Changes for page Tickets verwalten

Last modified by Sabrina V. on 2026/10/06 12:50

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From 1.3 to 1.4

From version 1.4

edited by Sabrina V.
on 2026/07/27 11:09

Change comment: There is no comment for this version

To version 4.1

edited by Sabrina V.
on 2026/10/06 12:50

Change comment: There is no comment for this version

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@@ -7,7 +7,7 @@
  The Administration section is designed to manage Queries related to your tickets. Here, you can create, edit, and execute new Queries. This allows you to view your tickets based on specific criteria and, from within the Query, edit, forward, or add them to the Knowledge Base.
  {{figure}}
--[[image:68_Helpdesk_TicketManagement_Verwaltung_1280.png||alt="7.2.2 - Uebersicht" data-xwiki-image-style-alignment="center"]]
++[[image:68_Helpdesk_TicketManagement_Verwaltung_1280.png||alt="7.2.2 - Uebersicht" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
  {{figureCaption}}
  Ticket Management
@@ -34,10 +34,10 @@
  |(% style="width:271px" %)Tickets assigned to me|(% style="width:1448px" %)Lists all tickets assigned to you.
  |(% style="width:271px" %)Tickets with attachement|(% style="width:1448px" %)Lists all tickets that have attachments.
  |(% style="width:271px" %)Tickets with no assignee|(% style="width:1448px" %)(((
--Lists tickets that do not have an assignee. These types of tickets are generated automatically from emails. See [[EMail>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HE-Mail"]] for more information.
++Lists tickets that do not have an assignee. These types of tickets are generated automatically from emails. See [[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEmail"]] for more information.
  )))
  |(% style="width:271px" %)Escalated tickets|(% style="width:1448px" %)Lists all tickets that have reached an escalation level.
--|(% style="width:271px" %)Tickets associated with an escalation|(% style="width:1448px" %)Lists all tickets that have an active escalation definition (see [[Escalations>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEskalationen"]]) and could potentially be affected at some point.
++|(% style="width:271px" %)Tickets associated with an escalation|(% style="width:1448px" %)Lists all tickets that have an active escalation definition (see [[Escalations>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEscalations"]]) and could potentially be affected at some point.
  The following Queries are also available in the Query Management section of Client Management:
@@ -46,8 +46,7 @@
  |(% style="width:228px" %)All open tickets|(% style="width:1136px" %)Lists all unprocecessed tickets with the assigned user
  |(% style="width:228px" %)Contacts with identical|(% style="width:1136px" %)Lists all Helpdesk contacts who have the same email address
  |(% style="width:228px" %)Escalated tickets|(% style="width:1136px" %)Lists all tickets that have reached an escalation level
--|(% style="width:228px" %)Tickets with no assignee|(% style="width:1136px" %)Lists tickets that do not have an assignee. Such tickets are generated automatically from emails only. See
--[[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HE-Mail"]] for more information.
++|(% style="width:228px" %)Tickets with no assignee|(% style="width:1136px" %)Lists tickets that do not have an assignee. Such tickets are generated automatically from emails only. See [[Email>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEmail"]] for more information.
  Escalated tickets are highlighted in color in Queries.
@@ -55,64 +55,64 @@
  |**Command**|**Description**
  |(((
--[[image:XWiki.Images.WebHome@save_zoom50.png||alt="save" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@save_zoom50.png||alt="save" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  Whenever you make changes to folders or queries, you must save those changes. To do so, click the Save icon.
  )))
  |(((
--[[image:XWiki.Images.WebHome@query_execute_zoom50.png||alt="Query_Execute" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@query_execute_zoom50.png||alt="Query_Execute" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  Execute the selected query.
  )))
  |(((
--[[image:XWiki.Images.WebHome@query_new_zoom50.png||alt="Query_New" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@query_new_zoom50.png||alt="Query_New" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  If you want to create a new query, click the Add Query icon. For more info, see the section [[Creating Queries>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen erstellen.WebHome]].
  )))
  |(((
