Manage Clients

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To be able to manage clients anytime and anywhere from the ACMP Console, you have the //Execute// field in the //Query Actions //tab, where you can start Client Actions. These summarise the most common system actions in a compact form.

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[[image:68_Clients verwalten_Ribbonleiste.png||alt="65_Abfrageverwaltung_Clients verwalten_995.png" data-xwiki-image-style-alignment="center"]]

Manage Clients

The individual actions are described and summarised in more detail below:

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|**Query Action/ Client Action**|**Description**

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|**Uninstall Agents**|(((

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If you not only want to delete the Clients' data, but also uninstall the agent, you can do this using this function. First, call up the desired Query in which the affected Clients are listed and execute the Query. Mark the corresponding Clients that are to be removed and click on //Uninstall Agent//. A wizard will open in which you can select whether all collected data should be deleted or retained. Select the appropriate action and click //Execute// to uninstall the agents on the selected computers.

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|**Push Agents**|(((

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You can use the //Push Agents //function to install the ACMP Agent on the machines you have inventoried so far.

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This means that the agent can also be installed on the computers that were detected by the [[OneScanClient>>doc:ACMP.67.Arbeiten mit der ACMP Console.Clients erfassen.OneScanClient.WebHome]] or entered as a [[manual Client>>doc:ACMP.67.ACMP-Solutions.Client-Management.Manuelle Clients.WebHome]] for example. It is possible to assign a new ID to the computer to resolve a conflict with a duplicate Client ID.

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Use Queries to create a list of machines and select the one you want to work with. For such tasks, it is recommended to use the basic query //Check ACMP Agents //or //ACMP Agent Statuses//, which is already included in the ACMP installation. You can immediately see whether the ACMP Agent is installed or not by checking the //ACMP is managed //attribute. To do this, the value must be set to //Yes//. As soon as you click on //Install agent//, an input mask opens. Enter the relevant information and decide whether you want to use a [[standard installation account>>doc:ACMP.67.ACMP-Solutions.System.Einstellungen.ACMP Agent.WebHome]] or a specific account. If you want to assign a new Client ID, tick the corresponding checkbox. Confirm your entries with //OK //and the installation will begin.

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|**Force update of Agents**|(((

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You can force an agent update if you either want to find available updates for the agent or if you want to force a new installation. To do this, select the relevant machines in a query and click on the //Force update// Client action. To do this, choose action and click //Force//.

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If you want to find out about the availability of Updates or Upgrades, the basic query All Clients is the best option for executing this.

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|**Creat Asset**|This function allows you to create an Asset from a selected Client in a Query. The wizard for [[Creating an Asset>>doc:ACMP.67.ACMP-Solutions.Asset Management.Assets verwalten.WebHome||anchor="HAddAssets"]] opens. Here you can link for example Master Data and Documents and create relations between the Client and the Asset. The relation to the selected Client is created automatically.

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|**Link Asset**|Choose this Client action to [[link Assets>>doc:ACMP.67.ACMP-Solutions.Asset Management.Assets organisieren.WebHome||anchor="HAddingCollections"]]. This establishes a link between a Client and the Asset.

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|**Remove Asset link**|(((

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Click on //Remove Asset Links// if you no longer need them. This will delete all links previously created between the Client and the Assets. You cannot select a specific shortcut to be deleted. All are removed upon execution of this function.

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|**Clear Client Command logs**|(((

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The //Delete Client Command Logs// function is available to delete the clients' log files. First, execute Query and select all the computers concerned. In the wizard that opens, you can specify which logs older than a date you specify should be deleted. Use the filter to specify your selection and choose whether you want to delete all logs, only failed logs, or only successful logs. Tick the box next to //"Only remove extended log information"// if you only want to delete the info and not the log itself. Click on //"Execute"// to execute the action.

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You can view log files in the [[details of a Client>>doc:ACMP.67.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen auswerten.WebHome||anchor="HOpenandworkwithClientDetails"]].

