Changes for page Web Interfaces
Last modified by Sabrina V. on 2026/08/07 12:01
From version 7.1
edited by Sabrina V.
on 2026/08/07 12:01
on 2026/08/07 12:01
Change comment:
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To version 6.1
edited by Sabrina V.
on 2026/06/09 12:00
on 2026/06/09 12:00
Change comment:
There is no comment for this version
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... ... @@ -193,6 +193,6 @@ 193 193 194 194 As a help desk employee or administrator, you can create additional custom fields for the Self Service Web Interface that can or should be filled in by the ticket creator when creating a new ticket. This makes it possible to retrieve individual fields and information that can make your work easier. 195 195 196 -If you would like to use the custom fields, navigate to //System //> //Settings //> //Custom Fields //> //Tickets// in the open ACMP Console. Follow the necessary steps to [[add a field>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Benutzerdefinierte Felder.WebHome||anchor="H AddingFields"]]. Then save the newly created fields and switch to //Web Interface //> //Self Service Fields// in the system settings.196 +If you would like to use the custom fields, navigate to //System //> //Settings //> //Custom Fields //> //Tickets// in the open ACMP Console. Follow the necessary steps to [[add a field>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Benutzerdefinierte Felder.WebHome||anchor="HFelderhinzufFCgen"]]. Then save the newly created fields and switch to //Web Interface //> //Self Service Fields// in the system settings. 197 197 198 198 Open the folder hierarchy where you previously added the new field. Then either drag it to the right side with a mouse click or use the arrow for this purpose. For the fields on the right, you can also specify whether it is a mandatory field that the user must explicitly fill in in Self Service in order to create a ticket. Optionally, tick the box and save the changes in the ribbon bar. The next time you call up the Web Interface Self Service, your newly added fields will be taken into account when creating a new ticket.