Changes for page Tickets verwalten

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• Page properties (1 modified, 0 added, 0 removed)

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...	...	@@ -7,7 +7,7 @@
7	7	The Administration section is designed to manage Queries related to your tickets. Here, you can create, edit, and execute new Queries. This allows you to view your tickets based on specific criteria and, from within the Query, edit, forward, or add them to the Knowledge Base.
8	8
9	9	{{figure}}
10		-[[image:68_Helpdesk_TicketManagement_Verwaltung_1280.png||alt="7.2.2 - Uebersicht" data-xwiki-image-style-alignment="center"]]
	10	+[[image:68_Helpdesk_TicketManagement_Verwaltung_1280.png||alt="7.2.2 - Uebersicht" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
11	11
12	12	{{figureCaption}}
13	13	Ticket Management
...	...	@@ -34,10 +34,10 @@
34	34	|(% style="width:271px" %)Tickets assigned to me|(% style="width:1448px" %)Lists all tickets assigned to you.
35	35	|(% style="width:271px" %)Tickets with attachement|(% style="width:1448px" %)Lists all tickets that have attachments.
36	36	|(% style="width:271px" %)Tickets with no assignee|(% style="width:1448px" %)(((
37		-Lists tickets that do not have an assignee. These types of tickets are generated automatically from emails. See [[EMail>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HE-Mail"]] for more information.
	37	+Lists tickets that do not have an assignee. These types of tickets are generated automatically from emails. See [[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEmail"]] for more information.
38	38	)))
39	39	|(% style="width:271px" %)Escalated tickets|(% style="width:1448px" %)Lists all tickets that have reached an escalation level.
40		-|(% style="width:271px" %)Tickets associated with an escalation|(% style="width:1448px" %)Lists all tickets that have an active escalation definition (see [[Escalations>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEskalationen"]]) and could potentially be affected at some point.
	40	+|(% style="width:271px" %)Tickets associated with an escalation|(% style="width:1448px" %)Lists all tickets that have an active escalation definition (see [[Escalations>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEscalations"]]) and could potentially be affected at some point.
41	41
42	42	The following Queries are also available in the Query Management section of Client Management:
43	43
...	...	@@ -46,75 +46,72 @@
46	46	|(% style="width:228px" %)All open tickets|(% style="width:1136px" %)Lists all unprocecessed tickets with the assigned user
47	47	|(% style="width:228px" %)Contacts with identical|(% style="width:1136px" %)Lists all Helpdesk contacts who have the same email address
48	48	|(% style="width:228px" %)Escalated tickets|(% style="width:1136px" %)Lists all tickets that have reached an escalation level
49		-|(% style="width:228px" %)Tickets with no assignee|(% style="width:1136px" %)Lists tickets that do not have an assignee. Such tickets are generated automatically from emails only. See
50		-[[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HE-Mail"]] for more information.
	49	+|(% style="width:228px" %)Tickets with no assignee|(% style="width:1136px" %)Lists tickets that do not have an assignee. Such tickets are generated automatically from emails only. See [[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEmail"]] for more information.
51	51
52	52	Escalated tickets are highlighted in color in Queries.
53	53
54	54	= Commands in the ribbon bar =
55	55
56		-
57		-
58	58	|**Command**|**Description**
59	59	|(((
60		-[[image:XWiki.Images.WebHome@save_zoom50.png||alt="save" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	57	+[[image:XWiki.Images.WebHome@save_zoom50.png||alt="save" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
61	61	)))|(((
62	62	Whenever you make changes to folders or queries, you must save those changes. To do so, click the Save icon.
63	63	)))
64	64	|(((
65		-[[image:XWiki.Images.WebHome@query_execute_zoom50.png||alt="Query_Execute" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	62	+[[image:XWiki.Images.WebHome@query_execute_zoom50.png||alt="Query_Execute" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
66	66	)))|(((
67	67	Execute the selected query.
68	68	)))
69	69	|(((
70		-[[image:XWiki.Images.WebHome@query_new_zoom50.png||alt="Query_New" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	67	+[[image:XWiki.Images.WebHome@query_new_zoom50.png||alt="Query_New" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
71	71	)))|(((
72	72	If you want to create a new query, click the Add Query icon. For more info, see the section [[Creating Queries>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen erstellen.WebHome]].