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|**Delete Clients**|(((

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This function allows you to delete the Clients' data from the database without uninstalling the agents from the machines. This can be useful, for example, if data is corrupted and no longer displayed correctly. To delete the data, mark the corresponding machines in a previous Query and click on //Delete Clients//.

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Please note that deleting from the database does not uninstall the ACMP Agent from the selected machines.

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Confirm the message by clicking on //Execute//. As soon as the Client reports to the Server independently again, the data will be recorded again. You can configure the intervals at which the Client reports in the [[Agent Task templates>>doc:ACMP.67.ACMP-Solutions.Client-Management.Agentenplaner.WebHome]].

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If you delete the Clients, all File Scanner data for the selected Clients will also be deleted.

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|**Rescan Clients**|(((

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Clients can also be rescaned independently of already assigned jobs and maintenance using Queries. This enables the immediate execution of various client tasks. To do this, mark the relevant machines in a Query and click on //Rescan Clients//. You can select in the [[Agent Tasks>>doc:ACMP.67.ACMP-Solutions.Client-Management.Agentenplaner.WebHome]] window all the jobs and scanners to be executed. These will be started for all selected Clients immediately after confirmation with the //Execute //button.

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|**Assign Master Data to Clients**|(((

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A window will open in which you can customise the master data for the selected Client. The master data that can be customised includes, among other things, the //User//, //Location//, //Department//, //Cost Centre//, //Manufacturer// and //Contracts//.

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If you have selected several Clients at once, the Master Data for all of them will be updated.

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|**Retire Clients**|(((

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You can select this action to deactivate a client while continuing to have access to the stored documents, linked contacts and tickets from the Helpdesk. Select the desired client, then click on //Deactivate Clients// and a window will open. Enter a retired reason and add linked documents. Click on //Execute //to continue.

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Please note that this action cannot be undone! When the Client is shut down, all File Scanner data for the selected Clients will also be deleted.

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The selected Client will no longer appear in any containers or Queries after decommissioning, but it will consume a [[license for the Retired Clients>>doc:ACMP.67.Allgemeines zum ACMP.Technische Lizenzbeschränkungen.WebHome]].

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|**Link Documents**|(((

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You can link documents to a selected Client. To do this, click on //Link documents// and a new window will open. Here you can add, edit and delete documents, or find specific documents. Finally, click on //Link Documents//.

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|**Assign Product Key**|Highlight the Client that should receive a [[Product Key Assignment>>doc:ACMP.67.ACMP-Solutions.OS Deployment.Produktschlüssel.WebHome]]. Click on //Assign Product Key field.// You can add or remove Clients an keys there. Click //Apply //to exit.

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|**Rollout**|Highlight the Client on which you wish to perform a [[Rollout>>doc:ACMP.67.ACMP-Solutions.OS Deployment.Rollout Templates.WebHome]]. Start the action by clicking on //Rollout. //A window will open in which you can perform the rollout by adding or removing Clients, assigning a Rollout Template or a Product Key or [[generating a computer name>>doc:ACMP.67.ACMP-Solutions.OS Deployment.Rollout Templates.WebHome||anchor="HComputernamengenerieren"]]. Enter all the relevant information for the Rollout.

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|**Abort Rollout**|This function allows you to cancel a Rollout that has already started on the selected Clients. If the Rollout has already been carried out on the Client, a message to that effect will appear.

