisibleForWeb>true</IsVisibleForWeb>
1262 <AttachmentLinks>
1263 <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1264 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1265 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1266 </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1267 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1268 <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1269 </TTicketAttachment_V1>
1270 </AttachmentLinks>
1271 </Comment>
1272 <WorkingTime xsi:type="TTicketWorkingTime_V1">
1273 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1274 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
1275 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
1276 <Description>Description</Description>
1277 <Executor xsi:type="TContactInfo_V1">
1278 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1279 </Executor>
1280 </WorkingTime>
1281 </TSaveTicketCommentRequest_V2>
1282 </SaveTicketComment>
1283 </ACMP>
1284 </ICQL>}}}
1285 {{/apimacro}}
1286
1287 {{apimacro title="SaveTicketComment_V2 Response"}}
1288 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1289 <ACMP>
1290 <SaveTicketComment ActionType="Response" version="2">
1291 <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1292 <ResultCode>0</ResultCode>
1293 <ResultMessage>ResultMessage</ResultMessage>
1294 </TSaveTicketCommentResponse_V2>
1295 </SaveTicketComment>
1296 </ACMP>
1297 </ICQL>}}}
1298 {{/apimacro}}
1299
1300 = GetCommentListOfTicket =
1301
1302 {{apimacro title="GetCommentListOfTicket Request"}}
1303 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1304 <ACMP>
1305 <GetCommentListOfTicket ActionType="Request" version="1">
1306 <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1307 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1308 </TGetCommentListOfTicketRequest_V1>
1309 </GetCommentListOfTicket>
1310 </ACMP>
1311 </ICQL>}}}
1312 {{/apimacro}}
1313
1314 {{apimacro title="GetCommentListOfTicket Response"}}
1315 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1316 <ACMP>
1317 <GetCommentListOfTicket ActionType="Response" version="1">
1318 <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1319 <Comments>
1320 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1321 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1322 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1323 <PreviewText>PreviewText</PreviewText>
1324 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1325 <Creator xsi:type="TContactInfo_V1">
1326 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1327 <Name>Name</Name>
1328 <FamilyName>FamilyName</FamilyName>
1329 <FullName>FullName</FullName>
1330 <Email>Email</Email>
1331 <HasPhoneNumber>false</HasPhoneNumber>
1332 <HasDeleteFlag>false</HasDeleteFlag>
1333 <IsUser>false</IsUser>
1334 </Creator>
1335 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1336 <IsExternal>false</IsExternal>
1337 <IsPublic>false</IsPublic>
1338 <IsVisibleForWeb>false</IsVisibleForWeb>
1339 </TTicketCommentInfo_V1>
1340 <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1341 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1342 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1343 <PreviewText>PreviewText</PreviewText>
1344 <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1345 <Creator xsi:type="TContactInfo_V1">
1346 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1347 <Name>Name</Name>
1348 <FamilyName>FamilyName</FamilyName>
1349 <FullName>FullName</FullName>
1350 <Email>Email</Email>
1351 <HasPhoneNumber>false</HasPhoneNumber>
1352 <HasDeleteFlag>false</HasDeleteFlag>
1353 <IsUser>false</IsUser>
1354 </Creator>
1355 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1356 <IsExternal>false</IsExternal>
1357 <IsPublic>false</IsPublic>
1358 <IsVisibleForWeb>false</IsVisibleForWeb>
1359 </TTicketCommentInfo_V1>
1360 </Comments>
1361 <ResultCode>0</ResultCode>
1362 <ResultMessage>ResultMessage</ResultMessage>
1363 </TGetCommentListOfTicketResponse_V1>
1364 </GetCommentListOfTicket>
1365 </ACMP>
1366 </ICQL>}}}
1367 {{/apimacro}}
1368
1369 = GetTicketCategoryList =
1370
1371 {{apimacro title="GetTicketCategory Request"}}
1372 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1373 <ACMP>
1374 <GetTicketCategoryList ActionType="Request" version="1">
1375 <TGetTicketCategoryListRequest_V1/>
1376 </GetTicketCategoryList>
1377 </ACMP>
1378 </ICQL>}}}
1379 {{/apimacro}}
1380
1381 {{apimacro title="GetTicketCategory Response"}}
1382 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1383 <ACMP>
1384 <GetTicketCategoryList ActionType="Response" version="1">
1385 <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1386 <Categories>
1387 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1388 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1389 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1390 <Caption_EN>Caption_EN</Caption_EN>
1391 <Caption_DE>Caption_DE</Caption_DE>
1392 </TTicketCategory_V1>
1393 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1394 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1395 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1396 <Caption_EN>Caption_EN</Caption_EN>
1397 <Caption_DE>Caption_DE</Caption_DE>
1398 </TTicketCategory_V1>
1399 </Categories>
1400 <ResultCode>0</ResultCode>
1401 <ResultMessage>ResultMessage</ResultMessage>
1402 </TGetTicketCategoryListResponse_V1>
1403 </GetTicketCategoryList>
1404 </ACMP>
1405 </ICQL>}}}
1406 {{/apimacro}}
1407
1408 = GetTicketResolutionList =
1409
1410 {{apimacro title="GetTicketResolutionList Request"}}
1411 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1412 <ACMP>
1413 <GetTicketResolutionList ActionType="Request" version="1">
1414 <TGetTicketResolutionListRequest_V1/>
1415 </GetTicketResolutionList>
1416 </ACMP>
1417 </ICQL>}}}
1418 {{/apimacro}}
1419
1420 {{apimacro title="GetTicketResolutionList Response"}}
1421 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1422 <ACMP>
1423 <GetTicketResolutionList ActionType="Response" version="1">
1424 <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1425 <Resolutions>
1426 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1427 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1428 <Quantifier>0</Quantifier>
1429 <Caption_EN>Caption_EN</Caption_EN>
1430 <Caption_DE>Caption_DE</Caption_DE>
1431 <IsDeleted>false</IsDeleted>
1432 <IsDefaultResolution>false</IsDefaultResolution>
1433 </TTicketResolution_V1>
1434 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1435 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1436 <Quantifier>0</Quantifier>
1437 <Caption_EN>Caption_EN</Caption_EN>
1438 <Caption_DE>Caption_DE</Caption_DE>
1439 <IsDeleted>false</IsDeleted>
1440 <IsDefaultResolution>false</IsDefaultResolution>
1441 </TTicketResolution_V1>
1442 </Resolutions>
1443 <ResultCode>0</ResultCode>
1444 <ResultMessage>ResultMessage</ResultMessage>
1445 </TGetTicketResolutionListResponse_V1>
1446 </GetTicketResolutionList>
