Changes for page Shortcuts und Variablen

Last modified by Steffi F on 2025/12/15 13:50

From 3.1 to 2.1

From version 2.1

edited by Steffi F
on 2025/12/15 13:49

Change comment: There is no comment for this version

To version 1.1

edited by Sabrina V.
on 2025/02/19 13:35

Change comment: There is no comment for this version

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--XWiki.SF
++XWiki.SV

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--{{aagon.floatingbox/}}
++ACMP provides specific shortcuts and variables that you can use across the entire console.
--= Using Shortcuts =
++Continuing information can be found in the two subchapters:
--ACMP allows you to use global keyboard shortcuts to quickly perform various actions. Some of the shortcuts are solution specific.
--
--== **General actions** ==
--
--|=Shortcuts|=Related actions
--|F1|Open Online Help
--|F5 |Refresh
--|Ctrl + S|Save
--|Ctrl + F|Find/Hide
--|Ctrl + P|Print
--|Ctrl + Q|(((
--Open [[Quick Launch>>doc:ACMP.69.Arbeiten mit der ACMP Console.Aufbau der Console.Ribbonleiste.Schnellsuche.WebHome]]
--
--{{aagon.infobox}}
--The Quick Launch itself contains related shortcuts in the search.
--{{/aagon.infobox}}
--)))
--
--== **Item actions** ==
--
--|=(% style="width: 225px;" %)Shortcut|=(% style="width: 1247px;" %)Related action
--|(% style="width:225px" %)Ctrl + N|(% style="width:1247px" %)Add item
--|(% style="width:225px" %)Ctrl + E|(% style="width:1247px" %)Edit item
--|(% style="width:225px" %)Del|(% style="width:1247px" %)Delete item
--|(% style="width:225px" %)Ctrl + D|(% style="width:1247px" %)Duplicate item
--|(% style="width:225px" %)F9|(% style="width:1247px" %)Execute item
--
--== **Directory actions** ==
--
--|=(% style="width: 228px;" %)Shortcut|=(% style="width: 1244px;" %)Related action
--|(% style="width:228px" %)Shift + Ctrl + N|(% style="width:1244px" %)Add directory
--|(% style="width:228px" %)Shift + Ctrl + E|(% style="width:1244px" %)Edit directory
--|(% style="width:228px" %)Shift + Ctrl + Del|(% style="width:1244px" %)Delete directory
--|(% style="width:228px" %)Shift + Ctrl + R|(% style="width:1244px" %)Rename directory
--
--= Using Variables =
--
--ACMP specific variables can be used throughout the ACMP console to dynamically customise content.
--These are specified in the format %variable name%, e.g. %TicketID%.
--
--To make it easier for you to work with variables, you can display all existing variables at any time using the Ctrl +Space key combination in a kind of context menu. The variable names are close to the content. You can use variables to refer to ticket-related and contact-related fields, as well as to insert your own custom fields.
--
--== Contact fields ==
--
--|**Variable name**|**Corresponding field**|**Content**
--|Contact_Company|Company name|
--|Contact_CostUnit|Cost Unit|
--|Contact_Department|Departments|
--|Contact_Fax|Fax number|
--|Contact_FirstName|First name|
--|Contact_Fullname|Full name|Created from the first and last name
--|Contact_LastName|Last Name|
--|Contact_Mail|Email address|
--|Contact_Mitarbeiterstatus_Status|Employee status|
--|Contact_Phone|Phone|
--|Contact_Phone2|Phone 2|
--|Contact_Phone3|Phone 3|
--|Contact_Phone4|Phone 4|
--|Contact_Titles|Title|
--|Contact_CustomFieldN|Custom Field N|N custom contact fields can be configured here. N stands for the unique numbering.
--|
--
--== Ticket field ==
--
--|**Variable name**|**Corresponding field**|**Content**
--|Ticket_Assignee|Assignee|
--|Ticket_Assignee_FamilyName|Family name assignee|
--|Ticket_Assignee_IsGroup|Assignee is group|(((
--Possibe value:
--
--* Yes
--* No
--)))
--|Ticket_Assignee_Name|Name of editor|
--|Ticket_Caption|Title|If the ticket is created by email, the title of the ticket corresponds to the subject line of the email.
--|Ticket_Category|Category|
--|Ticket_CategoryPath|Category path|Removed paths to the category of the tickets
--|Ticket_CreationDate|Creation date|
--|Ticket_Creator|Creator|
--|Ticket_CreatorType|Creator type|(((
--Possible values:
--
--* 0 (Email)
--* 1 (ACMP user)
--* 2 (Self Service)
--)))
--|Ticket_Description|Description|
--|Ticket_Impact|Business Impact|(((
--Possible values:
--
--* Company
--* Department
--* Single Client
--* Single Server
--* Site
--)))
--|Ticket_Keywords|Keywords|
--|Ticket_LastModified|Last modified|
--|Ticket_Priority|Priority|(((
--Possible values:
--
--* Trivial
--* Normal
--* Important
--* Critical
--)))
--|Ticket_Resolution|Resolution|(((
--Possible values:
--
--* No solution
--* Not comprehensible
--* Incomplete
--* Duplicate
--* Not solved
--* Solved
--)))
--|Ticket_Resolution_Quantifier|Solution weighting|
--|Ticket_State|Status|(((
--Possible values:
--
--* Created
--* Viewed
--* In progress
--* Waiting
--* Closed
--)))
--|TicketGUID|Ticket-GUID|The unique ticket GUID is generated automatically and identifies the ticket in the database. The ticket GUID cannot be changed and is intended for use with the Web Interface.
--|TicketGuidUrl|Ticket-GUID-URL|This is where the ticket GUID is customised for use in hyperlinks. In connection with the web server URL, the ticket can be accessed directly from the Web Interface here.
--|TicketID|Ticket-ID|The unique ticket ID is generated automatically and identifies the ticket in the ACMP Console. The ticket ID cannot be changed.
--|Ticket_CustomFieldN|User defined ticket field N|N user-defined ticket fields can be configured here. N stands for the unique numbering.
--
--== Comment fields ==
--
--|**Variable name**|**Corresponding field**|**Content**
--|Comment_Text|Comment|
--|Comment_Creator|Username|
--|Comment_Creator_Name|First name of the creator|
--|Comment_Creator_FamilyName|Last name of the creator
++* [[Using shortcuts>>doc:.Nutzung von Shortcuts.WebHome]]
++* [[Using variables>>doc:.Nutzung von Variablen.WebHome]]