Wiki source code of Shortcuts und Variablen

Last modified by Steffi F on 2025/12/15 13:50

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3.1	1	{{aagon.floatingbox/}}
	2
4.1	3	(% class="wikigeneratedid" %)
	4	ACMP provides you with specific shortcuts and predefined variables that enable you to work consistently and efficiently across the entire console.
2.1	5
4.1	6	(% class="wikigeneratedid" %)
	7	These enable faster navigation, simplify recurring work steps, and ensure that configurations, scripts, and automations can be implemented in a uniform and clear manner.
2.1	8
4.1	9	= Using Shortcuts =
3.1	10
4.1	11	ACMP allows you to use global keyboard shortcuts to quickly perform various actions. Some of the shortcuts are solution specific.
3.1	12
4.1	13	== General actions ==
3.1	14
4.1	15	\|=Shortcuts\|=Related actions
	16	\|F1\|Open Online Help
	17	\|F5 \|Refresh
	18	\|Ctrl + S\|Save
	19	\|Ctrl + F\|Find/Hide
	20	\|Ctrl + P\|Print
	21	\|Ctrl + Q\|(((
	22	Open [[Quick Launch>>doc:ACMP.69.Arbeiten mit der ACMP Console.Aufbau der Console.Ribbonleiste.Schnellsuche.WebHome]]
	23
3.1	24	{{aagon.infobox}}
4.1	25	The Quick Launch itself contains related shortcuts in the search.
3.1	26	{{/aagon.infobox}}
4.1	27	)))
3.1	28
4.1	29	== Item actions ==
3.1	30
4.1	31	\|=(% style="width: 225px;" %)Shortcut\|=(% style="width: 1247px;" %)Related action
	32	\|(% style="width:225px" %)Ctrl + N\|(% style="width:1247px" %)Add item
	33	\|(% style="width:225px" %)Ctrl + E\|(% style="width:1247px" %)Edit item
	34	\|(% style="width:225px" %)Del\|(% style="width:1247px" %)Delete item
	35	\|(% style="width:225px" %)Ctrl + D\|(% style="width:1247px" %)Duplicate item
	36	\|(% style="width:225px" %)F9\|(% style="width:1247px" %)Execute item
3.1	37
4.1	38	== Directory actions ==
3.1	39
4.1	40	\|=(% style="width: 228px;" %)Shortcut\|=(% style="width: 1244px;" %)Related action
	41	\|(% style="width:228px" %)Shift + Ctrl + N\|(% style="width:1244px" %)Add directory
	42	\|(% style="width:228px" %)Shift + Ctrl + E\|(% style="width:1244px" %)Edit directory
	43	\|(% style="width:228px" %)Shift + Ctrl + Del\|(% style="width:1244px" %)Delete directory
	44	\|(% style="width:228px" %)Shift + Ctrl + R\|(% style="width:1244px" %)Rename directory
3.1	45
4.1	46	= Using Variables =
3.1	47
4.1	48	ACMP specific variables can be used throughout the ACMP console to dynamically customise content.
	49	These are specified in the format %variable name%, e.g. %TicketID%.
3.1	50
4.1	51	To make it easier for you to work with variables, you can display all existing variables at any time using the Ctrl +Space key combination in a kind of context menu. The variable names are close to the content. You can use variables to refer to ticket-related and contact-related fields, as well as to insert your own custom fields.
3.1	52
4.1	53	== Contact fields ==
3.1	54
4.1	55	\|Variable name\|Corresponding field\|Content
	56	\|Contact_Company\|Company name\|
	57	\|Contact_CostUnit\|Cost Unit\|
	58	\|Contact_Department\|Departments\|
	59	\|Contact_Fax\|Fax number\|
	60	\|Contact_FirstName\|First name\|
	61	\|Contact_Fullname\|Full name\|Created from the first and last name
	62	\|Contact_LastName\|Last Name\|
	63	\|Contact_Mail\|Email address\|
	64	\|Contact_Mitarbeiterstatus_Status\|Employee status\|
	65	\|Contact_Phone\|Phone\|
	66	\|Contact_Phone2\|Phone 2\|
	67	\|Contact_Phone3\|Phone 3\|
	68	\|Contact_Phone4\|Phone 4\|
	69	\|Contact_Titles\|Title\|
	70	\|Contact_CustomFieldN\|Custom Field N\|N custom contact fields can be configured here. N stands for the unique numbering.
