Changes for page Web Interfaces

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9	9	The following distinguishing criteria are central to this:
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11		-|Helpdesk Web Interface|After login, this allows you to open all queries that are accessible via the ticket management administration (see the chapter on [[Administration>>doc:ACMP.69.ACMP-Solutions.Helpdesk.Ticket Management.Tickets verwalten.WebHome]]. In addition, you can view and edit tickets, create new ones, and add comments and close them. The knowledge base can also be used.
12		-|Self Service Web Interface|After login, the user is displayed all the tickets they have created themselves in the Self Service Web Interface by default. This list can be changed using a standard query (see [[Standard query>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServiceAbfragen"]]). New tickets can be created and existing ones can be viewed. It is also possible to access the Knowledge Base.
	11	+|Helpdesk Web Interface|After login, this allows you to open all queries that are accessible via the ticket management administration (see the chapter on [[Administration>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Tickets verwalten.WebHome]]. In addition, you can view and edit tickets, create new ones, and add comments and close them. The knowledge base can also be used.
	12	+|Self Service Web Interface|After login, the user is displayed all the tickets they have created themselves in the Self Service Web Interface by default. This list can be changed using a standard query (see [[Standard query>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServicequeries"]]). New tickets can be created and existing ones can be viewed. It is also possible to access the Knowledge Base.
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14	14	= Installation, Configuration and updating of Web Interfaces =
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16		-If you haven't yet started the installation of one of the Web Interfaces, you can read [[here>>doc:ACMP.69.ACMP installieren.ACMP Zusatzkomponenten installieren.Helpdesk Web Interface installieren.WebHome]] about how a correct installation and update look like and which settings you need to configure.
	16	+If you haven't yet started the installation of one of the Web Interfaces, you can read [[here>>doc:ACMP.610.ACMP installieren.ACMP Zusatzkomponenten installieren.Helpdesk Web Interface installieren.WebHome]] about how a correct installation and update look like and which settings you need to configure.
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18	18	= Authentication and Right Management =
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20	20	== Authentication ==
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22		-Users can log in to the Web Interface in two ways: They can either log in with their ACMP account (see user management) or authenticate themselves to an Active Directory so that they are granted access. For the latter option, you must have specified an AD account. You can configure the authentication in the [[Settings>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HLogin"]] (//System// > //Settings //> //Web Interface// > //Login// > //Authentication settings//).
	22	+Users can log in to the Web Interface in two ways: They can either log in with their acmp account (see user management) or authenticate themselves to an Active Directory so that they are granted access. For the latter option, you must have specified an AD account. You can configure the authentication in the [[Settings>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HLogin"]] (//System// > //Settings //> //Web Interface// > //Login// > //Authentication settings//).
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24	24	Select one of the two options. Save your changes by clicking //Save //in the ribbon bar. The updated conditions will take effect the next time you log in.
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26		-[[Authentication settings>>image:69_Web Interface_Authentifizierungseinstellungen_654.png]]
	26	+[[Authentication settings>>image:69_Web Interface_Authentifizierungseinstellungen_654.png||data-cmp-info="10"]]
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28	28	== Right Management for the Helpdesk ==
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30		-In principle, rights for the Helpdesk and use of the Web Interface are assigned via [[User Management>>doc:ACMP.69.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] (//System// > //User Management//). For maximum flexibility, there are three different points of contact where you can explicitly assign rights to Helpdesk users or employees.
	30	+In principle, rights for the Helpdesk and use of the Web Interface are assigned via [[User Management>>doc:ACMP.610.ACMP-Solutions.System.Benutzerverwaltung.WebHome]] (//System// > //User Management//). For maximum flexibility, there are three different points of contact where you can explicitly assign rights to Helpdesk users or employees.
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32	32	=== Self Service permissions ===
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34		-Under [[Self Service permissions>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServiceBerechtigungen"]] (//System// > //Settings //> //Web// //Interface// > //Self Service permissions//), you will find several rights relating to the self-service web interface and its end users. Tick all the permissions you want to allow. Subordinate rights (e.g. ‘"Change ticket category") can only be selected if the level above has been enabled. This allows you to customize the main rights to suit your circumstances and further restrict or extend the rights. Save your settings via the ribbon bar.
	34	+Under [[Self Service permissions>>doc:.Einstellungen zum Web Interface.WebHome||anchor="HSelfServicepermissions"]] (//System// > //Settings //> //Web// //Interface// > //Self Service permissions//), you will find several rights relating to the self-service web interface and its end users. Tick all the permissions you want to allow. Subordinate rights (e.g. ‘"Change ticket category") can only be selected if the level above has been enabled. This allows you to customize the main rights to suit your circumstances and further restrict or extend the rights. Save your settings via the ribbon bar.
