Changes for page Helpdesk Web Interface installieren
Last modified by Sabrina V. on 2026/06/01 11:48
From version 8.1
edited by Sabrina V.
on 2026/03/04 13:32
on 2026/03/04 13:32
Change comment:
There is no comment for this version
To version 9.1
edited by Sabrina V.
on 2026/06/01 11:48
on 2026/06/01 11:48
Change comment:
There is no comment for this version
Summary
-
Page properties (1 modified, 0 added, 0 removed)
Details
- Page properties
-
- Content
-
... ... @@ -91,7 +91,7 @@ 91 91 92 92 |(% style="width:147px" %)**Access**|(% style="width:270px" %)**Call**|(% style="width:1276px" %)**Description** 93 93 |(% style="width:147px" %)Self Service|(% style="width:270px" %)http:~/~/[Server-IP]/Self-Service/|(% style="width:1276px" %)The Self Service Web Interface enables employees to create tickets, which can then be edited by helpdesk staff. To access the Self Service Web Interface, a user account must be created in the ACMP Console (see User Management). 94 -|(% style="width:147px" %)Self Service SSO|(% style="width:270px" %)http:~/~/[Server-IP]/Self-Service/SSO|(% style="width:1276px" %)You can enable Single Sign-On for the Self Service Web Interface. To do this, the user must be logged on to an [[Active Directory>>doc:ACMP.6 9.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] and [[AD authentication>>doc:ACMP.69.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] must also be activated in the ACMP Console.94 +|(% style="width:147px" %)Self Service SSO|(% style="width:270px" %)http:~/~/[Server-IP]/Self-Service/SSO|(% style="width:1276px" %)You can enable Single Sign-On for the Self Service Web Interface. To do this, the user must be logged on to an [[Active Directory>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] and [[AD authentication>>doc:ACMP.610.ACMP-Solutions.System.Einstellungen.ACMP Server.WebHome||anchor="HActiveDirectory"]] must also be activated in the ACMP Console. 95 95 |(% style="width:147px" %)Helpdesk|(% style="width:270px" %)http:~/~/[Server-IP]/Helpdesk/|(% style="width:1276px" %)As a helpdesk employee, you have access to the helpdesk and to the tickets assigned to you, which you can also edit. 96 96 97 97 ... ... @@ -120,7 +120,7 @@ 120 120 {{/aagon.infobox}} 121 121 122 122 {{aagon.infobox}} 123 -If you are unsure about the Server name and Server port, you can find the [[value in settings.ini>>doc:ACMP.6 9.Arbeiten mit der ACMP Console.Globale Elemente und Funktionen.Aufbau und Konfiguration der settings\.ini.WebHome]] in the ACMP network share in the ACMP Server > Clients folder. Otherwise, you can proceed directly to the next step.123 +If you are unsure about the Server name and Server port, you can find the [[value in settings.ini>>doc:ACMP.610.Arbeiten mit der ACMP Console.Globale Elemente und Funktionen.Aufbau und Konfiguration der settings\.ini.WebHome]] in the ACMP network share in the ACMP Server > Clients folder. Otherwise, you can proceed directly to the next step. 124 124 {{/aagon.infobox}} 125 125 126 126 [[Values in settings.ini>>image:69_Web Interface settings.ini_468.png]]