Wiki source code of Clients verwalten

Navigation

author	version	line-number	content
		1	{{aagon.priorisierung}}
		2	80
		3	{{/aagon.priorisierung}}
		4
		5	To be able to manage clients anytime and anywhere from the ACMP Console, you have the //Execute// field in the //Query Actions //tab, where you can start Client Actions. These summarise the most common system actions in a compact form.
		6
		7	{{figure}}
		8	[[image:68_Clients verwalten_Ribbonleiste.png\|\|alt="65_Abfrageverwaltung_Clients verwalten_995.png" data-xwiki-image-style-alignment="center"]]
		9
		10	{{figureCaption}}
		11	Manage Clients
		12	{{/figureCaption}}
		13	{{/figure}}
		14
		15	The individual actions are described and summarised in more detail below:
		16
		17
		18	\|Query Action/ Client Action\|Description
		19	\|Uninstall Agents\|(((
		20	If you not only want to delete the Clients' data, but also uninstall the agent, you can do this using this function. First, call up the desired Query in which the affected Clients are listed and execute the Query. Mark the corresponding Clients that are to be removed and click on //Uninstall Agent//. A wizard will open in which you can select whether all collected data should be deleted or retained. Select the appropriate action and click //Execute// to uninstall the agents on the selected computers.
		21	)))
		22	\|Push Agents\|(((
		23	You can use the //Push Agents //function to install the ACMP Agent on the machines you have inventoried so far.
		24	This means that the agent can also be installed on the computers that were detected by the [[OneScanClient>>doc:ACMP.67.Arbeiten mit der ACMP Console.Clients erfassen.OneScanClient.WebHome]] or entered as a [[manual Client>>doc:ACMP.67.ACMP-Solutions.Client-Management.Manuelle Clients.WebHome]] for example. It is possible to assign a new ID to the computer to resolve a conflict with a duplicate Client ID.
		25
		26	(((
		27	Use Queries to create a list of machines and select the one you want to work with. For such tasks, it is recommended to use the basic query //Check ACMP Agents //or //ACMP Agent Statuses//, which is already included in the ACMP installation. You can immediately see whether the ACMP Agent is installed or not by checking the //ACMP is managed //attribute. To do this, the value must be set to //Yes//. As soon as you click on //Install agent//, an input mask opens. Enter the relevant information and decide whether you want to use a [[standard installation account>>doc:ACMP.67.ACMP-Solutions.System.Einstellungen.ACMP Agent.WebHome]] or a specific account. If you want to assign a new Client ID, tick the corresponding checkbox. Confirm your entries with //OK //and the installation will begin.
		28	)))
		29	)))
		30	\|Force update of Agents\|(((
		31	You can force an agent update if you either want to find available updates for the agent or if you want to force a new installation. To do this, select the relevant machines in a query and click on the //Force update// Client action. To do this, choose action and click //Force//.
		32
		33	{{aagon.infobox}}
		34	If you want to find out about the availability of Updates or Upgrades, the basic query All Clients is the best option for executing this.
		35	{{/aagon.infobox}}
		36	)))
		37	\|Creat Asset\|This function allows you to create an Asset from a selected Client in a Query. The wizard for [[Creating an Asset>>doc:ACMP.67.ACMP-Solutions.Asset Management.Assets verwalten.WebHome\|\|anchor="HAddAssets"]] opens. Here you can link for example Master Data and Documents and create relations between the Client and the Asset. The relation to the selected Client is created automatically.
		38	\|Link Asset\|Choose this Client action to [[link Assets>>doc:ACMP.67.ACMP-Solutions.Asset Management.Assets organisieren.WebHome\|\|anchor="HAddingCollections"]]. This establishes a link between a Client and the Asset.
		39	\|Remove Asset link\|(((
		40	Click on //Remove Asset Links// if you no longer need them. This will delete all links previously created between the Client and the Assets. You cannot select a specific shortcut to be deleted. All are removed upon execution of this function.
		41	)))
		42	\|Clear Client Command logs\|(((
		43	The //Delete Client Command Logs// function is available to delete the clients' log files. First, execute Query and select all the computers concerned. In the wizard that opens, you can specify which logs older than a date you specify should be deleted. Use the filter to specify your selection and choose whether you want to delete all logs, only failed logs, or only successful logs. Tick the box next to //"Only remove extended log information"// if you only want to delete the info and not the log itself. Click on //"Execute"// to execute the action.
