Changes for page Web Interfaces

Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -8,12 +8,12 @@
8	8
9	9	The following distinguishing criteria are central to this:
10	10
11		-|Helpdesk Web Interface|After login, this allows you to open all queries that are accessible via the ticket management administration (see the chapter on [[Administration>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Tickets verwalten.WebHome]]. In addition, you can view and edit tickets, create new ones, and add comments and close them. The knowledge base can also be used.
	11	+|Helpdesk Web Interface|After login, this allows you to open all queries that are accessible via the ticket management administration (see the chapter on [[Administration>>doc:ACMP.69.ACMP-Solutions.Helpdesk.Ticket Management.Tickets verwalten.WebHome]]. In addition, you can view and edit tickets, create new ones, and add comments and close them. The knowledge base can also be used.
12	12	|Self Service Web Interface|After login, the user is displayed all the tickets they have created themselves in the Self Service Web Interface by default. This list can be changed using a standard query (see [[Standard query>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServicequeries"]]). New tickets can be created and existing ones can be viewed. It is also possible to access the Knowledge Base.
13	13
14	14	= Installation, Configuration and updating of Web Interfaces =
15	15
16		-If you haven't yet started the installation of one of the Web Interfaces, you can read [[here>>doc:ACMP.610.ACMP installieren.ACMP Zusatzkomponenten installieren.Helpdesk Web Interface installieren.WebHome]] about how a correct installation and update look like and which settings you need to configure.
	16	+If you haven't yet started the installation of one of the Web Interfaces, you can read [[here>>doc:ACMP.69.ACMP installieren.ACMP Zusatzkomponenten installieren.Helpdesk Web Interface installieren.WebHome]] about how a correct installation and update look like and which settings you need to configure.
17	17
18	18	= Authentication and Right Management =
19	19
...	...	@@ -27,7 +27,7 @@
27	27
28	28	== Right Management for the Helpdesk ==
29	29
30		-In principle, rights for the Helpdesk and use of the Web Interface are assigned via [[User Management>>doc:ACMP.610.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] (//System// > //User Management//). For maximum flexibility, there are three different points of contact where you can explicitly assign rights to Helpdesk users or employees.
	30	+In principle, rights for the Helpdesk and use of the Web Interface are assigned via [[User Management>>doc:ACMP.69.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] (//System// > //User Management//). For maximum flexibility, there are three different points of contact where you can explicitly assign rights to Helpdesk users or employees.
31	31
32	32	=== Self Service permissions ===
33	33
...	...	@@ -193,6 +193,6 @@
193	193
194	194	As a help desk employee or administrator, you can create additional custom fields for the Self Service Web Interface that can or should be filled in by the ticket creator when creating a new ticket. This makes it possible to retrieve individual fields and information that can make your work easier.
195	195
196		-If you would like to use the custom fields, navigate to //System //> //Settings //> //Custom Fields //> //Tickets// in the open ACMP Console. Follow the necessary steps to [[add a field>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Benutzerdefinierte Felder.WebHome||anchor="HFelderhinzufFCgen"]]. Then save the newly created fields and switch to //Web Interface //> //Self Service Fields// in the system settings.
	196	+If you would like to use the custom fields, navigate to //System //> //Settings //> //Custom Fields //> //Tickets// in the open ACMP Console. Follow the necessary steps to [[add a field>>doc:ACMP.69.ACMP-Solutions.System.Einstellungen.Benutzerdefinierte Felder.WebHome||anchor="HFelderhinzufFCgen"]]. Then save the newly created fields and switch to //Web Interface //> //Self Service Fields// in the system settings.
197	197
198	198	Open the folder hierarchy where you previously added the new field. Then either drag it to the right side with a mouse click or use the arrow for this purpose. For the fields on the right, you can also specify whether it is a mandatory field that the user must explicitly fill in in Self Service in order to create a ticket. Optionally, tick the box and save the changes in the ribbon bar. The next time you call up the Web Interface Self Service, your newly added fields will be taken into account when creating a new ticket.