Changes for page Shortcuts und Variablen

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• Page properties (1 modified, 0 added, 0 removed)

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3	3	(% class="wikigeneratedid" %)
4		-acmp provides you with specific shortcuts and predefined variables that enable you to work consistently and efficiently across the entire console.
	4	+ACMP provides you with specific shortcuts and predefined variables that enable you to work consistently and efficiently across the entire console.
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6	6	(% class="wikigeneratedid" %)
7	7	These enable faster navigation, simplify recurring work steps, and ensure that configurations, scripts, and automations can be implemented in a uniform and clear manner.
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8	8
9	9	= Using Shortcuts =
10	10
11		-acmp allows you to use global keyboard shortcuts to quickly perform various actions. Some of the shortcuts are solution specific.
	11	+ACMP allows you to use global keyboard shortcuts to quickly perform various actions. Some of the shortcuts are solution specific.
12	12
13	13	== **General actions** ==
14	14
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45	45
46	46	= Using Variables =
47	47
48		-acmp specific variables can be used throughout the acmp console to dynamically customise content.
	48	+ACMP specific variables can be used throughout the ACMP console to dynamically customise content.
49	49	These are specified in the format %variable name%, e.g. %TicketID%.
50	50
51	51	To make it easier for you to work with variables, you can display all existing variables at any time using the Ctrl +Space key combination in a kind of context menu. The variable names are close to the content. You can use variables to refer to ticket-related and contact-related fields, as well as to insert your own custom fields.
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91	91	Possible values:
92	92
93	93	* 0 (Email)
94		-* 1 (acmp user)
	94	+* 1 (ACMP user)
95	95	* 2 (Self Service)
96	96	)))
97	97	|Ticket_Description|Description|
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136	136	)))
137	137	|TicketGUID|Ticket-GUID|The unique ticket GUID is generated automatically and identifies the ticket in the database. The ticket GUID cannot be changed and is intended for use with the Web Interface.
138	138	|TicketGuidUrl|Ticket-GUID-URL|This is where the ticket GUID is customised for use in hyperlinks. In connection with the web server URL, the ticket can be accessed directly from the Web Interface here.
139		-|TicketID|Ticket-ID|The unique ticket ID is generated automatically and identifies the ticket in the acmp Console. The ticket ID cannot be changed.
	139	+|TicketID|Ticket-ID|The unique ticket ID is generated automatically and identifies the ticket in the ACMP Console. The ticket ID cannot be changed.
140	140	|Ticket_CustomFieldN|User defined ticket field N|N user-defined ticket fields can be configured here. N stands for the unique numbering.
141	141
142	142	== Comment fields ==