1447 </ACMP>
1448 </ICQL>}}}
1449 {{/apimacro}}
1450
1451 = GetTicketListByQuery =
1452
1453 {{apimacro title="GetTicketListByQuery Request"}}
1454 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1455 <ACMP>
1456 <GetTicketListByQuery ActionType="Request" version="1">
1457 <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1458 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1459 </TGetTicketListByQueryRequest_V1>
1460 </GetTicketListByQuery>
1461 </ACMP>
1462 </ICQL>}}}
1463 {{/apimacro}}
1464
1465 {{apimacro title="GetTicketListByQuery Response"}}
1466 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1467 <ACMP>
1468 <GetTicketListByQuery ActionType="Response" version="1">
1469 <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1470 <TicketList>
1471 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1472 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1473 <IntTicketId>0</IntTicketId>
1474 <Title>Title</Title>
1475 <State xsi:type="TTicketState_V1">
1476 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1477 <Caption_de>Caption_de</Caption_de>
1478 <Caption_en>Caption_en</Caption_en>
1479 <StateOrder>0</StateOrder>
1480 </State>
1481 <ReadState>trsNew</ReadState>
1482 <EscalationLevel>0</EscalationLevel>
1483 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1484 <Assignee xsi:type="TContactInfo_V1">
1485 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1486 <Name>Name</Name>
1487 <FamilyName>FamilyName</FamilyName>
1488 <FullName>FullName</FullName>
1489 <Email>Email</Email>
1490 <HasPhoneNumber>false</HasPhoneNumber>
1491 <HasDeleteFlag>false</HasDeleteFlag>
1492 <IsUser>false</IsUser>
1493 </Assignee>
1494 <Contact xsi:type="TContactInfo_V1">
1495 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1496 <Name>Name</Name>
1497 <FamilyName>FamilyName</FamilyName>
1498 <FullName>FullName</FullName>
1499 <Email>Email</Email>
1500 <HasPhoneNumber>false</HasPhoneNumber>
1501 <HasDeleteFlag>false</HasDeleteFlag>
1502 <IsUser>false</IsUser>
1503 </Contact>
1504 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1505 </TTicketInfo_V1>
1506 <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1507 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1508 <IntTicketId>0</IntTicketId>
1509 <Title>Title</Title>
1510 <State xsi:type="TTicketState_V1">
1511 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1512 <Caption_de>Caption_de</Caption_de>
1513 <Caption_en>Caption_en</Caption_en>
1514 <StateOrder>0</StateOrder>
1515 </State>
1516 <ReadState>trsNew</ReadState>
1517 <EscalationLevel>0</EscalationLevel>
1518 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1519 <Assignee xsi:type="TContactInfo_V1">
1520 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1521 <Name>Name</Name>
1522 <FamilyName>FamilyName</FamilyName>
1523 <FullName>FullName</FullName>
1524 <Email>Email</Email>
1525 <HasPhoneNumber>false</HasPhoneNumber>
1526 <HasDeleteFlag>false</HasDeleteFlag>
1527 <IsUser>false</IsUser>
1528 </Assignee>
1529 <Contact xsi:type="TContactInfo_V1">
1530 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1531 <Name>Name</Name>
1532 <FamilyName>FamilyName</FamilyName>
1533 <FullName>FullName</FullName>
1534 <Email>Email</Email>
1535 <HasPhoneNumber>false</HasPhoneNumber>
1536 <HasDeleteFlag>false</HasDeleteFlag>
1537 <IsUser>false</IsUser>
1538 </Contact>
1539 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1540 </TTicketInfo_V1>
1541 </TicketList>
1542 <ResultCode>0</ResultCode>
1543 <ResultMessage>ResultMessage</ResultMessage>
1544 </TGetTicketListByQueryResponse_V1>
1545 </GetTicketListByQuery>
1546 </ACMP>
1547 </ICQL>}}}
1548 {{/apimacro}}
1549
1550 {{apimacro title="GetTicketListByQuery Request V2"}}
1551 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1552 <ACMP>
1553 <GetTicketListByQuery ActionType="Request" version="2">
1554 <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1555 <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1556 </TGetTicketListByQueryRequest_V2>
1557 </GetTicketListByQuery>
1558 </ACMP>
1559 </ICQL>}}}
1560 {{/apimacro}}
1561
1562 {{apimacro title="GetTicketListByQuery Response V2"}}
1563 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1564 <ACMP>
1565 <GetTicketListByQuery ActionType="Response" version="2">
1566 <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1567 <TicketList>
1568 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1569 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1570 <IntTicketId>0</IntTicketId>
1571 <Title>Title</Title>
1572 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1573 <ReadState>trsNew</ReadState>
1574 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1575 <EscalationLevel>0</EscalationLevel>
1576 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1577 <Assignee xsi:type="TAssigneeInfo_V1">
1578 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1579 <Name>Name</Name>
1580 <AssigneeIsGroup>false</AssigneeIsGroup>
1581 <Roles/>
1582 </Assignee>
1583 <Contact xsi:type="TContactInfo_V1">
1584 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1585 <Name>Name</Name>
1586 <FamilyName>FamilyName</FamilyName>
1587 <FullName>FullName</FullName>
1588 <Email>Email</Email>
1589 <HasPhoneNumber>false</HasPhoneNumber>
1590 <HasDeleteFlag>false</HasDeleteFlag>
1591 <IsUser>false</IsUser>
1592 </Contact>
1593 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1594 </TTicketInfo_V2>
1595 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1596 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1597 <IntTicketId>0</IntTicketId>
1598 <Title>Title</Title>
1599 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1600 <ReadState>trsNew</ReadState>
1601 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1602 <EscalationLevel>0</EscalationLevel>
1603 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1604 <Assignee xsi:type="TAssigneeInfo_V1">
1605 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1606 <Name>Name</Name>
1607 <AssigneeIsGroup>false</AssigneeIsGroup>
1608 <Roles/>
1609 </Assignee>
1610 <Contact xsi:type="TContactInfo_V1">
1611 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1612 <Name>Name</Name>
1613 <FamilyName>FamilyName</FamilyName>
1614 <FullName>FullName</FullName>
1615 <Email>Email</Email>
1616 <HasPhoneNumber>false</HasPhoneNumber>
1617 <HasDeleteFlag>false</HasDeleteFlag>
1618 <IsUser>false</IsUser>
1619 </Contact>
1620 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1621 </TTicketInfo_V2>
1622 </TicketList>
1623 <ResultCode>0</ResultCode>
1624 <ResultMessage>ResultMessage</ResultMessage>
1625 </TGetTicketListByQueryResponse_V2>
1626 </GetTicketListByQuery>
1627 </ACMP>
1628 </ICQL>}}}
1629 {{/apimacro}}
1630
1631 = GetTicketList =
1632
1633 {{apimacro title="GetTicketList Request"}}
1634 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1635 <ACMP>
1636 <GetTicketList ActionType="Request" version="1">
