Changes for page Shortcuts und Variablen

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Author

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1		-XWiki.SV
	1	+XWiki.SF

Content

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1		-ACMP provides specific shortcuts and variables that you can use across the entire console.
	1	+{{aagon.floatingbox/}}
2	2
3		-Continuing information can be found in the two subchapters:
	3	+= Using Shortcuts =
4	4
5		-* [[Using shortcuts>>doc:.Nutzung von Shortcuts.WebHome]]
6		-* [[Using variables>>doc:.Nutzung von Variablen.WebHome]]
	5	+ACMP allows you to use global keyboard shortcuts to quickly perform various actions. Some of the shortcuts are solution specific.
	6	+
	7	+== **General actions** ==
	8	+
	9	+|=Shortcuts|=Related actions
	10	+|F1|Open Online Help
	11	+|F5 |Refresh
	12	+|Ctrl + S|Save
	13	+|Ctrl + F|Find/Hide
	14	+|Ctrl + P|Print
	15	+|Ctrl + Q|(((
	16	+Open [[Quick Launch>>doc:ACMP.69.Arbeiten mit der ACMP Console.Aufbau der Console.Ribbonleiste.Schnellsuche.WebHome]]
	17	+
	18	+{{aagon.infobox}}
	19	+The Quick Launch itself contains related shortcuts in the search.
	20	+{{/aagon.infobox}}
	21	+)))
	22	+
	23	+== **Item actions** ==
	24	+
	25	+|=(% style="width: 225px;" %)Shortcut|=(% style="width: 1247px;" %)Related action
	26	+|(% style="width:225px" %)Ctrl + N|(% style="width:1247px" %)Add item
	27	+|(% style="width:225px" %)Ctrl + E|(% style="width:1247px" %)Edit item
	28	+|(% style="width:225px" %)Del|(% style="width:1247px" %)Delete item
	29	+|(% style="width:225px" %)Ctrl + D|(% style="width:1247px" %)Duplicate item
	30	+|(% style="width:225px" %)F9|(% style="width:1247px" %)Execute item
	31	+
	32	+== **Directory actions** ==
	33	+
	34	+|=(% style="width: 228px;" %)Shortcut|=(% style="width: 1244px;" %)Related action
	35	+|(% style="width:228px" %)Shift + Ctrl + N|(% style="width:1244px" %)Add directory
	36	+|(% style="width:228px" %)Shift + Ctrl + E|(% style="width:1244px" %)Edit directory
	37	+|(% style="width:228px" %)Shift + Ctrl + Del|(% style="width:1244px" %)Delete directory
	38	+|(% style="width:228px" %)Shift + Ctrl + R|(% style="width:1244px" %)Rename directory
	39	+
	40	+= Using Variables =
	41	+
	42	+ACMP specific variables can be used throughout the ACMP console to dynamically customise content.
	43	+These are specified in the format %variable name%, e.g. %TicketID%.
	44	+
	45	+To make it easier for you to work with variables, you can display all existing variables at any time using the Ctrl +Space key combination in a kind of context menu. The variable names are close to the content. You can use variables to refer to ticket-related and contact-related fields, as well as to insert your own custom fields.
	46	+
	47	+== Contact fields ==
	48	+
	49	+|**Variable name**|**Corresponding field**|**Content**
	50	+|Contact_Company|Company name|
	51	+|Contact_CostUnit|Cost Unit|
	52	+|Contact_Department|Departments|
	53	+|Contact_Fax|Fax number|
	54	+|Contact_FirstName|First name|
	55	+|Contact_Fullname|Full name|Created from the first and last name
	56	+|Contact_LastName|Last Name|
	57	+|Contact_Mail|Email address|
	58	+|Contact_Mitarbeiterstatus_Status|Employee status|
	59	+|Contact_Phone|Phone|
	60	+|Contact_Phone2|Phone 2|
	61	+|Contact_Phone3|Phone 3|
	62	+|Contact_Phone4|Phone 4|
	63	+|Contact_Titles|Title|
	64	+|Contact_CustomFieldN|Custom Field N|N custom contact fields can be configured here. N stands for the unique numbering.
	65	+|
	66	+
	67	+== Ticket field ==
	68	+
	69	+|**Variable name**|**Corresponding field**|**Content**
	70	+|Ticket_Assignee|Assignee|
	71	+|Ticket_Assignee_FamilyName|Family name assignee|
	72	+|Ticket_Assignee_IsGroup|Assignee is group|(((
	73	+Possibe value:
	74	+
	75	+* Yes
	76	+* No
	77	+)))
	78	+|Ticket_Assignee_Name|Name of editor|
	79	+|Ticket_Caption|Title|If the ticket is created by email, the title of the ticket corresponds to the subject line of the email.
	80	+|Ticket_Category|Category|
	81	+|Ticket_CategoryPath|Category path|Removed paths to the category of the tickets
	82	+|Ticket_CreationDate|Creation date|
	83	+|Ticket_Creator|Creator|
	84	+|Ticket_CreatorType|Creator type|(((
	85	+Possible values:
	86	+
	87	+* 0 (Email)
	88	+* 1 (ACMP user)
	89	+* 2 (Self Service)
	90	+)))
	91	+|Ticket_Description|Description|
	92	+|Ticket_Impact|Business Impact|(((
	93	+Possible values:
	94	+
	95	+* Company
	96	+* Department
	97	+* Single Client
	98	+* Single Server
	99	+* Site
	100	+)))
	101	+|Ticket_Keywords|Keywords|
	102	+|Ticket_LastModified|Last modified|
	103	+|Ticket_Priority|Priority|(((
	104	+Possible values:
	105	+
	106	+* Trivial
	107	+* Normal
	108	+* Important
	109	+* Critical
	110	+)))
	111	+|Ticket_Resolution|Resolution|(((
	112	+Possible values:
	113	+
	114	+* No solution
	115	+* Not comprehensible
	116	+* Incomplete
	117	+* Duplicate
	118	+* Not solved
	119	+* Solved
	120	+)))
	121	+|Ticket_Resolution_Quantifier|Solution weighting|
	122	+|Ticket_State|Status|(((
	123	+Possible values:
	124	+
	125	+* Created
	126	+* Viewed
	127	+* In progress
	128	+* Waiting
	129	+* Closed
	130	+)))
	131	+|TicketGUID|Ticket-GUID|The unique ticket GUID is generated automatically and identifies the ticket in the database. The ticket GUID cannot be changed and is intended for use with the Web Interface.
	132	+|TicketGuidUrl|Ticket-GUID-URL|This is where the ticket GUID is customised for use in hyperlinks. In connection with the web server URL, the ticket can be accessed directly from the Web Interface here.
	133	+|TicketID|Ticket-ID|The unique ticket ID is generated automatically and identifies the ticket in the ACMP Console. The ticket ID cannot be changed.
	134	+|Ticket_CustomFieldN|User defined ticket field N|N user-defined ticket fields can be configured here. N stands for the unique numbering.
	135	+
	136	+== Comment fields ==
	137	+
	138	+|**Variable name**|**Corresponding field**|**Content**
	139	+|Comment_Text|Comment|
	140	+|Comment_Creator|Username|
	141	+|Comment_Creator_Name|First name of the creator|
	142	+|Comment_Creator_FamilyName|Last name of the creator