73	73	)))
74	74	|(((
75		-[[image:XWiki.Images.WebHome@query_delete_zoom50.png||alt="Query_Delete" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	72	+[[image:XWiki.Images.WebHome@query_delete_zoom50.png||alt="Query_Delete" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
76	76	)))|(((
77	77	To delete a query, select it and click the Delete Query icon. Confirm the security prompt, and the query will be deleted.
78	78	)))
79	79	|(((
80		-[[image:XWiki.Images.WebHome@query_rename_zoom50.png||alt="Query_Rename" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	77	+[[image:XWiki.Images.WebHome@query_rename_zoom50.png||alt="Query_Rename" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
81	81	)))|(((
82	82	If you want to rename an existing query, click the icon.
83	83	)))
84	84	|(((
85		-[[image:XWiki.Images.WebHome@ticket_add_zoom50.png||alt="Ticket_Add" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	82	+[[image:XWiki.Images.WebHome@ticket_add_zoom50.png||alt="Ticket_Add" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
86	86	)))|(((
87	87	To create a new ticket, click the corresponding icon. For more detailed information, see the section [[Working with Tickets>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome]].
88	88	)))
89	89	|(((
90		-[[image:XWiki.Images.WebHome@ticket_goto_zoom50.png||alt="Ticket_GoTo" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	87	+[[image:XWiki.Images.WebHome@ticket_goto_zoom50.png||alt="Ticket_GoTo" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
91	91	)))|(((
92	92	Open the search bar above the Queries. The search is designed so that results matching the entered search term are displayed dynamically.
93	93	)))
94	94	|(((
95		-[[image:XWiki.Images.WebHome@folder_add_zoom50.png||alt="Folder_Add" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	92	+[[image:XWiki.Images.WebHome@folder_add_zoom50.png||alt="Folder_Add" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
96	96	)))|(((
97	97	To add a folder, click the left icon. First, select a folder in which the new folder will be created. A window will open where you can enter the name of the new folder. If you do not want the new folder to be a subfolder, select the option //Create folder at the root level// and click //Next//. In the second step, you can assign any icon to the folder. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them.
98	98
99		-The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into ACMP. Close the window by clicking //Done//.
	96	+The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into acmp. Close the window by clicking //Done//.
100	100	)))
101	101	|(((
102		-[[image:XWiki.Images.WebHome@folder_edit_zoom50.png||alt="Folder_Edit" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	99	+[[image:XWiki.Images.WebHome@folder_edit_zoom50.png||alt="Folder_Edit" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
103	103	)))|(((
104	104	If you want to rename a folder, for example, click the “Edit Folder” icon. The same window that appears when adding folders will open. The existing data is already entered and can be changed as desired.
105	105	)))
106	106	|(((
107		-[[image:XWiki.Images.WebHome@folder_delete_zoom50.png||alt="Folder_Delete" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	104	+[[image:XWiki.Images.WebHome@folder_delete_zoom50.png||alt="Folder_Delete" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
108	108	)))|(((
109	109	Click the “Delete Folder” icon to delete the previously selected folder, including its content. Confirm the security prompt to proceed.
110	110	)))
111	111	|(((
112		-[[image:XWiki.Images.WebHome@import_zoom50.png||alt="Import" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	109	+[[image:XWiki.Images.WebHome@import_zoom50.png||alt="Import" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
113	113	)))|(((
114	114	This option allows you to import exported query files (qex4). To do this, you must first select the folder into which the query is to be imported. You can also access the import function via the context menu.
115	115	)))
116	116	|(((
117		-[[image:XWiki.Images.WebHome@folder_import_zoom50.png||alt="Folder_Import" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	114	+[[image:XWiki.Images.WebHome@folder_import_zoom50.png||alt="Folder_Import" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
118	118	)))|(((
119	119	If you want to import a folder as a subfolder, first select the folder into which the new folder is to be imported. If this folder was previously exported, it contains a fex4 file in which the individual settings of the exported folder are stored. You can also access the folder import via the context menu.
120	120
...	...	@@ -123,7 +123,7 @@
123	123	{{/aagon.infobox}}
124	124	)))
125	125	|(((
126		-[[image:XWiki.Images.WebHome@export_zoom50.png||alt="Export" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	123	+[[image:XWiki.Images.WebHome@export_zoom50.png||alt="Export" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
127	127	)))|(((
128	128	You can export individual Queries or full folder structures. Individual Queries are saved as qex4 files. Once you have exported a folder, a fex4 file will be located inside the folder. This file serves as a configuration file in which the folder’s individual settings (e.g., the icon) are stored. You can also access the export option via the context menu.
