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Changes for page Ticket Management

Last modified by Sabrina V. on 2026/10/06 12:50
From version 2.1
edited by Sabrina V.
on 2026/07/27 09:35
Change comment: There is no comment for this version
To version 4.1
edited by Sabrina V.
on 2026/10/06 12:50
Change comment: There is no comment for this version

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... ... @@ -10,7 +10,7 @@
10 10  The [[Administration>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Tickets verwalten.WebHome]] tab allows you to manage [[ticket templates>>doc:ACMP.610.ACMP-Solutions.Helpdesk.Ticket Management.Ticket-Vorlagen.WebHome]] and create templates for problems with recurrence.
11 11  
12 12  {{figure}}
13 -[[image:68_Ticket Management_Übersicht_1875.png||alt="7.2.2.2 - Abfrage" data-xwiki-image-style-alignment="center"]]
13 +[[image:68_Ticket Management_Übersicht_1875.png||alt="7.2.2.2 - Abfrage" data-cmp-info="10" data-xwiki-image-style-alignment="center"]]
14 14  
15 15  {{figureCaption}}
16 16  Ticket Management
... ... @@ -21,42 +21,42 @@
21 21  On the home page, for example, you can explicitly use functions related to tickets:
22 22  
23 23  |(((
24 -[[image:XWiki.Images.WebHome@ticket_add.png||alt="Ticket_Add" data-xwiki-image-style-alignment="center" height="32" width="32"]]
24 +[[image:XWiki.Images.WebHome@ticket_add.png||alt="Ticket_Add" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
25 25  )))|(((
26 26  Opens the template to create a new ticket
27 27  )))
28 28  |(((
29 -[[image:XWiki.Images.WebHome@ticket_goto.png||alt="Ticket_GoTo" data-xwiki-image-style-alignment="center" height="32" width="32"]]
29 +[[image:XWiki.Images.WebHome@ticket_goto.png||alt="Ticket_GoTo" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
30 30  )))|(((
31 31  Opens the ticket with the number specified in the input fields
32 32  )))
33 33  |(((
34 -[[image:XWiki.Images.WebHome@dashboard_manage.png||alt="DashBoard_Manage" data-xwiki-image-style-alignment="center" height="32" width="32"]]
34 +[[image:XWiki.Images.WebHome@dashboard_manage.png||alt="DashBoard_Manage" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
35 35  )))|(((
36 -Opens the [[Layout Designer>>doc:ACMP.610.Arbeiten mit der ACMP Console.Aufbau der Console.Arbeitsbereich.Dashboards.WebHome||anchor="HLayoutanpassen"]].
36 +Opens the [[Layout Designer>>doc:ACMP.610.Arbeiten mit der ACMP Console.Aufbau der Console.Arbeitsbereich.Dashboards.WebHome||anchor="HCustomiselayout"]].
37 37  )))
38 38  |(((
39 -[[image:XWiki.Images.WebHome@window-erase.png||alt="window-erase" data-xwiki-image-style-alignment="center" height="32" width="32"]]
39 +[[image:XWiki.Images.WebHome@window-erase.png||alt="window-erase" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
40 40  )))|(((
41 41  This resets the layout of the home page to its default state
42 42  )))
43 43  
44 -Tickets are highlighted differently depending on their type and [[escalation>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEskalationen"]]:
44 +Tickets are highlighted differently depending on their type and [[escalation>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.Helpdesk.WebHome||anchor="HEscalations"]]:
45 45  
46 46  |(% style="width:104px" %)(((
47 -[[image:XWiki.Images.WebHome@new.png||alt="New" data-xwiki-image-style-alignment="center" height="32" width="32"]]
47 +[[image:XWiki.Images.WebHome@new.png||alt="New" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
48 48  )))|(% style="width:1259px" %)
49 49  The current user has not yet read this ticket
50 50  |(% style="width:104px" %)(((
51 -[[image:XWiki.Images.WebHome@ticket_modified.png||alt="Ticket_Modified" data-xwiki-image-style-alignment="center" height="32" width="32"]]
51 +[[image:XWiki.Images.WebHome@ticket_modified.png||alt="Ticket_Modified" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
52 52  )))|(% style="width:1259px" %)
53 53  The current user has already read this ticket, but it has been updated by another user - for example, by adding a comment.