		44
		45	{{aagon.infobox}}
		46	You can view log files in the [[details of a Client>>doc:ACMP.67.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen auswerten.WebHome\|\|anchor="HOpenandworkwithClientDetails"]].
		47	{{/aagon.infobox}}
		48	)))
		49	\|Delete Clients\|(((
		50	This function allows you to delete the Clients' data from the database without uninstalling the agents from the machines. This can be useful, for example, if data is corrupted and no longer displayed correctly. To delete the data, mark the corresponding machines in a previous Query and click on //Delete Clients//.
		51
		52	{{aagon.infobox}}
		53	Please note that deleting from the database does not uninstall the ACMP Agent from the selected machines.
		54	{{/aagon.infobox}}
		55
		56	Confirm the message by clicking on //Execute//. As soon as the Client reports to the Server independently again, the data will be recorded again. You can configure the intervals at which the Client reports in the [[Agent Task templates>>doc:ACMP.67.ACMP-Solutions.Client-Management.Agentenplaner.WebHome]].
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		58	{{aagon.infobox}}
		59	If you delete the Clients, all File Scanner data for the selected Clients will also be deleted.
		60	{{/aagon.infobox}}
		61	)))
		62	\|Rescan Clients\|(((
		63	Clients can also be rescaned independently of already assigned jobs and maintenance using Queries. This enables the immediate execution of various client tasks. To do this, mark the relevant machines in a Query and click on //Rescan Clients//. You can select in the [[Agent Tasks>>doc:ACMP.67.ACMP-Solutions.Client-Management.Agentenplaner.WebHome]] window all the jobs and scanners to be executed. These will be started for all selected Clients immediately after confirmation with the //Execute //button.
		64	)))
		65	\|Assign Master Data to Clients\|(((
		66	A window will open in which you can customise the master data for the selected Client. The master data that can be customised includes, among other things, the //User//, //Location//, //Department//, //Cost Centre//, //Manufacturer// and //Contracts//.
		67
		68	{{aagon.infobox}}
		69	If you have selected several Clients at once, the Master Data for all of them will be updated.
		70	{{/aagon.infobox}}
		71	)))
		72	\|Retire Clients\|(((
		73	You can select this action to deactivate a client while continuing to have access to the stored documents, linked contacts and tickets from the Helpdesk. Select the desired client, then click on //Deactivate Clients// and a window will open. Enter a retired reason and add linked documents. Click on //Execute //to continue.
		74
		75	{{aagon.warnungsbox}}
		76	Please note that this action cannot be undone! When the Client is shut down, all File Scanner data for the selected Clients will also be deleted.
		77	{{/aagon.warnungsbox}}
		78
		79	The selected Client will no longer appear in any containers or Queries after decommissioning, but it will consume a [[license for the Retired Clients>>doc:ACMP.67.Allgemeines zum ACMP.Technische Lizenzbeschränkungen.WebHome]].
		80	)))
		81	\|Link Documents\|(((
		82	You can link documents to a selected Client. To do this, click on //Link documents// and a new window will open. Here you can add, edit and delete documents, or find specific documents. Finally, click on //Link Documents//.
		83	)))
		84	\|Assign Product Key\|Highlight the Client that should receive a [[Product Key Assignment>>doc:ACMP.67.ACMP-Solutions.OS Deployment.Produktschlüssel.WebHome]]. Click on //Assign Product Key field.// You can add or remove Clients an keys there. Click //Apply //to exit.
		85	\|Rollout\|Highlight the Client on which you wish to perform a [[Rollout>>doc:ACMP.67.ACMP-Solutions.OS Deployment.Rollout Templates.WebHome]]. Start the action by clicking on //Rollout. //A window will open in which you can perform the rollout by adding or removing Clients, assigning a Rollout Template or a Product Key or [[generating a computer name>>doc:ACMP.67.ACMP-Solutions.OS Deployment.Rollout Templates.WebHome\|\|anchor="HComputernamengenerieren"]]. Enter all the relevant information for the Rollout.
		86	\|Abort Rollout\|This function allows you to cancel a Rollout that has already started on the selected Clients. If the Rollout has already been carried out on the Client, a message to that effect will appear.