1637 <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1638 <! Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords >
1639 <FilterText>FilterText</FilterText>
1640 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1641 <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1642 <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1643 <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1644 <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1645 <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1646 <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1647 </TGetTicketListRequest_V1>
1648 </GetTicketList>
1649 </ACMP>
1650 </ICQL>}}}
1651 {{/apimacro}}
1652
1653 {{apimacro title="GetTicketList Response"}}
1654 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1655 <ACMP>
1656 <GetTicketList ActionType="Response" version="1">
1657 <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1658 <Tickets>
1659 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1660 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1661 <IntTicketId>0</IntTicketId>
1662 <Title>Title</Title>
1663 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1664 <ReadState>trsNew</ReadState>
1665 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1666 <EscalationLevel>0</EscalationLevel>
1667 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1668 <Assignee xsi:type="TAssigneeInfo_V1">
1669 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1670 <Name>Name</Name>
1671 <AssigneeIsGroup>false</AssigneeIsGroup>
1672 <Roles/>
1673 </Assignee>
1674 <Contact xsi:type="TContactInfo_V1">
1675 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1676 <Name>Name</Name>
1677 <FamilyName>FamilyName</FamilyName>
1678 <FullName>FullName</FullName>
1679 <Email>Email</Email>
1680 <HasPhoneNumber>false</HasPhoneNumber>
1681 <HasDeleteFlag>false</HasDeleteFlag>
1682 <IsUser>false</IsUser>
1683 </Contact>
1684 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1685 </TTicketInfo_V2>
1686 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1687 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1688 <IntTicketId>0</IntTicketId>
1689 <Title>Title</Title>
1690 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1691 <ReadState>trsNew</ReadState>
1692 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1693 <EscalationLevel>0</EscalationLevel>
1694 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1695 <Assignee xsi:type="TAssigneeInfo_V1">
1696 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1697 <Name>Name</Name>
1698 <AssigneeIsGroup>false</AssigneeIsGroup>
1699 <Roles/>
1700 </Assignee>
1701 <Contact xsi:type="TContactInfo_V1">
1702 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1703 <Name>Name</Name>
1704 <FamilyName>FamilyName</FamilyName>
1705 <FullName>FullName</FullName>
1706 <Email>Email</Email>
1707 <HasPhoneNumber>false</HasPhoneNumber>
1708 <HasDeleteFlag>false</HasDeleteFlag>
1709 <IsUser>false</IsUser>
1710 </Contact>
1711 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1712 </TTicketInfo_V2>
1713 </Tickets>
1714 <Version>Version</Version>
1715 <ResultCode>0</ResultCode>
1716 <ResultMessage>ResultMessage</ResultMessage>
1717 </TGetTicketListResponse_V1>
1718 </GetTicketList>
1719 </ACMP>
1720 </ICQL>}}}
1721 {{/apimacro}}
1722
1723 = GetTicketListOfAsset =
1724
1725 {{apimacro title="GetTicketListOfAsset Request"}}
1726 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1727 <ACMP>
1728 <GetTicketListOfAsset ActionType="Request" version="1">
1729 <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1730 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1731 </TGetTicketListOfAssetRequest_V1>
1732 </GetTicketListOfAsset>
1733 </ACMP>
1734 </ICQL>}}}
1735 {{/apimacro}}
1736
1737 {{apimacro title="GetTicketListOfAsset Response"}}
1738 {{{<?xml version="1.0" encoding="utf-8"?>
1739 <ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1740 <ACMP>
1741 <GetTicketListOfAsset ActionType="Response" version="1">
1742 <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1743 <Tickets>
1744 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1745 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1746 <IntTicketId>0</IntTicketId>
1747 <Title>Title</Title>
1748 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1749 <ReadState>trsNew</ReadState>
1750 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1751 <EscalationLevel>0</EscalationLevel>
1752 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1753 <Assignee xsi:type="TAssigneeInfo_V1">
1754 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1755 <Name>Name</Name>
1756 <AssigneeIsGroup>false</AssigneeIsGroup>
1757 <Roles/>
1758 </Assignee>
1759 <Contact xsi:type="TContactInfo_V1">
1760 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1761 <Name>Name</Name>
1762 <FamilyName>FamilyName</FamilyName>
1763 <FullName>FullName</FullName>
1764 <Email>Email</Email>
1765 <HasPhoneNumber>false</HasPhoneNumber>
1766 <HasDeleteFlag>false</HasDeleteFlag>
1767 <IsUser>false</IsUser>
1768 </Contact>
1769 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1770 </TTicketInfo_V2>
1771 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1772 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1773 <IntTicketId>0</IntTicketId>
1774 <Title>Title</Title>
1775 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1776 <ReadState>trsNew</ReadState>
1777 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1778 <EscalationLevel>0</EscalationLevel>
1779 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1780 <Assignee xsi:type="TAssigneeInfo_V1">
1781 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1782 <Name>Name</Name>
1783 <AssigneeIsGroup>false</AssigneeIsGroup>
1784 <Roles/>
1785 </Assignee>
1786 <Contact xsi:type="TContactInfo_V1">
1787 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1788 <Name>Name</Name>
1789 <FamilyName>FamilyName</FamilyName>
1790 <FullName>FullName</FullName>
1791 <Email>Email</Email>
1792 <HasPhoneNumber>false</HasPhoneNumber>
1793 <HasDeleteFlag>false</HasDeleteFlag>
1794 <IsUser>false</IsUser>
1795 </Contact>
1796 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1797 </TTicketInfo_V2>
1798 </Tickets>
1799 <ResultCode>0</ResultCode>
1800 <ResultMessage>ResultMessage</ResultMessage>
1801 </TGetTicketListOfAssetResponse_V1>
1802 </GetTicketListOfAsset>
1803 </ACMP>
1804 </ICQL>}}}
1805 {{/apimacro}}
1806
1807 = GetLinkedTicketsOfTicket =
1808
1809 {{apimacro title="GetLinkedTicketsOfTicket Request"}}
1810 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1811 <ACMP>
1812 <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1813 <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1814 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1815 </TGetLinkedTicketsOfTicketRequest_V1>
1816 </GetLinkedTicketsOfTicket>
1817 </ACMP>
1818 </ICQL>}}}
1819 {{/apimacro}}
1820
1821 {{apimacro title="GetLinkedTicketsOfTicket Response"}}
1822 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1823 <ACMP>
