Changes for page Web Interface

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• Page properties (1 modified, 0 added, 0 removed)

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Page properties

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20	20	If you want to set the visibility of new comments, you can check the box //For new comments, enable the option "Comment visible in Self Service" by default//. This allows you to control whether new comments can be viewed automatically (by both the administrator and users
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22	22	{{figure}}
23		-[[image:68_System_Einstellungen_WebInterface_1323.png||alt="63_System_Einstellungen_WebInterface_1323.png" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
	23	+[[image:68_System_Einstellungen_WebInterface_1323.png||alt="63_System_Einstellungen_WebInterface_1323.png" data-xwiki-image-style-alignment="center"]]
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25	25	{{figureCaption}}
26	26	Web Interface settings - General
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31	31	= Info page =
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33		-The //Info page// area allows you to create individual texts in which you can, for example, publish general notices, information or news, which are then displayed on the home page of the helpdesk or self-service web interface. You have the option of specifying a start and finish date for each item in order to define a validity period. This can be useful, for example, if you want to provide information about maintenance work. As soon as a user logs in during this period, your text will be displayed. You can create new information pages by using the [[image:1762780842428-595.png||data-cmp-info="10"]] //Add// button and remove existing ones by using the [[image:1762780842428-570.png||data-cmp-info="10"]] //Delete //button. Common formatting options (font and font size selection as well as format settings) are stored on the right-hand side. You should also enable the checkboxes for the //start or finish date// if you want to provide users with info in advance.
	33	+The //Info page// area allows you to create individual texts in which you can, for example, publish general notices, information or news, which are then displayed on the home page of the helpdesk or self-service web interface. You have the option of specifying a start and finish date for each item in order to define a validity period. This can be useful, for example, if you want to provide information about maintenance work. As soon as a user logs in during this period, your text will be displayed. You can create new information pages by using the [[image:1762780842428-595.png]] //Add// button and remove existing ones by using the [[image:1762780842428-570.png]] // Delete //button. Common formatting options (font and font size selection as well as format settings) are stored on the right-hand side. You should also enable the checkboxes for the //start or finish date// if you want to provide users with info in advance.
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35		-[[Edit the information page of the Web Interface>>image:69_Web Interface Infoseite_1155.png||data-cmp-info="10"]]
	35	+[[Edit the information page of the Web Interface>>image:69_Web Interface Infoseite_1155.png]]
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37	37	If you have checked the //Active //box and saved the changes, the info will be active and displayed for the specified period. The next time the user logs in to the Self Service Web Interface or the Helpdesk, the text will be displayed. In this example, the user is informed about maintenance work (see graphic below).
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39		-[[login page of the Web Interface after creating an information page>>image:69_Web Interface_Loginseite Einstellungen_1312.png||data-cmp-info="10"]]
	39	+[[login page of the Web Interface after creating an information page>>image:69_Web Interface_Loginseite Einstellungen_1312.png]]
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41	41	{{aagon.infobox}}
42		-: Graphical adjustments can be made to the web interface. If, for example, you want to customize the colours of the graphics or text to your corporate identity, you will find instructions for doing so [[here>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Web Interfaces.WebHome||anchor="HCustomizingofgraphicsandtextelements"]].
	42	+: Graphical adjustments can be made to the web interface. If, for example, you want to customize the colours of the graphics or text to your corporate identity, you will find instructions for doing so [[here>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Web Interfaces.WebHome||anchor="HAnpassungenanGrafikenundTextelementen"]].
43	43	{{/aagon.infobox}}
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48	48	On the //Login// page, you can configure settings for authenticating users on the web interface. The authentication settings are used to determine how a user must authenticate themselves.
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50		-**Warning**: For authentication via Active Directory, it is necessary to specify an account (//System// > //Settings// > //acmp Server// > //Active// //Directory//). You can choose between two options:
	50	+**Warning**: For authentication via Active Directory, it is necessary to specify an account (//System// > //Settings// > //ACMP// //Server// > //Active// //Directory//). You can choose between two options:
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52	52	|**Option**|**Description**
53		-|acmp Username or contact email address and password|To log in to the Web Interface, users need their acmp user name or contact email address, which ist sotred in the [[Master Data>>doc:ACMP.610.Arbeiten mit der ACMP Console.Aufbau der Console.Ribbonleiste.Stammdaten.WebHome]] and their password. The acmp account can be viewed via [[User Management>>doc:ACMP.610.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] or by contacting the Helpdesk, as this information must be entered here.
54		-|Active Directory Username and password|With this option, authentifaction is performed using the Active Directory user name and password. For licensing reasons, the data of users from Active Directory who wish to use the Web Interface or Helpdesk must also be entered as contacts in the acmp Helpdesk (see [[Manage Contacts>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Kontakte verwalten.WebHome]]). To do this, keep the user data in Active Directory and the contact data in the acmp Helpdesk consistent so that users can log in.
	53	+|ACMP Username or contact email address and password|To log in to the Web Interface, users need their ACMP user name or contact email address, which ist sotred in the [[Master Data>>doc:ACMP.610.Arbeiten mit der ACMP Console.Aufbau der Console.Ribbonleiste.Stammdaten.WebHome]] and their password. The ACMP account can be viewed via [[User Management>>doc:ACMP.610.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] or by contacting the Helpdesk, as this information must be entered here.
	54	+|Active Directory Username and password|With this option, authentifaction is performed using the Active Directory user name and password. For licensing reasons, the data of users from Active Directory who wish to use the Web Interface or Helpdesk must also be entered as contacts in the ACMP Helpdesk (see [[Manage Contacts>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Kontakte verwalten.WebHome]]). To do this, keep the user data in Active Directory and the contact data in the ACMP Helpdesk consistent so that users can log in.
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56	56	{{aagon.infobox}}
57	57	If you encounter problems logging in to the web interface, users may need the right to log in to the machine on which the IIS server with the web interface data is located.
58	58	{{/aagon.infobox}}
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60		-[[Authentication settings>>image:69_Web Interface_Authentifizierungseinstellungen_654.png||data-cmp-info="10"]]
	60	+[[Authentication settings>>image:69_Web Interface_Authentifizierungseinstellungen_654.png]]
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62	62	= Self Service queries =
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66	66	Of course, it is also possible to create base Query filters. This works in the same way as [[creating a filter>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen erstellen.Filteroptionen anwenden.WebHome]] for a normal query, allowing you to obtain more specific results. Here, too, you can use the corresponding filter criteria via drag and drop.
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68		-[[Self Service queries>>image:69_Web Interface Einstellungen Self Service Abfrage_837.png||data-cmp-info="10"]]
	68	+[[Self Service queries>>image:69_Web Interface Einstellungen Self Service Abfrage_837.png]]
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70	70	= Self Service permissions =
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72	72	The self-service permissions section contains several rights relating to the self-service web interface and its end users. Tick all the permissions you want to allow. Subordinate rights (e.g. ‘change category’) can only be selected if the level above has been activated. This allows you to customize the main rights to suit your circumstances and further restrict or extend the rights. Save your settings using the ribbon bar.
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74		-[[Self Service permissions>>image:69_Web Interface_Self Service Berechtigungen_887.png||data-cmp-info="10"]]
	74	+[[Self Service permissions>>image:69_Web Interface_Self Service Berechtigungen_887.png]]
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76	76	= Self Service fields =
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80	80	On the left-hand side, you will see all available custom fields within the view. These can be dragged and dropped into one or more fields in the selection box on the right-hand side, or you can use the arrows for this purpose. The selected fields are then listed on the right-hand side. Here you will see the German and English names, as well as the field types (e.g. text, number, etc.). If you want it to be a mandatory field, you can enable the checkbox. This makes it mandatory to fill in this field when creating a ticket before the ticket can be opened. The fields themselves will then be filled in at a later point in time, as soon as a ticket needs to be filled in.
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82		-[[Self Service fields>>image:69_Web Interface Self Service Web Interface_1165.png||data-cmp-info="10"]]
	82	+[[Self Service fields>>image:69_Web Interface Self Service Web Interface_1165.png]]