Changes for page Knowledge Base

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• Page properties (1 modified, 0 added, 0 removed)

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3	3	The Knowledge Base is used to store information in a structured manner. This information is therefore quickly available should a related problem arise. For example, a so-called article can be created from a previously created ticket to document the solution to a problem in case that problem occurs again.
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5	5	{{figure}}
6		-[[image:68_Helpdesk_Knowledge Base_1281.png||alt="63_Solution_Bildbeschreibung_1281.png" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
	6	+[[image:68_Helpdesk_Knowledge Base_1281.png||alt="63_Solution_Bildbeschreibung_1281.png" data-xwiki-image-style-alignment="center"]]
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8	8	{{figureCaption}}
9	9	Knowledge Base
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26	26	To create a folder, select a folder within which you want to create a new folder and click the corresponding icon in the quick-select bar. A wizard will open where you can enter the name of the new folder.
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28		-In the second step, you can choose a suitable icon for this folder. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them. *.bmp and *.ico files are supported as formats for custom icons. Icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into acmp. Close the window by clicking Done.
	28	+In the second step, you can choose a suitable icon for this folder. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them. *.bmp and *.ico files are supported as formats for custom icons. Icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into ACMP. Close the window by clicking Done.
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30	30	== **Edit Folder** ==
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56	56	To create an article directly in the Knowledge Base, select the folder where you want to create the article and click the “Add Knowledge Base Article” icon. A new vertical tab will open on the left side of the window. You can insert all the info for a new article in this form.
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58	58	{{figure}}
59		-[[image:hmfile_hash_907de871.png||data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
	59	+[[image:hmfile_hash_907de871.png||data-xwiki-image-style-alignment="center"]]
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61	61	{{figureCaption}}
62	62	Create a Knowledge Base Article
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66	66	Enter a descriptive title here, along with various keywords, which can be separated by any characters. The ID is generated automatically and cannot be entered or changed. In the large fields, first enter a clearly defined question and then the corresponding answer.
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68		-In the lower section, you can add documents to the article. To do so, click “Add Document” and select a specific file. Alternatively, you can add documents via drag-and-drop. These will be integrated into the article and the acmp.
	68	+In the lower section, you can add documents to the article. To do so, click “Add Document” and select a specific file. Alternatively, you can add documents via drag-and-drop. These will be integrated into the article and the ACMP.
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70	70	You can delete a previously selected attachment using the “Delete Attachment” icon.
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78	78	Attached documents can be viewed without any issues, even in non-edit mode. Now select //Edit// in the open Knowledge Base article.
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80	80	{{figure}}
81		-[[image:hmfile_hash_00bf02a9.png||data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
	81	+[[image:hmfile_hash_00bf02a9.png||data-xwiki-image-style-alignment="center"]]
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83	83	{{figureCaption}}
84	84	Edit an article
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88	88	All fields are now editable and are handled as if you were creating a new article. After making your changes, save the article again using the corresponding icon in the quick-access toolbar.
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90		-To edit a file from the attachments, open it by double-clicking or using the context menu. The file will now open automatically in its associated program, and you can make any necessary changes. Once you have made all changes, save and close the file. In some cases, certain programs may make changes to the file as soon as it opens. If this happens, the acmp Console will notify you when you close the article so that you can save the new version of the file.
	90	+To edit a file from the attachments, open it by double-clicking or using the context menu. The file will now open automatically in its associated program, and you can make any necessary changes. Once you have made all changes, save and close the file. In some cases, certain programs may make changes to the file as soon as it opens. If this happens, the ACMP Console will notify you when you close the article so that you can save the new version of the file.
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92	92	== **Delete an Article** ==
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