Changes for page Web Interface

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• Page properties (1 modified, 0 added, 0 removed)

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Page properties

Content

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31	31	= Info page =
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33		-The //Info page// area allows you to create individual texts in which you can, for example, publish general notices, information or news, which are then displayed on the home page of the helpdesk or self-service web interface. You have the option of specifying a start and finish date for each item in order to define a validity period. This can be useful, for example, if you want to provide information about maintenance work. As soon as a user logs in during this period, your text will be displayed. You can create new information pages by using the [[image:1762780842428-595.png]] //Add// button and remove existing ones by using the [[image:1762780842428-570.png]] // Delete //button. Common formatting options (font and font size selection as well as format settings) are stored on the right-hand side. You should also enable the checkboxes for the //start or finish date// if you want to provide users with info in advance.
	33	+The //Info page// area allows you to create individual texts in which you can, for example, publish general notices, information or news, which are then displayed on the home page of the helpdesk or self-service web interface. You have the option of specifying a start and finish date for each item in order to define a validity period. This can be useful, for example, if you want to provide information about maintenance work. As soon as a user logs in during this period, your text will be displayed. You can create new information pages by using the [[image:1762780842428-595.png]] //Add// button and remove existing ones by using the [[image:1762780842428-570.png]] //Delete //button. Common formatting options (font and font size selection as well as format settings) are stored on the right-hand side. You should also enable the checkboxes for the //start or finish date// if you want to provide users with info in advance.
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35	35	[[Edit the information page of the Web Interface>>image:69_Web Interface Infoseite_1155.png]]
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39	39	[[login page of the Web Interface after creating an information page>>image:69_Web Interface_Loginseite Einstellungen_1312.png]]
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41	41	{{aagon.infobox}}
42		-: Graphical adjustments can be made to the web interface. If, for example, you want to customize the colours of the graphics or text to your corporate identity, you will find instructions for doing so [[here>>doc:ACMP.69.ACMP-Solutions.Helpdesk.Web Interfaces.WebHome||anchor="HAnpassungenanGrafikenundTextelementen"]].
	42	+: Graphical adjustments can be made to the web interface. If, for example, you want to customize the colours of the graphics or text to your corporate identity, you will find instructions for doing so [[here>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Web Interfaces.WebHome||anchor="HAnpassungenanGrafikenundTextelementen"]].
43	43	{{/aagon.infobox}}
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50	50	**Warning**: For authentication via Active Directory, it is necessary to specify an account (//System// > //Settings// > //ACMP// //Server// > //Active// //Directory//). You can choose between two options:
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52	52	|**Option**|**Description**
53		-|ACMP Username or contact email address and password|To log in to the Web Interface, users need their ACMP user name or contact email address, which ist sotred in the [[Master Data>>doc:ACMP.69.Arbeiten mit der ACMP Console.Aufbau der Console.Ribbonleiste.Stammdaten.WebHome]] and their password. The ACMP account can be viewed via [[User Management>>doc:ACMP.69.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] or by contacting the Helpdesk, as this information must be entered here.
54		-|Active Directory Username and password|With this option, authentifaction is performed using the Active Directory user name and password. For licensing reasons, the data of users from Active Directory who wish to use the Web Interface or Helpdesk must also be entered as contacts in the ACMP Helpdesk (see [[Manage Contacts>>doc:ACMP.69.ACMP-Solutions.Helpdesk.Ticket Management.Kontakte verwalten.WebHome]]). To do this, keep the user data in Active Directory and the contact data in the ACMP Helpdesk consistent so that users can log in.
	53	+|ACMP Username or contact email address and password|To log in to the Web Interface, users need their ACMP user name or contact email address, which ist sotred in the [[Master Data>>doc:ACMP.610.Arbeiten mit der ACMP Console.Aufbau der Console.Ribbonleiste.Stammdaten.WebHome]] and their password. The ACMP account can be viewed via [[User Management>>doc:ACMP.610.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] or by contacting the Helpdesk, as this information must be entered here.
	54	+|Active Directory Username and password|With this option, authentifaction is performed using the Active Directory user name and password. For licensing reasons, the data of users from Active Directory who wish to use the Web Interface or Helpdesk must also be entered as contacts in the ACMP Helpdesk (see [[Manage Contacts>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Kontakte verwalten.WebHome]]). To do this, keep the user data in Active Directory and the contact data in the ACMP Helpdesk consistent so that users can log in.
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56	56	{{aagon.infobox}}
57	57	If you encounter problems logging in to the web interface, users may need the right to log in to the machine on which the IIS server with the web interface data is located.
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64	64	On the //Self Service query// page, you can define a query whose result will be displayed on the start page after you login to the web interface. To do this, you can select from the existing ticket fields in the base Query fields area and drag and drop them from the list on the left into the definition field on the right. You can also specify a sorting.
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66		-Of course, it is also possible to create base Query filters. This works in the same way as [[creating a filter>>doc:ACMP.69.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen erstellen.Filteroptionen anwenden.WebHome]] for a normal query, allowing you to obtain more specific results. Here, too, you can use the corresponding filter criteria via drag and drop.
	66	+Of course, it is also possible to create base Query filters. This works in the same way as [[creating a filter>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen erstellen.Filteroptionen anwenden.WebHome]] for a normal query, allowing you to obtain more specific results. Here, too, you can use the corresponding filter criteria via drag and drop.
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68	68	[[Self Service queries>>image:69_Web Interface Einstellungen Self Service Abfrage_837.png]]
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