Changes for page Kontakte verwalten

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• Page properties (1 modified, 0 added, 0 removed)

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...	...	@@ -8,10 +8,10 @@
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9	9	When you click the Manage Contacts button, a dialog box opens that allows you to create, edit, or delete contacts.
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11		-In addition, you can set or change a password for each contact to use the Self-Service Web Interface (see [[Self Service Web Interface>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Web Interfaces.Self Service Web Interface.WebHome]]). A contact must have an email address stored in the system to log in to the Self-Service Web Interface. You can recognize contacts by the light blue employee icon. A dark blue icon represents ACMP or Helpdesk staff.
	11	+In addition, you can set or change a password for each contact to use the Self-Service Web Interface (see [[Self Service Web Interface>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Web Interfaces.Self Service Web Interface.WebHome]]). A contact must have an email address stored in the system to log in to the Self-Service Web Interface. You can recognize contacts by the light blue employee icon. A dark blue icon represents acmp or Helpdesk staff.
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13	13	(% style="text-align:center" %)
14		-[[image:XWiki.Images.WebHome@hmfile_hash_5681757c.png||alt="7.2.5 - Kontaktmanager" height="492" width="851"]]
	14	+[[image:XWiki.Images.WebHome@hmfile_hash_5681757c.png||alt="7.2.5 - Kontaktmanager" data-cmp-info="10" height="492" width="851"]]
15	15	Manage contacts
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17	17	= Merge Contacts =
...	...	@@ -27,7 +27,7 @@
27	27	On the Contact Information tab, you can enter various pieces of information about the contact. The name and a current email address are essential here. The email address is required if users are to be able to log in to the Web Interface using their contact information. If login occurs via authentication against an Active Directory, the Active Directory data must match the contact’s data (see [[Login>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Web Interface.WebHome||anchor="HLogin"]]). In the lower section, you'll find the custom fields (see [[Custom Fields>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Benutzerdefinierte Felder.WebHome]]), which you can also fill out here.
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29	29	(% style="text-align:center" %)
30		-[[image:XWiki.Images.WebHome@hmfile_hash_c3447a6c.png||alt="7.2.5 - NeuerKontakt" height="600" width="800"]]
	30	+[[image:XWiki.Images.WebHome@hmfile_hash_c3447a6c.png||alt="7.2.5 - NeuerKontakt" data-cmp-info="10" height="600" width="800"]]
31	31	Contact details
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33	33	= Assign Clients to Contacts =
...	...	@@ -35,11 +35,11 @@
35	35	Using the “Linked Clients” tab, you can assign one or more clients to a contact. If the contact then creates a ticket - or if a ticket is created for the contact - the ticket entry form offers the option to use a quick selection to integrate one of the assigned Clients in the ticket. This often saves you from having to think about the name of the machine affected by the ticket when creating it.
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37	37	(% style="text-align:center" %)
38		-[[image:XWiki.Images.WebHome@hmfile_hash_6c69743a.png||alt="7.2.5 - Clients" height="400" width="800"]]
	38	+[[image:XWiki.Images.WebHome@hmfile_hash_6c69743a.png||alt="7.2.5 - Clients" data-cmp-info="10" height="400" width="800"]]
39	39	Linked Clients
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41	41	Clicking the Add button opens a wizard that displays a view similar to the one in [[Query Management>>doc:ACMP.610.ACMP-Solutions.Client-Management.Abfrageverwaltung.WebHome]]. Execute one of the displayed Queries and select one or more clients using the checkboxes. Clicking the Add button assigns the selected clients to the contact. In the lower section, you may see the Clients on which the contact was the most recently logged-in contact or user (see [[Master Data>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Stammdaten.WebHome]]). Clicking the Copy button also assigns a selected Client to the contact.
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43	43	{{aagon.infobox}}
44		-Tickets cannot be saved unless the contact person is entered into the database. This is partly due to licensing requirements and partly intended to make ACMP easier to use.
	44	+Tickets cannot be saved unless the contact person is entered into the database. This is partly due to licensing requirements and partly intended to make acmp easier to use.
45	45	{{/aagon.infobox}}