Changes for page Benutzerdefinierte Felder
Last modified by Sabrina V. on 2026/07/29 07:35
From version 3.1
edited by Sabrina V.
on 2026/07/23 12:34
on 2026/07/23 12:34
Change comment:
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To version 4.1
edited by Sabrina V.
on 2026/07/29 07:34
on 2026/07/29 07:34
Change comment:
There is no comment for this version
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... ... @@ -69,7 +69,7 @@ 69 69 70 70 You can access the custom fields for clients through multiple Queries. To do this, you must use either “Clients” or “Deactivated Clients” as the query base in order to display these fields. 71 71 72 -In addition to the various ways to access them, you can also display the fields via the Client Details. Within the tree structure, there is a section with the same name where all the fields you have defined are listed. You also have the option to [[customize>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen auswerten.WebHome ||anchor="HBenutzerdefinierteDaten"]] and modify there.72 +In addition to the various ways to access them, you can also display the fields via the Client Details. Within the tree structure, there is a section with the same name where all the fields you have defined are listed. You also have the option to [[customize>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen auswerten.WebHome]] and modify there. 73 73 74 74 == Contacts == 75 75 ... ... @@ -78,7 +78,7 @@ 78 78 In addition to the contact list, you can also display the custom fields in a query. The query base must be based on either Helpdesk or Contacts. You can then retrieve the custom fields in a query. 79 79 80 80 {{aagon.infobox}} 81 -To use the fields in tickets, you must select them as [[contacted-related fields>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicket felder"]] under Helpdesk / Ticket Fields.81 +To use the fields in tickets, you must select them as [[contacted-related fields>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicketFields"]] under Helpdesk / Ticket Fields. 82 82 {{/aagon.infobox}} 83 83 84 84 == Licenses == ... ... @@ -93,7 +93,7 @@ 93 93 94 94 == Tickets == 95 95 96 -The custom fields that you can view directly in the tickets can be configured under //System > Settings > Helpdesk > Ticket Fields//. Under the ticket related fields, you’ll also see the basic fields, which include, for example, the [[keyword search>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicket felder"]].96 +The custom fields that you can view directly in the tickets can be configured under //System > Settings > Helpdesk > Ticket Fields//. Under the ticket related fields, you’ll also see the basic fields, which include, for example, the [[keyword search>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicketFields"]]. 97 97 98 98 You can also execute a query based on the tickets by creating a new query and assigning the Helpdesk as its query base. This allows you to retrieve the custom fields from the tickets. 99 99