--[[image:XWiki.Images.WebHome@query_delete_zoom50.png||alt="Query_Delete" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@query_delete_zoom50.png||alt="Query_Delete" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  To delete a query, select it and click the Delete Query icon. Confirm the security prompt, and the query will be deleted.
  )))
  |(((
--[[image:XWiki.Images.WebHome@query_rename_zoom50.png||alt="Query_Rename" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@query_rename_zoom50.png||alt="Query_Rename" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  If you want to rename an existing query, click the icon.
  )))
  |(((
--[[image:XWiki.Images.WebHome@ticket_add_zoom50.png||alt="Ticket_Add" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@ticket_add_zoom50.png||alt="Ticket_Add" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  To create a new ticket, click the corresponding icon. For more detailed information, see the section [[Working with Tickets>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome]].
  )))
  |(((
--[[image:XWiki.Images.WebHome@ticket_goto_zoom50.png||alt="Ticket_GoTo" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@ticket_goto_zoom50.png||alt="Ticket_GoTo" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  Open the search bar above the Queries. The search is designed so that results matching the entered search term are displayed dynamically.
  )))
  |(((
--[[image:XWiki.Images.WebHome@folder_add_zoom50.png||alt="Folder_Add" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@folder_add_zoom50.png||alt="Folder_Add" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  To add a folder, click the left icon. First, select a folder in which the new folder will be created. A window will open where you can enter the name of the new folder. If you do not want the new folder to be a subfolder, select the option //Create folder at the root level// and click //Next//. In the second step, you can assign any icon to the folder. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them.
--The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into ACMP. Close the window by clicking //Done//.
++The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into acmp. Close the window by clicking //Done//.
  )))
  |(((
--[[image:XWiki.Images.WebHome@folder_edit_zoom50.png||alt="Folder_Edit" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@folder_edit_zoom50.png||alt="Folder_Edit" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  If you want to rename a folder, for example, click the “Edit Folder” icon. The same window that appears when adding folders will open. The existing data is already entered and can be changed as desired.
  )))
  |(((
--[[image:XWiki.Images.WebHome@folder_delete_zoom50.png||alt="Folder_Delete" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@folder_delete_zoom50.png||alt="Folder_Delete" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  Click the “Delete Folder” icon to delete the previously selected folder, including its content. Confirm the security prompt to proceed.
  )))
  |(((
--[[image:XWiki.Images.WebHome@import_zoom50.png||alt="Import" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@import_zoom50.png||alt="Import" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  This option allows you to import exported query files (qex4). To do this, you must first select the folder into which the query is to be imported. You can also access the import function via the context menu.
  )))
  |(((
--[[image:XWiki.Images.WebHome@folder_import_zoom50.png||alt="Folder_Import" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@folder_import_zoom50.png||alt="Folder_Import" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  If you want to import a folder as a subfolder, first select the folder into which the new folder is to be imported. If this folder was previously exported, it contains a fex4 file in which the individual settings of the exported folder are stored. You can also access the folder import via the context menu.
@@ -121,7 +121,7 @@
  {{/aagon.infobox}}
  )))
  |(((
--[[image:XWiki.Images.WebHome@export_zoom50.png||alt="Export" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@export_zoom50.png||alt="Export" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(((
  You can export individual Queries or full folder structures. Individual Queries are saved as qex4 files. Once you have exported a folder, a fex4 file will be located inside the folder. This file serves as a configuration file in which the folder’s individual settings (e.g., the icon) are stored. You can also access the export option via the context menu.
  )))
@@ -138,7 +138,7 @@
  In the first step, specify the query name and description; in the second step, you can define the fields to be displayed. To do this, use drag-and-drop to move the fields from the left column to the right pane. By default, the ticket ID and subject are already inserted. Use the Sorting box to set the sort order for the fields: ascending or descending.
