Änderungen von Dokument Helpdesk

Zuletzt geändert von Steffi F am 2025/08/04 13:25
Von Version 7.1
bearbeitet von Steffi F
am 2025/06/13 11:37
Änderungskommentar: Es gibt keinen Kommentar für diese Version
Auf Version 3.1
bearbeitet von Steffi F
am 2025/06/13 09:36
Änderungskommentar: Es gibt keinen Kommentar für diese Version

Zusammenfassung

Details

Seiteneigenschaften
Inhalt
... ... @@ -1,14 +1,14 @@
1 1  {{aagon.floatingbox/}}
2 2  
3 -= Save Ticket =
3 +=== Save Ticket ===
4 4  
5 5  Um ein Ticket anzulegen muss man zusätzlich zur ID auch einen Titel angeben. Im Schema ist der Titel nicht als mandatory markiert, weil man ihn sonst beim Editieren eines Tickets immer mit angeben müsste.
6 6  
7 7  {{apimacro title="SaveTicket Request"}}
8 -<ICQL xmlns="http:~/~/acmp.com/SaveTicketRequest_V1" xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
8 +<ICQL xmlns="http://acmp.com/SaveTicketRequest_V1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
9 9   <ACMP>
10 10   <SaveTicket ActionType="Request" version="1">
11 - <TSaveTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
11 + <TSaveTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
12 12   <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
13 13   <RequesterId>{59387FFD-B171-47C5-B735-041FA132CA39}</RequesterId>
14 14   <Title>Title</Title>
... ... @@ -39,38 +39,13 @@
39 39  
40 40  Falls man einen mehrzeiligen Text in die Ticketbeschreibung angeben möchte, kann man dies folgendermaßen machen:
41 41  
42 -{{apimacro title="DeleteTicketAttachments Response"}}
43 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
44 - <ACMP>
45 - <DeleteTicketAttachments ActionType="Response" version="1">
46 - <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
47 - <ResultCode>0</ResultCode>
48 - <ResultMessage>ResultMessage</ResultMessage>
49 - </TDeleteTicketAttachmentsResponse_V1>
50 - </DeleteTicketAttachments>
51 - </ACMP>
52 -</ICQL>
53 -{{/apimacro}}
42 +|<HtmlDescription> Hello &lt;br /&gt; World23 </HtmlDescription>
54 54  
55 -|(((
56 -<HtmlDescription>
57 -
58 - Hello
59 -
60 - &lt;br /&gt;
61 -
62 - World23
63 -
64 -</HtmlDescription>
65 -
66 -
67 -)))|
68 -
69 69  {{apimacro title="SaveTicket Response"}}
70 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V1">
45 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V1">
71 71   <ACMP>
72 72   <SaveTicket ActionType="Response" version="1">
73 - <TSaveTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
48 + <TSaveTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
74 74   <ResultCode>0</ResultCode>
75 75   <ResultMessage>ResultMessage</ResultMessage>
76 76   </TSaveTicketResponse_V1>
... ... @@ -80,10 +80,10 @@
80 80  {{/apimacro}}
81 81  
82 82  {{apimacro title="SaveTicket Request V2"}}
83 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V2">
58 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V2">
84 84   <ACMP>
85 85   <SaveTicket ActionType="Request" version="2">
86 - <TSaveTicketRequest_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
61 + <TSaveTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
87 87   <Ticket xsi:type="TTicket_V1">
88 88   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
89 89   <IntTicketId>0</IntTicketId>
... ... @@ -119,10 +119,10 @@
119 119  {{/apimacro}}
120 120  
121 121  {{apimacro title="SaveTicket Response V2"}}
122 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V2">
97 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V2">
123 123   <ACMP>
124 124   <SaveTicket ActionType="Response" version="2">
125 - <TSaveTicketResponse_V2 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
100 + <TSaveTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
126 126   <ResultCode>0</ResultCode>
127 127   <ResultMessage>ResultMessage</ResultMessage>
128 128   </TSaveTicketResponse_V2>
... ... @@ -132,9 +132,7 @@
132 132  {{/apimacro}}
133 133  
134 134  Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
135 -
136 -{{apimacro title="SaveTicket Response V3"}}
137 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
110 +{{apimacro title="SaveTicket Response V3"}}<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
138 138   <ACMP>
139 139   <SaveTicket ActionType="Response" version="3">
140 140   <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
... ... @@ -143,679 +143,235 @@
143 143   </TSaveTicketResponse_V3>
144 144   </SaveTicket>
145 145   </ACMP>
146 -</ICQL>
147 -{{/apimacro}}
119 +</ICQL>{{/apimacro}}
148 148  
149 -{{apimacro title="SaveTicket Request V4"}}
150 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketRequest_V4">
151 - <ACMP>
152 - <SaveTicket ActionType="Request" version="4">
153 - <TSaveTicketRequest_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
154 - <Ticket xsi:type="TTicket_V4">
155 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
156 - <Requester xsi:type="TContactInfo_V1">
157 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
158 - </Requester>
159 - <Title>Title</Title>
160 - <HtmlDescription>HtmlDescription</HtmlDescription>
161 - <Assignee xsi:type="TAssigneeInfo_V1">
162 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
163 - <AssigneeIsGroup>false</AssigneeIsGroup>
164 - </Assignee>
165 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
166 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
167 - <PriorityId>0</PriorityId>
168 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
169 - <ResolutionId>ResolutionId</ResolutionId>
170 - <Keywords>Keywords</Keywords>
171 - <CustomFieldValues>
172 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
173 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
174 - <Value>Value</Value>
175 - </TCustomFieldValue_V1>
176 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
177 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
178 - <Value>Value</Value>
179 - </TCustomFieldValue_V1>
180 - </CustomFieldValues>
181 - <Escalation xsi:type="TTicketEscalation_V1">
182 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
183 - </Escalation>
184 - <ScheduledForResubmission>false</ScheduledForResubmission>
185 - <Resubmission xsi:type="TTicketResubmission_V1">
186 - <Subject>Subject</Subject>
187 - <Content>Content</Content>
188 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
189 - <Due>Pending</Due>
190 - </Resubmission>
191 - <PlainDescription>PlainDescription</PlainDescription>
192 - <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
193 - </Ticket>
194 - </TSaveTicketRequest_V4>
195 - </SaveTicket>
196 - </ACMP>
197 -</ICQL>
198 -{{/apimacro}}
121 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
122 +(((
123 +(% class="showhide-header-flex" %)
124 +(((
125 +(% class="showhide-title" %)
126 +(((
127 +SaveTicket Response V3
128 +)))
199 199  
200 -Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
130 +(% class="showhide-arrow" %)
131 +(((
132 +▶
133 +)))
134 +)))
135 +)))
201 201  
202 -Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
203 -
204 -{{apimacro title="SaveTicket Response V4"}}
205 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/SaveTicketResponse_V4">
137 +(% class="showhidecontent" style="display: none;" %)
138 +(((
139 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
206 206   <ACMP>
207 - <SaveTicket ActionType="Response" version="4">
208 - <TSaveTicketResponse_V4 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
141 + <SaveTicket ActionType="Response" version="3">
142 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
209 209   <ResultCode>0</ResultCode>
210 210   <ResultMessage>ResultMessage</ResultMessage>
211 - </TSaveTicketResponse_V4>
145 + </TSaveTicketResponse_V3>
212 212   </SaveTicket>
213 213   </ACMP>
214 214  </ICQL>
215 -{{/apimacro}}
149 +)))
216 216  
217 -= CloseTicket =
218 218  
219 -Pflichtfelder:
152 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
153 +(((
154 +(% class="showhide-header-flex" %)
155 +(((
156 +(% class="showhide-title" %)
157 +(((
158 +SaveTicket Response V3
159 +)))
220 220  
221 -**TicketId, Assignee**
161 +(% class="showhide-arrow" %)
162 +(((
163 +▶
164 +)))
165 +)))
166 +)))
222 222  
223 -
224 -Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
225 -
226 -**ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
227 -
228 -**Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
229 -
230 -**WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
231 -
232 -{{apimacro title="CloseTicket Request"}}
233 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketRequest_V1">
168 +(% class="showhidecontent" style="display: none;" %)
169 +(((
170 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
234 234   <ACMP>
235 - <CloseTicket ActionType="Request" version="1">
236 - <TCloseTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
237 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
238 - <Comment xsi:type="TTicketComment_V3">
239 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
240 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
241 - <IsPlainText>false</IsPlainText>
242 - <CommentText>CommentText</CommentText>
243 - <IsPublic>false</IsPublic>
244 - <PublicRecipient>PublicRecipient</PublicRecipient>
245 - <PublicCC>PublicCC</PublicCC>
246 - <PublicBCC>PublicBCC</PublicBCC>
247 - <IsVisibleForWeb>true</IsVisibleForWeb>
248 - </Comment>
249 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
250 - <Assignee xsi:type="TAssigneeInfo_V1">
251 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
252 - <Name>Name</Name>
253 - <AssigneeIsGroup>false</AssigneeIsGroup>
254 - <Roles/>
255 - </Assignee>
256 - <ResolutionId>ResolutionId</ResolutionId>
257 - <CloseLinkedTicketIds>
258 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
259 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
260 - </CloseLinkedTicketIds>
261 - <WorkingTime xsi:type="TTicketWorkingTime_V1">
262 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
263 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
264 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
265 - <Description>Description</Description>
266 - <Executor xsi:type="TContactInfo_V1">
267 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
268 - </Executor>
269 - </WorkingTime>
270 - </TCloseTicketRequest_V1>
271 - </CloseTicket>
272 - </ACMP>
273 -</ICQL>
274 -{{/apimacro}}
275 -
276 -{{apimacro title="CloseTicket Response"}}
277 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/CloseTicketResponse_V1">
278 - <ACMP>
279 - <CloseTicket ActionType="Response" version="1">
280 - <TCloseTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
172 + <SaveTicket ActionType="Response" version="3">
173 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
281 281   <ResultCode>0</ResultCode>
282 282   <ResultMessage>ResultMessage</ResultMessage>
283 - </TCloseTicketResponse_V1>
284 - </CloseTicket>
176 + </TSaveTicketResponse_V3>
177 + </SaveTicket>
285 285   </ACMP>
286 286  </ICQL>
287 -{{/apimacro}}
180 +)))
288 288  
289 -= ReopenTicket =
182 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
183 +(((
184 +(% class="showhide-header-flex" %)
185 +(((
186 +(% class="showhide-title" %)
187 +(((
188 +SaveTicket Response V3
189 +)))
290 290  
291 -{{apimacro title="ReopenTicket Request"}}
292 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketRequest_V1">
293 - <ACMP>
294 - <ReopenTicket ActionType="Request" version="1">
295 - <TReopenTicketRequest_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
296 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
297 - </TReopenTicketRequest_V1>
298 - </ReopenTicket>
299 - </ACMP>
300 -</ICQL>
301 -{{/apimacro}}
191 +(% class="showhide-arrow" %)
192 +(((
193 +▶
194 +)))
195 +)))
196 +)))
302 302  
303 -{{apimacro title="ReopenTicket Response"}}
304 -<ICQL xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance" xmlns="http:~/~/acmp.com/ReopenTicketResponse_V1">
198 +(% class="showhidecontent" style="display: none;" %)
199 +(((
200 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
305 305   <ACMP>
306 - <ReopenTicket ActionType="Response" version="1">
307 - <TReopenTicketResponse_V1 xmlns:xsi="http:~/~/www.w3.org/2001/XMLSchema-instance">
202 + <SaveTicket ActionType="Response" version="3">
203 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
308 308   <ResultCode>0</ResultCode>
309 309   <ResultMessage>ResultMessage</ResultMessage>
310 - </TReopenTicketResponse_V1>
311 - </ReopenTicket>
206 + </TSaveTicketResponse_V3>
207 + </SaveTicket>
312 312   </ACMP>
313 313  </ICQL>
314 -{{/apimacro}}
210 +)))
315 315  
316 -= MergeTickets =
212 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
213 +(((
214 +(% class="showhide-header-flex" %)
215 +(((
216 +(% class="showhide-title" %)
217 +(((
218 +SaveTicket Response V3
219 +)))
317 317  
318 -{{apimacro title="MergeTickets Request"}}
319 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsRequest_V1">
320 - <ACMP>
321 - <MergeTickets ActionType="Request" version="1">
322 - <TMergeTicketsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
323 - <SourceTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</SourceTicketId>
324 - <TargetTicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TargetTicketId>
325 - </TMergeTicketsRequest_V1>
326 - </MergeTickets>
327 - </ACMP>
328 -</ICQL>
329 -{{/apimacro}}
221 +(% class="showhide-arrow" %)
222 +(((
223 +▶
224 +)))
225 +)))
226 +)))
330 330  
331 -{{apimacro title="MergeTickets Response"}}
332 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/MergeTicketsResponse_V1">
228 +(% class="showhidecontent" style="display: none;" %)
229 +(((
230 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
333 333   <ACMP>
334 - <MergeTickets ActionType="Response" version="1">
335 - <TMergeTicketsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
232 + <SaveTicket ActionType="Response" version="3">
233 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
336 336   <ResultCode>0</ResultCode>
337 337   <ResultMessage>ResultMessage</ResultMessage>
338 - </TMergeTicketsResponse_V1>
339 - </MergeTickets>
236 + </TSaveTicketResponse_V3>
237 + </SaveTicket>
340 340   </ACMP>
341 341  </ICQL>
342 -{{/apimacro}}
240 +)))
343 343  
344 -= GetTicket =
242 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
243 +(((
244 +(% class="showhide-header-flex" %)
245 +(((
246 +(% class="showhide-title" %)
247 +(((
248 +SaveTicket Response V3
249 +)))
345 345  
346 -{{apimacro title="GetTicket Request"}}
347 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V1">
348 - <ACMP>
349 - <GetTicket ActionType="Request" version="1">
350 - <TGetTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
351 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
352 - </TGetTicketRequest_V1>
353 - </GetTicket>
354 - </ACMP>
355 -</ICQL>
356 -{{/apimacro}}
251 +(% class="showhide-arrow" %)
252 +(((
253 +▶
254 +)))
255 +)))
256 +)))
357 357  
358 -{{apimacro title="GetTicket Response"}}
359 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V1">
258 +(% class="showhidecontent" style="display: none;" %)
259 +(((
260 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
360 360   <ACMP>
361 - <GetTicket ActionType="Response" version="1">
362 - <TGetTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
363 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
364 - <IntTicketId>0</IntTicketId>
365 - <Requester/>
366 - <Title>Title</Title>
367 - <HtmlDescription>HtmlDescription</HtmlDescription>
368 - <Assignee/>
369 - <Creator/>
370 - <CreatorType>tcACMPUser</CreatorType>
371 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
372 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
373 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
374 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
375 - <PriorityId>0</PriorityId>
376 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
377 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
378 - <Keywords>Keywords</Keywords>
379 - <CustomFieldValues>
380 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
381 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
382 - <Value>Value</Value>
383 - </TCustomFieldValue_V1>
384 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
385 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