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36		-[[Self Service permissions>>image:69_Web Interface_Self Service Berechtigungen_887.png]]
	36	+[[Self Service permissions>>image:69_Web Interface_Self Service Berechtigungen_887.png||data-cmp-info="10"]]
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38		-=== Rights of an ACMP or helpdesk employee ===
	38	+=== Rights of an acmp or helpdesk employee ===
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40		-As soon as you create a new user via user management or edit one at a later date, you will inevitably reach the point in the wizard in step three where you can define the rights. This allows you to set restrictions that then apply directly to the current selected ACMP User. This generally applies to all rights in ACMP, but special rights can also be assigned for the helpdesk and the web interface.
	40	+As soon as you create a new user via user management or edit one at a later date, you will inevitably reach the point in the wizard in step three where you can define the rights. This allows you to set restrictions that then apply directly to the current selected acmp User. This generally applies to all rights in acmp, but special rights can also be assigned for the helpdesk and the web interface.
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42	42	To do this, open the item //Helpdesk// > //Web Interface// in the list on the left. Here you can modify the visibility of data in the Helpdesk web interface so that the created user is not allowed to view comments on a ticket in the web interface or view any ticket attachments, for example. You can set restrictions by assigning these rights. In addition, you can also allow a user to change possible solution suggestions, if desired.
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45		-[[Select rights of User (Web Interface)>>image:69_Web Interface_Rechte des Benutzers_1156.png]]
	45	+[[Select rights of User (Web Interface)>>image:69_Web Interface_Rechte des Benutzers_1156.png||data-cmp-info="10"]]
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47		-To grant a user a right, you must tick the corresponding checkbox and continue with the wizard (//Next >//). On the next page ("Roles and Clients"), you must now assign the "Helpdesk" role to the ACMP User. Tick the corresponding checkbox so that the previously specified rights can be applied.
	47	+To grant a user a right, you must tick the corresponding checkbox and continue with the wizard (//Next >//). On the next page ("Roles and Clients"), you must now assign the "Helpdesk" role to the acmp User. Tick the corresponding checkbox so that the previously specified rights can be applied.
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49		-[[Select roles and tenants for the current user>>image:69_Web Interface_Rollen und Mandanten_720.png]]
	49	+[[Select roles and tenants for the current user>>image:69_Web Interface_Rollen und Mandanten_720.png||data-cmp-info="10"]]
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51	51	Complete your work in the wizard and exit it by clicking //Finish//.
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53	53	{{box}}
54	54	**Special feature of the "Visible in Self Service" option**
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56		-When writing comments in tickets and/or knowledge base articles, as well as when creating knowledge base articles, you will find the ‘Visible in Self Service’ option in the top right-hand corner. This is a checkbox that you must tick manually each time to enable the option and make the comment or article globally visible in the web interface. Please note that the comment or article is only visible to ACMP users and self-service users who have the appropriate right (right: "View ticket web comments").
	56	+When writing comments in tickets and/or knowledge base articles, as well as when creating knowledge base articles, you will find the "Visible in Self Service" option in the top right-hand corner. This is a checkbox that you must tick manually each time to enable the option and make the comment or article globally visible in the web interface. Please note that the comment or article is only visible to acmp users and self-service users who have the appropriate right (right: "View ticket web comments").
57	57	{{/box}}
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59	59	= Customizing of graphics and text elements =
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65	65	~1. Open the Windows Explorer and navigate to the installation directory of the Web Interfaces. By default, this is //%Programfiles%\Aagon\ACMP Web Interfaces\Helpdesk Webinterface\//
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67		-[[Folder with access to the graphics>>image:69_Web Interface_Ordner Grafiken austauschen_1012.png]]
	67	+[[Folder with access to the graphics>>image:69_Web Interface_Ordner Grafiken austauschen_1012.png||data-cmp-info="10"]]
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69	69	The directory //App_Themes\ACMP\graphics //contains graphics that can be used in the web interfaces.
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75	75	3. Replace the graphics as required (replace the logo via file, located at: App_Themes\ACMP\graphics\logo.svg).
76	76	When replacing graphics, ensure that you use the same names as the original graphics so that they can be read correctly.
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	78	+{{aagon.infobox}}
	79	+The image size of the logos (e.g. CompanyLogo.gif / logo.gif) should be 174x48 pixels.
