Changes for page Helpdesk Web Interface installieren

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58	58	{{box}}
59	59	**Tip: Loading times in the Web Interface**
60	60	Loading times in the Web Interface can sometimes be very long, which may affect your workflow. Check the Internet Information Services (IIS) Manager to see how the start mode is set for this.
61		-You can access it as follows: Open the IIS Manager and select your server in the right-hand navigation pane. Then click on “Application Pools” and select the entry "ACMPWebInterfaces" from the list. Now right-click to open the advanced settings and check the start mode in the //General //section, if it be set to “AlwaysRunning”.
	61	+You can access it as follows: Open the IIS Manager and select your server in the right-hand navigation pane. Then click on “Application Pools” and select the entry "ACMPWebInterfaces" from the list. Now right-click to open the advanced settings and check the start mode in the //General //section. This should be set to “AlwaysRunning”.
62	62	{{/box}}
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64	64	= Configurations in the ACMP Console =
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92	92	|(% style="width:147px" %)**Access**|(% style="width:270px" %)**Call**|(% style="width:1276px" %)**Description**
93	93	|(% style="width:147px" %)Self Service|(% style="width:270px" %)http:~/~/[Server-IP]/Self-Service/|(% style="width:1276px" %)The Self Service Web Interface enables employees to create tickets, which can then be edited by helpdesk staff. To access the Self Service Web Interface, a user account must be created in the ACMP Console (see User Management).
94		-|(% style="width:147px" %)Self Service SSO|(% style="width:270px" %)http:~/~/[Server-IP]/Self-Service/SSO|(% style="width:1276px" %)You can enable Single Sign-On for the Self Service Web Interface. To do this, the user must be logged on to an [[Active Directory>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] and [[AD authentication>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] must also be activated in the ACMP Console.
	94	+|(% style="width:147px" %)Self Service SSO|(% style="width:270px" %)http:~/~/[Server-IP]/Self-Service/SSO|(% style="width:1276px" %)You can enable Single Sign-On for the Self Service Web Interface. To do this, the user must be logged on to an [[Active Directory>>doc:ACMP.69.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] and [[AD authentication>>doc:ACMP.69.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] must also be activated in the ACMP Console.
95	95	|(% style="width:147px" %)Helpdesk|(% style="width:270px" %)http:~/~/[Server-IP]/Helpdesk/|(% style="width:1276px" %)As a helpdesk employee, you have access to the helpdesk and to the tickets assigned to you, which you can also edit.
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120	120	{{/aagon.infobox}}
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122	122	{{aagon.infobox}}
123		-If you are unsure about the Server name and Server port, you can find the [[value in settings.ini>>doc:ACMP.610.Arbeiten mit der ACMP Console.Globale Elemente und Funktionen.Aufbau und Konfiguration der settings\.ini.WebHome]] in the ACMP network share in the ACMP Server > Clients folder. Otherwise, you can proceed directly to the next step.
	123	+If you are unsure about the Server name and Server port, you can find the [[value in settings.ini>>doc:ACMP.69.Arbeiten mit der ACMP Console.Globale Elemente und Funktionen.Aufbau und Konfiguration der settings\.ini.WebHome]] in the ACMP network share in the ACMP Server > Clients folder. Otherwise, you can proceed directly to the next step.
124	124	{{/aagon.infobox}}
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126	126	[[Values in settings.ini>>image:69_Web Interface settings.ini_468.png]]