386 - <Value>Value</Value>
387 - </TCustomFieldValue_V1>
388 - </CustomFieldValues>
262 + <SaveTicket ActionType="Response" version="3">
263 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
389 389   <ResultCode>0</ResultCode>
390 390   <ResultMessage>ResultMessage</ResultMessage>
391 - </TGetTicketResponse_V1>
392 - </GetTicket>
266 + </TSaveTicketResponse_V3>
267 + </SaveTicket>
393 393   </ACMP>
394 394  </ICQL>
395 -{{/apimacro}}
270 +)))
396 396  
397 -{{apimacro title="GetTicket Request V2"}}
398 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V2">
399 - <ACMP>
400 - <GetTicket ActionType="Request" version="2">
401 - <TGetTicketRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
402 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
403 - </TGetTicketRequest_V2>
404 - </GetTicket>
405 - </ACMP>
406 -</ICQL>
407 -{{/apimacro}}
272 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
273 +(((
274 +(% class="showhide-header-flex" %)
275 +(((
276 +(% class="showhide-title" %)
277 +(((
278 +SaveTicket Response V3
279 +)))
408 408  
409 -{{apimacro title="GetTicket Response V2"}}
410 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V2">
411 - <ACMP>
412 - <GetTicket ActionType="Response" version="2">
413 - <TGetTicketResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
414 - <Ticket xsi:type="TTicket_V1">
415 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
416 - <IntTicketId>0</IntTicketId>
417 - <Requester xsi:type="TContactInfo_V1">
418 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
419 - <Name>Name</Name>
420 - <FamilyName>FamilyName</FamilyName>
421 - <FullName>FullName</FullName>
422 - <Email>Email</Email>
423 - <HasPhoneNumber>false</HasPhoneNumber>
424 - <HasDeleteFlag>false</HasDeleteFlag>
425 - <IsUser>false</IsUser>
426 - </Requester>
427 - <Title>Title</Title>
428 - <HtmlDescription>HtmlDescription</HtmlDescription>
429 - <Assignee xsi:type="TContactInfo_V1">
430 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
431 - <Name>Name</Name>
432 - <FamilyName>FamilyName</FamilyName>
433 - <FullName>FullName</FullName>
434 - <Email>Email</Email>
435 - <HasPhoneNumber>false</HasPhoneNumber>
436 - <HasDeleteFlag>false</HasDeleteFlag>
437 - <IsUser>false</IsUser>
438 - </Assignee>
439 - <Creator xsi:type="TContactInfo_V1">
440 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
441 - <Name>Name</Name>
442 - <FamilyName>FamilyName</FamilyName>
443 - <FullName>FullName</FullName>
444 - <Email>Email</Email>
445 - <HasPhoneNumber>false</HasPhoneNumber>
446 - <HasDeleteFlag>false</HasDeleteFlag>
447 - <IsUser>false</IsUser>
448 - </Creator>
449 - <CreatorType>tcACMPUser</CreatorType>
450 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
451 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
452 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
453 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
454 - <PriorityId>0</PriorityId>
455 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
456 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
457 - <Keywords>Keywords</Keywords>
458 - <CustomFieldValues>
459 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
460 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
461 - <Value>Value</Value>
462 - </TCustomFieldValue_V1>
463 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
464 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
465 - <Value>Value</Value>
466 - </TCustomFieldValue_V1>
467 - </CustomFieldValues>
468 - <Escalation xsi:type="TTicketEscalation_V1">
469 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
470 - <Name>Name</Name>
471 - <Level>0</Level>
472 - </Escalation>
473 - <ScheduledForResubmission>false</ScheduledForResubmission>
474 - <Resubmission xsi:type="TTicketResubmission_V1">
475 - <Subject>Subject</Subject>
476 - <Content>Content</Content>
477 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
478 - <Due>Pending</Due>
479 - </Resubmission>
480 - </Ticket>
481 - <ResultCode>0</ResultCode>
482 - <ResultMessage>ResultMessage</ResultMessage>
483 - </TGetTicketResponse_V2>
484 - </GetTicket>
485 - </ACMP>
486 -</ICQL>
487 -{{/apimacro}}
281 +(% class="showhide-arrow" %)
282 +(((
283 +▶
284 +)))
285 +)))
286 +)))
488 488  
489 -{{apimacro title="GetTicket Request V3"}}
490 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V3">
288 +(% class="showhidecontent" style="display: none;" %)
289 +(((
290 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
491 491   <ACMP>
492 - <GetTicket ActionType="Request" version="3">
493 - <TGetTicketRequest_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
494 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
495 - </TGetTicketRequest_V3>
496 - </GetTicket>
497 - </ACMP>
498 -</ICQL>
499 -{{/apimacro}}
500 -
501 -{{apimacro title="GetTicket Response V3"}}
502 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V3">
503 - <ACMP>
504 - <GetTicket ActionType="Response" version="3">
505 - <TGetTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
506 - <Ticket xsi:type="TTicket_V2">
507 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
508 - <IntTicketId>0</IntTicketId>
509 - <Requester xsi:type="TContactInfo_V1">
510 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
511 - <Name>Name</Name>
512 - <FamilyName>FamilyName</FamilyName>
513 - <FullName>FullName</FullName>
514 - <Email>Email</Email>
515 - <HasPhoneNumber>false</HasPhoneNumber>
516 - <HasDeleteFlag>false</HasDeleteFlag>
517 - <IsUser>false</IsUser>
518 - </Requester>
519 - <Title>Title</Title>
520 - <HtmlDescription>HtmlDescription</HtmlDescription>
521 - <Assignee xsi:type="TAssigneeInfo_V1">
522 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
523 - <Name>Name</Name>
524 - <AssigneeIsGroup>false</AssigneeIsGroup>
525 - <Roles/>
526 - </Assignee>
527 - <Creator xsi:type="TContactInfo_V1">
528 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
529 - <Name>Name</Name>
530 - <FamilyName>FamilyName</FamilyName>
531 - <FullName>FullName</FullName>
532 - <Email>Email</Email>
533 - <HasPhoneNumber>false</HasPhoneNumber>
534 - <HasDeleteFlag>false</HasDeleteFlag>
535 - <IsUser>false</IsUser>
536 - </Creator>
537 - <CreatorType>tcACMPUser</CreatorType>
538 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
539 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
540 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
541 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
542 - <PriorityId>0</PriorityId>
543 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
544 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
545 - <Keywords>Keywords</Keywords>
546 - <CustomFieldValues>
547 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
548 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
549 - <Value>Value</Value>
550 - </TCustomFieldValue_V1>
551 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
552 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
553 - <Value>Value</Value>
554 - </TCustomFieldValue_V1>
555 - </CustomFieldValues>
556 - <Escalation xsi:type="TTicketEscalation_V1">
557 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
558 - <Name>Name</Name>
559 - <Level>0</Level>
560 - </Escalation>
561 - <ScheduledForResubmission>false</ScheduledForResubmission>
562 - <Resubmission xsi:type="TTicketResubmission_V1">
563 - <Subject>Subject</Subject>
564 - <Content>Content</Content>
565 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
566 - <Due>Pending</Due>
567 - </Resubmission>
568 - <PlainDescription>PlainDescription</PlainDescription>
569 - </Ticket>
292 + <SaveTicket ActionType="Response" version="3">
293 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
570 570   <ResultCode>0</ResultCode>
571 571   <ResultMessage>ResultMessage</ResultMessage>
572 - </TGetTicketResponse_V3>
573 - </GetTicket>
296 + </TSaveTicketResponse_V3>
297 + </SaveTicket>
574 574   </ACMP>
575 575  </ICQL>
576 -{{/apimacro}}
300 +)))
577 577  
578 -{{apimacro title="GetTicket Request V4"}}
579 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V4">
580 - <ACMP>
581 - <GetTicket ActionType="Request" version="4">
582 - <TGetTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
583 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
584 - </TGetTicketRequest_V4>
585 - </GetTicket>
586 - </ACMP>
587 -</ICQL>
588 -{{/apimacro}}
302 +(% class="showhide-header" data-show-duration="$effectduration" data-show-effect="$effect" %)
303 +(((
304 +(% class="showhide-header-flex" %)
305 +(((
306 +(% class="showhide-title" %)
307 +(((
308 +SaveTicket Response V3
309 +)))
589 589  
590 -{{apimacro title="GetTicket Response V4"}}
591 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V4">
592 - <ACMP>
593 - <GetTicket ActionType="Response" version="4">
594 - <TGetTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
595 - <Ticket xsi:type="TTicket_V3">
596 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
597 - <IntTicketId>0</IntTicketId>
598 - <Requester xsi:type="TContactInfo_V1">
599 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
600 - <Name>Name</Name>
601 - <FamilyName>FamilyName</FamilyName>
602 - <FullName>FullName</FullName>
603 - <Email>Email</Email>
604 - <HasPhoneNumber>false</HasPhoneNumber>
605 - <HasDeleteFlag>false</HasDeleteFlag>
606 - <IsUser>false</IsUser>
607 - </Requester>
608 - <Title>Title</Title>
609 - <HtmlDescription>HtmlDescription</HtmlDescription>
610 - <Assignee xsi:type="TAssigneeInfo_V1">
611 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
612 - <Name>Name</Name>
613 - <AssigneeIsGroup>false</AssigneeIsGroup>
614 - <Roles/>
615 - </Assignee>
616 - <Creator xsi:type="TContactInfo_V1">
617 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
618 - <Name>Name</Name>
619 - <FamilyName>FamilyName</FamilyName>
620 - <FullName>FullName</FullName>
621 - <Email>Email</Email>
622 - <HasPhoneNumber>false</HasPhoneNumber>
623 - <HasDeleteFlag>false</HasDeleteFlag>
624 - <IsUser>false</IsUser>
625 - </Creator>
626 - <CreatorType>tcACMPUser</CreatorType>
627 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
628 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
629 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
630 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
631 - <PriorityId>0</PriorityId>
632 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
633 - <ResolutionId>ResolutionId</ResolutionId>
634 - <Keywords>Keywords</Keywords>
635 - <CustomFieldValues>
636 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
637 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
638 - <Value>Value</Value>
639 - </TCustomFieldValue_V1>
640 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
641 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
642 - <Value>Value</Value>
643 - </TCustomFieldValue_V1>
644 - </CustomFieldValues>
645 - <Escalation xsi:type="TTicketEscalation_V1">
646 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
647 - <Name>Name</Name>
648 - <Level>0</Level>
649 - </Escalation>
650 - <ScheduledForResubmission>false</ScheduledForResubmission>
651 - <Resubmission xsi:type="TTicketResubmission_V1">
652 - <Subject>Subject</Subject>
653 - <Content>Content</Content>
654 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
655 - <Due>Pending</Due>
656 - </Resubmission>
657 - <PlainDescription>PlainDescription</PlainDescription>
658 - <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
659 - </Ticket>
660 - <ResultCode>0</ResultCode>
661 - <ResultMessage>ResultMessage</ResultMessage>
662 - </TGetTicketResponse_V4>
663 - </GetTicket>
664 - </ACMP>
665 -</ICQL>
666 -{{/apimacro}}
311 +(% class="showhide-arrow" %)
312 +(((
313 +▶
314 +)))
315 +)))
316 +)))
667 667  
668 -Bei einem leeren Assignee wird das Feld UserType immernoch befüllt sein und den Wert "AcmpUser" haben. Das liegt daran, dass das der Standardwert für diesen Datentypen ist. Die anderen Felder haben Datentypen, die leer sein können z.B. Set oder String. Das Verhalten des UserType ist ähnlich wie bei dem Feld AssigneeIsGroup, das in so einem Fall den Standardwert eines Booleans "false" beinhaltet.
669 -
670 -{{apimacro title="GetTicket Request V5"}}
671 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketRequest_V5">
318 +(% class="showhidecontent" style="display: none;" %)
319 +(((
320 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V3">
672 672   <ACMP>
673 - <GetTicket ActionType="Request" version="5">
674 - <TGetTicketRequest_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
675 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
676 - </TGetTicketRequest_V5>
677 - </GetTicket>
678 - </ACMP>
679 -</ICQL>
680 -{{/apimacro}}
681 -
682 -{{apimacro title="GetTicket Response V5"}}
683 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResponse_V5">
684 - <ACMP>
685 - <GetTicket ActionType="Response" version="5">
686 - <TGetTicketResponse_V5 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
687 - <Ticket xsi:type="TTicket_V4">
688 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
689 - <IntTicketId>0</IntTicketId>
690 - <Requester xsi:type="TContactInfo_V1">
691 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
692 - <Name>Name</Name>
693 - <FamilyName>FamilyName</FamilyName>
694 - <FullName>FullName</FullName>
695 - <Email>Email</Email>
696 - <HasPhoneNumber>true</HasPhoneNumber>
697 - <HasDeleteFlag>false</HasDeleteFlag>
698 - <IsUser>false</IsUser>
699 - </Requester>
700 - <Title>Title</Title>
701 - <HtmlDescription>HtmlDescription</HtmlDescription>
702 - <Assignee xsi:type="TAssigneeInfo_V1">
703 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
704 - <Name>Name</Name>
705 - <AssigneeIsGroup>false</AssigneeIsGroup>
706 - <Roles/>
707 - </Assignee>
708 - <Creator xsi:type="TContactInfo_V1">
709 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
710 - <Name>Name</Name>
711 - <FamilyName>FamilyName</FamilyName>
712 - <FullName>FullName</FullName>
713 - <Email>Email</Email>
714 - <HasPhoneNumber>true</HasPhoneNumber>
715 - <HasDeleteFlag>false</HasDeleteFlag>
716 - <IsUser>false</IsUser>
717 - </Creator>
718 - <CreatorType>tcACMPUser</CreatorType>
719 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
720 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
721 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
722 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
723 - <PriorityId>0</PriorityId>
724 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
725 - <ResolutionId>ResolutionId</ResolutionId>
726 - <Keywords>Keywords</Keywords>
727 - <CustomFieldValues>
728 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
729 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
730 - <Value>Value</Value>
731 - </TCustomFieldValue_V1>
732 - <TCustomFieldValue_V1 xsi:type="TCustomFieldValue_V1">
733 - <FieldId>{59387FFD-B171-47C5-B735-041FA132CA39}</FieldId>
734 - <Value>Value</Value>
735 - </TCustomFieldValue_V1>
736 - </CustomFieldValues>
737 - <Escalation xsi:type="TTicketEscalation_V1">
738 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
739 - <Name>Name</Name>
740 - <Level>0</Level>
741 - </Escalation>
742 - <ScheduledForResubmission>false</ScheduledForResubmission>
743 - <Resubmission xsi:type="TTicketResubmission_V1">
744 - <Subject>Subject</Subject>
745 - <Content>Content</Content>
746 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
747 - <Due>Pending</Due>
748 - </Resubmission>
749 - <PlainDescription>PlainDescription</PlainDescription>
750 - <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
751 - <TotalTicketCosts>0</TotalTicketCosts>
752 - <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
753 - </Ticket>
322 + <SaveTicket ActionType="Response" version="3">
323 + <TSaveTicketResponse_V3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
754 754   <ResultCode>0</ResultCode>
755 755   <ResultMessage>ResultMessage</ResultMessage>
756 - </TGetTicketResponse_V5>
757 - </GetTicket>
326 + </TSaveTicketResponse_V3>
327 + </SaveTicket>
758 758   </ACMP>
759 759  </ICQL>
760 -{{/apimacro}}
330 +)))
761 761  
762 -= GetTicketFromTemplate =
763 -
764 -Manche Felder im Response werden niemals gesetzt sein, weil man sie über das Template nicht setzen kann.
