Changes for page ACMP Notifier installieren

Summary

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Page properties

Author

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1		-XWiki.jklein
	1	+XWiki.SV

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35	35	ACMP Notifier login screen
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42	42	In the general area, you can customize the behaviour of the Notifier to your needs. This allows you to set the display duration of notifications and a possible ringtone for notifications. You can also set the interval in seconds at which the ACMP Helpdesk Notifier queries Events on the ACMP Data Proxy, as well as the language of the Notifier. You can also configure whether the Notifier should start automatically when the system starts.
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48	48	General settings
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52	52	In the Helpdesk settings, you can switch notifications for the Helpdesk on or off. You can also set for which editors which type of notifications should be displayed. All ACMP Users who belong to the Helpdesk role are available. This makes it possible to display notifications about tickets from another employee if they are absent due to illness or holiday, for example. The "Unassigned" editor stands for all tickets that have not yet been assigned to an editor. These can be tickets that have been received by email or via the web interface, for example.
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58	58	Helpdesk settings
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62	62	You can configure the CTI interface of the ACMP Helpdesk Notifier under the telephone settings. Please note that you can only enable the phone functionality if you have installed a TAPI driver and configured it correctly. Firstly, the CTI interface must be activated by ticking the corresponding checkbox. If the CTI interface is enabled, you must select a telephone line of your TAPI driver and enter the corresponding parts of your phone number in the corresponding fields. You can also select whether the telephone window should close after the call has ended. Finally, you can define a speed dialling hotkey. Using this key combination, it is possible to select any text from Word or Excel documents, for example, and call it directly. Please ensure that you do not use any key combinations that have already been assigned (e.g. Ctrl+C) or individual letters. Once you have made all the settings, save your entries.
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68	68	Phone settings
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83	83	Once you have made all the settings, the Notifier is ready for use. As soon as one of the actions previously configured in the Helpdesk settings occurs for the corresponding user, a notification appears at the bottom right of the screen informing you of the type of action, the contact and the corresponding ticket. Click on the ticket name to open the corresponding ticket if the ACMP Console is installed.
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89	89	Benachrichtigung
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97	97	Main window with selected notification tab
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132	132	= Using CTI functions =
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138	138	CTI settings
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186	186	~1. Ensure that the background services ACMP Data Gateway and ACMP Data Proxy are updated. The installation files for the components can be found in the installation directory of the ACMP Server under //Installers\DataFoundation//.
187	187	2. Run the file //ACMP Data Foundation_Installer.exe// to update the background services.
188		-3. Then navigate to the installation directory of the ACMP Server to the //Installers/Notifier// directory and run the //ACMP Notifier_Installer.msi// installation file on all systems.
	188	+3. Then navigate to the installation directory of the ACMP Server to the //Clients\Notifier// directory and run the //ACMP Notifier_Installer.msi// installation file on all systems.
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191	191	After the update, check all configurations of the Notifier. As a rule, these are retained after an Update.