1824 <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1825 <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1826 <Tickets>
1827 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1828 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1829 <IntTicketId>0</IntTicketId>
1830 <Title>Title</Title>
1831 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1832 <ReadState>trsNew</ReadState>
1833 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1834 <EscalationLevel>0</EscalationLevel>
1835 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1836 <Assignee xsi:type="TAssigneeInfo_V1">
1837 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1838 <Name>Name</Name>
1839 <AssigneeIsGroup>false</AssigneeIsGroup>
1840 <Roles/>
1841 </Assignee>
1842 <Contact xsi:type="TContactInfo_V1">
1843 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1844 <Name>Name</Name>
1845 <FamilyName>FamilyName</FamilyName>
1846 <FullName>FullName</FullName>
1847 <Email>Email</Email>
1848 <HasPhoneNumber>false</HasPhoneNumber>
1849 <HasDeleteFlag>false</HasDeleteFlag>
1850 <IsUser>false</IsUser>
1851 </Contact>
1852 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1853 </TTicketInfo_V2>
1854 <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1855 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1856 <IntTicketId>0</IntTicketId>
1857 <Title>Title</Title>
1858 <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1859 <ReadState>trsNew</ReadState>
1860 <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1861 <EscalationLevel>0</EscalationLevel>
1862 <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1863 <Assignee xsi:type="TAssigneeInfo_V1">
1864 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1865 <Name>Name</Name>
1866 <AssigneeIsGroup>false</AssigneeIsGroup>
1867 <Roles/>
1868 </Assignee>
1869 <Contact xsi:type="TContactInfo_V1">
1870 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1871 <Name>Name</Name>
1872 <FamilyName>FamilyName</FamilyName>
1873 <FullName>FullName</FullName>
1874 <Email>Email</Email>
1875 <HasPhoneNumber>false</HasPhoneNumber>
1876 <HasDeleteFlag>false</HasDeleteFlag>
1877 <IsUser>false</IsUser>
1878 </Contact>
1879 <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1880 </TTicketInfo_V2>
1881 </Tickets>
1882 <ResultCode>0</ResultCode>
1883 <ResultMessage>ResultMessage</ResultMessage>
1884 </TGetLinkedTicketsOfTicketResponse_V1>
1885 </GetLinkedTicketsOfTicket>
1886 </ACMP>
1887 </ICQL>}}}
1888 {{/apimacro}}
1889
1890 = GetHelpdeskSettings =
1891
1892 {{apimacro title="GetHelpdeskSettings Request"}}
1893 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1894 <ACMP>
1895 <GetHelpdeskSettings ActionType="Request" version="1">
1896 <TGetHelpdeskSettingsRequest_V1/>
1897 </GetHelpdeskSettings>
1898 </ACMP>
1899 </ICQL>}}}
1900 {{/apimacro}}
1901
1902 {{apimacro title="GetHelpdeskSettings Response"}}
1903 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1904 <ACMP>
1905 <GetHelpdeskSettings ActionType="Response" version="1">
1906 <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1907 <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1908 <Categories>
1909 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1910 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1911 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1912 <Caption_EN>Caption_EN</Caption_EN>
1913 <Caption_DE>Caption_DE</Caption_DE>
1914 </TTicketCategory_V1>
1915 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1916 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1917 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1918 <Caption_EN>Caption_EN</Caption_EN>
1919 <Caption_DE>Caption_DE</Caption_DE>
1920 </TTicketCategory_V1>
1921 </Categories>
1922 <Impacts>
1923 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1924 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1925 <Caption_DE>Caption_DE</Caption_DE>
1926 <Caption_EN>Caption_EN</Caption_EN>
1927 </TTicketImpact_V1>
1928 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1929 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1930 <Caption_DE>Caption_DE</Caption_DE>
1931 <Caption_EN>Caption_EN</Caption_EN>
1932 </TTicketImpact_V1>
1933 </Impacts>
1934 <States>
1935 <TTicketState_V1 xsi:type="TTicketState_V1">
1936 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1937 <Caption_de>Caption_de</Caption_de>
1938 <Caption_en>Caption_en</Caption_en>
1939 <StateOrder>0</StateOrder>
1940 </TTicketState_V1>
1941 <TTicketState_V1 xsi:type="TTicketState_V1">
1942 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1943 <Caption_de>Caption_de</Caption_de>
1944 <Caption_en>Caption_en</Caption_en>
1945 <StateOrder>0</StateOrder>
1946 </TTicketState_V1>
1947 </States>
1948 <EnableResolution>false</EnableResolution>
1949 <Resolutions>
1950 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1951 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1952 <Quantifier>0</Quantifier>
1953 <Caption_EN>Caption_EN</Caption_EN>
1954 <Caption_DE>Caption_DE</Caption_DE>
1955 <IsDeleted>false</IsDeleted>
1956 <IsDefaultResolution>false</IsDefaultResolution>
1957 </TTicketResolution_V1>
1958 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1959 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1960 <Quantifier>0</Quantifier>
1961 <Caption_EN>Caption_EN</Caption_EN>
1962 <Caption_DE>Caption_DE</Caption_DE>
1963 <IsDeleted>false</IsDeleted>
1964 <IsDefaultResolution>false</IsDefaultResolution>
1965 </TTicketResolution_V1>
1966 </Resolutions>
1967 <Priorities>
1968 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1969 <Priority>0</Priority>
1970 <Caption_DE>Caption_DE</Caption_DE>
1971 <Caption_EN>Caption_EN</Caption_EN>
1972 </TTicketPriority_V1>
1973 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1974 <Priority>0</Priority>
1975 <Caption_DE>Caption_DE</Caption_DE>
1976 <Caption_EN>Caption_EN</Caption_EN>
1977 </TTicketPriority_V1>
1978 </Priorities>
1979 <MaxAttachmentSize>0</MaxAttachmentSize>
1980 <NeedCommentToClose>false</NeedCommentToClose>
1981 <TextModules>
1982 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1983 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1984 <Name>Name</Name>
1985 <Text>Text</Text>
1986 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1987 <Path>Path</Path>
1988 </TTicketTextModule_V1>
1989 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1990 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1991 <Name>Name</Name>
1992 <Text>Text</Text>
1993 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1994 <Path>Path</Path>
1995 </TTicketTextModule_V1>
1996 </TextModules>
1997 <TimeTrackingEnabled>false</TimeTrackingEnabled>
1998 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
1999 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2000 </HelpdeskSettings>
2001 <Version>Version</Version>
2002 <ResultCode>0</ResultCode>
2003 <ResultMessage>ResultMessage</ResultMessage>
2004 </TGetHelpdeskSettingsResponse_V1>