765 -
766 -Arbeitszeiten und Kosten werden beim Anlegen des Tickets aus der Vorlage geholt, so dass im Response nur die Summen stehen.
767 -
768 -{{apimacro title="GetTicketFromTemplate Request"}}
769 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateRequest_V1">
332 +{{apimacro title="SaveTicket Request V4"}}
333 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketRequest_V4">
770 770   <ACMP>
771 - <GetTicketFromTemplate ActionType="Request" version="1">
772 - <TGetTicketFromTemplateRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
773 - <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
774 - </TGetTicketFromTemplateRequest_V1>
775 - </GetTicketFromTemplate>
776 - </ACMP>
777 -</ICQL>
778 -{{/apimacro}}
779 -
780 -{{apimacro title="GetTicketFromTemplate Response"}}
781 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketFromTemplateResponse_V1">
782 - <ACMP>
783 - <GetTicketFromTemplate ActionType="Response" version="1">
784 - <TGetTicketFromTemplateResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
335 + <SaveTicket ActionType="Request" version="4">
336 + <TSaveTicketRequest_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
785 785   <Ticket xsi:type="TTicket_V4">
786 786   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
787 - <IntTicketId>0</IntTicketId>
788 788   <Requester xsi:type="TContactInfo_V1">
789 789   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
790 - <Name>Name</Name>
791 - <FamilyName>FamilyName</FamilyName>
792 - <FullName>FullName</FullName>
793 - <Email>Email</Email>
794 - <HasPhoneNumber>true</HasPhoneNumber>
795 - <HasDeleteFlag>false</HasDeleteFlag>
796 - <IsUser>false</IsUser>
797 797   </Requester>
798 798   <Title>Title</Title>
799 799   <HtmlDescription>HtmlDescription</HtmlDescription>
800 800   <Assignee xsi:type="TAssigneeInfo_V1">
801 801   <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
802 - <Name>Name</Name>
803 803   <AssigneeIsGroup>false</AssigneeIsGroup>
804 - <Roles/>
805 805   </Assignee>
806 - <Creator xsi:type="TContactInfo_V1">
807 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
808 - <Name>Name</Name>
809 - <FamilyName>FamilyName</FamilyName>
810 - <FullName>FullName</FullName>
811 - <Email>Email</Email>
812 - <HasPhoneNumber>true</HasPhoneNumber>
813 - <HasDeleteFlag>false</HasDeleteFlag>
814 - <IsUser>false</IsUser>
815 - </Creator>
816 - <CreatorType>tcACMPUser</CreatorType>
817 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
818 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
819 819   <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
820 820   <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
821 821   <PriorityId>0</PriorityId>
... ... @@ -834,8 +834,6 @@
834 834   </CustomFieldValues>
835 835   <Escalation xsi:type="TTicketEscalation_V1">
836 836   <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
837 - <Name>Name</Name>
838 - <Level>0</Level>
839 839   </Escalation>
840 840   <ScheduledForResubmission>false</ScheduledForResubmission>
841 841   <Resubmission xsi:type="TTicketResubmission_V1">
... ... @@ -845,433 +845,75 @@
845 845   <Due>Pending</Due>
846 846   </Resubmission>
847 847   <PlainDescription>PlainDescription</PlainDescription>
848 - <TotalWorkingTimeMinutes>0</TotalWorkingTimeMinutes>
849 - <TotalTicketCosts>0</TotalTicketCosts>
850 850   <TemplateId>{59387FFD-B171-47C5-B735-041FA132CA39}</TemplateId>
851 851   </Ticket>
852 - <ResultCode>0</ResultCode>
853 - <ResultMessage>ResultMessage</ResultMessage>
854 - </TGetTicketFromTemplateResponse_V1>
855 - </GetTicketFromTemplate>
377 + </TSaveTicketRequest_V4>
378 + </SaveTicket>
856 856   </ACMP>
857 857  </ICQL>
858 858  {{/apimacro}}
859 859  
860 -= GetTicketAttachments =
383 +Beim Speichern eines Tickets werden vom Assignee nur die Felder "ID" und "AssigneeIsGroup" berücksichtigt. Name, Description, Email, UserType und Rollen eines Users oder einer Gruppe können nicht über dieses Command geändert werden.
861 861  
862 -{{apimacro title="GetTicketAttachments Request"}}
863 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsRequest_V1">
864 - <ACMP>
865 - <GetTicketAttachments ActionType="Request" version="1">
866 - <TGetTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
867 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
868 - </TGetTicketAttachmentsRequest_V1>
869 - </GetTicketAttachments>
870 - </ACMP>
871 -</ICQL>
872 -{{/apimacro}}
385 +Wenn das verwendete Template als Status "Geschlossen" gesetzt hat, wird dies **nicht** von der API berücksichtigt. In diesem Fall muss die aufrufende Stelle im Anschluss an das SaveTicket_V4 Command noch ein CloseTicket_V1 Command schicken.
873 873  
874 -{{apimacro title="GetTicketAttachments Response"}}
875 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentsResponse_V1">
387 +{{apimacro title="SaveTicket Response V4"}}
388 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketResponse_V4">
876 876   <ACMP>
877 - <GetTicketAttachments ActionType="Response" version="1">
878 - <TGetTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
879 - <AttachmentList>
880 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
881 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
882 - <Name>Name</Name>
883 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
884 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
885 - <ContentId>ContentId</ContentId>
886 - <ItemKind>aiHDQuery</ItemKind>
887 - <FileName>FileName</FileName>
888 - <FileSize>0</FileSize>
889 - <Description>Description</Description>
890 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
891 - <IsVisibleForWeb>false</IsVisibleForWeb>
892 - </TTicketAttachment_V1>
893 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
894 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
895 - <Name>Name</Name>
896 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
897 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
898 - <ContentId>ContentId</ContentId>
899 - <ItemKind>aiHDQuery</ItemKind>
900 - <FileName>FileName</FileName>
901 - <FileSize>0</FileSize>
902 - <Description>Description</Description>
903 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
904 - <IsVisibleForWeb>false</IsVisibleForWeb>
905 - </TTicketAttachment_V1>
906 - </AttachmentList>
390 + <SaveTicket ActionType="Response" version="4">
391 + <TSaveTicketResponse_V4 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
907 907   <ResultCode>0</ResultCode>
908 908   <ResultMessage>ResultMessage</ResultMessage>
909 - </TGetTicketAttachmentsResponse_V1>
910 - </GetTicketAttachments>
394 + </TSaveTicketResponse_V4>
395 + </SaveTicket>
911 911   </ACMP>
912 912  </ICQL>
913 913  {{/apimacro}}
914 914  
915 -= GetTicketAttachment =
400 += CloseTicket =
916 916  
917 -{{apimacro title="GetTicketAttachment Request"}}
918 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentRequest_V1">
919 - <ACMP>
920 - <GetTicketAttachment ActionType="Request" version="1">
921 - <TGetTicketAttachmentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
922 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
923 - <AttachmentId>{59387FFD-B171-47C5-B735-041FA132CA39}</AttachmentId>
924 - </TGetTicketAttachmentRequest_V1>
925 - </GetTicketAttachment>
926 - </ACMP>
927 -</ICQL>
928 -{{/apimacro}}
402 +Pflichtfelder:
929 929  
930 -{{apimacro title="GetTicketAttachment Response"}}
931 -LSchema-instance" xmlns="http://acmp.com/GetTicketAttachmentResponse_V1">
932 - <ACMP>
933 - <GetTicketAttachment ActionType="Response" version="1">
934 - <TGetTicketAttachmentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
935 - <TicketAttachment xsi:type="TTicketAttachment_V1">
936 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
937 - <Name>Name</Name>
938 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
939 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
940 - <ContentId>ContentId</ContentId>
941 - <ItemKind>aiHDQuery</ItemKind>
942 - <FileName>FileName</FileName>
943 - <FileSize>0</FileSize>
944 - <Description>Description</Description>
945 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
946 - <IsVisibleForWeb>true</IsVisibleForWeb>
947 - </TicketAttachment>
948 - <ResultCode>0</ResultCode>
949 - <ResultMessage>ResultMessage</ResultMessage>
950 - </TGetTicketAttachmentResponse_V1>
951 - </GetTicketAttachment>
952 - </ACMP>
953 -</ICQL>
954 -{{/apimacro}}
404 +**TicketId, Assignee**
955 955  
956 -= SaveTicketAttachments =
957 957  
958 -Bei neuen Attachments sind die Felder Id, DocumentId, Name und FileName Pflichtfelder.
407 +Für dieses Command gibt es ein paar Felder, die unter bestimmten Voraussetzungen gesetzt sein müssen, da sonst der Request nicht valide ist.
959 959  
960 -Beim Editieren von Attachments können nur die Felder Description und IsVisibleForWeb editiert werden. Hierbei muss trotzdem die Id und DocumentId angegeben werden, um das zu editierende Attachment zu finden.
409 +**ResolutionId:** Wenn in den ACMP Einstellungen Resolutionen aktiviert sind, dann muss dieses Feld die Id einer Resolution beinhalten.
961 961  
962 -{{apimacro title="SaveTicketAttachments Request"}}
963 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsRequest_V1">
964 - <ACMP>
965 - <SaveTicketAttachments ActionType="Request" version="1">
966 - <TSaveTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
967 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
968 - <Attachments>
969 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
970 - <!-- Mandatory -->
971 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
972 - <!-- Mandatory -->
973 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
974 - <Name>Name</Name>
975 - <ContentId>ContentId</ContentId>
976 - <FileName>FileName</FileName>
977 - <Description>Description</Description>
978 - <IsVisibleForWeb>true</IsVisibleForWeb>
979 - </TTicketAttachment_V1>
980 - </Attachments>
981 - </TSaveTicketAttachmentsRequest_V1>
982 - </SaveTicketAttachments>
983 - </ACMP>
984 -</ICQL>
985 -{{/apimacro}}
411 +**Comment: **Wenn in den ACMP Einstellungen ein Kommentar zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Kommentarobjekt beinhalten bei dem die Felder Id und Text befüllt sein müssen. Die TicketId des Kommentarobjekts wird an dieser Stelle ignoriert.
986 986  
987 -{{apimacro title="GetTicketAttachments Response"}}
988 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketAttachmentsResponse_V1">
989 - <ACMP>
990 - <SaveTicketAttachments ActionType="Response" version="1">
991 - <TSaveTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
992 - <ResultCode>0</ResultCode>
993 - <ResultMessage>ResultMessage</ResultMessage>
994 - </TSaveTicketAttachmentsResponse_V1>
995 - </SaveTicketAttachments>
996 - </ACMP>
997 -</ICQL>
998 -{{/apimacro}}
413 +**WorkingTime: **Wenn in den ACMP Einstellungen Arbeitszeiten für Tickets aktiviert sind und eine Arbeitszeit zum Schließen eines Tickets erzwungen wird, dann muss dieses Feld ein Arbeitszeitobjekt beinhalten bei dem die Felder Id, TicketId, Executor, StartDate und EndDate befüllt sind. StartDate muss kleiner sein als EndDate.