  (% style="text-align:center" %)
--[[image:XWiki.Images.WebHome@hmfile_hash_165c8695.png||alt="Filter für Abfrage erstellen" height="578" width="805"]]
++[[image:XWiki.Images.WebHome@hmfile_hash_165c8695.png||alt="Filter für Abfrage erstellen" data-cmp-info="10" height="578" width="805"]]
  Create a Filter for a Query
  Now, in the third step, you can define various filters. To do this, use drag-and-drop to move a filter from the left side to the right side, onto the OR, AND, or NOT condition. You can also nest conditions so that a condition is created, for example, following the pattern X OR (Y AND Z). For example, if you drag a condition onto an existing AND condition, these two conditions are combined into a compound AND relation. If you then define another AND condition, it is placed in an OR context with the existing AND condition. For a detailed description of the different filter types, see [[Creating a new Query>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.Abfragen erstellen.WebHome]].
@@ -148,7 +148,7 @@
  {{/aagon.infobox}}
  (% style="text-align:center" %)
--[[image:XWiki.Images.WebHome@hmfile_hash_1d6c6c72.png||alt="Zugriffsberechtiungen festlegen" height="578" width="805"]]
++[[image:XWiki.Images.WebHome@hmfile_hash_1d6c6c72.png||alt="Zugriffsberechtiungen festlegen" data-cmp-info="10" height="578" width="805"]]
  Set Access Permissions
  In the second-to-last step, you can use the Security settings to specify which user or group has certain rights for this query. The available rights are Edit, Execute, and View. The Execute right also includes the ability to view the results. View determines the visibility of the query: it determines whether the query is visible at all or is hidden.
@@ -159,7 +159,7 @@
  Using the Add and Remove buttons, you can insert existing groups and users and then grant or revoke rights for them.
--Additionally, in the final step, you can select a query icon. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them. The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into ACMP.
++Additionally, in the final step, you can select a query icon. Using the icons in the top bar, you also have the option to use your own icons, rename existing icons, or delete them. The supported formats for custom icons are *.bmp and *.ico files. The icons should not exceed 16x16 pixels in size; otherwise, only a correspondingly sized portion of the original file will be used. The new icon will be integrated into acmp.
  Now click Done to save your query.
@@ -168,7 +168,7 @@
  To locate tickets in the system, you can use the Queries mentioned earlier in the administration section. Double-click to execute a query. Escalated tickets are highlighted in color in the results. The color corresponds to the escalation level (ranging from dark green to dark red).
  {{figure}}
--[[image:68_Helpdesk_TicketManagement_Dashboard_1366.png||alt="63_Helpdesk_TicketManagement_Dashboard_1366.png" data-xwiki-image-style-alignment="center"]]
++[[image:68_Helpdesk_TicketManagement_Dashboard_1366.png||alt="63_Helpdesk_TicketManagement_Dashboard_1366.png" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
  {{figureCaption}}
  Browse tickets
@@ -178,21 +178,21 @@
  These queries are similar to those found in the Query Management interface. However, each ticket here has an icon that indicates its status to the user. These icons show whether a ticket has already been read by the current user or whether it has been edited by another user - for example, by adding a comment:
  |(% style="width:53px" %)(((
--[[image:XWiki.Images.WebHome@new.png||alt="New" data-xwiki-image-style-alignment="center" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@new.png||alt="New" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
  )))|(% style="width:989px" %)The current user has not yet read this ticket (the message is unread).
  |(% style="width:53px" %)(((
--[[image:XWiki.Images.WebHome@ticket_modified.png||alt="Ticket_Modified" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@ticket_modified.png||alt="Ticket_Modified" data-cmp-info="10" height="32" width="32"]]
  )))|(% style="width:989px" %)The current user has already read this ticket, but it has been updated by another user - for example, by adding a comment.
  |(% style="width:53px" %)(((
--[[image:XWiki.Images.WebHome@resubmission.png||alt="Resubmission" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@resubmission.png||alt="Resubmission" data-cmp-info="10" height="32" width="32"]]
  )))|(% style="width:989px" %)This ticket is scheduled for resubmission.
  |(% style="width:53px" %)(((
