Changes for page Knowledge Base
Last modified by Sabrina V. on 2026/08/07 12:00
From version 3.1
edited by Sabrina V.
on 2026/08/07 12:00
on 2026/08/07 12:00
Change comment:
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To version 2.1
edited by Sabrina V.
on 2026/07/28 07:22
on 2026/07/28 07:22
Change comment:
There is no comment for this version
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... ... @@ -47,10 +47,14 @@ 47 47 We recommend that you use only documents from the document management system as file attachments that do not have the “Document Hyperlink” document type or any metadata associated with them. 48 48 {{/aagon.infobox}} 49 49 50 + 51 + 50 50 == **Create an Article from a Ticket** == 51 51 52 -To create an article from a ticket, open a ticket or save a ticket you just created, and click “Create KB Article” in the right-hand sidebar of the open ticket. A wizard will open to help you create the article. For more detailed information, see the section [[Create a KB Article>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="H CreateaKnowledgeBaseArticle"]].54 +To create an article from a ticket, open a ticket or save a ticket you just created, and click “Create KB Article” in the right-hand sidebar of the open ticket. A wizard will open to help you create the article. For more detailed information, see the section [[Create a KB Article>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="HKnowledgeBaseArtikelerstellen"]]. 53 53 56 + 57 + 54 54 == **Create an Article Directly** == 55 55 56 56 To create an article directly in the Knowledge Base, select the folder where you want to create the article and click the “Add Knowledge Base Article” icon. A new vertical tab will open on the left side of the window. You can insert all the info for a new article in this form.