999 999  
1000 -= GetTicketComments =
1001 -
1002 -{{apimacro title="GetTicketComments Request"}}
1003 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsRequest_V1">
415 +{{apimacro title="CloseTicket Request"}}
416 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketRequest_V1">
1004 1004   <ACMP>
1005 - <GetTicketComments ActionType="Request" version="1">
1006 - <TGetTicketCommentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1007 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1008 - </TGetTicketCommentsRequest_V1>
1009 - </GetTicketComments>
1010 - </ACMP>
1011 -</ICQL>
1012 -{{/apimacro}}
1013 -
1014 -{{apimacro title="GetTicketComments Response"}}
1015 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentsResponse_V1">
1016 - <ACMP>
1017 - <GetTicketComments ActionType="Response" version="1">
1018 - <TGetTicketCommentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1019 - <Comments>
1020 - <TTicketComment_V1 xsi:type="TTicketComment_V1">
1021 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1022 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1023 - <Creator/>
1024 - <HtmlComment>HtmlComment</HtmlComment>
1025 - <PlainComment>PlainComment</PlainComment>
1026 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1027 - <IsExternal>false</IsExternal>
1028 - <ExternalMail>ExternalMail</ExternalMail>
1029 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1030 - <ExternalCC>ExternalCC</ExternalCC>
1031 - <IsPublic>false</IsPublic>
1032 - <PublicRecipient>PublicRecipient</PublicRecipient>
1033 - <PublicCC>PublicCC</PublicCC>
1034 - <PublicBCC>PublicBCC</PublicBCC>
1035 - <SignatureHtml>SignatureHtml</SignatureHtml>
1036 - <IsVisibleForWeb>false</IsVisibleForWeb>
1037 - </TTicketComment_V1>
1038 - <TTicketComment_V1 xsi:type="TTicketComment_V1">
1039 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1040 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1041 - <Creator/>
1042 - <HtmlComment>HtmlComment</HtmlComment>
1043 - <PlainComment>PlainComment</PlainComment>
1044 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1045 - <IsExternal>false</IsExternal>
1046 - <ExternalMail>ExternalMail</ExternalMail>
1047 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1048 - <ExternalCC>ExternalCC</ExternalCC>
1049 - <IsPublic>false</IsPublic>
1050 - <PublicRecipient>PublicRecipient</PublicRecipient>
1051 - <PublicCC>PublicCC</PublicCC>
1052 - <PublicBCC>PublicBCC</PublicBCC>
1053 - <SignatureHtml>SignatureHtml</SignatureHtml>
1054 - <IsVisibleForWeb>false</IsVisibleForWeb>
1055 - </TTicketComment_V1>
1056 - </Comments>
1057 - <ResultCode>0</ResultCode>
1058 - <ResultMessage>ResultMessage</ResultMessage>
1059 - </TGetTicketCommentsResponse_V1>
1060 - </GetTicketComments>
1061 - </ACMP>
1062 -</ICQL>
1063 -{{/apimacro}}
1064 -
1065 -= GetTicketComment =
1066 -
1067 -{{apimacro title="GetTicketComment_V1 Request"}}
1068 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V1">
1069 - <ACMP>
1070 - <GetTicketComment ActionType="Request" version="1">
1071 - <TGetTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1072 - <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1073 - <GetPlainText>false</GetPlainText>
1074 - </TGetTicketCommentRequest_V1>
1075 - </GetTicketComment>
1076 - </ACMP>
1077 -</ICQL>
1078 -{{/apimacro}}
1079 -
1080 -{{apimacro title="GetTicketComment_V1 Response"}}
1081 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V1">
1082 - <ACMP>
1083 - <GetTicketComment ActionType="Response" version="1">
1084 - <TGetTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1085 - <Comment xsi:type="TTicketComment_V2">
1086 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1087 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1088 - <Creator xsi:type="TContactInfo_V1">
1089 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1090 - <Name>Name</Name>
1091 - <FamilyName>FamilyName</FamilyName>
1092 - <FullName>FullName</FullName>
1093 - <Email>Email</Email>
1094 - <HasPhoneNumber>false</HasPhoneNumber>
1095 - <HasDeleteFlag>false</HasDeleteFlag>
1096 - <IsUser>false</IsUser>
1097 - </Creator>
1098 - <IsPlainText>true</IsPlainText>
1099 - <CommentText>CommentText</CommentText>
1100 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1101 - <IsExternal>true</IsExternal>
1102 - <ExternalMail>ExternalMail</ExternalMail>
1103 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1104 - <ExternalCC>ExternalCC</ExternalCC>
1105 - <IsPublic>true</IsPublic>
1106 - <PublicRecipient>PublicRecipient</PublicRecipient>
1107 - <PublicCC>PublicCC</PublicCC>
1108 - <PublicBCC>PublicBCC</PublicBCC>
1109 - <Signature>Signature</Signature>
1110 - <IsVisibleForWeb>true</IsVisibleForWeb>
1111 - </Comment>
1112 - <ResultCode>0</ResultCode>
1113 - <ResultMessage>ResultMessage</ResultMessage>
1114 - </TGetTicketCommentResponse_V1>
1115 - </GetTicketComment>
1116 - </ACMP>
1117 -</ICQL>
1118 -{{/apimacro}}
1119 -
1120 -{{apimacro title="GetTicketComment_V2 Request"}}
1121 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentRequest_V2">
1122 - <ACMP>
1123 - <GetTicketComment ActionType="Request" version="2">
1124 - <TGetTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1125 - <CommentId>{59387FFD-B171-47C5-B735-041FA132CA39}</CommentId>
1126 - <GetPlainText>false</GetPlainText>
1127 - </TGetTicketCommentRequest_V2>
1128 - </GetTicketComment>
1129 - </ACMP>
1130 -</ICQL>
1131 -{{/apimacro}}
1132 -
1133 -{{apimacro title="GetTicketComment_V2 Response"}}
1134 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCommentResponse_V2">
1135 - <ACMP>
1136 - <GetTicketComment ActionType="Response" version="2">
1137 - <TGetTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
418 + <CloseTicket ActionType="Request" version="1">
419 + <TCloseTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
420 + <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1138 1138   <Comment xsi:type="TTicketComment_V3">
1139 1139   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1140 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1141 - <Creator xsi:type="TContactInfo_V1">
1142 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1143 - <Name>Name</Name>
1144 - <FamilyName>FamilyName</FamilyName>
1145 - <FullName>FullName</FullName>
1146 - <Email>Email</Email>
1147 - <HasPhoneNumber>false</HasPhoneNumber>
1148 - <HasDeleteFlag>false</HasDeleteFlag>
1149 - <IsUser>false</IsUser>
1150 - </Creator>
423 + <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1151 1151   <IsPlainText>false</IsPlainText>
1152 1152   <CommentText>CommentText</CommentText>
1153 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1154 - <IsExternal>false</IsExternal>
1155 - <ExternalMail>ExternalMail</ExternalMail>
1156 - <ExternalRecepient>ExternalRecepient</ExternalRecepient>
1157 - <ExternalCC>ExternalCC</ExternalCC>
1158 1158   <IsPublic>false</IsPublic>
1159 1159   <PublicRecipient>PublicRecipient</PublicRecipient>
1160 1160   <PublicCC>PublicCC</PublicCC>
1161 1161   <PublicBCC>PublicBCC</PublicBCC>
1162 - <Signature>Signature</Signature>
1163 1163   <IsVisibleForWeb>true</IsVisibleForWeb>
1164 - <AttachmentLinks>
1165 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1166 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1167 - <Name>Name</Name>
1168 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1169 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1170 - <ContentId>ContentId</ContentId>
1171 - <ItemKind>aiHDQuery</ItemKind>
1172 - <FileName>FileName</FileName>
1173 - <FileSize>0</FileSize>
1174 - <Description>Description</Description>
1175 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1176 - <IsVisibleForWeb>false</IsVisibleForWeb>
1177 - </TTicketAttachment_V1>
1178 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1179 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1180 - <Name>Name</Name>
1181 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1182 - <ItemId>{59387FFD-B171-47C5-B735-041FA132CA39}</ItemId>
1183 - <ContentId>ContentId</ContentId>
1184 - <ItemKind>aiHDQuery</ItemKind>
1185 - <FileName>FileName</FileName>
1186 - <FileSize>0</FileSize>
1187 - <Description>Description</Description>
1188 - <LinkedOn>1899-12-30T00:00:00.000Z</LinkedOn>
1189 - <IsVisibleForWeb>false</IsVisibleForWeb>
1190 - </TTicketAttachment_V1>
1191 - </AttachmentLinks>
1192 1192   </Comment>
1193 - <ResultCode>0</ResultCode>
1194 - <ResultMessage>ResultMessage</ResultMessage>
1195 - </TGetTicketCommentResponse_V2>
1196 - </GetTicketComment>
1197 - </ACMP>
1198 -</ICQL>
1199 -{{/apimacro}}
1200 -
1201 -= SaveTicketComment =
1202 -
1203 -Folgende Eigenschaften werden vom ACMP Server ignoriert:
1204 -
1205 -* Creator
1206 -* CreationDate
1207 -* IsExternal
1208 -* ExternalMail
1209 -* ExternalRecipient
1210 -* ExternalCC
1211 -* Signature
1212 -
1213 -{{apimacro title="SaveTicketComment_V1 Request"}}
1214 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1215 - <ACMP>
1216 - <SaveTicketComment ActionType="Request" version="1">
1217 - <TSaveTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1218 - <Comment xsi:type="TTicketComment_V2">
1219 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1220 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1221 - <IsPlainText>false</IsPlainText>
1222 - <!-- HTML Text or Plaintext -->
1223 - <CommentText>CommentText</CommentText>
1224 - <IsPublic>false</IsPublic>
1225 - <PublicRecipient>PublicRecipient</PublicRecipient>
1226 - <PublicCC>PublicCC</PublicCC>
1227 - <PublicBCC>PublicBCC</PublicBCC>
1228 - <IsVisibleForWeb>true</IsVisibleForWeb>
1229 - </Comment>
1230 - </TSaveTicketCommentRequest_V1>
1231 - </SaveTicketComment>
1232 - </ACMP>
1233 -</ICQL>
1234 -{{/apimacro}}
1235 -
1236 -{{apimacro title="SaveTicketComment_V1 Response"}}
1237 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V1">
1238 - <ACMP>
1239 - <SaveTicketComment ActionType="Response" version="1">
1240 - <TSaveTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1241 - <ResultCode>0</ResultCode>
1242 - <ResultMessage>ResultMessage</ResultMessage>
1243 - </TSaveTicketCommentResponse_V1>
1244 - </SaveTicketComment>
1245 - </ACMP>
1246 -</ICQL>
1247 -{{/apimacro}}
1248 -
1249 -{{apimacro title="SaveTicketComment_V2 Request"}}
1250 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentRequest_V1">
1251 - <ACMP>
1252 - <SaveTicketComment ActionType="Request" version="2">
1253 - <TSaveTicketCommentRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1254 - <Comment xsi:type="TTicketComment_V3">
1255 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1256 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1257 - <IsPlainText>false</IsPlainText>
1258 - <!-- HTML Text or Plaintext -->
1259 - <CommentText>CommentText</CommentText>
1260 - <IsPublic>false</IsPublic>
1261 - <PublicRecipient>PublicRecipient</PublicRecipient>
1262 - <PublicCC>PublicCC</PublicCC>
1263 - <PublicBCC>PublicBCC</PublicBCC>
1264 - <IsVisibleForWeb>true</IsVisibleForWeb>
1265 - <AttachmentLinks>
1266 - <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1267 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1268 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1269 - </TTicketAttachment_V1> <TTicketAttachment_V1 xsi:type="TTicketAttachment_V1">
1270 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1271 - <DocumentId>{59387FFD-B171-47C5-B735-041FA132CA39}</DocumentId>
1272 - </TTicketAttachment_V1>
1273 - </AttachmentLinks>
1274 - </Comment>
432 + <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
433 + <Assignee xsi:type="TAssigneeInfo_V1">
434 + <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
435 + <Name>Name</Name>
436 + <AssigneeIsGroup>false</AssigneeIsGroup>
437 + <Roles/>
438 + </Assignee>
439 + <ResolutionId>ResolutionId</ResolutionId>
440 + <CloseLinkedTicketIds>
441 + <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
442 + <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
443 + </CloseLinkedTicketIds>
1275 1275   <WorkingTime xsi:type="TTicketWorkingTime_V1">
1276 1276   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1277 1277   <StartDate>1899-12-30T00:00:00.000Z</StartDate>
... ... @@ -1280,1592 +1280,56 @@
1280 1280   <Executor xsi:type="TContactInfo_V1">
1281 1281   <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1282 1282   </Executor>
1283 - </WorkingTime>
1284 - </TSaveTicketCommentRequest_V2>
1285 - </SaveTicketComment>
1286 - </ACMP>
1287 -</ICQL>
1288 -{{/apimacro}}
1289 -
1290 -{{apimacro title="SaveTicketComment_V2 Response"}}
1291 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCommentResponse_V2">
1292 - <ACMP>
1293 - <SaveTicketComment ActionType="Response" version="2">
1294 - <TSaveTicketCommentResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1295 - <ResultCode>0</ResultCode>
1296 - <ResultMessage>ResultMessage</ResultMessage>
1297 - </TSaveTicketCommentResponse_V2>
1298 - </SaveTicketComment>
1299 - </ACMP>
1300 -</ICQL>
1301 -{{/apimacro}}
1302 -
1303 -= GetCommentListOfTicket =
1304 -
1305 -{{apimacro title="GetCommentListOfTicket Request"}}
1306 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketRequest_V1">
1307 - <ACMP>
1308 - <GetCommentListOfTicket ActionType="Request" version="1">
1309 - <TGetCommentListOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1310 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1311 - </TGetCommentListOfTicketRequest_V1>
1312 - </GetCommentListOfTicket>
1313 - </ACMP>
1314 -</ICQL>
1315 -{{/apimacro}}
1316 -
1317 -{{apimacro title="GetCommentListOfTicket Response"}}
1318 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetCommentListOfTicketResponse_V1">
1319 - <ACMP>
1320 - <GetCommentListOfTicket ActionType="Response" version="1">
1321 - <TGetCommentListOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1322 - <Comments>
1323 - <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1324 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1325 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1326 - <PreviewText>PreviewText</PreviewText>
1327 - <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1328 - <Creator xsi:type="TContactInfo_V1">
1329 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1330 - <Name>Name</Name>
1331 - <FamilyName>FamilyName</FamilyName>
1332 - <FullName>FullName</FullName>
1333 - <Email>Email</Email>
1334 - <HasPhoneNumber>false</HasPhoneNumber>
1335 - <HasDeleteFlag>false</HasDeleteFlag>
1336 - <IsUser>false</IsUser>
1337 - </Creator>
1338 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1339 - <IsExternal>false</IsExternal>
1340 - <IsPublic>false</IsPublic>
1341 - <IsVisibleForWeb>false</IsVisibleForWeb>
1342 - </TTicketCommentInfo_V1>
1343 - <TTicketCommentInfo_V1 xsi:type="TTicketCommentInfo_V1">
1344 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1345 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
1346 - <PreviewText>PreviewText</PreviewText>
1347 - <PreviewTextIsTruncated>false</PreviewTextIsTruncated>
1348 - <Creator xsi:type="TContactInfo_V1">
