Changes for page Tickets verwalten

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34	34	|(% style="width:271px" %)Tickets assigned to me|(% style="width:1448px" %)Lists all tickets assigned to you.
35	35	|(% style="width:271px" %)Tickets with attachement|(% style="width:1448px" %)Lists all tickets that have attachments.
36	36	|(% style="width:271px" %)Tickets with no assignee|(% style="width:1448px" %)(((
37		-Lists tickets that do not have an assignee. These types of tickets are generated automatically from emails. See [[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEmail"]] for more information.
	37	+Lists tickets that do not have an assignee. These types of tickets are generated automatically from emails. See [[EMail>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HE-Mail"]] for more information.
38	38	)))
39	39	|(% style="width:271px" %)Escalated tickets|(% style="width:1448px" %)Lists all tickets that have reached an escalation level.
40		-|(% style="width:271px" %)Tickets associated with an escalation|(% style="width:1448px" %)Lists all tickets that have an active escalation definition (see [[Escalations>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEscalations"]]) and could potentially be affected at some point.
	40	+|(% style="width:271px" %)Tickets associated with an escalation|(% style="width:1448px" %)Lists all tickets that have an active escalation definition (see [[Escalations>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEskalationen"]]) and could potentially be affected at some point.
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42	42	The following Queries are also available in the Query Management section of Client Management:
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46	46	|(% style="width:228px" %)All open tickets|(% style="width:1136px" %)Lists all unprocecessed tickets with the assigned user
47	47	|(% style="width:228px" %)Contacts with identical|(% style="width:1136px" %)Lists all Helpdesk contacts who have the same email address
48	48	|(% style="width:228px" %)Escalated tickets|(% style="width:1136px" %)Lists all tickets that have reached an escalation level
49		-|(% style="width:228px" %)Tickets with no assignee|(% style="width:1136px" %)Lists tickets that do not have an assignee. Such tickets are generated automatically from emails only. See [[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEmail"]] for more information.
	49	+|(% style="width:228px" %)Tickets with no assignee|(% style="width:1136px" %)Lists tickets that do not have an assignee. Such tickets are generated automatically from emails only. See
	50	+[[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HE-Mail"]] for more information.
50	50
51	51	Escalated tickets are highlighted in color in Queries.
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...	...	@@ -191,7 +191,7 @@
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192	192	You can right-click to mark tickets as read or unread. To apply this to multiple tickets, check the corresponding checkboxes. Status changes are saved individually for each user and therefore do not affect other users’ views.
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194		-When tickets are displayed, you can open them in a new tab by double-clicking. The ticket opens in non-edit mode (see [[the saved Ticket>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="HSavedTickets"]]). To learn how to edit tickets, see the section [[Editing tickets>>doc:||anchor="HEditTickets"]].
	195	+When tickets are displayed, you can open them in a new tab by double-clicking. The ticket opens in non-edit mode (see [[the saved Ticket>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="HGespeicherteTickets"]]). To learn how to edit tickets, see the section [[Editing tickets>>doc:||anchor="HEdittickets"]].
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196	196	Using the search function, you can find specific tickets directly within the displayed Query Result. Only the following fields are taken into account:
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