54 54  |(% style="width:104px" %)(((
55 -[[image:XWiki.Images.WebHome@resubmission.png||alt="Resubmission" data-xwiki-image-style-alignment="center" height="32" width="32"]]
55 +[[image:XWiki.Images.WebHome@resubmission.png||alt="Resubmission" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
56 56  )))|(% style="width:1259px" %)
57 57  This ticket is due for resubmission.
58 58  |(% style="width:104px" %)(((
59 -[[image:XWiki.Images.WebHome@resubmission_duereached.png||alt="Resubmission_DueReached" data-xwiki-image-style-alignment="center" height="32" width="32"]]
59 +[[image:XWiki.Images.WebHome@resubmission_duereached.png||alt="Resubmission_DueReached" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="32" width="32"]]
60 60  )))|(% style="width:1259px" %)
61 61  For a ticket with this icon, the resubmission deadline has been reached.
62 62  
... ... @@ -63,23 +63,23 @@
63 63  In addition to the various types of escalation, there are also different escalation levels:
64 64  
65 65  |(% style="width:61px" %)(((
66 -[[image:ticketescalationlevel_1_zoom50.png||alt="TicketEscalationLevel_1" data-xwiki-image-style-alignment="center" height="16" width="16"]]
66 +[[image:ticketescalationlevel_1_zoom50.png||alt="TicketEscalationLevel_1" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="16" width="16"]]
67 67  )))|(% style="width:1303px" %)
68 68  escalation level 1
69 69  |(% style="width:61px" %)(((
70 -[[image:ticketescalationlevel_2_zoom50.png||alt="TicketEscalationLevel_2" data-xwiki-image-style-alignment="center" height="16" width="16"]]
70 +[[image:ticketescalationlevel_2_zoom50.png||alt="TicketEscalationLevel_2" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="16" width="16"]]
71 71  )))|(% style="width:1303px" %)
72 72  escalation level 2
73 73  |(% style="width:61px" %)(((
74 -[[image:ticketescalationlevel_3_zoom50.png||alt="TicketEscalationLevel_3" data-xwiki-image-style-alignment="center" height="16" width="16"]]
74 +[[image:ticketescalationlevel_3_zoom50.png||alt="TicketEscalationLevel_3" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="16" width="16"]]
75 75  )))|(% style="width:1303px" %)
76 76  escalation level 3
77 77  |(% style="width:61px" %)(((
78 -[[image:ticketescalationlevel_4_zoom50.png||alt="TicketEscalationLevel_4" data-xwiki-image-style-alignment="center" height="16" width="16"]]
78 +[[image:ticketescalationlevel_4_zoom50.png||alt="TicketEscalationLevel_4" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="16" width="16"]]
79 79  )))|(% style="width:1303px" %)
80 80  escalation level 4
81 81  |(% style="width:61px" %)(((
82 -[[image:ticketescalationlevel_5_zoom50.png||alt="TicketEscalationLevel_5" data-xwiki-image-style-alignment="center" height="16" width="16"]]
82 +[[image:ticketescalationlevel_5_zoom50.png||alt="TicketEscalationLevel_5" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="16" width="16"]]
83 83  )))|(% style="width:1303px" %)
84 84  escalation level 5
85 85  
... ... @@ -108,7 +108,7 @@
108 108  
109 109  = Full-Text Search =
110 110  
111 -To use the full-text search across tickets, the full-text search feature must be installed and enabled on the SQL Server. To ensure this, an SQL script is now executed during ACMP patches to verify the presence of SQL Server full-text search.
111 +To use the full-text search across tickets, the full-text search feature must be installed and enabled on the SQL Server. To ensure this, an SQL script is now executed during acmp patches to verify the presence of SQL Server full-text search.
112 112  
113 113  The entered search term is customized after a successful check. Existing spaces are replaced with “ AND ”. If the search term already contains an ‘AND’ or “OR”, the search term is not customized.
114 114  
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