1349 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1350 - <Name>Name</Name>
1351 - <FamilyName>FamilyName</FamilyName>
1352 - <FullName>FullName</FullName>
1353 - <Email>Email</Email>
1354 - <HasPhoneNumber>false</HasPhoneNumber>
1355 - <HasDeleteFlag>false</HasDeleteFlag>
1356 - <IsUser>false</IsUser>
1357 - </Creator>
1358 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
1359 - <IsExternal>false</IsExternal>
1360 - <IsPublic>false</IsPublic>
1361 - <IsVisibleForWeb>false</IsVisibleForWeb>
1362 - </TTicketCommentInfo_V1>
1363 - </Comments>
1364 - <ResultCode>0</ResultCode>
1365 - <ResultMessage>ResultMessage</ResultMessage>
1366 - </TGetCommentListOfTicketResponse_V1>
1367 - </GetCommentListOfTicket>
1368 - </ACMP>
1369 -</ICQL>
1370 -{{/apimacro}}
1371 -
1372 -= GetTicketCategoryList =
1373 -
1374 -{{apimacro title="GetTicketCategory Request"}}
1375 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListRequest_V1">
1376 - <ACMP>
1377 - <GetTicketCategoryList ActionType="Request" version="1">
1378 - <TGetTicketCategoryListRequest_V1/>
1379 - </GetTicketCategoryList>
1380 - </ACMP>
1381 -</ICQL>
1382 -{{/apimacro}}
1383 -
1384 -{{apimacro title="GetTicketCategory Response"}}
1385 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCategoryListResponse_V1">
1386 - <ACMP>
1387 - <GetTicketCategoryList ActionType="Response" version="1">
1388 - <TGetTicketCategoryListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1389 - <Categories>
1390 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1391 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1392 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1393 - <Caption_EN>Caption_EN</Caption_EN>
1394 - <Caption_DE>Caption_DE</Caption_DE>
1395 - </TTicketCategory_V1>
1396 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1397 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1398 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1399 - <Caption_EN>Caption_EN</Caption_EN>
1400 - <Caption_DE>Caption_DE</Caption_DE>
1401 - </TTicketCategory_V1>
1402 - </Categories>
1403 - <ResultCode>0</ResultCode>
1404 - <ResultMessage>ResultMessage</ResultMessage>
1405 - </TGetTicketCategoryListResponse_V1>
1406 - </GetTicketCategoryList>
1407 - </ACMP>
1408 -</ICQL>
1409 -{{/apimacro}}
1410 -
1411 -= GetTicketResolutionList =
1412 -
1413 -{{apimacro title="GetTicketResolutionList Request"}}
1414 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListRequest_V1">
1415 - <ACMP>
1416 - <GetTicketResolutionList ActionType="Request" version="1">
1417 - <TGetTicketResolutionListRequest_V1/>
1418 - </GetTicketResolutionList>
1419 - </ACMP>
1420 -</ICQL>
1421 -{{/apimacro}}
1422 -
1423 -{{apimacro title="GetTicketResolutionList Response"}}
1424 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketResolutionListResponse_V1">
1425 - <ACMP>
1426 - <GetTicketResolutionList ActionType="Response" version="1">
1427 - <TGetTicketResolutionListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1428 - <Resolutions>
1429 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1430 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1431 - <Quantifier>0</Quantifier>
1432 - <Caption_EN>Caption_EN</Caption_EN>
1433 - <Caption_DE>Caption_DE</Caption_DE>
1434 - <IsDeleted>false</IsDeleted>
1435 - <IsDefaultResolution>false</IsDefaultResolution>
1436 - </TTicketResolution_V1>
1437 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1438 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1439 - <Quantifier>0</Quantifier>
1440 - <Caption_EN>Caption_EN</Caption_EN>
1441 - <Caption_DE>Caption_DE</Caption_DE>
1442 - <IsDeleted>false</IsDeleted>
1443 - <IsDefaultResolution>false</IsDefaultResolution>
1444 - </TTicketResolution_V1>
1445 - </Resolutions>
1446 - <ResultCode>0</ResultCode>
1447 - <ResultMessage>ResultMessage</ResultMessage>
1448 - </TGetTicketResolutionListResponse_V1>
1449 - </GetTicketResolutionList>
1450 - </ACMP>
1451 -</ICQL>
1452 -{{/apimacro}}
1453 -
1454 -= GetTicketListByQuery =
1455 -
1456 -{{apimacro title="GetTicketListByQuery Request"}}
1457 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V1">
1458 - <ACMP>
1459 - <GetTicketListByQuery ActionType="Request" version="1">
1460 - <TGetTicketListByQueryRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1461 - <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1462 - </TGetTicketListByQueryRequest_V1>
1463 - </GetTicketListByQuery>
1464 - </ACMP>
1465 -</ICQL>
1466 -{{/apimacro}}
1467 -
1468 -{{apimacro title="GetTicketListByQuery Response"}}
1469 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V1">
1470 - <ACMP>
1471 - <GetTicketListByQuery ActionType="Response" version="1">
1472 - <TGetTicketListByQueryResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1473 - <TicketList>
1474 - <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1475 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1476 - <IntTicketId>0</IntTicketId>
1477 - <Title>Title</Title>
1478 - <State xsi:type="TTicketState_V1">
1479 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1480 - <Caption_de>Caption_de</Caption_de>
1481 - <Caption_en>Caption_en</Caption_en>
1482 - <StateOrder>0</StateOrder>
1483 - </State>
1484 - <ReadState>trsNew</ReadState>
1485 - <EscalationLevel>0</EscalationLevel>
1486 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1487 - <Assignee xsi:type="TContactInfo_V1">
1488 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1489 - <Name>Name</Name>
1490 - <FamilyName>FamilyName</FamilyName>
1491 - <FullName>FullName</FullName>
1492 - <Email>Email</Email>
1493 - <HasPhoneNumber>false</HasPhoneNumber>
1494 - <HasDeleteFlag>false</HasDeleteFlag>
1495 - <IsUser>false</IsUser>
1496 - </Assignee>
1497 - <Contact xsi:type="TContactInfo_V1">
1498 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1499 - <Name>Name</Name>
1500 - <FamilyName>FamilyName</FamilyName>
1501 - <FullName>FullName</FullName>
1502 - <Email>Email</Email>
1503 - <HasPhoneNumber>false</HasPhoneNumber>
1504 - <HasDeleteFlag>false</HasDeleteFlag>
1505 - <IsUser>false</IsUser>
1506 - </Contact>
1507 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1508 - </TTicketInfo_V1>
1509 - <TTicketInfo_V1 xsi:type="TTicketInfo_V1">
1510 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1511 - <IntTicketId>0</IntTicketId>
1512 - <Title>Title</Title>
1513 - <State xsi:type="TTicketState_V1">
1514 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1515 - <Caption_de>Caption_de</Caption_de>
1516 - <Caption_en>Caption_en</Caption_en>
1517 - <StateOrder>0</StateOrder>
1518 - </State>
1519 - <ReadState>trsNew</ReadState>
1520 - <EscalationLevel>0</EscalationLevel>
1521 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1522 - <Assignee xsi:type="TContactInfo_V1">
1523 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1524 - <Name>Name</Name>
1525 - <FamilyName>FamilyName</FamilyName>
1526 - <FullName>FullName</FullName>
1527 - <Email>Email</Email>
1528 - <HasPhoneNumber>false</HasPhoneNumber>
1529 - <HasDeleteFlag>false</HasDeleteFlag>
1530 - <IsUser>false</IsUser>
1531 - </Assignee>
1532 - <Contact xsi:type="TContactInfo_V1">
1533 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1534 - <Name>Name</Name>
1535 - <FamilyName>FamilyName</FamilyName>
1536 - <FullName>FullName</FullName>
1537 - <Email>Email</Email>
1538 - <HasPhoneNumber>false</HasPhoneNumber>
1539 - <HasDeleteFlag>false</HasDeleteFlag>
1540 - <IsUser>false</IsUser>
1541 - </Contact>
1542 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1543 - </TTicketInfo_V1>
1544 - </TicketList>
1545 - <ResultCode>0</ResultCode>
1546 - <ResultMessage>ResultMessage</ResultMessage>
1547 - </TGetTicketListByQueryResponse_V1>
1548 - </GetTicketListByQuery>
1549 - </ACMP>
1550 -</ICQL>
1551 -{{/apimacro}}
1552 -
1553 -{{apimacro title="GetTicketListByQuery Request V2"}}
1554 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryRequest_V2">
1555 - <ACMP>
1556 - <GetTicketListByQuery ActionType="Request" version="2">
1557 - <TGetTicketListByQueryRequest_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1558 - <QueryId>{59387FFD-B171-47C5-B735-041FA132CA39}</QueryId>
1559 - </TGetTicketListByQueryRequest_V2>
1560 - </GetTicketListByQuery>
1561 - </ACMP>
1562 -</ICQL>
1563 -{{/apimacro}}
1564 -
1565 -{{apimacro title="GetTicketListByQuery Response V2"}}
1566 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListByQueryResponse_V2">
1567 - <ACMP>
1568 - <GetTicketListByQuery ActionType="Response" version="2">
1569 - <TGetTicketListByQueryResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1570 - <TicketList>
1571 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1572 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1573 - <IntTicketId>0</IntTicketId>
1574 - <Title>Title</Title>
1575 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1576 - <ReadState>trsNew</ReadState>
1577 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1578 - <EscalationLevel>0</EscalationLevel>
1579 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1580 - <Assignee xsi:type="TAssigneeInfo_V1">
1581 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1582 - <Name>Name</Name>
1583 - <AssigneeIsGroup>false</AssigneeIsGroup>
1584 - <Roles/>
1585 - </Assignee>
1586 - <Contact xsi:type="TContactInfo_V1">
1587 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1588 - <Name>Name</Name>
1589 - <FamilyName>FamilyName</FamilyName>
1590 - <FullName>FullName</FullName>
1591 - <Email>Email</Email>
1592 - <HasPhoneNumber>false</HasPhoneNumber>
1593 - <HasDeleteFlag>false</HasDeleteFlag>
1594 - <IsUser>false</IsUser>
1595 - </Contact>
1596 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1597 - </TTicketInfo_V2>
1598 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1599 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1600 - <IntTicketId>0</IntTicketId>
1601 - <Title>Title</Title>
1602 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1603 - <ReadState>trsNew</ReadState>
1604 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1605 - <EscalationLevel>0</EscalationLevel>
1606 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1607 - <Assignee xsi:type="TAssigneeInfo_V1">
1608 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1609 - <Name>Name</Name>
1610 - <AssigneeIsGroup>false</AssigneeIsGroup>
1611 - <Roles/>
1612 - </Assignee>
1613 - <Contact xsi:type="TContactInfo_V1">
1614 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1615 - <Name>Name</Name>
1616 - <FamilyName>FamilyName</FamilyName>
1617 - <FullName>FullName</FullName>
1618 - <Email>Email</Email>
1619 - <HasPhoneNumber>false</HasPhoneNumber>
1620 - <HasDeleteFlag>false</HasDeleteFlag>
1621 - <IsUser>false</IsUser>
1622 - </Contact>
1623 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1624 - </TTicketInfo_V2>
1625 - </TicketList>
1626 - <ResultCode>0</ResultCode>
1627 - <ResultMessage>ResultMessage</ResultMessage>
1628 - </TGetTicketListByQueryResponse_V2>
1629 - </GetTicketListByQuery>
1630 - </ACMP>
1631 -</ICQL>
1632 -{{/apimacro}}
1633 -
1634 -= GetTicketList =
1635 -
1636 -{{apimacro title="GetTicketList Request"}}
1637 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListRequest_V1">
1638 - <ACMP>
1639 - <GetTicketList ActionType="Request" version="1">
1640 - <TGetTicketListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1641 - <!-- Filtert folgende Felder: Title, IntTicketID, Contact Name, Assignee Name, Keywords -->
1642 - <FilterText>FilterText</FilterText>
1643 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1644 - <ResolutionId>{59387FFD-B171-47C5-B735-041FA132CA39}</ResolutionId>
1645 - <PriorityId>{59387FFD-B171-47C5-B735-041FA132CA39}</PriorityId>
1646 - <CategoryId>{59387FFD-B171-47C5-B735-041FA132CA39}</CategoryId>
1647 - <ImpactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ImpactId>
1648 - <ContactId>{59387FFD-B171-47C5-B735-041FA132CA39}</ContactId>
1649 - <AssigneeId>{59387FFD-B171-47C5-B735-041FA132CA39}</AssigneeId>
1650 - </TGetTicketListRequest_V1>
1651 - </GetTicketList>
1652 - </ACMP>
1653 -</ICQL>
1654 -{{/apimacro}}
1655 -
1656 -{{apimacro title="GetTicketList Response"}}
1657 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListResponse_V1">
1658 - <ACMP>
1659 - <GetTicketList ActionType="Response" version="1">
1660 - <TGetTicketListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1661 - <Tickets>
1662 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1663 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1664 - <IntTicketId>0</IntTicketId>
1665 - <Title>Title</Title>
1666 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1667 - <ReadState>trsNew</ReadState>
1668 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1669 - <EscalationLevel>0</EscalationLevel>
1670 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1671 - <Assignee xsi:type="TAssigneeInfo_V1">
1672 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1673 - <Name>Name</Name>
1674 - <AssigneeIsGroup>false</AssigneeIsGroup>
1675 - <Roles/>
1676 - </Assignee>
1677 - <Contact xsi:type="TContactInfo_V1">
1678 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1679 - <Name>Name</Name>
1680 - <FamilyName>FamilyName</FamilyName>
1681 - <FullName>FullName</FullName>
1682 - <Email>Email</Email>
1683 - <HasPhoneNumber>false</HasPhoneNumber>
1684 - <HasDeleteFlag>false</HasDeleteFlag>
1685 - <IsUser>false</IsUser>
1686 - </Contact>
1687 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1688 - </TTicketInfo_V2>
1689 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1690 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1691 - <IntTicketId>0</IntTicketId>
1692 - <Title>Title</Title>
1693 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1694 - <ReadState>trsNew</ReadState>
1695 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1696 - <EscalationLevel>0</EscalationLevel>
1697 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1698 - <Assignee xsi:type="TAssigneeInfo_V1">
1699 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1700 - <Name>Name</Name>
1701 - <AssigneeIsGroup>false</AssigneeIsGroup>
1702 - <Roles/>
1703 - </Assignee>
1704 - <Contact xsi:type="TContactInfo_V1">
1705 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1706 - <Name>Name</Name>
1707 - <FamilyName>FamilyName</FamilyName>
1708 - <FullName>FullName</FullName>
1709 - <Email>Email</Email>
1710 - <HasPhoneNumber>false</HasPhoneNumber>
1711 - <HasDeleteFlag>false</HasDeleteFlag>
1712 - <IsUser>false</IsUser>
1713 - </Contact>
1714 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1715 - </TTicketInfo_V2>
1716 - </Tickets>
1717 - <Version>Version</Version>
1718 - <ResultCode>0</ResultCode>
1719 - <ResultMessage>ResultMessage</ResultMessage>
1720 - </TGetTicketListResponse_V1>
1721 - </GetTicketList>
1722 - </ACMP>
1723 -</ICQL>
1724 -{{/apimacro}}
1725 -
1726 -= GetTicketListOfAsset =
1727 -
1728 -{{apimacro title="GetTicketListOfAsset Request"}}
1729 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetRequest_V1">
1730 - <ACMP>
1731 - <GetTicketListOfAsset ActionType="Request" version="1">
1732 - <TGetTicketListOfAssetRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1733 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1734 - </TGetTicketListOfAssetRequest_V1>
1735 - </GetTicketListOfAsset>
1736 - </ACMP>
1737 -</ICQL>
1738 -{{/apimacro}}
1739 -
1740 -{{apimacro title="GetTicketListOfAsset Response"}}
1741 -<?xml version="1.0" encoding="utf-8"?>
1742 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketListOfAssetResponse_V1">
1743 - <ACMP>
1744 - <GetTicketListOfAsset ActionType="Response" version="1">
1745 - <TGetTicketListOfAssetResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1746 - <Tickets>
1747 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1748 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1749 - <IntTicketId>0</IntTicketId>
1750 - <Title>Title</Title>
1751 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1752 - <ReadState>trsNew</ReadState>
1753 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1754 - <EscalationLevel>0</EscalationLevel>
1755 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1756 - <Assignee xsi:type="TAssigneeInfo_V1">
1757 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1758 - <Name>Name</Name>
1759 - <AssigneeIsGroup>false</AssigneeIsGroup>
1760 - <Roles/>
1761 - </Assignee>
1762 - <Contact xsi:type="TContactInfo_V1">
1763 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1764 - <Name>Name</Name>
1765 - <FamilyName>FamilyName</FamilyName>
1766 - <FullName>FullName</FullName>
1767 - <Email>Email</Email>
1768 - <HasPhoneNumber>false</HasPhoneNumber>
1769 - <HasDeleteFlag>false</HasDeleteFlag>
1770 - <IsUser>false</IsUser>
1771 - </Contact>
1772 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1773 - </TTicketInfo_V2>
1774 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1775 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1776 - <IntTicketId>0</IntTicketId>
1777 - <Title>Title</Title>
1778 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1779 - <ReadState>trsNew</ReadState>
1780 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1781 - <EscalationLevel>0</EscalationLevel>
1782 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1783 - <Assignee xsi:type="TAssigneeInfo_V1">
1784 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1785 - <Name>Name</Name>
1786 - <AssigneeIsGroup>false</AssigneeIsGroup>
1787 - <Roles/>
1788 - </Assignee>
1789 - <Contact xsi:type="TContactInfo_V1">
1790 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1791 - <Name>Name</Name>
1792 - <FamilyName>FamilyName</FamilyName>
1793 - <FullName>FullName</FullName>
1794 - <Email>Email</Email>
1795 - <HasPhoneNumber>false</HasPhoneNumber>
1796 - <HasDeleteFlag>false</HasDeleteFlag>
1797 - <IsUser>false</IsUser>
1798 - </Contact>
1799 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1800 - </TTicketInfo_V2>
1801 - </Tickets>
1802 - <ResultCode>0</ResultCode>
1803 - <ResultMessage>ResultMessage</ResultMessage>
1804 - </TGetTicketListOfAssetResponse_V1>
1805 - </GetTicketListOfAsset>
1806 - </ACMP>
1807 -</ICQL>
1808 -{{/apimacro}}
1809 -
1810 -= GetLinkedTicketsOfTicket =
1811 -
1812 -{{apimacro title="GetLinkedTicketsOfTicket Request"}}
1813 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketRequest_V1">
1814 - <ACMP>
1815 - <GetLinkedTicketsOfTicket ActionType="Request" version="1">
1816 - <TGetLinkedTicketsOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1817 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
1818 - </TGetLinkedTicketsOfTicketRequest_V1>
1819 - </GetLinkedTicketsOfTicket>
1820 - </ACMP>
1821 -</ICQL>
1822 -{{/apimacro}}
1823 -
1824 -{{apimacro title="GetLinkedTicketsOfTicket Response"}}
1825 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetLinkedTicketsOfTicketResponse_V1">
1826 - <ACMP>
1827 - <GetLinkedTicketsOfTicket ActionType="Response" version="1">
1828 - <TGetLinkedTicketsOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1829 - <Tickets>
1830 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1831 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1832 - <IntTicketId>0</IntTicketId>
1833 - <Title>Title</Title>
1834 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1835 - <ReadState>trsNew</ReadState>
1836 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1837 - <EscalationLevel>0</EscalationLevel>
1838 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1839 - <Assignee xsi:type="TAssigneeInfo_V1">
1840 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1841 - <Name>Name</Name>
1842 - <AssigneeIsGroup>false</AssigneeIsGroup>
1843 - <Roles/>
1844 - </Assignee>
1845 - <Contact xsi:type="TContactInfo_V1">
1846 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1847 - <Name>Name</Name>
1848 - <FamilyName>FamilyName</FamilyName>
1849 - <FullName>FullName</FullName>
1850 - <Email>Email</Email>
1851 - <HasPhoneNumber>false</HasPhoneNumber>
1852 - <HasDeleteFlag>false</HasDeleteFlag>
1853 - <IsUser>false</IsUser>
1854 - </Contact>
1855 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1856 - </TTicketInfo_V2>
1857 - <TTicketInfo_V2 xsi:type="TTicketInfo_V2">
1858 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1859 - <IntTicketId>0</IntTicketId>
1860 - <Title>Title</Title>
1861 - <StateId>{59387FFD-B171-47C5-B735-041FA132CA39}</StateId>
1862 - <ReadState>trsNew</ReadState>
1863 - <EscalationId>{59387FFD-B171-47C5-B735-041FA132CA39}</EscalationId>
1864 - <EscalationLevel>0</EscalationLevel>
1865 - <Reminder>1899-12-30T00:00:00.000Z</Reminder>
1866 - <Assignee xsi:type="TAssigneeInfo_V1">
1867 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1868 - <Name>Name</Name>
1869 - <AssigneeIsGroup>false</AssigneeIsGroup>
1870 - <Roles/>
1871 - </Assignee>
1872 - <Contact xsi:type="TContactInfo_V1">
1873 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1874 - <Name>Name</Name>
1875 - <FamilyName>FamilyName</FamilyName>
1876 - <FullName>FullName</FullName>
1877 - <Email>Email</Email>
1878 - <HasPhoneNumber>false</HasPhoneNumber>
1879 - <HasDeleteFlag>false</HasDeleteFlag>
1880 - <IsUser>false</IsUser>
1881 - </Contact>
1882 - <LastModified>1899-12-30T00:00:00.000Z</LastModified>
1883 - </TTicketInfo_V2>
1884 - </Tickets>
1885 - <ResultCode>0</ResultCode>
1886 - <ResultMessage>ResultMessage</ResultMessage>
1887 - </TGetLinkedTicketsOfTicketResponse_V1>
1888 - </GetLinkedTicketsOfTicket>
1889 - </ACMP>
1890 -</ICQL>
1891 -{{/apimacro}}
1892 -
1893 -= GetHelpdeskSettings =
1894 -
1895 -{{apimacro title="GetHelpdeskSettings Request"}}
1896 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V1">
1897 - <ACMP>
1898 - <GetHelpdeskSettings ActionType="Request" version="1">
1899 - <TGetHelpdeskSettingsRequest_V1/>
1900 - </GetHelpdeskSettings>
1901 - </ACMP>
1902 -</ICQL>
1903 -{{/apimacro}}
1904 -
1905 -{{apimacro title="GetHelpdeskSettings Response"}}
1906 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V1">
1907 - <ACMP>
1908 - <GetHelpdeskSettings ActionType="Response" version="1">
1909 - <TGetHelpdeskSettingsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
1910 - <HelpdeskSettings xsi:type="THelpdeskSettings_V1">
1911 - <Categories>
1912 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1913 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1914 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1915 - <Caption_EN>Caption_EN</Caption_EN>
1916 - <Caption_DE>Caption_DE</Caption_DE>
1917 - </TTicketCategory_V1>
1918 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
1919 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1920 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
1921 - <Caption_EN>Caption_EN</Caption_EN>
1922 - <Caption_DE>Caption_DE</Caption_DE>
1923 - </TTicketCategory_V1>
1924 - </Categories>
1925 - <Impacts>
1926 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1927 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1928 - <Caption_DE>Caption_DE</Caption_DE>
1929 - <Caption_EN>Caption_EN</Caption_EN>
1930 - </TTicketImpact_V1>
1931 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
1932 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1933 - <Caption_DE>Caption_DE</Caption_DE>
1934 - <Caption_EN>Caption_EN</Caption_EN>
1935 - </TTicketImpact_V1>
1936 - </Impacts>
1937 - <States>
1938 - <TTicketState_V1 xsi:type="TTicketState_V1">
1939 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1940 - <Caption_de>Caption_de</Caption_de>
1941 - <Caption_en>Caption_en</Caption_en>
1942 - <StateOrder>0</StateOrder>
1943 - </TTicketState_V1>
1944 - <TTicketState_V1 xsi:type="TTicketState_V1">
1945 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1946 - <Caption_de>Caption_de</Caption_de>
1947 - <Caption_en>Caption_en</Caption_en>
1948 - <StateOrder>0</StateOrder>
1949 - </TTicketState_V1>
1950 - </States>
1951 - <EnableResolution>false</EnableResolution>
1952 - <Resolutions>
1953 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1954 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1955 - <Quantifier>0</Quantifier>
1956 - <Caption_EN>Caption_EN</Caption_EN>
1957 - <Caption_DE>Caption_DE</Caption_DE>
1958 - <IsDeleted>false</IsDeleted>
1959 - <IsDefaultResolution>false</IsDefaultResolution>
1960 - </TTicketResolution_V1>
1961 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
1962 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
1963 - <Quantifier>0</Quantifier>
1964 - <Caption_EN>Caption_EN</Caption_EN>
1965 - <Caption_DE>Caption_DE</Caption_DE>
1966 - <IsDeleted>false</IsDeleted>
1967 - <IsDefaultResolution>false</IsDefaultResolution>
1968 - </TTicketResolution_V1>
1969 - </Resolutions>
1970 - <Priorities>
1971 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1972 - <Priority>0</Priority>
1973 - <Caption_DE>Caption_DE</Caption_DE>
1974 - <Caption_EN>Caption_EN</Caption_EN>
1975 - </TTicketPriority_V1>
1976 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
1977 - <Priority>0</Priority>
1978 - <Caption_DE>Caption_DE</Caption_DE>
1979 - <Caption_EN>Caption_EN</Caption_EN>
1980 - </TTicketPriority_V1>
1981 - </Priorities>
1982 - <MaxAttachmentSize>0</MaxAttachmentSize>
1983 - <NeedCommentToClose>false</NeedCommentToClose>
1984 - <TextModules>
1985 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1986 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1987 - <Name>Name</Name>
1988 - <Text>Text</Text>
1989 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1990 - <Path>Path</Path>
1991 - </TTicketTextModule_V1>
1992 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
1993 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
1994 - <Name>Name</Name>
1995 - <Text>Text</Text>
1996 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
1997 - <Path>Path</Path>
1998 - </TTicketTextModule_V1>
1999 - </TextModules>
2000 - <TimeTrackingEnabled>false</TimeTrackingEnabled>
2001 - <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2002 - <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2003 - </HelpdeskSettings>
2004 - <Version>Version</Version>
2005 - <ResultCode>0</ResultCode>
2006 - <ResultMessage>ResultMessage</ResultMessage>
2007 - </TGetHelpdeskSettingsResponse_V1>
2008 - </GetHelpdeskSettings>
2009 - </ACMP>
2010 -</ICQL>
2011 -{{/apimacro}}
2012 -
2013 -{{apimacro title="GetHelpdeskSettings Request"}}
2014 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsRequest_V2">
2015 - <ACMP>
2016 - <GetHelpdeskSettings ActionType="Request" version="2">
2017 - <TGetHelpdeskSettingsRequest_V2/>
2018 - </GetHelpdeskSettings>
2019 - </ACMP>
2020 -</ICQL>
2021 -{{/apimacro}}
2022 -
2023 -{{apimacro title="GetHelpdeskSettings Response"}}
2024 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetHelpdeskSettingsResponse_V2">
2025 - <ACMP>
2026 - <GetHelpdeskSettings ActionType="Response" version="2">
2027 - <TGetHelpdeskSettingsResponse_V2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2028 - <HelpdeskSettings xsi:type="THelpdeskSettings_V2">
2029 - <Categories>
2030 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2031 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2032 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2033 - <Caption_EN>Caption_EN</Caption_EN>
2034 - <Caption_DE>Caption_DE</Caption_DE>
2035 - </TTicketCategory_V1>
2036 - <TTicketCategory_V1 xsi:type="TTicketCategory_V1">
2037 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2038 - <ParentID>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentID>
2039 - <Caption_EN>Caption_EN</Caption_EN>
2040 - <Caption_DE>Caption_DE</Caption_DE>
2041 - </TTicketCategory_V1>
2042 - </Categories>
2043 - <Impacts>
2044 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2045 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2046 - <Caption_DE>Caption_DE</Caption_DE>
2047 - <Caption_EN>Caption_EN</Caption_EN>
2048 - </TTicketImpact_V1>
2049 - <TTicketImpact_V1 xsi:type="TTicketImpact_V1">
2050 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2051 - <Caption_DE>Caption_DE</Caption_DE>
2052 - <Caption_EN>Caption_EN</Caption_EN>
2053 - </TTicketImpact_V1>
2054 - </Impacts>
2055 - <States>
2056 - <TTicketState_V1 xsi:type="TTicketState_V1">
2057 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2058 - <Caption_de>Caption_de</Caption_de>
2059 - <Caption_en>Caption_en</Caption_en>
2060 - <StateOrder>0</StateOrder>
2061 - </TTicketState_V1>
2062 - <TTicketState_V1 xsi:type="TTicketState_V1">
2063 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2064 - <Caption_de>Caption_de</Caption_de>
2065 - <Caption_en>Caption_en</Caption_en>
2066 - <StateOrder>0</StateOrder>
2067 - </TTicketState_V1>
2068 - </States>
2069 - <EnableResolution>false</EnableResolution>
2070 - <Resolutions>
2071 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2072 - <ID>ID</ID>
2073 - <Quantifier>0</Quantifier>
2074 - <Caption_EN>Caption_EN</Caption_EN>
2075 - <Caption_DE>Caption_DE</Caption_DE>
2076 - <IsDeleted>false</IsDeleted>
2077 - <IsDefaultResolution>false</IsDefaultResolution>
2078 - </TTicketResolution_V1>
2079 - <TTicketResolution_V1 xsi:type="TTicketResolution_V1">
2080 - <ID>ID</ID>
2081 - <Quantifier>0</Quantifier>
2082 - <Caption_EN>Caption_EN</Caption_EN>
2083 - <Caption_DE>Caption_DE</Caption_DE>
2084 - <IsDeleted>false</IsDeleted>
2085 - <IsDefaultResolution>false</IsDefaultResolution>
2086 - </TTicketResolution_V1>
2087 - </Resolutions>
2088 - <Priorities>
2089 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2090 - <Priority>0</Priority>
2091 - <Caption_DE>Caption_DE</Caption_DE>
2092 - <Caption_EN>Caption_EN</Caption_EN>
2093 - </TTicketPriority_V1>
2094 - <TTicketPriority_V1 xsi:type="TTicketPriority_V1">
2095 - <Priority>0</Priority>
2096 - <Caption_DE>Caption_DE</Caption_DE>
2097 - <Caption_EN>Caption_EN</Caption_EN>
2098 - </TTicketPriority_V1>
2099 - </Priorities>
2100 - <MaxAttachmentSize>0</MaxAttachmentSize>
2101 - <NeedCommentToClose>false</NeedCommentToClose>
2102 - <TextModules>
2103 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2104 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2105 - <Name>Name</Name>
2106 - <Text>Text</Text>