2005 </GetHelpdeskSettings>
2006 </ACMP>
2007 </ICQL>}}}
2008 {{/apimacro}}
2009
2010 {{apimacro title="GetHelpdeskSettings Request"}}
2011 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2012 <ACMP>
2013 <GetHelpdeskSettings ActionType="Request" version="2">
2014 <TGetHelpdeskSettingsRequest_V2/>
2015 </GetHelpdeskSettings>
2016 </ACMP>
2017 </ICQL>}}}
2018 {{/apimacro}}
2019
2020 {{apimacro title="GetHelpdeskSettings Response"}}
2021 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2022 <ACMP>
2023 <GetHelpdeskSettings ActionType="Response" version="2">
2024 <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2025 <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2026 <Categories>
2027 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2028 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2029 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2030 <Caption_EN>Caption_EN</Caption_EN>
2031 <Caption_DE>Caption_DE</Caption_DE>
2032 </TTicketCategory_V1>
2033 <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2034 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2035 <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2036 <Caption_EN>Caption_EN</Caption_EN>
2037 <Caption_DE>Caption_DE</Caption_DE>
2038 </TTicketCategory_V1>
2039 </Categories>
2040 <Impacts>
2041 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2042 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2043 <Caption_DE>Caption_DE</Caption_DE>
2044 <Caption_EN>Caption_EN</Caption_EN>
2045 </TTicketImpact_V1>
2046 <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2047 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2048 <Caption_DE>Caption_DE</Caption_DE>
2049 <Caption_EN>Caption_EN</Caption_EN>
2050 </TTicketImpact_V1>
2051 </Impacts>
2052 <States>
2053 <TTicketState_V1 xsi:type="TTicketState_V1">
2054 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2055 <Caption_de>Caption_de</Caption_de>
2056 <Caption_en>Caption_en</Caption_en>
2057 <StateOrder>0</StateOrder>
2058 </TTicketState_V1>
2059 <TTicketState_V1 xsi:type="TTicketState_V1">
2060 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2061 <Caption_de>Caption_de</Caption_de>
2062 <Caption_en>Caption_en</Caption_en>
2063 <StateOrder>0</StateOrder>
2064 </TTicketState_V1>
2065 </States>
2066 <EnableResolution>false</EnableResolution>
2067 <Resolutions>
2068 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2069 <ID>ID</ID>
2070 <Quantifier>0</Quantifier>
2071 <Caption_EN>Caption_EN</Caption_EN>
2072 <Caption_DE>Caption_DE</Caption_DE>
2073 <IsDeleted>false</IsDeleted>
2074 <IsDefaultResolution>false</IsDefaultResolution>
2075 </TTicketResolution_V1>
2076 <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2077 <ID>ID</ID>
2078 <Quantifier>0</Quantifier>
2079 <Caption_EN>Caption_EN</Caption_EN>
2080 <Caption_DE>Caption_DE</Caption_DE>
2081 <IsDeleted>false</IsDeleted>
2082 <IsDefaultResolution>false</IsDefaultResolution>
2083 </TTicketResolution_V1>
2084 </Resolutions>
2085 <Priorities>
2086 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2087 <Priority>0</Priority>
2088 <Caption_DE>Caption_DE</Caption_DE>
2089 <Caption_EN>Caption_EN</Caption_EN>
2090 </TTicketPriority_V1>
2091 <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2092 <Priority>0</Priority>
2093 <Caption_DE>Caption_DE</Caption_DE>
2094 <Caption_EN>Caption_EN</Caption_EN>
2095 </TTicketPriority_V1>
2096 </Priorities>
2097 <MaxAttachmentSize>0</MaxAttachmentSize>
2098 <NeedCommentToClose>false</NeedCommentToClose>
2099 <TextModules>
2100 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2101 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2102 <Name>Name</Name>
2103 <Text>Text</Text>
2104 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2105 <Path>Path</Path>
2106 <FullPath>FullPath</FullPath>
2107 </TTicketTextModule_V1>
2108 <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2109 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2110 <Name>Name</Name>
2111 <Text>Text</Text>
2112 <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2113 <Path>Path</Path>
2114 <FullPath>FullPath</FullPath>
2115 </TTicketTextModule_V1>
2116 </TextModules>
2117 <TimeTrackingEnabled>false</TimeTrackingEnabled>
2118 <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2119 <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2120 <MandatoryCustomFields>
2121 <string>Value 1</string>
2122 <string>Value 2</string>
2123 </MandatoryCustomFields>
2124 <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2125 </HelpdeskSettings>
2126 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2127 <ResultCode>0</ResultCode>
2128 <ResultMessage>ResultMessage</ResultMessage>
2129 </TGetHelpdeskSettingsResponse_V2>
2130 </GetHelpdeskSettings>
2131 </ACMP>
2132 </ICQL>}}}
2133 {{/apimacro}}
2134
2135 = GetAssigneeList =
2136
2137 {{apimacro title="GetAssigneeList Request"}}
2138 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2139 <ACMP>
2140 <GetAssigneeList ActionType="Request" version="1">
2141 <TGetAssigneeListRequest_V1/>
2142 </GetAssigneeList>
2143 </ACMP>
2144 </ICQL>}}}
2145 {{/apimacro}}
2146
2147 {{apimacro title="GetAssigneeList Response"}}
2148 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2149 <ACMP>
2150 <GetAssigneeList ActionType="Response" version="1">
2151 <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2152 <Assignees>
2153 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2154 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2155 <Name>Name</Name>
2156 <AssigneeIsGroup>false</AssigneeIsGroup>
2157 <Roles/>
2158 </TAssigneeInfo_V1>
2159 <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2160 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2161 <Name>Name</Name>
2162 <AssigneeIsGroup>false</AssigneeIsGroup>
2163 <Roles/>
2164 </TAssigneeInfo_V1>
2165 </Assignees>
2166 <Version>Version</Version>
2167 <ResultCode>0</ResultCode>
2168 <ResultMessage>ResultMessage</ResultMessage>
2169 </TGetAssigneeListResponse_V1>
2170 </GetAssigneeList>
2171 </ACMP>
2172 </ICQL>}}}
2173 {{/apimacro}}
2174
2175 = SaveReminderOfTicket =
2176
2177 {{apimacro title="SaveReminderOfTicket Request"}}
2178 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2179 <ACMP>
2180 <SaveReminderOfTicket ActionType="Request" version="1">
2181 <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2182 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2183 <Reminder xsi:type="TTicketResubmission_V1">
2184 <Subject>Subject</Subject>
2185 <Content>Content</Content>
2186 <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2187 </Reminder>
2188 </TSaveReminderOfTicketRequest_V1>
2189 </SaveReminderOfTicket>
2190 </ACMP>
2191 </ICQL>}}}
2192 {{/apimacro}}
2193
2194 {{apimacro title="SaveReminderOfTicket Response"}}
2195 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2196 <ACMP>
2197 <SaveReminderOfTicket ActionType="Response" version="1">
2198 <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2199 <ResultCode>0</ResultCode>
