Changes for page Helpdesk Web Interface installieren

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56	56	IIS is included as an additional Windows component by default, but must be installed in advance in order to be used. The following section therefore explains the installation of IIS for the following Windows Server versions: IIS 10: Windows Server 2016, Windows Server 2019 and Windows Server 2022.
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	58	+{{box}}
	59	+**Tip: Loading times in the Web Interface**
	60	+Loading times in the Web Interface can sometimes be very long, which may affect your workflow. Check the Internet Information Services (IIS) Manager to see how the start mode is set for this.
	61	+You can access it as follows: Open the IIS Manager and select your server in the right-hand navigation pane. Then click on “Application Pools” and select the entry "ACMPWebInterfaces" from the list. Now right-click to open the advanced settings and check the start mode in the //General //section. This should be set to “AlwaysRunning”.
	62	+{{/box}}
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59	59	= Configurations in the ACMP Console =
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73	73	{{/aagon.warnungsbox}}
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76		-
77	77	== 2. Enable Web Interface ==
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79	79	In the settings, open //Web Interface// > //General//. Enable the checkbox //Helpdesk Web Interface is active// and save the configuration via the ribbon bar.
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95		-= Updating the web interfaces =
	99	+= Updating the Web Interfaces =
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97		-After installing an ACMP update, it may be necessary to update the web interface for the helpdesk. When patching to a new ACMP version, all solutions that you have installed are usually updated and upgraded. One exception is the web interface, as it is a standalone application. Therefore, if an ACMP update affects the web interface, it must also be updated. You can find out whether an update is required and necessary in the respective [[Release Notes>>https://www.aagon.com/produkte/ueberblick/release-notes-acmp/]].
	101	+After installing an ACMP update, it may be necessary to update the Web Interface for the helpdesk. When patching to a new ACMP version, all solutions that you have installed are usually updated and upgraded. One exception is the web interface, as it is a standalone application. Therefore, if an ACMP update affects the web interface, it must also be updated. You can find out whether an update is required and necessary in the respective [[Release Notes>>https://www.aagon.com/produkte/ueberblick/release-notes-acmp/]] and also in the installation instructions during the console update. The wizard will provide you with info on whether the Web Interface is also listed as an affected component.
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	103	+[[Excerpt from the installation instructions (Web Interface update required)>>image:69_Web Interface Update_956.png]]
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	105	+If an update is necessary, open //WebSetups.msi// (C:\Program Files (x86)\Aagon\ACMP Server\Clients\WebInterfaceSetup) and follow the steps to update the version to match that of the ACMP Console. The update is now complete.
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101	101	== Procedure for reinstalling the Web Interface ==
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133	133	{{/code}}
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	141	+== Special cases in Web.config (helpdesk web interface configuration file) ==
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	143	+Some settings can be configured via the ‘Web.config’ (see above). Changes can be made primarily under <appSettings>. This includes, for example, the following setting:
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137		-== Special case in web.config (helpdesk web interface configuration file) ==
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139		-The following additional setting is available in web.config (see above):
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141	141	{{code}}
142	142	<add key="HttpsHyperlinkCustomFieldsPrefix" value="true"/> - Default: True
143	143	{{/code}}
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145		-If this row is not displayed, you can insert it under <appSettings>.
	149	+[[Inserted row>>image:69_Web Interface_Config Datei.png||alt="69_Web Interface_Sonderfall Config Datei_758.png"]]
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147		-[[Inserted row>>image:69_Web Interface_Sonderfall Config Datei_758.png]]
	151	+__Tip__: If this row is not displayed, you can insert it under <appSettings>.
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149	149	If the option is set to ‘True’, the hyperlink addresses of the CustomFields of the type //Hyperlink// that do not have an HTTP or HTTPS prefix are automatically assigned HTTPS in the Web Interface so that they can be accessed:
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163	163	{{/code}}
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165		-The update is now complete.
	169	+In addition, you can specify in Web.config whether the first element of the information and login page should always be opened when loading or not. With ACMP version 6.9.2, you have the option of configuring this area and specifying whether the element is expanded (default) or not.
	170	+
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	172	+{{code}}
	173	+<add key="InfoListOpenFirstItem" value="true"/>
	174	+<add key="InfoListLoginOpenFirstItem" value="true"/>
	175	+
	176	+ </appSettings>
	177	+
	178	+{{/code}}
	179	+
	180	+ The setting ‘InfoListOpenFirstItem’ specifies the default for the information page, while the row ‘InfoListLoginOpenFirstItem’ overrides this for the login page, where the user first logs in. The following possible values apply to both: The value ‘True’ means that the top (first) element is expanded, and ‘False’ means that it is collapsed (on both the information and login pages).
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167	167	{{aagon.infobox}}
168	168	The settings and configurations in web.config are retained during an update. To save all continuing individual settings of the Web Interface, such as customised and modified graphics or texts, you must create a backup and import it after updating the Web Interface!
169	169	{{/aagon.infobox}}