2107 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2108 - <Path>Path</Path>
2109 - <FullPath>FullPath</FullPath>
2110 - </TTicketTextModule_V1>
2111 - <TTicketTextModule_V1 xsi:type="TTicketTextModule_V1">
2112 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2113 - <Name>Name</Name>
2114 - <Text>Text</Text>
2115 - <ParentId>{59387FFD-B171-47C5-B735-041FA132CA39}</ParentId>
2116 - <Path>Path</Path>
2117 - <FullPath>FullPath</FullPath>
2118 - </TTicketTextModule_V1>
2119 - </TextModules>
2120 - <TimeTrackingEnabled>false</TimeTrackingEnabled>
2121 - <ShowTimeTrackingDialogForNewComments>false</ShowTimeTrackingDialogForNewComments>
2122 - <TimeFrameRequiredToCloseTicket>false</TimeFrameRequiredToCloseTicket>
2123 - <MandatoryCustomFields>
2124 - <string>Value 1</string>
2125 - <string>Value 2</string>
2126 - </MandatoryCustomFields>
2127 - <IsTicketKeywordsMandatory>false</IsTicketKeywordsMandatory>
2128 - </HelpdeskSettings>
2129 - <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2130 - <ResultCode>0</ResultCode>
2131 - <ResultMessage>ResultMessage</ResultMessage>
2132 - </TGetHelpdeskSettingsResponse_V2>
2133 - </GetHelpdeskSettings>
2134 - </ACMP>
2135 -</ICQL>
2136 -{{/apimacro}}
2137 -
2138 -= GetAssigneeList =
2139 -
2140 -{{apimacro title="GetAssigneeList Request"}}
2141 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListRequest_V1">
2142 - <ACMP>
2143 - <GetAssigneeList ActionType="Request" version="1">
2144 - <TGetAssigneeListRequest_V1/>
2145 - </GetAssigneeList>
2146 - </ACMP>
2147 -</ICQL>
2148 -{{/apimacro}}
2149 -
2150 -{{apimacro title="GetAssigneeList Response"}}
2151 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetAssigneeListResponse_V1">
2152 - <ACMP>
2153 - <GetAssigneeList ActionType="Response" version="1">
2154 - <TGetAssigneeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2155 - <Assignees>
2156 - <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2157 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2158 - <Name>Name</Name>
2159 - <AssigneeIsGroup>false</AssigneeIsGroup>
2160 - <Roles/>
2161 - </TAssigneeInfo_V1>
2162 - <TAssigneeInfo_V1 xsi:type="TAssigneeInfo_V1">
2163 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2164 - <Name>Name</Name>
2165 - <AssigneeIsGroup>false</AssigneeIsGroup>
2166 - <Roles/>
2167 - </TAssigneeInfo_V1>
2168 - </Assignees>
2169 - <Version>Version</Version>
2170 - <ResultCode>0</ResultCode>
2171 - <ResultMessage>ResultMessage</ResultMessage>
2172 - </TGetAssigneeListResponse_V1>
2173 - </GetAssigneeList>
2174 - </ACMP>
2175 -</ICQL>
2176 -{{/apimacro}}
2177 -
2178 -= SaveReminderOfTicket =
2179 -
2180 -{{apimacro title="SaveReminderOfTicket Request"}}
2181 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketRequest_V1">
2182 - <ACMP>
2183 - <SaveReminderOfTicket ActionType="Request" version="1">
2184 - <TSaveReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2185 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2186 - <Reminder xsi:type="TTicketResubmission_V1">
2187 - <Subject>Subject</Subject>
2188 - <Content>Content</Content>
2189 - <ExpirationDate>1899-12-30T00:00:00.000Z</ExpirationDate>
2190 - </Reminder>
2191 - </TSaveReminderOfTicketRequest_V1>
2192 - </SaveReminderOfTicket>
2193 - </ACMP>
2194 -</ICQL>
2195 -{{/apimacro}}
2196 -
2197 -{{apimacro title="SaveReminderOfTicket Response"}}
2198 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveReminderOfTicketResponse_V1">
2199 - <ACMP>
2200 - <SaveReminderOfTicket ActionType="Response" version="1">
2201 - <TSaveReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2202 - <ResultCode>0</ResultCode>
2203 - <ResultMessage>ResultMessage</ResultMessage>
2204 - </TSaveReminderOfTicketResponse_V1>
2205 - </SaveReminderOfTicket>
2206 - </ACMP>
2207 -</ICQL>
2208 -{{/apimacro}}
2209 -
2210 -= DeleteReminderOfTicket =
2211 -
2212 -{{apimacro title="DeleteReminderOfTicket Request"}}
2213 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketRequest_V1">
2214 - <ACMP>
2215 - <DeleteReminderOfTicket ActionType="Request" version="1">
2216 - <TDeleteReminderOfTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2217 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2218 - </TDeleteReminderOfTicketRequest_V1>
2219 - </DeleteReminderOfTicket>
2220 - </ACMP>
2221 -</ICQL>
2222 -{{/apimacro}}
2223 -
2224 -{{apimacro title="DeleteReminderOfTicket Response"}}
2225 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteReminderOfTicketResponse_V1">
2226 - <ACMP>
2227 - <DeleteReminderOfTicket ActionType="Response" version="1">
2228 - <TDeleteReminderOfTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2229 - <ResultCode>0</ResultCode>
2230 - <ResultMessage>ResultMessage</ResultMessage>
2231 - </TDeleteReminderOfTicketResponse_V1>
2232 - </DeleteReminderOfTicket>
2233 - </ACMP>
2234 -</ICQL>
2235 -{{/apimacro}}
2236 -
2237 -= SaveTicketWorkingTime =
2238 -
2239 -{{apimacro title="SaveTicketWorkingTime Request"}}
2240 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeRequest_V1">
2241 - <ACMP>
2242 - <SaveTicketWorkingTime ActionType="Request" version="1">
2243 - <TSaveTicketWorkingTimeRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2244 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2245 - <WorkingTime xsi:type="TTicketWorkingTime_V1">
2246 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2247 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2248 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2249 - <Description>Description</Description>
2250 - <Executor xsi:type="TContactInfo_V1">
2251 - <ID>{C5A168B5-5994-4114-AAA6-F48BA2B5C092}</ID>
2252 - </Executor>
2253 2253   </WorkingTime>
2254 - </TSaveTicketWorkingTimeRequest_V1>
2255 - </SaveTicketWorkingTime>
453 + </TCloseTicketRequest_V1>
454 + </CloseTicket>
2256 2256   </ACMP>
2257 2257  </ICQL>
2258 2258  {{/apimacro}}
2259 2259  
2260 -{{apimacro title="SaveTicketWorkingTime Response"}}
2261 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketWorkingTimeResponse_V1">
459 +{{apimacro title="CloseTicket Response"}}
460 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/CloseTicketResponse_V1">
2262 2262   <ACMP>
2263 - <SaveTicketWorkingTime ActionType="Response" version="1">
2264 - <TSaveTicketWorkingTimeResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
462 + <CloseTicket ActionType="Response" version="1">
463 + <TCloseTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2265 2265   <ResultCode>0</ResultCode>
2266 2266   <ResultMessage>ResultMessage</ResultMessage>
2267 - </TSaveTicketWorkingTimeResponse_V1>
2268 - </SaveTicketWorkingTime>
466 + </TCloseTicketResponse_V1>
467 + </CloseTicket>
2269 2269   </ACMP>
2270 2270  </ICQL>
2271 2271  {{/apimacro}}
2272 2272  
2273 -= GetTicketWorkingTimeList =
472 += ReopenTicket =
2274 2274  
2275 -{{apimacro title="GetTicketWorkingTimeList Request"}}
2276 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListRequest_V1">
474 +{{apimacro title="ReopenTicket Request"}}
475 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketRequest_V1">
2277 2277   <ACMP>
2278 - <GetTicketWorkingTimeList ActionType="Request" version="1">
2279 - <TGetTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2280 - <TicketId>TicketId</TicketId>
2281 - </TGetTicketWorkingTimeListRequest_V1>
2282 - </GetTicketWorkingTimeList>
2283 - </ACMP>
2284 -</ICQL>
2285 -{{/apimacro}}
2286 -
2287 -{{apimacro title="GetTicketWorkingTimeList Response"}}
2288 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketWorkingTimeListResponse_V1">
2289 - <ACMP>
2290 - <GetTicketWorkingTimeList ActionType="Response" version="1">
2291 - <TGetTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2292 - <WorkingTimeList>
2293 - <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2294 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2295 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2296 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2297 - <Description>Description</Description>
2298 - <Executor xsi:type="TContactInfo_V1">
2299 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2300 - <Name>Name</Name>
2301 - <FamilyName>FamilyName</FamilyName>
2302 - <FullName>FullName</FullName>
2303 - <Email>Email</Email>
2304 - <HasPhoneNumber>false</HasPhoneNumber>
2305 - <HasDeleteFlag>false</HasDeleteFlag>
2306 - <IsUser>false</IsUser>
2307 - </Executor>
2308 - <Creator xsi:type="TContactInfo_V1">
2309 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2310 - <Name>Name</Name>
2311 - <FamilyName>FamilyName</FamilyName>
2312 - <FullName>FullName</FullName>
2313 - <Email>Email</Email>
2314 - <HasPhoneNumber>false</HasPhoneNumber>
2315 - <HasDeleteFlag>false</HasDeleteFlag>
2316 - <IsUser>false</IsUser>
2317 - </Creator>
2318 - </TTicketWorkingTime_V1>
2319 - <TTicketWorkingTime_V1 xsi:type="TTicketWorkingTime_V1">
2320 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2321 - <StartDate>1899-12-30T00:00:00.000Z</StartDate>
2322 - <EndDate>1899-12-30T00:00:00.000Z</EndDate>
2323 - <Description>Description</Description>
2324 - <Executor xsi:type="TContactInfo_V1">
2325 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2326 - <Name>Name</Name>
2327 - <FamilyName>FamilyName</FamilyName>
2328 - <FullName>FullName</FullName>
2329 - <Email>Email</Email>
2330 - <HasPhoneNumber>false</HasPhoneNumber>
2331 - <HasDeleteFlag>false</HasDeleteFlag>
2332 - <IsUser>false</IsUser>
2333 - </Executor>
2334 - <Creator xsi:type="TContactInfo_V1">
2335 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2336 - <Name>Name</Name>
2337 - <FamilyName>FamilyName</FamilyName>
2338 - <FullName>FullName</FullName>
2339 - <Email>Email</Email>
2340 - <HasPhoneNumber>false</HasPhoneNumber>
2341 - <HasDeleteFlag>false</HasDeleteFlag>
2342 - <IsUser>false</IsUser>
2343 - </Creator>
2344 - </TTicketWorkingTime_V1>
2345 - </WorkingTimeList>
2346 - <ResultCode>0</ResultCode>
2347 - <ResultMessage>ResultMessage</ResultMessage>
2348 - </TGetTicketWorkingTimeListResponse_V1>
2349 - </GetTicketWorkingTimeList>
2350 - </ACMP>
2351 -</ICQL>
2352 -{{/apimacro}}
2353 -
2354 -= DeleteTicketWorkingTimeList =
2355 -
2356 -{{apimacro title="DeleteTicketWorkingTimeList Request"}}
2357 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListRequest_V1">
2358 - <ACMP>
2359 - <DeleteTicketWorkingTimeList ActionType="Request" version="1">
2360 - <TDeleteTicketWorkingTimeListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2361 - <TicketID>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketID>
2362 - <WorkingTimeIds>
2363 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2364 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2365 - </WorkingTimeIds>
2366 - </TDeleteTicketWorkingTimeListRequest_V1>
2367 - </DeleteTicketWorkingTimeList>
2368 - </ACMP>
2369 -</ICQL>
2370 -{{/apimacro}}
2371 -
2372 -{{apimacro title="DeleteTicketWorkingTimeList Response"}}
2373 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketWorkingTimeListResponse_V1">
2374 - <ACMP>
2375 - <DeleteTicketWorkingTimeList ActionType="Response" version="1">
2376 - <TDeleteTicketWorkingTimeListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2377 - <ResultCode>0</ResultCode>
2378 - <ResultMessage>ResultMessage</ResultMessage>
2379 - </TDeleteTicketWorkingTimeListResponse_V1>
2380 - </DeleteTicketWorkingTimeList>
2381 - </ACMP>
2382 -</ICQL>
2383 -{{/apimacro}}
2384 -
2385 -= SaveTicketCosts =
2386 -
2387 -Beim Hinzufügen eines Kosten-Eintrages sind folgende Felder Pflichtfelder: Id, TicketId, UnitPrice und Amount
2388 -
2389 -Beim Ändern eines Kosten-Einitrages ist nur "Id" Pflichtfeld
2390 -
2391 -UnitPrice muss größer als 0.00 und kleiner gleich 999999.99 sein.
2392 -
2393 -Amount muss größer als 0 und kleiner gleich 999999 sein.
2394 -
2395 -Category darf nicht länger als 100 Zeichen sein.
2396 -
2397 -Description darf nicht länger als 400 Zeichen sein.
2398 -
2399 -Die CreatorID ist immer die ID des aufrufenden Benutzers, demnach hier nicht aufgelistet.
2400 -
2401 -{{apimacro title="SaveTicketCosts Request"}}
2402 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsRequest_V1">
2403 - <ACMP>
2404 - <SaveTicketCosts ActionType="Request" version="1">
2405 - <TSaveTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2406 - <TicketCost xsi:type="TTicketCost_V1">
2407 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2408 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2409 - <UnitPrice>0</UnitPrice>
2410 - <Amount>0</Amount>
2411 - <Category>Category</Category>
2412 - <Description>Description</Description>
2413 - </TicketCost>
2414 - </TSaveTicketCostsRequest_V1>
2415 - </SaveTicketCosts>
2416 - </ACMP>
2417 -</ICQL>
2418 -{{/apimacro}}
2419 -
2420 -{{apimacro title="SaveTicketCosts Response"}}
2421 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/SaveTicketCostsResponse_V1">
2422 - <ACMP>
2423 - <SaveTicketCosts ActionType="Response" version="1">
2424 - <TSaveTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2425 - <ResultCode>0</ResultCode>
2426 - <ResultMessage>ResultMessage</ResultMessage>
2427 - </TSaveTicketCostsResponse_V1>
2428 - </SaveTicketCosts>
2429 - </ACMP>
2430 -</ICQL>
2431 -{{/apimacro}}
2432 -
2433 -= GetTicketCost =
2434 -
2435 -{{apimacro title="GetTicketCost Request"}}
2436 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostRequest_V1">
2437 - <ACMP>
2438 - <GetTicketCost ActionType="Request" version="1">
2439 - <TGetTicketCostRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2440 - <TicketCostId>TicketCostId</TicketCostId>
2441 - </TGetTicketCostRequest_V1>
2442 - </GetTicketCost>
2443 - </ACMP>
2444 -</ICQL>
2445 -{{/apimacro}}
2446 -
2447 -{{apimacro title="GetTicketCost Response"}}
2448 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostResponse_V1">
2449 - <ACMP>
2450 - <GetTicketCost ActionType="Response" version="1">
2451 - <TGetTicketCostResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2452 - <TicketCost xsi:type="TTicketCost_V2">
2453 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2454 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2455 - <UnitPrice>0</UnitPrice>
2456 - <Amount>0</Amount>
2457 - <Category>Category</Category>
2458 - <Description>Description</Description>
2459 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2460 - <CreatedBy xsi:type="TContactInfo_V1">
2461 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2462 - <Name>Name</Name>
2463 - <FamilyName>FamilyName</FamilyName>
2464 - <FullName>FullName</FullName>
2465 - <Email>Email</Email>
2466 - <HasPhoneNumber>false</HasPhoneNumber>
2467 - <HasDeleteFlag>false</HasDeleteFlag>
2468 - <IsUser>false</IsUser>
2469 - </CreatedBy>
2470 - </TicketCost>
2471 - <ResultCode>0</ResultCode>
2472 - <ResultMessage>ResultMessage</ResultMessage>
2473 - </TGetTicketCostResponse_V1>
2474 - </GetTicketCost>
2475 - </ACMP>
2476 -</ICQL>
2477 -{{/apimacro}}
2478 -
2479 -= GetTicketCostList =
2480 -
2481 -{{apimacro title="GetTicketCostList Request"}}
2482 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListRequest_V1">