	80	+It is advisable to stick to this size and, if necessary, scale newly added images to these dimensions.
	81	+{{/aagon.infobox}}
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79	79	== CSS customizations ==
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81	81	{{aagon.warnungsbox}}
82		-Please note that no support is offered for changes made independently and individually created to the Custom.css file or for general CSS adjustments. The following section merely provides some notes should you wish to make your own changes.
	86	+Please note that **no support** is offered for changes made independently and individually created to the Custom.css file or for general CSS adjustments. The following section merely provides some notes should you wish to make your own changes.
83	83	{{/aagon.warnungsbox}}
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85	85	In order to customize CSS, you must have the file ‘Custom.css’ in the “Styles” folder (C:\Program Files (x86)\Aagon\ACMP Web Interfaces\Helpdesk Webinterface\Styles). To do this, create the file in a text editor of your choice and make sure that the extension is ".css".
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110	110	{{/aagon.warnungsbox}}
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113		-[[Changes on the Custom.css>>image:69_Web Interface_Custom.css Datei_712.png]]
	117	+[[Changes on the Custom.css>>image:69_Web Interface_Custom.css Datei_712.png||data-cmp-info="10"]]
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115	115	Take a look at the different .css files in the "Styles" folder for the various classes.
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117	117	**Example "Colour changes"**: If you want to make changes to the colours, you should copy the corresponding variables from Theme.css and insert and customize them in Custom.css within a //:root { }// using tags.
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119		-[[Colour change of error colours within Custom.css>>image:69_Web Interface_Farbänderung der Error Farben_682.png]]
	123	+[[Colour change of error colours within Custom.css>>image:69_Web Interface_Farbänderung der Error Farben_682.png||data-cmp-info="10"]]
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121	121	{{aagon.infobox}}
122	122	To change the colour, simply copy the relevant section. You do not need to copy the entire root tree in Custom.css.
123	123	{{/aagon.infobox}}
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	129	+(% class="wikigeneratedid" %)
	130	+**Example: "Image size of Web Interface graphics ("logos")":** If you want to change the dimensions of a replaced graphic (a logo), you can also do this via Custom.css.
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	132	+{{code}}
	133	+--header-height: 48px;
	134	+--logo-width: 174px;
	135	+.site-logo {
	136	+[..]
	137	+ width: var(--logo-width);
	138	+ height: var(--header-height);
	139	+[..]
	140	+}
	141	+{{/code}}
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	143	+(% class="wikigeneratedid" %)
	144	+The same settings are also used after the login. It is advisable to stick to the dimensions (174x48) and, if necessary, scale the size so that the images are not cropped in the Web Interface.
	145	+
127	127	== Customizing text colours ==
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129	129	To customize text colours, follow these steps:
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147	147	{{/code}}
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149		-
150		-
151	151	== Customizing texts ==
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153	153	To change a text in the web interface, you must customize the corresponding .resx file. These can be found in the following paths and subfolders. Each file is available in three language versions (German, English and Czech).
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172	172	{{/aagon.infobox}}
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175		-
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177	177	= Creating custom fields for the Self Service Web Interface =
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179	179	As a help desk employee or administrator, you can create additional custom fields for the Self Service Web Interface that can or should be filled in by the ticket creator when creating a new ticket. This makes it possible to retrieve individual fields and information that can make your work easier.
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181		-If you would like to use the custom fields, navigate to //System //> //Settings //> //Custom Fields //> //Tickets// in the open ACMP Console. Follow the necessary steps to [[add a field>>doc:ACMP.69.ACMP-Solutions.System.Einstellungen.Benutzerdefinierte Felder.WebHome||anchor="HFelderhinzufFCgen"]]. Then save the newly created fields and switch to //Web Interface //> //Self Service Fields// in the system settings.
	196	+If you would like to use the custom fields, navigate to //System //> //Settings //> //Custom Fields //> //Tickets// in the open acmp Console. Follow the necessary steps to [[add a field>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Benutzerdefinierte Felder.WebHome||anchor="HAddingFields"]]. Then save the newly created fields and switch to //Web Interface //> //Self Service Fields// in the system settings.
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183	183	Open the folder hierarchy where you previously added the new field. Then either drag it to the right side with a mouse click or use the arrow for this purpose. For the fields on the right, you can also specify whether it is a mandatory field that the user must explicitly fill in in Self Service in order to create a ticket. Optionally, tick the box and save the changes in the ribbon bar. The next time you call up the Web Interface Self Service, your newly added fields will be taken into account when creating a new ticket.