2200 <ResultMessage>ResultMessage</ResultMessage>
2201 </TSaveReminderOfTicketResponse_V1>
2202 </SaveReminderOfTicket>
2203 </ACMP>
2204 </ICQL>}}}
2205 {{/apimacro}}
2206
2207 = DeleteReminderOfTicket =
2208
2209 {{apimacro title="DeleteReminderOfTicket Request"}}
2210 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2211 <ACMP>
2212 <DeleteReminderOfTicket ActionType="Request" version="1">
2213 <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2214 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2215 </TDeleteReminderOfTicketRequest_V1>
2216 </DeleteReminderOfTicket>
2217 </ACMP>
2218 </ICQL>}}}
2219 {{/apimacro}}
2220
2221 {{apimacro title="DeleteReminderOfTicket Response"}}
2222 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2223 <ACMP>
2224 <DeleteReminderOfTicket ActionType="Response" version="1">
2225 <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2226 <ResultCode>0</ResultCode>
2227 <ResultMessage>ResultMessage</ResultMessage>
2228 </TDeleteReminderOfTicketResponse_V1>
2229 </DeleteReminderOfTicket>
2230 </ACMP>
2231 </ICQL>}}}
2232 {{/apimacro}}
2233
2234 = SaveTicketWorkingTime =
2235
2236 {{apimacro title="SaveTicketWorkingTime Request"}}
2237 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2238 <ACMP>
2239 <SaveTicketWorkingTime ActionType="Request" version="1">
2240 <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2241 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2242 <WorkingTime xsi:type="TTicketWorkingTime_V1">
2243 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2244 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2245 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2246 <Description>Description</Description>
2247 <Executor xsi:type="TContactInfo_V1">
2248 <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2249 </Executor>
2250 </WorkingTime>
2251 </TSaveTicketWorkingTimeRequest_V1>
2252 </SaveTicketWorkingTime>
2253 </ACMP>
2254 </ICQL>}}}
2255 {{/apimacro}}
2256
2257 {{apimacro title="SaveTicketWorkingTime Response"}}
2258 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
2259 <ACMP>
2260 <SaveTicketWorkingTime ActionType="Response" version="1">
2261 <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2262 <ResultCode>0</ResultCode>
2263 <ResultMessage>ResultMessage</ResultMessage>
2264 </TSaveTicketWorkingTimeResponse_V1>
2265 </SaveTicketWorkingTime>
2266 </ACMP>
2267 </ICQL>}}}
2268 {{/apimacro}}
2269
2270 = GetTicketWorkingTimeList =
2271
2272 {{apimacro title="GetTicketWorkingTimeList Request"}}
2273 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
2274 <ACMP>
2275 <GetTicketWorkingTimeList ActionType="Request" version="1">
2276 <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2277 <TicketId>TicketId</TicketId>
2278 </TGetTicketWorkingTimeListRequest_V1>
2279 </GetTicketWorkingTimeList>
2280 </ACMP>
2281 </ICQL>}}}
2282 {{/apimacro}}
2283
2284 {{apimacro title="GetTicketWorkingTimeList Response"}}
2285 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2286 <ACMP>
2287 <GetTicketWorkingTimeList ActionType="Response" version="1">
2288 <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2289 <WorkingTimeList>
2290 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2291 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2292 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2293 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2294 <Description>Description</Description>
2295 <Executor xsi:type="TContactInfo_V1">
2296 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2297 <Name>Name</Name>
2298 <FamilyName>FamilyName</FamilyName>
2299 <FullName>FullName</FullName>
2300 <Email>Email</Email>
2301 <HasPhoneNumber>false</HasPhoneNumber>
2302 <HasDeleteFlag>false</HasDeleteFlag>
2303 <IsUser>false</IsUser>
2304 </Executor>
2305 <Creator xsi:type="TContactInfo_V1">
2306 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2307 <Name>Name</Name>
2308 <FamilyName>FamilyName</FamilyName>
2309 <FullName>FullName</FullName>
2310 <Email>Email</Email>
2311 <HasPhoneNumber>false</HasPhoneNumber>
2312 <HasDeleteFlag>false</HasDeleteFlag>
2313 <IsUser>false</IsUser>
2314 </Creator>
2315 </TTicketWorkingTime_V1>
2316 <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2317 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2318 <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2319 <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2320 <Description>Description</Description>
2321 <Executor xsi:type="TContactInfo_V1">
2322 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2323 <Name>Name</Name>
2324 <FamilyName>FamilyName</FamilyName>
2325 <FullName>FullName</FullName>
2326 <Email>Email</Email>
2327 <HasPhoneNumber>false</HasPhoneNumber>
2328 <HasDeleteFlag>false</HasDeleteFlag>
2329 <IsUser>false</IsUser>
2330 </Executor>
2331 <Creator xsi:type="TContactInfo_V1">
2332 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2333 <Name>Name</Name>
2334 <FamilyName>FamilyName</FamilyName>
2335 <FullName>FullName</FullName>
2336 <Email>Email</Email>
2337 <HasPhoneNumber>false</HasPhoneNumber>
2338 <HasDeleteFlag>false</HasDeleteFlag>
2339 <IsUser>false</IsUser>
2340 </Creator>
2341 </TTicketWorkingTime_V1>
2342 </WorkingTimeList>
2343 <ResultCode>0</ResultCode>
2344 <ResultMessage>ResultMessage</ResultMessage>
2345 </TGetTicketWorkingTimeListResponse_V1>
2346 </GetTicketWorkingTimeList>
2347 </ACMP>
2348 </ICQL>}}}
2349 {{/apimacro}}
2350
2351 = DeleteTicketWorkingTimeList =
2352
2353 {{apimacro title="DeleteTicketWorkingTimeList Request"}}
2354 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2355 <ACMP>
2356 <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2357 <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2358 <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2359 <WorkingTimeIds>
2360 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2361 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2362 </WorkingTimeIds>
2363 </TDeleteTicketWorkingTimeListRequest_V1>
2364 </DeleteTicketWorkingTimeList>
2365 </ACMP>
2366 </ICQL>}}}
2367 {{/apimacro}}
2368
2369 {{apimacro title="DeleteTicketWorkingTimeList Response"}}
2370 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2371 <ACMP>
2372 <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2373 <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2374 <ResultCode>0</ResultCode>
2375 <ResultMessage>ResultMessage</ResultMessage>
2376 </TDeleteTicketWorkingTimeListResponse_V1>
2377 </DeleteTicketWorkingTimeList>
2378 </ACMP>
2379 </ICQL>}}}
2380 {{/apimacro}}
2381
2382 = SaveTicketCosts =
2383
2384 * Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2385 * Beim Ändern eines Kosten-Eintrages ist nur "Id" Pflichtfeld
2386 * UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2387 * Amount muss größer als 0 und kleiner gleich 999999 sein.
2388 * Category darf nicht länger als 100 Zeichen sein.
2389 * Description darf nicht länger als 400 Zeichen sein.