2483 - <ACMP>
2484 - <GetTicketCostList ActionType="Request" version="1">
2485 - <TGetTicketCostListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
477 + <ReopenTicket ActionType="Request" version="1">
478 + <TReopenTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2486 2486   <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2487 - </TGetTicketCostListRequest_V1>
2488 - </GetTicketCostList>
480 + </TReopenTicketRequest_V1>
481 + </ReopenTicket>
2489 2489   </ACMP>
2490 2490  </ICQL>
2491 2491  {{/apimacro}}
2492 2492  
2493 -{{apimacro title="GetTicketCostList Response"}}
2494 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketCostListResponse_V1">
486 +{{apimacro title="ReopenTicket Response"}}
487 +<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/ReopenTicketResponse_V1">
2495 2495   <ACMP>
2496 - <GetTicketCostList ActionType="Response" version="1">
2497 - <TGetTicketCostListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2498 - <TicketCostList>
2499 - <TTicketCost_V2 xsi:type="TTicketCost_V2">
2500 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2501 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2502 - <UnitPrice>0</UnitPrice>
2503 - <Amount>0</Amount>
2504 - <Category>Category</Category>
2505 - <Description>Description</Description>
2506 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2507 - <CreatedBy xsi:type="TContactInfo_V1">
2508 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2509 - <Name>Name</Name>
2510 - <FamilyName>FamilyName</FamilyName>
2511 - <FullName>FullName</FullName>
2512 - <Email>Email</Email>
2513 - <HasPhoneNumber>false</HasPhoneNumber>
2514 - <HasDeleteFlag>false</HasDeleteFlag>
2515 - <IsUser>false</IsUser>
2516 - </CreatedBy>
2517 - </TTicketCost_V2>
2518 - <TTicketCost_V2 xsi:type="TTicketCost_V2">
2519 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2520 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2521 - <UnitPrice>0</UnitPrice>
2522 - <Amount>0</Amount>
2523 - <Category>Category</Category>
2524 - <Description>Description</Description>
2525 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2526 - <CreatedBy xsi:type="TContactInfo_V1">
2527 - <ID>{59387FFD-B171-47C5-B735-041FA132CA39}</ID>
2528 - <Name>Name</Name>
2529 - <FamilyName>FamilyName</FamilyName>
2530 - <FullName>FullName</FullName>
2531 - <Email>Email</Email>
2532 - <HasPhoneNumber>false</HasPhoneNumber>
2533 - <HasDeleteFlag>false</HasDeleteFlag>
2534 - <IsUser>false</IsUser>
2535 - </CreatedBy>
2536 - </TTicketCost_V2>
2537 - </TicketCostList>
489 + <ReopenTicket ActionType="Response" version="1">
490 + <TReopenTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2538 2538   <ResultCode>0</ResultCode>
2539 2539   <ResultMessage>ResultMessage</ResultMessage>
2540 - </TGetTicketCostListResponse_V1>
2541 - </GetTicketCostList>
493 + </TReopenTicketResponse_V1>
494 + </ReopenTicket>
2542 2542   </ACMP>
2543 2543  </ICQL>
2544 2544  {{/apimacro}}
2545 2545  
2546 -= DeleteTicketCosts =
2547 2547  
2548 -{{apimacro title="DeleteTicketCosts Request"}}
2549 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsRequest_V1">
2550 - <ACMP>
2551 - <DeleteTicketCosts ActionType="Request" version="1">
2552 - <TDeleteTicketCostsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2553 - <TicketCostIds>
2554 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2555 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2556 - </TicketCostIds>
2557 - </TDeleteTicketCostsRequest_V1>
2558 - </DeleteTicketCosts>
2559 - </ACMP>
2560 -</ICQL>
2561 -{{/apimacro}}
2562 2562  
2563 -{{apimacro title="DeleteTicketCosts Response"}}
2564 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCostsResponse_V1">
2565 - <ACMP>
2566 - <DeleteTicketCosts ActionType="Response" version="1">
2567 - <TDeleteTicketCostsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2568 - <ResultCode>0</ResultCode>
2569 - <ResultMessage>ResultMessage</ResultMessage>
2570 - </TDeleteTicketCostsResponse_V1>
2571 - </DeleteTicketCosts>
2572 - </ACMP>
2573 -</ICQL>
2574 -{{/apimacro}}
2575 2575  
2576 -= DeleteTicketComment =
2577 2577  
2578 -{{apimacro title="DeleteTicketComment Request"}}
2579 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentRequest_V1">
2580 - <ACMP>
2581 - <DeleteTicketComment ActionType="Request" version="1">
2582 - <TDeleteTicketCommentRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2583 - <CommentId>{A125FC2C-3D6F-4762-A6D8-B9A76933296F}</CommentId>
2584 - </TDeleteTicketCommentRequest_V1>
2585 - </DeleteTicketComment>
2586 - </ACMP>
2587 -</ICQL>
2588 -{{/apimacro}}
2589 2589  
2590 -{{apimacro title="DeleteTicketComment Response"}}
2591 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketCommentResponse_V1">
2592 - <ACMP>
2593 - <DeleteTicketComment ActionType="Response" version="1">
2594 - <TDeleteTicketCommentResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2595 - <ResultCode>0</ResultCode>
2596 - <ResultMessage>ResultMessage</ResultMessage>
2597 - </TDeleteTicketCommentResponse_V1>
2598 - </DeleteTicketComment>
2599 - </ACMP>
2600 -</ICQL>
2601 -{{/apimacro}}
2602 -
2603 -= LinkAssetsToTicket =
2604 -
2605 -{{apimacro title="LinkAssetsToTicket Request"}}
2606 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketRequest_V1">
2607 - <ACMP>
2608 - <LinkAssetsToTicket ActionType="Request" version="1">
2609 - <TLinkAssetsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2610 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2611 - <AssetIds>
2612 - <string>Value 1</string>
2613 - <string>Value 2</string>
2614 - </AssetIds>
2615 - </TLinkAssetsToTicketRequest_V1>
2616 - </LinkAssetsToTicket>
2617 - </ACMP>
2618 -</ICQL>
2619 -{{/apimacro}}
2620 -
2621 -{{apimacro title="LinkAssetsToTicket Response"}}
2622 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkAssetsToTicketResponse_V1">
2623 - <ACMP>
2624 - <LinkAssetsToTicket ActionType="Response" version="1">
2625 - <TLinkAssetsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2626 - <FailedAssetIds>
2627 - <string>Value 1</string>
2628 - <string>Value 2</string>
2629 - </FailedAssetIds>
2630 - <ResultCode>0</ResultCode>
2631 - <ResultMessage>ResultMessage</ResultMessage>
2632 - </TLinkAssetsToTicketResponse_V1>
2633 - </LinkAssetsToTicket>
2634 - </ACMP>
2635 -</ICQL>
2636 -{{/apimacro}}
2637 -
2638 -= LinkClientsToTicket =
2639 -
2640 -{{apimacro title="LinkClientsToTicket Request"}}
2641 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketRequest_V1">
2642 - <ACMP>
2643 - <LinkClientsToTicket ActionType="Request" version="1">
2644 - <TLinkClientsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2645 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2646 - <ClientIds>
2647 - <string>Value 1</string>
2648 - <string>Value 2</string>
2649 - </ClientIds>
2650 - </TLinkClientsToTicketRequest_V1>
2651 - </LinkClientsToTicket>
2652 - </ACMP>
2653 -</ICQL>
2654 -{{/apimacro}}
2655 -
2656 -{{apimacro title="LinkClientsToTicket Response"}}
2657 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkClientsToTicketResponse_V1">
2658 - <ACMP>
2659 - <LinkClientsToTicket ActionType="Response" version="1">
2660 - <TLinkClientsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2661 - <FailedClientIds>
2662 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2663 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2664 - </FailedClientIds>
2665 - <ResultCode>0</ResultCode>
2666 - <ResultMessage>ResultMessage</ResultMessage>
2667 - </TLinkClientsToTicketResponse_V1>
2668 - </LinkClientsToTicket>
2669 - </ACMP>
2670 -</ICQL>
2671 -{{/apimacro}}
2672 -
2673 -= LinkTicketsToTicket =
2674 -
2675 -{{apimacro title="LinkTicketsToTicket Request"}}
2676 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketRequest_V1">
2677 - <ACMP>
2678 - <LinkTicketsToTicket ActionType="Request" version="1">
2679 - <TLinkTicketsToTicketRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2680 - <TicketId>{59387FFD-B171-47C5-B735-041FA132CA39}</TicketId>
2681 - <TicketIdsToLink>
2682 - <string>Value 1</string>
2683 - <string>Value 2</string>
2684 - </TicketIdsToLink>
2685 - </TLinkTicketsToTicketRequest_V1>
2686 - </LinkTicketsToTicket>
2687 - </ACMP>
2688 -</ICQL>
2689 -{{/apimacro}}
2690 -
2691 -{{apimacro title="LinkTicketsToTicket Response"}}
2692 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/LinkTicketsToTicketResponse_V1">
2693 - <ACMP>
2694 - <LinkTicketsToTicket ActionType="Response" version="1">
2695 - <TLinkTicketsToTicketResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2696 - <FailedTicketIds>
2697 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2698 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2699 - </FailedTicketIds>
2700 - <ResultCode>0</ResultCode>
2701 - <ResultMessage>ResultMessage</ResultMessage>
2702 - </TLinkTicketsToTicketResponse_V1>
2703 - </LinkTicketsToTicket>
2704 - </ACMP>
2705 -</ICQL>
2706 -{{/apimacro}}
2707 -
2708 -= GetEmailMonitorList =
2709 -
2710 -{{apimacro title="GetEmailMonitorList Request"}}
2711 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListRequest_V1">
2712 - <ACMP>
2713 - <GetEmailMonitorList ActionType="Request" version="1">
2714 - <TGetEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2715 - <!
2716 --- The following values can be filtered:
2717 - - Subject
2718 - - Recipient
2719 - - CC
2720 - - BCC
2721 - - ErrorMessage
2722 - -->
2723 - <FilterText>FilterText</FilterText>
2724 - </TGetEmailMonitorListRequest_V1>
2725 - </GetEmailMonitorList>
2726 - </ACMP>
2727 -</ICQL>
2728 -{{/apimacro}}
2729 -
2730 -{{apimacro title="GetEmailMonitorList Response"}}
2731 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetEmailMonitorListResponse_V1">
2732 - <ACMP>
2733 - <GetEmailMonitorList ActionType="Response" version="1">
2734 - <TGetEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2735 - <EmailList>
2736 - <TEmail_V1 xsi:type="TEmail_V1">
2737 - <ID>ID</ID>
2738 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2739 - <Category>Category</Category>
2740 - <Subject>Subject</Subject>
2741 - <Recipient>Recipient</Recipient>
2742 - <CC>CC</CC>
2743 - <BCC>BCC</BCC>
2744 - <ErrorCode>0</ErrorCode>
2745 - <ErrorMessage>ErrorMessage</ErrorMessage>
2746 - <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2747 - <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2748 - <Size>0</Size>
2749 - </TEmail_V1>
2750 - <TEmail_V1 xsi:type="TEmail_V1">
2751 - <ID>ID</ID>
2752 - <CreationDate>1899-12-30T00:00:00.000Z</CreationDate>
2753 - <Category>Category</Category>
2754 - <Subject>Subject</Subject>
2755 - <Recipient>Recipient</Recipient>
2756 - <CC>CC</CC>
2757 - <BCC>BCC</BCC>
2758 - <ErrorCode>0</ErrorCode>
2759 - <ErrorMessage>ErrorMessage</ErrorMessage>
2760 - <FirstErrorDate>1899-12-30T00:00:00.000Z</FirstErrorDate>
2761 - <LastErrorDate>1899-12-30T00:00:00.000Z</LastErrorDate>
2762 - <Size>0</Size>
2763 - </TEmail_V1>
2764 - </EmailList>
2765 - <ResultCode>0</ResultCode>
2766 - <ResultMessage>ResultMessage</ResultMessage>
2767 - </TGetEmailMonitorListResponse_V1>
2768 - </GetEmailMonitorList>
2769 - </ACMP>
2770 -</ICQL>
2771 -{{/apimacro}}
2772 -
2773 -= DeleteEmailMonitorList =
2774 -
2775 -{{apimacro title="DeleteEmailMonitorList Request"}}
2776 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListRequest_V1">
2777 - <ACMP>
2778 - <DeleteEmailMonitorList ActionType="Request" version="1">
2779 - <TDeleteEmailMonitorListRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2780 - <EmailIDList>
2781 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2782 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2783 - </EmailIDList>
2784 - </TDeleteEmailMonitorListRequest_V1>
2785 - </DeleteEmailMonitorList>
2786 - </ACMP>
2787 -</ICQL>
2788 -{{/apimacro}}
2789 -
2790 -{{apimacro title="DeleteEmailMonitorList Response"}}
2791 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteEmailMonitorListResponse_V1">
2792 - <ACMP>
2793 - <DeleteEmailMonitorList ActionType="Response" version="1">
2794 - <TDeleteEmailMonitorListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2795 - <ResultCode>0</ResultCode>
2796 - <ResultMessage>ResultMessage</ResultMessage>
2797 - </TDeleteEmailMonitorListResponse_V1>
2798 - </DeleteEmailMonitorList>
2799 - </ACMP>
2800 -</ICQL>
2801 -{{/apimacro}}
2802 -
2803 -= GetTicketTemplateList =
2804 -
2805 -{{apimacro title="GetTicketTemplateList Request"}}
2806 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListRequest_V1">
2807 - <ACMP>
2808 - <GetTicketTemplateList ActionType="Request" version="1">
2809 - <TGetTicketTemplateListRequest_V1/>
2810 - </GetTicketTemplateList>
2811 - </ACMP>
2812 -</ICQL>
2813 -{{/apimacro}}
2814 -
2815 -{{apimacro title="GetTicketTemplateList Response"}}
2816 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/GetTicketTemplateListResponse_V1">
2817 - <ACMP>
2818 - <GetTicketTemplateList ActionType="Response" version="1">
2819 - <TGetTicketTemplateListResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2820 - <TemplateList>
2821 - <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2822 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2823 - <Name>Name</Name>
2824 - <IsHotTopic>false</IsHotTopic>
2825 - </TTicketTemplateInfo_V1>
2826 - <TTicketTemplateInfo_V1 xsi:type="TTicketTemplateInfo_V1">
2827 - <Id>{59387FFD-B171-47C5-B735-041FA132CA39}</Id>
2828 - <Name>Name</Name>
2829 - <IsHotTopic>false</IsHotTopic>
2830 - </TTicketTemplateInfo_V1>
2831 - </TemplateList>
2832 - <Version>{59387FFD-B171-47C5-B735-041FA132CA39}</Version>
2833 - <ResultCode>0</ResultCode>
2834 - <ResultMessage>ResultMessage</ResultMessage>
2835 - </TGetTicketTemplateListResponse_V1>
2836 - </GetTicketTemplateList>
2837 - </ACMP>
2838 -</ICQL>
2839 -{{/apimacro}}
2840 -
2841 -= DeleteTicketAttachments =
2842 -
2843 -{{apimacro title="DeleteTicketAttachments Request"}}
2844 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsRequest_V1">
2845 - <ACMP>
2846 - <DeleteTicketAttachments ActionType="Request" version="1">
2847 - <TDeleteTicketAttachmentsRequest_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2848 - <AttachmentIds>
2849 - <string>{59387FFD-B171-47C5-B735-041FA132CA39}</string>
2850 - <string>{69387FFD-B171-47C5-B735-041FA132CA39}</string>
2851 - </AttachmentIds>
2852 - </TDeleteTicketAttachmentsRequest_V1>
2853 - </DeleteTicketAttachments>
2854 - </ACMP>
2855 -</ICQL>
2856 -{{/apimacro}}
2857 -
2858 -{{apimacro title="DeleteTicketAttachments Response"}}
2859 -<ICQL xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://acmp.com/DeleteTicketAttachmentsResponse_V1">
2860 - <ACMP>
2861 - <DeleteTicketAttachments ActionType="Response" version="1">
2862 - <TDeleteTicketAttachmentsResponse_V1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
2863 - <ResultCode>0</ResultCode>
2864 - <ResultMessage>ResultMessage</ResultMessage>
2865 - </TDeleteTicketAttachmentsResponse_V1>
2866 - </DeleteTicketAttachments>
2867 - </ACMP>
2868 -</ICQL>
2869 -{{/apimacro}}
2870 -
2871 2871  
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