129	129	)))
...	...	@@ -140,7 +140,7 @@
140	140	In the first step, specify the query name and description; in the second step, you can define the fields to be displayed. To do this, use drag-and-drop to move the fields from the left column to the right pane. By default, the ticket ID and subject are already inserted. Use the Sorting box to set the sort order for the fields: ascending or descending.
141	141
142	142	(% style="text-align:center" %)
143		-[[image:XWiki.Images.WebHome@hmfile_hash_165c8695.png||alt="Filter für Abfrage erstellen" height="578" width="805"]]
	140	+[[image:XWiki.Images.WebHome@hmfile_hash_165c8695.png||alt="Filter für Abfrage erstellen" data-cmp-info="10" height="578" width="805"]]
144	144	Create a Filter for a Query
145	145
146	146	Now, in the third step, you can define various filters. To do this, use drag-and-drop to move a filter from the left side to the right side, onto the OR, AND, or NOT condition. You can also nest conditions so that a condition is created, for example, following the pattern X OR (Y AND Z). For example, if you drag a condition onto an existing AND condition, these two conditions are combined into a compound AND relation. If you then define another AND condition, it is placed in an OR context with the existing AND condition. For a detailed description of the different filter types, see [[Creating a new Query>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen erstellen.WebHome]].
...	...	@@ -150,7 +150,7 @@
150	150	{{/aagon.infobox}}
151	151
152	152	(% style="text-align:center" %)
153		-[[image:XWiki.Images.WebHome@hmfile_hash_1d6c6c72.png||alt="Zugriffsberechtiungen festlegen" height="578" width="805"]]
	150	+[[image:XWiki.Images.WebHome@hmfile_hash_1d6c6c72.png||alt="Zugriffsberechtiungen festlegen" data-cmp-info="10" height="578" width="805"]]
154	154	Set Access Permissions
155	155
156	156	In the second-to-last step, you can use the Security settings to specify which user or group has certain rights for this query. The available rights are Edit, Execute, and View. The Execute right also includes the ability to view the results. View determines the visibility of the query: it determines whether the query is visible at all or is hidden.
...	...	@@ -161,7 +161,7 @@
161	161
162	162	Using the Add and Remove buttons, you can insert existing groups and users and then grant or revoke rights for them.
163	163
164		-Additionally, in the final step, you can select a query icon. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them. The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into ACMP.
	161	+Additionally, in the final step, you can select a query icon. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them. The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into acmp.
165	165
166	166	Now click Done to save your query.
167	167
...	...	@@ -170,7 +170,7 @@
170	170	To locate tickets in the system, you can use the Queries mentioned earlier in the administration section. Double-click to execute a query. Escalated tickets are highlighted in color in the results. The color corresponds to the escalation level (ranging from dark green to dark red).
171	171
172	172	{{figure}}
173		-[[image:68_Helpdesk_TicketManagement_Dashboard_1366.png||alt="63_Helpdesk_TicketManagement_Dashboard_1366.png" data-xwiki-image-style-alignment="center"]]
	170	+[[image:68_Helpdesk_TicketManagement_Dashboard_1366.png||alt="63_Helpdesk_TicketManagement_Dashboard_1366.png" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
174	174
175	175	{{figureCaption}}
176	176	Browse tickets
...	...	@@ -180,98 +180,96 @@
180	180	These queries are similar to those found in the Query Management interface. However, each ticket here has an icon that indicates its status to the user. These icons show whether a ticket has already been read by the current user or whether it has been edited by another user - for example, by adding a comment:
181	181
182	182	|(% style="width:53px" %)(((
183		-[[image:XWiki.Images.WebHome@new.png||alt="New" data-xwiki-image-style-alignment="center" height="32" width="32"]]
184		-)))|(% style="width:989px" %)
185		-Ein solches Ticket wurde vom aktuellen Benutzer noch nicht gelesen (die Nachricht ist ungelesen).
	180	+[[image:XWiki.Images.WebHome@new.png||alt="New" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
	181	+)))|(% style="width:989px" %)The current user has not yet read this ticket (the message is unread).