--[[image:XWiki.Images.WebHome@resubmission_duereached.png||alt="Resubmission_DueReached" height="32" width="32"]]
++[[image:XWiki.Images.WebHome@resubmission_duereached.png||alt="Resubmission_DueReached" data-cmp-info="10" height="32" width="32"]]
  )))|(% style="width:989px" %)This ticket has reached the resubmission stage.
  You can right-click to mark tickets as read or unread. To apply this to multiple tickets, check the corresponding checkboxes. Status changes are saved individually for each user and therefore do not affect other users’ views.
--When tickets are displayed, you can open them in a new tab by double-clicking. The ticket opens in non-edit mode (see [[the saved Ticket>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="HGespeicherteTickets"]]). To learn how to edit tickets, see the section [[Editing tickets>>doc:||anchor="HTicketseditieren"]].
++When tickets are displayed, you can open them in a new tab by double-clicking. The ticket opens in non-edit mode (see [[the saved Ticket>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Umgang mit Tickets.WebHome||anchor="HSavedTickets"]]). To learn how to edit tickets, see the section [[Editing tickets>>doc:||anchor="HEditTickets"]].
  Using the search function, you can find specific tickets directly within the displayed Query Result. Only the following fields are taken into account:
@@ -201,10 +201,10 @@
  * Comment
  * Keywords
--If you want to find all tickets in the ACMP Database, you can do so using the advanced search options. Here, too, only the Title, Description, Comment, and Keywords fields are taken into account.
++If you want to find all tickets in the acmp Database, you can do so using the advanced search options. Here, too, only the Title, Description, Comment, and Keywords fields are taken into account.
  {{figure}}
--[[image:Ticket-Abfrage_Erweiterte Suche.png||alt="Erweiterte Suche in einer Ticket-Abfrage" data-xwiki-image-style-alignment="center"]]
++[[image:Ticket-Abfrage_Erweiterte Suche.png||alt="Erweiterte Suche in einer Ticket-Abfrage" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
  {{figureCaption}}
  Advanced Search in a Ticket Query
@@ -211,61 +211,63 @@
  {{/figureCaption}}
  {{/figure}}
++= Edit Tickets =
--= Tickets bearbeiten =
++Once created, tickets can still be edited and modified. To do this, you can either open the tickets directly by ticket number using the Quick Search in the ribbon bar, or execute a Query that will display a list of tickets that match the query criteria.
--Nach der Erstellung können Tickets auch weiterhin bearbeitet und verändert werden. Dazu müssen Sie die Tickets entweder über die Schnellsuche in der Ribbonleiste direkt per Ticket-Nummer öffnen oder eine Abfrage ausführen, in der Ihnen anschließend eine Liste der Tickets angezeigt wird, welche auf die Abfrage-Kriterien zutreffen.
++From the Query results, you can select one or more tickets and then have two options for editing: You can either open the selected tickets individually or edit them all at once using the Quick Edit feature.
--Aus der Abfrage heraus können Sie ein oder mehrere Tickets auswählen und haben anschließend zwei Möglichkeiten zum Bearbeiten: Sie können die ausgewählten Tickets entweder einzeln öffnen oder die ausgewählten Tickets über das Schnelle Bearbeiten alle auf einmal editieren.
++== Editing Tickets Individually ==
--== Tickets einzeln bearbeiten ==
++If you’ve opened a ticket via the Quick Search or by double-clicking it in a Query, click the //Edit// button on the ribbon bar to unlock the ticket. You can now edit all fields and make the desired changes.
--Wenn Sie ein Ticket über die Schnellsuche oder aus einer Abfrage heraus per Doppelklick geöffnet haben, klicken Sie in der Ribbonleiste auf den Button //Bearbeiten//, um das Ticket zu entsperren. Nun können Sie alle Felder bearbeiten und die gewünschten Änderungen vornehmen.
++Once you have made all your changes, click the //Save// button on the ribbon bar. Clicking the //Cancel// button discards all changes, and the fields revert to their previous values.
--Sobald Sie alle Änderungen durchgeführt haben, klicken Sie in der Ribbonleiste auf den Button //Speichern//. Mit dem Button //Bearbeitung abbrechen// werden alle Änderungen verworfen und die Felder behalten die Werte, welche vor der Bearbeitung bestanden.
++[[Editing tickets>>image:Ticket bearbeiten.png||alt="Ticket bearbeiten" data-cmp-info="10"]]
--[[Ticket bearbeiten>>image:Ticket bearbeiten.png||alt="Ticket bearbeiten"]]
++== Quickly Edit One or More Tickets ==
++In addition to editing individual tickets in detail, there is a second option: //Quick Edit//. This function allows you to make the same change (bulk change) to one or more tickets without having to open each ticket individually. However, you cannot change all standard fields this way. The following standard fields can be changed using Quick Edit:
--== Ein oder mehrere Tickets schnell bearbeiten ==
--
--Abgesehen von der detaillierten Bearbeitung einzelner Tickets, gibt es als zweite Möglichkeit das //Schnelle Bearbeiten//. Mit dieser Funktion können Sie an einem oder mehreren Tickets dieselbe Änderung (Bulk Change) durchführen, ohne jedes Ticket einzeln zu öffnen. Dabei können Sie jedoch nicht alle Standard-Felder ändern. Die folgenden Standard-Felder können über das Schnelle Bearbeiten geändert werden:
--
--* Bearbeiter
--* Kategorie
++* Editor
++* Category
  * Business Impact
--* Priorität
++* Priority
  * Status
--* Lösung
--* Kommentar
++* Solution
++* Comment
--Zusätzlich zu den Standard-Feldern, können Sie über das Schnelle Bearbeiten auch individuell angelegte Benutzerdefinierte Felder anpassen. Diese Felder finden Sie im Tab Ticket-Felder.
++In addition to the standard fields, you can also customize custom fields that you have created yourself using Quick Edit. You can find these fields in the Ticket Fields tab.
--[[Schnelles Bearbeiten von einem oder mehreren Tickets>>image:Schnelles Bearbeiten_Mehrere Tickets.png||alt="Schnelles Bearbeiten von einem oder mehreren Tickets"]]
++[[Quickly Edit One or More Tickets>>image:Schnelles Bearbeiten_Mehrere Tickets.png||alt="Schnelles Bearbeiten von einem oder mehreren Tickets" data-cmp-info="10"]]
--=== Gleiche Änderungen an mehreren Tickets durchführen ===
--1. Wählen Sie nach der Ausführung einer Abfrage alle Tickets in der Ticket-Liste aus, an denen Sie dieselbe Änderung durchführen möchten.
--1. Klicken Sie in der Ribbonleiste auf den Button //Schnelles Bearbeiten//.
--1. Wählen Sie im sich öffnenden Dialogfenster den Tab aus, von dem Sie die Felder bearbeiten möchten. {{aagon.infobox}}Im Tab Ticket-Werte können Sie die Standard-Felder anpassen, während Sie im Tab Ticket-Felder die benutzerdefinierten Ticket-Felder anpassen können. {{/aagon.infobox}}
--1. Aktivieren Sie die Checkboxen vor den Feldern, die Sie bearbeiten möchten.
--1. Ändern Sie die Werte der entsprechenden Felder. Wenn bei allen ausgewählten Tickets der Feldwert bereits identisch ist, so wird Ihnen dieser angezeigt.
--1. Klicken Sie auf den Button //Speichern//, um die vorgenommenen Änderungen zu übernehmen.
--Nun wurden alle ausgewählten Tickets Ihren Einstellungen entsprechend geändert.
++
--= Abfragen editieren =
++=== Make the Same Changes to Multiple Tickets ===
--Um eine Abfrage zu editieren, muss diese erst einmal ausgeführt werden.
++1. After executing a Query, select all the tickets in the ticket list to which you want to apply the same change.
++1. Click the //Quick Edit// button on the ribbon bar.
++1. In the dialog box that opens, select the tab for the fields you want to edit.{{aagon.infobox}}In the Ticket Values tab, you can customize the default fields, while in the Ticket Fields tab, you can customize the user-defined ticket fields.{{/aagon.infobox}}
++1. Enable the checkboxes next to the fields you want to edit.
++1. Change the values of the corresponding fields. If the field value is already identical for all selected tickets, that value will be displayed.
++1. Click the //Save// button to apply the changes you’ve made.
++All selected tickets have now been changed according to your settings.
++
++= Editing Queries =
++
++To edit a query, it must first be executed.
++
  {{figure}}
--[[image:68_Helpdesk_TicketManagement_Abfrage_1057.png||alt="63_Helpdesk_TicketManagement_Abfrage_1057.png" data-xwiki-image-style-alignment="center"]]
++[[image:68_Helpdesk_TicketManagement_Abfrage_1057.png||alt="63_Helpdesk_TicketManagement_Abfrage_1057.png" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
  {{figureCaption}}
--Abfrage anpassen
++Customize Query
  {{/figureCaption}}
  {{/figure}}
--Sie finden nun fünf horizontale Tabs. Im ersten werden die Ergebnisse der Abfrage angezeigt, während die vier weiteren Tabs die Einstellungen der Abfrage repräsentieren. Hier können Sie Ihre Änderungen an der Abfrage vornehmen. Diese Abfragedaten sind mit denen identisch, welche Sie aus dem Abschnitt [[Abfragen erstellen>>doc:||anchor="HAbfragenerstellen"]] bereits kennen. Denken Sie daran Ihre Änderungen zu speichern. Anschließend können Sie Ihre Abfrage über das Icon Aktualisieren oder die F5-Taste aktualisieren.
++You will now see five horizontal tabs. The first tab displays the query results, while the other four tabs represent the query settings. Here, you can make changes to the query. This query data is identical to what you are already familiar with from the [[Creating Queries>>doc:||anchor="HCreatingQueries"]] section. Remember to save your changes. You can then refresh your query using the Refresh icon or the F5 key.