2390 * Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2391
2392 {{apimacro title="SaveTicketCosts Request"}}
2393 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2394 <ACMP>
2395 <SaveTicketCosts ActionType="Request" version="1">
2396 <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2397 <TicketCost xsi:type="TTicketCost_V1">
2398 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2399 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2400 <UnitPrice>0</UnitPrice>
2401 <Amount>0</Amount>
2402 <Category>Category</Category>
2403 <Description>Description</Description>
2404 </TicketCost>
2405 </TSaveTicketCostsRequest_V1>
2406 </SaveTicketCosts>
2407 </ACMP>
2408 </ICQL>}}}
2409 {{/apimacro}}
2410
2411 {{apimacro title="SaveTicketCosts Response"}}
2412 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2413 <ACMP>
2414 <SaveTicketCosts ActionType="Response" version="1">
2415 <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2416 <ResultCode>0</ResultCode>
2417 <ResultMessage>ResultMessage</ResultMessage>
2418 </TSaveTicketCostsResponse_V1>
2419 </SaveTicketCosts>
2420 </ACMP>
2421 </ICQL>}}}
2422 {{/apimacro}}
2423
2424 = GetTicketCost =
2425
2426 {{apimacro title="GetTicketCost Request"}}
2427 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2428 <ACMP>
2429 <GetTicketCost ActionType="Request" version="1">
2430 <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2431 <TicketCostId>TicketCostId</TicketCostId>
2432 </TGetTicketCostRequest_V1>
2433 </GetTicketCost>
2434 </ACMP>
2435 </ICQL>}}}
2436 {{/apimacro}}
2437
2438 {{apimacro title="GetTicketCost Response"}}
2439 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2440 <ACMP>
2441 <GetTicketCost ActionType="Response" version="1">
2442 <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2443 <TicketCost xsi:type="TTicketCost_V2">
2444 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2445 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2446 <UnitPrice>0</UnitPrice>
2447 <Amount>0</Amount>
2448 <Category>Category</Category>
2449 <Description>Description</Description>
2450 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2451 <CreatedBy xsi:type="TContactInfo_V1">
2452 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2453 <Name>Name</Name>
2454 <FamilyName>FamilyName</FamilyName>
2455 <FullName>FullName</FullName>
2456 <Email>Email</Email>
2457 <HasPhoneNumber>false</HasPhoneNumber>
2458 <HasDeleteFlag>false</HasDeleteFlag>
2459 <IsUser>false</IsUser>
2460 </CreatedBy>
2461 </TicketCost>
2462 <ResultCode>0</ResultCode>
2463 <ResultMessage>ResultMessage</ResultMessage>
2464 </TGetTicketCostResponse_V1>
2465 </GetTicketCost>
2466 </ACMP>
2467 </ICQL>}}}
2468 {{/apimacro}}
2469
2470 = GetTicketCostList =
2471
2472 {{apimacro title="GetTicketCostList Request"}}
2473 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2474 <ACMP>
2475 <GetTicketCostList ActionType="Request" version="1">
2476 <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2477 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2478 </TGetTicketCostListRequest_V1>
2479 </GetTicketCostList>
2480 </ACMP>
2481 </ICQL>}}}
2482 {{/apimacro}}
2483
2484 {{apimacro title="GetTicketCostList Response"}}
2485 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
2486 <ACMP>
2487 <GetTicketCostList ActionType="Response" version="1">
2488 <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2489 <TicketCostList>
2490 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2491 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2492 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2493 <UnitPrice>0</UnitPrice>
2494 <Amount>0</Amount>
2495 <Category>Category</Category>
2496 <Description>Description</Description>
2497 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2498 <CreatedBy xsi:type="TContactInfo_V1">
2499 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2500 <Name>Name</Name>
2501 <FamilyName>FamilyName</FamilyName>
2502 <FullName>FullName</FullName>
2503 <Email>Email</Email>
2504 <HasPhoneNumber>false</HasPhoneNumber>
2505 <HasDeleteFlag>false</HasDeleteFlag>
2506 <IsUser>false</IsUser>
2507 </CreatedBy>
2508 </TTicketCost_V2>
2509 <TTicketCost_V2 xsi:type="TTicketCost_V2">
2510 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2511 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2512 <UnitPrice>0</UnitPrice>
2513 <Amount>0</Amount>
2514 <Category>Category</Category>
2515 <Description>Description</Description>
2516 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2517 <CreatedBy xsi:type="TContactInfo_V1">
2518 <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2519 <Name>Name</Name>
2520 <FamilyName>FamilyName</FamilyName>
2521 <FullName>FullName</FullName>
2522 <Email>Email</Email>
2523 <HasPhoneNumber>false</HasPhoneNumber>
2524 <HasDeleteFlag>false</HasDeleteFlag>
2525 <IsUser>false</IsUser>
2526 </CreatedBy>
2527 </TTicketCost_V2>
2528 </TicketCostList>
2529 <ResultCode>0</ResultCode>
2530 <ResultMessage>ResultMessage</ResultMessage>
2531 </TGetTicketCostListResponse_V1>
2532 </GetTicketCostList>
2533 </ACMP>
2534 </ICQL>}}}
2535 {{/apimacro}}
2536
2537 = DeleteTicketCosts =
2538
2539 {{apimacro title="DeleteTicketCosts Request"}}
2540 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2541 <ACMP>
2542 <DeleteTicketCosts ActionType="Request" version="1">
2543 <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2544 <TicketCostIds>
2545 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2546 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2547 </TicketCostIds>
2548 </TDeleteTicketCostsRequest_V1>
2549 </DeleteTicketCosts>
2550 </ACMP>
2551 </ICQL>}}}
2552 {{/apimacro}}
2553
2554 {{apimacro title="DeleteTicketCosts Response"}}
2555 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2556 <ACMP>
2557 <DeleteTicketCosts ActionType="Response" version="1">
2558 <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2559 <ResultCode>0</ResultCode>
2560 <ResultMessage>ResultMessage</ResultMessage>
2561 </TDeleteTicketCostsResponse_V1>
2562 </DeleteTicketCosts>
2563 </ACMP>
2564 </ICQL>}}}
2565 {{/apimacro}}
2566
2567 = DeleteTicketComment =
2568
2569 {{apimacro title="DeleteTicketComment Request"}}
2570 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2571 <ACMP>
2572 <DeleteTicketComment ActionType="Request" version="1">
2573 <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2574 <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2575 </TDeleteTicketCommentRequest_V1>
2576 </DeleteTicketComment>
2577 </ACMP>
2578 </ICQL>}}}
2579 {{/apimacro}}
2580
2581 {{apimacro title="DeleteTicketComment Response"}}
2582 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2583 <ACMP>
2584 <DeleteTicketComment ActionType="Response" version="1">
2585 <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2586 <ResultCode>0</ResultCode>
2587 <ResultMessage>ResultMessage</ResultMessage>
2588 </TDeleteTicketCommentResponse_V1>
2589 </DeleteTicketComment>
2590 </ACMP>
2591 </ICQL>}}}
2592 {{/apimacro}}
2593
2594 = LinkAssetsToTicket =
2595
2596 {{apimacro title="LinkAssetsToTicket Request"}}
2597 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2598 <ACMP>
2599 <LinkAssetsToTicket ActionType="Request" version="1">
2600 <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2601 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2602 <AssetIds>
2603 <string>Value 1</string>
2604 <string>Value 2</string>
2605 </AssetIds>
2606 </TLinkAssetsToTicketRequest_V1>
2607 </LinkAssetsToTicket>
2608 </ACMP>
2609 </ICQL>}}}
2610 {{/apimacro}}
2611
2612 {{apimacro title="LinkAssetsToTicket Response"}}
2613 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2614 <ACMP>
2615 <LinkAssetsToTicket ActionType="Response" version="1">
2616 <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2617 <FailedAssetIds>
2618 <string>Value 1</string>
2619 <string>Value 2</string>
2620 </FailedAssetIds>
2621 <ResultCode>0</ResultCode>
2622 <ResultMessage>ResultMessage</ResultMessage>
2623 </TLinkAssetsToTicketResponse_V1>
2624 </LinkAssetsToTicket>
2625 </ACMP>
2626 </ICQL>}}}
2627 {{/apimacro}}
2628
2629 = LinkClientsToTicket =
2630
2631 {{apimacro title="LinkClientsToTicket Request"}}
2632 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2633 <ACMP>
2634 <LinkClientsToTicket ActionType="Request" version="1">
2635 <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2636 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2637 <ClientIds>
2638 <string>Value 1</string>
2639 <string>Value 2</string>
2640 </ClientIds>
2641 </TLinkClientsToTicketRequest_V1>
2642 </LinkClientsToTicket>
2643 </ACMP>
2644 </ICQL>}}}
2645 {{/apimacro}}
2646
2647 {{apimacro title="LinkClientsToTicket Response"}}
2648 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2649 <ACMP>
2650 <LinkClientsToTicket ActionType="Response" version="1">
2651 <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2652 <FailedClientIds>
2653 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2654 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2655 </FailedClientIds>
2656 <ResultCode>0</ResultCode>
2657 <ResultMessage>ResultMessage</ResultMessage>
2658 </TLinkClientsToTicketResponse_V1>
2659 </LinkClientsToTicket>
2660 </ACMP>
2661 </ICQL>}}}
2662 {{/apimacro}}
2663
2664 = LinkTicketsToTicket =
2665
2666 {{apimacro title="LinkTicketsToTicket Request"}}
2667 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2668 <ACMP>
2669 <LinkTicketsToTicket ActionType="Request" version="1">
2670 <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2671 <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2672 <TicketIdsToLink>
2673 <string>Value 1</string>
2674 <string>Value 2</string>
2675 </TicketIdsToLink>
2676 </TLinkTicketsToTicketRequest_V1>
2677 </LinkTicketsToTicket>
2678 </ACMP>
2679 </ICQL>}}}
2680 {{/apimacro}}
2681
2682 {{apimacro title="LinkTicketsToTicket Response"}}
2683 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2684 <ACMP>
2685 <LinkTicketsToTicket ActionType="Response" version="1">
2686 <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2687 <FailedTicketIds>
2688 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2689 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2690 </FailedTicketIds>
2691 <ResultCode>0</ResultCode>
2692 <ResultMessage>ResultMessage</ResultMessage>
2693 </TLinkTicketsToTicketResponse_V1>
2694 </LinkTicketsToTicket>
2695 </ACMP>
2696 </ICQL>}}}
2697 {{/apimacro}}
2698
2699 = GetEmailMonitorList =
2700
2701 {{apimacro title="GetEmailMonitorList Request"}}
2702 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2703 <ACMP>
2704 <GetEmailMonitorList ActionType="Request" version="1">
2705 <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2706 <!