186	186	|(% style="width:53px" %)(((
187		-[[image:XWiki.Images.WebHome@ticket_modified.png||alt="Ticket_Modified" height="32" width="32"]]
188		-)))|(% style="width:989px" %)
189		-Ein solches Ticket wurde vom aktuellen Benutzer bereits gelesen, es wurde jedoch von einem anderen Benutzer aktualisiert, z.B. indem ein Kommentar geschrieben wurde.
	183	+[[image:XWiki.Images.WebHome@ticket_modified.png||alt="Ticket_Modified" data-cmp-info="10" height="32" width="32"]]
	184	+)))|(% style="width:989px" %)The current user has already read this ticket, but it has been updated by another user - for example, by adding a comment.
190	190	|(% style="width:53px" %)(((
191		-[[image:XWiki.Images.WebHome@resubmission.png||alt="Resubmission" height="32" width="32"]]
192		-)))|(% style="width:989px" %)
193		-Ein solches Ticket ist für eine Wiedervorlage vorgesehen.
	186	+[[image:XWiki.Images.WebHome@resubmission.png||alt="Resubmission" data-cmp-info="10" height="32" width="32"]]
	187	+)))|(% style="width:989px" %)This ticket is scheduled for resubmission.
194	194	|(% style="width:53px" %)(((
195		-[[image:XWiki.Images.WebHome@resubmission_duereached.png||alt="Resubmission_DueReached" height="32" width="32"]]
196		-)))|(% style="width:989px" %)
197		-Bei diesem Ticket wurde die Wiedervorlage erreicht.
	189	+[[image:XWiki.Images.WebHome@resubmission_duereached.png||alt="Resubmission_DueReached" data-cmp-info="10" height="32" width="32"]]
	190	+)))|(% style="width:989px" %)This ticket has reached the resubmission stage.
198	198
199		-Per Rechtsklick können Sie Tickets als gelesen oder ungelesen markieren. Um dies auf mehrere Tickets anzuwenden, markieren Sie die jeweiligen Checkboxen. Dabei werden die Status-Änderungen für jeden Benutzer einzeln gespeichert und wirken sich damit nicht auf die Ansicht anderer Benutzer aus.
	192	+You can right-click to mark tickets as read or unread. To apply this to multiple tickets, check the corresponding checkboxes. Status changes are saved individually for each user and therefore do not affect other users’ views.
200	200
201		-Wenn Ihnen nun Tickets angezeigt werden, können Sie diese mit einem Doppelklick in einem neuen Tab öffnen. Das Ticket wird im Non-Edit-Modus geöffnet (siehe [[Das gespeicherte Ticket>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="HGespeicherteTickets"]]). Wie Sie Tickets editieren, erfahren Sie im Abschnitt [[Tickets editieren>>doc:||anchor="HTicketseditieren"]].
	194	+When tickets are displayed, you can open them in a new tab by double-clicking. The ticket opens in non-edit mode (see [[the saved Ticket>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="HSavedTickets"]]). To learn how to edit tickets, see the section [[Editing tickets>>doc:||anchor="HEditTickets"]].
202	202
203		-Mithilfe der Suche, können Sie im angezeigten Abfrageergebnis direkt nach speziellen Tickets suchen. Hierbei werden nur die folgenden Felder berücksichtigt:
	196	+Using the search function, you can find specific tickets directly within the displayed Query Result. Only the following fields are taken into account:
204	204
205		-* Titel
206		-* Beschreibung
207		-* Kommentar
208		-* Stichwörter
	198	+* Title
	199	+* Description
	200	+* Comment
	201	+* Keywords
209	209
210		-Sollten Sie alle in der ACMP Datenbank vorhandenen Tickets durchsuchen wollen, so können Sie dies über die erweiterten Suchoptionen auswählen. Auch hierbei werden nur die Felder Titel, Beschreibung, Kommentar und Stichwörter berücksichtigt.
	203	+If you want to find all tickets in the acmp Database, you can do so using the advanced search options. Here, too, only the Title, Description, Comment, and Keywords fields are taken into account.
