Manage Clients

If you not only want to delete the Clients' data, but also uninstall the agent, you can do this using this function. First, call up the desired Query in which the affected Clients are listed and execute the Query. Mark the corresponding Clients that are to be removed and click on Uninstall Agent. A wizard will open in which you can select whether all collected data should be deleted or retained. Select the appropriate action and click Execute to uninstall the agents on the selected computers.

You can use the Push Agents function to install the ACMP Agent on the machines you have inventoried so far.
This means that the agent can also be installed on the computers that were detected by the OneScanClient or entered as a manual Client for example. It is possible to assign a new ID to the computer to resolve a conflict with a duplicate Client ID.

You can force an agent update if you either want to find available updates for the agent or if you want to force a new installation. To do this, select the relevant machines in a query and click on the Force update Client action. To do this, choose action and click Force.

Click on Remove Asset Links if you no longer need them. This will delete all links previously created between the Client and the Assets. You cannot select a specific shortcut to be deleted. All are removed upon execution of this function.

The Delete Client Command Logs function is available to delete the clients' log files. First, execute Query and select all the computers concerned. In the wizard that opens, you can specify which logs older than a date you specify should be deleted. Use the filter to specify your selection and choose whether you want to delete all logs, only failed logs, or only successful logs. Tick the box next to "Only remove extended log information" if you only want to delete the info and not the log itself. Click on "Execute" to execute the action.

This function allows you to delete the Clients' data from the database without uninstalling the agents from the machines. This can be useful, for example, if data is corrupted and no longer displayed correctly. To delete the data, mark the corresponding machines in a previous Query and click on Delete Clients.

Confirm the message by clicking on Execute. As soon as the Client reports to the Server independently again, the data will be recorded again. You can configure the intervals at which the Client reports in the Agent Task templates.

Clients can also be rescaned independently of already assigned jobs and maintenance using Queries. This enables the immediate execution of various client tasks. To do this, mark the relevant machines in a Query and click on Rescan Clients. You can select in the Agent Tasks window all the jobs and scanners to be executed. These will be started for all selected Clients immediately after confirmation with the Execute button.

A window will open in which you can customise the master data for the selected Client. The master data that can be customised includes, among other things, the User, Location, Department, Cost Centre, Manufacturer and Contracts.

You can select this action to deactivate a client while continuing to have access to the stored documents, linked contacts and tickets from the Helpdesk. Select the desired client, then click on Deactivate Clients and a window will open. Enter a retired reason and add linked documents. Click on Execute to continue.

The selected Client will no longer appear in any containers or Queries after decommissioning, but it will consume a license for the Retired Clients.

You can link documents to a selected Client. To do this, click on Link documents and a new window will open. Here you can add, edit and delete documents, or find specific documents. Finally, click on Link Documents.