Changes for page Helpdesk in der acmp App

Summary

• Page properties (3 modified, 0 added, 0 removed)

Details

Page properties

Title

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1		-Helpdesk in the ACMP app
	1	+Helpdesk in the acmp app

Author

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1		-XWiki.jklein
	1	+XWiki.SV

Content

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6	6
7	7	= General =
8	8
9		-With the integration of the ACMP Helpdesk into the app, you can work on your tickets and respond to them while on the move: You can create new tickets, make changes to existing tickets and also close them. It is also possible to search for specific tickets, call up helpdesk queries or save standard queries. This gives you an overview of all tickets and allows you to analyse query results and track ticket progress independently of your actual workspace.
	9	+With the integration of the acmp Helpdesk into the app, you can work on your tickets and respond to them while on the move: You can create new tickets, make changes to existing tickets and also close them. It is also possible to search for specific tickets, call up helpdesk queries or save standard queries. This gives you an overview of all tickets and allows you to analyse query results and track ticket progress independently of your actual workspace.
10	10
11	11	= Working with tickets =
12	12
13	13	== Creating tickets ==
14	14
15		-You can create mobile tickets in the ACMP application to respond to potential problems in your company at the right time. To do this, go to the //New Ticket// menu field and enter all the necessary information. Similar to creating a ticket directly in the console, some fields are mandatory for the ticket to be created. Once you have entered all the relevant details, you can save the ticket. To do this, click on the //Save// icon ([[image:App Speichern Button Icon.png||height="16" width="16"]]) in the top right hand corner of the screen.
	15	+You can create mobile tickets in the acmp application to respond to potential problems in your company at the right time. To do this, go to the //New Ticket// menu field and enter all the necessary information. Similar to creating a ticket directly in the console, some fields are mandatory for the ticket to be created. Once you have entered all the relevant details, you can save the ticket. To do this, click on the //Save// icon ([[image:App Speichern Button Icon.png||data-cmp-info="10" height="16" width="16"]]) in the top right hand corner of the screen.
16	16
17	17	{{figure}}
18		-(% style="text-align:center" %)
19		-[[image:Neues Ticket Allgemein.png||height="676" width="320"]]
	18	+[[image:Neues Ticket Allgemein.png||data-cmp-info="10" data-xwiki-image-style-alignment="center" height="676" width="320"]]
20	20
21	21	{{figureCaption}}
22	22	Create a new ticket
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43	43
44	44	= Ticket Management =
45	45
46		-You can use Ticket Management to manage ACMP Helpdesk tickets and use them for your work. The query results are displayed in a clear overview, giving you an immediate idea of the ticket status, who the last editor was and what escalation level the ticket has reached. The escalation levels are colour coded in the same way as in the ACMP Console. You can filter entries or search for specific content.
	45	+You can use Ticket Management to manage acmp Helpdesk tickets and use them for your work. The query results are displayed in a clear overview, giving you an immediate idea of the ticket status, who the last editor was and what escalation level the ticket has reached. The escalation levels are colour coded in the same way as in the acmp Console. You can filter entries or search for specific content.
47	47
48	48	{{figure}}
49		-(% style="text-align:center" %)
50		-[[image:Ticket Management Teil 1.png||alt="Ticket Management1 Teil 1.png" height="682" width="320"]]
	48	+[[image:Ticket Management Teil 1.png||alt="Ticket Management1 Teil 1.png" data-cmp-info="10" data-xwiki-image-style-alignment="center" height="682" width="320"]]
51	51
52	52	{{figureCaption}}
53	53	Tickets in the Ticket Management
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57	57	Marking a ticket as a Favourite will allow you to access it more quickly. This is referred to as a "Default Ticket" in the application. To do this, navigate to Ticket Management and select the ticket you want to bookmark. Then click on the star in the top right hand corner. When you switch back to the standard query, the query you previously marked as a favourite will be executed.
58	58
59	59	{{figure}}
60		-(% style="text-align:center" %)
61		-[[image:Abfrage als Favoriten markieren.png||height="452" width="320"]]
	58	+[[image:Abfrage als Favoriten markieren.png||data-cmp-info="10" data-xwiki-image-style-alignment="center" height="452" width="320"]]
62	62
63	63	{{figureCaption}}
64	64	Making queries as favourites