211	211
212	212	{{figure}}
213		-[[image:Ticket-Abfrage_Erweiterte Suche.png||alt="Erweiterte Suche in einer Ticket-Abfrage" data-xwiki-image-style-alignment="center"]]
	206	+[[image:Ticket-Abfrage_Erweiterte Suche.png||alt="Erweiterte Suche in einer Ticket-Abfrage" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
214	214
215	215	{{figureCaption}}
216		-Erweiterte Suche in einer Ticket-Abfrage
	209	+Advanced Search in a Ticket Query
217	217	{{/figureCaption}}
218	218	{{/figure}}
219	219
	213	+= Edit Tickets =
220	220
221		-= Tickets bearbeiten =
	215	+Once created, tickets can still be edited and modified. To do this, you can either open the tickets directly by ticket number using the Quick Search in the ribbon bar, or execute a Query that will display a list of tickets that match the query criteria.
222	222
223		-Nach der Erstellung können Tickets auch weiterhin bearbeitet und verändert werden. Dazu müssen Sie die Tickets entweder über die Schnellsuche in der Ribbonleiste direkt per Ticket-Nummer öffnen oder eine Abfrage ausführen, in der Ihnen anschließend eine Liste der Tickets angezeigt wird, welche auf die Abfrage-Kriterien zutreffen.
	217	+From the Query results, you can select one or more tickets and then have two options for editing: You can either open the selected tickets individually or edit them all at once using the Quick Edit feature.
224	224
225		-Aus der Abfrage heraus können Sie ein oder mehrere Tickets auswählen und haben anschließend zwei Möglichkeiten zum Bearbeiten: Sie können die ausgewählten Tickets entweder einzeln öffnen oder die ausgewählten Tickets über das Schnelle Bearbeiten alle auf einmal editieren.
	219	+== Editing Tickets Individually ==
226	226
227		-== Tickets einzeln bearbeiten ==
	221	+If you’ve opened a ticket via the Quick Search or by double-clicking it in a Query, click the //Edit// button on the ribbon bar to unlock the ticket. You can now edit all fields and make the desired changes.
228	228
229		-Wenn Sie ein Ticket über die Schnellsuche oder aus einer Abfrage heraus per Doppelklick geöffnet haben, klicken Sie in der Ribbonleiste auf den Button //Bearbeiten//, um das Ticket zu entsperren. Nun können Sie alle Felder bearbeiten und die gewünschten Änderungen vornehmen.
	223	+Once you have made all your changes, click the //Save// button on the ribbon bar. Clicking the //Cancel// button discards all changes, and the fields revert to their previous values.
230	230
231		-Sobald Sie alle Änderungen durchgeführt haben, klicken Sie in der Ribbonleiste auf den Button //Speichern//. Mit dem Button //Bearbeitung abbrechen// werden alle Änderungen verworfen und die Felder behalten die Werte, welche vor der Bearbeitung bestanden.
	225	+[[Editing tickets>>image:Ticket bearbeiten.png||alt="Ticket bearbeiten" data-cmp-info="10"]]
232	232
233		-[[Ticket bearbeiten>>image:Ticket bearbeiten.png||alt="Ticket bearbeiten"]]
	227	+== Quickly Edit One or More Tickets ==
234	234
	229	+In addition to editing individual tickets in detail, there is a second option: //Quick Edit//. This function allows you to make the same change (bulk change) to one or more tickets without having to open each ticket individually. However, you cannot change all standard fields this way. The following standard fields can be changed using Quick Edit:
235	235
236		-== Ein oder mehrere Tickets schnell bearbeiten ==
237		-
238		-Abgesehen von der detaillierten Bearbeitung einzelner Tickets, gibt es als zweite Möglichkeit das //Schnelle Bearbeiten//. Mit dieser Funktion können Sie an einem oder mehreren Tickets dieselbe Änderung (Bulk Change) durchführen, ohne jedes Ticket einzeln zu öffnen. Dabei können Sie jedoch nicht alle Standard-Felder ändern. Die folgenden Standard-Felder können über das Schnelle Bearbeiten geändert werden:
239		-
240		-* Bearbeiter
241		-* Kategorie
	231	+* Editor
	232	+* Category
242	242	* Business Impact
243		-* Priorität
	234	+* Priority
244	244	* Status
245		-* Lösung
246		-* Kommentar
	236	+* Solution
	237	+* Comment
247	247
248		-Zusätzlich zu den Standard-Feldern, können Sie über das Schnelle Bearbeiten auch individuell angelegte Benutzerdefinierte Felder anpassen. Diese Felder finden Sie im Tab Ticket-Felder.
	239	+In addition to the standard fields, you can also customize custom fields that you have created yourself using Quick Edit. You can find these fields in the Ticket Fields tab.