3.1	71	\|
	72
4.1	73	== Ticket field ==
3.1	74
4.1	75	\|Variable name\|Corresponding field\|Content
	76	\|Ticket_Assignee\|Assignee\|
	77	\|Ticket_Assignee_FamilyName\|Family name assignee\|
	78	\|Ticket_Assignee_IsGroup\|Assignee is group\|(((
	79	Possibe value:
3.1	80
4.1	81	* Yes
	82	* No
3.1	83	)))
4.1	84	\|Ticket_Assignee_Name\|Name of editor\|
	85	\|Ticket_Caption\|Title\|If the ticket is created by email, the title of the ticket corresponds to the subject line of the email.
	86	\|Ticket_Category\|Category\|
	87	\|Ticket_CategoryPath\|Category path\|Removed paths to the category of the tickets
	88	\|Ticket_CreationDate\|Creation date\|
	89	\|Ticket_Creator\|Creator\|
	90	\|Ticket_CreatorType\|Creator type\|(((
	91	Possible values:
3.1	92
4.1	93	* 0 (Email)
	94	* 1 (ACMP user)
3.1	95	* 2 (Self Service)
	96	)))
4.1	97	\|Ticket_Description\|Description\|
3.1	98	\|Ticket_Impact\|Business Impact\|(((
4.1	99	Possible values:
3.1	100
	101	* Company
	102	* Department
	103	* Single Client
	104	* Single Server
	105	* Site
	106	)))
4.1	107	\|Ticket_Keywords\|Keywords\|
	108	\|Ticket_LastModified\|Last modified\|
	109	\|Ticket_Priority\|Priority\|(((
	110	Possible values:
3.1	111
	112	* Trivial
	113	* Normal
4.1	114	* Important
	115	* Critical
3.1	116	)))
4.1	117	\|Ticket_Resolution\|Resolution\|(((
	118	Possible values:
3.1	119
4.1	120	* No solution
	121	* Not comprehensible
	122	* Incomplete
	123	* Duplicate
	124	* Not solved
	125	* Solved
3.1	126	)))
4.1	127	\|Ticket_Resolution_Quantifier\|Solution weighting\|
3.1	128	\|Ticket_State\|Status\|(((
4.1	129	Possible values:
3.1	130
4.1	131	* Created
	132	* Viewed
	133	* In progress
	134	* Waiting
	135	* Closed
3.1	136	)))
4.1	137	\|TicketGUID\|Ticket-GUID\|The unique ticket GUID is generated automatically and identifies the ticket in the database. The ticket GUID cannot be changed and is intended for use with the Web Interface.
	138	\|TicketGuidUrl\|Ticket-GUID-URL\|This is where the ticket GUID is customised for use in hyperlinks. In connection with the web server URL, the ticket can be accessed directly from the Web Interface here.
	139	\|TicketID\|Ticket-ID\|The unique ticket ID is generated automatically and identifies the ticket in the ACMP Console. The ticket ID cannot be changed.
	140	\|Ticket_CustomFieldN\|User defined ticket field N\|N user-defined ticket fields can be configured here. N stands for the unique numbering.
3.1	141
4.1	142	== Comment fields ==
3.1	143
4.1	144	\|Variable name\|Corresponding field\|Content
	145	\|Comment_Text\|Comment\|
	146	\|Comment_Creator\|Username\|
	147	\|Comment_Creator_Name\|First name of the creator\|
	148	\|Comment_Creator_FamilyName\|Last name of the creator