Helpdesk

ACMP Helpdesk is another solution from Aagon. It is designed to receive, log, and edit support requests. These requests - referred to below as “tickets”- can be assigned to different people and delegated among them. Tickets can also include attachments and even be linked to the corresponding client, provided that client is registered in ACMP.

Various categories, priorities, and statuses can be set. Depending on the configuration, the system can automatically send an email to various individuals. The ticket can be customized and edited as needed.

Furthermore, the ACMP Helpdesk Center offers the option to store tickets along with solutions or frequently asked questions in a knowledge base. This allows for an immediate solution to be found for various problems.

By default, 15 EVAL licenses are included with each solution. In the event that licenses requested at a later date cannot be integrated in a timely manner, Aagon grants a 10% tolerance. When additional licenses are integrated, these EVAL licenses become invalid and may no longer be used.

To learn how to integrate licenses, see Licences.