249	249
250		-[[Schnelles Bearbeiten von einem oder mehreren Tickets>>image:Schnelles Bearbeiten_Mehrere Tickets.png||alt="Schnelles Bearbeiten von einem oder mehreren Tickets"]]
251	251
	242	+[[Quickly Edit One or More Tickets>>image:Schnelles Bearbeiten_Mehrere Tickets.png||alt="Schnelles Bearbeiten von einem oder mehreren Tickets" data-cmp-info="10"]]
252	252
253		-=== Gleiche Änderungen an mehreren Tickets durchführen ===
254	254
255		-1. Wählen Sie nach der Ausführung einer Abfrage alle Tickets in der Ticket-Liste aus, an denen Sie dieselbe Änderung durchführen möchten.
256		-1. Klicken Sie in der Ribbonleiste auf den Button //Schnelles Bearbeiten//.
257		-1. Wählen Sie im sich öffnenden Dialogfenster den Tab aus, von dem Sie die Felder bearbeiten möchten. {{aagon.infobox}}Im Tab Ticket-Werte können Sie die Standard-Felder anpassen, während Sie im Tab Ticket-Felder die benutzerdefinierten Ticket-Felder anpassen können. {{/aagon.infobox}}
258		-1. Aktivieren Sie die Checkboxen vor den Feldern, die Sie bearbeiten möchten.
259		-1. Ändern Sie die Werte der entsprechenden Felder. Wenn bei allen ausgewählten Tickets der Feldwert bereits identisch ist, so wird Ihnen dieser angezeigt.
260		-1. Klicken Sie auf den Button //Speichern//, um die vorgenommenen Änderungen zu übernehmen.
261	261
262		-Nun wurden alle ausgewählten Tickets Ihren Einstellungen entsprechend geändert.
	246	+​
263	263
264		-= Abfragen editieren =
	248	+=== Make the Same Changes to Multiple Tickets ===
265	265
266		-Um eine Abfrage zu editieren, muss diese erst einmal ausgeführt werden.
	250	+1. After executing a Query, select all the tickets in the ticket list to which you want to apply the same change.
	251	+1. Click the //Quick Edit// button on the ribbon bar.
	252	+1. In the dialog box that opens, select the tab for the fields you want to edit.{{aagon.infobox}}In the Ticket Values tab, you can customize the default fields, while in the Ticket Fields tab, you can customize the user-defined ticket fields.{{/aagon.infobox}}
	253	+1. Enable the checkboxes next to the fields you want to edit.
	254	+1. Change the values of the corresponding fields. If the field value is already identical for all selected tickets, that value will be displayed.
	255	+1. Click the //Save// button to apply the changes you’ve made.
267	267
	257	+All selected tickets have now been changed according to your settings.
	258	+
	259	+= Editing Queries =
	260	+
	261	+To edit a query, it must first be executed.
	262	+
268	268	{{figure}}
269		-[[image:68_Helpdesk_TicketManagement_Abfrage_1057.png||alt="63_Helpdesk_TicketManagement_Abfrage_1057.png" data-xwiki-image-style-alignment="center"]]
	264	+[[image:68_Helpdesk_TicketManagement_Abfrage_1057.png||alt="63_Helpdesk_TicketManagement_Abfrage_1057.png" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
270	270
271	271	{{figureCaption}}
272		-Abfrage anpassen
	267	+Customize Query
273	273	{{/figureCaption}}
274	274	{{/figure}}
275	275
276	276
277		-Sie finden nun fünf horizontale Tabs. Im ersten werden die Ergebnisse der Abfrage angezeigt, während die vier weiteren Tabs die Einstellungen der Abfrage repräsentieren. Hier können Sie Ihre Änderungen an der Abfrage vornehmen. Diese Abfragedaten sind mit denen identisch, welche Sie aus dem Abschnitt [[Abfragen erstellen>>doc:||anchor="HAbfragenerstellen"]] bereits kennen. Denken Sie daran Ihre Änderungen zu speichern. Anschließend können Sie Ihre Abfrage über das Icon Aktualisieren oder die F5-Taste aktualisieren.
	272	+You will now see five horizontal tabs. The first tab displays the query results, while the other four tabs represent the query settings. Here, you can make changes to the query. This query data is identical to what you are already familiar with from the [[Creating Queries>>doc:||anchor="HCreatingQueries"]] section. Remember to save your changes. You can then refresh your query using the Refresh icon or the F5 key.