Changes for page Benutzerdefinierte Felder

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11	11	You can create custom fields only if you are a tenant administrator.
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16	16	= **Organizing Custom Fields** =
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18	18	Each category can be structured hierarchically, with folders forming the top level of the hierarchy. Within the folders, you can create as many subfolders as you like, as well as tables in which the fields are created.
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57	57	Please note the following regarding the “Combobox,” “Memo,” and “Text” field types: The larger the maximum value, the more storage space is required per entry in the database, since storage space is always reserved for the maximum value.
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62	62	== Assets ==
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64	64	Within Asset Management, you can create individual inventories of fixed assets and tangible assets. Assets must be assigned to an asset type. To use custom fields in assets, simply go to //Asset Management// > //Hardware Assets// > //Asset types// > //Add Asset Type// > //Custom Fields (Step 3 of 5)//. Here, you can drag the fields you created earlier from the left side to the right half of the wizard or double-click to copy them in, and specify whether a field is required. You can also change the order of the fields used. Custom fields are useful when you want to provide additional information for your assets. For example, you might want to note the SIM card number, IMEI, or PIN for a cell phone, or the license plate number of a company vehicle.
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69	69	Several custom fields are already provided to ensure that asset types are used correctly. Therefore, when you first configure the fields, several tables and [[field>>doc:ACMP.610.ACMP-Solutions.Asset Management.Assets organisieren.WebHome||anchor="HMitgelieferteAssetTypen"]] are displayed.
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74	74	== Clients ==
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76	76	You can access the custom fields for clients through multiple Queries. To do this, you must use either “Clients” or “Deactivated Clients” as the query base in order to display these fields.
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78		-In addition to the various ways to access them, you can also display the fields via the Client Details. Within the tree structure, there is a section with the same name where all the fields you have defined are listed. You also have the option to [[customize>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen auswerten.WebHome||anchor="HBenutzerdefinierteDaten"]] and modify there.
	72	+In addition to the various ways to access them, you can also display the fields via the Client Details. Within the tree structure, there is a section with the same name where all the fields you have defined are listed. You also have the option to [[customize>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen auswerten.WebHome]] and modify there.
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82	82	== Contacts ==
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84	84	With the custom extension for contact data, you can configure additional fields that may not be included in the predefined fields but are important for your company (e.g., the birthdate of contacts). The contact list can be accessed via the ribbon bar under Master Data.
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86	86	In addition to the contact list, you can also display the custom fields in a query. The query base must be based on either Helpdesk or Contacts. You can then retrieve the custom fields in a query.
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89		-To use the fields in tickets, you must select them as [[contacted-related fields>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicketfelder"]] under Helpdesk / Ticket Fields.
	81	+To use the fields in tickets, you must select them as [[contacted-related fields>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicketFields"]] under Helpdesk / Ticket Fields.
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94	94	== Licenses ==
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96	96	After you have added a license in License Management, you can view the details of the open license in the right-hand pane, where the custom fields are displayed under the tab of the same name. The settings can only be changed when you edit the current license.
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101	101	Products can also be accessed via License Management. Under the details of the respective product, you can view the custom fields you previously created. To change the values and content, you must edit the product.
102	102	If you should execute a query based on the custom fields, the query base must be “Products/Compliance.”
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106	106	== Tickets ==
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108		-The custom fields that you can view directly in the tickets can be configured under //System > Settings > Helpdesk > Ticket Fields//. Under the ticket related fields, you’ll also see the basic fields, which include, for example, the [[keyword search>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicketfelder"]].
	96	+The custom fields that you can view directly in the tickets can be configured under //System > Settings > Helpdesk > Ticket Fields//. Under the ticket related fields, you’ll also see the basic fields, which include, for example, the [[keyword search>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HTicketFields"]].
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110	110	You can also execute a query based on the tickets by creating a new query and assigning the Helpdesk as its query base. This allows you to retrieve the custom fields from the tickets.
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114	114	== Contracts ==
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116	116	Contracts can be accessed via the ribbon bar under Master Data. You can use the custom fields to add any missing fields that may not be covered by the default settings. Alternatively, you can also execute a Query based on “Contracts.”