2707 The following values can be filtered:
2708 - Subject
2709 - Recipient
2710 - CC
2711 - BCC
2712 - ErrorMessage
2713 >
2714 <FilterText>FilterText</FilterText>
2715 </TGetEmailMonitorListRequest_V1>
2716 </GetEmailMonitorList>
2717 </ACMP>
2718 </ICQL>}}}
2719 {{/apimacro}}
2720
2721 {{apimacro title="GetEmailMonitorList Response"}}
2722 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2723 <ACMP>
2724 <GetEmailMonitorList ActionType="Response" version="1">
2725 <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2726 <EmailList>
2727 <TEmail_V1 xsi:type="TEmail_V1">
2728 <ID>ID</ID>
2729 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2730 <Category>Category</Category>
2731 <Subject>Subject</Subject>
2732 <Recipient>Recipient</Recipient>
2733 <CC>CC</CC>
2734 <BCC>BCC</BCC>
2735 <ErrorCode>0</ErrorCode>
2736 <ErrorMessage>ErrorMessage</ErrorMessage>
2737 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2738 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2739 <Size>0</Size>
2740 </TEmail_V1>
2741 <TEmail_V1 xsi:type="TEmail_V1">
2742 <ID>ID</ID>
2743 <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2744 <Category>Category</Category>
2745 <Subject>Subject</Subject>
2746 <Recipient>Recipient</Recipient>
2747 <CC>CC</CC>
2748 <BCC>BCC</BCC>
2749 <ErrorCode>0</ErrorCode>
2750 <ErrorMessage>ErrorMessage</ErrorMessage>
2751 <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2752 <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2753 <Size>0</Size>
2754 </TEmail_V1>
2755 </EmailList>
2756 <ResultCode>0</ResultCode>
2757 <ResultMessage>ResultMessage</ResultMessage>
2758 </TGetEmailMonitorListResponse_V1>
2759 </GetEmailMonitorList>
2760 </ACMP>
2761 </ICQL>}}}
2762 {{/apimacro}}
2763
2764 = DeleteEmailMonitorList =
2765
2766 {{apimacro title="DeleteEmailMonitorList Request"}}
2767 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2768 <ACMP>
2769 <DeleteEmailMonitorList ActionType="Request" version="1">
2770 <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2771 <EmailIDList>
2772 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2773 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2774 </EmailIDList>
2775 </TDeleteEmailMonitorListRequest_V1>
2776 </DeleteEmailMonitorList>
2777 </ACMP>
2778 </ICQL>}}}
2779 {{/apimacro}}
2780
2781 {{apimacro title="DeleteEmailMonitorList Response"}}
2782 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2783 <ACMP>
2784 <DeleteEmailMonitorList ActionType="Response" version="1">
2785 <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2786 <ResultCode>0</ResultCode>
2787 <ResultMessage>ResultMessage</ResultMessage>
2788 </TDeleteEmailMonitorListResponse_V1>
2789 </DeleteEmailMonitorList>
2790 </ACMP>
2791 </ICQL>}}}
2792 {{/apimacro}}
2793
2794 = GetTicketTemplateList =
2795
2796 {{apimacro title="GetTicketTemplateList Request"}}
2797 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2798 <ACMP>
2799 <GetTicketTemplateList ActionType="Request" version="1">
2800 <TGetTicketTemplateListRequest_V1/>
2801 </GetTicketTemplateList>
2802 </ACMP>
2803 </ICQL>}}}
2804 {{/apimacro}}
2805
2806 {{apimacro title="GetTicketTemplateList Response"}}
2807 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2808 <ACMP>
2809 <GetTicketTemplateList ActionType="Response" version="1">
2810 <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2811 <TemplateList>
2812 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2813 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2814 <Name>Name</Name>
2815 <IsHotTopic>false</IsHotTopic>
2816 </TTicketTemplateInfo_V1>
2817 <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2818 <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2819 <Name>Name</Name>
2820 <IsHotTopic>false</IsHotTopic>
2821 </TTicketTemplateInfo_V1>
2822 </TemplateList>
2823 <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2824 <ResultCode>0</ResultCode>
2825 <ResultMessage>ResultMessage</ResultMessage>
2826 </TGetTicketTemplateListResponse_V1>
2827 </GetTicketTemplateList>
2828 </ACMP>
2829 </ICQL>}}}
2830 {{/apimacro}}
2831
2832 = DeleteTicketAttachments =
2833
2834 {{apimacro title="DeleteTicketAttachments Request"}}
2835 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2836 <ACMP>
2837 <DeleteTicketAttachments ActionType="Request" version="1">
2838 <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2839 <AttachmentIds>
2840 <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2841 <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2842 </AttachmentIds>
2843 </TDeleteTicketAttachmentsRequest_V1>
2844 </DeleteTicketAttachments>
2845 </ACMP>
2846 </ICQL>}}}
2847 {{/apimacro}}
2848
2849 {{apimacro title="DeleteTicketAttachments Response"}}
2850 {{{<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2851 <ACMP>
2852 <DeleteTicketAttachments ActionType="Response" version="1">
2853 <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2854 <ResultCode>0</ResultCode>
2855 <ResultMessage>ResultMessage</ResultMessage>
2856 </TDeleteTicketAttachmentsResponse_V1>
2857 </DeleteTicketAttachments>
2858 </ACMP>
2859 </ICQL>}}}
2860 {{/apimacro}}
2861
2862
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